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PeachWorks, formerly WhenToManage, is a leader in solutions for managing back-of-house restaurant operations. Our next-generation restaurant operating system with a host of apps (applications) and tools simplifies everything from reporting, inventory management, employee scheduling, and POS Intelligence to recipe management. Cloud-based anywhere, any device access makes daily tasks easier, simpler and faster for everyone from small independents to large corporate franchise restaurant groups.
Provider
PeachWorks
Located In
United States
Foundation
2005
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, Documentation
Support
24/7 (Live rep)
Restaurant and foodservice operations of all sizes. For smaller operators, we make inventory and labor management easy and straightforward. For larger operators our enterprise features rule.
Content Source: PeachWorks
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PeachWorks Reviews
Pros
Great concept for restaurant operators. The ability to have full control over your metrics in real time, at any location is the absolute future of managing your business.
Great customer service, My rep is the best. As we have expanded into new markets Peachworks allows us to focus on the issues that matter and make our business better.
So easy to use, excellent functionality, excellent for variance and sales reports, customer support is the best out of any company we have worked with.
The software works like they said it would and immediately I began saving time...but what really impressed me was the way they have taken care of me after the sale.
Cons
I have tried a couple of other solutions and after spending 8 to 10 weeks to get them setup the systems were hard to do and I always had problems.
This has been a very negative experience for us & has caused us to begin searching for other viable options for ourselves & our franchise.
I have a degree in computers and this was a terrible choice. I will be leaving peachworks soon.
This software is worthless. The reports do not load accurately, the widgets are pointless and take more time to actually navigate to the information needed.
"Another great POS and time management program"
Pros: I like the onboarding, payroll and scheduling options this software provided. We have been searching for just the right program to fit all our needs and this one seems to fit the bill. All of our POS and employee management needs are met with PeachWorks.
Cons: I have no cons to report at this time, still learning all the features
Vendor Response
"Its on its way!"
Overall: Great concept for restaurant operators. The ability to have full control over your metrics in real time, at any location is the absolute future of managing your business. Being able to customize, and create your own dashboard of key performance indicators is available, and critical to gathering the information you need to steer your operations. Add on programs and features that you can customize to suit your needs and budget is fantastic. Being able to right-size the data you need, instead of purchasing large antiquated systems/licenses is a breath of fresh air. The customer support is extremely helpful.
Pros: Flexibility, Modular purchasing of programs, support.
Cons: Still in development for multiple platforms and communication with Different POS.
"Peachworks Inventory Management"
Overall: Peachworks, overall, had a helpful support staff. The product simply was not intuitive enough for our needs. We experienced constant glitches with recipe editing and inventory counts. The lack of robust reports really made us need to look elsewhere.
Pros: This was not an easy product to use, overall. If I had to pick what I liked most, it would be the Recipe Sandbox. It was fairly easy to create recipes to analyze costs.
Cons: The overalls COGS report was very difficult for us to interpret. We were constantly troubleshooting and having large variances that didn't make sense. There was not a master account to run locational COGS side by - this was a very hard workaround. There also was not a budgeting component.
"Satisfied customer"
Overall: PeachWorks is a great product and easy to use. We have saved 2% on our food costs using their products.
Pros: Easy to Use Does not require huge setup costs Employees rave about the results
Cons: Ready for them to develop more applications.
"Catering in our events is now easy thanks to PeachWorks"
Overall: Our events are now manageable as the catering budget and needs are done swift with the software
Pros: Its easy to install and use It can be synced with other POS devices to help in managing the catering needs more efficiently
Cons: There is much negative i can report as of now. So far it has served all our organization purposes and needs in catering efficiently