# accessplanit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is accessplanit the right Event Booking solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125769/accessplanit/reviews --- accessplanit 4.6 (75) [View alternatives](https://www.capterra.com/p/125769/accessplanit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of accessplanit Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews LB Lol B Head of Making Things HappenProfessional Training & Coaching, 2 - 10 employeesUsed the software for: Less than 6 months. “The team are exceptional, they have a 'sort it' mentality, nothing is too much trouble, they are 'people' focussed and they have personalities, you can speak to PEOPLE who all know their stuff & have time and patience for you.“ June 28, 2025 LB Lol B Head of Making Things HappenProfessional Training & Coaching, 2 - 10 employeesUsed the software for: Less than 6 months. “It's a lot tougher than I thought, was a bit naïve in how this would work, what my level of involvement would be, and the impact of totally changing how we run.“ June 28, 2025 UB Ursula B Peer Recovery TrainerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I have appreciated the support from the helpdesk and ticketing help system that in place to manage your questions and ideas and help problem-solves issues as they arise. “ June 11, 2024 AC Aamina C Customer Services AdvisorConsumer Services, 10,001+ employeesUsed the software for: 6-12 months. “It can sometimes be a bit slow when you are using it too much.“ April 4, 2024 MM Michelle M Project ECHO Programme ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “One of the key features important to us is the automated functions such as email sending links to surveys, links to training and certificates all of which had to be done manually previously“ August 3, 2023 LR Louis R customer advisorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “While it's easy to set up automations it can be difficult initially to find the automation section and some of the filters can at times be confusing“ June 30, 2022 UB Ursula B Peer Recovery TrainerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The staff on the helpdesk know their software inside and out and have great suggestions and get back to you in a timely manner. “ June 11, 2024 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Training Administrator Management Consulting Used the software for: Less than 6 months ### "The bees knees" September 26, 2018 5.0 We will use the system to cut down on the amount of administration we do, to have the admin tasks done as a workflow is great and enables me to be more customer focused Pros It does exactly what we want it to do whilst giving our customers efficiency Cons I havent come accross anything that I dont like at the moment Review Source Response from accessplanit October 1, 2018 I'm super pleased that you think accessplanit is the bees knees! Thank you for your feedback. UB Ursula B. Peer Recovery Trainer Hospital & Health Care Used the software for: 2+ years ### "Perfect for organisations who require a first class helpdesk" June 11, 2024 5.0 Pros Access PlanIT has supported our team to implement the software for use for booking 300+ courses, roughly 80 per term supporting 1500 students + per year. This has benefitted every type of person in our organisation. E.g. the students have benefitted from having a student portal and more frequent e-mail communications and course reminders, as well as being to access their course materials easily. Our trainers have benefitted from being easily able to access student information including special requirements to be auto pulled through to their registers which we set up a custom field for. The trainers can share documents with students and send out attendance certificates with one tick of a box and download their sign-in sheets with one click. The administrative team have benefitted from the automated e-mails which include following up on 'No Attend' students and sending out 'Expressions of Interest' and 'Enrolment confirmations', 'feedback surveys', and many more. My role is as a trainer for the College however, with no prior experience I took on the role of project manager who embedded Access PlanIT into our College. I have appreciated the support from the helpdesk and ticketing help system that in place to manage your questions and ideas and help problem-solves issues as they arise. The staff on the helpdesk know their software inside and out and have great suggestions and get back to you in a timely manner. The customer service is first-class. I would have really struggled without the helpdesk. I was never made to feel silly for asking a question and the team did not use technical jargon that baffled me. They respond to emails within a day, often within the hour. 5\* customer service and support. Cons It is a very long journey to set-up, tailor the features for our use and implement across the team. It took us well over 18 months+ but bear in mind in our organisation we did not have an I.T expert so this might be much quicker for teams who have a person with prior knowledge/skills or have been through the process before. We also only had someone able to work on it part-time. Also we have staff sickness and turnover which all impacted our set-up time. But this is worth thinking about if it applies to you as the set-up and embedding of the software might be a longer process than you imagine. However once it is set-up it is wonderful and every person in every job position in your organisation will benefit. Reason for choosing accessplanit They were able to confirm they could tailor the product to meet our requirements. Review Source VH Vicky H. Delivery Coordinator E-Learning Used the software for: 6-12 months ### "Accessplanit does what is required of it" August 7, 2018 3.0 Pros The system is able to deliver what we set out for it to complete. It is prompt with sending emails out to our client and is able to support the eLearning packages we upload. We have a lot of users with our account and we have ease of access to each user. I like that we can impersonate users as this helps diagnose issues that our users may be experiencing quicker. Cons The software is slow and often when we are issuing eLearning to 100's users this can affect our colleagues' speed and ultimately affect the quality of work. Review Source Response from accessplanit October 1, 2018 Thank you for your feedback. I'm sorry to hear that the eLearning issuing is not as fast as you would like it to be. I have passed your feedback on to our support team MM Michelle M. Project ECHO Programme Manager Hospital & Health Care Used the software for: Less than 6 months ### "Implementation of Accessplanit" August 3, 2023 4.0 We are still in the first few weeks since going live and the team are still getting used to the system. Implementation has taken longer than I had anticipated but I hadn't had any previous experience of such implementation. Overall the support from the company has been good and the team at Accessplanit have been responsive and the system will bring efficiencies to our service Pros We invested in Accessplanit because as our training provision expanded we needed to be able to manage bookings efficiently on a larger scale. One of the key features important to us is the automated functions such as email sending links to surveys, links to training and certificates all of which had to be done manually previously Cons Users do not have to pay for training, our training is free at the point of delivery yet the payment page could not be removed for us. Setting up surveys is clunky and takes a lot longer than through MS forms which is what we have used previously. The surveys don't look very professional either- they look quite outdated and presentation could be improved greatly Review Source AC Adele C. Training Manager Retail Used the software for: 2+ years ### "Flexible platform with great support" February 2, 2024 5.0 We have been using Accessplanit for around 8/9 years now and have been well managed from the start. The platform has changed significantly during our time but all for the better. I would happily recommend this software to anyone looking to manage their training courses. It really has made my job easier! Pros The company strive to make the platform even more user friendly and innovative and are continuously evolving the system. The support team are approachable, contactable and always happy to help. The flexibility in automations the system offers has really changed the way my team work and made our jobs significantly easier as well as improved communication with our customers. We spend much less time on basic admin and communication tasks and far more on the tasks which give our clients a more human experience. Cons Some of the backend work is occasionally complex for some members of my team and requires a bit more knowledge than common administrative practises, that being said the Accessplanit team is there to offer support. Review Source CW Claire W. Training Manager Non-Profit Organization Management Used the software for: 2+ years ### "Improving efficiency" September 5, 2019 4.0 For a small company AP were very effective in getting us up and running quickly with this software, and good at coaching us through the initial set-up. We had a difficult transition period when the legacy system was switched to the new system, but they were eventually able to give us the support we needed. AP have some very useful hints, tips and 'help' information and are fairly good at letting us know about software releases and glitches. Pros It has extended our automated functionality, allowing us to communicate more efficiently with our customers and save valuable administrative time Cons Have still not got the hang of the easiest way to achieve financial reporting for my company - the finance data slicing could be improved Integration with other systems has not worked so far Reason for choosing accessplanit Web-hosted, modular hosting - potential integration with other systems. Ease of set-up and cost Review Source Response from accessplanit September 11, 2019 Thank you for your review. We're very pleased that the accessplanit system is allowing you to communicate more efficiently with your customers and is saving you lots of admin time. We hope that our team is giving you all the assistance with your financial reporting, but please do not hesitate to contact us with any questions or issues you may have. JH John H. Account Manager Retail Used the software for: 2+ years ### "Good features and fairly easy to use for account managers" June 29, 2022 4.0 My experience is generally pretty good and I use it every day. Pros It wasn't that hard to pick up and learn how to use it compared to our previous LMS. New starters have found it quick & easy to pick up for most functions. Cons It can be quite faffy at times - for example, not being able to change a course name after it's been booked on unless you use an alias which isn't advised. When this happens you have to cancel the original booking and re-do it, which is a bit time consuming... Review Source VR Verified Reviewer Programme Manager Professional Training & Coaching Used the software for: Less than 6 months ### "LMS Implementation" April 11, 2019 5.0 I have enjoyed working with \[SENSITIVE CONTENT HIDDEN\] to get our LMS implemented. They have been flexible when we needed it and have been 100% responsive. I am looking forward to getting to know the system better and improve our companies processes as a result. Pros I am still very much getting to know the software. However, what I see so far makes me confident there is less room for human error and more room for efficiency in our Operations team. Cons It is not always obvious where to find things or how to do things. However, I would caveat that with the customer support we received from our Project Manager, Customer Success Manager and the help desk has been brilliant! Review Source Response from accessplanit April 16, 2019 Thank you very much for your review. We're pleased to hear that you feel your implementation was enjoyable and flexible, and we hope to keep impressing you and improving your admin automation in the future! VR Verified Reviewer National Training Dv. Manager Automotive Used the software for: Less than 6 months ### "accessplanit TMS " March 13, 2019 5.0 accessplanit customer service and technical support is fantastic. If I have a knowledge request or a suggestion with the system it is resolved/explored promptly. They have a continuous improvement attitude towards the system and listen and act upon their customers needs. Pros Datagrids and filters used throughout the system make for easy viewing and reporting. Cons The resource calendar seems a little behind the rest of the system and the limited number of resources that can be automatically cloned on course creation. Review Source Response from accessplanit March 28, 2019 Thank you for your review! we're so happy to hear that you are enjoying the reporting capabilities of the accessplanit system, and that your experience with our team has been a positive one. We are always striving to improve your experience as a user, so please do log any suggestions you may have for the resource calendar. VR Verified Reviewer CEO Professional Training & Coaching Used the software for: Less than 6 months ### "New to the system" March 29, 2019 5.0 Pros The accessibility is great and it is clearly laid out enabling me to make changes easily. Cons It can be a bit slow if you have a great many records open on the data grid, but this is lessened when the number of records is reduced, so that the refresh rate is quicker Review Source Response from accessplanit April 2, 2019 Thank you for your excellent review. We are happy that you are finding the system easy to use and have noted your comment about the speed when you have lots of records open; something which we are looking to improve in the near future. CS Chloe S. Training and event coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Happy user!" March 20, 2019 5.0 Really good now its all up and running and we have most features in place. Looking forward to exploring and using more of its functionality. Pros The substantial difference it has made in streamlining processes and working more efficiently allowing booking bookings to me made. Reporting and having all course information in one place. Cons The time it took to implement the old system and then having to switch over and redo things eg. transferring elements to workflows. Hard to fit into current workload etc. Review Source Response from accessplanit March 28, 2019 Thank you for your feedback! We're very pleased that you've managed to streamline your processes with accessplanit, as well as being able to now fully benefit from our new and improved system! CG Cathy G. Finance Training Manager Higher Education Used the software for: 2+ years ### "AccessPlanit Review" May 9, 2019 5.0 Administration time was reduced when we took on this software. Pros This software brought all of our user's training history and schedules into a single space. Users can search for and book all of the necessary training requirements in one place. Online training can be completed here too! Cons There are some inconsistencies in the searchability of some enquiries. Review Source Response from accessplanit May 16, 2019 Thank you for your review. It's great to hear that you've cut down on admin time using accessplanit training management software! LM Lauren M. Client Services Assistant Education Management Used the software for: 1-2 years ### "Accessplanit review for Speak First " May 2, 2019 4.0 Pros I like how easy it is too use. Easily accessible and easy to learn. I like how organised the system is. Cons I think it can be quite slow sometimes. Can't search by our client names, only by course names. But this could be something i haven't yet worked out. Review Source Response from accessplanit May 9, 2019 Thank you for reviewing accessplanit. It's good to hear that you're finding the system easy to learn so far. In terms of searching by client names, it is possible to do so in certain areas of the system, so we'd advise that you get in touch with your implementation manager, if they haven't already been in touch about this system aspect. JA Jo A. POD administrator Higher Education Used the software for: 6-12 months ### "Goodbye mundane tasks!" September 18, 2019 4.0 It has really removed the mundane parts of my job and allowed me to think about how else we can use this system to smooth out administrative problems. It has a lot of potential. Pros The software is great for the administrator. The admin view is easy to navigate and it it has really streamlined our processes. The helpdesk team are always on hand to help with any queries. Cons For the user, it isn't as nice to look at as it is for the administrator. Accessing knowledge documents and E-Learning involves a booking process rather than a quick launch. Review Source Response from accessplanit September 23, 2019 Thank you for your review. We're very pleased that accessplanit has been able to help you wave goodbye to your mundane task, leaving you more room to streamline your processes! JD Jo D. Apprenticeship Administrator Accounting Used the software for: 1-2 years ### "Easy Usage of Access Planit" January 21, 2020 5.0 Overall I am pleased with the software, it helps me greatly in my day to day job. Pros I find it quite easy to navigate and very user friendly. The filters mean searches are more efficient. Cons Sometimes it can crash which can slow things down but all in all its pretty good. Review Source Response from accessplanit January 30, 2020 Thank you for your review. We're so pleased that accessplanit helps you save time and be more efficient in your job. LT Liz T. Compliance and Data Manager Education Management Used the software for: 1-2 years ### "I find AccessPlanit easy to use as it is very user friendly. " April 18, 2018 5.0 It makes my job so much easier when looking for information. Pros It's data storage capabilities allow easy referencing and reporting to enable KPI data to be kept, tracked and updated regularly Cons Some useful areas are still under development which would make dual processes within our organisation not necessary eg: direct text and email facilities Review Source Response from accessplanit October 3, 2018 I'm happy to hear that you find accessplanit so easy to use and how much it has simplified your role. Keep an eye on our release notes for new features. Thank you for your feedback! JD Jack D. Course Co- Ordinator Defense & Space Used the software for: Less than 6 months ### "5\* Service and delivery " December 12, 2023 5.0 Pros Our build and involvement with Accessplanit is still ongoing, up to now, we have received nothing but clear instructions, great service and a high quality service for our site. Cons At present there are no faults that myself or my team can list. Review Source mR michael R. customer service adviser Education Management Used the software for: 6-12 months ### "using system to book events and chase invoices " August 2, 2018 4.0 useful and easy to use Pros Really intuitive system, simple to search and see what each account and users have associated events. bugs have also been resolved a lot, which is good Cons don't know if it's specific to us, but the lack of centre's being able to set up a booker as a customer delegate. This has led to people editing their accounts rather than booking delegates, which leads to difficulty. Review Source Response from accessplanit October 1, 2018 Thanks for your feedback - I'm really pleased that you find the system so simple and intuitive :) It would be worthwhile logging any improvements you have as product suggestions so that other customers can vote on them too! RS Rachel S. Course Coordinator Used the software for: Less than 6 months ### "Very good, however there are a few things that I think can be improved to make it easier to use." April 12, 2018 4.0 Pros Everything is in one place. There is a lot of help available should it be needed. Helpful to keep all information on the same system. Makes coordinating courses easier. I particularly like the calendar and how it can give you all the information you need by just hovering over the course you are interested in, this saves a lot of time and means that I can relay the information to customers more efficiently. Cons In some places I believe that things could be better organised, and simpler to use in order to save time and be most efficient, for example adding opportunities and generating documents for the same person. Review Source Response from accessplanit October 3, 2018 Thank you for your feedback - I'm really pleased that accessplanit has helped you to simplify your course management and save you time. If you do have any improvements that you would like to see, please submit a product suggestion so that other customers can also vote! JP Jan P. IQA Education Management Used the software for: 2+ years ### "Good functionality " July 14, 2019 5.0 I find it quite easy to use and is reasonably intuitive. I can find all the information I need but it would be good if we could have a spilt screen to source other information whilst remaining on one of the main screens. Pros Quite easy to use without in-depth training. Cons The ability to see more of what is on during one day in the monthly view. Needing to press more makes it difficult view other events at during that month at the same time. Review Source Response from accessplanit July 23, 2019 Thank you for your review! We're pleased that you find the system so intuitive and easy to use. As for your great ideas, please add them to the suggestion portal in the top right corner of your system (if you haven't already); and our product manager can add them for consideration in upcoming updates. LG Louise G. UK Training Coordinator Construction Used the software for: Less than 6 months ### "Highly Recommend " April 16, 2019 5.0 10/10. Extremely helpful and patient. There is no such thing as a silly question (even though I know it is a silly question) Pros The support we received when implementing this software was second to none. The software was adapted to suit our needs. Cons It took us a little while to get used to but that is normal with any new thing Review Source Response from accessplanit April 18, 2019 Thank you so much for your review! We're really glad that your implementation support and software adaptation suited you well, and hope you keep enjoying your accessplanit system! FK Fanny K. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Excellent TMD" October 1, 2018 5.0 We are a newly created training center specialized in surgical and interventional training. We needed to plan courses, reserve a very large list of resources, automatize registration flow, and assign tasks to team members Pros The wide range of features that fit exactly what we need The whole project plan (training, set-up, launch...) The team Cons The wide range of features could be overwhelming, but the accessplanit team is all there to assist and guide Review Source Response from accessplanit October 3, 2018 Thank you for your feedback. I'm glad that the system meets your needs. The team will be very happy with your comments! TW Tristan W. Office Administrator Accounting Used the software for: Less than 6 months ### "professional and user friendly " April 11, 2018 5.0 Pros I was only recently introduced to accessplanit at the beginning of January and it hasn't taken me long to get the hang of it, it is very user friendly and very professional. Cons Not knowing how to use certain features is my only con, but this is my own fault and not accessplanit's. Review Source Response from accessplanit October 3, 2018 I'm glad you have had such a great first impression of accessplanit! Our support team and resources are always available to help you get the most out of all of our features. CB Caroline B. Training Co-ordinator Used the software for: Less than 6 months ### "So far our experience has been excellent, staff are really professional, organised and efficient." March 7, 2018 5.0 Pros We have just been introduced to sample software so it's too early to comment yet as hasn't really had time to explore it properly. Cons Too soon to comment here as we have only been introduced to Sandbox System but so far it looks impressive! Will have better feedback in a few weeks time when we have finished training and we've had time to explore it in more detail. Review Source Response from accessplanit October 1, 2018 Hi there - thank you so much for your review! Your feedback really does help us to continue improving our service. LP Lucy P. Managing Director Accounting Used the software for: Less than 6 months ### "For the functions I need the system for it works quickly and efficiently and is easy to use" April 4, 2018 4.0 Pros Ease of finding the information I am looking for. I only need to use the system for a couple of things and these elements work just fine Cons I can see far more than I need to see for my role which sometimes gets my way. It would be nice to be able to restrict the menu to include just the functions I use. Review Source Response from accessplanit October 3, 2018 Thank you for your feedback. User permissions are an area that we are currently reviewing so please do keep an eye on our release notes! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.