Who Uses This Software?

Churches looking for a powerful, yet cost-effective solution for member administration and church management. We offer the features that every church needs at a price any ministry can afford.


Average Ratings

88 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • ChurchTrac Software
  • www.churchtrac.com
  • Founded 2004
  • United States

About ChurchTrac

Our passion is equipping churches to do better ministry. ChurchTrac is a powerful tool that enables you to keep up with your membership, improve communication, and organize your team and ministry. We've included everything you need, including contribution tracking, online giving, child check-in, attendance tracking, budgeting and accounting, congregation access, and much more. Perhaps our most impressive feature is our price. Create a free account and discover why thousands of churches trust us.


ChurchTrac Features

  • Attendance Tracking
  • Built-In Accounting
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Learning Management (LMS)
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • Volunteer Management
  • Website Management
  • Worship Planning

ChurchTrac Reviews Recently Reviewed!

Great product for churches at a very affordable price.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software allows us to do just what we want to do in tracking our membership. We are able to create custom fields as we need them, and don't have to try to fit into a pre conceived mold.

Overall: Ease of use. The ability to quickly enter just the information that our smaller church need, and being able to create custom fields for what we need.

I'm a new user and I found the ticket system to be extremely helpful.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive. I am teaching myself. Though I would prefer a paper manual rather than a help button for each screen, I now know I can make a ticket to help me organize my thoughts or what I am trying to do.

Cons: Still unsure about how to do some things and wish that we could select a person and tell in 1 shot what classes they took via a report. I do also wish there was a best practice aid, so that I could explain what we'd like to do and then get some ideas on how to go about doing it.

Overall: a new way to track things for our church rather than many spreadsheets

Being new to ChurchTrac It has been pretty easy to figure out. I love the ease of using the software

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and the support is great. I also like that there is YouTube videos on how to use the software! We used Quick Books but ChurchTrac is much easier to use for accounting purposes. Keep track of people is much easier than Roll Call. Data Entry is easy and it even has a payroll set up. You can do budgets and other things too. This software is great for any size church and anyone can use it. Great tutorials too.

Cons: I haven't really found anything I didn't like. Sometimes the reports are hard for me to understand like which ones to use for meetings and such but that's because I am an administrative assistant and not usually the treasurer!

So far it has been a great experience. I have been using it for about a month.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are a small congregation, less than 80 members. We were looking for a software that we could used to keep track of members, their information, accounting and tracking our income, but the price of most software was out of our reach. Churchtrac was affordable and we went with it. Thanks for making a software affordable for small churches.

Cons: I guess what I have found so far, is the congregation access page, that members are unable to update their profile pic to what they wish.

Our bishop suggested ChurchTrac for us as a new parish in the diocese.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Grace Anglican Church in Edgeworth is a new church in the diocese. We have had to start at the beginning with our financial accounting and tracking our congregation. ChurchTrac has been very easy to use and has really helped us get organized. Having different levels of access make it helpful for pastor, treasurer, staff and volunteers. When our new priest came in September, he found the people page with photos very helpful. We are still in the process of learning all that the program can do. When we have needed help, the response from ChurchTrac team has been very good with a quick, understandable reply. Another big plus is the access online which makes the data available by entering the username and password on any computer. Overall our experience with ChurchTrac has been very positive. I have already recommended it to another church in the area.

Cons: The inability to customize the accounting reports is frustrating. The data can be downloaded into a spreadsheet, but that requires much more work to make presentable. It would be helpful to be able to change column width and headings for some of these reports within the program.

Excellent Value, Featured Packed Programme

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Great value for money along with excellent friendly support. Churchtrac listen to their customers and are willing to add features to benefit it's users.

It is obvious that you are dealing with a Ministry rather than a business. I rate Churchtrac and it's staff very highly.

Overall: I have no negative comments to make about the problem. Even when using the free trial stand alone free version, they made changes to improve the programme for use in the United Kingdom

Fantastic!!!

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Awesome customer support. Every question I have asked they give a prompt answer that solves my problem

Overall: I have wanted an updated membership ever since I started over 2 years ago. For the first time we are well on our way.

The tech support is excellent and very responsive.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like it's ease of use. It is easy to set up accounts and categories of expenses. In addition, the donor function is very easy to set up and use too.

Cons: I would like to see a feature added where corrections could be made from the reports it generates. If errors could be corrected from the reports, the time to correct errors would
be shortened.

Overall: The tech support is most responsive and patient. The software is very user friendly and efficient in most areas. The download function from your bank account to churchtrac is quite seamless and very efficient.

Trustee and Membership Secretary

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EPWORTH United Methodist Church is a small congregation with a big heart. Our mission is to proclaim the Gospel of Jesus Christ in the world as commissioned by our Lord. As God's stewards, we are called to: Promote spiritual growth, strengthen families, nurture and love God, the church, self, and others. Thanks to ChurchTrac's ease of use, church-specific integrated environment, and their sincere and timely customer support, Epworth has been able to enhance the vitality of our congregation and increase their financial awareness.

Cons: The United Methodist Church (UMC) has a series of membership and financial reporting requirements. We would like to see more pre-defined "Quarterly/Annual Reports" focused reports and data-points that are in synchronization with UMC reporting.

Overall: Thanks to ChurchTrac's ease of use, church-specific integrated environment, and their sincere and timely customer support, Epworth has been able to enhance the vitality of our congregation and increase their financial awareness.

Concise, accurate, adaptable to the church... simply beautiful!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customization of files, for example, adding fields and label them any way you want. This is one way to bring flexibility to the church and its documentation culture.

Cons: I believe that it should be more open to have more tools that churches can use to serve the different ministries in the congregation.

Overall: I have seen how this product can help us do what is required while managing the congregation and its ministries and how flexible it is while doing just that.

The support system is quick to respond to trouble tickets. I would recommend this software .

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is so easy to use. simple, easy to understand instructions. I do not use the financial portion of this software, but use the rest of it.

Cons: There are times when I would rather talk to a person. Other than this, I have not found anything I don't like.

Vendor Response

by ChurchTrac Software on September 28, 2017

Hi Twyla, Thank you for your review. While we don't take incoming calls, our support staff does make calls during business hours. As you've already experienced, we are able to quickly respond to questions and issues, and if a call is necessary or requested, we're happy to do so!

I have literally been looking for your platform, for YEARS!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can't tell you how many trials I've worked, how many times I've given up and said fine I'll use 10 different tools to manage the ministry. Over and over again I get furious over missed things and try looking all over again. Without exaggeration, this has to be the 6th time I've been on Capterra and looked for church CRM or "Church Management Software.

I will be using every ounce of the free trial and then I will be happily paying my annual fees for our small church.

You all have literally THOUGHT OF EVERYTHING!

Cons: If I could offer one part that I'd add to the platform, even though I'm crazy, like mad-crazy happy with it, it would be email & text drip campaigns.

I found Church Trac 9 in an online search for an accounting software that the layman could use.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I inherited a set of large books that tried to explain how to use the software my predecessor was issued. I struggled with them for six months or so, barely kept track of our income and expenses. I needed a system I could understand and put to use. Church Trac filled the bill; VERY reasonable and thorough in a direct method.
I didn't know about categories and taxable etc.; contributors annual report; pastor's salary, expenses, and gas mileage; member, visitor, child; attendance in each and every category. We have about fifty categories and can readily determine where our budget needs adjusting.
In as much as I make mistakes and/or can't figure out the obvious, the support group has been a tremendous help in a friendly, timely manner.

Cons: This software requires that you read about each of its attributes. Not mandatory, but I strongly suggest that you do.

Overall: Too many to list.

This was a great experience. It is so easy to set up and use we love it!

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use was a key feature. The clear directions for adding data and creating categories , funds and accounts made it a joy to set up and begin to use right away. There are many features that make ministry tracking easy.

Cons: I wish I could customize a financial report that has certain items that are not in the standard reports.

Overall: This software helps us to spend less time doing the things we do every day and it actually helps us to do those things better then we could before.

We're not the most tech-savvy church administrators, so Churchtrac Online is perfect for us.

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: They offer the functions we need, the applications are straight-forward and simple, clear and concise.

Cons: A few of the special functions we'd like to be able to use, like email and text, are a little too costly.

Overall: Administering the people records for the members of our small church.

Our ministry team really enjoys ChurchTrac online and all the features they offer.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What we enjoy most is logging on and having all the features accessible to us in one location and that we are able to text our ministry partners and friends to keep them updated.

I have worked with several Church programs and I would chose Churchtrac over the others.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software uses secure https which makes me feel secure over the others that use unsecure connections. Also, they are making changes to enhance their product. I also like the ability to customize to fit our needs, which others do not give you that capability.

Overall: We are tracking members and church directory. We are publishing our own directory.

Great church database software for any price, plus the price is quite affordable!

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ChurchTrac Online is a quality church database solution. It offers good solutions for varied needs-- not only membership and attendance tracking but also giving statements and even basic accounting and calendar. We have come to use nearly all of its features. Customer service is also very fast, responsive, and helpful. Plus, the yearly price is fantastic-- far lower than competing software packages that do only barely more.

Cons: As good as ChurchTrac Online is, I wouldn't quite call it a fully mature piece of software yet. It still lacks basic features such as robust attendance analysis or even having a way to view a member's attendance history for that matter. (It's worth noting that you can download most data as a spreadsheet to do your own analysis elsewhere.) The payroll feature is also very, very minimal. That said, I'm not complaining... it is remarkable what they are doing for the price point!

Overall: My church is better organized and has saved money in the process.

Everything I needed for less!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's so easy to use. Up and running in 5 minutes. Very good customer support and it is a great value as well!

Cons: I don't really have any cons but they make you fill this out in the review so I will say that I wish when you clicked to edit the giving information you've just entered that it gave you more options to change more things.

Lousy. Tried Every Contact Method Possible Can't Get A Response.

Aug 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: We tried to get the trial and kept getting Error 501 Internal Server Error. Tried email, twitter, and facebook message - no response after a week + of trying to get a reply. Going with another package. Never looking back here.

Overall: Absolutely nothing. Could not download trial - Error 501 Internal Server Error + 5 attempts on separate days. No responses to email, twitter, or facebook message. Useless and not worth any further attempts. Going with a completely different package.

Excellent

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the wonderful customer support. Much faster than churchtrac 9. We are a small church and appreciate that we can now delete names without loosing our total number.

Cons: on the old churchtrac 9 - we could use the 'envelope' number for recording offerings but not on the on line version. This is not a major issue.

Overall: faster, easier and wonderful customer service

Very easy to setup the software. It is just right for small churches .

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Web based is nice so you can have multiple users with passwords. Payroll setup was quite easy. The software insures that cash balances and fund balances are always in balance. You can correct mistakes easily even in prior months and reports have been prepared.

Cons: It would be nice to edit and customize the financial reports with headings, etc. The budget report is only year-to-date and it would be nice to have the option of month only as well as year-to-date. Also, for categories you can have subcategories but not sub-subcategories.

Overall: Low cost software for a small church. Easy to train the person who will do the bookkeeping. Payroll for our 4 employees is just right without a lot of features a large organization must have.

Always easy to use and great customer support!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's adaptable and customizable for the most part. Very easy to use and not a really large learning curve for new users to get familiar with using the software.

Cons: A few minor things that would be nice to have more customize control over, but nothing that "gets in the way" of using it.

Accounting, giving, people tracking, kids church tracking, & much more that all churches can afford.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Includes online giving, giving in general and it offers expense tracking. Many softwares will require you to upgrade to get more features. Churchtrac gives it all to you for a price that every ministry can afford. If your a small church, the software and price grows with you. And it's cloud based which means you can work on the platform from anywhere.

Cons: Does not offer text to give. And it does not automatically link to your online bank account. You have to download from your account and upload into the software.

Overall: The platform to handle our church finances with confidence and integrity.

Vendor Response

by ChurchTrac Software on August 02, 2017

Daniel, Thanks for your amazing review. We really do appreciate the kind words. I just wanted to let you know that we do offer text giving already, as part of our Online Giving feature. As you already are aware, this is offered to you as part of the program whereas other companies charge around $60/month for it. We offer it included, and you just pay the processing fees through the company that charges the card. Here is a link to our article about it: https://churchtraconline.com/articles/do-you-know-we-offer-text-giving/ Glad to be serving alongside you in ministry!

I have been very pleased with my use of ChurchTrac Online.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The converting of our ChurchTrac 9 desktop version was seamless. My questions have been answered quickly and professionally. The staff at ChurchTrac have demonstrated a concern that I am completely satisfied and that my needs are being met.

Cons: I have only been using the on-line version for a month and haven't used all the features of the software. At this point I don't have any cons to report.

The simplicity of Church Trac and its efficiency to keep records is phenomenal!

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of using all the features to do bookkeeping, and the Church Trac online user guide and step by step instructions made it so easy to set up our accounting system by myself. The online support team was also very quick in helping resolve problems I had.

Cons: I have no complaints. I was given the program by a supervisor back in Sept 2016, and I had to learn on my own and through Online support the ease of step by step instructions made it easy to do. I feel very confident in using this program.

Overall: The accountability of church finances at our fingertips, and the ease of comparing everything with our bank accounts.

Great program, easy to learn. Support is the BEST, friendly, fast and PATIENT!

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to learn, simple to use. Contributions super easy to record. So happy with the accounting and payroll features.

Cons: I am not accounting savvy. Setting up categories, funds and payroll is difficult for me, you should probably have an accounting person helping you. If you set up correctly, you're good to go.

Overall: Ease of use, fast support. All my church "items" in one program.

We've been with this program since early in their beginning. The continue to make improvements.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Attendance features and directory input ease. Their customer service has fast response time.
They are continually making improvements.

Cons: The Directory options for printing are limited. We would like to create a pictorial directory and the lines are limited. We have families with 4 or more children and you can't list them all. There are only 4 columns to include. Can only list very limited information. Not helpful for a print directory.

Very intuitive . Very easy for an computer illiterate person to use.

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very good customer service
Easy to get up and going. You do Not need to set up all the features to begin using program. Does NOT use double entry bookkeeping.

Cons: Screens a little bit busy. When I take the time and really study the screen, I get lots of great informtion. Love the Bible verses.

Overall: Ease of use. I can easily track all contributions and expenditures. I am vary computer illiterant, but still feel very comfortable using your program.

Software works great for our small church at a great price.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, price, and features. This software (especially the accounting side) is very easy for my team to use and keep the church finances up-to-date.

Cons: Checkin system seems a little dated but still usable. Overall the software works as intended. The design is not as pretty or catchy as others but does not effect the overall value of the product.

ChurchTrac is so much easier to use than our previous church management program!

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program has saved a lot of administrative time when compared to our previous software because it is so fast and easy to use and has built in reporting functions. . Another huge benefit has been the ability to allow access to the multiple layers of church staff and congregation. This has helped communications tremendously without needing to prepare and send out reports, and has eliminated the need for duplicate efforts in some areas. We have not implemented all of ChurchTrac's functions yet, but look forward to continuing benefits from using this program.

Cons: The calendar system is okay, but doesn't have full functionality like Microsoft Outlook's calendar system. That can be an issue with churches like ours that rely heavily upon a calendar system. However, ChurchTrac has been delightfully receptive about suggestions for future improvements which will greatly improve user experience.

Overall: Saved time, effort, and duplication of effort. Improved communications. Ease of use.

Really like ChurchTrac

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We started using ChurchTrac in February 2017 and have found it easy to use and the customer service is great!

Cons: The only con we were able to see is that on the financial side of ChurchTrac payroll updates are not available.

Overall: Easy to explain to other users on our staff

We truly love this service! Easy and affordable for our start-up! The site is always accessible!

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use! Great for our start up ministry!!! We search and search and finally, found this perfect fit!

Overall: There are no real cons to this software. I was able to print, in our short time of using the software, the contribution reports and each were customized based on what we needed for each person. Visitor, donator, member, whatever, the place was there to customize the category!

Absolutely brilliant program, with a very affordable monthly fee

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software seems so easy to use. You can add groups so easily and the help staff were so helpful importing my data from a spreadsheet.

Overall: This product is going to save me a lot of work. The grouping systems and ability to print these will save me endless hours with tedious spreadsheets

It's affordable, easy to set up, use and maintain. Saves time by having everything in one place.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am so thankful for ChurchTrac! Our accounting secretary passed away suddenly last fall and I had no idea how to run the big name accounting programs she had been using. ChurchTrac was a life saver! It was extremely easy to set up and is even easier to use and maintain. It is wonderful to be able to do attendance tracking, accounting and payroll all in the same program. I replaced 3 outdated and not user-friendly programs with ChurchTrac for less money. Their customer support is great. I would recommend it to any church!

Cons: The only minor drawback for me is the mobile (iPhone) version does not have all of the features that the desktop version has and it will not let you switch to the desktop version.

Easy to use, affordable, and straight-forward

May 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and very easy to get started. Churchtrac provides a simple interface that is similar to how we are accustomed to working. So the transition was painless. Support is fantastic and very responsive. I evaluated over 2 dozen products before choosing Churchtrac, and we made the right decision.

Cons: There are some limitations in features, such as no way to report the status of a giving campaign at a specific prior date. There are few features and reports for giving history and trends, but information can be readily exported. We only use the giving functionality, not the general ledger.

Overall: We moved our giving records from Microsoft Access to Churchtrac online which provided easy access to remote users and online access for parishioners.

affordable easy to use program with incredible features and great support! You won't be disappointed

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have used this program for a year and love it. We use it to track our membership, attendance, finances and calendaring, but there is much more to it. They recently had an upgrade, we were concerned we would not like it, but wow! This is what you call an upgrade! It is even easier to learn and navigate. It has so many new features, I haven't even learned then all yet. I appreciate that members can access and update their own profile when you give them a code, and the church can control what parts of the membership list members can view. They can also see the calendar and their donation info. We haven't used it yet, but there is a child checkin system with access to info about childrens' allergies, special needs, etc. And all of our favorite features are still there. Easily accessed from anywhere online. I write this review to thank the support staff and creators of this program and with the hope that other churches will try it. We could never afford these features in our small but growing church. This will help us to do a better job in serving our congregation. And if you think, well I don't like that there is not a number to call for help, let me tell you that with just a tiny slice of patience to write them a message, you will receive excellent, courteous, and easily understood accurate information to dove ant issue or question you have. Folks, this is a truly Christian organization in my opinion.

Overall: This software will make our church more excellent in serving God.

Really Great Customer Service has made my experience extremely positive.

May 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is fairly straightforward and there is a nice section of help data that is easy to follow. I am new to the software and have been adding information to our church database that was not standard. In trying to figure out how to do what I wanted to do I reached out to the customer support folks. This is where I really found this product to be outstanding. They responded to my e-mail within 24 hours, not only with text but with actual examples of files in my program and then screen shots explaining information to me.
The information provided me what I needed to know and a model to follow.

Cons: The only con I have found is that I think it would be nice if one of the standard information lists included not only phone numbers, but if those phones were cell/txt, home, or mobile and also listed email data. I am creating that for our church and they have walked me through the process, but in this day and age when we communicate so much by those means, an automatic list of that information would be nice to have. But, as I said they walked me through the process of creating that list so it is possible to create.

Overall: A great place to share church information and adapt it for multiple purposes.

This is a great software! I recommend it all the time.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Functionally, ease of use and customer service. I love the SamrtList features and the User-Defined Fields. They are very easy to get in touch with. And now that I have created me a "Twitter" account, I anticipate even faster response.

Cons: I actually don't have a "Con". For the cost of this product, and the company trying to hold down cost, I appreciate that.

Overall: Each user can built their own report.

very pleased!!!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it's very easy to use and the church trac team are very helpful and respond to our needs very quickly

Best Online Church Management Package

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The first thing that attracted me to ChurchTrac was its value for money and that it is designed and programmed entirely by pastors. Having registered for a free trial I soon decided to cancel out of our current online system and transferred the data to ChurchTrac. I then enlisted online support and was amazed at the speed of their response, help and assistance. If you are looking for value for money, great features, ease of use, reliable and fast support then look no further and sign up for a free trial you will not be disappointed.

Very Happy with ChurchTrac!!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Overall: ChurchTrac is quite easy to use and if there is ever a question- the support team responds very quickly! The responses are easy to understand and follow!

Great support from churchtraconline

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having difficulty in upgrading account to churchtraconline but received excellent and patient guidance from support crew

Great Software!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was recently having trouble with Access using ChurchTrac 9 and found that ChurchTrac would no longer be supporting ChurchTrac9 since ChurchTrac Online is available. After ChurchTrac crashed on me the second time, I got in touch with ChurchTrac support and they patiently and faithfully worked with me until I was able to get all my data into ChurchTrac and its been and it is great! I would gladly recommend ChurchTrac to anyone.

Not Looking Any Further

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We knew that we needed a church management system. Someone had addresses on one computer, while someone else had the bookkeeping software on another. We wanted to be unified under one system and wanted it cloud based as we use different operating systems on our computer. This software fit the bill. I am satisfied with it and not looking any further. I am impressed with the capability to create smart lists and generate reports. I don't see anything that is missing for us. The price is also reasonable for our small church. Customer service always got back to me very quickly. I am quite pleased with this look forward to putting it to good use.

Great Product

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, logical

Cons: I hope that someday this software will have the ability for direct deposit for pay checks

Overall: I have used the financial portion of Church Trac for a couple years and find it very easy to use and understand. When there is something I do incorrectly or don't understand help is just a call or email away. Those at Church Trac are good at what they do and are always there to help with a friendly, positive attitude.

Absolutely the BEST Church Accounting Program!

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that it is very user friendly.

Cons: I have not found anything I am not completely thrilled about.

Overall: My church is very small and cannot afford expensive software. However, bookkeeping is the same whether large or small. Church Trac is not only affordable and SUPER EASY to use, their customer support is beyond believable! They are prompt and extremely nice and helpful! Whether you are large or small, I HIGHLY RECOMMEND this software!

Recommendations to other buyers: I would just add that they are not too BIG to help the small churches!

A valuable church investment

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly and great options

Cons: Nothing at this point

Overall: My experience has been nothing but awesome. The team have been exceptionally helpful and fill with the Spirit of God. No matter how many times I called questions and advice; my request was graciously replied. When I had surgery, it had been a while since I spoke with the representative and she took the time to call and express her concern and prayers for God's healing. Kudos to everyone! I'm sure the relationship will continue.

Recommendations to other buyers: Every business private or public would benefit from this software.

You HAVE to get this program . . . .

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It took a couple 30-day trials to sort of get to know the program. When our church finally committed and bought it, there were aspects of the program we didn't know were there. The Guest Follow-Up Process will enable our Connections team to be more effective. It will prevent our guests from "falling through the cracks". The varied reports are concise and complete, thus effectively saving our budget without "killing trees" just to run reports for various departments. I've not learned EVERYTHING about Church Trac yet, but I know that with the superb Tech Support staff, it won't take long to increase my proficiency and build value for our leadership.

"A Great Product with Great Service"

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of entering information for each person

Cons: I would like to see categories in the name screen to help better understand all giving. All giving that is done in my church is not all individuals. We have certain groups and special day for giving.

Overall: Churchtrac Online is a product that all churches should be using. It is easy to use and brings everything to light in keeping track of church statistics. Customer service is prompt and efficient with answering your questions. I truly recommend this product for every church to use.

The ALL-IN-ALL PACKAGE

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly interface and accessibility. From providing SMS, to accounting, online-giving, etc!

Cons: Not sure the best way to explain this con but sometimes a button or feature is available in one area but not in another area.
EX: Adding people either to family or individual from the admin side, no way to add them to a group until they are saved as a person. The groups tab is available above the person's details. However, when adding a person through check-in mode groups is an option to select when adding a person. It would be nice to have groups option like the check-in mode available for the admin side too.

Overall: I'll be honest, this past week was a nightmare! In the past 7 days I had access to 7 demos on church management software. All I wanted was to find the one to meet the needs of the church. After walking away from the computer for a literal 24 hours with 20 more gray hairs, I returned to the computer screen the next day. Within a simple search of the web I landed on the help page of ChurchTrac and within 2 minutes I knew this software would be the right fit!
I was able to see a dashboard that is user-friendly enough my 9 year old could help! I spent that day navigating around the software playing with the reports, groups, attendance and accounting section. Like all software, it's a learning curve. But don't fret, the customer support changed my perspective in their resources they provided with my questions.

I'm glad I had a hands on demo to play with before making a purchase. Save yourself the time and headache on trying the other demos, ChurchTrac is the All-in-All package!

Support Staff

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system has all I need to fulfill my responsibilities as Clerk of the church.

Cons: When you write checks, you have to do them one at a time. I would like to mark all I want to print and let it go.

Overall: We are a small church and pay nothing for Churchtrac9. I have used it since July, 2016. It is a very good system. I have contacted the Support Staff on numerous occasions and in my 30 year work history I have never encountered more knowledgeable and caring staff. They go above and beyond to help you. Truly, this is a ministry to them. I appreciate them more than I can say.

Recommendations to other buyers: This is a pretty easy system to navigate. I printed the user guide and it helped a lot.

Perfect all in one solution.

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything! It is functional! It is Reliable! It is nearly everything you need in one place! The best price in the business!

Cons: Interface

Overall: We have used Church Trac for four years with nothing but top notch customer service, reliable functionality, and the best value for the money.

Recommendations to other buyers: Go online for the cloud based version and get it today. You and your team will be happy!

EXCELLENT Customer Service

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to keep track of members, organization spending, accounting, etc.
Customer Service is excellent

Overall: EXCELLENT Customer service. They are super nice and always willing to help me make the software work for what I need. The reporting is great for keeping track of spending, accounting, contributions, event financials, etc. It's also great for communicating with certain groups within our congregation. We are able to group members by their interests and then communicate with each group as needed. The customer service is epic. They definitely work for the user. Thanks to the support team for taking such good care of us.

Efficient for small non-profits

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Cost

Cons: User support

Overall: This software has been very helpful since our purchase of it in 2013. We have seen the program features evolve during this time and believe that they will continue to do so.

Recommendations to other buyers: The Custom Reports are not user friendly, IMO.

Excellent Company to deal with

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the front page with dates, reminders and notes and all...I know I am really going to like
when I use the message phone, I will love it will show who got it and didn't, having so many complaints, from people at church with the old one, not getting the message, so now I will know..

Cons: I have to get use the giving page, typing in letters, and names popping, on old program names easier to get to, but I am sure I will get the hang of it..

Overall: I have been with Church Trac for years, using the desktop, I just went online version Monday, and with all the excellent help and replies so quick, I was able to get to work with it.
The features I havent' learned the all, but I am trying each day to get on and work on something, and find things on there that is very helpful..
Love the front page with reminders and birthdays coming up, that will be a great help to me since I am in charge of sending out cards and all...
I was hesitant of going online with this, but I took the jump, and glad I did.
If you were to get this program from some one else, it would cost you a fortune, for the price I cannot believe it...
I am sure God is into this company and people working there...

Recommendations to other buyers: I just have to say, it is a great program and the people are great to talk to, and help you out... God is in this program, and I am sure they are Godly people that work there.

Five Stars

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using ChurchTrac for about a month now and I love it!! So easy and the technical support is great!! Highly recommend this software!!

Simply the Best cloud based Church software there is!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: loaded with features - cloud based - easy to use and setup & awesome tech support

Cons: We have found no issues using ChurchTracOnline now for almost 18 months!

Overall: Our church tried a couple other cloud based programs but by far ChurchTracOnline is the easiest cloud based program to use and has so many great features included that it the hands down best choice for any Church. Not to mention what an outstanding value the program is too with so many excellent features from Member access to a check-in attendance Kiosk feature, it can text notifications to members, does follow-up, birthdays, accounting and so much more! They also have super fast tech support and lots of easy to follow "how to's" for getting everything setup. So Blessed to have found ChurchTracOnline!

Recommendations to other buyers: Pick this software to run your Church - it is SO Inexpensive & Awesome!

The ChurchTrac System is Wonderful!

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use and functionality. Also, I applaud the excellent service provided by the support staff!

Cons: Truthfully, I can't think of any dislikes. Not to sound boastful but several years ago I was a computer systems person myself.... writing and supporting banking systems. I give high marks to the ChurchTrac system and those who are on the support staff.

Overall: Our little church has been using ChurchTrac for the past four years. The system is super-easy to use and provides great bookkeeping controls and reporting capability needed. Contribution statements are a breeze! I highly recommend Churchtrac and would be happy to share my use of the system with anyone wanting further confirmation.

Recommendations to other buyers: It's a great buy and a wonderful help!

Simply Amazing.

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and learn! Very affordable!

Overall: ChurchTrac has been instrumental in our church reaching out to our community. Before ChurchTrac much of my time was spent trying to keep up with a growing church. ChurchTrac has given us a complex platform that helps us manage all areas of our Church Administration. Wonderful Product, highly recommend for any Church of any size.

Recommendations to other buyers: Great program, helps in all areas of Church Management.

Finance Dir.

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The main one is Customer Support - very quick response.

Cons: Wow - Nothing that I have found

Overall: Never used Church fin. software before. All my questions were answered very quickly. Lorri did a wonderful job. The saw worked fine for our Church. We have not reached the 100 mark but they still treated us like we were paying customers. Would highly recommend trying them first. Customer support is very important so keep in mind they do a great job in support. Hope this helps you make the choice to use them. I should mention before closing even when I messed up they took the time to help me see where I had gone wrong. I will recommend ChurchTrac to small Churches in my area. I think it is great they try to help small Churches by providing the software free (and it is free) to use until they get big enough and have the finances to be able to pay for it.

Ed Tilley

Recommendations to other buyers: Try it you will like it.

Essential for Small Churches

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tracking of giving, integration with Stripe, online access, low cost.

Overall: We've been using ChurchTracOnline for over 3 years now and have been continually surprised with how quickly new features are launched, the responsiveness of their support team, the overall ease of use, and the comparatively low cost for what they offer. Starting out as a new church plant, we have grown alongside them and hope to continue to do so for many years to come.

Recommendations to other buyers: Would love to see integration with Wordpress or other popular CMS platforms. It has the potential to work well for online communities.

One of the best software programs of any kind.

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use yet gives us all the info we need and then some.

Cons: There are no cons that I can see and we have been using it for about three years.

Overall: Exceptional is the one word I think of to describe ChurchTrac. It is very easy to use and anyone with simple beginner computer skills can use it. It gives us all the information we need in very clear and accurate reports. It reduced the time we spent on information gathering by more than 50%. It is amazing what this program can do at such a low cost. I would suggest the cloud version for the most updated version and the ability to pull up information wherever there is an internet connection.

Recommendations to other buyers: Review the website, talk to them and I don't think you will find a better program for the money. In fact, you may not find a better program at any cost period. As you can tell we love the program as we don't need any technical support to help get it to work.

Fantastic Software

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Te ease of learning to use it, and how efficient it is. The accounting always balances.

Cons: Would like to see the ability to customize some of the reports. As of now they have to be exported to be manipulated. Not a big deal for us, but would be a nice extra.

Overall: The software does all that it is advertised to do and more. It is very easy to learn and use.

Most of all, their customer service and support is the best you will find.

I highly recommend the CMS.

ChurchTrac Online - good value for money, not perfect but does most of what you need to do

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: We switched to this software from PowerChurch, which is old and outdated. The difference was huge. Compared to outdated software like that, this software is very easy and enjoyable to work with. However, I also tried out Breeze, which is significantly better than ChurchTrac from what I could see. Their pricing is a flat rate, however, so for a small church like ours ChurchTrac provided more value.

Pros: 1) Very easy to use 2) A good amount of functionality 3) Above all, the price is better than other online options I found 4) Mobile website works quite well - the online functionality is a big plus for any church who is not already using an online database

Cons: I have not had the best experience with their support people. Getting our database integrated into ChurchTrac was a bit of a hassle, it took us a while to do as we are a smaller church without a ton of staff resources to dedicate to this. We were constantly losing access to the database because our free trial had ended and it was time to pay for a software that we weren't even sure we would use. They did always extend our trial but it was a hassle and I felt like we were under the gun for taking so long. The biggest thing was that at one point the support person made a significant mistake in what she communicated to me, and rather than apologizing for that mistake, she told me it would cost our church a fee to re-import the database. Eventually that charge was waived, but there was never any admission of that mistake or apology at all. The software is also not very customizable for some features. In order to print tax receipts that look official and properly formatted, our accountant is having to download csv files and merge them together in Word. Similarly the calendar isn't very usable, because you can't sync it with your mobile calendar app. To use the calendar on mobile you'd have to log in to the mobile website, which is a lot of extra steps for a common task. Instead we are using google calendars so that we can sync all of our calendars together and use our mobile calendar apps, and then we are syncing those calendars one way with the church trac calendar, and then printing it from Microsoft Outlook, cause that's the only software that seems capable of printing a readable calendar. This all took a lot of time to set up. But now it is working very nicely. There should be a mobile app. I'm not usually one to use apps for something that can be done in a browser, but it would be nice to not have to constantly log in on your phone. An app could just stay logged in so that access is much quicker. I'm not sure if other database software like Breeze offers this option though.

Recommendations to other buyers: If you are a larger church (500+) I would go with Breeze. For smaller churches you will probably find that ChurchTrac is a much better value, but be prepared to spend a lot of time getting it set up if you are picky about how your tax receipts and calendars work.

Very good software

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very good message system and an outstanding customer service.

Overall: Very good software to help out with our daily operations. The message system is great and it's very easy to use.

Best Church Management Software Ever

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use, is great to keep track of attendance, visitors, outreach efforts, giving, etc. Plus, the messaging system is awesome. Also, the software grows along with the church. Pricing is modeled to be affordable regardless of church size or budget.

Cons: It's hard to think of any. I guess not having a native mobile app would be a con. It would be nice to have an app. It can be a little confusing to get the app on the device using the current method, but I figured it out, and I like having access to all features on my phone.

Overall: Our church is small (about 30 members), but growing. Churchtrac has grown along with us, and has become part of our culture. It has integrated into our daily operations regarding visitors, outreach, member attendance, giving, etc. I especially LOVE the messaging system that allows me to print letters, send emails/texts, and even call groups with a recorded message. This system has it all, function, ease of use, and great value. I love churchtrac.

Recommendations to other buyers: Keep up the good work :) Love this software. Our church relies on it for a lot of record keeping and reporting, and it is perfect for our needs.

A Ministry all on its own

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We left Fellowship One a few years ago because of cost and the extreme learning curve required to use it. When we found churchtrac we were a little skeptical at first. Churchtrac has countered that skepticism with an easy-to-use software and a price that just can't be beat. They're mission of being a ministry for other ministries is obvious from their passion to serve their customer quickly and efficiently. I have been most impressed by how quickly they respond to every question or issue. It's a blessing to find companies that have a desire to serve and walk alongside us and to put that desire above huge profits. We are grateful for the churchtrac family!

Game Changer

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would recommend ChurchTrac to any church...of any size. I have worked with Quicken, Quickbooks, Power Church, as well as ACS, and ChurchTrac is by far the most user friendly and easy to use. I now pastor a small church in Salt Lake City. When I first arrived, they were using Quicken. Quicken can be manipulated to work with a small church but is so limited in what it can do. We had somebody using Excel to keep track of attendance. The Financial Secretary created his own Excel spread sheet to keep track of giving, and the treasurer making her own to keep track of the different designated funds.

We were referred to Power Church. We tried for 2 year to make it work (went through personal tutoring from Power Church, and even hired a CPA for a day to help us) but we had no confidence in the software. We continued to use Quicken the whole time and were so afraid we couldn't teach anybody new how to use the program when we didn't know how too. This is not to say that Power Church isn't good in the right setting, but we were clearly not that right setting.

That is when I found ChurchTrac. It reminds me of that little car that is packed with all the technology of the big luxury car. It does everything. In one little program, if I wanted to, I can track attendance, giving, budget, payroll, accounting, spiritual shape of the people, birthdays, calendar events, blast out emails or texts, and so much more. I can do all this through my computer, tablet, or smart phone, and so can anybody else, depending on their permission level who has permission to do so because it is all on a secure cloud. Even church members can have access to the program from where they are to get contact info (Names, Numbers, Addresses) for other members, calendar events, update their profile, or see their giving history for the year. And the best part of this whole program...I set the whole thing up myself for the entire church with no help and have also helped other churches do the same. Their help tab within the program walks you step by step through the whole setup process with pictures and if I have ever needed anything from a personal touch, I always had my issue resolved within the hour. They have been quick and thorough. The extent of what I know about computers is "control alt delete" and "restart". I can honestly say 2 things: If I can do it, so can you, and If you get this program...you and your entire church will love it.

Great program with a doable learning curve.

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:
The program is straight forward and offers many options to personalize for your particular needs. The key is digesting one aspect of the program at a time. Once you have formed the best plan for your church, then implementation of that plan is afforded by ChurchTrac. As has been our experience, the support team is stellar is responding, explaining and addressing our concerns.

Excellent product

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently switched from a program that was costing us $3,000 more per year. With the other program, I would email support and not get an answer until the middle of the night, usually telling me to watch a video. Of course, I had watched the video already, but by the time I would get another reply, another day had passed. Since using Churchtrac, every answer has been within the hour. I am very pleased at the flexibility of the program and most importantly, I do not need a team of tech expert employees to help me figure out how the reports work. It was easy to import our data into the system and we appreciated the free trial! Couldn't be happier!

Best Church management software EVER!!

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is so easy to use that I have not had to contact customer support for help. It does everything I need and more. I have been doing contributions and accounting for my church for the last 15 years. the program that i used for so many years before just wasnt working for me anymore. Most other programs that I found were so expensive that our small congregation could not afford it. i found Churchtrac last year and started using it this year. I am in heaven! and best of all, for our small congregation, it's free! Thank you Churchtrac!!!

Cons: Nothing! It does everything I need, and it has so many great features.

Recommendations to other buyers: Just try it! from an accounting point of view, Churchtrac does it all!!

Easy and simple

Dec 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the easy customizable reports and the fact that I can leave the math and the trusty calculating up to the Churctrac professionals. And of above all, the price is right, no let's make a deal catch phrases. And by the way, if I call, I may even talk to the Prez or VP. Now that's awesome! We appreciate churchtrac's service for Kingdom building.

Excellent! My team and volunteers love it.

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great program. We use churchtrac for all of our programs. I have been in ministry for over 20 years and have used the big guys (ACS and Shelby) in the past. As a church planter/revitalizer, I love the quick customer service.
Churchtrac is much easier to use and offers way more. We use it to track people, input finances and as our accounting software. I would highly recommend churchtrac for any church.

Great Customer Service !!

Dec 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this software for a couple of years now. It has really great features. I like that it has accounting, contributions, and member profiles all in the same software. My favorite thing about this software is the customer support. They seem like family. They are always eager to help me with any issues/questions that might pop up. They are persistent in their problem solving (not that there are many issues). I would recomment.

As a first time user of this software, there were a few issues that I did not quite understand.

Nov 18, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I could not find, within the online guide, how to use the software to produce the outcome that I wanted. However, with the very able help of Lorri in Florida, she walked me through the process and was extremely helpful and professional in working with me. Most importantly, she was very patient and understood that I was trying to fix a database that had been initially produced incorrectly. I would recommend using Church Trac. More than likely, it would be able to provide the database that one may want. If it's not in the guide, a help desk associate would surely be able to assist.

The principle of the matter

Nov 09, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I recently contacted Customer Support regarding an issue that I had in the past because I was having the same issue today. Previously the young man in customer support was very helpful and understanding. However, the young lady I dealt with today was not. It took 3 email conversations in order for her to understand my problem, only to conclude that CT would have to charge us $20 to do a simple correction that Administrators do not have the option to do.

I sincerely wish that they would correct this issue so that Administrator level people can fix their own mistakes and not have to rely on CT Customer Support or pay additional monies.

Vendor Response

by ChurchTrac Software on November 09, 2015

Jessyca, we pride ourselves on providing excellent customer service, but we don't always have good news when a customer contacts us with a problem. My understanding is that you entered some contributions and assigned them to the wrong date. That's understandable, mistakes sometimes happen when entering data--but you do have the ability to re-enter the contributions on the correct date. Our developers previously re-assigned some contributions for you in a similar situation as a one-time courtesy--but please understand it requires as much time for us to fix this kind of data-entry problem as it would require for you to correct it. Also, it is difficult for us to know which contributions belong on a certain date, and which ones need to be moved to a new date. We offered to help correct this for you, but this is above and beyond the scope of a normal support request, so there is a modest fee involved. Please feel free to reach out to us again--we're happy to help if we can.

One of the easiest church programs I have used

Oct 15, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I worked with another programs for 10 years and hated it, tried Church Trac and could not believe how easy it was to move around in the program. Had a couple of problems, called customer service and they had those problems fixed in a very short time. The price for this program is very reasonable compared to others.

Wonderful and helpful customer service representatives

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy the software it is very user friendly and easy to teach others to utilize the information. The only con is the payroll once it is setup is not easily changed but the tech people are very efficient and fast with changes.

Fantastic product & service

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using ChurchTrac for over 9 nine years. It is a very user friendly program and I like that I can tailor a report to the specific needs of the Pastor/Youth Pastor/Sunday School teacher, etc... I started using the accounting feature this year and was pleasantly surprised what an easy transition it was. I have always received quick and great customer service. Thank you!

Love ChurchTrac! Perfect tool for keeling up with your statistics!

Oct 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Perfect for getting information on your congregation. Using ChurchTrac is an easy way to keep attendance records. Tracking attendance makes it especially easy follow up with those you know were absent. I would highly recommend this product to any one looking to keep a strong and thorough church attendance database.

Cons: There is nothing that I do not like about ChurchTrac. It's a great resource.

Recommendations to other buyers: Choose ChurchTrac. It's the best product of its kind.

Great software and even better customer service

Sep 23, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just got off the phone with the Customer Service. I placed a request online and they contacted me in less than 15 min. This is my third time placing a request with them. Each time they have been fast and helpful.
This product will revolutionize how you handle members of your church. I am a leader in a small church and I believe that dollar for dollar this is the best software out there. Don't waste your time and budget looking for what this product already offers.

Excellent company!

Sep 23, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a truly awesome experience! This database does almost everything I could want it to. The few things it doesn't do, the wonderful support techs have been able to tweak for me. When I can't figure something out I send a help request and have an answer almost immediately. It's easy to use, clean in appearance and very versatile. It's cut at least an hour off my usual Monday database work, and has proven itself very efficient. Thanks for making such a great program!

Their Big Update Ruined it

Sep 22, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: It started out great, with a lot of features for not much money (we are a small church).
They just did a major upgrade to both features and look-and-feel, and it is now much worse: less usability and some features were removed. Their tech support replied to my concerns with the statement that they had many testers and this is what they wanted... Not what you want to say to a customer. They give you very few reports, with NO ability to download data and run your own. They removed an Inflow/Outflow Summary report, which is what you need when submitting grant requests. I was in IT for 30 years, wrote my own church management system in Access (ChurchTrac is also in Access), but I got theirs because it was web-based (which I do like). I am now looking for a new package...

Vendor Response

by ChurchTrac Software on September 23, 2015

Mr Saul, I'm sad to see you're unhappy enough with us that you felt the need to write this review. As we explained to you, many hours went into our recent updates; no changes were made lightly. All the feedback we have received has been very positive, with this one exception. At one time you used our older desktop product, which was Access-based. It did contain an Inflow/Outflow report. However, for the last year you have been using ChurchTrac Online, our web-based product (which is NOT Access-based). CTO has never had this report. Our recent updates actually added several new reports. These updates have also increased mobile compatibility and added dozens of new features. Also, almost every report can be exported to CSV format. I know you're in a small church (we love small churches, by the way) but it's just not practical for a church with more than 50 people to scroll through a list of names when adding a contribution, like you want to do.

The best Church tracking webiste I have used

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used tons of different data base systems, both online and off. This one is by the far the best one I have used. The customer support is top and the people truly care that you are able to do ministry to the best of your ability. I love the ease of use, and the quickness of many features including check in and attendance.

Cons: I have to say that the look of things like check in could be better. We are a church that may be small but like things to look excellent. The interface for the check in looks pretty old school, first website built look. I wish that it had a bit more customization as well.

Recommendations to other buyers: Look for customer service ratings. Many of those big names out there do not offer the help and support that church trac does without paying big money for it. Also look for ease of use, you want your database system to work for you, not you for it.

We love Church Trac Online! BEST VALUE AROUND

Sep 22, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love this product. We use it for everything from kid check in on weekends to accounting and budget management. It is an incredible value...no where else do you get so much for so little. The customer service is incredible on top of all that too.

Cons: nothing, I love everything about it the online version of this software.

Recommendations to other buyers: Go Online. It is the Best route to keep your entire team on the same page.

Fantastic Customer Service!!!

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used many different church software companies. From Shelby to Fellowship one and even Church Community Builder. This one may not have as many fancy features but this one by far makes up for it with their customer care. I needed help on a couple of things and they were right there to help, even called me to make sure it was working! I also requested a feature be added and they got right on it!! This is a must have for ministry!!!

ChurchTrac Review

Jan 04, 2014
2/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: I've used ChurchTrac for four years. It is very user friendly and has a ton of features. The one thing I didn't like is the frequent updates. When Microsoft updated Access, Churchtrac followed suit. However, I can't import my ChurchTrac 7 data into ChurchTrac 10 because they are incompatible formats.

Vendor Response

by ChurchTrac Software on September 10, 2014

Hi Gordon, We can surely help you out with getting your ChurchTrac 7 file into the latest version ChurchTrac 9. It may be because you are trying to leap frog over version 8, but please feel free to email us so we can get this done for you. Our email is support@churchtrac.com.