Who Uses This Software?

Churches looking for a powerful, yet cost-effective solution for member administration and church management. We offer the features that every church needs at a price any ministry can afford.


Average Ratings

164 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • ChurchTrac Software
  • www.churchtrac.com
  • Founded 2004
  • United States

About ChurchTrac

Our passion is equipping churches to do better ministry. ChurchTrac is a powerful tool that enables you to keep up with your membership, improve communication, and organize your team and ministry. We've included everything you need, including contribution tracking, online giving, child check-in, attendance tracking, budgeting and accounting, congregation access, and much more. Perhaps our most impressive feature is our price. Create a free account and discover why thousands of churches trust us.


ChurchTrac Features

  • Attendance Tracking
  • Built-In Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Outreach
  • Member Portal
  • Multi-Site Management
  • Online Calendar
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management
  • Worship Planning

ChurchTrac Reviews Recently Reviewed!


Great church management software.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that you can integrate attendance, event and volunteer coordination, giving, and accounting all on a single platform. We just started using the congregational access feature and love it!

Cons: While overall Churchtrac is easy to use, there are some features that we have found to be a little difficult to navigate, but that is in part because we haven't spent much time using those features.

Excellent price, supportive staff perfect for a growing church.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is user friendly. It works well on mobile devices. The prices are affordable.
No set up fees

Cons: I haven't found any problems thus far. Our church just started using it. Just getting to our 30 days

Convenient, easy to use software for churches at a low cost.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChurchTrac is a bargain for the features you get. The accounting part of the software is simpler and more intuitive to use than traditional accounting software. It's easy to find the information you need about people and families. We use the check-in label printing feature and were able to implement for a lesser price of the equipment using thermal labels that are fractions of a penny a piece (as opposed to other check-in options that required much more expensive setup). New features are added regularly and support is quick to respond to problems via email.

Cons: The interface/design of the software isn't as slick or shiny as other options, but this may be preferable for some users. There's not a phone number to call for support (not a problem for us, but could be an issue for some).

Great value and easy to setup and easy to ise

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very good value. Started with free church track software and then converted to Church track online. Conversion was easy and now enjoying the online version even more.

Cons: I really haven't encountered anything. We just use it to record the giving by the congregation and it works great for our small church.

The support staff is very helpful and software very easy to use!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very affordable for the quality of the software. It's a small fraction of the cost of the previous software used.

Cons: The budget reports could be more detailed and easier to read. The budget vs actual is a bit confusing. Our finance committee would like to see reports of funds and categories with current totals.

LOVE

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customer support and new features that they are constantly trying to add. They are always thinking a head and trying to make it the best product!

Cons: a little old school looking, but its worth it when it comes to function! Would love to see the look of it come a little further to appeal to our Millennial staff.

Overall: organization and communication! Love it!

I was able to figure out problems on my own.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've had some that are on our finance committee that are afraid of computers that have been able to been able to use the program.

Cons: Don't like not being able to talk to a live person when I really don't understand. I had a problem in how much money to send and I wasn't sure if I needed to mail or use a credit card. We don't have a credit card so I didn't know what to do.

Overall: It was much cheaper than the last management system that we had. We are also able to use it on more than one computer. Being the Administrative Assistant, I am able to use it on my computer at home and I can also use it on my mac that a lot of programs don't work on.

This product is well worth the value. After reviewing several products this one stood out.

Apr 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: While we do not use the Payroll option, OnLine Giving, or OnLine Congregation access; the software has been found to be user friendly, intuitive, and easy to reconcile finances to the bank. The giving and accounting areas of this product are easy to use and manage. The "help" tools have come in handy as we learned how to structure and get the software up and running. While we don't currently use some of the features (member access to their own accounts) we are considering this feature. The features that we are using are easily understood and easy to implement. Member Attendance in groups provides the ability to track attendance by classroom and focus on those who are not attending regularly. The support group at ChurchTrac has been awesome. Each time I have a question or problem (usually my lack of understanding) the support team has been very timely in directing me. For the money this product replaced two software products (one that was cumbersome and one that was necessary to keep financial records). ChurchTrac seems to continually be trying to improve and expand its product offerings

Cons: Mobile version is a little awkward to get around but does work. More reporting options would be nice. Currently the Custom design reports do not permit anything very sophisticated. The option to design more complex reports on your own would be a major improvement. As it is the software limits you to the canned reports and making sure that the custom reports extract very basic information. This is understandable in that a novice user may not know how to design reports and the report integrity may get lost in customer designed reports

Overall: This product saved the church family money. It is easier to use than the prior software.

good

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: in general it is fairly user friendly, I like that you can archive and retrieve names. I like the different levels of user abilities.

Cons: more of a selection of people names range example: 200 to 350, etc. The account reports could better. Can not print out persons info page. dont' like age ranges.

Overall: tracing

We began using this software in 2012 and have loved it from day one.

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like that the software can be used by multiple users and is accessible to many different levels of technilogical adeptness. We have enjoyed that the latest version is online, allowing us to access note and information on the fly.

Cons: I am personally not a fan of the clip art used online. It feels dated and not as professional. However that is aesthetics, not functionality.

Very easy to navigate and excellent support!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are small to mid-sized church and this software does what we need it to do and is a great value for what we pay. If we have a question their customer support responds to us in minutes and solves our problem.

Cons: We honestly haven't used all of the features (i.e. kiosk check-in, pledge campaign, etc.) but at this point don't have any complaints.

Easy to use software. We use it to check-in our children on Sunday mornings and Wednesday nights.

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly. Does a variety of functions for our check-in for children, as well as print name tags.

Cons: Wish there was a dedicated app for it, which I think would make for an easier experience even though it works fine on a smart phone.

I've used Churchtrac for 10 years and it is a wonderful product.

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. The layout is user friendly and intuitive. It is cost effective for small and large churches.

Cons: I get confused in the accounting portion, but I'm not a numbers person. Our budget team have no problems and find it both helpful and powerful.

Very good. I would recommend to anyone.

Apr 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. Customer service is great. Keeping track of attendance of Sunday School and being able to print out regular guests on the weekly marking sheets is great.

Cons: Creating a report can be challenging.

We just implemented this software and it's easy functioning and tech support is awesome.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Also it's ability to be used on many platforms. The software is able to send tasks amongst our staff and that is incredible. I love the ability to just type in a name and all their info is right at my fingertips.

Cons: I don't really see or have found much that I don't like with this software. I guess the only thing I don't like is the COO.

Awesome Experience

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user-friendly, step by step instructions, technical support, the price is absolutely amazing for the service that's being offered

Cons: I love this software. I do not have complaints, I don't see where anything needs to be changed. This is a great tool for any church to use and grow with.

Not being computer no how this is te best and easiest system i could use

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support a real person, Just what else can I say this was the best thing for me.

Cons: Not one thing. Would have liked to use the email but for my use OK
This is the things i do not like about computer's

Switched to Church Trac Online a couple of weeks ago.

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you have a concern your only a few keystrokes away from getting assistance and an answer to your inquiry. I first signed on to the Online version on a Saturday. The support staff wasn't working during the weekend. However, I received an email from one of the founders and developers of the program and received an email from support that my data had been received from my computer version and would be switched to their online program, she was able to help me reconcile my computer register to the on line register. She has assisted me for the past 2 weeks in adapting to the online program.

Cons: The computer version offers a full page format when you were entering giving donations or when in the Accounting section viewing the checkbook register. I've used the free computer program since 2013.

Overall: continuity with the past computer program. Wouldn't have to start over with a new church based or mission program.

Best software for entities with frequent turnover in users and administrators. Short learning time.

Mar 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Very forgiving of mistakes. Training of new users is very easy and all functions are straight forward and logical.

Cons: A bit weak on accounting features and integration of income/outgo to balance sheet. Still developing some features.

Overall: Ability to manage all aspects of church administration and life with access to our information from anywhere and controlled access for members.

Wonderful! Amazing customer service.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the major pros for me is that you can do so much for the cost. Secondly is the user-friendly help guides.

Cons: At this time no cons. But I would offer a suggestion, maybe changing the report screen to have more of a selection to search by individual name etc...

Churctrac is the best Church Management System

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service and support is the best. Not only does she know the system, but is very good at teaching you have to use it. Churchtraconline is very easy to learn and use

Cons: I would like to be able to download a few of the reports, which are not currently downloadable. This is not a big deal, but would be helpful doing some analysis sometime.

Overall: It has simplified and streamlined our office, and saved many man-hours.

ChurchTrac is easy to use and has great customer support.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ChurchTrac helps me organize data in an easy to use format. I can quickly add church member information to the directory, make a list of birthdays, create mailing labels. I like the fact that if I have a question I can easily reach out to the team at ChurchTrac and they will walk me through until the problem is resolved.

Cons: The team at ChurchTrac is open to suggestions, if I see a need in the program I can reach out to ChurchTrac and they will listen to me.

We have used ChurchTrac for four years and continue to explore its functionality. We love it!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is "full service and one stop shopping", meeting the many needs of a congregation. The users guide is very helpful and I like that new features are continually being added. Whenever I have needed questions answered, they have been answered quickly and professionally. I doubt that there is another productive that is as comprehensive and priced so that all size congregations can afford the features that meet their needs.

Cons: I don't dislike anything, although there are features that we do not use. Some treasurers might want greater functionality, but it is fine for me.

Great support. Easy to set up. Easy to use.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is easy to use once you get used to it. Cost in comparision to what we were using is great.
Support is always there.

Cons: GST for Australian conditions would be great if added.
There is nothing at this stage that I do not like.

Overall: Combined 2 other programs into this and Worshiptrac and saved a lot of money.

pleasant and understandable - human patient help

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Each section of the Church Trac system to be used has a Help feature available to the user which is very beneficial and helpful getting started and usage along the way

Cons: I am a senior user and nervous about the reading for the help feature and then going to the module to implement what you have read. It is a lot for me, however very helpful.

Full featured program that gives you almost anything you need for your church

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is outstanding. They always respond within hours -- either by email or by phone. They also update frequently and listen to your suggestions.

Cons: Would be nice to have mobile app that members can use. Some minor changes could be made to the giving screen.

packed full of more value for the price than I expected

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: complete coverage for all of the financial concerns we have raised in our current method over the years

Cons: Although response times have been both prompt and extremely pleasant, I think it would enhance the user's confidence to be able to have live discussion. Perhap a link could be added to the software package which would enable live/real time discussion or responses.

Overall: raised our awareness, and increased our accuracy

Support has been excellent.

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Managing people & groups is extremely user friendly. I have not tried accounting. Technical support as well as general support is outstanding.

Cons: I am uncertain about the accounting aspect, but have not tried to transfer information as of yet. We currently use an old version of PeopleSuite.

I am very pleased with our ChurchTrac software. It is very user friendly!

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to work in and very similar to working in Word. The help feature has been a blessing when learning to maneuver in the system. Their technical support is so kind, when working with those of us who are a little less tech savvy than most.

Cons: We just started with Church Trac so I haven't delved deeply into the program enough to have found any dislikes.

The system is nice. I like the flexibility of it being internet base.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty easy to use. Customer service is very good. I like that the software is internet base. I love the attendance area. I like the system alot.

Cons: Can't make changes to payroll system very easy. Also can't do depreciation of assets. I had to create a workaround to depreciate assets. Had to do a workable to decrease the mortgage principle.

Very easy to set up and very user friendly. Tutorials are easy to follow.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is excellent. I receive rapid responses to questions, no matter how many I send. Very user friendly.

Cons: I thought my con would be not having the ability to reach someone by phone, but they proved me wrong.

Easy to set up with a spreadsheet. Customer Service very responsive when there have been questions.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Not a lot of features that we'll never use like some of the more expensive software. Intuitive and easily customizable.

Cons: The on line help feature could be a little more robust, but Customer Service has been very helpful when we have had questions.

I only use the software for Contributions, but it is well worth it.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can send out my Giving Receipts the first Sunday of the new year. It is set up where I can send the report with the exact information I want, in the way that I want.

Cons: Had a little trouble entering businesses, but believe this has been fixed now. I had to enter a business as Church, Freedom, which was a little weird, but I did make it work and that is what counts.

Overall: I just use Contributions, it does the contributions and the yearly report exactly the way I want them done. So, thank you.

An amazing value that can handle a church's needs.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were paying for someone to track giving and issue receipts--and always had to correct what they did. Now one person in 3 minutes (we're small) enters the giving and our first yearly statements were more accurate than the accountant's (and cost a tiny fraction of his services). For our annual pittance, we are not beginning to utilize the capability available to us--and if we were to need even more, there are more and more functions for a small increase. I like the modularity!

Cons: I can't think of anything that I don't like. I love telling people how much the software does and how little we pay. What a help to our ministry!

I love the customer service! They are friendly and go out of their way to help!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use. It's not difficult to figure out and in the cases where it is difficult, your questions are answered within 24 hrs.

Cons: I don't like that there is not a number to call but on the upside if they can not figure out how to solve the problem they will call you.

I like the program and the ease of record keeping. Reports are done with quickly and accurately.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of recording and the great support from the staff. Whenever I have a question about this program I get a fast response and resolution. I have recommended this program to other churches and will continue to do so.

Overall: I am able to give information whenever requested. I don't think that anyone could go wrong using this program especially with the support team.

Capterra-loader

Great Product... will grow with your church - Used at a previous church and just got for new church

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit.
We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes.
We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings.
Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

Cons: A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something.
I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

Functional and easy to use

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price for the quality software is unbeatable! Great! Great customer service for new users. I appreciate it very much.

It has been easy to use however I am still learning some of the functions

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and the communication from the support team has been awesome. I am still learning all of the aspects of the software. What I have done so far makes me feel like it is exactly what we are needing.

I pastor a small church but ChurchTrac really helps us a lot

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy for us to track our giving doing our reports etc. it's great helps us to track what we need to and as we grow we add and use more of there features.

Overall: It simplifies my bookkeeping. Sometimes for myself not being all that computer savvy I run into problems trying to change some settings but Customer service always bails me out

My experience so far has been very satisfied.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Mainly I use the contribution feature of the software and find it very easy to correct errors. Since I haven't used the other features yet, I can not speak for that, but if it is like the contribution section it probably will be very simple to use.

I love how easy it is to get started and how uncomplicated it is to use.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use, how simple it is to enter the attendance record and print reports. How the administrator can limit who gets in to which section to eliminate unneeded users.

Cons: How small the font is when you print out the attendance sheets. Only way to increase it so older adults can read it is on the copier.

We like all the features. We like the value. Still learning how it all works.

Mar 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The fact that all information is contained in one program, unlike what we have been doing. It has been fairly easy to learn and customer support has been quick and helpful.

Cons: My custom reports don't have a title. That would be helpful. A little confused on 'active/inactive' since we used those titles in our former member's list. They aren't related to the membership status but I think we figured how to use it.

Overall: All information in one place and only updating in one program instead of in all the separate lists I had before.

Our church has had an excellent experience with ChurchTrac software. It more than meets our needs.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of user and the ability of multiple church personnel to be in the software regardless of licenses or locations. Great customer service!

Cons: Would like to be able to create or configure our own reports without exporting to Excel. Otherwise, everything we need the software can do.

Overall: Cost savings. The ability to combine multiple software requirements into one package.

ChurchTrac Online has been a smart switch for our church!

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very simple to implement. All of our ministry leaders have been able to start using it with little to no instruction. It's also a great deal financially and has lowered our yearly technology expenses considerably. We love the way it encourages communication between ministries and keeps everything organized in one place.

Cons: So far the only downside has been not being able to call in for support.The only way to communicate with them is by email or a support ticket. I didn't mark it off in the score because what they do offer in support is quick and gets the job done well.

Overall: It's simple, very useful, and affordable even for our small church. We are looking forward to finding new ways to implement this software in our ministries.

Thus far it has been great.

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and access to reports. the various type of reports available such as Sunday school or group attendance sheets. The ability to edit or remove any of the data entered. Reports that separate entered data for each category, and giving the total for all categories. The various financial reports available and separated by date, type, or names of families or individuals.

Cons: The inability to change the font size of any selected area. However, this can be overcome by simply coping the printed report on the copier and increasing the % or size of the report. You are able to utilize one report for the entire month, saving paper and time. The basic size of the font appears to be based upon the number of personnel in the data base that could appear on the report. The pluses far out weight any negatives.

Overall: The ability to use or access from different computers speeds up the time to complete admin duties within the same office areas.

Switching from the desktop version to the online version of ChurhcTrac has been fantastic!

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love the online giving platform and messaging tools the most. ChurchTrac communicates easily with MailChimp and allows us to stay up to date on our current membership. The online giving platform has been a great tool that is easy for us and our congregation to use.

I am new to ChurchTrac but I can say I am so very pleased with the software and the ease of use!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, customizable, easy to use and very economical (which really helps our church). I also appreciate the fact that ChurchTrac offered a discount for a yearly subscription.

Cons: No call in functions, however, I have used the customer service ticket and received a response in a matter of minutes!

Overall: I have just started using this software but it has helped me keep track of our church calendar, various giving (customizable to our different ministries) and a directory of our members. I love the fact that the software can be used at the church, home, or anywhere! Very convenient.

We couldn't be more pleased than we are with ChurchTrac. Easy to use. Best customer service EVER.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use for even our newest administrator. Customer service gets answers back quickly. Cost effective - inexpensive, but very high quality. Our people love the Congregation Access feature. Being able to quickly and efficiently record attendance and giving is a godsend!

Cons: I wish the photos were larger on the reports; in fact, I wish it were easier to build reports tailored to our specific needs. The existing ones are fine but creating new ones is difficult for those of us without computer backgrounds.

Overall: A reliable record of everything from attendance to giving, to membership, to budget - it does all we need! It is easy to use and VERY well supported with knowledgeable staff members.

Capterra-loader

The support for this product is very responsive and wonderful.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reports save a lot of time when preparing for budget and council meetings. It has a nice import feature that allows importing of credit card statements. I also has a nice memorized transaction feature, which pre-fills budget categories and payee information in the register.

Cons: It's not a deal killer, but when edit checkbook entries, the list resets to the end, which means you have scroll back up to the area where you were working.

Overall: Time saving, church finance organization/standardization, tracking of member giving for end of year statements.

Easily switched from ChurchTrac9 to ChurchTrac Online. All info transferred easily.

Mar 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost! We are a small church with limited funds. This fits our budget perfectly and does all that we need it to do!

Cons: I usually use a tablet to enter items. Sometimes when I bring up a name in giving by typing in the first couple of letters, then tap on the name in the drop box, the name does not show up. It slows me down a lot.

Overall: Ease of transferring old records to be program.
Low cost.

I am not into computer stuff my church council asked me to begin keeping our financial records

Mar 02, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like that they called me back when I sent in issues that I could not get a handle on. I know how to set up accounts, track income and expenditures, but getting to software to create foremats that I could work with too help from their side.

Cons: I as still learning, and still need to know how to delete with out wiping out input. Wanted the cut and paste--did not work, but was informed that drag and drop did. Deleteing is still out there for another teaching session.

My experience has been great. This is the easiest system I have worked with.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of navigation and setting up. The fact that I can access the system anywhere is great. I love the payroll module.

Cons: I would like to see more custom reports. The only module that is a little confusing is the Kiosk module.

Overall: We are able to access from anywhere.

Very positive. Support is magnificent and precise. Functionality is more than we need.

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love being able to upload Quickbooks from the bank. Before I would manually input all data. This product was the least expensive even though it provides so much functionality.

OMG!!! What a great program it really works and is easy to use

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly, I love the reports that I can generate. It keeps track of the membership and I can send correspondence to one or everyone in the data base

Cons: No shortcut for my desktop - I wish there was a link I could add to place in my favorites or on the desktop

Overall: Being able to track for the Pastor our finances and what each individual is contributing

ChurchTrac has been a true blessing to our church - HIGHLY RECOMMEND

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software/database interface has made running a church so much easier. Everyone can do their part and have it all be collected and shared appropriately from one place. It is intuitive, inexpensive and easy to navigate, not to mention the Customer Support has been spot on.

Very easy product to use after you become familiar with it

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the fact you can delete an entry without having to post debits and credits. Its' a simple software that covers lots of ground.

Cons: Just because I am used to having so many different specific reports, I would probably change up the budget reports.
Still new to the program so at this point I am not sure what else I would change.

Used for a year for 125 member church. Easy to use, help file is very useful, email support great.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is well structured for use by a church. Has very fast response. Fairly intuitive to use. Is inexpensive.

Cons: Reports capabilities are good, but not great. The canned reports ARE very useful, but ability to produce custom reports is limited.

Overall: It helped our church get organized. Provided more robust backup. Allowed multiple people to access the data from anywhere.

I have been using ChurchTrac for 7 years. I love that it is user friendly.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the different kinds of reports you can create and our church members and board of directors appreciates all the different reports we can generate.

Cons: I found it difficult to separate married couples if you enter them as a family. Other than that, no Cons.

Overall: The ease of learning the software and generating reports, i.e. Contribution Statements for church members, generating reports for the Church Board.

I have used Churchtrac for years. GREAT!!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of understanding. It's like it was developed just for me. It's dependable. I am not that computer minded but I can get through the fields and get done what I need done in no time & get reports run for meetings. Its great!! The end of year contributions help that the program does for me is a lifesaver for me. It makes it worthwhile what my church pays for it. I do the monthly birthdate list, it is a great help.

Overall: I can keep up with my members contributions, names, ages, address, phone #'s, birthdates, & end of the year contributions & make reports on each category.
I am a retired county Tax office Real Estate worker of 30 years.

I've used ChurchTrac for several years. I love it's flexiblity and ease of use.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChurchTrac's design is well thought out. It covers most of our needs, is reliable and very easy to use. It's a database that offer's standard and customized reports which is important to our church. Their support team is first rate. They are very customer focused. Their team has been there for me from start up to today. ChruchTrac offers great value for it's cost.

Cons: I think most databases have some limitations. You can't have everything. My issues are small and there are work aroundsfor them.

Overall: Easy data entry, data manipulation, and report generation

Powerful. Easy. Intuitive. Supportive for the small church.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The connection of the giving, accounting, people, activities all woven together make it perform like a full featured software. Easy to teach others to work with us. Priced by people needing to track.

Cons: Suggest a rework of the normalization field for the base database. You cannot enter more than one person with the same name. This conflicts regularly as we reach many people and come against that limitation too often.

Overall: The ability to grow the church plant and keep track of all the people we reach is phenomenal. The pricing helps us get the job done.

I have been using this for exactly 2 weeks. The learning curve was nearly negligible.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate between screens. Completely user friendly. A great report selection that covers all generally accepted accounting practices. Bonus - a terrific support staff that gets back to you quickly with answers/solutions.

I have been very impressed with the functionality and ease of use of ChurchTrac.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to learn, intuitive, and very affordable. The functionality is on par with other management softwares costing much more. The staff has always been very prompt in providing help when needed.

Great for small churches

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our church uses several programs but we've found ChurchTrac to be the one we use most. It's easy to use and very fair pricing.

Cons: Sometimes there are app issues on my phone. It may be an issue with my mobile device but does require the occasional restart

Overall: So easy to plan everything for my church!

Customer Support was always quick to respond.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I mostly use it for tracking attendance and people. It does a good job of this. I also use the "notes" system to track correspondence with members.

Cons: Custom Reports are a bit awkward. Also, in the online version, I have not been able to track an individual's attendance percentage as was possible in the software version. Awaiting a response from Support.

Overall: Better tracking of people who are missing, so they don't fall through the cracks and get missed.

ChurchTrac is a user friendly, efficient program to use for any size church. We LOVE it!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service people quickly respond with detailed instructions, but from the people and group profiles to logging in the weekly giving, accounting or simply printing the end of year giving statements...learning curve to access or input data was fabulous!

Overall: Out of any program we researched before trying this had exactly what we were looking for and needed to keep and maintain records.

Great Asset for our small church.

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have served as Church Secretary for about 8 years, but this is my first year as Secretary/Treasurer. I am not usually an accounting person, so I was very anxious re: getting it right. I did some research as I was not comfortable using our previous system through Quickbooks. I have found this program to be invaluable and very intuitive. We use the entire system. Just finished Annual Reports and Contribution Statements with good success. I have just begun to use the Voice Message system and it has been so helpful. Questions are easy to either find a ready answer or the Support Ticket system is generally answered in a couple hours. I have not utilized the method through Twitter. There are still many features I have not yet taken advantage of, but I likely will as I become more accustomed to the system.

Cons: Inability to easily format reports and/or add clarifying information. I do use a PDF Editor with some success. I would like to be able to use my own spacing/fonts as reports are fairly plain. I wish there was a feature where more of the "Secretary" function was included. It would be wonderful to be able to do both positions on this software-ie the ability to create/edit 'Word' documents.

Overall: The ability to successfully adapt to the function of Church Treasurer with no accounting experience.

We have used ChurchTrac Online for a year to record church offerings and generate reports

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The web app is very easy to use. Everyone likes it, even people who aren't comfortable with new software. Reports generate very quickly. Prompt technical support. Excellent value for the money. Highly recommended.

Cons: A couple of minor glitches in the user interface: 1) sometimes a pulldown menu selection doesn't "take" and you have to select again; 2) occasionally the software hangs while waiting for response from the server, so you have to re-enter a donation.

Overall: Easy tracking and reports for a low price

Easy to use software that allows us to manage the resources entrusted to us as a Church.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: imple to use and everything we needed to accurately track expenses, giving, and payroll as well as budget and financial statements. The customer service and support is unsurpassed. Not only that but when you do reach out they treat you with respect every step of the way without making you feel inferior due to your lack of knowledge or understanding in accounting or technology. Volunteers have really enjoyed using the program which makes life easy all the way around and it is by far less expensive than a lot of the other "names" out there... you will not regret utilizing this software/program for your church or nonprofit's needs.

Cons: There is no application for mobile use; however, the site adjusts perfectly to every device I have logged in from. The text to give function works once your member goes to the member site on your website and gets it set up. It would be better if any person could text to a specific # to Text N Give but overall it is still amazing that you get all of this functionality for the cost and top notch support!

Overall: 360 accounting, member management, communication & growth tracking per member/guest, giving management, fund management, streamline budgeting and financial reports, member text to give, recurring giving, I can go on and on we are very pleased with this software and the company they stand behind their product and offer amazing support even if you make mistakes they are there to help you correct them. I tell all of my ministry friends about Chruchtrac. We are relatively a small church with a limited staff but having ChurchTrac in our corner empowers us to function wiser and be more effective.

Just got started using this program and are happy with it.

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They have good help to get you up and running and so far it has been easy to use. For a small church with volunteer help it is a good selection.

I only used this program for two weeks now and had many questions. Customer Support was excellent!!!

Dec 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I only used this program for two weeks now and had many questions. So far I like the interaction with some screens and look forward to learning more in time.

Well satisfied with the program

Dec 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Economical accounting program for a small church. Also using the membership page that has ability to create fields. Easy to add users. Support is good - questions answered promptly with a support ticket. You can also use the Tweeter thing if you're into it.

Cons: Preferred the previous to online version of accounting reports, especially a month by month report. Also, the previous version you worked off-line and then uploaded to server. Entering data was fast. With the online version, when you make an entry, it immediately uploads which takes a couple of seconds before you can get to the next item. In other words sluggish. Maybe there's a way to overcome this, but since we don't have a lot of entries each month (accounting) I haven't pursued. The trial version should help you decide if this is program for you.

Finally, a program all in one place to keep members and accounting info.

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can keep track of members and their contact info, and if I want, I can keep track of baptisms, marriages, confirmation all in the contact info. I love the ease of keeping track of actual giving, while at the same time keeping track of next year's pledges. The accounting part of the program is a little extra, but well worth it. The help pages are incredibly helpful, but when I don't understand their explanation, I can fill out a "support ticket" which is an email to their support team. I get my answer the same day-usually in a couple hours. And this program makes sense to me - a non-accountant. Quickbooks is too complicated for my right brain.

Cons: Right now I'm struggling with setting up payroll. I just haven't had the time to get a hold of support yet.

Overall: It's organized in a way that seems intuitive. It's specifically for churches - not for-profit companies. It keeps track of information that I keep track of like giving, pledges, members, bills paid, account balances, special funds, categories for accounting purposes - and sub-categories, etc. It's easy to correct most mistakes I make without throwing the whole program into a tizzy. AND, the price is reasonable. It's fairly priced based on the number of members the church has.

Great product for churches at a very affordable price.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows us to do just what we want to do in tracking our membership. We are able to create custom fields as we need them, and don't have to try to fit into a pre conceived mold.

Overall: Ease of use. The ability to quickly enter just the information that our smaller church need, and being able to create custom fields for what we need.

I'm a new user and I found the ticket system to be extremely helpful.

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Intuitive. I am teaching myself. Though I would prefer a paper manual rather than a help button for each screen, I now know I can make a ticket to help me organize my thoughts or what I am trying to do.

Cons: Still unsure about how to do some things and wish that we could select a person and tell in 1 shot what classes they took via a report. I do also wish there was a best practice aid, so that I could explain what we'd like to do and then get some ideas on how to go about doing it.

Overall: a new way to track things for our church rather than many spreadsheets

Being new to ChurchTrac It has been pretty easy to figure out. I love the ease of using the software

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and the support is great. I also like that there is YouTube videos on how to use the software! We used Quick Books but ChurchTrac is much easier to use for accounting purposes. Keep track of people is much easier than Roll Call. Data Entry is easy and it even has a payroll set up. You can do budgets and other things too. This software is great for any size church and anyone can use it. Great tutorials too.

Cons: I haven't really found anything I didn't like. Sometimes the reports are hard for me to understand like which ones to use for meetings and such but that's because I am an administrative assistant and not usually the treasurer!

So far it has been a great experience. I have been using it for about a month.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are a small congregation, less than 80 members. We were looking for a software that we could used to keep track of members, their information, accounting and tracking our income, but the price of most software was out of our reach. Churchtrac was affordable and we went with it. Thanks for making a software affordable for small churches.

Cons: I guess what I have found so far, is the congregation access page, that members are unable to update their profile pic to what they wish.

Our bishop suggested ChurchTrac for us as a new parish in the diocese.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Grace Anglican Church in Edgeworth is a new church in the diocese. We have had to start at the beginning with our financial accounting and tracking our congregation. ChurchTrac has been very easy to use and has really helped us get organized. Having different levels of access make it helpful for pastor, treasurer, staff and volunteers. When our new priest came in September, he found the people page with photos very helpful. We are still in the process of learning all that the program can do. When we have needed help, the response from ChurchTrac team has been very good with a quick, understandable reply. Another big plus is the access online which makes the data available by entering the username and password on any computer. Overall our experience with ChurchTrac has been very positive. I have already recommended it to another church in the area.

Cons: The inability to customize the accounting reports is frustrating. The data can be downloaded into a spreadsheet, but that requires much more work to make presentable. It would be helpful to be able to change column width and headings for some of these reports within the program.

Excellent Value, Featured Packed Programme

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Great value for money along with excellent friendly support. Churchtrac listen to their customers and are willing to add features to benefit it's users.

It is obvious that you are dealing with a Ministry rather than a business. I rate Churchtrac and it's staff very highly.

Overall: I have no negative comments to make about the problem. Even when using the free trial stand alone free version, they made changes to improve the programme for use in the United Kingdom

Good program for our small church

Oct 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Not to difficult to use but the learning curve was short. I really liked the desk top version much better.

Cons: Dont like on line programs. Having to save everything on your computer before you can view reports.

Overall: I like being able to transfer our data base to the new version.

Fantastic!!!

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome customer support. Every question I have asked they give a prompt answer that solves my problem

Overall: I have wanted an updated membership ever since I started over 2 years ago. For the first time we are well on our way.

The tech support is excellent and very responsive.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like it's ease of use. It is easy to set up accounts and categories of expenses. In addition, the donor function is very easy to set up and use too.

Cons: I would like to see a feature added where corrections could be made from the reports it generates. If errors could be corrected from the reports, the time to correct errors would
be shortened.

Overall: The tech support is most responsive and patient. The software is very user friendly and efficient in most areas. The download function from your bank account to churchtrac is quite seamless and very efficient.

Trustee and Membership Secretary

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EPWORTH United Methodist Church is a small congregation with a big heart. Our mission is to proclaim the Gospel of Jesus Christ in the world as commissioned by our Lord. As God's stewards, we are called to: Promote spiritual growth, strengthen families, nurture and love God, the church, self, and others. Thanks to ChurchTrac's ease of use, church-specific integrated environment, and their sincere and timely customer support, Epworth has been able to enhance the vitality of our congregation and increase their financial awareness.

Cons: The United Methodist Church (UMC) has a series of membership and financial reporting requirements. We would like to see more pre-defined "Quarterly/Annual Reports" focused reports and data-points that are in synchronization with UMC reporting.

Overall: Thanks to ChurchTrac's ease of use, church-specific integrated environment, and their sincere and timely customer support, Epworth has been able to enhance the vitality of our congregation and increase their financial awareness.

Concise, accurate, adaptable to the church... simply beautiful!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization of files, for example, adding fields and label them any way you want. This is one way to bring flexibility to the church and its documentation culture.

Cons: I believe that it should be more open to have more tools that churches can use to serve the different ministries in the congregation.

Overall: I have seen how this product can help us do what is required while managing the congregation and its ministries and how flexible it is while doing just that.

The support system is quick to respond to trouble tickets. I would recommend this software .

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is so easy to use. simple, easy to understand instructions. I do not use the financial portion of this software, but use the rest of it.

Cons: There are times when I would rather talk to a person. Other than this, I have not found anything I don't like.

Vendor Response

by ChurchTrac Software on September 28, 2017

Hi Twyla, Thank you for your review. While we don't take incoming calls, our support staff does make calls during business hours. As you've already experienced, we are able to quickly respond to questions and issues, and if a call is necessary or requested, we're happy to do so!

I have literally been looking for your platform, for YEARS!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can't tell you how many trials I've worked, how many times I've given up and said fine I'll use 10 different tools to manage the ministry. Over and over again I get furious over missed things and try looking all over again. Without exaggeration, this has to be the 6th time I've been on Capterra and looked for church CRM or "Church Management Software.

I will be using every ounce of the free trial and then I will be happily paying my annual fees for our small church.

You all have literally THOUGHT OF EVERYTHING!

Cons: If I could offer one part that I'd add to the platform, even though I'm crazy, like mad-crazy happy with it, it would be email & text drip campaigns.

I found Church Trac 9 in an online search for an accounting software that the layman could use.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I inherited a set of large books that tried to explain how to use the software my predecessor was issued. I struggled with them for six months or so, barely kept track of our income and expenses. I needed a system I could understand and put to use. Church Trac filled the bill; VERY reasonable and thorough in a direct method.
I didn't know about categories and taxable etc.; contributors annual report; pastor's salary, expenses, and gas mileage; member, visitor, child; attendance in each and every category. We have about fifty categories and can readily determine where our budget needs adjusting.
In as much as I make mistakes and/or can't figure out the obvious, the support group has been a tremendous help in a friendly, timely manner.

Cons: This software requires that you read about each of its attributes. Not mandatory, but I strongly suggest that you do.

Overall: Too many to list.

This was a great experience. It is so easy to set up and use we love it!

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use was a key feature. The clear directions for adding data and creating categories , funds and accounts made it a joy to set up and begin to use right away. There are many features that make ministry tracking easy.

Cons: I wish I could customize a financial report that has certain items that are not in the standard reports.

Overall: This software helps us to spend less time doing the things we do every day and it actually helps us to do those things better then we could before.

We're not the most tech-savvy church administrators, so Churchtrac Online is perfect for us.

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They offer the functions we need, the applications are straight-forward and simple, clear and concise.

Cons: A few of the special functions we'd like to be able to use, like email and text, are a little too costly.

Overall: Administering the people records for the members of our small church.

Our ministry team really enjoys ChurchTrac online and all the features they offer.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we enjoy most is logging on and having all the features accessible to us in one location and that we are able to text our ministry partners and friends to keep them updated.

I have worked with several Church programs and I would chose Churchtrac over the others.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software uses secure https which makes me feel secure over the others that use unsecure connections. Also, they are making changes to enhance their product. I also like the ability to customize to fit our needs, which others do not give you that capability.

Overall: We are tracking members and church directory. We are publishing our own directory.

Great church database software for any price, plus the price is quite affordable!

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChurchTrac Online is a quality church database solution. It offers good solutions for varied needs-- not only membership and attendance tracking but also giving statements and even basic accounting and calendar. We have come to use nearly all of its features. Customer service is also very fast, responsive, and helpful. Plus, the yearly price is fantastic-- far lower than competing software packages that do only barely more.

Cons: As good as ChurchTrac Online is, I wouldn't quite call it a fully mature piece of software yet. It still lacks basic features such as robust attendance analysis or even having a way to view a member's attendance history for that matter. (It's worth noting that you can download most data as a spreadsheet to do your own analysis elsewhere.) The payroll feature is also very, very minimal. That said, I'm not complaining... it is remarkable what they are doing for the price point!

Overall: My church is better organized and has saved money in the process.

Everything I needed for less!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use. Up and running in 5 minutes. Very good customer support and it is a great value as well!

Cons: I don't really have any cons but they make you fill this out in the review so I will say that I wish when you clicked to edit the giving information you've just entered that it gave you more options to change more things.

Lousy. Tried Every Contact Method Possible Can't Get A Response.

Aug 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: We tried to get the trial and kept getting Error 501 Internal Server Error. Tried email, twitter, and facebook message - no response after a week + of trying to get a reply. Going with another package. Never looking back here.

Overall: Absolutely nothing. Could not download trial - Error 501 Internal Server Error + 5 attempts on separate days. No responses to email, twitter, or facebook message. Useless and not worth any further attempts. Going with a completely different package.

Excellent

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the wonderful customer support. Much faster than churchtrac 9. We are a small church and appreciate that we can now delete names without loosing our total number.

Cons: on the old churchtrac 9 - we could use the 'envelope' number for recording offerings but not on the on line version. This is not a major issue.

Overall: faster, easier and wonderful customer service

Very easy to setup the software. It is just right for small churches .

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web based is nice so you can have multiple users with passwords. Payroll setup was quite easy. The software insures that cash balances and fund balances are always in balance. You can correct mistakes easily even in prior months and reports have been prepared.

Cons: It would be nice to edit and customize the financial reports with headings, etc. The budget report is only year-to-date and it would be nice to have the option of month only as well as year-to-date. Also, for categories you can have subcategories but not sub-subcategories.

Overall: Low cost software for a small church. Easy to train the person who will do the bookkeeping. Payroll for our 4 employees is just right without a lot of features a large organization must have.

Always easy to use and great customer support!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's adaptable and customizable for the most part. Very easy to use and not a really large learning curve for new users to get familiar with using the software.

Cons: A few minor things that would be nice to have more customize control over, but nothing that "gets in the way" of using it.

Accounting, giving, people tracking, kids church tracking, & much more that all churches can afford.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Includes online giving, giving in general and it offers expense tracking. Many softwares will require you to upgrade to get more features. Churchtrac gives it all to you for a price that every ministry can afford. If your a small church, the software and price grows with you. And it's cloud based which means you can work on the platform from anywhere.

Cons: Does not offer text to give. And it does not automatically link to your online bank account. You have to download from your account and upload into the software.

Overall: The platform to handle our church finances with confidence and integrity.

Vendor Response

by ChurchTrac Software on August 02, 2017

Daniel, Thanks for your amazing review. We really do appreciate the kind words. I just wanted to let you know that we do offer text giving already, as part of our Online Giving feature. As you already are aware, this is offered to you as part of the program whereas other companies charge around $60/month for it. We offer it included, and you just pay the processing fees through the company that charges the card. Here is a link to our article about it: https://churchtraconline.com/articles/do-you-know-we-offer-text-giving/ Glad to be serving alongside you in ministry!

I have been very pleased with my use of ChurchTrac Online.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The converting of our ChurchTrac 9 desktop version was seamless. My questions have been answered quickly and professionally. The staff at ChurchTrac have demonstrated a concern that I am completely satisfied and that my needs are being met.