Who Uses This Software?

Churches looking for a powerful, yet cost-effective solution for member administration and church management. We offer the features that every church needs at a price any ministry can afford.


Average Ratings

179 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • ChurchTrac Software
  • www.churchtrac.com
  • Founded 2004
  • United States

About ChurchTrac

Our passion is equipping churches to do better ministry. ChurchTrac is a powerful tool that enables you to keep up with your membership, improve communication, and organize your team and ministry. We've included everything you need, including contribution tracking, online giving, child check-in, attendance tracking, budgeting and accounting, congregation access, and much more. Perhaps our most impressive feature is our price. Create a free account and discover why thousands of churches trust us.


ChurchTrac Features

  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management

ChurchTrac Reviews Recently Reviewed!


Capterra-loader

Great Product... will grow with your church - Used at a previous church and just got for new church

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit.
We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes.
We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings.
Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

Cons: A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something.
I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

ChurchTrac Online - good value for money, not perfect but does most of what you need to do

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We switched to this software from PowerChurch, which is old and outdated. The difference was huge. Compared to outdated software like that, this software is very easy and enjoyable to work with. However, I also tried out Breeze, which is significantly better than ChurchTrac from what I could see. Their pricing is a flat rate, however, so for a small church like ours ChurchTrac provided more value.

Pros: 1) Very easy to use 2) A good amount of functionality 3) Above all, the price is better than other online options I found 4) Mobile website works quite well - the online functionality is a big plus for any church who is not already using an online database

Cons: I have not had the best experience with their support people. Getting our database integrated into ChurchTrac was a bit of a hassle, it took us a while to do as we are a smaller church without a ton of staff resources to dedicate to this. We were constantly losing access to the database because our free trial had ended and it was time to pay for a software that we weren't even sure we would use. They did always extend our trial but it was a hassle and I felt like we were under the gun for taking so long. The biggest thing was that at one point the support person made a significant mistake in what she communicated to me, and rather than apologizing for that mistake, she told me it would cost our church a fee to re-import the database. Eventually that charge was waived, but there was never any admission of that mistake or apology at all. The software is also not very customizable for some features. In order to print tax receipts that look official and properly formatted, our accountant is having to download csv files and merge them together in Word. Similarly the calendar isn't very usable, because you can't sync it with your mobile calendar app. To use the calendar on mobile you'd have to log in to the mobile website, which is a lot of extra steps for a common task. Instead we are using google calendars so that we can sync all of our calendars together and use our mobile calendar apps, and then we are syncing those calendars one way with the church trac calendar, and then printing it from Microsoft Outlook, cause that's the only software that seems capable of printing a readable calendar. This all took a lot of time to set up. But now it is working very nicely. There should be a mobile app. I'm not usually one to use apps for something that can be done in a browser, but it would be nice to not have to constantly log in on your phone. An app could just stay logged in so that access is much quicker. I'm not sure if other database software like Breeze offers this option though.

Recommendations to other buyers: If you are a larger church (500+) I would go with Breeze. For smaller churches you will probably find that ChurchTrac is a much better value, but be prepared to spend a lot of time getting it set up if you are picky about how your tax receipts and calendars work.

affordable easy to use program with incredible features and great support! You won't be disappointed

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used this program for a year and love it. We use it to track our membership, attendance, finances and calendaring, but there is much more to it. They recently had an upgrade, we were concerned we would not like it, but wow! This is what you call an upgrade! It is even easier to learn and navigate. It has so many new features, I haven't even learned then all yet. I appreciate that members can access and update their own profile when you give them a code, and the church can control what parts of the membership list members can view. They can also see the calendar and their donation info. We haven't used it yet, but there is a child checkin system with access to info about childrens' allergies, special needs, etc. And all of our favorite features are still there. Easily accessed from anywhere online. I write this review to thank the support staff and creators of this program and with the hope that other churches will try it. We could never afford these features in our small but growing church. This will help us to do a better job in serving our congregation. And if you think, well I don't like that there is not a number to call for help, let me tell you that with just a tiny slice of patience to write them a message, you will receive excellent, courteous, and easily understood accurate information to dove ant issue or question you have. Folks, this is a truly Christian organization in my opinion.

Overall: This software will make our church more excellent in serving God.

Easy to use software that allows us to manage the resources entrusted to us as a Church.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: imple to use and everything we needed to accurately track expenses, giving, and payroll as well as budget and financial statements. The customer service and support is unsurpassed. Not only that but when you do reach out they treat you with respect every step of the way without making you feel inferior due to your lack of knowledge or understanding in accounting or technology. Volunteers have really enjoyed using the program which makes life easy all the way around and it is by far less expensive than a lot of the other "names" out there... you will not regret utilizing this software/program for your church or nonprofit's needs.

Cons: There is no application for mobile use; however, the site adjusts perfectly to every device I have logged in from. The text to give function works once your member goes to the member site on your website and gets it set up. It would be better if any person could text to a specific # to Text N Give but overall it is still amazing that you get all of this functionality for the cost and top notch support!

Overall: 360 accounting, member management, communication & growth tracking per member/guest, giving management, fund management, streamline budgeting and financial reports, member text to give, recurring giving, I can go on and on we are very pleased with this software and the company they stand behind their product and offer amazing support even if you make mistakes they are there to help you correct them. I tell all of my ministry friends about Chruchtrac. We are relatively a small church with a limited staff but having ChurchTrac in our corner empowers us to function wiser and be more effective.

Excellent Company to deal with

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the front page with dates, reminders and notes and all...I know I am really going to like
when I use the message phone, I will love it will show who got it and didn't, having so many complaints, from people at church with the old one, not getting the message, so now I will know..

Cons: I have to get use the giving page, typing in letters, and names popping, on old program names easier to get to, but I am sure I will get the hang of it..

Overall: I have been with Church Trac for years, using the desktop, I just went online version Monday, and with all the excellent help and replies so quick, I was able to get to work with it.
The features I havent' learned the all, but I am trying each day to get on and work on something, and find things on there that is very helpful..
Love the front page with reminders and birthdays coming up, that will be a great help to me since I am in charge of sending out cards and all...
I was hesitant of going online with this, but I took the jump, and glad I did.
If you were to get this program from some one else, it would cost you a fortune, for the price I cannot believe it...
I am sure God is into this company and people working there...

Recommendations to other buyers: I just have to say, it is a great program and the people are great to talk to, and help you out... God is in this program, and I am sure they are Godly people that work there.

ChurchTrac is an EXCELLENT resource that is unequaled and unrivaled for the cost.

Jun 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ChurchTrac offers similar capabilities to the "bigger names" at a fraction of the cost. Having the ability to integrate with MailChimp, have accounting and budgetary functions, can limit access to selected modules (i.e., accounting and giving), provide congregational access, and automate functions reduces the time staff must spend on the computer while increasing our ability to be with people. The fact ChurchTrac can provide the same capabilities as others but at a much lower cost serves to reflect they truly have a heart for churches and ministry. It is not just talk with ChurchTrac. The support staff is wonderful and quick to provide help or answer questions. We have never once regretted our decision to trade a "big name" CMS for ChurchTrac! I only wish we found them at the time we planted out church and used them from the beginning. If we had, it would have saved a significant amount of money to which we could have applied to ministry.

Cons: This is certainly NOT a complaint, but a reflection of our reality. Integration with outside platforms is limited. We joined the ChurchTrac family with certain accounts already established and chose not to change those relationships. Maintaining these relationships caused us to sometimes do duplicative work. Having identified the limitations of limited integrations, I have found the ChurchTrac staff always willing to receive and entertain ideas for future additions.

Game Changer

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would recommend ChurchTrac to any church...of any size. I have worked with Quicken, Quickbooks, Power Church, as well as ACS, and ChurchTrac is by far the most user friendly and easy to use. I now pastor a small church in Salt Lake City. When I first arrived, they were using Quicken. Quicken can be manipulated to work with a small church but is so limited in what it can do. We had somebody using Excel to keep track of attendance. The Financial Secretary created his own Excel spread sheet to keep track of giving, and the treasurer making her own to keep track of the different designated funds.

We were referred to Power Church. We tried for 2 year to make it work (went through personal tutoring from Power Church, and even hired a CPA for a day to help us) but we had no confidence in the software. We continued to use Quicken the whole time and were so afraid we couldn't teach anybody new how to use the program when we didn't know how too. This is not to say that Power Church isn't good in the right setting, but we were clearly not that right setting.

That is when I found ChurchTrac. It reminds me of that little car that is packed with all the technology of the big luxury car. It does everything. In one little program, if I wanted to, I can track attendance, giving, budget, payroll, accounting, spiritual shape of the people, birthdays, calendar events, blast out emails or texts, and so much more. I can do all this through my computer, tablet, or smart phone, and so can anybody else, depending on their permission level who has permission to do so because it is all on a secure cloud. Even church members can have access to the program from where they are to get contact info (Names, Numbers, Addresses) for other members, calendar events, update their profile, or see their giving history for the year. And the best part of this whole program...I set the whole thing up myself for the entire church with no help and have also helped other churches do the same. Their help tab within the program walks you step by step through the whole setup process with pictures and if I have ever needed anything from a personal touch, I always had my issue resolved within the hour. They have been quick and thorough. The extent of what I know about computers is "control alt delete" and "restart". I can honestly say 2 things: If I can do it, so can you, and If you get this program...you and your entire church will love it.

Great church database software for any price, plus the price is quite affordable!

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChurchTrac Online is a quality church database solution. It offers good solutions for varied needs-- not only membership and attendance tracking but also giving statements and even basic accounting and calendar. We have come to use nearly all of its features. Customer service is also very fast, responsive, and helpful. Plus, the yearly price is fantastic-- far lower than competing software packages that do only barely more.

Cons: As good as ChurchTrac Online is, I wouldn't quite call it a fully mature piece of software yet. It still lacks basic features such as robust attendance analysis or even having a way to view a member's attendance history for that matter. (It's worth noting that you can download most data as a spreadsheet to do your own analysis elsewhere.) The payroll feature is also very, very minimal. That said, I'm not complaining... it is remarkable what they are doing for the price point!

Overall: My church is better organized and has saved money in the process.

Best bang for our buck!

Jun 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ChurchTrac is geared to the specific needs of churches where something like QuickBooks would not suffice for us. They have a ton of features we don't even use as our church is mid-size and we just haven't gotten around to implementing certain things but it's nice to know that we can use them all when we get around to setting things up. Their customer service is FANTASTIC. I shoot them an email with a question and I usually have a very quick response in my inbox. The last time I emailed not only did they tell me why something was happening, they went ahead and pointed out the 2 deposits causing the discrepancy! They continue to impress me with the help they provide.

Cons: Coming from a bookkeeping background I sometimes think that something is not functioning the way "it should" but it's always been resolved to my satisfaction.

Overall: Addresses specific church needs not needed in regular bookkeeping (donations, pledges, membership etc.) at an affordable price.

Accounting, giving, people tracking, kids church tracking, & much more that all churches can afford.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Includes online giving, giving in general and it offers expense tracking. Many softwares will require you to upgrade to get more features. Churchtrac gives it all to you for a price that every ministry can afford. If your a small church, the software and price grows with you. And it's cloud based which means you can work on the platform from anywhere.

Cons: Does not offer text to give. And it does not automatically link to your online bank account. You have to download from your account and upload into the software.

Overall: The platform to handle our church finances with confidence and integrity.

Vendor Response

by ChurchTrac Software on August 02, 2017

Daniel, Thanks for your amazing review. We really do appreciate the kind words. I just wanted to let you know that we do offer text giving already, as part of our Online Giving feature. As you already are aware, this is offered to you as part of the program whereas other companies charge around $60/month for it. We offer it included, and you just pay the processing fees through the company that charges the card. Here is a link to our article about it: https://churchtraconline.com/articles/do-you-know-we-offer-text-giving/ Glad to be serving alongside you in ministry!

Best Church Management Software Ever

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, is great to keep track of attendance, visitors, outreach efforts, giving, etc. Plus, the messaging system is awesome. Also, the software grows along with the church. Pricing is modeled to be affordable regardless of church size or budget.

Cons: It's hard to think of any. I guess not having a native mobile app would be a con. It would be nice to have an app. It can be a little confusing to get the app on the device using the current method, but I figured it out, and I like having access to all features on my phone.

Overall: Our church is small (about 30 members), but growing. Churchtrac has grown along with us, and has become part of our culture. It has integrated into our daily operations regarding visitors, outreach, member attendance, giving, etc. I especially LOVE the messaging system that allows me to print letters, send emails/texts, and even call groups with a recorded message. This system has it all, function, ease of use, and great value. I love churchtrac.

Recommendations to other buyers: Keep up the good work :) Love this software. Our church relies on it for a lot of record keeping and reporting, and it is perfect for our needs.

This product is well worth the value. After reviewing several products this one stood out.

Apr 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: While we do not use the Payroll option, OnLine Giving, or OnLine Congregation access; the software has been found to be user friendly, intuitive, and easy to reconcile finances to the bank. The giving and accounting areas of this product are easy to use and manage. The "help" tools have come in handy as we learned how to structure and get the software up and running. While we don't currently use some of the features (member access to their own accounts) we are considering this feature. The features that we are using are easily understood and easy to implement. Member Attendance in groups provides the ability to track attendance by classroom and focus on those who are not attending regularly. The support group at ChurchTrac has been awesome. Each time I have a question or problem (usually my lack of understanding) the support team has been very timely in directing me. For the money this product replaced two software products (one that was cumbersome and one that was necessary to keep financial records). ChurchTrac seems to continually be trying to improve and expand its product offerings

Cons: Mobile version is a little awkward to get around but does work. More reporting options would be nice. Currently the Custom design reports do not permit anything very sophisticated. The option to design more complex reports on your own would be a major improvement. As it is the software limits you to the canned reports and making sure that the custom reports extract very basic information. This is understandable in that a novice user may not know how to design reports and the report integrity may get lost in customer designed reports

Overall: This product saved the church family money. It is easier to use than the prior software.

One of the best software programs of any kind.

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use yet gives us all the info we need and then some.

Cons: There are no cons that I can see and we have been using it for about three years.

Overall: Exceptional is the one word I think of to describe ChurchTrac. It is very easy to use and anyone with simple beginner computer skills can use it. It gives us all the information we need in very clear and accurate reports. It reduced the time we spent on information gathering by more than 50%. It is amazing what this program can do at such a low cost. I would suggest the cloud version for the most updated version and the ability to pull up information wherever there is an internet connection.

Recommendations to other buyers: Review the website, talk to them and I don't think you will find a better program for the money. In fact, you may not find a better program at any cost period. As you can tell we love the program as we don't need any technical support to help get it to work.

The ALL-IN-ALL PACKAGE

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly interface and accessibility. From providing SMS, to accounting, online-giving, etc!

Cons: Not sure the best way to explain this con but sometimes a button or feature is available in one area but not in another area.
EX: Adding people either to family or individual from the admin side, no way to add them to a group until they are saved as a person. The groups tab is available above the person's details. However, when adding a person through check-in mode groups is an option to select when adding a person. It would be nice to have groups option like the check-in mode available for the admin side too.

Overall: I'll be honest, this past week was a nightmare! In the past 7 days I had access to 7 demos on church management software. All I wanted was to find the one to meet the needs of the church. After walking away from the computer for a literal 24 hours with 20 more gray hairs, I returned to the computer screen the next day. Within a simple search of the web I landed on the help page of ChurchTrac and within 2 minutes I knew this software would be the right fit!
I was able to see a dashboard that is user-friendly enough my 9 year old could help! I spent that day navigating around the software playing with the reports, groups, attendance and accounting section. Like all software, it's a learning curve. But don't fret, the customer support changed my perspective in their resources they provided with my questions.

I'm glad I had a hands on demo to play with before making a purchase. Save yourself the time and headache on trying the other demos, ChurchTrac is the All-in-All package!

Finance Dir.

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The main one is Customer Support - very quick response.

Cons: Wow - Nothing that I have found

Overall: Never used Church fin. software before. All my questions were answered very quickly. Lorri did a wonderful job. The saw worked fine for our Church. We have not reached the 100 mark but they still treated us like we were paying customers. Would highly recommend trying them first. Customer support is very important so keep in mind they do a great job in support. Hope this helps you make the choice to use them. I should mention before closing even when I messed up they took the time to help me see where I had gone wrong. I will recommend ChurchTrac to small Churches in my area. I think it is great they try to help small Churches by providing the software free (and it is free) to use until they get big enough and have the finances to be able to pay for it.

Ed Tilley

Recommendations to other buyers: Try it you will like it.

ChurchTrac is so much easier to use than our previous church management program!

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program has saved a lot of administrative time when compared to our previous software because it is so fast and easy to use and has built in reporting functions. . Another huge benefit has been the ability to allow access to the multiple layers of church staff and congregation. This has helped communications tremendously without needing to prepare and send out reports, and has eliminated the need for duplicate efforts in some areas. We have not implemented all of ChurchTrac's functions yet, but look forward to continuing benefits from using this program.

Cons: The calendar system is okay, but doesn't have full functionality like Microsoft Outlook's calendar system. That can be an issue with churches like ours that rely heavily upon a calendar system. However, ChurchTrac has been delightfully receptive about suggestions for future improvements which will greatly improve user experience.

Overall: Saved time, effort, and duplication of effort. Improved communications. Ease of use.

Great Asset for our small church.

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have served as Church Secretary for about 8 years, but this is my first year as Secretary/Treasurer. I am not usually an accounting person, so I was very anxious re: getting it right. I did some research as I was not comfortable using our previous system through Quickbooks. I have found this program to be invaluable and very intuitive. We use the entire system. Just finished Annual Reports and Contribution Statements with good success. I have just begun to use the Voice Message system and it has been so helpful. Questions are easy to either find a ready answer or the Support Ticket system is generally answered in a couple hours. I have not utilized the method through Twitter. There are still many features I have not yet taken advantage of, but I likely will as I become more accustomed to the system.

Cons: Inability to easily format reports and/or add clarifying information. I do use a PDF Editor with some success. I would like to be able to use my own spacing/fonts as reports are fairly plain. I wish there was a feature where more of the "Secretary" function was included. It would be wonderful to be able to do both positions on this software-ie the ability to create/edit 'Word' documents.

Overall: The ability to successfully adapt to the function of Church Treasurer with no accounting experience.

We couldn't be more pleased than we are with ChurchTrac. Easy to use. Best customer service EVER.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use for even our newest administrator. Customer service gets answers back quickly. Cost effective - inexpensive, but very high quality. Our people love the Congregation Access feature. Being able to quickly and efficiently record attendance and giving is a godsend!

Cons: I wish the photos were larger on the reports; in fact, I wish it were easier to build reports tailored to our specific needs. The existing ones are fine but creating new ones is difficult for those of us without computer backgrounds.

Overall: A reliable record of everything from attendance to giving, to membership, to budget - it does all we need! It is easy to use and VERY well supported with knowledgeable staff members.

The ChurchTrac System is Wonderful!

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use and functionality. Also, I applaud the excellent service provided by the support staff!

Cons: Truthfully, I can't think of any dislikes. Not to sound boastful but several years ago I was a computer systems person myself.... writing and supporting banking systems. I give high marks to the ChurchTrac system and those who are on the support staff.

Overall: Our little church has been using ChurchTrac for the past four years. The system is super-easy to use and provides great bookkeeping controls and reporting capability needed. Contribution statements are a breeze! I highly recommend Churchtrac and would be happy to share my use of the system with anyone wanting further confirmation.

Recommendations to other buyers: It's a great buy and a wonderful help!

Trustee and Membership Secretary

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EPWORTH United Methodist Church is a small congregation with a big heart. Our mission is to proclaim the Gospel of Jesus Christ in the world as commissioned by our Lord. As God's stewards, we are called to: Promote spiritual growth, strengthen families, nurture and love God, the church, self, and others. Thanks to ChurchTrac's ease of use, church-specific integrated environment, and their sincere and timely customer support, Epworth has been able to enhance the vitality of our congregation and increase their financial awareness.

Cons: The United Methodist Church (UMC) has a series of membership and financial reporting requirements. We would like to see more pre-defined "Quarterly/Annual Reports" focused reports and data-points that are in synchronization with UMC reporting.

Overall: Thanks to ChurchTrac's ease of use, church-specific integrated environment, and their sincere and timely customer support, Epworth has been able to enhance the vitality of our congregation and increase their financial awareness.

We have used ChurchTrac for four years and continue to explore its functionality. We love it!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is "full service and one stop shopping", meeting the many needs of a congregation. The users guide is very helpful and I like that new features are continually being added. Whenever I have needed questions answered, they have been answered quickly and professionally. I doubt that there is another productive that is as comprehensive and priced so that all size congregations can afford the features that meet their needs.

Cons: I don't dislike anything, although there are features that we do not use. Some treasurers might want greater functionality, but it is fine for me.

I've used ChurchTrac for several years. I love it's flexiblity and ease of use.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChurchTrac's design is well thought out. It covers most of our needs, is reliable and very easy to use. It's a database that offer's standard and customized reports which is important to our church. Their support team is first rate. They are very customer focused. Their team has been there for me from start up to today. ChruchTrac offers great value for it's cost.

Cons: I think most databases have some limitations. You can't have everything. My issues are small and there are work aroundsfor them.

Overall: Easy data entry, data manipulation, and report generation

I found Church Trac 9 in an online search for an accounting software that the layman could use.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I inherited a set of large books that tried to explain how to use the software my predecessor was issued. I struggled with them for six months or so, barely kept track of our income and expenses. I needed a system I could understand and put to use. Church Trac filled the bill; VERY reasonable and thorough in a direct method.
I didn't know about categories and taxable etc.; contributors annual report; pastor's salary, expenses, and gas mileage; member, visitor, child; attendance in each and every category. We have about fifty categories and can readily determine where our budget needs adjusting.
In as much as I make mistakes and/or can't figure out the obvious, the support group has been a tremendous help in a friendly, timely manner.

Cons: This software requires that you read about each of its attributes. Not mandatory, but I strongly suggest that you do.

Overall: Too many to list.

Really Great Customer Service has made my experience extremely positive.

May 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is fairly straightforward and there is a nice section of help data that is easy to follow. I am new to the software and have been adding information to our church database that was not standard. In trying to figure out how to do what I wanted to do I reached out to the customer support folks. This is where I really found this product to be outstanding. They responded to my e-mail within 24 hours, not only with text but with actual examples of files in my program and then screen shots explaining information to me.
The information provided me what I needed to know and a model to follow.

Cons: The only con I have found is that I think it would be nice if one of the standard information lists included not only phone numbers, but if those phones were cell/txt, home, or mobile and also listed email data. I am creating that for our church and they have walked me through the process, but in this day and age when we communicate so much by those means, an automatic list of that information would be nice to have. But, as I said they walked me through the process of creating that list so it is possible to create.

Overall: A great place to share church information and adapt it for multiple purposes.

Powerful. Easy. Intuitive. Supportive for the small church.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The connection of the giving, accounting, people, activities all woven together make it perform like a full featured software. Easy to teach others to work with us. Priced by people needing to track.

Cons: Suggest a rework of the normalization field for the base database. You cannot enter more than one person with the same name. This conflicts regularly as we reach many people and come against that limitation too often.

Overall: The ability to grow the church plant and keep track of all the people we reach is phenomenal. The pricing helps us get the job done.

Simply the Best cloud based Church software there is!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: loaded with features - cloud based - easy to use and setup & awesome tech support

Cons: We have found no issues using ChurchTracOnline now for almost 18 months!

Overall: Our church tried a couple other cloud based programs but by far ChurchTracOnline is the easiest cloud based program to use and has so many great features included that it the hands down best choice for any Church. Not to mention what an outstanding value the program is too with so many excellent features from Member access to a check-in attendance Kiosk feature, it can text notifications to members, does follow-up, birthdays, accounting and so much more! They also have super fast tech support and lots of easy to follow "how to's" for getting everything setup. So Blessed to have found ChurchTracOnline!

Recommendations to other buyers: Pick this software to run your Church - it is SO Inexpensive & Awesome!

Truly amazing software for an affordable price. It meets the needs of a church in every role.

Jun 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: being the church Treasurer, I focus on the accounting module. The software is very intuitive. However, when a question comes up, the online user guide answers most questions. For those more complicated questions, the support ticket process is excellent. The support team answers question very quickly.

Cons: While churches are generally on a cash basis accounting method, there are often situations where the payment of a invoice is not the same as the month of the expenditure. For example, a utility invoice representing the month of May is received in June. Since the check is dated in June, The Income Statement report reflects the charge in June and not May. The solution may be to include a "Business Month" field beside the date field.

Overall: A staright forward way to communicate with congregants and to keep the finances of the church.

EXCELLENT Customer Service

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to keep track of members, organization spending, accounting, etc.
Customer Service is excellent

Overall: EXCELLENT Customer service. They are super nice and always willing to help me make the software work for what I need. The reporting is great for keeping track of spending, accounting, contributions, event financials, etc. It's also great for communicating with certain groups within our congregation. We are able to group members by their interests and then communicate with each group as needed. The customer service is epic. They definitely work for the user. Thanks to the support team for taking such good care of us.

Finally, a program all in one place to keep members and accounting info.

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can keep track of members and their contact info, and if I want, I can keep track of baptisms, marriages, confirmation all in the contact info. I love the ease of keeping track of actual giving, while at the same time keeping track of next year's pledges. The accounting part of the program is a little extra, but well worth it. The help pages are incredibly helpful, but when I don't understand their explanation, I can fill out a "support ticket" which is an email to their support team. I get my answer the same day-usually in a couple hours. And this program makes sense to me - a non-accountant. Quickbooks is too complicated for my right brain.

Cons: Right now I'm struggling with setting up payroll. I just haven't had the time to get a hold of support yet.

Overall: It's organized in a way that seems intuitive. It's specifically for churches - not for-profit companies. It keeps track of information that I keep track of like giving, pledges, members, bills paid, account balances, special funds, categories for accounting purposes - and sub-categories, etc. It's easy to correct most mistakes I make without throwing the whole program into a tizzy. AND, the price is reasonable. It's fairly priced based on the number of members the church has.

Being new to ChurchTrac It has been pretty easy to figure out. I love the ease of using the software

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and the support is great. I also like that there is YouTube videos on how to use the software! We used Quick Books but ChurchTrac is much easier to use for accounting purposes. Keep track of people is much easier than Roll Call. Data Entry is easy and it even has a payroll set up. You can do budgets and other things too. This software is great for any size church and anyone can use it. Great tutorials too.

Cons: I haven't really found anything I didn't like. Sometimes the reports are hard for me to understand like which ones to use for meetings and such but that's because I am an administrative assistant and not usually the treasurer!

ChurchTrac is an excellent tool for congregation needs as well as accounting.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChurchTrac is very user-friendly. The set-up is extremely easy and straight forward. The "smart list" feature is one that we will be using to help verify those in the congregation or community that would benefit from an outreach call. We are excited about the possibility of growing the church in such as easy manner. The messaging system will also be an asset. We set up users for our children's and youth ministry teams. With the messaging feature, they are able to contact those families with any important updates or information.

Cons: The event feature is not what we had hoped. We can create an event and make it "public", but it's not truly public. It requires anyone wanting to register for the event to be first entered into the system. For current members, that's not a big deal. However, for someone outside the church, it's off-putting and we feel it will drive more people away, rather than make it an outreach possibility. We have other ways to reach them and have them register for an event, we were just hoping we could keep it under one umbrella with ChurchTrac.

Overall: It allows us to keep the members, giving, monetary accounts, and payroll in one spot.

ChurchTrac is easy to use and has great customer support.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ChurchTrac helps me organize data in an easy to use format. I can quickly add church member information to the directory, make a list of birthdays, create mailing labels. I like the fact that if I have a question I can easily reach out to the team at ChurchTrac and they will walk me through until the problem is resolved.

Cons: The team at ChurchTrac is open to suggestions, if I see a need in the program I can reach out to ChurchTrac and they will listen to me.

Their Big Update Ruined it

Sep 22, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: It started out great, with a lot of features for not much money (we are a small church).
They just did a major upgrade to both features and look-and-feel, and it is now much worse: less usability and some features were removed. Their tech support replied to my concerns with the statement that they had many testers and this is what they wanted... Not what you want to say to a customer. They give you very few reports, with NO ability to download data and run your own. They removed an Inflow/Outflow Summary report, which is what you need when submitting grant requests. I was in IT for 30 years, wrote my own church management system in Access (ChurchTrac is also in Access), but I got theirs because it was web-based (which I do like). I am now looking for a new package...

Vendor Response

by ChurchTrac Software on September 23, 2015

Mr Saul, I'm sad to see you're unhappy enough with us that you felt the need to write this review. As we explained to you, many hours went into our recent updates; no changes were made lightly. All the feedback we have received has been very positive, with this one exception. At one time you used our older desktop product, which was Access-based. It did contain an Inflow/Outflow report. However, for the last year you have been using ChurchTrac Online, our web-based product (which is NOT Access-based). CTO has never had this report. Our recent updates actually added several new reports. These updates have also increased mobile compatibility and added dozens of new features. Also, almost every report can be exported to CSV format. I know you're in a small church (we love small churches, by the way) but it's just not practical for a church with more than 50 people to scroll through a list of names when adding a contribution, like you want to do.

I only use the software for Contributions, but it is well worth it.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can send out my Giving Receipts the first Sunday of the new year. It is set up where I can send the report with the exact information I want, in the way that I want.

Cons: Had a little trouble entering businesses, but believe this has been fixed now. I had to enter a business as Church, Freedom, which was a little weird, but I did make it work and that is what counts.

Overall: I just use Contributions, it does the contributions and the yearly report exactly the way I want them done. So, thank you.

Convenient, easy to use software for churches at a low cost.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChurchTrac is a bargain for the features you get. The accounting part of the software is simpler and more intuitive to use than traditional accounting software. It's easy to find the information you need about people and families. We use the check-in label printing feature and were able to implement for a lesser price of the equipment using thermal labels that are fractions of a penny a piece (as opposed to other check-in options that required much more expensive setup). New features are added regularly and support is quick to respond to problems via email.

Cons: The interface/design of the software isn't as slick or shiny as other options, but this may be preferable for some users. There's not a phone number to call for support (not a problem for us, but could be an issue for some).

Well satisfied with the program

Dec 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Economical accounting program for a small church. Also using the membership page that has ability to create fields. Easy to add users. Support is good - questions answered promptly with a support ticket. You can also use the Tweeter thing if you're into it.

Cons: Preferred the previous to online version of accounting reports, especially a month by month report. Also, the previous version you worked off-line and then uploaded to server. Entering data was fast. With the online version, when you make an entry, it immediately uploads which takes a couple of seconds before you can get to the next item. In other words sluggish. Maybe there's a way to overcome this, but since we don't have a lot of entries each month (accounting) I haven't pursued. The trial version should help you decide if this is program for you.

Excellent Value, Featured Packed Programme

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Great value for money along with excellent friendly support. Churchtrac listen to their customers and are willing to add features to benefit it's users.

It is obvious that you are dealing with a Ministry rather than a business. I rate Churchtrac and it's staff very highly.

Overall: I have no negative comments to make about the problem. Even when using the free trial stand alone free version, they made changes to improve the programme for use in the United Kingdom

We've been with this program since early in their beginning. The continue to make improvements.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Attendance features and directory input ease. Their customer service has fast response time.
They are continually making improvements.

Cons: The Directory options for printing are limited. We would like to create a pictorial directory and the lines are limited. We have families with 4 or more children and you can't list them all. There are only 4 columns to include. Can only list very limited information. Not helpful for a print directory.

A valuable church investment

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and great options

Cons: Nothing at this point

Overall: My experience has been nothing but awesome. The team have been exceptionally helpful and fill with the Spirit of God. No matter how many times I called questions and advice; my request was graciously replied. When I had surgery, it had been a while since I spoke with the representative and she took the time to call and express her concern and prayers for God's healing. Kudos to everyone! I'm sure the relationship will continue.

Recommendations to other buyers: Every business private or public would benefit from this software.

It's affordable, easy to set up, use and maintain. Saves time by having everything in one place.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am so thankful for ChurchTrac! Our accounting secretary passed away suddenly last fall and I had no idea how to run the big name accounting programs she had been using. ChurchTrac was a life saver! It was extremely easy to set up and is even easier to use and maintain. It is wonderful to be able to do attendance tracking, accounting and payroll all in the same program. I replaced 3 outdated and not user-friendly programs with ChurchTrac for less money. Their customer support is great. I would recommend it to any church!

Cons: The only minor drawback for me is the mobile (iPhone) version does not have all of the features that the desktop version has and it will not let you switch to the desktop version.

Great church management software.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that you can integrate attendance, event and volunteer coordination, giving, and accounting all on a single platform. We just started using the congregational access feature and love it!

Cons: While overall Churchtrac is easy to use, there are some features that we have found to be a little difficult to navigate, but that is in part because we haven't spent much time using those features.

The principle of the matter

Nov 09, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I recently contacted Customer Support regarding an issue that I had in the past because I was having the same issue today. Previously the young man in customer support was very helpful and understanding. However, the young lady I dealt with today was not. It took 3 email conversations in order for her to understand my problem, only to conclude that CT would have to charge us $20 to do a simple correction that Administrators do not have the option to do.

I sincerely wish that they would correct this issue so that Administrator level people can fix their own mistakes and not have to rely on CT Customer Support or pay additional monies.

Vendor Response

by ChurchTrac Software on November 09, 2015

Jessyca, we pride ourselves on providing excellent customer service, but we don't always have good news when a customer contacts us with a problem. My understanding is that you entered some contributions and assigned them to the wrong date. That's understandable, mistakes sometimes happen when entering data--but you do have the ability to re-enter the contributions on the correct date. Our developers previously re-assigned some contributions for you in a similar situation as a one-time courtesy--but please understand it requires as much time for us to fix this kind of data-entry problem as it would require for you to correct it. Also, it is difficult for us to know which contributions belong on a certain date, and which ones need to be moved to a new date. We offered to help correct this for you, but this is above and beyond the scope of a normal support request, so there is a modest fee involved. Please feel free to reach out to us again--we're happy to help if we can.

This is a great software! I recommend it all the time.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionally, ease of use and customer service. I love the SamrtList features and the User-Defined Fields. They are very easy to get in touch with. And now that I have created me a "Twitter" account, I anticipate even faster response.

Cons: I actually don't have a "Con". For the cost of this product, and the company trying to hold down cost, I appreciate that.

Overall: Each user can built their own report.

We began using this software in 2012 and have loved it from day one.

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like that the software can be used by multiple users and is accessible to many different levels of technilogical adeptness. We have enjoyed that the latest version is online, allowing us to access note and information on the fly.

Cons: I am personally not a fan of the clip art used online. It feels dated and not as professional. However that is aesthetics, not functionality.

I have been using ChurchTrac for 7 years. I love that it is user friendly.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the different kinds of reports you can create and our church members and board of directors appreciates all the different reports we can generate.

Cons: I found it difficult to separate married couples if you enter them as a family. Other than that, no Cons.

Overall: The ease of learning the software and generating reports, i.e. Contribution Statements for church members, generating reports for the Church Board.

ChurchTrac is a user friendly, efficient program to use for any size church. We LOVE it!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service people quickly respond with detailed instructions, but from the people and group profiles to logging in the weekly giving, accounting or simply printing the end of year giving statements...learning curve to access or input data was fabulous!

Overall: Out of any program we researched before trying this had exactly what we were looking for and needed to keep and maintain records.

I am a small church pastor (average attendance 41). ChurchTrac provide rich resources at low cost.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used (and sold) competitive church management software. ChurchTrac provides as much or more versatility than any I have evaluated. The fact that it is internet based means I can use it anywhere I have internet access -- a BIG plus!
The availability of messaging is stellar for a small congregation.

Cons: I find reporting for our United Methodist Congregation to be somewhat tedious and a family directory, predefined with individual emails and phones is pretty much a necessity for most of the congregations I have done consulting with. For a small congregation without tech savvy people, it should be required!
However, with the price of the software, my folks can live with the inconvenience.

LOVE

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customer support and new features that they are constantly trying to add. They are always thinking a head and trying to make it the best product!

Cons: a little old school looking, but its worth it when it comes to function! Would love to see the look of it come a little further to appeal to our Millennial staff.

Overall: organization and communication! Love it!

Perfect all in one solution.

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! It is functional! It is Reliable! It is nearly everything you need in one place! The best price in the business!

Cons: Interface

Overall: We have used Church Trac for four years with nothing but top notch customer service, reliable functionality, and the best value for the money.

Recommendations to other buyers: Go online for the cloud based version and get it today. You and your team will be happy!

good

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: in general it is fairly user friendly, I like that you can archive and retrieve names. I like the different levels of user abilities.

Cons: more of a selection of people names range example: 200 to 350, etc. The account reports could better. Can not print out persons info page. dont' like age ranges.

Overall: tracing