# Planyo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Planyo the right Appointment Scheduling solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125924/Planyo/reviews --- Planyo 4.6 (27) [View alternatives](https://www.capterra.com/p/125924/Planyo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Planyo Ease of use 3.9 Customer Service 4.5 ## Pros and Cons in Reviews DW Dan W Events and Digital Content CoordinatorLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “With the ability to add resources, and sub resources, complex pricing rules, gift cards, codable invoices, and fantastic integration with other systems we use for data reporting and event management.“ November 27, 2024 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Proposal Writer Used the software for: Less than 6 months ### "A must-have for any type of rental business." May 15, 2018 5.0 Pros This software is extremely customizable for any type of rental, whether it's a tangible item (e.g., renting cameras to the public) or a service (e.g., managing a vacation rental). The customer service is also excellent and support tickets are always answered very quickly. Cons Sometimes the software is actually too complicated and I find it difficult to navigate amongst different item management screens. At times I'm worried that I'm editing more than one item when I don't want to be, or in other instances I do want changes to apply globally but it can be tough to figure out how to do that. Review Source YZ Yuri Z. Director Recreational Facilities and Services Used the software for: 2+ years ### "Better than anything else I've seen" April 22, 2025 5.0 I strongly reccomned this system to anyone looking for the flexibility. IT background is a plus. Pros It is a very flexible system, so far I have achived everything that I needed and almost everything that I wanted. Support is good, they do actually get on top of the things quite fast whether it is a bug fix or a technical advice. Cons The most important thng I'd ike to see is a some option to check modifications before you apply them, and especially publish a resourse. When I want to try something new I need to take chance with publishing a resource and try it. The good thing, I can apply some sort of safeguard like a password protected. But ane means of testing/debuging would be appreciated. Another thing I'd like to see is a really complete backup adn restore - what is there isn't really it. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Booqable](https://www.capterra.com/p/138689/Booqable/) Reason for choosing Planyo Flexibility, Website Integration, Payment integration Review Source bH ben H. web content/marketing manager Sporting Goods Used the software for: 1-2 years ### "its okay, bummer there is a 9hr time difference " July 14, 2017 3.0 Pros it works for the most part and bummer. Cons not user-friendly... I've put in 3 support tickets in the last week per the same topic and haven't hear back Review Source Response from Xtreeme July 14, 2017 Hi Ben, All your tickets have been answered, please check your spam box as most likely our replies end up marked as spam. Thanks. DW Dan W. Events and Digital Content Coordinator Leisure, Travel & Tourism Used the software for: 2+ years ### "Complex, but flexible" November 27, 2024 5.0 Our scout activity centre started using planyo after COVID, and have found it to be a fantastic system, which we have referred several other activity centres to. We started using planyo due to how competitive the pricing was, which was much needed when we first opened. This has allowed us to persuade several other centres to use the system, with us offering guidance. At first the system had a steep learning curve, but as we use it more and began to understand it, this was less of an issue. Anytime we could not figure out a quirk of the system, or have a request for a new feature, Planyo are quick to respond, and super helpful. From updating the pricing management system to account for our complex needs, to giving advice on the best way to set up a resource, they are always happy to help. Pros Planyo has flexibility that most booking systems, even those designed for our industry, simply don't. With the ability to add resources, and sub resources, complex pricing rules, gift cards, codable invoices, and fantastic integration with other systems we use for data reporting and event management. The support offering is also fantastic - I usually get a response within 1-2 hours, and the quality of the support is incredible. Cons It has an incredibly steep learning curve. It does not handle very complex VAT rules well (for example different groups having different VAT rates for the same resource). Review Source ES Erik S. Founder Consumer Services Used the software for: 2+ years ### "A powerful rental software that nearly can handle everything" February 19, 2019 5.0 The experience is solid, good. We did not find better rental software fitting our needs. Pros Planyo has so many features, that every crazy idea we had could be done with few clicks in Planyo. Cons The pros are the cons: The complexity of the possibilities by Planyo gives you chances to "do a few clicks" here and there. You might end to not understand every detail the software offers you. So you really have to go deeply into it and try to understand the complexity behind Planyo. Some support pages are not updated at the same moment as the software has been. We run into some hidden limitations (number of resources). Those limitations should be published open according to our opinion. Review Source GD Greg D. Owner Hospitality Used the software for: 2+ years ### "An extremely powerful software suite with endless integration and customization potential." July 13, 2017 4.0 A highly customizable booking engine and channel manager with resource-specfic credit-card merchant account processing. Seamless and professional automated customer notifications. Powerful and dynamic pricing. Pros The notification system is extremely powerful, and the numerous plugins for channel managing provide peace of mind over double-bookings. A unique feature is the possibility of having one merchant account per resource for credit-card processing. The system is reasonably priced and modular. Cons Reporting engine is lacklustre. The standard user interface is overly complicated. Although the pricing engine is powerful, there's no way of easily displaying prices without manually entering start/end dates/times. Integration according to our specfic needs was complex and required a third-party. A couple of unanounced system changes were made with a business impact. Review Source JR Josh R. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "A totally terrific product that saves staff time and maximizes revenue and reporting." July 14, 2017 5.0 Planyo has helped us launch a new non-profit business. There are numerous out of the box features that have really come in handy. Each time we reach out to customer service the response comes within 24 hours and is comprehensive. I can scarcely imagine being more pleased with another solution. Pros Customizable reports! API integration Wordpress plugins Integrated payment processors Calendar integrations Responsive customer service! Custom admin privileges Cons So perfect and always improving, you'll never want to use another system! Wish the mechanisms were issuing refunds were automated. Wish it wasn't so easy to delete users without reservations. Review Source IM Irene M. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Flexible booking system" July 14, 2017 4.0 Real-time management of my products and services. Direct online bookings. Pros Great flexibility in pricing and setting up booking criterias using the pricing manager module. Our business is fairly unique to our location so we can't just use an off the shelf system. Easy to link to a website. Very clear calendar view. Very responsive customer service/technical support team. Cons To make the most of the system, you need to be quite technical and computer savvy so it's taken a lot of research and trial and error to get the pricing correct however there are options to hire a third party expert to set this up. Review Source JK James K. Director Automotive Used the software for: 2+ years ### "Excellent system for the reservations of our rental company, have used it faultlessly for 3yrs" July 13, 2017 5.0 This enabled my business to take bookings in real time and secure customers which, in turn helped us grow Pros Easy to use and setup; logical and web based means access anywhere, including using the mobile app which is also handy Cons The only con for this software for our use is capturing the data taken from the booking system to put this into a rental agreement/contract is currently a manual process, though I'm sure there are ways around this that we haven't yet explored. Excellent bit of software though Review Source Codrut N. Owner Writing and Editing Used the software for: I used a free trial ### "Affordable booking and channel manager with dynamic pricing" December 4, 2019 5.0 Using Planyo for a few days was quite enjoyable, although I ended up trying a few more similar products for my family member who asked about such a product. In the end, he got in touch with a local software startup to get a custom — at least that's what those behind the company said — solution built from the ground up. Pros I sometimes try products for customers and relatives, and taking Planyo for a spin was one of those cases. I really enjoyed the power of the notification system and the chanel management plugins that are great for avoiding double-bookings. Planyo allows to have a single merchant account per resource for credit-card payment processing. The modularity of the whole system also allows for very flexible pricing. Cons I didn't find the reporting engine to be that powerful as the notification system that I mentioned in the Pros section. For beginners, the standard user interface can seem like an advanced equation that's impossible to crack. Review Source TP Thu P. PR and Social Media specialist ( past) Music Used the software for: 2+ years ### "Very good" July 13, 2017 5.0 I would say the price is very affordable. Pros The flexibility and the freedom for developers like me to integrate with a lot of apps. The application also has a lot of features that can be used by people who are not a tech-savvy as well. Cons The design can be better and more independent from the platform like Wordpress. It can be a good idea if you can be like another Shopify, but extensively for booking system online, that provides also hosting. Review Source KJ Karl J. Cutting engineer Used the software for: 2+ years ### "Very customisable features, powerful, but can become confusing if you're not experienced." July 13, 2017 4.0 Pros Flexible timings, pricing rules, payment gateway integration, customer record management. Easy to install and get running. Good set of resource and package customisation features. Cons Limited sometimes inflexible website integration, limited and complex calendar customisation. Occasionally buggy backend in terms of colour rules and logic events. Review Source RM Raghu M. Business Analyst Utilities Used the software for: 2+ years ### "It's a good tool to use for calendar blocking - very helpful and easy" July 14, 2017 4.0 Calendar bookings is what we have used until now - haven't yet explored any other things yet Pros We can use this for multiple functionalities on the site. We don't have to purchase license for multiple functionality uses Cons I think we need to add more debug if we need to find out if there is an error from the software. More debug responses would be useful Review Source EK Elena K. Senior Library Adviser Higher Education Used the software for: 2+ years ### "Planyo worked well for us. Most importantly, it was user friendly so our students were satisfied." July 13, 2017 5.0 Quick and easy room booking system for our library. Pros We liked it's simplicity and how easy it was for our staff to use it. Training was minimum and setting it up for our organisation was easy enough. Cons The rules/ conditions we had to put in place were not always easy to work out but i had technical support from Planyo so it worked! Review Source WC Wayne C. Managing Director Airlines/Aviation Used the software for: 1-2 years ### "Simply Fantastic it has become invaluable to my company" July 13, 2017 5.0 I no longer have the need to employ an secretary as all the work is done for me within your software Pros I like it's Ease of use and it's performance and also i like the fact that i only pay when i make an online sale I also like the way i can make admin bookings free of charge Cons I Cannot make admin bookings on my smartphone This would help me as i am always on the move Maybe that is a glitch on the App This is the only drawback i can find with the software Review Source PS Petz S. CEO Hospitality Used the software for: 2+ years ### "Excellent customer service but some glitches" August 10, 2017 4.0 Pros The customer service is very fast, friendly and clear. The back-end has improved a lot in usability. Cons Lately there have been some glitches in the system and Planyo did not take responsibility. The Airbnb plugin is useless as it doesn't synchronise often enough. Review Source DP Daniel P. Chef of service Used the software for: 2+ years ### "It's very simple to use, Not complicate " July 15, 2017 4.0 Pros The simplicity of the management Cons some clients mistake the "Number of resurces" with "Number of persons" whem they do the reservations by internet Review Source JS Jason S. Director Used the software for: 6-12 months ### "This really is the most flexible booking system on the market!" July 13, 2017 5.0 Pros Our company researched many many booking systems and only Planyo allowed us to meet the very specific needs we have; using their advanced integration we were able to create a system which not only matched our previous system but also enhanced it considerably too! The technical support offered is excellent too - we had countless numbers of questions & queries answered promptly with the exact answers we needed. I couldn't recommend Planyo enough! Review Source NS Nigel S. Director Used the software for: 1-2 years ### "The only system versatile enough for us to use" July 13, 2017 4.0 Pros Versatility. The number of options available is like nothing else on the market. You can really mould it to you businesses needs Cons Difficult to setup. I'm pretty tech savy but needed to employ a Planyo expert to get it setup. There's also the odd glitch that crops up every now & again. Review Source NV Niccolò V. CEO Marketing and Advertising Used the software for: 2+ years ### "Great software that feets many needs! " July 17, 2017 5.0 Pros The software is very easy to use and if you have time to read some faq and documents you will discover that is possibile to do as many things as you need ;) The support is also very good and fast. Cons I think that a development for integrations will be much usefull for all kind of use. The process is well documented but is not so easy to understand if everythins is fine and is not easy for "non-tech" as the clients are. In general is not difficult but could be improved. Review Source SM Sven M. Member Sports Used the software for: I used a free trial ### "More features than expected" May 8, 2020 5.0 Due to Corona only two of our snooker tables currently can be used. Therefore we needed a tool to make reservations for the tables. Integration into our Joomla website took me 5 min, the configuration about 1 h. Absolutely perfect! Pros Just integrated the system in our snooker website (Joomla) for reservations the snooker tables (in times of Corona). I was really surprised, how easy the Joomla integration worked. And there are more helpful features available, than expected. Planyo turned out to be the perfect tool for us. U did a great job! Cons It was a little bit hard to find orientation in the admin area... Review Source TS Thorbjorg S. CEO Automotive Used the software for: 1-2 years ### "Short time from start to value" July 13, 2017 5.0 Pros Easy to add cars and setup payment. Flexible in setup and notification. Handy CMS integration was critical for us. Cons Flexible can sometimes mean complex difficult tradeoff, however the support team is super responsive. Review Source HC Helena C. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent product and excellent implementation by Planyo Experts, exactly what we needed!" September 18, 2017 5.0 Save time, save money and deliver a consistent service to our clients. The automation and integration is a BIG WIN for us. Pros Planyo is so flexible it was able to do exactly what we needed. It has totally changed our business and automated our bookings, communication, banking and integrated our CRM and Accounts. Its like have 2 extra staff members. Review Source KN Kenley N. Technology Bodhisattva Used the software for: 2+ years ### "Planyo meets our overall needs and the developer has been extremely supportive and helpful. " July 13, 2017 5.0 Pros 1\. The ease of creating accounts 2. Copying existing setups so we don't need to reinvent the wheel each time. 3. Web-based solution. 4. Third party integrations. 5. Custom reports Cons Though the pricing seems fair, we do spend a considerable amount of money on the product. And perhaps no fault of Planyo, I don't know, the training and documentation could be better. Maybe we just haven't spent enough time with it to know for sure. We've been using it for 5-6 years and it seems to meet our needs overall but a few users are unhappy - I suspect their unhappiness is because they are a Squarespace customer and Planyo doesn't integrate as easily as it does with WordPress. Review Source MD Michael D. Web Developer Government Administration Used the software for: 2+ years ### "Really good and simple Tool" July 13, 2017 4.0 Pros Simple to use with much Options. It could be used for lot of different cases and so we only have to use one Tool for reservations and co. Cons The Design could be a Little bit more modern (maybe more flat design elements --> material design?) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.