Who Uses This Software?

Any organization that needs to track the collection, processing, and storage of unique assets or evidence: Everything from physical and digital evidence to inventories to case histories.


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $3,100.00/year
  • Pricing Details
    Per concurrent log in
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Tracker Products
  • trackerproducts.com/
  • Founded 2005
  • United States

About SAFE

Many evidence tracking systems are not much more than a glorified inventory control system. It's important to find a system that solves all the critical needs of property and evidence management. Our evidence tracking software SAFE is more than just barcodes and inventory control, it's an end-to-end chain of custody software for physical and digital evidence, resolving each of the critical issues facing evidence management.


SAFE Features

  • Case Management
  • Certification Management
  • Court Management Integration
  • Crime Scene Management
  • Criminal Database
  • Dispatching
  • Evidence Management
  • Field Reporting
  • Incident Mapping
  • Internal Affairs Administration
  • Investigation Management
  • Scheduling
  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History

SAFE Reviews Recently Reviewed!


Great system to keep Evidence in check

May 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is easy to use. The barcode system is great and assist with media handling 100% better than it used to be if you are diligent in where you are placing your evidence. Uploading documents is great, fast and efficient. I take a lot of pride in my evidence room and this system and this system allows me to track the evidence better. It has a sign in sign out feature so you can hold people accountable for taking items and not returning them. Running a search on items is great and has allowed me to identify multiple items that I thought were MIA when they are just associated with another project. Adding custom fields is also amazing and having the option to take those fields out is just as great, as my company has merged amillion times and that means I have to migrate more and more systems into Safe while still keeping all information from their system in Safe. Once it's all migrated, I can take that field out and we no longer see that field.

Cons: Moving from Item back to matter is a huge pain. Once you click on the item you need to view you have at the very least 3 clicks to go back and view the matter and get back to the other items in the case. Adding people to a matter is not easy. If you try to add a person who has been added previously instead of asking if you'd like to add that person (It does this once) it tells you that email already exists and now you have to go to search and run a search for that person then add them to the case. This is not very efficient when adding. You also can add a document to an item without entering the item and again getting back to the other items is a pain. I just name ti document and drag and drop. If it's labeled as Item 1 then I know where it belongs instead of attaching to the item specifically.

Overall: I love having SAFE in our office. This system has allowed me to keep track of all the matters and the items that are associated to the matter. It helps me to keep people accountable for what they take and I have a lot more confidence in the system and our evidence room. I have been able to develop a media handling system wrapped around Safe and it's amazing. I have also been able to locate different items because with the migration, fields are showing now that were not showing in our previous system and it's allowing the me to see all fields and locate multiple items.

Awesome Product and Equally Awesome Company!!!!

May 21, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This product is so easy to setup and use. You literally can be setup, trained, and entering evidence into the SAFE within a couple of hours. I took a couple of our officers, gave them logins and asked them to enter a fictitious case with several items of evidence into SAFE, without showing them how to use the system. Each officer was able to navigate the software and enter the case and its corresponding evidence without any issues or help. The system is very intuitive and easy to use.

Cons: The downside of any shared system is the lack of configurability in some areas of the system. With that said, the staff at Tracker have made every accommodation that we've asked, within reason.

Overall: Our experience with Tracker from day one has been awesome. We went from paper records in our evidence room to Tracker's evidence solution and ultimately SAFE. Their staff was with us every step of the way as we made each of our transitions. Whenever I had an issue or needed help, Tracker's customer service was always their taking care of us. In addition, Tracker listens to its customers. When we had an idea to make the system better, they actually listened and made the change. Not very many companies do that nowadays. I couldn't speak more highly of a product or company.

SAFE Evidence Tracker

May 23, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to quickly and easily search and view evidence pertaining to certain cases. Quickly and efficiently being able to label and store evidence, as well as check it out. Replaced hand written control forms and evidence labels for a neat organized look.

Cons: Prefers there was an option to observe the completed label and information added to a case, person, or item and give users the opportunity to make any necessary changes without an administrator. At this point, when adding new information, once you've moved on to a new page, you can not go back and make any changes. Being able to observe the information and make changes prior to official publishing would reduce the changes admin has to make upon officer request.

Overall: -Less paper used

-Saving money due to not having to print evidence logs on evidence envelopes

-Saves time on checking items in and out

-Organizes evidence neatly

-Auto generated stats on what types of evidence are being collected and stored

We utilize Tracker Products to manage all our Department's physical evidence.

Jun 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, customization, advance search capability. Ability to set up automatic disposition reminders to officers which alerts them to review their items to determine if they are still needed. After the implementation of this we have drastically reduced the number of items in our evidence/ property rooms.

Cons: A new version has been implemented. We have not switched yet because it was launched prior to all features being completed.

Overall: Ability to manage inventory of our property room.

DCDTF

May 21, 2019
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The address field populates addresses as you type and the ability to customize the reports..

Cons: The most important aspect of tracking evidence is to maintain an accurate chain of custody. The Safe program lacks the ability to properly maintain a correct chain of custody. In a perfect world the Safe program would be fine, but not all transactions occur exactly when or how we want them to and with Safe, there is no ability to change a transaction. The transaction may change in different ways, to include the person who is assigned to pick up the item to the actual date the items is picked up or transferred. This could ultimately cause an important case or cases to be thrown out of court. There is also a lack of ability to customize the various forms that are used. The currency form was designed very poorly.

Overall: The experience with the Safe program has some improvements over the Fluid product, but it also has some very serious deficiencies that have yet to be addressed that can cause some serious problems.

Great application to track evidence

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use. The ability to customize most of the fields is great. Customer service and helping us get started has been top notch. Especially the help from the executives.

Cons: I don't like that we cannot use military time for time entries. Our department uses military time for everything else and it would be nice to be able to toggle military time for use.

Overall: We are now able to accurately track evidence life cycles based on the types of crimes associated to them. This allows us to dispose of evidence up to 6 years before we would normally dispose of it. The software has also given the officers more options in viewing evidence associated to the case. Most importantly, we are learning to manage our evidence much more efficiently and accurately.

Great product***Great customer service

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is easy to learn and easy to use.

Cons: I can't think of anything about this product that I don't like.

Overall: The team at Tracker has been tremendous from my first contact with them. The product is top-notch and the customer service is fantastic.

Tracker Implementation

May 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The staff at Tracker were very responsive during implementation while working through the various businesses processes necessary to implement the system. Tracker staff spent considerable amount of time building a VPN for the agency that is part of a very complex network. It After go-live, the Tracker staff continued to support the product and tweak the system based upon changes desired.

Cons: We were the first agency using a new VPN and server platform. We had to work through the issues with Tracker, but the end result of having a compliant system was worth the effort. The Tracker staff put forward full effort to ensure we were able to be successful with the implementation of the VPN.

Overall: Great experience. Customer service is great. Responsiveness to any issues is great. The interface implemented works as advertised.