Olark

Olark

4.5 / 5 259 reviews

Who Uses This Software?

Olark Live Chat is ideal for small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.


Average Ratings

259 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $17.00/month/user
  • Pricing Details
    Plans start at $17 per user per month. Annual price is $15 per user.
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Olark
  • www.olark.com/
  • Founded 2009
  • United States

About Olark

Olark Live Chat is the easiest way to start talking to the customers who are browsing your website. Add an Olark chat widget to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with robust data and powerful customer insights.


Olark Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Olark Reviews Recently Reviewed!


Capterra-loader

Olark is a great tool for managing embedded chat responders.

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money

Pros: It's a little niche product, but it's great at what it does. By being the best in breed, it's a goto for getting chat integrated into your app

Cons: It's a little expensive compared to other tools. There are free options that match the feature set, and there are more feature rich competitors that are cheaper.

Great tool for connecting

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the preset features that allow you to connect with a customer who is stuck. Gives a real chance to feel like shopping in a retail environment.

Cons: The mobile platform could use some improvements, but overall really like the software and happy we implemented it.

Capterra-loader

Easy to use customer chat interface without all the bells and whistles

Jun 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple and easy to use. Can pull customer data into the interface. Easy to manage chats and view transcripts. The reporting available is phenomenal.

Cons: Doesn't have all the bells and whistles of other business chat providers. Automated features would be nice but it is simple and does simple well.

I recommend it to one hundred percent, it has a friendly interface and useful options when talking..

Jun 05, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very useful when it comes to giving technical support or selling a product, since it divides me the operators of the sellers' service. In this way I maintain an order

Cons: It does not have a bot by default that helps me self-test something or that helps me give answers to the client when we do not have an operator available

Overall: it has helped me to have an effective and direct technical support of my services and to establish a direct sale with my clients

Capterra-loader

We love Olark just as much as we love talking!

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love the ability to transfer conversations to the various offices the individual is asking for information from - this would be amazing for the military to use now that they don't have AKO IM!

Cons: There is not a single thing that I can say in a negative light about this software. We are beyond pleased and recommend it 100%!

Olark makes it so easy!

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The thing that I like most about this product is how it is how I am able to customize it the way I like it.

Cons: I do like this product. I have not found any cons with it so far. I am happy with the way it operates and works.

Capterra-loader

Instant chat with nice interface and API.

May 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The notifications whenever anyone adds something to card are providing a good option to know what the customer is upto. It has a very nice backend interface. We can chat with the customers on website with their one click. We can give members a chance to ask questions while they are browsing the client area. It is very easy to learn this tool for chat.

Cons: The phone support is not there which could have improved the reach of this software. The wait time notification for disconnection should be there at every 2 minutes, we don't like disconnection without notification.

Overall: It has provided a clean interface for customer support to team. It has integrated well with the portals of the company.

Olark, website chat and customer engagement

May 22, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Olark is a great way to engage with prospective customer and current users of your product. It provides a different method of engagement than the traditional email or phone-based contact and can help better capture online prospects and solve simple support requests.

Cons: Solving more complicated issues via a chat feature can be difficult, and recently we have had issues with our customer base being able to access our chat.

Capterra-loader

Used Olark on multiple sites I own and met the founders of Olark in person in Toronto.

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Olark are the customization of the widgets, WordPress and G Chat integration, and customer support.

Was also awesome to meet the founders of Olark in person years ago.

Cons: What I like least about this software is the somewhat complicated WordPress integration process. Love that Olark integrated with WordPress and just think the Olark WordPress plugin can be improved. Would be excellent if integration was easier and more features were available within the WP plugin.

Capterra-loader

excellent digital marketing strategy to talk customers

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Olark is a good effective live chat to talk to clients in a professional setting in a very professional manner.
In addition to this, it includes a wide range of tools, such as real-time reports, automatic messages, transcriptions with search capability, and as if that were not enough, it integrates equipment management tools. where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats.
Olark has enough documentation from his page where he shows us everything he can do

Cons: This application is paid and could be expensive to use.
should have more integrations like Slack and be more customizable

Very easy to use live chat tool!

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: For a live chat took Olark has great advanced features and chat automation. This tool is easy to set up, allows for high customization, and also has an offline mode which is essential.

Cons: Trying to generate really detailed CSV reports about chat history is sometimes tedious. Also, as of right now Olark does not allow any file or image sharing.

Olark is a easy to plugin chat

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: We used it for the chat, lead generations off our website. It was very easy to add and easy for our team to chat with peole live on our site

Cons: Our team has a bit of a struggle using the scheduling of when it was live and maintaining someone always ready to use it. Better integrations within our current products would help this.

Easy support!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: One thing I like about this, is the support. It offers live chat which I think makes things easier for me then being on the phone.

Cons: The only con I would have about this. Is the price could be a little lower due to the lack of customization options.

Reasonably priced online chat tool

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is affordable software--even more so because it has helped us to attract new clients without typing up the phone lines. I really like the holiday decoration options--a fun touch.

Cons: It would be great if the program included an option for an away message of some kind. It's hard to keep people from getting impatient if I leave the computer for a moment, or if I'm busy chatting with another client.

Overall: Chatting is simple and popular with customers

Super fast set up

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It was really easy to set this widget up and add it, which was relieving. Not a lot of skill required to customize it!

Cons: There is no Slack integration and I wish there was more customization sometimes but overall it is a good product

Capterra-loader

Excellent small business website chat service.

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The interface is quite easy to manage for customer service representatives. As an administrator, the settings and back-end are super simple to customize and activate to tailor to your website's needs. The installation and adaptability of the code into your site is almost instantaneous.

Cons: Although it is one of the most affordable solutions in terms of website chat applications, there is still a cost to bear in comparison to a free option like installing Facebook messenger to your shopify website. However, you would reach a broader audience with the olark service.

Capterra-loader

Olark is an efficient tool for live website chat. Never had any issues

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use Olark on our website so that clients can ask quick questions if they need to. We find it very useful as sometimes clients just need a quick answer and don't like waiting for an email response.

Cons: There is nothing I can say bad about this company besides the fact I think they could potentially lower the price. I have yet to look elsewhere and compare prices because we are getting everything we need.

Overall: The benefits I get from Olark is the ability to chat with customers whenever the enter our website. If they have any quick questions they get answered promptly.

Excellent product in saturated space

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how easy it is to set up and get going with Olark. It took maybe 5 mins to get integrated and going

Cons: the price point is potentially off putting when there are alternatives such as tawk.to that offer a very good free tier

Capterra-loader

Best Live Chat

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Olark is hands down the best chat software we have used based on functionality, ease of use, and price. We have used 2 other softwares and none compare to Olark.

Olark is easy to customize to fit your website (color scheme, style, design, etc) and it is easy to use (for both back end and front end users). We found our users are more engaged when chatting to us through Olark.

Cons: The only complaint we have is that we can't share seats. This makes sense. Olark doesn't want you to only purchase one seat, yet have multiple users using it. I guess we were blessed in the last software we used which allowed us to have 2 people for one seat. The other software failed in other regards though, so we are fine paying for multiple seats with Olark.

I guess we actually have one more complaint: people who chat with you can upload screenshots, but not the other way around. We cannot upload screen shots into the chat while chatting with people. This makes it difficult sometimes. We have to explain via words where to click on our website or where to sign a document. We would love if a feature was developed where both front end and back end users could attach screenshots.

Capterra-loader

Easy to use and very open-ended

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: UX is easy to follow. Love that we can use extensions such as Upscope. Integrates right into our website and customers love it too. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users.

Cons: Can't think of anything. It's been down one time since I started using it and it was a very short down period. There was a small popup to explain. If I had to recommend one thing, I wish the alert was a bit larger. At first glance, it looks just like something not important so you skip over it but they do attempt to tell you. So I give them points for that.

Overall: Customers have full access to get help right away. Huge bonus for our product. Aside from social media, this is an immediate way for people to get assistance.

Simple live chat software that gets the job done

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Olark is a great first ever live chat software. It is super easy to set up and use. While it may lack features, everything critical is already there and working. So if you don't need any extra bells and whistles - Olark will work well for you.

Pros: The biggest advantage of Olark is how easy it is to install and have it running in no time. The dashboards features pretty extensive analytics and chat history. Customer support was also pretty quick when I had an issue. They also have a mobile app but I rarely used it.

Cons: I think the biggest con is that very same simplicity that makes it easy to use. I have had hard time generating a really detailed CSV report about the chat history of our team with timestamps, client emails, names, etc. The customization of the whole Olark experience for both us and the client is also pretty lacking.

Capterra-loader

Easy to set up, great live chat solution that makes customer engagement a breeze

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's super easy to implement and customize. We were able to enhance our customer service and increase engagement quickly & easily. The added bonus of creating our knowledge base directly from the platform based on website visitor chats is a huge help.

Cons: Wasn't much not to like. There could be more customization options as far as font and colors, and the custom attention grabbers could be easier to implement

Overall: Using O'Lark we've been able to streamline our customer service and increase user retention and lead conversions have also increased.

I like the whole process.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how you can create your own shortcuts for the chat. I also like how the conversations highlight in red when someone else has responded to that person.

Cons: I don't like how it automatically kicks you out of the chat sometimes. Other than that, I like it fine.

Quick, Easy, Impactful

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that users can quickly chat with our agents using the live box on every page on our site. I also like that it is quick and does not fail.

Cons: On rare occasions there is an issue with logging in, but these are quickly addressed and resolved usually.

Great live chat platform

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and very user friendly. It always works well and seldom have any issues. We have multiple users in at any given time.

Cons: It would not hurt for it to have a nice, more intuitive platform. It can be hard on the eyes so updating the interface would be well.

Capterra-loader

better than zendesk

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: i had an extremely good sales experience. the rep was very helpful and educated me on the benefits of the tool.

Cons: at times we had issues with the plug in breaking. however, support was excellent and helped us resolve the problem soon after we reported the issue.

Capterra-loader

Olark is the best live chat service

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation. The style of the chat is slick. Overall great product!

Great little piece of software, love the slack integration

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a friendly and accessible way for potential clients to get in touch with an actual person. I absolutely love the slack integration, it makes my life so much easier.

Olark Chat is Limmited

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: It's alight. Could be better.

Pros: Olark for the most part gets the job done. You can see which customers are logged in and from where. The ability to see what page they are on and what system they are running is helpful. You can also transfer chats, which is nice.

Cons: Olark doesn't come with some of the very standard features that other chat providers offer, including file/image sharing. The biggest complaint is the inability to do text breaks. You can only send one block of text. No return spaces or page breaks...

Olark Chat is awesome!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I highly recommend this chat for your website.

Pros: The chat is extremely customizable and easy to use. No coding background required. More importantly, their customer service is incredible so any questions you have or issues you run into are addressed immediately. It also connects with the Slack messaging platform which means that you can respond to your leads or provide customer service while away from your desk.

Cons: So far I haven't run into any cons. I wish there was an easier way to create customized chat popups for specific pages of the website without having to manually install the js script on each page individually. Simply being able to create various chat designs for different URL's is something that I would prefer.

Snazzy and stylish live chat software

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Like the styling of the chat box and time set auto pop up if required. The connection for multiple users was simple and logging of conversations and tracking feedback and who rated well was easy. Tracking conversations through multiple pages through the site and to checkout and tying this into Google Analytics was a big plus feature.

Cons: Wasn't the cheapest on the market but then i guess what you pay for. Some reports were a little confusing.

Overall: Sales conversion

Good Chat Platform

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We use Olark for chat on our website and it does a good job of allowing us to help customers. We like being able to transfer a chat to someone else and being able to limit the number of people we chat with at once!

Cons: Every once in a while it seems the website time out and I will think I'm live but I'm not. I just refresh the page and then it works!

Capterra-loader

Solid basic chat product with nice SFDC integration

Dec 14, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The Salesforce integration is a must and they are continuing to improve the product. The latest feature release is the reporting capability which is a nice add-on.

Cons: They do have a lot of widespread issues (though they are transparent via their status page), and support is only available through chat (which makes sense but can be frustrating).

Easy to use chat, has all the functions we need

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Olark chat is really easy to set up and use. It comes with all the functions we need such as targeted chat, automation, rule-based operation.

Cons: Some of our salespeople that are using the chat mentioned some times we have difficulties to use the chat on a desktop chat application (connections, chatting, saving).

Olark gave what we wanted but we needed more.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple, friendly user interface allowing users navigate very easily without getting stuck.

Awesome analytics too, allowing helpdesk agents trigger messages to select website visitors, thereby increasing visitors to user conversion.

Cons: Not enough feature. For instance, when offline Olark chat only asks web visitors for their email without a space for them to input their contact phone number.
In our market we discovered our customers preferred calls than emails in terms of feedback.With Olark, they couldn't provide that.

Great tool to set up live chat support on your site

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Olark makes it super easy to add live chat support to your site and manage communication with site visitors.

Cons: Unfortunately there's no dedicated app so you have to have Olark open in your browser if you want to be available to chat.

Overall: Really nice, customizable live-chat tool. We use it for our ecommerce site and it works great!

Olark is great and easy to use

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Olark is extremely user friendly and gives our company an advantage to have our online customers call in after a quick virtual conversation. Closing sales with Olark is easy!

Cons: The only thing I would like to see change is the popup feature when you get a message to have it stay on my screen instead of disappear.

Simple chat tool that can be used in multiple ways

Sep 08, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Like that it can be implemented simply to your business web page and then accessed from your computer or phone.

Cons: Wish there were more detailed options to integrate with our CRM but so far it has proven to be worth the investment.

Overall: Allows our customers quick access to our support team.

Olark, is a great tool for customer support. Easy to use and I've experienced minimum or no errors

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly: makes very easy to provide support to clients. The mobile version works great. Commands and Shortcut menus make everything easier

Cons: Sometimes when saving a new command or shortcut it takes some time to update the information. You have to refresh the website to make sure the update was completed.

Overall: better and faster interactions with clients

Industry standard

Jul 20, 2017
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. Little to no training required to get up amd running. Up to date server statuses consistently

Cons: They use exclusively olark for support. If there are any issues you have to tweet at them to get a response

Easiest way to bring real-time support to your customers

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple, easy and reliable chat tool that integrates well with CRM and other Help Desk software. Olark has been a game changer for us, we now can offer support right in the moment as customers need it to keep them running smooth with our product. The Olark team also provides stellar support over live chat to their own customers.

Cons: There much more designed for smaller chat teams, and lack a few features. They've just now implemented file sharing with in chats, this has been a huge help, and is something we've needed. They also don't quite have a note feature yet which would be very handy for our internal communication.

Overall: It's a quick and easy setup tool that gets you chatting with your customers in real-time. It's very reliable and integrates nicely into the workflow we have for our other help desk software.

Great & easy to use live chat!

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to setup and start implementing onto your website. We like that we're able to see who are returning visitors or new visitors so that we can create a new chat accordingly. There's also built-in features that allows some automation so you can make sure you're meeting the needs of your customers, and responding to them in an effective manner. You're able to start a chat after a customer has visited x page, been on your website x number of minutes, and other additional requirements.

Cons: It would've been nice if it could sync with our shopping platform so we're able to see if it's a current customer to serve them even better. Also, I don't believe we're able to ask questions and poll like some other chat programs allow when you're not available to chat.

Olark Live Chat for Websites - Easy to Use, Great Customer Support

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, easy to set up, great customer support for any questions, ongoing additions to functionality, company listens to customer concerns.
Associates actually use their live chat service for communication.

Great Solution for Ecommerce Chat

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've found Olark to be very easy to use, we've found communication with our customers via chat has increased sales and made the shopping experience more convenient for our customers.

Cons: It is very annoying to receive "prank chats" from people that are looking to waste your time and not actually interested in a purchase at all. I'm not sure how or if this can be prevented.

Vendor Response

by Olark on September 05, 2017

Thanks Marissa!

Excellent for small company

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to log on and open up chat
Great when you do not have a full staff of employees to run a 24 hour chat service
Easy to collaborate and take shifts

Overall: Allows us to offer a light-touch chat service. Helps us field questions at times when we know our site will be extra busy.
Very bare bones -- chat...what else do you need
Need to explore the deeper functionality within the dashboard

The best free livechat

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to use, intuitive, customisable and great follow up from the developers. I use it every day and my team loves it

Cons: I would hope they would develop an app or integration with slack as I sometimes forget that I have olark open

Switched To Olark; Wish We Switched Sooner!

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Olark is super easy to use. We originally were using a free live chat software...and what we learned is that free is not always better. Olark was our top choice and we started with a free trial. After 2 weeks of the free trial, we knew we had to be a paying customer. Super easy to set up, to customize, and our users love it. It is just like texting (similar chat bubbles...you can see when the person is typing, etc) and so it feels familiar for users. We've increased chats and increased our satisfied customers!

Cons: My only con is that you have to pay "per seat". In our previous live chat software, we were able to just purchase one seat and have two people monitoring that seat. With Olark, each login needs its own seat. This is an added expense, but Olark is competitive with their pricing. It is worth the extra cost for us.

Love Olark!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The cute little touches

Cons: You can't block pervs longer than a mere 24 hours

Overall: I really enjoy using Olark. I think it's fun. The bird with the its little birdhouse is so cute, and the way it turns to nighttime when you're not accepting chats--adorable!

It's super easy to use. I am a huge fan of the notification systems. I like how you get both visual and auditory notifications, and well as follow-up notifications to remind you, "Hey! Don't forget about me over here! I'm still waiting!" I like how you can tag chats with whatever tag you desire; we've really had some fun with those!

The co-browsing feature is pretty awesome, though I'll admit, some of our customers are rather paranoid, and the fact we can do something like that freaks them out quite a bit, so I avoid telling most people we have the ability to co-browse. Still, it's a really cool feature, and it can be SO helpful!

One thing I wish they'd improve is the length of time you can block a user. When I last used Olark, the longest you could block someone was 24 hours. Some of the people who visit chat prove themselves worthy of a significantly longer blockage period.

Recommendations to other buyers: If you don't want to make it possible to initially block someone for more than 24 hours, perhaps after a particular IP address has been blocked X # of times, it is eligible to be blocked permanently? It;s not like a determined individual isn't going to find his/her way around the blockade anyway.

Requets to improve Olark

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Integration with slack
App based on iOS
Less expansive for 1 user
We will switch on crisp.im because it's free

Olark makes it easy to engage with prospects as they're visiting your website

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, makes it very easy to contact an employee

Cons: Sometimes it can't tell you who the prospect is, only where that prospect is located.

Overall: When a prospect is contacted by your team and they visit the website, Olark will let you know who that client is and will give you the option to start a chat with that prospect right from the website.

Has Enhanced Our Customer Service

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Olark Live Chat has greatly enhanced our ability to communicate with our customers.

Pros: Easy to use.

Love Olark.

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use is one of the best thing to look forward. Its shortcut facility to use. It gives an extra comfort for communication with Customer, No need to write the same statement again & again.

Cons: There are few minor bugs found on it.

Overall: Olark is a great chat software. The Chat helps in communication with Customer coming to our Website.

website chat software

Feb 14, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: not a bad software for the money, they discontinued the easy to use chat option in gmail which made me download an alternate tool that was really difficult to setup. I used them with their paid service for a while, then moved to another provider. They took a long time to become mobile ready, it looked really out of wack on my pages.

Awesome Chat Service

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: OLARK is sweet. It's easy to integrate with everything and conversion tracking in Adwords is really simple.

Great product. Easy to use.

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used Olark for several clients now. Thy've enjoyed the experience as have I. I'd recommend it over several competitors I've tried. Great value for the price.

Great options, hard for multiple users

Feb 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I love how I can customize appearance, questions, etc. I hate how difficult it is for multiple users to use simultaneously. We have confused many a chatter by multiple people responding and asking questions at the same time.

Vendor Response

by Olark on February 13, 2017

Thanks for the feedback, Jenny! Has your team tried round robin operator routing? This might solve any confusion around multiple operators responding to visitor questions. As always, come chat with us on Olark.com if we can help you set it up. [-Karl]

Great Chat Option

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Olark has been a great chat option for our website. We have found that communicating with our customers via our Olark chat has increased our sales and customer satisfaction.

Olark makes it easy to connect with my members

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I run a membership website, and one of the perks of being a member is live chat support. Olark makes it very easy to incorporate its code to give access to my members. I also love the other integrations that olark offers with other software platforms that I use on my site.

Great Chat Option

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Works great for chat. Is easy to use. You can be up and running in no time. No need to waste time training your team on a complicated chat option, this is it.

Best chat service in the market.

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Our company uses chat every day. This slick and easy to use product makes it amazingly useful for our customers to reach our team for sales questions and support.

Bring back co-browsing!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Lack of real-time customer shared experience

Overall: I love Olark, except for when they got rid of co-browsing. If not for that, it'd be pretty much perfect.

Olark is good

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company uses Olark every day and we have had very few issues. Whenever anything does come up they are quick to help.

Best Live Chat Option Out There!

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to use, but loaded with powerful features.

Cons: No Slack integration and the Salesforce integration is a bit clunky.

Overall: I've looked at a number of live chat providers and Olark is my hands down favorite. It's incredibly easy to use and loaded with powerful features like targeted chat that you can't get from almost any other provider. Plus, the good folks over at Olark are incredibly helpful.

I only gave Olark 4/5 stars for Features & Functionality because their Salesforce integration doesn't have many customization options and they don't have a Slack integration, but hopefully those will be rolling out soon. Otherwise, Olark is about as good as you can get!

Recommendations to other buyers: Just get it!

So Happy we went with this service!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use

Overall: Easy to install & there has never been an issue in use. Fair pricing and great customer support. Very happy this service was recommended to us.

Great and butifull application

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Still easy to use but something not, language translation aren't directly handle by your application

Would be lost without it

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup and use. Good customisation options. Responsive support.

Cons: Price can be a little high if you want to remove the Olark branding.

Overall: I have been using Olark for about three years and would be lost without it. Customers love using it and it integrates well with my help desk software. Looking forward to seeing how it progresses!

Recommendations to other buyers: Good choice if you need a way of talking to customers hitting your site.

The Easiest & Simplest Live Chat Tool

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy, Simple, Professional, Just Works

Cons: Certain chat design themes do not support the screen sharing features

Overall: I've used Olark on 3 of my websites now. It literally takes only minutes to setup and works like a charm after the initial installation. It makes it easy to manage from 1 - a bunch of customer service agents and makes it very easy to make chat live or to receive the customer questions via email. I highly recommend it...oh and it also looks super sleek and professional.

Recommendations to other buyers: None

Does what it promises

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Works well. A little bummed they got rid of the cobrowsing feature but I heard that may make a return.

Great for small businesses

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The ability to customize your live chat pop up box to match your website. Shortcuts saved many key strokes.

Cons: Tagging could be improved by forcing tags on each chat. Tagging shouldn't be free from text - you should select from a drop down or check box list.

Overall: Olark live chat is great for a small business who wants to interact with their customers through a Live Chat feature. For the money, you will not find a better service provider. The set-up is easy and you can be up and running in less than a day. We used a third-party app to work live chats on a mobile device so you can answer live chats on the go! My only major gripe is on their customer support. The reps typically force out web links for you to read about your problem. We had trouble using Chrome and never found a resolution other than using on IE. Overall a great product for a small business.

A wonderful chat app

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Olark is non intrusive and can be customized to fit perfectly with my website. I love the different holiday themes!

Get Olark for your business now!

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, cost, customer service.

Cons: Difficult to personalize some aspects with new version.

Overall: We love using Olark for both divisions of our office. It is easy to install and use and cuts back on the number of phone calls we get. It is way worth the money and we are excited to continue to use olark for years to come.

Recommendations to other buyers: If possible it would be nice to have a mobile chat box on a website template that is not mobile. I dont know if that is even possible

Easy to Use

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Olark as a the chat interface for people communicating via our website and it has been great for quick questions and assisting our clients.

Excellent choice for live chat software

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, plug and play solution if you want live chat on your website. You can also get valuable data such as chat transcripts, traffic source etc to give you more insight.

Get your money's worth

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Olark for 3 different websites for different lines of business within our company. It has given us the ability to instantly help customers online and also collect lots of valuable data to help us improve our website.

Excellent bang for buck

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, extremely user friendly backend access

Cons: Would be nice to have some more customizable features

Overall: When I was doing my research for live chat options on our website, I went through several different providers and settled on Olark. Definitely a great choice for ease of use and customer support. Setting it up is extremely easy, pretty much a plug-and-play solution. And even when you get stuck their customer service (not-so-ironically via live chat on their website) is lightning fast!

Great Way to Communicate With Clients

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our business focuses on exterior remodeling of residential buildings. We wanted another way to communicate with prospective clients because not everyone wants to call and speak to someone, especially if they aren't sure what they're wanting to do. Using Olark has allowed us to communicate effectively with customers on what they might be interested in. It also has allowed us to keep effective notes on customer comments and concerns with their remodel. I would definitely recommend Olark to someone who wants another way to connect with customers!

Easy to Learn, Easy to Manage

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the email forwarding if messages are missed. The interface is clean and it's easy to train new employees.

Overall: My favorite part about Olark has been how easy it is to teach new CSR's how to use the program. The controls are intuitive and it takes basically no training. The short cuts are very handy for my team and they appreciate the email forwarding feature that allows for flexibility while taking calls, email, and chats all at the same time. The transition to the updated platform was a little rough, but it's been a lot better now that it's settled.

Olark is easy to use

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Olark is easy and very user-friendly. Comments from potential patients are very positive as well. We would recommend it.

Great product

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall it's a great product. I think it's a bit overpriced and using the added features is a bit complicated at first. I am still not sure I am utilizing all the features but it looks great on our site and the customer experience is good as well

Great Program!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We can see what the customer is looking at!

Cons: I wish that there was a screenshare option. There used to be, but for some reason it was taken away.

Overall: We use this in our office and it is a great way to help customers! We are easily able to track customer problems as well as track the knowledge of out customer service team!

Recommendations to other buyers: This software is great!

Simple and excellente service

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Simple to understand, simple to implement and simple to use. Always upgrading with new features. All the doughts have been answered by the online support. Everyone can learn fast how to use ir in the desktop or mobile apps.

Game Changer

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: O'Lark allow us to have instant communication with our customers and even better, with our potential future customers. Getting it set up was easy and ongoing interaction with people when they get to our site is even easier!!

Director of Sales

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Olark has allowed us to stay in close contact with our customers during all times of the day. The technology let's our customers know that we are available to field questions at any point during the course of the relationship. The Olark chat pops up in timely fashion, alerts our staff, and gives our customers a sense of priority and easy access to open a conversation and/or clarify a quick item on our site, all the way to scheduling a demo. Additionally, we perceive the tool as a lead generation opportunity! We look forward to continued use of the Olark technology.

Very user - friendly!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've tried a couple other live chat platforms and this is by far the best! So easy to use, both for us and the customers. The admin dashboard is everything I need in one place. Support has been great, too!

Great Features and Customer Support!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use and support

Cons: price - not cheap

Overall: I've used Olark for several years now. They've given me several options as my business has grown. Their software is excellent and their support is excellenter! (Is that a word?) It doesn't matter - they are great!

Recommendations to other buyers: no

Olark rocks

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The white label option is key. No business wants advertising for another business on their website.

Cons: White label pricing seems a bit ridiculous.

Overall: We're able to conduct business over our website that never would've been possible before. Now people who don't like to talk on the phone can communicate with us effectively enough to receive the same level of service as those who call in.

Recommendations to other buyers: Seriously, give us a discount on the white label pricing. It's an unreasonable premium, and can be reduced without impact. Don't eliminate the premium altogether, just be less grabby.

Great for supporting customers

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of setup, user interface, reporting, and shortcuts (saves us typing typical responses)

Cons: Would prefer to see a smaller interface/screen, but not critical. Would love to see color coding, showing which IP addresses are repeat customers. Dream would be to allow user to tag IP's so instead of seeing IP address: xxx only, it would have in brackets (customer name).

Overall: Olark offers an additional level of support for our customers, many of whom would rather text/chat then pick up the phone, or craft an email. It amounts to instant support for our customers, and another benefit that keeps them loyal. Compare getting your question answered instantly versus filling out a form, submitting a "ticket" and waiting for who know's how long before your question gets answered. Instant chat is the future, and Olark is paving the way.

Love this product

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and pretty

Cons: Too simple lack of good mobile interface

Overall: I love it. It's cheap and all my employee love it. Easy to use and nice interface I'll definitely recommend for anyone

Recommendations to other buyers: No it's good value

Fit for Purpose

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Nice design, simple to install, works with 3rd party apps.

Cons: Outages and loading issues far too often.

Overall: In all honesty, it isn't the most "feature rich" live chat system out there, but as far as doing what it says on the tin, it does just that. I would recommend as a starting platform into Live Chat for any business.

Recommendations to other buyers: None.

Great for customer communication

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Live chat windows in admin mode, seeing where people are from. Flexibility. Easy to use.

Cons: I wish we could integrate it as a widget on our page instead of always being tied to the bottom of the screen

Overall: At our church, we stream our services online live on Sundays. We have a lot of visitors who watch online months before they ever come to a service in person. It's important for us to be able to answer questions live while they are engaged on our website. This is a great tool for us!

Happy Olark Customer

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support is wonderful when there is a question and the chat box on our website creates a lot of value by encouraging more prospects to engage with our team.

Great, easy to use service

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: VERY easy to implement and customize. Great use experience.

Cons: Can't think of anything right now.

Overall: This is a very easy turn-key solution to customer website chat. Our agents find the software very easy to use. Our customer really love the chat and ask us anything about our products and services, and often even place orders with our agents. Olark has been an invaluable addition to our customer service philosophy. Some things I wish Olark had the ability to do: 1. Block a user from entering a credit card number (yes, it happens) or custom RegEx matches, 2. allow customers to chat with us via SMS on their phones (our agents would chat in the same chat window that they currently do), and 3. have an Olark Android app so our agents can chat with customers after hours if needed (yes, we would pay them :-).

Over all the experience has been very positive. Olark's customer service is caring and responsive. I would recommend trying Olark (really it's easy to implement or turn off). You've got nothing to lose, really. You can customize almost everything about it from the user's point of view.

Recommendations to other buyers: I really can't imagine why someone wouldn't try it. There's really nothing to lose. Turn it on and if you don't like it, turn it off.

Olark is great

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very happy with Olark ... the service has been tremendous and the product has actually gotten us clients, who might not otherwise call ... 5 stars

Great product across multiple sites

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Cons: Wish the platform was a little more user friendly. Functionality is there but the presentation could be improved.

Overall: We run several online ordering websites for Seasonal products. Olark has worked well for us and one of the main features I love is the ability for the system to automatically turn off or on the site as we have attendees logged in or not. No worries about questions going unanswered. Another feature we use is turning off chat in certain geographically areas that don't require the same type of support that we want in other areas.

Istn quite Intercom, but for this money - go for it!

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I miss some aditional features and translations or customisations (people in Slovenia cant rate operaters in Slovene language). We had some hiccups regarding cookies and what we see / or the customer sees. But all in all, cool stuff.

Orthodontist Industry

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: It has been very helpful in building our customer experiences. We have used this platform to engage our audiences when they visit certain pages or if they have any technical questions before coming into the office. The ease of use is what makes our organization love this tool. It has become an essential part of our business.

Olark has made our company money

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Olark chat on our 57gold.com web site ... it works great ... and clients who are not into using the phone, use the chat and it leads to orders ... appreciate the service Olark has given.

Great tool for customer support

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customization! This tool works for us because we can design it to fit our needs.

Cons: I am looking forward to the return of the screen sharing option.

Overall: We use Olark to provide our 30,000+ clients with immediate support. We get a lot of thanks from our users for being so easy to get in contact with. And, they love the holiday themes.

Recommendations to other buyers: Some of our users have complained about the inability to completely close the chat tab.

Olark Review

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User friendly. Any one can set this up.

Cons: NA

Overall: Olark is fantastic. We use it for our company's website. Many people don't take advantage of the online chat; however, those that do are grateful for an easy and immediate response. Olark is very easy to use for an admin and user.

Recommendations to other buyers: NA

Lightweight and beautiful

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Easy to use and stylish. Looks good in the bottom right of your homepage. Easy features to use and very easy to see past chat history, which surprisingly you don't always get in this industry

Pros: Looks nice Works easily Simple learning curve

Cons: n/a

Recommendations to other buyers: Try it out!