# Olark Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Olark Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/125957/Olark --- # Olark Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Olark ## What is Olark? Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choose Olark. Add an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights. GDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53 ## What is Olark used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 471 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Starting price $29 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Olark?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.olark.com/&name=Olark) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Olark 4.5 (471) VS. [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $29 Other, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (470) Ease Of Use 4.3 (16,331) Value For Money 4.4 (387) Value For Money 4.2 (11,396) Customer Service 4.6 (380) Customer Service 4.3 (10,616) ## Olark alternatives Highest Rated [4.7 (24,071)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (4,455)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Proactive Chat 3.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Transcripts/Chat History 4.7 (10) 50.00% of 10 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.2 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 3.5 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices File Sharing 4.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Customizable Branding 4.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Olark 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Track interaction history by documenting conversations for contacts Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.3 (469) 4.3 Based on 469 reviews ## Pricing Value for money 4.4 (387) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/125957/Olark/pricing/) Olark $29.00 Other,Per Month It includes: - Automation - Chat Analytics - Chat Notifications - Chat Tools - Chat Transfers - Customization - File Sharing - Integrations - Powerups - Security - Team Management - Visitor Details - Visitor Page Tracking Value for money 4.4 (387) 4.4 Based on 387 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (380) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (380) 4.6 Based on 380 reviews ## User reviews Overall rating 4.5 Based on 471 reviews Filter by rating 5(285) 4(159) 3(22) 2(4) 1(1) Mentioned topic Sorted by most recent CB Cynthia B. Client Care Representative Professional Training & Coaching ### "Live Chat that WORKS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 5, 2025 It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs. This has been a long journey that keeps evolving and maturing with constant feedback and teamwork Pros Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better. Cons Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Director Computer Software ### "A decent low cost live chat with limited functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 December 6, 2024 It's cheap and serves a purpose when you're a start-up trying to save money. It's a good stepping stone to other apps like Freshdesk and Zendesk. Pros It's one of the cheapest live chats that you can buy starting at $29 per month. It's also just a pure chat app with no helpdesk functionality. So, if that's what you're looking for - Olark can solve that problem. Cons You really do get what you pay for. It looks horrible and very outdated. You can't customize your auto-responses very well. You can't design a chatbot here, and their customer service is bad. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) We grew out of their free plan and needed a cheap live chat alternative before we upgraded to Zendesk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kyle A. Operations Mgr Consumer Goods ### "Very serviceable chat for your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 13, 2024 Quite good experience, used their service for well over 5 years without many complaints or outages. Pros Chat worked exactly as expected, allows our CS team to respond to customers chatting in on our website. Can see customers locale which is helpful to discern scam/junk chats. Cons This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate window/tab. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Abhilash S. Accountant Textiles ### "Olark's Features are So Powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Pros I enjoy the reliability of this livechat solution. Olark is so amazing to use. Cons Olark has never been problematic to us. Olark is effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Fakher R. Marketer Furniture ### "Plateforme de chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 15, 2024 Pros Olark possède une interface facile à utiliser Cons Il est décevant de constater qu'il n'existe pas d'application mobile Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BY Bediss Y. Digital Marketer Retail ### "Facile à utiliser " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 17, 2024 Pros Le chat est un autre moyen d'interagir avec les clients qui ne sont pas disposés à appeler ou à envoyer un e-mail Cons Les paramètres nécessitent un peu plus de réglage. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jayanth R. Project Manager Insurance ### "Olark is a simple yet very effective chat tool to use for any business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 28, 2023 Olark increased our chat traffic on the website with more Sales converted Pros Olark is affordable, easy to deploy & a very stable chat tool. Olark is intuitive for agents using it to assist & customers reaching out via chat Cons Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market Reasons for choosing Olark Olark was affordable. It was very easy to quick to configure & deploy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nick M. BDM Information Technology and Services ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 13, 2023 Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile. Pros Live chat option and analik module. It's easy to use and mobile application works fine for me. I can be online all the time. Cons No phone app, so I can't be online always. Not good analys and didn't like the chat module. Cancelled after trial. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Didn't like 'add free live chat' in Tawk. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reasons for choosing Olark Just tried Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2023 Hi Nick, Thanks for your review. We're glad we could be helpful. We're regularly updating our integrations & capabilities. If you would like to learn more, please chat with us at Olark.com AS Antonella S. Project manager Apparel & Fashion ### "eccellenza nel servizio" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 5, 2023 Olark è una soluzione popolare per il supporto al cliente che offre un'interfaccia intuitiva per la gestione delle conversazioni in tempo reale. Molti utenti lo trovano facile da configurare e utilizzare, e apprezzano la possibilità di rispondere rapidamente alle domande dei clienti tramite chat. Pros Personalizzazione: Olark offre una serie di opzioni di personalizzazione per l'aspetto e il funzionamento del widget di chat, che aiutano le aziende a creare un'esperienza coerente con il loro marchio.Integrazioni: Olark offre integrazioni con molte piattaforme e sistemi, tra cui CRM, sistemi di e-commerce e altro ancora. Questo rende più facile per le aziende gestire tutte le informazioni del cliente in un unico luogo.Analisi e rapporti: Olark offre funzionalità di analisi e rapporti per aiutare le aziende a capire meglio le conversazioni e i clienti.Facilità d'uso: Olark ha un'interfaccia intuitiva e facile da usare, che rende semplice per le aziende gestire le conversazioni di chat.Supporto al cliente: Olark offre un supporto al cliente affidabile e disponibile, che aiuta le aziende a risolvere rapidamente eventuali problemi o domande. Cons Costo: Olark può essere più costoso rispetto ad alcune delle altre opzioni sul mercato.Limitazioni di integrazione: Al contrario di quanto detto nel punto 2 delle cose positive, alcune integrazioni possono essere limitate o non disponibili.Funzionalità limitate: Alcune aziende potrebbero trovare che alcune funzionalità sono mancanti o insufficienti, a seconda delle loro esigenze specifiche.Interfaccia utente: Alcuni utenti potrebbero trovare l'interfaccia utente di Olark complessa o poco intuitiva.Problemi tecnici: Come con qualsiasi software, ci sono sempre rischi di problemi tecnici o errori. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reasons for choosing Olark Per il prezzo è velocità nel servizio al cliente. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2023 Hi Antonella, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com CC Chris C. Sales Development Manager Construction ### "Good functionality for website chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 25, 2023 Olark had nice functionality for communicating with live chat with website users. We used the product within a team of sales reps through rotation and it was fairly easy to use and it did the job we needed it to. Pros Olark was an easy-to-use platform that integrated with website chat with a former company. Chats came through in real-time and there were no specific disruptions and it did the job we needed it to connect with website visitors. Cons Was sometimes difficult to manage chats by conversation in the dashboard. This was a few years ago so product improvements may have already happened. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2023 Hi Chris, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support please chat with us at Olark.com [View all Reviews](https://www.capterra.com/p/125957/Olark/reviews/) Popular comparisons [WhatsApp vs Olark](https://www.capterra.com/compare/125957-180345/Olark-vs-WhatsApp)[LiveChat vs Olark](https://www.capterra.com/compare/62194-125957/LiveChat-vs-Olark)[LiveAgent vs Olark](https://www.capterra.com/compare/102188-125957/LiveAgent-vs-Olark)[Tidio vs Olark](https://www.capterra.com/compare/125957-144040/Olark-vs-Tidio-Chat)[Zendesk Suite vs Olark](https://www.capterra.com/compare/125957-164283/Olark-vs-Zendesk)[Slack vs Olark](https://www.capterra.com/compare/125957-135003/Olark-vs-Slack)[Intercom vs Olark](https://www.capterra.com/compare/125957-134347/Olark-vs-Intercom)[Zoho Desk vs Olark](https://www.capterra.com/compare/125957-169505/Olark-vs-Zoho-Desk)[HubSpot CRM vs Olark](https://www.capterra.com/compare/125957-152373/Olark-vs-HubSpot-CRM) [Bitrix24 vs Olark](https://www.capterra.com/compare/113540-125957/Bitrix24-vs-Olark)[Pipedrive vs Olark](https://www.capterra.com/compare/125957-132666/Olark-vs-Pipedrive)[Pure Chat vs Olark](https://www.capterra.com/compare/125957-141708/Olark-vs-Pure-Chat)[Salesforce Service Cloud vs Olark](https://www.capterra.com/compare/125957-136189/Olark-vs-Salesforce)[UJET vs Olark](https://www.capterra.com/compare/125957-164070/Olark-vs-UJET)[JivoChat vs Olark](https://www.capterra.com/compare/125957-178227/Olark-vs-JivoChat)[EngageBay CRM vs Olark](https://www.capterra.com/compare/125957-178819/Olark-vs-EngageBay-Marketing)[TeamSupport vs Olark](https://www.capterra.com/compare/87908-125957/TeamSupport-vs-Olark)[Genesys Cloud CX vs Olark](https://www.capterra.com/compare/125957-179417/Olark-vs-Genesys-Cloud)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)