# Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Olark Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews CB Cynthia B Client Care RepresentativeProfessional Training & Coaching, 51 - 200 employeesUsed the software for: More than 2 years. “It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs.“ January 5, 2025 LY Leana Y Marketing DirectorComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “You can't customize your auto-responses very well.“ December 6, 2024 CB Cynthia B Client Care RepresentativeProfessional Training & Coaching, 51 - 200 employeesUsed the software for: More than 2 years. “The system is great showing important data to better support the client.“ January 5, 2025 KA Kyle A Operations MgrConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate window/tab.“ May 13, 2024 Romina J telecommunications computer technicianElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: 6-12 months. “Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to communicating with your customers, and it allows you to keep track of the activities and interactions of your customers.“ July 17, 2022 CC Chris C Sales Development ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Was sometimes difficult to manage chats by conversation in the dashboard.“ January 25, 2023 SK Sushil K Managing DirectorPhotography, 201 - 500 employeesUsed the software for: 1-2 years. “Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and automated messages.“ July 9, 2021 NM Nick M BDMInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “No phone app, so I can't be online always.“ February 13, 2023 ## Showing most helpful reviews Showing 1-25 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shayne H. Director of Sales Internet Used the software for: Less than 6 months ### "The Best Customer Service Add On!" April 8, 2019 5.0 Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though. Pros 1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience. Cons 1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative. Review Source Romina J. telecommunications computer technician Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Easy to use tool" July 17, 2022 4.0 Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to communicating with your customers, and it allows you to keep track of the activities and interactions of your customers. Pros Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales. Cons I have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients. Review Source Response from Olark March 14, 2023 Hi Romina, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com VR Verified Reviewer Marketing Director Computer Software Used the software for: 2+ years ### "A decent low cost live chat with limited functionality" December 6, 2024 3.0 It's cheap and serves a purpose when you're a start-up trying to save money. It's a good stepping stone to other apps like Freshdesk and Zendesk. Pros It's one of the cheapest live chats that you can buy starting at $29 per month. It's also just a pure chat app with no helpdesk functionality. So, if that's what you're looking for - Olark can solve that problem. Cons You really do get what you pay for. It looks horrible and very outdated. You can't customize your auto-responses very well. You can't design a chatbot here, and their customer service is bad. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) We grew out of their free plan and needed a cheap live chat alternative before we upgraded to Zendesk. Review Source Ifeoma O. Developer Used the software for: 2+ years ### "Easy to use support solution." July 10, 2018 4.0 Pros Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark. Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients. I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet. Cons Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good. Review Source Crystal I. Marketing Content Developer Insurance Used the software for: 1-2 years ### "Best Live Chat " April 23, 2018 5.0 Pros Olark is hands down the best chat software we have used based on functionality, ease of use, and price. We have used 2 other softwares and none compare to Olark. Olark is easy to customize to fit your website (color scheme, style, design, etc) and it is easy to use (for both back end and front end users). We found our users are more engaged when chatting to us through Olark. Cons The only complaint we have is that we can't share seats. This makes sense. Olark doesn't want you to only purchase one seat, yet have multiple users using it. I guess we were blessed in the last software we used which allowed us to have 2 people for one seat. The other software failed in other regards though, so we are fine paying for multiple seats with Olark. I guess we actually have one more complaint: people who chat with you can upload screenshots, but not the other way around. We cannot upload screen shots into the chat while chatting with people. This makes it difficult sometimes. We have to explain via words where to click on our website or where to sign a document. We would love if a feature was developed where both front end and back end users could attach screenshots. Review Source Santiago A. Co Editor Chief Marketing and Advertising Used the software for: I used a free trial ### "There is no better option today than Olark." April 13, 2019 5.0 Every time a potential client came in, we noticed that soon after we left our portal, we began to prove that it was what was needed, and we noticed that the accompaniment in the purchase is fundamental, especially when it comes to highly specialized articles. We looked for options similar to Olark but none offered that great ability to adapt to our needs, so we decided to install their live chat platform and the results changed completely, from having visits of a few minutes to a secure sale after each interaction. Apart from that, we achieved an integration with another platform such as Slack, which has led the work team not to lose any sales, and at the same time, has integrated us more as a team for common purposes. Pros When working with businesses of all kinds, especially the one that is linked to sales and customer service, one of the aspects imposed by the criterion of a good or bad experience is customer service. That's why I like Olark a lot, because you can offer an exclusive experience, which translates into higher sales. Since we used Olark, we have attracted more people, because thanks to its platform, it allows you to respond in record time, all those doubts about your products or services. Another thing that I like, is the ability that offers you to customize the chat to the corporate image of your company. Also, when you start communicating with any visitor, it allows you to know valuable data for your work, information such as location and contact details. Live chat is so important to us, and the best option you can find is Olark. Cons All their years of experience offer you a shielded commercial option, which makes me not identify negative aspects of their platform or their services, quite the contrary, I have compared them with others and greater are the profits, a marvel. Review Source Nathan P. Director of Client Training and Onboarding Computer Software Used the software for: 2+ years ### "What Olark lacks in functionality, it makes up for in simplicity and clean UI" November 1, 2018 5.0 Overall, I've loved using Olark as a simple sales and support tool. However, any ticket creation or formal integrations are lacking. If you're looking for a tool that is more than a simple one-to-one, one time communication tool, then I would look elsewhere. Pros The UI is clean, easy to use, and is honestly just pleasant to log into every day. Beyond that though, the shortcuts are helpful, and the storage of past chats is really advanced for the price point, and easy to sort through and keep track of. Lastly, the reporting and metrics are helpful in making informed decisions. Cons There isn't a lot to Olark. It's a chat tool, pure and simple. The integrations are available, but they aren't easy to connect, and they don't provide a lot of output for the trouble. Review Source Alan O. Growth marketing gun for hire Computer Software Used the software for: 1-2 years ### "Helped up convert bigger customers and expand customer service" March 29, 2019 5.0 The team had been using Olark for support before I joined and had it available for everyone looking at the website. When I joined I did some analysis to see if it was worth keeping Olark running on the front-end of the website where non-customers could use it. Or could we save money and resources and just make the support available to customers after they logged in. I was very nicely surprised to find that leaving it on the front of the website resulted in us converting customers x3 times the average size. I guess they liked to check us out and make sure there were real people there to talk to if any issues. The end numbers were that for every hour a support person was answering questions on the site we were earning a little over $100 in return. These numbers resulted in us actually expanding the customer success team to make sure all time zones were covered. Pros Easy to set up and run with a distributed support team across the world. Cons No real downsides. The software worked exactly as advertised. Review Source Brent Lionel M. Virtual Assistant Information Technology and Services Used the software for: 1-2 years ### "Olark is a great tool to respond to customer enquiries" December 10, 2018 4.0 Overall, it's okay but there's a lot of room for improvement. Pros Olark allows you to create a pre-chat survey to get leads. The fallback message is cool too specially if you're not able to answer any chat within a span of time. You can also forward the message to the right department that must take care of any request from a possible customer or existing customers. The Pro version allows the chat support to access the scree of the customer with the customer's approval. You can also transfer the chat to another chat support member. Their cobrowsing is super duper useful. Cons The chat window templates doesn't really look good and their design are not that attractive. The design of the templates should be improve so they can be attention-grabbing and appealing. Review Source Steve L. IT Manager Consumer Goods Used the software for: 2+ years ### "Olark has been our trusted customer chat software for years." June 21, 2018 5.0 Pros Easy to install. Both desktop clients as well as web clients available. Can set up default response templates. Nice back end reporting. Various configurations are available for the customer user interface depending on your preference. Cons Needs an auto responder. If it has one, I don't know where it is. I want it to auto-reply to the customer with a message such as, "Thank you for your message. Please give us a couple minutes to reply." We have customers who expect an immediate response and don't want to wait more than 15 seconds. Review Source CB Cynthia B. Client Care Representative Professional Training & Coaching Used the software for: 2+ years ### "Live Chat that WORKS" January 5, 2025 4.0 It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs. This has been a long journey that keeps evolving and maturing with constant feedback and teamwork Pros Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better. Cons Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests. Review Source KA Kyle A. Operations Mgr Consumer Goods Used the software for: 2+ years ### "Very serviceable chat for your website" May 13, 2024 5.0 Quite good experience, used their service for well over 5 years without many complaints or outages. Pros Chat worked exactly as expected, allows our CS team to respond to customers chatting in on our website. Can see customers locale which is helpful to discern scam/junk chats. Cons This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate window/tab. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Review Source VR Verified Reviewer Technical Support Specialist Computer Software Used the software for: 2+ years ### "One of the easiest tools to connect with customers" October 18, 2019 5.0 I love that you connect and the UI is uncluttered. As you wait for chats, Olark welcomes you with a positive message. Then as you get the chats, it is very easy to use. It took me and my peers a couple of minutes to learn how to use it. Our customers love to chat and they also love how easy it is to get in touch. Pros It's simple, easy to use and allows you to store frequently used responses to speed up communication. Cons Visitors can send you files but you can't send files back to visitors. It is a bit difficult because if you want to send a PDF or a screenshot, you have to e-mail it or have it stored on a Web server and give the visitor a URL. Review Source VR Verified Reviewer Founder & Creative Director Apparel & Fashion Used the software for: 2+ years ### "A customization chat function for e-commerce" October 15, 2018 4.0 A simple way to add live chat and messaging to any e-commerce website Pros A lightweight async chat client that does not slow down your website load times, the UI can be customized to match your brand. Many plans and features including team management, transcripts, visitor page and cart tracking. Cons For our free legacy installation the visitor page and geolocation tracking is no longer working, not sure the reason. Review Source VR Verified Reviewer Sales Operations Coordinator Computer Software Used the software for: 2+ years ### "We love Olark" March 5, 2019 5.0 Great! We love it Pros We use Olark for our online chat software. We love the ease of use especially the short cuts. We have experienced no downtime with the software and our clients love that they can chat in if they have a quick question versus calling or emailing us! Cons There are no cons to speak of for Olark software. Review Source VR Verified Reviewer Customer Care Assistant Manager Food Production Used the software for: 2+ years ### "Love this tool!" December 13, 2018 4.0 Pros Amazing, responsive customer support. Stats are helpful and easy to follow. Ability to manage and monitor employees is top notch. Cons My company uses iMessage via Olark. Love the integration and ease of use, but inability to upload attachments to send to customers is frustrating. Review Source VR Verified Reviewer Programador Full-stack PHP Internet Used the software for: 6-12 months ### "Keep connected with your clients" April 7, 2019 4.0 I set up Olark for a web page where the user was an adult from 50 to 60 years old. With Olark we managed to help many people to understand the page and the possibilities. Pros With Olark you can be connected with your potential customers in a simple way. You can know what part of the web they are visiting, their operating system, their browser and even share a screen to help in a direct way. You can also configure different questions / answers for different pages. It is very useful! In addition, it is very easy to configure! Cons The design system is limited and often does not adapt to the needs of the website. Review Source BA Bo A. Director of E-Commerce Printing Used the software for: 6-12 months ### "Easy to use and get started with" January 13, 2017 4.0 Olark is a great chat tool. When you focus on one part of customer support like they did (chat), you end up with a good product. Pricing: I like their pricing policy. You can define the actual number of operators and get billed accordingly. You can go up and down on that number as you need. Functionality: Both the chat client and the operator view are easy to use. There is enough functionality to allow you to transfer chats between operators, ask for feedback, etc. Another great feature is sending some visitor information from your website where you use the client to the operator. For example, if your users log in, you can transfer the user information, email, etc for the operator to see. Stability: There have been some stability issues in the months before January 2017, but Olark seems to be on it and it improved recently. You can sign up for SMS and email alerts too. Reporting: Reporting is available, altho I would like to see some improvements. Most serious companies with a good customer support have operator schedules. I would love to be able to have the ability of defining schedules for each operator and have that included in the report. As much as you want to get reports from end users and about their satisfaction, you need to keep track of the operators and if they are sticking to the schedule. Pros Eease of use and integration. Cons Some stability issues and outages. Review Source Crystal I. Marketing Content Developer Insurance Used the software for: Less than 6 months ### "Switched To Olark; Wish We Switched Sooner!" May 31, 2017 5.0 Pros Olark is super easy to use. We originally were using a free live chat software...and what we learned is that free is not always better. Olark was our top choice and we started with a free trial. After 2 weeks of the free trial, we knew we had to be a paying customer. Super easy to set up, to customize, and our users love it. It is just like texting (similar chat bubbles...you can see when the person is typing, etc) and so it feels familiar for users. We've increased chats and increased our satisfied customers! Cons My only con is that you have to pay "per seat". In our previous live chat software, we were able to just purchase one seat and have two people monitoring that seat. With Olark, each login needs its own seat. This is an added expense, but Olark is competitive with their pricing. It is worth the extra cost for us. Review Source Cesar C. Docente asociado Education Management Used the software for: Less than 6 months ### "Olark Chat tool that communicates in a diverse, innovative and efficient way" December 20, 2018 5.0 It allows me a greater margin of communication with many people, allowing my organization to make itself known through personalized pre-chat surveys, detailed information about visitors and detailed reports, generating a previous empathy between us and the clients. Pros The versatility that this tool has to integrate efficiently with Mailchimp one of my most efficient alternative messaging or the unalterable ability to use Google Analytics tools make this Chat system a powerful tool to connect with the right client, in the Right place, at the right time. Cons As for the negative elements The live chat from Olark has not allowed me to even talk to some customers directly from the Groove widget the other has been that the automatic sending of the chat transcripts from my help box in Scout to facilitate communications with some person has not occurred in the time that was aspired. Review Source VR Verified Reviewer Director of Partner and Customer Success Food Production Used the software for: 2+ years ### "olark" December 18, 2018 4.0 they are quick to gather feedback but do not make a lot of changes Pros \-reporting tool is through -CX is friendly, helpful Cons \-lack of integration options -stand alone chat app is bad Review Source VR Verified Reviewer President Events Services Used the software for: 1-2 years ### "Amazing Chat Experience" July 11, 2018 5.0 Pros Extremely easy to install and use. The UI is clean and easy to use for the user and it's impacted our business in a very positive way. Cons I don't have any cons whatsoever. This tool has really changed how we interact with our customers. If we need to move them to a phone call, we can do so easily. Review Source Jason B. Manager of Paid Search Retail Used the software for: 2+ years ### "Awesome Chat Tool" December 5, 2018 5.0 Olark has been a very great tool for my team to use. It creates a way for us to reach our customers via different avenues. We get many chats every single day and our customers appreciate being able to use this to get a hold of us without picking up the phone. Pros Olark is very easy to use, it is cost efficient, and it gives you insights to your customers that you would not have otherwise known. Cons If you have a large sales team you will need a lot of logins for Olark. This can take it from an inexpensive tool to a relatively expensive one. Review Source VR Verified Reviewer Inside Sales Hospital & Health Care Used the software for: 1-2 years ### "Used at previous job" May 28, 2019 5.0 Pros Very awesome tool to track website visitors, chat, and more. I loved seeing where the website visitors came from and how. The chat button was also very useful because you could start a chat or vice versa with him. Cons None that I could think of. Everything worked as intended. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Great live chat platform " March 13, 2018 5.0 Pros Easy to use and very user friendly. It always works well and seldom have any issues. We have multiple users in at any given time. Cons It would not hurt for it to have a nice, more intuitive platform. It can be hard on the eyes so updating the interface would be well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.