# Page 11 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Olark ## Showing most helpful reviews Showing 251-275 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jordan C. Marketing Director Retail Used the software for: 6-12 months ### "I did a lot of research on chat apps for my website and Olark is the one that I decided to go with" July 26, 2018 5.0 Pros It is incredibly easy for someone to set up even if you don't have a coding background. More importantly, the CRM that I use was able to tie in with Olark's API to pull relevant chat user data into our CRM. We chat with customers every day and they appreciate the instant satisfaction. Cons The only con to Olark is that they don't have a mobile app for when you are away from a laptop or desktop computer. You will have to use a 3rd party app and I have found it a little buggy. For desktop use it is a great chat though. Review Source Harsha H. Product Computer Software Used the software for: Less than 6 months ### "One of the foremost customer chatting tool" October 9, 2018 4.0 Pros They know how to do customer sales/ support chat softwares really well. Cons There are many free alternatives that can take on Olark any day. Review Source JS Jason S. E communications specialist Management Consulting Used the software for: 1-2 years ### "Great experience for live chats" August 9, 2018 5.0 Altogether, Olark has been an easy program to get used to to for a new operator Pros This is the easiest program i have ever learned how to use at my job. It makes it quick and easy to respond to customers by having a way to post quick responses using commonly and frequently used phrases. Cons The biggest complaint I have about Olark is that it frequently goes down while in bbn use and I am unable to type a message to a customer. Review Source JM Jared M. Owner Marketing and Advertising Used the software for: 6-12 months ### "Great chat tool!" November 2, 2018 4.0 Pros Really easy to use and set up. If you aren't using a chat system on your website, you are missing out on sales! Cons None at this time, it is a pretty good value for the cost! Review Source AM Ahmed M. manager Furniture Used the software for: 1-2 years ### "good to use" January 13, 2017 5.0 it is very helpful for our customer system was down few times last month which was annoying otherwise it helps us offer good customer service Pros ease of use cost is affordable Cons could have been better repeat of service interruption Review Source Melissa J. Student Higher Education Used the software for: Less than 6 months ### "Love it!" November 22, 2018 5.0 Pros Simplist help desk application currently out there. It is a major time savor. Cons Wish we could share graphics with clients. Review Source HM Haley M. PR/Marketing Intern Retail Used the software for: 6-12 months ### "Good Chat Platform" December 20, 2017 4.0 Pros We use Olark for chat on our website and it does a good job of allowing us to help customers. We like being able to transfer a chat to someone else and being able to limit the number of people we chat with at once! Cons Every once in a while it seems the website time out and I will think I'm live but I'm not. I just refresh the page and then it works! Review Source Ryan P. Owner / Founder Internet Used the software for: 1-2 years ### "null" December 31, 2015 4.0 Review Source JW James W. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Great Service" January 13, 2017 5.0 It has been nice to engage our guests online when they have a quick question. We don't use all olark offers but we get our value from what we do use. Pros Ease of use Cons There is a lot to teach a staff if you use all that is present. Review Source EN Eric N. Art Director Business Supplies and Equipment Used the software for: 1-2 years ### "Great Customer Support" January 13, 2017 5.0 Lowering the barrier of entry to support helps us answer quick questions and make our prospective customers feel at ease. Pros It's seamless with our site. Cons The plan tiers don't work with small businesses with only one user. Review Source TG Trevor G. E-commerce specialist Information Technology and Services Used the software for: 2+ years ### "Great for occasional use" October 24, 2019 5.0 As a small e-commerce site it is tough to compete with large sites like Amazon. Olark gives us one of the tools to do that. Pros The free option is great for companies like ours where live chat is only used occasionally. We just need basic functionality for now, but love that this can be expanded as our needs grow. Cons Sometimes I am logged in automatically when I open my browser and sometimes not. I wish this was more consistent. Also I wish there was a notification that would pop up on my screen when I receive a chat message even if I have my web browser minimized. Review Source VR Verified Reviewer Digital Marketing Manager Internet Used the software for: 6-12 months ### "Good Live Chat Provider" September 10, 2019 5.0 Pros Great and reliable live chat provider for businesses. Cons May not be as robust as others, but is a solid option. Review Source NS Nick S. Manager Computer Software Used the software for: 1-2 years ### "Amazing company that makes technology work for you - Always Olark - all the Way" January 13, 2017 5.0 Very intuitive software with logistical view of clients IPs(The inside view).Helps differentiate traffic and helps sell more. Pros Ip View, geographical insight.Intuitive Cons None that i know.Love everything about it. Review Source MF Manny F. Used the software for: ### "Made our life easier!" January 16, 2017 5.0 We did our research before signing up with Olark chat couple of years back. From ease of installing the software on Magento, setting up for customer service team and training was seamless. I did have couple of questions and Olark support was there to answer all of them. As a manufacturer's direct retail website, we did see 2% reduction in calls compare to last year, We have saved at least another 2% shopping carts from abandoning with Olark's targeted message and customer offline message feature helped us getting back to prospect customers next business day. Recently, Olark rolled out their chat service for responsive/mobile website and we were quick to jump on this opportunity too and enabled this feature to service our mobile customers. Few other features which make our daily tasks easier are Transcripts, Reports, integration with Google Analytics, Visitor Insights, Chat ratings and ease of adding and replacing operators within admin section of Olark. I have recommended Olark to all of my friends and family members running eCommerce or business websites as a Chat software. Keep up the good work Olark! Review Source BD Bryson D. Marketing Manager Translation and Localization Used the software for: 1-2 years ### "Works great for what we need" January 13, 2017 4.0 We use Olark on our corporate site and really enjoy the themes, options, and features. We can send leads from chat directly to our CRM as well. Great product. Pros Ease of use and integration. Cons Can't think of any. Review Source CP Chris P. Fundraising, Marketing and Membership Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Almost quit before the update" January 13, 2017 5.0 Prior to the most recent update I was in the process of looking for a new chat app. I was unhappy with the look and design options of Olark, but, the recent update adressed these issues. Pros The split dashboards allows me to make changes to the design and settings of the system whilst allowing the operator to continue with their work Cons It's a bit expensive for my budget. Review Source TT Terry T. CTO Information Technology and Services Used the software for: 1-2 years ### "Awesome Chat" January 13, 2017 5.0 Olark provides an awesome chat experience for our users and easy integration with our help desk software (Freshdesk). Pros Ease of use, reasonable cost, flexible api Cons will miss the screen-sharing feature Review Source KS Keval S. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Love Olark." March 23, 2017 4.0 Olark is a great chat software. The Chat helps in communication with Customer coming to our Website. Pros Easy to use is one of the best thing to look forward. Its shortcut facility to use. It gives an extra comfort for communication with Customer, No need to write the same statement again & again. Cons There are few minor bugs found on it. Review Source PM Pablo M. CTO Real Estate Used the software for: 1-2 years ### "good not great" January 13, 2017 5.0 Chat overall good. Wish you had an ios or android app or at least a mobile site for operators. Co browsing was a must for us. Pros works well Cons no co browse. no mobile app Review Source TA Trish A. Reservations Manager Hospitality Used the software for: 6-12 months ### "So many features!" July 16, 2019 5.0 Pros I like the added features, nothing we have used in the past had this many options and the ability to "pop up" on the website and grab people's attention more than doubled our contact, that is impressive! Cons The "price per person" gets a little steep, we are a small office, but it became too costly for us to continue to use this product. Review Source Response from Olark March 14, 2023 Hi Trish, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or alternative pricing options we'd be happy to chat with you at Olark.com KL Karl L. COO Staffing and Recruiting Used the software for: 1-2 years ### "Bring back co-browsing!" February 1, 2017 5.0 I love Olark, except for when they got rid of co-browsing. If not for that, it'd be pretty much perfect. Pros Ease of use Cons Lack of real-time customer shared experience Review Source KH Kurt H. claims lead Used the software for: 6-12 months ### "Great live chat option " July 10, 2018 4.0 Pros Olark give us the ability to help out customers and agents without them needing to call in. It helps cut down on the inbound phone calls for simple questions. Cons Lack of customizations, Olark will log you out after 5 min of inactivity without any warning. Operator cant send attachments. Review Source CS Calvin S. VP of Marketing Computer Software Used the software for: 1-2 years ### "VP of Marketing" January 13, 2017 5.0 Olark is super easy to set and and manage. Chat has been a fantastic marketing channel for our organization. Pros Ease of use. Cons Wish had more templates to choose from. Review Source VR Verified Reviewer SEO Analyst, Content marketer Retail Used the software for: Less than 6 months ### "A beautiful software that simple yet does most of the Job" April 24, 2019 4.0 A really beautiful and flexible software to use everyday Pros Olark had helped me and my client grow leads through our website. Took a couple of days to get it running. The fact that it's so flexible and can interact with many other apps that we already use is the most awesome part of this software. Awesome stuff! Cons The set up was pretty tough at first, but we got a hang of it. We later understood it, and got it working. Review Source dP davide P. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "good but could improve" January 13, 2017 4.0 let the customer to autosend chat after end. create an app to reply to chat from smartphone, without thirdy part softwares Pros ease of use Cons mobile could be improved Review Source Similar Products Featured