# Page 16 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of Olark ## Showing most helpful reviews Showing 376-400 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cC chad C. Used the software for: ### "Game Changer" January 25, 2017 5.0 O'Lark allow us to have instant communication with our customers and even better, with our potential future customers. Getting it set up was easy and ongoing interaction with people when they get to our site is even easier!! Review Source JH Jenny H. Used the software for: ### "Great options, hard for multiple users" February 13, 2017 4.0 I love how I can customize appearance, questions, etc. I hate how difficult it is for multiple users to use simultaneously. We have confused many a chatter by multiple people responding and asking questions at the same time. Review Source Response from Olark February 13, 2017 Thanks for the feedback, Jenny! Has your team tried round robin operator routing? This might solve any confusion around multiple operators responding to visitor questions. As always, come chat with us on Olark.com if we can help you set it up. \[-Karl\] CB Carrie B. Used the software for: ### "Olark Live Chat Review" January 20, 2017 4.0 Since the new format was put in place, there are several functions that are no longer available that our company really liked including the co-browing feature and the ability to customize the size of the chat box. I also find the targeted chat rules to be confusing at times and have had to contact Customer Support on several occasions for help. That being said, Customer Support is always helpful and friendly and the chat runs as it should most of the time. Review Source BF Brandee F. International Admissions Coordinator Higher Education Used the software for: Less than 6 months ### "New at Live Chat" January 13, 2017 5.0 We are really using new Live Chat in our department. The Olark product has been so easy to use and navigate. Training new staff is simple and we are really enjoying it. Hoping to get more adept this year. Review Source AF Andrew F. Used the software for: ### "Best performing chat service" January 13, 2017 5.0 I've used almost every live chat service available and Olark is still the only one the directly integrates with both Salesforce and Pardot. The Salesforce integration isn't near as seamless as I would like but it's getting better. Pros Ease of use, automation is 2nd to none Cons Salesforce integration is not seamless. I have to actually go to cases and attach them to the appropriate contacts Review Source Response from Olark January 13, 2017 Thank you, Andrew!! \[-Karl\] TB Todd B. President Financial Services Used the software for: Less than 6 months ### "Allows us to offer a quality service to our web prospects/customers" January 17, 2017 5.0 It has been very beneficial to us getting new customers. Very easy to use, and the ability to also use from our phones is very helpful. Pros Ability to turn prospects into customers Review Source CM Connor M. Marketing Analyst Used the software for: 6-12 months ### "Easy to use customer chat interface without all the bells and whistles" June 10, 2018 5.0 Pros Simple and easy to use. Can pull customer data into the interface. Easy to manage chats and view transcripts. The reporting available is phenomenal. Cons Doesn't have all the bells and whistles of other business chat providers. Automated features would be nice but it is simple and does simple well. Review Source SK Sudip K. Outlet Manager Food & Beverages Used the software for: I used a free trial ### "Olark - The Live Chat Software" January 15, 2019 4.0 Pros I like it's easy user interface and quick integration feature. Cons I'm not able to send images and larger files through this chat software. Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Great software for sales" July 10, 2018 4.0 Pros Easy to setup and get started. I personally like that I can see what users are currently seeing. Gives me a live idea on what's going on. Cons Quickly sets you as away of you don't respond. I would also love to see more customization for how it looks. Review Source MB Michael B. Used the software for: ### "We couldn't be happier with the service" January 13, 2017 5.0 As a fairly lean customer support team, Olark is a perfect mixture of features and price. It allows us to form much more meaningful relationships with our diverse mix of visitors and dramatically increases our conversion rate for those conversations. It's also good to know they as we grow, Olark and provide us with additional features and tools to make managing incoming conversations easy and cost effective. Review Source HL Hanul L. Used the software for: ### "Awesome Chat Feature" January 13, 2017 5.0 Easy to use + set up; great support; looks great on your website to have a live agent or for your customers to 'leave a message' without having to take the extra step of sending an email. However, if you need multiple agents, it can get expensive (for smaller businesses). I wish that Google Analytics could be integrated better so we can get a better sense of who these prospects are or where they came from. Review Source VC Vincent C. Used the software for: ### "Great website add-on!" January 20, 2017 4.0 Super easy to install and very easy to test and use. This chat tool is a must when you want to collaborate with visitors on your web site. Review Source DB David B. Used the software for: ### "Overall very good chat tool" January 13, 2017 4.0 There are many similar chat services. We 'd like a few additional features such as SMS integration. But what makes Olark a better choice for us is the service. We 've been using Olark chat service for about 6 months in association a partner with users that are not technically proficient. The highly responsive and helpful customer service is great and is a great benefit for us. Review Source SS Sahil S. Sales officer Financial Services Used the software for: Less than 6 months ### "Olark has proven to be a fantastic tool. " October 24, 2018 5.0 From my experience Olark is a great product for a top notch team and I would certainly refer this software. Pros Olark is a very good tool that makes your conversation with the client easy and effortless. It gives you the ability to support your product via live chat. It is a lightweight widget that we use for customer support on our website. The user interface is very much impressive and simple to use as well. Cons Honestly I haven't found any drawback in this brilliant software. Review Source JB Jodi B. Used the software for: ### "Exactly what we need" January 20, 2017 4.0 For a small family owned business this was exactly what we needed to help consumers be able to ask questions or share concerns quickly. We are a distributor of adhesives, sealants, coatings, resin systems, mold making materials, surface preparation cleaners, lubricants, release agents, and other maintenance and repair products so we get many inquiries on a daily basis. Thanks. Review Source ML Miranda L. Used the software for: ### "Solid, Easy way to engage with your customers" January 20, 2017 4.0 Olark is easy to install, simple to use, and gives you what you need so you have no excuse for not engaging your customers where it matters - when they're checking out key pages of your website. Looks great, works well, and delivers value immediately - what more could you ask for?! Pros Easy to use and customize. Looks good. Cons No Freshdesk integration currently. Review Source DZ Dawn Z. Used the software for: ### "Great Additional Way to Reach Customers" January 13, 2017 4.0 We started using Olark last spring. We did not previously have a chat function on our website and were blown away with the amount of customer interactions we received through the chat. It is easy to use and a great sales tool. And customers seem to really appreciate it when they just have a quick question rather then having to call or send an email. Review Source Response from Olark January 13, 2017 Thanks Dawn! \[-Karl\] NH Nate H. Video Producer Marketing and Advertising Used the software for: Less than 6 months ### "Intuitive Chat Service That Will Bolster Any Website" August 8, 2019 4.0 Pros \-Can be integrated into a variety of types of websites -Super helpful for building a website, especially ecommerce websites -Great app to help expedite on the go Cons \-No true cons to speak of, although there were some minor outages on rare occasion Review Source IK Ines K. Community manager Computer Hardware Used the software for: 6-12 months ### "Requets to improve Olark" April 14, 2017 4.0 Integration with slack App based on iOS Less expansive for 1 user We will switch on crisp.im because it's free Review Source KM Kevin M. Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Easy to use, Easy to Integrate" March 19, 2019 5.0 Pros As an online marketer, one of the best things about Olark is that it integrates well with most anything and is actually trackable. The fact that I can track chat conversions within ad platforms is a huge plus for me. Cons There wasn't much that I didn't like about OLark to be honest. Review Source RL Rhiannon L. Used the software for: ### "Think Furniture UK" January 13, 2017 5.0 I have only been at this company 4 / 5 Months but Olark is one of my main responsibilities and it is excellent. It is easy to use and access. We were only ever on a free account but I managed to convince my director to move to the payable account and it was a great choice. I speak to so many clients a week and its helpful for our business and customer needs! Review Source LK Lucas K. Used the software for: ### "Very happy overall" January 13, 2017 4.0 We've been using Olark for many months now to provide our prospects and customers a way to reach us quickly and easily and have been very happy with the product and reliability. The chat is easy to setup and use. There have only been a small handful of very brief outages, which were resolved quickly with full post-mortems of the issue and resolution. Review Source JS Jake S. Used the software for: ### "Olark Review" January 17, 2017 4.0 We have used Olark on our e-commerce site for a little over the year now. We really are satisfied with the software, we have gone from using the module on all pages to select pages we want to engage the customer with. Never had any issues with Olark and look forward to trying out other features than we are currently not utilizing in the future. Review Source VR Verified Reviewer Microsoft Dynamics NAV System Administrator Retail Used the software for: Less than 6 months ### "Excellent customer engagement tool" April 7, 2019 4.0 Quick way for the customers to reach us. Pros Easy integration with different applications. Options to customize the platform with reliable visitors analytics. Cons This app makes the page to load more slowly. Review Source JP James P. Director Computer Software Used the software for: Less than 6 months ### "Olark is a flexible chat and support solution" December 4, 2018 5.0 Pros The solutions in very flexible and provides plugins to integrate with many platforms e.g. WordPress. Cons Does not have screen sharing capability hence the solution cannot be applied to support requiring live remote assistance. 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