# Page 2 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Olark ## Showing most helpful reviews Showing 26-50 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Abhilash S. Accountant Textiles Used the software for: 1-2 years ### "Olark's Features are So Powerful" May 13, 2024 5.0 Pros I enjoy the reliability of this livechat solution. Olark is so amazing to use. Cons Olark has never been problematic to us. Olark is effective. Review Source AS Antonella S. Project manager Apparel & Fashion Used the software for: I used a free trial ### "eccellenza nel servizio" February 5, 2023 3.0 Olark è una soluzione popolare per il supporto al cliente che offre un'interfaccia intuitiva per la gestione delle conversazioni in tempo reale. Molti utenti lo trovano facile da configurare e utilizzare, e apprezzano la possibilità di rispondere rapidamente alle domande dei clienti tramite chat. Pros Personalizzazione: Olark offre una serie di opzioni di personalizzazione per l'aspetto e il funzionamento del widget di chat, che aiutano le aziende a creare un'esperienza coerente con il loro marchio.Integrazioni: Olark offre integrazioni con molte piattaforme e sistemi, tra cui CRM, sistemi di e-commerce e altro ancora. Questo rende più facile per le aziende gestire tutte le informazioni del cliente in un unico luogo.Analisi e rapporti: Olark offre funzionalità di analisi e rapporti per aiutare le aziende a capire meglio le conversazioni e i clienti.Facilità d'uso: Olark ha un'interfaccia intuitiva e facile da usare, che rende semplice per le aziende gestire le conversazioni di chat.Supporto al cliente: Olark offre un supporto al cliente affidabile e disponibile, che aiuta le aziende a risolvere rapidamente eventuali problemi o domande. Cons Costo: Olark può essere più costoso rispetto ad alcune delle altre opzioni sul mercato.Limitazioni di integrazione: Al contrario di quanto detto nel punto 2 delle cose positive, alcune integrazioni possono essere limitate o non disponibili.Funzionalità limitate: Alcune aziende potrebbero trovare che alcune funzionalità sono mancanti o insufficienti, a seconda delle loro esigenze specifiche.Interfaccia utente: Alcuni utenti potrebbero trovare l'interfaccia utente di Olark complessa o poco intuitiva.Problemi tecnici: Come con qualsiasi software, ci sono sempre rischi di problemi tecnici o errori. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Olark Per il prezzo è velocità nel servizio al cliente. Review Source Response from Olark February 23, 2023 Hi Antonella, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com BF Bri F. Assistant Manager Medical Practice Used the software for: 6-12 months ### "olark reviews" January 13, 2023 5.0 Pros this has helped us as a small business connect with new clients that are interest right away on our website which allows us to connect with them at their peak interest which is best for sales driven businesses Cons the software gets a little time to get used to but overall can really help a small business thrive Review Source Response from Olark February 23, 2023 Hi Bri, Thanks for your review. We're glad we could be helpful. We love working with businesses like yours :-) If you have any questions around additional support we'd be happy to chat with you at Olark.com JM Jesse M. Support Representative Financial Services Used the software for: 2+ years ### "Decent value but performance somewhat lacking" May 27, 2019 2.0 When Olark is functioning correctly, it's a decent tool. The service is affordable, and this has been the largest draw. Our organization uses it as an integrated chat support option and it has helped take our support to a higher level. Some issues arise however when our users contact our other support channels and report "not getting a response" which we determined to result from our rep's not receiving the text, simply open chats with no content. We have no way to determine when this is happening or why but it comes and goes sporadically. When the transcripts are later sent to our email inbox (another of their useful features) we see the conversation, but by then it's too late and our customers are already frustrated. We've kept it for over 2 years because we've built a lot of our other functionality around it, however the problems (such as not having accurate visibility of when other reps are online as another example) have continued and we will likely be seeking an alternative option. Pros Easy to use Through metrics and reporting Easily integrated with other ticketing and metrics tracking programs Cons Unable to post images (from the chat rep side) Performance/ functionality somewhat inconsistent Limited ability to create personalized macros Agent visibility (knowing when teammates are online) often unreliable/ not functional Review Source Response from Olark March 14, 2023 Hi Jesse, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or the ability to post images we'd be happy to chat with you at Olark.com PE Perry E. Operations Manager E-Learning Used the software for: 2+ years ### "Olark is a very reliable and easy to use platform with limitations" November 13, 2018 5.0 8 out of ten, with the two points really just all about limitations from an "AI" or Automated Response stand point of view and the inability to send graphics. Pros Olark has been our chat platform for three plus years and has proven itself to be a time saver, a great sales tool, and it has been an easy resource for our existing clients and CS Agents to utilize. Their ";" shortcuts are the easiest tools to use on many platforms we have tried. Aside from a few short outages, they are extremely reliable and their support team is responsive and very helpful. Cons The limitations of Olark include the lack of ability to share graphics with our clients. We can receive images from them, but not being able to respond has been a severe limitation on our staff as we have to switch to email in order to send graphics. Their Screen Share option is nice, but with new contacts, this is a hard proposition to sell on letting a new company "take control" of your PC. If Olark allowed us to send graphics, screen caps, images, it would be the perfect platform as my team loves the ease of use and friendly tools. Review Source VR Verified Reviewer Youth Communications Associate Religious Institutions Used the software for: 6-12 months ### "Use Olark on company website to live-chat with clients to answer questions, redirect them, etc." July 9, 2018 4.0 Ability to chat directly with our website visitors in real-time, and help guide them through our site in order to hopefully complete a purchase. Helps make the site seem more user-friendly and transparent when users know there's a real human to chat with and answer their questions. Pros Very user friendly and easily customizable website live-chat feature. You can easily add your own branding/styling to the look of the chat, as well as customize the automatic replies and opening line. Rules also give you lots of ways you can fit Olark to your specific website or needs- i.e. we've setup different rules for visitors who reach different pages on the site, so we can help direct them to what they might be looking for there. Cons Wanted to use Olark on multiple sites owned by the same company, but was difficult to manage multiple accounts at the same time- costs more to add to each new site, and can't share the same settings. Would like to organize the past chats a little more. Review Source Steve L. IT Manager Consumer Goods Used the software for: 2+ years ### "Olark has been our trusted customer chat software for years." June 21, 2018 5.0 Pros Easy to install. Both desktop clients as well as web clients available. Can set up default response templates. Nice back end reporting. Various configurations are available for the customer user interface depending on your preference. Cons Needs an auto responder. If it has one, I don't know where it is. I want it to auto-reply to the customer with a message such as, "Thank you for your message. Please give us a couple minutes to reply." We have customers who expect an immediate response and don't want to wait more than 15 seconds. Review Source ELDHOSE K. CEO Computer Software Used the software for: 1-2 years ### "A best solution to chat with customers on live website" March 27, 2019 4.0 With Olark we can manage all our customers and to have reduce our issues on the website in a higher manner. Olark is a great tool to manage all our needs. Pros Olark is the best application to chat with customers and to engage with them so that we can generate more sales, Olark is also a great tool to manage the users who are currently visiting our website and to have their issues solved on real time. We are using the tool to solve issues which our customers raise when they visit the website. Olark seems to fulfill all our needs are we are happy with it. Cons The main issues is that the chat has a delay of more than 2 minutes, this makes the customers annoying. Please try to fix this issue asap. Review Source AA Anibal A. Estudiante de Medicina Medical Devices Used the software for: 1-2 years ### "Olark: Software para opinion sobre productos de la salud" November 6, 2022 4.0 Pros Es un software muy completo y reconocible sobre marcas Cons Ayuda sobre el uso de un producto que puede darse solo si se guarda el historial Review Source Brandie A. Director of Sales & Marketing Financial Services Used the software for: 2+ years ### "Olark = powerful tool for teams" December 21, 2018 5.0 Very easy to use. Great visibility to customer experience with your business. Pros Olark was simple to install, integrates well with our Wordpress website, and it was easy for our service reps to use. The best part about Olark from a business standpoint is the chat log. You can audit all chats, which will allow you to train operators on best practices for chat. You can also see how many chats go unanswered and when, and try to figure out why. Cons My only complaint is that I wish it integrated better with HubSpot. Review Source VR Verified Reviewer Customer Support Representative Apparel & Fashion Used the software for: 2+ years ### "Easy to use" December 9, 2018 5.0 Pros It's ease of use. Setting shortcuts, updating what the end-user sees, changing the overall look, these are all really easy to do with Olark. Having used Zendesk as well, I really believe that Olark is a better all around experience for live chat. Cons It's not the greatest for reporting, so it's a solution that can be outgrown. Which is too bad. I've also experienced a bit of outages with it, though they don't last long generally. Review Source Sean L. Social Media Manager/Marketing & End-User Support Internet Used the software for: 6-12 months ### "Easy to use and very open-ended " April 11, 2018 5.0 Customers have full access to get help right away. Huge bonus for our product. Aside from social media, this is an immediate way for people to get assistance. Pros UX is easy to follow. Love that we can use extensions such as Upscope. Integrates right into our website and customers love it too. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users. Cons Can't think of anything. It's been down one time since I started using it and it was a very short down period. There was a small popup to explain. If I had to recommend one thing, I wish the alert was a bit larger. At first glance, it looks just like something not important so you skip over it but they do attempt to tell you. So I give them points for that. Review Source VR Verified Reviewer Software Developer Computer Software Used the software for: 2+ years ### "Great customer support chat solution" December 20, 2018 5.0 Olark helps us to achieve better communication with our customers and to resolve smaller problems are users are experiencing almost instantly. Pros It is easy to use and it works like a charm. Instant notifications and email summaries are really helpful for improving communication with customers. Cons All is great except the issues we are getting from website performance tools which always mark Olark resources as a potential issue to page load experience. Review Source Anmol G. Sr. Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "A good value for money tool" April 21, 2020 4.0 Pros I used Olark daily while working at my first company. I used it almost daily and the good thing about Olark is it isk very simple, easy to learn/understand UI and gets the work done. It would be great for a small company/start up. Cons Overall, it does get the work done but I didn't see any advanced functionalities like getting analytics of usage. May be text analytics to understand the most common type of concerns etc. Review Source Response from Olark March 14, 2023 Hi Anmol, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or around analytics we'd be happy to chat with you at Olark.com Abiola A. Consumer Relations Analyst Consumer Goods Used the software for: I used a free trial ### "Excellent helpdesk solution." July 2, 2018 5.0 Pros I have tried and administered a few helpdesk solutions over the years and I think Olark stands out for me at this time,it could be different in future though. I love Olark's simplistic approach ,everything from its user interface ,add-on services and features are simplified for teams and organizations to have a perfect understanding of how they work ,and how best to maximize their impact on an organizations sales(customer service) activity. With Olark ,I am able to measure the performance of all agents reporting to me , set a limit on the amount of chats an agent can respond to at one time ,access vital analytic which becomes very important to helping my organization better prioritize chats,score our leads and modify our sales strategy by leveraging on the insights in visitor data collected from social profiles and on our website by Olark. Cons Olark needs to continuously innovate the Olark helpdesk solution. Over the last year ,Olark hasn't undergone any major change or upgrade in terms of features. An overly confident organization,yea? Review Source Tom G. CEO Computer Software Used the software for: 2+ years ### "A quick and easy chat program to add to your website." November 2, 2018 5.0 For an easy to use, easy to set up chat program Olark cannot be beat. It can help you understand whether chat will work for your business and what effort it will take to manage and maintain. Pros Easy to install and integrate with an ability to set times and behavior with the chat dialogue. Cons At the time it required using a third-party chat program on your local computer (e.g. Trillian). They now have a number of chat clients available. Review Source Emmanuel A. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Great Live Chat I have Used" April 3, 2019 5.0 Using Olark, really skyrockets our sales and we saw great ROI, we converted 80 percents of the visitor that comes to our site because we provide live support and answer to their questions real time. Pros Olark is a great and easy live chat software I have ever used. you can easily integrate olark if other CRM software Google analytics salesforce, MailChimp, etc.. for a customer to make the final decision on our product olark has been a great tool for us to chat with customer real time. The most amazing part that I love most is been able to track what people doing at the website, the page they currently visiting and this has been a great tool for us Cons excepts for downtime that we experienced in two or three occasions, everything is great Review Source Porter H. Sales Manager Real Estate Used the software for: 1-2 years ### "Olark Chat" December 3, 2019 4.0 Olark made it possible for us to communicate with customers without spending time on the phone, but the process could have been more smooth. Pros We liked the notifications for the incoming chats as well as the option for all our representatives to control their availability. Cons We didn't like the fact that it wasn't possible to transfer chats from one representative to another while in the middle of the chat. Review Source Response from Olark March 14, 2023 Hi Porter, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or options for transferring chats between reps we'd be happy to chat with you at Olark.com VR Verified Reviewer Co Founder Automotive Used the software for: 2+ years ### "Great easy to use chat software" July 19, 2018 5.0 It helps improve conversion rate for customers as we can help them in real time Pros UI is really easy to use and customers like it. The implementation was easy to do and customizing it to match the color scheme for our site. Cons Think the short codes could be easier to lookup. I only know of a few ones off the top of my head where would be nice to be able to click from options to execute Review Source Jason B. General Manager Hospitality Used the software for: 2+ years ### "Our Online Chat Platform" July 12, 2018 5.0 Chat feature for our site and sales team. Pros We have installed Olark on our site and it is a great tool for our salesteam. It allows us to see who is on our site live and multiple users can engage with site visitors. Cons It slows down our website a bit, and I'm trying to optimize page speed for the SEO benefits. I wish it wasn't as "heavy" an application. Review Source NS Natasha S. Office Manager Used the software for: 6-12 months ### "Fantastic Service" January 13, 2017 5.0 I work for All Seasons Weddings and we decided to try Olark on our website so that we can better help our customers. It's turned out to be such an amazing and helpful tool! The features are super helpful too once you know how to use them. Like forwarding an ongoing conversation and pre-loading some of your basic responses. The customers also get to rate their conversation with you which helps you to improve where needed. The one thing that would be helpful for the users though would be an indicator so that we know if someone is already typing a response to an inquiry. Maybe a button that the operator can click on to indicate the chat is being taken care of so other operators aren't also typing a response just to get kicked out. Still a wonderful customer service tool that really comes in handy and is convenient for the customers! I haven't had to contact the customer support yet, but they are always eager to help in any way that they can, so I'm sure that when I do, I won't be disappointed. Pros easy to use and always improving Cons multiple operators can start a response to an inquiry and the first one to hit enter wins. Would be helpful if the operator who will deal with it can click on a button 'respond' so that other operators will know and won't Review Source Response from Olark January 13, 2017 Thanks Natasha! Not sure if you've tried Round Robin routing for chats yet, but that might fix the issue of not knowing when a chat has been answered by another operator. Chat with us on Olark.com if you want to know more about that. \[-Karl\] Kristen H. Operations Manager Real Estate Used the software for: 2+ years ### "We love Olark just as much as we love talking!" June 5, 2018 5.0 Pros Love the ability to transfer conversations to the various offices the individual is asking for information from - this would be amazing for the military to use now that they don't have AKO IM! Cons There is not a single thing that I can say in a negative light about this software. We are beyond pleased and recommend it 100%! Review Source FR Fakher R. Marketer Furniture Used the software for: 1-2 years ### "Plateforme de chat" March 15, 2024 5.0 Pros Olark possède une interface facile à utiliser Cons Il est décevant de constater qu'il n'existe pas d'application mobile Review Source Jackson K. Account Project Manager Marketing and Advertising Used the software for: 2+ years ### "The Easiest Chat Technology for Your Website" February 14, 2019 5.0 This has allowed us to provide a very low cost, easy to implement chat solution for our clients and we haven't had people turn back after using it. Pros Olark Chat is definitely one of, if not, the easiest chat platform for your website. I've helped many clients implement this chat feature on their site. It's easily deployed through Google Tag Manager or directly in the site code. The chat is managed through Olark's interface/portal. It's easily customizable from a design and functionality standpoint and requires no additional change in code on the site. It also is the best out-of-the-box chat solution I've encountered. It's my first recommendation for chat for clients, especially those wishing to test it out. Very affordable, and a month-to-month solution. Cons I really don't have a negative to report for this chat platform with exception that the script does slightly slow down your website. I suppose it's not made for enterprises, but that's very clear in the marketing language that this is ideal for small to medium size businesses. Review Source NM Nick M. BDM Information Technology and Services Used the software for: I used a free trial ### "Review" February 13, 2023 3.0 Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile. Pros Live chat option and analik module. It's easy to use and mobile application works fine for me. I can be online all the time. Cons No phone app, so I can't be online always. Not good analys and didn't like the chat module. Cancelled after trial. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing Olark Just tried Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Didn't like 'add free live chat' in Tawk. Review Source Response from Olark February 23, 2023 Hi Nick, Thanks for your review. We're glad we could be helpful. We're regularly updating our integrations & capabilities. If you would like to learn more, please chat with us at Olark.com Similar Products Featured