# Page 3 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Olark ## Showing most helpful reviews Showing 51-75 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DK Dallas K. VP Marketing E-Learning Used the software for: 2+ years ### "Great chat solution" January 24, 2017 5.0 We've been using Olark for two years on our website and usually perform at least 3 chats every business day with it. The chat interface and its behavior are nicely customizable to match our site's appearance and business workflow. Favorite features include the integration (we use Sugar CRM) for passing records of chats back into our CRM and marketing automation system (inbox25) and what Olark calls its Targeted Chat capability, where we can have automatic behaviors initiated for certain types of visitors on certain pages of our site, e.g. automatically initiating discussions with website visitors from North America who spend longer than a minute looking at our case studies. We're fans of Olark and recommend it. Try it out on our site if you haven't already - it integrates quickly and is easy to test. Pros Support is very responsive. Company uses Olark chat service itself for support - so you always end up getting a real person in real time during (West Coast) business hours. Cons Occasional service disruptions, but rarely longer than a few minutes. Review Source Dylan C. Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Easy, reliable chat option" January 24, 2019 4.0 Pros The interface to super easy to use, and building chat views are a breeze. The integration aspect is seamless and isn't painful like some other chat systems. Cons There are free options out there that are similar. On occasion, I have experienced some outages, which is frustrating for customers. Review Source VR Verified Reviewer Associate Community Manager Real Estate Used the software for: 2+ years ### "Easy and Functional...With One Condition" January 9, 2020 4.0 I like the Olark interface and, as far as chat functions go, Olark may have the most to offer. I think it's great as a customer service channel but somewhat lacking as a lead generation and sales device. Pros With more and more business being done over the phone, some customers prefer to avoid business interactions or to limit them as much as possible. Olark makes it easy for those customers to engage business and ask questions on their terms: comfortably, quickly, and with little pressure. They can engage your organization in a chat directly from your website. Organizations, meanwhile, can easily engage multiple customers simultaneously through Olark. Cons While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint. If a prospective customer prefers not to come into your store or even call you over the phone, the odds of that customer making a purchase are relatively low. I have seen a low volume of qualified leads generated through Olark. Review Source VR Verified Reviewer CEO Apparel & Fashion Used the software for: 2+ years ### "Great tool for connecting" June 11, 2018 5.0 Pros I really like the preset features that allow you to connect with a customer who is stuck. Gives a real chance to feel like shopping in a retail environment. Cons The mobile platform could use some improvements, but overall really like the software and happy we implemented it. Review Source VR Verified Reviewer Senior Project Manager Internet Used the software for: 1-2 years ### "Nice live chat tool" September 8, 2019 4.0 We had a small startup, and we decided to use some live chat tool to react to our customers' questions quicker. We tried Olark and the idea totally worked. While we did provide email support, we discovered that lots of people liked using live chats to get a quick answer to their questions. They even preferred to use live chat to send us emails when we were not around (if there's nobody to chat live with you, olark offers to send you an email). When my friend had his startup, I shared my experience with him and advised to use olark as a live chat too. As far as I know, he also liked the results, so you may want to try it out yourself. Pros \* Easy setup and use \* Improves your customer retention \* Helps you to react to clients requests quickly Cons Generally I liked the software very much. Sometimes it glitched on our website for some unknown reason, but I don't know the specifics, so probably the issue was on our side. Review Source Daniel H. QA and Support Specialist Investment Management Used the software for: 1-2 years ### "Great addition for any e-commerce website" January 10, 2019 5.0 I think chat is better the supporting customers over the phone, since you can easily send the links to the correct URL Pros Olark lets you see what pages the customer had viewed, what page they are on, and even what referred them to your website. It also tells you if the customer is new or if they are returning customer. Cons I wish there was a way for the system to know when I walk away from my desk so that customers aren't talking to an unoccupied chat! Review Source Tom O. Digital Marketing Manager Used the software for: 6-12 months ### "Excellent small business website chat service." May 7, 2018 4.0 Pros The interface is quite easy to manage for customer service representatives. As an administrator, the settings and back-end are super simple to customize and activate to tailor to your website's needs. The installation and adaptability of the code into your site is almost instantaneous. Cons Although it is one of the most affordable solutions in terms of website chat applications, there is still a cost to bear in comparison to a free option like installing Facebook messenger to your shopify website. However, you would reach a broader audience with the olark service. Review Source VR Verified Reviewer Customer Service Gambling & Casinos Used the software for: 6-12 months ### "Epic performance" April 3, 2019 5.0 Excellent performance. I was happy I could view transcripts, agent performance, and activity among other stuff. Olark is easy to use and I recommend it for newbies. Pros Ability to see where the customers come from. Ability to create shortcuts to increase response time in case the customer chats. Olark introduced translator. Notifications when a new customer sends a message Ability to customize specific messages for the customers Tgging, blocking, ending chats and shortcuts made easy Cons The popup message to pay was ever on screen. I never liked it though it was my obligation. Review Source VR Verified Reviewer Sales Engineer Computer Software Used the software for: 1-2 years ### "Best Chat tool for front end UI" December 9, 2018 5.0 We like the product and have used it in over two different companies. Pros Best Chat tool for front end UI because its a small bubble on the page and allows your users to be able to actively reach out to people on the website, you can see who is on the webpage, as well as integrate directly with SFDC. Cons It does not have a lot of OOTB integrations with some of our tech stack which isnt a deal breaker. Review Source Travis O J. Founder and CEO Management Consulting Used the software for: 6-12 months ### "Large player in crowded field" February 21, 2019 4.0 Pros For web chat between customer service and customer it works and has the same features everyone else has. Above that it has granular control over push notifications for instances. For example it can identify when a user is likely to leave your page. Cons Doesn't have KB, chat, and offline email integration the way it should be. No one does and their is an opportunity for someone to come up with a single website widget that integrates all 3 of those functions so you don't have to clutter your site with lots of different messaging apps. Review Source VR Verified Reviewer Website Manager Used the software for: 1-2 years ### "Giving the customer the best customer support ever!!" July 5, 2018 5.0 Pros I found it really helped with assisting our customer with any questions or problems they may of had, as a lot of our customer don't like picking up the phone so it allowed us to help them in real time. Cons We did have a problem where customer support wasn't the fastest at replying.. ironic really.. but this was a one time issue, apart from that they are been great! Review Source ALLY S. Auditor Computer Software Used the software for: 6-12 months ### "A good tool for talking to live customers on the site" January 11, 2019 4.0 Its a great tool and we got a lot of customers through this, great tool for products on all types ! Pros Olark is a good tool, which we use on some of our websites. It has good features that is very much needed for engaging with customers. We are happy with their support and their new UI is really good. Olark also has really good features in which we can gain insights about customer behaviors and actions they took on our website. Cons They are really slow in some cases and in some times the chat gets delayed and we began to loose customers. Review Source Kevin M. Agency Owner | Digital Marketing Specialist | Copywriter & Content Creator Marketing and Advertising Used the software for: 6-12 months ### "Helpful Integrations & Automations made this a good choice for live chat software" November 30, 2018 4.0 Pros While the free trial was limited in scope, a paid subscription ups the available features to include unlimited chats, automation, and a per chair subscription which kept cost low & chats easily managed. Cons The integration choices are fairly limited in comparison with other chat platforms, and the free plan is extremely limited. Even a small business would need more than 1 operator at times. Review Source IC Igor C. Sales Manager Computer Software Used the software for: 2+ years ### "Simple live chat software that gets the job done" April 10, 2018 4.0 Olark is a great first ever live chat software. It is super easy to set up and use. While it may lack features, everything critical is already there and working. So if you don't need any extra bells and whistles - Olark will work well for you. Pros The biggest advantage of Olark is how easy it is to install and have it running in no time. The dashboards features pretty extensive analytics and chat history. Customer support was also pretty quick when I had an issue. They also have a mobile app but I rarely used it. Cons I think the biggest con is that very same simplicity that makes it easy to use. I have had hard time generating a really detailed CSV report about the chat history of our team with timestamps, client emails, names, etc. The customization of the whole Olark experience for both us and the client is also pretty lacking. Review Source Crystal I. Marketing Content Developer Insurance Used the software for: Less than 6 months ### "Switched To Olark; Wish We Switched Sooner!" May 31, 2017 5.0 Pros Olark is super easy to use. We originally were using a free live chat software...and what we learned is that free is not always better. Olark was our top choice and we started with a free trial. After 2 weeks of the free trial, we knew we had to be a paying customer. Super easy to set up, to customize, and our users love it. It is just like texting (similar chat bubbles...you can see when the person is typing, etc) and so it feels familiar for users. We've increased chats and increased our satisfied customers! Cons My only con is that you have to pay "per seat". In our previous live chat software, we were able to just purchase one seat and have two people monitoring that seat. With Olark, each login needs its own seat. This is an added expense, but Olark is competitive with their pricing. It is worth the extra cost for us. Review Source Nick F. President Internet Used the software for: 2+ years ### "Great Service!" January 13, 2017 5.0 We've been with Olark a long time - pretty much since the beginning. The services has always been great. Thank you for all you do! Pros We love the new hummingbird feature! Cons More control on features would be awesome. Review Source Cesar C. Docente asociado Education Management Used the software for: Less than 6 months ### "Olark Chat tool that communicates in a diverse, innovative and efficient way" December 20, 2018 5.0 It allows me a greater margin of communication with many people, allowing my organization to make itself known through personalized pre-chat surveys, detailed information about visitors and detailed reports, generating a previous empathy between us and the clients. Pros The versatility that this tool has to integrate efficiently with Mailchimp one of my most efficient alternative messaging or the unalterable ability to use Google Analytics tools make this Chat system a powerful tool to connect with the right client, in the Right place, at the right time. Cons As for the negative elements The live chat from Olark has not allowed me to even talk to some customers directly from the Groove widget the other has been that the automatic sending of the chat transcripts from my help box in Scout to facilitate communications with some person has not occurred in the time that was aspired. Review Source JD James D. CEO Computer Software Used the software for: 6-12 months ### "Very easy to use, for both website visitors and employees alike." January 28, 2019 4.0 Olark works very well for what it is. Besides the occasional outages, it works exactly as described. We love being able to chat with our customers, but sometimes it would be handy to be able to send a screenshot of what we’re looking at on our end. Otherwise, it works great. Pros Olark is very easy to use for all participants. We were concerned that it would be difficult for our website visitors to get the hang of, but we’ve not had any complaints so far! It’s very easy for us to use as well. We especially like the chat log feature. It helped us create a database of commonly-asked questions, which helps us when we have a new employee answering the chats. Cons We’ve experienced a few outages, but they weren’t very long. We were able to get back up and running within minutes, which is very important. The ability to share images with the visitors to our website would be handy. Other than that, we haven’t had any issues. Review Source VR Verified Reviewer Director of Partner and Customer Success Food Production Used the software for: 2+ years ### "olark" December 18, 2018 4.0 they are quick to gather feedback but do not make a lot of changes Pros \-reporting tool is through -CX is friendly, helpful Cons \-lack of integration options -stand alone chat app is bad Review Source RG Raimel G. Tecnico Superior en Riesgos y Seguros Apparel & Fashion Used the software for: Less than 6 months ### "Opinión de usuario" December 13, 2022 4.0 Pros La practicidad, rapidez y facilidad Si, es bastante sencillo a la hora de conectar y chatear en vivo Mas o menos fácil, pero cumplió las areas que necesitábamos conectar... somos tienda online y poder ver que productos esta viendo el cliente en vivo facilita la venta y buena atención al cliente Cons El diseño, es un poco anticuado y rígido. Review Source Response from Olark March 14, 2023 Hi Raime, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com EB Elizabeth B. communications and events coordinator Religious Institutions Used the software for: 2+ years ### "We love Olark" January 14, 2020 5.0 Olark makes it super easy for customers to interact quickly and efficiently with our staff. Pros This program is so easy to use that everyone in our office has taken a turn! We love that it can be a subtle, yet helpful, add on to our website. We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable. Cons Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on. Review Source VR Verified Reviewer President Events Services Used the software for: 1-2 years ### "Amazing Chat Experience" July 11, 2018 5.0 Pros Extremely easy to install and use. The UI is clean and easy to use for the user and it's impacted our business in a very positive way. Cons I don't have any cons whatsoever. This tool has really changed how we interact with our customers. If we need to move them to a phone call, we can do so easily. Review Source RC Rich C. I.T. Manager Used the software for: 1-2 years ### "Great, easy to use service" January 25, 2017 5.0 This is a very easy turn-key solution to customer website chat. Our agents find the software very easy to use. Our customer really love the chat and ask us anything about our products and services, and often even place orders with our agents. Olark has been an invaluable addition to our customer service philosophy. Some things I wish Olark had the ability to do: 1. Block a user from entering a credit card number (yes, it happens) or custom RegEx matches, 2. allow customers to chat with us via SMS on their phones (our agents would chat in the same chat window that they currently do), and 3. have an Olark Android app so our agents can chat with customers after hours if needed (yes, we would pay them :-). Over all the experience has been very positive. Olark's customer service is caring and responsive. I would recommend trying Olark (really it's easy to implement or turn off). You've got nothing to lose, really. You can customize almost everything about it from the user's point of view. Pros VERY easy to implement and customize. Great use experience. Cons Can't think of anything right now. Review Source Jason B. Manager of Paid Search Retail Used the software for: 2+ years ### "Awesome Chat Tool" December 5, 2018 5.0 Olark has been a very great tool for my team to use. It creates a way for us to reach our customers via different avenues. We get many chats every single day and our customers appreciate being able to use this to get a hold of us without picking up the phone. Pros Olark is very easy to use, it is cost efficient, and it gives you insights to your customers that you would not have otherwise known. Cons If you have a large sales team you will need a lot of logins for Olark. This can take it from an inexpensive tool to a relatively expensive one. Review Source AB Adam B. Associate Used the software for: 1-2 years ### "Good features, but poor reliability" July 9, 2018 3.0 Pros We wanted to offer our software customers a channel for support and Olark seemed like a good choice. The interface is easy to navigate, and they have done a good job of thinking through the experience, like being able to customize and "away" message and the confirmation message. It is also very easy to implement with just a couple lines of code. Cons The biggest problem with Olark is its reliability. We are currently in the process of switching away from it because we would be online, ready to chat, and customers would tell us that on their end it wasn't showing up. There were multiple planned and unplanned outages, and it cost us some good will with our customers. Review Source Similar Products Featured