# Page 3 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Olark ## Showing most helpful reviews Showing 51-75 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dylan C. Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Easy, reliable chat option" January 24, 2019 4.0 Pros The interface to super easy to use, and building chat views are a breeze. The integration aspect is seamless and isn't painful like some other chat systems. Cons There are free options out there that are similar. On occasion, I have experienced some outages, which is frustrating for customers. Review Source VR Verified Reviewer Associate Community Manager Real Estate Used the software for: 2+ years ### "Easy and Functional...With One Condition" January 9, 2020 4.0 I like the Olark interface and, as far as chat functions go, Olark may have the most to offer. I think it's great as a customer service channel but somewhat lacking as a lead generation and sales device. Pros With more and more business being done over the phone, some customers prefer to avoid business interactions or to limit them as much as possible. Olark makes it easy for those customers to engage business and ask questions on their terms: comfortably, quickly, and with little pressure. They can engage your organization in a chat directly from your website. Organizations, meanwhile, can easily engage multiple customers simultaneously through Olark. Cons While Olark shines as a customer service device, I'd venture to say that it takes too much pressure off of customers from a sales standpoint. If a prospective customer prefers not to come into your store or even call you over the phone, the odds of that customer making a purchase are relatively low. I have seen a low volume of qualified leads generated through Olark. Review Source VR Verified Reviewer Customer Care Assistant Manager Food Production Used the software for: 2+ years ### "Love this tool!" December 13, 2018 4.0 Pros Amazing, responsive customer support. Stats are helpful and easy to follow. Ability to manage and monitor employees is top notch. Cons My company uses iMessage via Olark. Love the integration and ease of use, but inability to upload attachments to send to customers is frustrating. Review Source VR Verified Reviewer Senior Project Manager Internet Used the software for: 1-2 years ### "Nice live chat tool" September 8, 2019 4.0 We had a small startup, and we decided to use some live chat tool to react to our customers' questions quicker. We tried Olark and the idea totally worked. While we did provide email support, we discovered that lots of people liked using live chats to get a quick answer to their questions. They even preferred to use live chat to send us emails when we were not around (if there's nobody to chat live with you, olark offers to send you an email). When my friend had his startup, I shared my experience with him and advised to use olark as a live chat too. As far as I know, he also liked the results, so you may want to try it out yourself. Pros \* Easy setup and use \* Improves your customer retention \* Helps you to react to clients requests quickly Cons Generally I liked the software very much. Sometimes it glitched on our website for some unknown reason, but I don't know the specifics, so probably the issue was on our side. Review Source Daniel H. QA and Support Specialist Investment Management Used the software for: 1-2 years ### "Great addition for any e-commerce website" January 10, 2019 5.0 I think chat is better the supporting customers over the phone, since you can easily send the links to the correct URL Pros Olark lets you see what pages the customer had viewed, what page they are on, and even what referred them to your website. It also tells you if the customer is new or if they are returning customer. Cons I wish there was a way for the system to know when I walk away from my desk so that customers aren't talking to an unoccupied chat! Review Source VR Verified Reviewer Programador Full-stack PHP Internet Used the software for: 6-12 months ### "Keep connected with your clients" April 7, 2019 4.0 I set up Olark for a web page where the user was an adult from 50 to 60 years old. With Olark we managed to help many people to understand the page and the possibilities. Pros With Olark you can be connected with your potential customers in a simple way. You can know what part of the web they are visiting, their operating system, their browser and even share a screen to help in a direct way. You can also configure different questions / answers for different pages. It is very useful! In addition, it is very easy to configure! Cons The design system is limited and often does not adapt to the needs of the website. Review Source Tom O. Digital Marketing Manager Used the software for: 6-12 months ### "Excellent small business website chat service." May 7, 2018 4.0 Pros The interface is quite easy to manage for customer service representatives. As an administrator, the settings and back-end are super simple to customize and activate to tailor to your website's needs. The installation and adaptability of the code into your site is almost instantaneous. Cons Although it is one of the most affordable solutions in terms of website chat applications, there is still a cost to bear in comparison to a free option like installing Facebook messenger to your shopify website. However, you would reach a broader audience with the olark service. Review Source VR Verified Reviewer Sales Engineer Computer Software Used the software for: 1-2 years ### "Best Chat tool for front end UI" December 9, 2018 5.0 We like the product and have used it in over two different companies. Pros Best Chat tool for front end UI because its a small bubble on the page and allows your users to be able to actively reach out to people on the website, you can see who is on the webpage, as well as integrate directly with SFDC. Cons It does not have a lot of OOTB integrations with some of our tech stack which isnt a deal breaker. Review Source Travis O J. Founder and CEO Management Consulting Used the software for: 6-12 months ### "Large player in crowded field" February 21, 2019 4.0 Pros For web chat between customer service and customer it works and has the same features everyone else has. Above that it has granular control over push notifications for instances. For example it can identify when a user is likely to leave your page. Cons Doesn't have KB, chat, and offline email integration the way it should be. No one does and their is an opportunity for someone to come up with a single website widget that integrates all 3 of those functions so you don't have to clutter your site with lots of different messaging apps. Review Source BA Bo A. Director of E-Commerce Printing Used the software for: 6-12 months ### "Easy to use and get started with" January 13, 2017 4.0 Olark is a great chat tool. When you focus on one part of customer support like they did (chat), you end up with a good product. Pricing: I like their pricing policy. You can define the actual number of operators and get billed accordingly. You can go up and down on that number as you need. Functionality: Both the chat client and the operator view are easy to use. There is enough functionality to allow you to transfer chats between operators, ask for feedback, etc. Another great feature is sending some visitor information from your website where you use the client to the operator. For example, if your users log in, you can transfer the user information, email, etc for the operator to see. Stability: There have been some stability issues in the months before January 2017, but Olark seems to be on it and it improved recently. You can sign up for SMS and email alerts too. Reporting: Reporting is available, altho I would like to see some improvements. Most serious companies with a good customer support have operator schedules. I would love to be able to have the ability of defining schedules for each operator and have that included in the report. As much as you want to get reports from end users and about their satisfaction, you need to keep track of the operators and if they are sticking to the schedule. Pros Eease of use and integration. Cons Some stability issues and outages. Review Source ALLY S. Auditor Computer Software Used the software for: 6-12 months ### "A good tool for talking to live customers on the site" January 11, 2019 4.0 Its a great tool and we got a lot of customers through this, great tool for products on all types ! Pros Olark is a good tool, which we use on some of our websites. It has good features that is very much needed for engaging with customers. We are happy with their support and their new UI is really good. Olark also has really good features in which we can gain insights about customer behaviors and actions they took on our website. Cons They are really slow in some cases and in some times the chat gets delayed and we began to loose customers. Review Source Kevin M. Agency Owner | Digital Marketing Specialist | Copywriter & Content Creator Marketing and Advertising Used the software for: 6-12 months ### "Helpful Integrations & Automations made this a good choice for live chat software" November 30, 2018 4.0 Pros While the free trial was limited in scope, a paid subscription ups the available features to include unlimited chats, automation, and a per chair subscription which kept cost low & chats easily managed. Cons The integration choices are fairly limited in comparison with other chat platforms, and the free plan is extremely limited. Even a small business would need more than 1 operator at times. Review Source IC Igor C. Sales Manager Computer Software Used the software for: 2+ years ### "Simple live chat software that gets the job done" April 10, 2018 4.0 Olark is a great first ever live chat software. It is super easy to set up and use. While it may lack features, everything critical is already there and working. So if you don't need any extra bells and whistles - Olark will work well for you. Pros The biggest advantage of Olark is how easy it is to install and have it running in no time. The dashboards features pretty extensive analytics and chat history. Customer support was also pretty quick when I had an issue. They also have a mobile app but I rarely used it. Cons I think the biggest con is that very same simplicity that makes it easy to use. I have had hard time generating a really detailed CSV report about the chat history of our team with timestamps, client emails, names, etc. The customization of the whole Olark experience for both us and the client is also pretty lacking. Review Source Tyler C. Director Of Client Services Telecommunications Used the software for: 1-2 years ### "Solid basic chat product with nice SFDC integration" December 14, 2017 3.0 Pros The Salesforce integration is a must and they are continuing to improve the product. The latest feature release is the reporting capability which is a nice add-on. Cons They do have a lot of widespread issues (though they are transparent via their status page), and support is only available through chat (which makes sense but can be frustrating). Review Source Nick F. President Internet Used the software for: 2+ years ### "Great Service!" January 13, 2017 5.0 We've been with Olark a long time - pretty much since the beginning. The services has always been great. Thank you for all you do! Pros We love the new hummingbird feature! Cons More control on features would be awesome. Review Source TA Tessa A. Customer Support Trainer Retail Used the software for: 1-2 years ### "Love Olark!" April 19, 2017 5.0 I really enjoy using Olark. I think it's fun. The bird with the its little birdhouse is so cute, and the way it turns to nighttime when you're not accepting chats--adorable! It's super easy to use. I am a huge fan of the notification systems. I like how you get both visual and auditory notifications, and well as follow-up notifications to remind you, "Hey! Don't forget about me over here! I'm still waiting!" I like how you can tag chats with whatever tag you desire; we've really had some fun with those! The co-browsing feature is pretty awesome, though I'll admit, some of our customers are rather paranoid, and the fact we can do something like that freaks them out quite a bit, so I avoid telling most people we have the ability to co-browse. Still, it's a really cool feature, and it can be SO helpful! One thing I wish they'd improve is the length of time you can block a user. When I last used Olark, the longest you could block someone was 24 hours. Some of the people who visit chat prove themselves worthy of a significantly longer blockage period. Pros The cute little touches Cons You can't block pervs longer than a mere 24 hours Review Source JD James D. CEO Computer Software Used the software for: 6-12 months ### "Very easy to use, for both website visitors and employees alike." January 28, 2019 4.0 Olark works very well for what it is. Besides the occasional outages, it works exactly as described. We love being able to chat with our customers, but sometimes it would be handy to be able to send a screenshot of what we’re looking at on our end. Otherwise, it works great. Pros Olark is very easy to use for all participants. We were concerned that it would be difficult for our website visitors to get the hang of, but we’ve not had any complaints so far! It’s very easy for us to use as well. We especially like the chat log feature. It helped us create a database of commonly-asked questions, which helps us when we have a new employee answering the chats. Cons We’ve experienced a few outages, but they weren’t very long. We were able to get back up and running within minutes, which is very important. The ability to share images with the visitors to our website would be handy. Other than that, we haven’t had any issues. Review Source Gourav M. Software Engineer Human Resources Used the software for: 6-12 months ### "Just started loving the real-time chat" March 30, 2019 4.0 We're looking for Whatsapp business alternative and guess what? We found Olark. Secondly, the pre-filed chat help us in getting the genuine feedback. Pros Belive it or not the real-time chat is heart and soul of the Olark. We features we really like the color customization as we changed it to Red color to match with out website. Cons We wish they too have more native integrations rather the Zapier ones as available in Intercom. And ability to connect Telegram, Twitter and Facebook to continue the chat further. Review Source RG Raimel G. Tecnico Superior en Riesgos y Seguros Apparel & Fashion Used the software for: Less than 6 months ### "Opinión de usuario" December 13, 2022 4.0 Pros La practicidad, rapidez y facilidad Si, es bastante sencillo a la hora de conectar y chatear en vivo Mas o menos fácil, pero cumplió las areas que necesitábamos conectar... somos tienda online y poder ver que productos esta viendo el cliente en vivo facilita la venta y buena atención al cliente Cons El diseño, es un poco anticuado y rígido. Review Source Response from Olark March 14, 2023 Hi Raime, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com EB Elizabeth B. communications and events coordinator Religious Institutions Used the software for: 2+ years ### "We love Olark" January 14, 2020 5.0 Olark makes it super easy for customers to interact quickly and efficiently with our staff. Pros This program is so easy to use that everyone in our office has taken a turn! We love that it can be a subtle, yet helpful, add on to our website. We also like seeing who is on our site and being able to recall past chats. The price point is also very affordable. Cons Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on. Review Source Akande D. Marketing Communications Specialist Consumer Goods Used the software for: 6-12 months ### "A great website chat tool" February 12, 2020 4.0 Overal Olark is a great tool that will serve most website needs for a chatbox. It's geared for non-enterprise clients, from my experience, but is still a very capable chat tool. Pros Olark is a simple to use and simple to set up a website chat tool that allows any website to have a custom chat. Setting it up was super easy and took no time at all aside from installing a plugin (we have a Wordpress website) and getting up and running was fast. Cons Olark has some limitations around it's functionality that other competitors such as Drift have. Drift is designed for a B2B application, integrating with robust platforms whereas Olark does not. This is a pretty specific use case, but one that I noticed. Review Source Response from Olark March 14, 2023 Hi Akande, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or some of our integrations we'd be happy to chat with you at Olark.com RC Rich C. I.T. Manager Used the software for: 1-2 years ### "Great, easy to use service" January 25, 2017 5.0 This is a very easy turn-key solution to customer website chat. Our agents find the software very easy to use. Our customer really love the chat and ask us anything about our products and services, and often even place orders with our agents. Olark has been an invaluable addition to our customer service philosophy. Some things I wish Olark had the ability to do: 1. Block a user from entering a credit card number (yes, it happens) or custom RegEx matches, 2. allow customers to chat with us via SMS on their phones (our agents would chat in the same chat window that they currently do), and 3. have an Olark Android app so our agents can chat with customers after hours if needed (yes, we would pay them :-). Over all the experience has been very positive. Olark's customer service is caring and responsive. I would recommend trying Olark (really it's easy to implement or turn off). You've got nothing to lose, really. You can customize almost everything about it from the user's point of view. Pros VERY easy to implement and customize. Great use experience. Cons Can't think of anything right now. Review Source VR Verified Reviewer Senior Product Marketing Manager Computer Software Used the software for: 6-12 months ### "Very good website chat option" October 12, 2018 4.0 We got good customer engagement and leads from chat. Our team was able to help website visitors progress further (and faster) in the funnel. Pros Olark is easy to set up and get started with quickly. With minimal (to none) IT involvement you can engage your website visitors. Very good options to trigger a chat based on activities and other attributes. Screen share option is good (sometimes buggy though). Cons Customization options for the appearance of chat window are limited. Review Source AB Adam B. Associate Used the software for: 1-2 years ### "Good features, but poor reliability" July 9, 2018 3.0 Pros We wanted to offer our software customers a channel for support and Olark seemed like a good choice. The interface is easy to navigate, and they have done a good job of thinking through the experience, like being able to customize and "away" message and the confirmation message. It is also very easy to implement with just a couple lines of code. Cons The biggest problem with Olark is its reliability. We are currently in the process of switching away from it because we would be online, ready to chat, and customers would tell us that on their end it wasn't showing up. There were multiple planned and unplanned outages, and it cost us some good will with our customers. Review Source Salvador A. CEO Information Technology and Services Used the software for: 6-12 months ### "Easy to use, but expensive" October 3, 2018 4.0 I have a small team and the relation ease of use, quality and price is high. I have it integrated with a CRM, but I cannot share all data Olark generates for my lead management Pros You can have your chat online working in minutes. It is very easy to define your look and configure conversations. Staff working with Olark very, very quickly as it has a very friendly interface. Cons If you want to create a complex first level desk offered by chat online it becomes complex and expensive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.