# Page 4 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Olark ## Showing most helpful reviews Showing 76-100 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jairo G. Happy costumers Education Management Used the software for: 2+ years ### "Happy costumers " April 3, 2019 5.0 All is perfect Pros This application is the best option to give answers immediately Cons Can put more options for give múltiples answers Review Source Samantha T. Remote Worker Outsourcing/Offshoring Used the software for: 6-12 months ### "Excellent Live Chat Software" October 12, 2018 5.0 Customer chat support statistics can be monitored real-time, which makes management easier. We just found it really helpful that transcripts/messages are searchable, so we can easily refer to these as necessary. Pros I love that it's simple to use, and even simpler to integrate with Wordpress. You're basically ready to go in a few minutes, even with no coding knowledge. Cons The per agent pricing can be quite steep, but it's only fair given the premium features of this software. Review Source Garin K. Founder Used the software for: 2+ years ### "Used Olark on multiple sites I own and met the founders of Olark in person in Toronto." May 22, 2018 4.0 Pros What I like most about Olark are the customization of the widgets, WordPress and G Chat integration, and customer support. Was also awesome to meet the founders of Olark in person years ago. Cons What I like least about this software is the somewhat complicated WordPress integration process. Love that Olark integrated with WordPress and just think the Olark WordPress plugin can be improved. Would be excellent if integration was easier and more features were available within the WP plugin. Review Source Charles C. Partner Success Manager Used the software for: 1-2 years ### "better than zendesk" March 9, 2018 5.0 Pros i had an extremely good sales experience. the rep was very helpful and educated me on the benefits of the tool. Cons at times we had issues with the plug in breaking. however, support was excellent and helped us resolve the problem soon after we reported the issue. Review Source LS Lydia S. CEO Computer Software Used the software for: 2+ years ### "Olark & Venntive" January 13, 2017 5.0 We integrated Olark with Venntive and our customers as well as we find it incredibly valuable in managing customer questions and impressing new website visitors. Adding chat to your website really makes sense when it's integrated with your CRM and triggers a workflow for prompt follow-up. It's a great complement to our Tickets forms. We save our customers a ton of money over apps like Zendesk, UserVoice, and GetSatisfaction. Pros It's super easy to implement and customize in many ways. The folks at Olark are incredibly responsive to questions. Cons Hmmm, can't think of anything at the moment. Review Source CH Cheryl H. Front Desk Hospitality Used the software for: 1-2 years ### "Great chat interface with an abundance of quality options" May 23, 2019 5.0 Pros This chat software makes bridging that gap between customers and your company easy! I love that I can be assisting guests on the phone, and assisting a guest via chat simultaneously providing better customer service as a whole. I like that it keeps a full history of conversations and contact information for long periods of time. This is great for marketing and follow up. Cons I do wish there was a canned response that tells the customer "Agent" is away from her desk, please leave a message and a contact number and she will follow up shortly", as opposed to just saying there are no agents available and leaving customers in the dark. Review Source BY Bediss Y. Digital Marketer Retail Used the software for: 6-12 months ### "Facile à utiliser " January 17, 2024 4.0 Pros Le chat est un autre moyen d'interagir avec les clients qui ne sont pas disposés à appeler ou à envoyer un e-mail Cons Les paramètres nécessitent un peu plus de réglage. Review Source Igor N. Customer Sucess & Sales Computer Software Used the software for: 1-2 years ### "Practical live chat tool" September 28, 2018 5.0 Since we started using Olark at TestDome.com, our direct communication with our users has improved considerably. Pros Easy to use, nice UI. Good overview of visitors. Good chat review/transcript functionality. Cons Olark doesn't offer a mobile version of their app, only via Trillian. Review Source SK Sushil K. Managing Director Photography Used the software for: 1-2 years ### "Better way to provide better customer experience" July 9, 2021 4.0 Olark is quite streamlined and dedicated to the service it provides. It's pretty affordable, easy to operate, and has helped us deliver better customer support to our customer base. Pros Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message marking, and automated messages. Cons One of the notable dislikes of Olark includes limited features when setting up chatbots and more dedicated automated responses. Also, managing large pools of support requests can get overwhelming. Review Source Response from Olark March 14, 2023 Hi Sushil, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com AS Abhilash S. Accountant Textiles Used the software for: 1-2 years ### "Olark's Features are So Powerful" May 13, 2024 5.0 Pros I enjoy the reliability of this livechat solution. Olark is so amazing to use. Cons Olark has never been problematic to us. Olark is effective. Review Source VR Verified Reviewer Vice President of Marketing Computer Software Used the software for: 1-2 years ### "Exactly What's Needed for Real-Time Sales Inquiries" November 20, 2018 5.0 We've had a fantastic overall experience with Olark. There are a variety of providers out there in this space but I don't think you'll find a single one that is as easy to use, effective, and helpful to existing customers and prospects. Pros Olark is easy to setup and extremely easy to integrate and implement. We have a Wordpress site in place and integration with our site, along with customization to accommodate for branding, was super easy and quick. Cons Some of our users have complained about not being able to upload screenshots to accompany their support inquiries. This would be a nice feature for Olark to consider for a future release. Review Source Dain B. Sales Development Representative Computer Software Used the software for: 1-2 years ### "Very easy to use for Chat" February 1, 2019 5.0 I like using it and it allows the prospects to communicate quickly with us. Pros I love the shortcuts, the ease of use, and the ability to be able to communicate with website viewers. Cons It kicks you out if you do not respond quickly enough but it makes sense Review Source Silviu C. Web Designer Computer Games Used the software for: 2+ years ### "Most popular app and for good reason" July 7, 2018 5.0 Pros It has some amazing triggers and proactive chats, you need this when have lost visitors who want to make an order or want to know more about a product or service. Shortcuts are very usefull but not over use them, people tend to know their are speaking with someone not a bot. Cons It is good for websites, not being added for mobile apps. In responsive mobile view it can eat all your visitors screen for no use. Review Source VR Verified Reviewer Market Research Analyst Telecommunications Used the software for: 6-12 months ### "Easy to use and implement " June 26, 2018 3.0 It allows our customers to contact us easily through the chat. It offers one easy option for our customers to contact us. Pros It's very useful to use for sales chat. Our customers can contact us right on the site through chat. Cons The Google analytics tracking wasn't as useful because it's skewed to track the auto chat greeting as an event. So just be careful what analytics numbers you are looking at. Review Source VR Verified Reviewer Lifecycle & Affiliate Manager Computer Software Used the software for: 2+ years ### "You get what you pay for" December 9, 2018 2.0 A very very basic chat platform. Pros Olark allows you to quickly set up basic chat functionality on your website, but you lose some necessary features for the low price. Cons It's incredibly difficult to use this software as a team. The round robin of lead flow is almost impossible, it cannot funnel leads to contact owners via Salesforce so sales reps are always stepping on each others toes. No chat bot functionality. Review Source Sumeet Z. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Great Customizable Chat Application" October 18, 2018 4.0 Overall it's a very good experiance with the olark themes are too cool Pros Intigration with the other applications is very easy and great colour scheme Cons There is no free account and very costly for small business Review Source VR Verified Reviewer Digital Marketing Manager Retail Used the software for: 2+ years ### "Great for customer support/website chat" April 3, 2019 4.0 Excellent customer support and I have used for multiple different websites in the past few years since discovering them. Pros I thought customer service was excellent - when I had technical difficulties setting up they were there and available to chat. They seemed more than happy to assist with overall set up and made sure I was happy with the product. Cons Honestly, I don't have anything negative to say about them. Review Source GC Grace C. Executive Assistant Sports Used the software for: 2+ years ### "Olark: great for real-time interaction with multiple customers" July 16, 2021 5.0 Pros Olark offers a very user-friendly chat software that companies, business, individuals, etc. can utilize to better reach their clients remotely. In my experience, Olark offers a great way to answer (multiple) visitor questions in an easy way. Cons One of the things I like least about this software is its compatibility with smartphones. It would be nice to utilize the program on a smartphone, but in my experience, this isn't possible. Review Source Response from Olark March 14, 2023 Hi Romina Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com Brayan Agostinho D. Consultor SOA Used the software for: Less than 6 months ### "excellent digital marketing strategy to talk customers" May 18, 2018 5.0 Pros Olark is a good effective live chat to talk to clients in a professional setting in a very professional manner. In addition to this, it includes a wide range of tools, such as real-time reports, automatic messages, transcriptions with search capability, and as if that were not enough, it integrates equipment management tools. where it offers a great integration of software that is the most outstanding of Olark where we can share large amounts of data in the chats. Olark has enough documentation from his page where he shows us everything he can do Cons This application is paid and could be expensive to use. should have more integrations like Slack and be more customizable Review Source CW Carly W. Executive Assistant Events Services Used the software for: 2+ years ### "Olark Makes Communicating with Prospective Clients Easy and FUN" January 13, 2017 5.0 The reason I rated Olark so high is because I know they're working hard to provide their clients (those offering the customer support to THEIR clients) the best version possible of their product... Thus, offering our business clients an enjoyable interface and avenue of chatting to learn more information about our business. Every 6 mo or so we will receive an update or survey email from OLark, which says to me they ARE interested in their client's opinions and they do value us. Not to mention the interface is sleek and good looking and easy to use. Pros Interface and ease Cons Yikes. I'm not sure. Maybe how often and loudly it pops up every time you open our page! That might be an option we can change though. Review Source Response from Olark January 13, 2017 Thanks Carly!! \[-Karl\] ravi R. Associate Software Developer Used the software for: 6-12 months ### "Instant chat with nice interface and API." May 29, 2018 4.0 It has provided a clean interface for customer support to team. It has integrated well with the portals of the company. Pros The notifications whenever anyone adds something to card are providing a good option to know what the customer is upto. It has a very nice backend interface. We can chat with the customers on website with their one click. We can give members a chance to ask questions while they are browsing the client area. It is very easy to learn this tool for chat. Cons The phone support is not there which could have improved the reach of this software. The wait time notification for disconnection should be there at every 2 minutes, we don't like disconnection without notification. Review Source Gerardo M. Digital Marketing Manager Used the software for: 2+ years ### "Change the way you interact with your customers and get engage with them from your website!" July 26, 2018 5.0 A great tool for that easy to deploy in your website. Pros This was our first chat to interact with our customers. It's was very easy to deploy and now it makes a differentiation about how we get in touch with our customers form our website. Cons I'd like to have more customization options, even the possibility to create a chatbot based on Olark to have more functions. Review Source JN Julie N. Managing Director Retail Used the software for: 2+ years ### "Squawking like a galah from outback Australia" January 16, 2017 4.0 We installed Olark pigin live chat on our first website and found it invaluable in assisting customers to choose the correct size of footwear and clothing. The most frequent question asked has been how much for postage? Livechat is useful for getting lazy/unmotivated/ web illiterate online customers quick answers. Despite the increasing popularity of live chat now - Australian web customers are reluctant to chat when the conversation is instigated by the website. Pros It works and the vendor does not continuously pester us to upgrade. Cons I would like greater flexibility to change its appearance. This Christmas the festive themes were non relevant to Christmas in the Southern Hemisphere Review Source David B. Sales Development Accounting Used the software for: 6-12 months ### "Olark makes it easy to engage with prospects as they're visiting your website" April 12, 2017 5.0 When a prospect is contacted by your team and they visit the website, Olark will let you know who that client is and will give you the option to start a chat with that prospect right from the website. Pros Very easy to use, makes it very easy to contact an employee Cons Sometimes it can't tell you who the prospect is, only where that prospect is located. Review Source VR Verified Reviewer Account Executive Internet Used the software for: 1-2 years ### "very useful" November 26, 2018 5.0 Pros we use olark for inbound chats for sales at my office, it works well Cons I have not had any issues that are the fault of Olark at this point. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.