# Page 5 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Olark ## Showing most helpful reviews Showing 101-125 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Alisdair T. MD Retail Used the software for: 2+ years ### "The Best Choice" January 20, 2017 5.0 Olark is a solid platform that allows us to serve our customers in an immediate way that many prefer to email or phone. Feature-rich and easy to use and configure, Olark allows us to respond quickly and simply to technical, marketing or customer service change requests. Pros Simple, Easy, Robust and customers love it Cons Cost, occasional availability issues, needs stronger reporting (perhaps with internal SLA's) and more integrations. Review Source CG Caleb G. Marketing Coordinator Publishing Used the software for: 1-2 years ### "Olark has increased our sales!" January 13, 2017 5.0 Thanks to the ease of use for both the customers and us as operators, our sales have increased significantly in the last 6 to 12 months. The new pricing plan was also a wonderful change and allowed us to add another operator. For us, Olark has been an amazing way to connect with our customers on a more personal level and make sales. Thank you Olark! Pros The customization features are not only nice, they are easy to implement and change at will. Cons While I think the keyboard shortcuts are great (and use them), I can see how some users may find it not so easy. So it's good this feature is optional. Review Source Zach M. Sales Development Representative Computer Software Used the software for: 6-12 months ### "Simple and inexpensive chat tool" July 26, 2019 3.0 We had web visitors who were not converting, we used Olark to bring in more leads for the sales team Pros Olark is an extremely simple chat tool to websites, it is easy to implement and use and helps convert users on your website. Cons The functionality is limited, they do not have custom bots and automated playbooks Review Source VR Verified Reviewer Technical Support Specialist Education Management Used the software for: 2+ years ### "Amazingly easy although this latest version is a slight regression" August 22, 2019 5.0 Pros Olark is so easy to use and customize. You can have multiple teams and adding new operators is a breeze. Everything else you need in a chatbox can be added on with customizable subscriptions. Cons In the previous version they seemed less profit obsessed and you used to be able to screen share easily in the base package. Now it feels like every little extra bit Review Source AA Aden A. Director of Marketing Marketing and Advertising Used the software for: 2+ years ### "Best Live Chat Option Out There!" February 1, 2017 4.0 I've looked at a number of live chat providers and Olark is my hands down favorite. It's incredibly easy to use and loaded with powerful features like targeted chat that you can't get from almost any other provider. Plus, the good folks over at Olark are incredibly helpful. I only gave Olark 4/5 stars for Features & Functionality because their Salesforce integration doesn't have many customization options and they don't have a Slack integration, but hopefully those will be rolling out soon. Otherwise, Olark is about as good as you can get! Pros Super easy to use, but loaded with powerful features. Cons No Slack integration and the Salesforce integration is a bit clunky. Review Source Tim J. Product Manager Used the software for: 1-2 years ### "Creates an amazing connection with your customers" July 3, 2018 5.0 Pros If you're currently just relying on email for support, you need live chat, and Olark is the easiest and best experience for your users. As a product owner, it's thrilling to have a live chat with a real user using your product and help them achieve their goals. You learn so much by being their with them. Cons It was a bit challenging to coordinate with a large team of people all responding at the same time. I really wish they had a better slack integration. Review Source mN mark N. Owner/Director Hospitality Used the software for: 2+ years ### "The most important tool we use" October 3, 2019 5.0 Olark has been the most important way we drive real leads to our business Pros I like how easy it is to use and how our customers interact with us through its use. The way it pops up on our website is useful to our application Cons Nothing - it is so helpful to our way of doing business, both for new lead generation and serving our current customer base. Review Source SH Shaun H. Automation Strategy Computer Software Used the software for: 1-2 years ### "Oh look, Olark" June 21, 2018 5.0 Pros I like how easy this was to install- plus you can get a free trial. The analytics are great and I like several of the extensions and the possibility of integrating chat with other applications. The chat interface and its behavior are customizable to match our site's look and feel and business workflow. Cons This product affects page load speed (which slows down my site, although it's true of many website add ons). I wish the pricing was more affordable with larger number of users. Review Source Santhosh P. Lead Technical Consultant Information Technology and Services Used the software for: 6-12 months ### "HQ Livechat" April 30, 2019 5.0 Great. No problems so far. Pros The first thing that caught my eye with Olark is the user interface. It is well-designed, eye catching and a delight to use for both customers and our team on the other end. Another feature that stands out to me is the level of integration with other software suites. Especially with CRM software and analytics, you're spoiled for choice. Olark provides us with quite a lot of data on customer interactions which really allows us to fine-tune the way we approach each customer interaction uniquely. Cons More options for customization of the chat templates would be great. Review Source JB Jeff B. Director of Support Computer Software Used the software for: 1-2 years ### "Really like Olark" January 13, 2017 4.0 Olark has been great for us. It's been terrific to communicate with customers this way, however there have been some issues. 1) There have been a few times where Olark goes down. We don't rely entirely upon Olark, but that still causes problems 2) Cobrowsing is going away and that was the big differentiator between Olark and everyone else I evaluated 3) You can't include things like gifs and images in chat. Overall, pretty good product but lacks a competitive moat. Pros Works well. Easy to use. Easy to set up new operators, chat with customers, etc. Integrates with Help Scout, Zendesk, etc Cons It goes down at least twice a month for a few minutes to longer. Can't share gifs/images Doesn't have a lot of features or functionality to separate themselves from the pack Review Source VR Verified Reviewer Founder and CEO at PhraseExpander Computer Software Used the software for: 2+ years ### "Simple chat app that won't let you down" February 16, 2019 5.0 Pros Very straightforward and easy to get started. I'm using it along with Pidgin so I answer to chats very quickly. I don't like having a website open for chat. Cons It doesn't have all the bells and wistes that are present in the new conversional marketing tools like Drip Review Source DB Drew B. Director of Operations Financial Services Used the software for: 2+ years ### "Easy to use, just wish they were more reliable" January 13, 2017 3.0 I really enjoy using olark. It's one of the most streamlined and enjoyable chat experiences (for both customer and provider). I wish there were a few more features to customize the customer's interaction (required fields type things). The biggest problem is that our team has experienced a lot of downtime and it's very frustrating for your users when the chat doesn't work. Almost makes me want to turn off olark altogether sometimes. Pros Looks better than almost all other products (though I think it's falling behind and needs to update its appearance and UI to the customer) Cons Poor reliability Review Source Jeremy M. Operations Manager E-Learning Used the software for: Less than 6 months ### "We had major functionality issues" February 4, 2019 2.0 Pros The interface is clean and simple to use. Cons We had multiple outages - our chat widget disappeared from off the screen while we had chat agents on the site - confirmed by customers and our own employees. Olark support blamed local internet outages, of which we found no evidence. We kept our account active as we switched to other live chat products, and received several emails from Olark apologizing for similar outages (at least they owned those). We paid for Olark, and only had 1 agent account available. We switched to Zoho SalesIQ and received 2 agents for free. Review Source VR Verified Reviewer Sales Operations Manager Events Services Used the software for: 6-12 months ### "Olark more than meets our needs" November 16, 2018 5.0 Olark allows us to always be in contact with prospects, attendees, and clients. While our focus is on prospecting, this works for support needs as well. Pros This integrated with our site no problem and is about as easy to use as any interaction can be. I use this daily with one other person and we never seem to trip over each other. I cannot say enough about how simple this is. Cons Personally I have only one complaint, and this is I wish it would time out quicker. Sometimes I walk away and forget to no longer accept conversations. That is not Olark's problem, but I wish there was an auto shut down. Review Source Renan V. Graphic Designer & Web Developer Internet Used the software for: 6-12 months ### "Olark is ideal if you own a website and is looking to engage more with your visitors" March 14, 2019 5.0 Very happy with this tool. I use it on my website to answer any questions visitors might have and it's easy to customize everything. Pros I really like all the features available. I can do real-time monitoring and start a conversation with people that are visiting my website. I was able to get a few clients that contacted me through the live chat just by answering all their questions immediately. You can also do the integration with Wordpress (I use WP for my website) and free trial is available. Cons There's nothing I dislike about Olark. It's a great tool and even though pricing is a bit high. Review Source VR Verified Reviewer Sales and Marketing Operations Lead Marketing and Advertising Used the software for: 2+ years ### "Does the job" April 3, 2019 4.0 Pros If you're looking for an easy to use chat tool for your website, Olark is as good as any. Easy to install and log in to. Cons Doesn't seem to offer any mobile options, you'll want to have a team man the chat or else you're bound to miss inbound inquiries. Review Source Robert Y. Solutions Architect Internet Used the software for: 2+ years ### "Great Chat Software - Easy ROY" December 4, 2018 5.0 Love it!! It would be my goto choice for chat recommendation software. Super affordable and an easy win for any merchant. Pros Ease of use. I was able to get a very basic computer user to learn this software and her interactions made our conversion rates consistently higher. Cons Keyboard commands were a little weird to train. Review Source JP James P. Owner Financial Services Used the software for: 6-12 months ### "One of the best live chat options out there" July 24, 2018 5.0 The biggest benefit is giving my prospects and customers another way to contact me without emailing or picking up the phone. Plus, it's been proven that live chat helps to boost your conversions, so it has had a positive impact on sales. Pros I like that this was simple to install, plus it integrates with Google Analytics, which allows you to build data on where you chats are being initiated. I love the fact that it's unobtrusive on my website - some of the other chat services out there were too big and cluttered up my site. Olark doesn't. Cons I wish that there was a way to put chats on hold, or at least give the person chatting the option to leave information for a follow-up email later. I also wish that it allowed you to customize just a little bit more. It's important from a design standpoint to have the chat box match your website. Review Source CF Crystal F. Customer Support Telecommunications Used the software for: 6-12 months ### "Olark Review" January 12, 2020 4.0 My overall experience with a lark is very positive it allows me to speak with more customers at a time to ensure our quality service and answer any questions that they may have for the online site or per repair request Pros What I like most about this software is that it allows for more communication through online chat to provide 100% customer satisfaction customer service Cons What I like least about it is that it tends to kick you off if you remain idle for too long and I like leaving the window open all day for communication line and I have to keep going back and checking to make sure that it’s not shut off and then I’m accepting shots Review Source JA John A. Systems Administrator Retail Used the software for: 2+ years ### "worked great in our lounge" June 30, 2020 4.0 We need a point of sale system for our lounge and this worked perfectly for us. Pros This point of sale software was very easy to use in our lounge. The touch screen interface is very intuitive. Cons Since we have a large inventory implementation was difficult and took a long time. After that no real cons. Review Source TB Todd B. Happiness Lead Internet Used the software for: 6-12 months ### "Easiest way to bring real-time support to your customers" July 18, 2017 4.0 It's a quick and easy setup tool that gets you chatting with your customers in real-time. It's very reliable and integrates nicely into the workflow we have for our other help desk software. Pros Simple, easy and reliable chat tool that integrates well with CRM and other Help Desk software. Olark has been a game changer for us, we now can offer support right in the moment as customers need it to keep them running smooth with our product. The Olark team also provides stellar support over live chat to their own customers. Cons There much more designed for smaller chat teams, and lack a few features. They've just now implemented file sharing with in chats, this has been a huge help, and is something we've needed. They also don't quite have a note feature yet which would be very handy for our internal communication. Review Source Kate B. Marketing Consultant Used the software for: 2+ years ### "Olark is the best live chat service" February 21, 2018 5.0 Pros I've been using Olark for 4+ years and never cease to be amazed at the quality of product and great price. Love the integrations with top CRMs and marketing automation. The style of the chat is slick. Overall great product! Review Source CW Colin W. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Great product!!" January 13, 2017 5.0 Our customers utilize Olark chat daily and we are very happy with how communication is handled and the ease of use. No bugs or issues have come up while chatting and that's something we really appreciate. Pros User friendly! Cons Mobile app compatibility. Would prefer a in-house app with Olark and not third parties. Review Source Conrad K. Sales Representative Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Olark is an efficient tool for live website chat. Never had any issues" May 4, 2018 5.0 The benefits I get from Olark is the ability to chat with customers whenever the enter our website. If they have any quick questions they get answered promptly. Pros We use Olark on our website so that clients can ask quick questions if they need to. We find it very useful as sometimes clients just need a quick answer and don't like waiting for an email response. Cons There is nothing I can say bad about this company besides the fact I think they could potentially lower the price. I have yet to look elsewhere and compare prices because we are getting everything we need. Review Source NS Nick S. Manager Information Technology and Services Used the software for: 6-12 months ### "Overall good product!" January 13, 2017 4.0 We started using Olark because of it's simplicity and ease of use. Olark has served us well in that it only took minutes to integrate into our website and be fully functional. The customization features are simple enough that anyone can set up the integration. The only need to tie up Developer Teams is to copy/paste the snippet into the website code and you're done! If you're looking for a chat product that is simple yet professional looking, Olark is exactly what you're looking for! Pros The ease of integration and simplicity of the setup and customization Cons The removal of the co-browsing feature. In my mind, that was one of the things that set Olark apart from the other chat vendors. The ability to be on the phone with a customer and be able to see their screen makes customer service much easier and allows us to add a personal touch to our customer interactions. Review Source Similar Products Featured