# Page 7 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Olark ## Showing most helpful reviews Showing 151-175 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aleia W. Email Marketing Copywriter E-Learning Used the software for: 2+ years ### "Great for quick troubleshooting conversations" April 2, 2019 4.0 Pros I like for Olark for short conversations to help students Cons I don't like that you can't run more than one profile at a time. Review Source Janet O. Section 8 Inspector Cosmetics Used the software for: I used a free trial ### "Effective live-chat for my business" April 22, 2019 4.0 Easily being able to chat with visitors to my website and answering their questions and closing sales through the chat has helped tremendously. Pros Accessibility and setup are two things I favor the most from my time spent with Olark. Gets the job done and gives a potential lead an incentive to connect directly with my business in real-time. Chats are customizable. Cons Couldn't use for several other websites I have but was limited. Not a major issue for me however. Review Source KW Kim W. Customer Service Manager Retail Used the software for: 6-12 months ### "Easy to Learn, Easy to Manage" January 25, 2017 5.0 My favorite part about Olark has been how easy it is to teach new CSR's how to use the program. The controls are intuitive and it takes basically no training. The short cuts are very handy for my team and they appreciate the email forwarding feature that allows for flexibility while taking calls, email, and chats all at the same time. The transition to the updated platform was a little rough, but it's been a lot better now that it's settled. Pros Ease of use and the email forwarding if messages are missed. The interface is clean and it's easy to train new employees. Review Source LAT Leigh Ann T. Adm Asst II Higher Education Used the software for: 2+ years ### "Impressive" January 13, 2017 5.0 We are a public University and we have this feature on our Admissions page for prospective parents and families can ask questions as they are browsing our website. It's very frequently used and we have never had any issues/problems or concerns with it. It's great and very easy to use. Pros Ease of use, and set up Cons Nothing - no concerns at this point and we have used it for a few years now. Serves our needs very well. Review Source SS Sebastian S. National Account Manager Used the software for: 1-2 years ### "Olark is great and easy to use" September 15, 2017 5.0 Pros Olark is extremely user friendly and gives our company an advantage to have our online customers call in after a quick virtual conversation. Closing sales with Olark is easy! Cons The only thing I would like to see change is the popup feature when you get a message to have it stay on my screen instead of disappear. Review Source VR Verified Reviewer Programador Used the software for: Less than 6 months ### "I recommend it to one hundred percent, it has a friendly interface and useful options when talking.." June 6, 2018 3.0 it has helped me to have an effective and direct technical support of my services and to establish a direct sale with my clients Pros It is very useful when it comes to giving technical support or selling a product, since it divides me the operators of the sellers' service. In this way I maintain an order Cons It does not have a bot by default that helps me self-test something or that helps me give answers to the client when we do not have an operator available Review Source ME Maya E. Owner Retail Used the software for: 6-12 months ### "Good software for interacting with customers " May 26, 2020 4.0 Overall Olark is a useful tool to have for any online store Pros Helps increase sales by allowing me to speak with potential customers and answer questions. Easy to set up and use. Cons Unfortunately, we are unable to send customers images of products to show them additional details..we are forced to use other ways of communication Review Source Response from Olark March 14, 2023 Hi Maya, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support or updates around sending images we'd be happy to chat with you at Olark.com DW Doug W. IT Supervisor Consumer Goods Used the software for: 6-12 months ### "Great Find" January 20, 2017 5.0 We came across Olark by recommendation of our website developer in the early goings of building our website in March 2016. After comparing/testing what we currently had and other competitors it was easy to chose Olark. The ability to see what your customers are doing really helps you give them the information that they need in order to make their visit easier. The ability to log your chats also is a big plus for us because it gives us some auditing to see where we can improve in our customer interactions. I would recommend Olark to anyone if you are considering adding chat functionality to your website. Pros Ease of installing on website and management are 5\*'s Cons I wish the base level had some more of the customizations available but it gets the job done so I can't complain too much. Review Source JV Jake V. IT dev Insurance Used the software for: 2+ years ### "Olark rocks" January 25, 2017 5.0 We're able to conduct business over our website that never would've been possible before. Now people who don't like to talk on the phone can communicate with us effectively enough to receive the same level of service as those who call in. Pros The white label option is key. No business wants advertising for another business on their website. Cons White label pricing seems a bit ridiculous. Review Source Reese D. Creative Director Apparel & Fashion Used the software for: 1-2 years ### "Speak up!" October 9, 2018 5.0 Pros If you're looking for an easy to use chat program for your website, look no further. It's super easy to set up and use and it'll make contacting you very easy for your customers. Cons Their pricing structure leaves some desire. I wish they had lower costs. Review Source DB Deborah B. Customer Service, Live Chat Specialist Publishing Used the software for: 1-2 years ### "Love the New Button Customization, and simplicity" January 13, 2017 5.0 We have been with Olark for just over 1 year, after using 2 other software options in the industry. For the price, Olark I believe has been the easiest to use with a clean design, customization options for your chat button, and with excellent customer service. We are very happy with Olark! Pros Clean design, ease of use as the administrator, and quick response from the customer service team. Cons Some of the initial information about the customer was hard to read...but with the new colors and look that showed up today, I think it has much improved. Review Source AC Alex C. Sustainability Program Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Olark a good deal for the features" January 13, 2017 5.0 I compared Olark against five other live chat companies and although it's not the cheapest option, it appeared to be the best price of the options which included the features I was interested in. I'm also glad that it works with Zapier so that I can link data to a Google Sheet. Pros Ease of use to setup on website and easy to customize the look and function of the chat window. Cons It was a little confusing when I first tried to log into the chat with a desktop application and the web client seemed to be buggy at times. Review Source MA Matthieu A. E-manager Retail Used the software for: 2+ years ### "Very nice way to chat" February 18, 2021 5.0 Pros Very nice way to chat with your customers. Cons I have no negative options on Olark. it's so easy to use. Review Source JT Jacob T. Marketing Manager Automotive Used the software for: 1-2 years ### "Something is Missing" January 13, 2017 4.0 Great. Overall, fantastic product. However, its missing a key factor that separates it from competitors. Do I know what that factor is? No. Solid product, but nothing that makes it special. Pros The user interface on the customers end is flawless and honestly the best out of all the live chat products out there. Cons I hate that we have to use a third party app for Olark. Get rid of Xabber, make urself a real app, and have some amazing interface. That will separate you from your competitors. Review Source SM Steven M. Director Market Research Used the software for: 2+ years ### "Would be lost without it" January 25, 2017 5.0 I have been using Olark for about three years and would be lost without it. Customers love using it and it integrates well with my help desk software. Looking forward to seeing how it progresses! Pros Easy to setup and use. Good customisation options. Responsive support. Cons Price can be a little high if you want to remove the Olark branding. Review Source VB Verena B. Project Facilitaor Education Management Used the software for: 2+ years ### "Great tool for customer support" January 25, 2017 5.0 We use Olark to provide our 30,000+ clients with immediate support. We get a lot of thanks from our users for being so easy to get in contact with. And, they love the holiday themes. Pros Customization! This tool works for us because we can design it to fit our needs. Cons I am looking forward to the return of the screen sharing option. Review Source AO Adrian O. Director Health, Wellness and Fitness Used the software for: 2+ years ### "The Evolution of Customer Service" January 13, 2017 5.0 Olark is simply the evolution of Customer Service. We are a chain of health clubs in Buenos Aires. We have over 10 thousand members communicate with us on a daily basis. Whenever they access our website and see they can IM with us their minds are instantly blown away! Pros Losing no time at all in customer engagement or customer service. Cons Nothing. Review Source CM Christian M. Vice President of Operations Medical Devices Used the software for: 2+ years ### "Great software" January 13, 2017 5.0 So far so good. Always looking forward to new improvements. It's great that it integrates so well with other software such as Shopify, Stella, Zendesk, etc... Customer service is a key pillar of my company and it is always easier to maintain that pillar when the foundation is strong. Olark is that strong foundation for us at Fisher Wallace Laboratories, LLC. Review Source AR Anuja R. Sr. Product Manager Consumer Services Used the software for: 1-2 years ### "Great and super easy to setup for small business" October 6, 2020 5.0 As I mentioned, its easy to use and quick to setup software. They should add more data/reporting metrics from manager perspective. Pros 1\. Easy setup to get started 2. Lots of features/settings to customize 3. Easy to review chat history as a manager Cons 1\. I would like a summarized list of things customers asked and rep was not able to provide with. 2. Also things that reps did well and vice-versa. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Olark Price and easy of use. Review Source PI Pete I. Packaging and Containers Used the software for: 1-2 years ### "Our first and only choice for live chat" January 13, 2017 5.0 We're a manufacturing B2B that was looking to increase our customer interaction through our website. We had done some research on 5 or 6 other live chat services and ultimately ended up choosing Olark based on customer feedback and pricing, and we're so glad that we did! We've had nothing but success using their platform and questions/feedback have been received and converted in a timely manner from their wonderful customer service group. Would absolutely recommend to any business taking their first dive into a live chat service. Review Source ET Elizabeth T. Administrative Manager Human Resources Used the software for: 1-2 years ### "Overall great service" January 13, 2017 4.0 We have had some occasions in which Olark kicks our agents out of chat and displays an error message saying we've been disconnected from the server, or "refreshing". This is the only downside we have experienced. Otherwise, it does what it's supposed to do. Pros You can see who has replied and read those people's transcripts. I find this very useful in training new employees Cons Sometimes it glitches and we are unable to reach Olark to troubleshoot or inquire about the glitches Review Source FA Folashade A. Sales rep. Used the software for: ### "Olark gave what we wanted but we needed more. " December 6, 2017 4.0 Pros Simple, friendly user interface allowing users navigate very easily without getting stuck. Awesome analytics too, allowing helpdesk agents trigger messages to select website visitors, thereby increasing visitors to user conversion. Cons Not enough feature. For instance, when offline Olark chat only asks web visitors for their email without a space for them to input their contact phone number. In our market we discovered our customers preferred calls than emails in terms of feedback.With Olark, they couldn't provide that. Review Source MR Mihai R. CEO Used the software for: 6-12 months ### "A quick fix for a big problem" July 7, 2018 5.0 Pros It's very easy to setup, just integrate de code. The client is really basic, it can shop images also, you can integrate other third party messenger app or web console, easy to block or transfer visitor with special commands Cons The branding of the chat console is very bad for business, even if you have a plan, you have to pay a lot of money for the branding to come of... Review Source DB David B. Manager Marketing and Advertising Used the software for: 2+ years ### "All Around Good Program " June 27, 2019 5.0 Pros This chat platform is probably the easiest one to use. The UI is very simple and it has a ton of great features built into it. - It has the ability to save your most used phrase as short keys - Transferring chats are super easy - Awesome statistics reporting dashboard - Chat logs are super easy to access and read Cons Implementation of a queue based waiting line for chats would be an awesome feature to add. Review Source HF Hector F. Manager Used the software for: 2+ years ### "Quick, Easy, Impactful" March 19, 2018 5.0 Pros I like that users can quickly chat with our agents using the live box on every page on our site. I also like that it is quick and does not fail. Cons On rare occasions there is an issue with logging in, but these are quickly addressed and resolved usually. Review Source Similar Products Featured