# Page 8 | Olark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Olark the right Live Chat solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125957/Olark/reviews --- Olark 4.5 (471) [View alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Olark ## Showing most helpful reviews Showing 176-200 of 471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Stuart D. Marketing Manager Internet Used the software for: 2+ years ### "Great software, has really helped our business!" January 13, 2017 5.0 We were looking at various different customer service chat solutions and Olark really stood out from the rest - the vast range of clever & useful features and advanced customisation options were impressive, but it was also great value and has really helped offer a great experience to our customers for well over two years now. Review Source Keith B. Founder Marketing and Advertising Used the software for: I used a free trial ### "Not My 1st Choice" December 16, 2018 4.0 Tried it out, wasn't impressed, went back to Intercom. Pros Olark doesn't offer anything compelling that their bazillion competitors don't also have available and given the additional features Intercom and Drift have - there's no compelling reason to use Olark. Cons It lacks a lot of additional features available in other SAAS products on the market. Review Source VR Verified Reviewer CEO / Creative Director Design Used the software for: Less than 6 months ### "Simple yet powerful." April 1, 2019 5.0 We have a few clients using it, the pricing plans are simple that makes it an easy choice. Pros I like the services it integrates into, they dont have a lot of integrations but it is because they only integrate what makes sense. Being able to link into Wordpress was a life saver. Cons The API can be a mess to work with sometimes but thats a minor complaint. Review Source LB Luis B. Vice President Telecommunications Used the software for: 1-2 years ### "Super Easy to use and Love Salesforce Integration, but downtime is a killer" January 13, 2017 3.0 Hello, we use Olark within our Sales team to interact with prospects on our website. Most of the time the application works fantastic, however the downtime (especially Nov 2016) was a real downer. At one point we were considering switching providers ... which would have been a bummer considering the simplicity of your app (which is the real winner here). Things have been better since Nov.. hoping things stay that way :-) Pros easy to use ... simplicity is the ultimate sophistication :-) Cons downtime :-( Review Source MK Matt K. Chief Digital Officer Food & Beverages Used the software for: 1-2 years ### "The Easiest & Simplest Live Chat Tool" January 25, 2017 5.0 I've used Olark on 3 of my websites now. It literally takes only minutes to setup and works like a charm after the initial installation. It makes it easy to manage from 1 - a bunch of customer service agents and makes it very easy to make chat live or to receive the customer questions via email. I highly recommend it...oh and it also looks super sleek and professional. Pros Easy, Simple, Professional, Just Works Cons Certain chat design themes do not support the screen sharing features Review Source AG Alejandro G. Head of Customer Success Internet Used the software for: 2+ years ### "Simply the Best!" January 13, 2017 5.0 Easy to integrate, great features, easy to use, affordable, it's just perfect! And the support!!! you will love to talk with the support team! The practice what they promote! Pros Easy to set up and easy to use for agents. Customers Love Co-Browsing feature!! Cons Mobile App for agents. Review Source JK Joe K. Marketing Analyst Used the software for: 2+ years ### "Olark Live Chat for Websites - Easy to Use, Great Customer Support" July 11, 2017 5.0 Pros Easy to use, easy to set up, great customer support for any questions, ongoing additions to functionality, company listens to customer concerns. Associates actually use their live chat service for communication. Cons Review Source DH DeAnn H. Customer Support Manager Consumer Services Used the software for: 2+ years ### "Great Tool - Reasonable Price" January 13, 2017 4.0 We've been with Olark for a few years now. I've loved watching them grow. One thing that's impresses me is that they have listened to customer feedback and integrated that into their product. Pros Easy to use! Quick Set up. Cons There has been some downtime - but it's not been significant Review Source SA Susan A. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Olark increased our bottom line by a factor of 4% - from Day One" January 13, 2017 5.0 Olark increased sales, goodwill and customer satisfaction from Day One. It's not magic - your chat operators are crucial - they need to be crisp, sharp and professional. Olark simply gives you a platform from which to keep customers informed and happy. Our customers love our chats. Don't take my word for it - get Olark. Find out for yourself. Pros Easy to use. Reliable. Superb customer service. Lots of options to custom tailor appearance and messaging. Cons There are no cons. Review Source MS Marissa S. Manager Used the software for: 1-2 years ### "Great Solution for Ecommerce Chat" June 27, 2017 5.0 Pros We've found Olark to be very easy to use, we've found communication with our customers via chat has increased sales and made the shopping experience more convenient for our customers. Cons It is very annoying to receive "prank chats" from people that are looking to waste your time and not actually interested in a purchase at all. I'm not sure how or if this can be prevented. Review Source Response from Olark September 5, 2017 Thanks Marissa! VR Verified Reviewer sales manager Information Technology and Services Used the software for: I used a free trial ### "Contact form in a widget" July 26, 2019 1.0 chat w customers Pros Nothing - this was a total waste of time, complete junk software Cons It seems like they don't even build and support this chat anymore. Support was impossible to reach, was all outsourced. The chat widget's code is all garbage. Save yourself and buy something that will actually work like Intercom. Review Source VR Verified Reviewer Real Estate Communications Real Estate Used the software for: 2+ years ### "Create a Customer Success team like a boss!" March 13, 2019 5.0 Pros Live chat?! How can you beat it. These days, everyone's overly connected and want an answer ASAP. Olark is an out of the box (and let me tell you) INCREDIBLE tool to allow your customers to get in touch with ease. Happier customers, better business = revenue success. Cons Having the opportunity to capture past chats so a log (digital paper trail) is included would be stellar! Review Source RF Richard F. Administrative Assistant Financial Services Used the software for: 1-2 years ### "Olark review" December 4, 2018 4.0 I don't believe we've had any setbacks using Olark. The software boots up all the time, we haven't had any technical issues or problems with it, and the program does what it says it will do. Pros The ability to communicate in real time with clients or potential clients, how you can easily see off to the left what page they're searching, and chat history. Cons Honestly I can't think of anything I liked least about it. Review Source KR Kristin R. Guest Experience Coordinator Entertainment Used the software for: 1-2 years ### "Chatty " April 18, 2019 5.0 Pros Olark is cute, easy to use, and fun! I love that it's personal for each member on my team. Cons I have zero complaints about Olark! Even when it goes down they email immediately. Review Source Stuart B. Used the software for: ### "Pretty good, not great" December 16, 2016 4.0 I used to use Olark, and the support is great, and the overall experience is good, but we tended to easily miss notifications because we could never make them loud enough in the shop. Review Source Response from Olark December 19, 2016 Thanks for the review Stuart! Sorry to hear the notifications weren't getting it done for you. If you need it in the future, we do have a few notification sounds to choose from: https://blog.olark.com/new-sounds-for-olark-chat The volume of those sounds depends on your headphones and speakers though. I'd make a recommendation there, but I'm decidedly not an audiophile so you're on your own. Good luck to you and your business! \[-Karl\] JV Jeanne V. Customer Service Manager Printing Used the software for: 1-2 years ### "Platform Use" January 13, 2017 3.0 Customer Service that your employees use in chat doesn't focus on professionalism, the reps aren't always able to provide timely help and use slang and text in responses. I miss the co-browsing with the new hummingbird. I wish there was a portal that allowed a supervisor a birds eye overview to the active chats for each representative and give real time stats. Pros Ease of use for our customers. Cons Not enough "Bells and Whistles" for supervisors. Review Source CM Colin M. Account Executive Computer Software Used the software for: 6-12 months ### "Decent Product" January 20, 2017 4.0 The product does what as been described. Doesn't have the same functionality as some of the other systems that exist. The customization and alerts of the system are not the greatest but some features are starting to improve. Definitely a slow moving beast when it comes to features releases. Pros Easy to use, allows for easy prompts to the chat clients Cons Not very customizable when it comes to custom messaging and alerts on the web. Takes a lot of time to set up rule sets and doesn't always recognize URLs. Could have a nicer back end user interface face and from the web for clients Review Source JS Jay S. Owner Retail Used the software for: 2+ years ### "Great Features and Customer Support!" January 25, 2017 5.0 I've used Olark for several years now. They've given me several options as my business has grown. Their software is excellent and their support is excellenter! (Is that a word?) It doesn't matter - they are great! Pros ease of use and support Cons price - not cheap Review Source KM Kath M. Head of Operations Financial Services Used the software for: 2+ years ### "Easy to use with great features" January 13, 2017 5.0 Olark has been a fantastic tool within our business. It's easy to use, easy to navigate and the reports are a huge help for directing online queries within our organisation to the correct recipient. Pros Ease of use and it's customer friendly Cons Not much! Review Source DL David L. Brand Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Small biz review" January 13, 2017 3.0 Great chat tool, but with room to improve the dashboard features. Would love to get more customizable branding and reports. Also, ability to update/tag a transcript after the chat has closed would be very helpful Pros It is simple to implement, use, and train for new operators. Not too many moving pieces. Cons Branding options, automation, and inability to edit or tag transcripts after the chat has closed. Review Source DC Daniel C. Customer Success Computer Software Used the software for: 6-12 months ### "Olark Chat is Limmited" January 9, 2018 4.0 It's alight. Could be better. Pros Olark for the most part gets the job done. You can see which customers are logged in and from where. The ability to see what page they are on and what system they are running is helpful. You can also transfer chats, which is nice. Cons Olark doesn't come with some of the very standard features that other chat providers offer, including file/image sharing. The biggest complaint is the inability to do text breaks. You can only send one block of text. No return spaces or page breaks... Review Source MA Matt A. Managing Director Information Technology and Services Used the software for: 1-2 years ### "Great Service, Great Support" January 13, 2017 5.0 Very happy with the service. Increased our client interactions and sales a lot. We would recommend to anyone looking for an easy to use live chat solution. Pros It is very easy to use. Integrated well with our CMS Cons It is a fair price for us customer service seats but for occasional support or those not on the front line it would be good if they had accounts but the cost puts us off a little Review Source VR Verified Reviewer Software Developer Computer Software Used the software for: 6-12 months ### "JS APIs are the best" August 28, 2019 4.0 Pros I implemented, customized the Olark chat into our platform. It was actually very easy to set it up, the Javascript APIs worked like a charm. Cons There is some kind of a ping request sent to Olark servers with a rolling window of 1 minute, which should either be removed or the rolling window should be configurable. Review Source SF Sara F. Artist Arts and Crafts Used the software for: 2+ years ### "Olark is my favorite chat" January 13, 2017 5.0 I use Olark since 2010 and is wonderfull because I can be closer and closer to my customers while they find me everyday online for any question they can have. Pros It works very well and without incidences Cons The use in mobile devices Review Source PT Pauline T. Marketing Design Used the software for: 1-2 years ### "We love Olark! " January 13, 2017 5.0 We are a lighting company who wanted the chat feature to be able to talk to our customers on our website more easily. Olark has been an amazing feature for our website and has gained more traffic and conversation on our website. We love it and has made our website more inviting! Pros Easy to navigate and our customers interact with us so much with this feature! Cons We wish we could do more planned promotions. Review Source Similar Products Featured