--- title: "Olark Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Olark Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/125957/Olark/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Olark Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Olark ## What is Olark? Thousands of organizations including small businesses, large businesses, non-profits, government entities, and higher education have worked with Olark. Add an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights. GDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53 ## What is Olark used for? [Live Chat](https://www.capterra.com/live-chat-software/)[AI Agent Builder](https://www.capterra.com/ai-agent-builder-software/)[AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/) Top alternative Featured Overall rating Based on 472 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Starting price $29 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Olark?[Manage this product listing](https://www.g2.com/products/olark/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Olark 4.5 (472) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $29 Other, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (471) Ease Of Use 4.3 (16,479) Value For Money 4.4 (387) Value For Money 4.2 (11,529) Customer Service 4.6 (380) Customer Service 4.3 (10,742) ## Olark alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,479)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,729)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/125957/Olark/alternatives/) ## FAQs about Olark Overview ### What problems does Olark solve? Olark solves delayed website support and lost sales opportunities by letting teams answer visitor questions in real time, trigger page-specific messages, route chats, and retain searchable conversation records. Customer support agents, sales teams, e-commerce retailers, and lean service organizations benefit from handling multiple inquiries, following up on leads, and reducing email and phone volume. Answer based on 420 reviews Overview ### Which roles and teams benefit most from Olark? Olark is most used by business owners, executives, and operations managers who oversee customer inquiries and website engagement. Marketing teams use live chat to qualify visitors, capture leads, and assess campaign interest. Support directors and account teams handle real-time questions, route conversations, and maintain responsive service for prospects and customers. Answer based on 396 reviews Overview ### What company size and industries is Olark built for? Olark is built for small businesses and higher education, with 80% of reviewers from small companies and Computer Software leading at 14%. It also serves midsize businesses (11%) and enterprises (9%), with users in Retail (10%) and IT Services (6%). Its primary use case is live chat. Answer based on 471 reviews Features and Usability ### What are the key features of Olark? Olark includes a live chat dashboard for real-time customer communication, plus targeted chat rules, autoresponders, and offline forms for visitor engagement. Core capabilities include customizable chat widgets, visitor and page tracking, searchable chat transcripts, and reporting. CRM, Google Analytics, and other third-party integrations connect conversations with customer records and workflows. Answer based on 374 reviews Pricing ### How much does it cost and what fees or limitations are included? Olark starts at $29 per month for its Olark plan, which includes automation, chat analytics, file sharing, integrations, and team management. A free version and free trial are available. Reviewers often consider it affordable and simple, though some report per-seat pricing becomes costly for larger teams and free accounts display Olark branding. Answer based on 93 reviews Integrations ### Which third-party tools and platforms does Olark integrate with? Olark integrates with 10 third-party tools and platforms, including Adobe Commerce, BigCommerce, Calendly, Google Analytics, HubSpot Service Hub, Salesforce Platform, Slack, and Zapier. These connections span ecommerce, scheduling, analytics, customer service, CRM, communication, and automation, helping teams connect live chat with existing business systems. Answer based on 151 reviews Getting Started and Support ### What training and onboarding options does Olark offer? Olark provides live online sessions, webinars, documentation, and videos for teams getting started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and setup review. Answer based on 9 reviews Getting Started and Support ### What customer support options does Olark offer, and how do users rate the experience? Olark offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe the support team as responsive, friendly, and helpful with setup, technical questions, and custom needs. Some reviewers report difficulty reaching support, inconsistent availability, or concerns about outsourced assistance and product updates. Answer based on 36 reviews Chat customer support ### How well does Olark work for live customer support chat? Olark supports responsive website live chat with an intuitive agent interface, customizable widgets, automated messages, and searchable transcripts. Small business support and sales teams value real-time visitor engagement, page tracking, and CRM connections, though teams handling shared queues may find chat assignment visibility less clear, and some miss co-browsing. Answer based on 374 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Olark supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond to customer questions faster, manage conversations across channels, and stay on top of incoming messages as they happen, allowing teams to deliver more timely and consistent support. Chat/Messaging 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 3.5 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.7 (11) 54.55% of 11 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Proactive Chat 3.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat 4.2 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Olark 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Design Tools: Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM & Sales Stack Integration: Integrate with or operate alongside core sales tools such as CRM, email, calendars, and communication platforms - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Deployment Management: Manage the processes involved when making the application ready for use - Embedded AI: Provides artificial intelligence capabilities such as natural language processing and computer vision. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple LLM Models: Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue-Native Data Model: Built for sales workflows and use cases with features, data models, or outputs oriented around deals, pipelines, prospects, and revenue - Sales Task Automation & Forecasting: Support sales teams by automating basic tasks or providing predictive insights - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.3 (470) 4.3 Based on 470 reviews ## Pricing Value for money 4.4 (387) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/125957/Olark/pricing/) Olark $29.00 Other,Per Month It includes: - Automation - Chat Analytics - Chat Notifications - Chat Tools - Chat Transfers - Customization - File Sharing - Integrations - Powerups - Security - Team Management - Visitor Details - Visitor Page Tracking Olark Pro Contact Vendor for Pricing It includes: - Chat and Email Support - Chatbot Automation - Dedicated Account Manager - Help Center Access - Live Training - Payment Options - Priority Support - Professional Services Access - Video Chat Value for money 4.4 (387) 4.4 Based on 387 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Nutshell](https://www.capterra.com/p/144340/Nutshell/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (380) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (380) 4.6 Based on 380 reviews ## User reviews Overall rating 4.5 Based on 472 reviews Filter by rating 5(286) 4(159) 3(22) 2(4) 1(1) Mentioned topic Sorted by most recent CD Cairo D. employ Child Day Care Services ### "reliable live chat tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 17, 2026 Pros it has strict privacy rules and automatically hide private details, chat instantly happens as we set it up, when we go to home and we receive a message it automatically send it to email so we don't miss any message. Cons we have to pay extra for powerups, it's chat box and design looks simple as compare to modern tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Cynthia B. Client Care Representative Professional Training & Coaching ### "Live Chat that WORKS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 5, 2025 It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs. This has been a long journey that keeps evolving and maturing with constant feedback and teamwork Pros Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better. Cons Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Director Computer Software ### "A decent low cost live chat with limited functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 December 6, 2024 It's cheap and serves a purpose when you're a start-up trying to save money. It's a good stepping stone to other apps like Freshdesk and Zendesk. Pros It's one of the cheapest live chats that you can buy starting at $29 per month. It's also just a pure chat app with no helpdesk functionality. So, if that's what you're looking for - Olark can solve that problem. Cons You really do get what you pay for. It looks horrible and very outdated. You can't customize your auto-responses very well. You can't design a chatbot here, and their customer service is bad. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) We grew out of their free plan and needed a cheap live chat alternative before we upgraded to Zendesk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kyle A. Operations Mgr Consumer Goods ### "Very serviceable chat for your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 13, 2024 Quite good experience, used their service for well over 5 years without many complaints or outages. Pros Chat worked exactly as expected, allows our CS team to respond to customers chatting in on our website. Can see customers locale which is helpful to discern scam/junk chats. Cons This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate window/tab. Alternatives considered [Front](https://www.capterra.com/p/132901/Front/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Abhilash S. Accountant Textiles ### "Olark's Features are So Powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Pros I enjoy the reliability of this livechat solution. Olark is so amazing to use. Cons Olark has never been problematic to us. Olark is effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Fakher R. Marketer Furniture ### "Plateforme de chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 15, 2024 Pros Olark possède une interface facile à utiliser Cons Il est décevant de constater qu'il n'existe pas d'application mobile Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BY Bediss Y. Digital Marketer Retail ### "Facile à utiliser " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 17, 2024 Pros Le chat est un autre moyen d'interagir avec les clients qui ne sont pas disposés à appeler ou à envoyer un e-mail Cons Les paramètres nécessitent un peu plus de réglage. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jayanth R. Project Manager Insurance ### "Olark is a simple yet very effective chat tool to use for any business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 28, 2023 Olark increased our chat traffic on the website with more Sales converted Pros Olark is affordable, easy to deploy & a very stable chat tool. Olark is intuitive for agents using it to assist & customers reaching out via chat Cons Olark is missing features like smart assign, complex group configurations & smart bots compared to other chat tools in the market Reasons for choosing Olark Olark was affordable. It was very easy to quick to configure & deploy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nick M. BDM Information Technology and Services ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 13, 2023 Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile. Pros Live chat option and analik module. It's easy to use and mobile application works fine for me. I can be online all the time. Cons No phone app, so I can't be online always. Not good analys and didn't like the chat module. Cancelled after trial. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Didn't like 'add free live chat' in Tawk. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reasons for choosing Olark Just tried Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2023 Hi Nick, Thanks for your review. We're glad we could be helpful. We're regularly updating our integrations & capabilities. If you would like to learn more, please chat with us at Olark.com AS Antonella S. Project manager Apparel & Fashion ### "eccellenza nel servizio" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 5, 2023 Olark è una soluzione popolare per il supporto al cliente che offre un'interfaccia intuitiva per la gestione delle conversazioni in tempo reale. Molti utenti lo trovano facile da configurare e utilizzare, e apprezzano la possibilità di rispondere rapidamente alle domande dei clienti tramite chat. Pros Personalizzazione: Olark offre una serie di opzioni di personalizzazione per l'aspetto e il funzionamento del widget di chat, che aiutano le aziende a creare un'esperienza coerente con il loro marchio.Integrazioni: Olark offre integrazioni con molte piattaforme e sistemi, tra cui CRM, sistemi di e-commerce e altro ancora. Questo rende più facile per le aziende gestire tutte le informazioni del cliente in un unico luogo.Analisi e rapporti: Olark offre funzionalità di analisi e rapporti per aiutare le aziende a capire meglio le conversazioni e i clienti.Facilità d'uso: Olark ha un'interfaccia intuitiva e facile da usare, che rende semplice per le aziende gestire le conversazioni di chat.Supporto al cliente: Olark offre un supporto al cliente affidabile e disponibile, che aiuta le aziende a risolvere rapidamente eventuali problemi o domande. Cons Costo: Olark può essere più costoso rispetto ad alcune delle altre opzioni sul mercato.Limitazioni di integrazione: Al contrario di quanto detto nel punto 2 delle cose positive, alcune integrazioni possono essere limitate o non disponibili.Funzionalità limitate: Alcune aziende potrebbero trovare che alcune funzionalità sono mancanti o insufficienti, a seconda delle loro esigenze specifiche.Interfaccia utente: Alcuni utenti potrebbero trovare l'interfaccia utente di Olark complessa o poco intuitiva.Problemi tecnici: Come con qualsiasi software, ci sono sempre rischi di problemi tecnici o errori. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reasons for choosing Olark Per il prezzo è velocità nel servizio al cliente. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2023 Hi Antonella, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com [View all Reviews](https://www.capterra.com/p/125957/Olark/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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