--- title: "AheevaCCS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AheevaCCS Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/125969/AheevaCCS/" page_type: "product" language: "en" --- # AheevaCCS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AheevaCCS ## What is AheevaCCS? The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management. ## What is AheevaCCS used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$500 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AheevaCCS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.aheeva.com/&name=AheevaCCS) ## AheevaCCS Overview Updated August 2026 AI summary AheevaCCS is a cloud-based call center solution for small and midsize organizations seeking to manage and optimize contact center operations. It supports automatic call distribution, IVR, call scripting, call recording, and queue management, with monitoring and predictive dialer options. These features help businesses route calls efficiently, track interactions, and support agent performance within a web-based environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AheevaCCS 4.0 (1) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price CA$500 Flat Rate, One Time Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (885) Value For Money 5.0 (1) Value For Money 4.5 (796) Customer Service 5.0 (1) Customer Service 4.6 (816) ## AheevaCCS alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about AheevaCCS Overview ### What company size and specific industries is AheevaCCS built for? AheevaCCS is designed for mid-sized to large organizations that outsource or insource contact center operations, especially those led by VPs and directors in IT and operations, as well as owners. It is built for banking, insurance, tourism, transport, operators, and internet service providers. Features and Usability ### What are the key features of AheevaCCS? AheevaCCS offers automatic call distribution, IVR, predictive dialer, and queue management for routing and handling calls. It also includes call recording, call scripting, and monitoring to support agent interactions and track call activity across contact center operations. Getting Started and Support ### What customer support options does AheevaCCS offer? AheevaCCS provides 24/7 live rep support for users who need direct assistance at any hour. No reviewer feedback about support is available in the catalog data, so the customer experience cannot be characterized beyond the listed channel. ## Features AI summary Based on 3,823 Call Center reviews According to Capterra reviewers, these are the call center features buyers prioritize most when evaluating a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) AheevaCCS includes other call center capabilities that reviewers also consider important, such as **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**). Together, these features help businesses document customer interactions, route calls to the right agents more efficiently, and maintain clearer records for service quality, training, and daily operations. Automatic Call Distribution Distribute/route/connect calls Call Recording Record the audio of phone conversations for quality assurance purposes Call Scripting Provide agents with a typical response for common call subject matter IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Predictive Dialer System calls multiple numbers at once and connects the agent to the first number that answers AheevaCCS 7 features ### All Features - Automatic Call Distribution: Distribute/route/connect calls - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic CA$500.00 Flat Rate,One Time Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Digital Contact Center Specialist Information Technology and Services ### "Fantastic Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2021 It solves the all omnichannel issues. Pros Easy for integration and deployment. It is possible to integrate with all CRM platforms and others platforms. Cons Reports are not so very good, but it is good. It was goog if AheevaCss would have a tool to generate customized reports. Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reasons for choosing AheevaCCS Price, support and features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.