# Eptura Asset Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eptura Asset the right Maintenance Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125977/ManagerPlus/reviews --- Eptura Asset 3.9 (195) [View alternatives](https://www.capterra.com/p/125977/ManagerPlus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Reviews of Eptura Asset Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews KJ Katie J Manager - Space PlanningTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like that you can easily see the different teams within space.“ January 17, 2025 KJ Katie J Manager - Space PlanningTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The reliability to access the program, the integration with Outlook (Hummingbird) is double-booking our rooms, the insights module is very difficult to use and has never been able to provide the reports we need.“ January 17, 2025 RF Rory F Managing DirectorRetail, 51 - 200 employeesUsed the software for: 1-2 years. “We like how we can see everything in 1 place, makes everything easier and not have to switch to multiple platforms to get the information we need.“ December 12, 2023 KJ Katie J Manager - Space PlanningTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I hate that we can no longer bring back a person that leaves without requesting extra help from Eptura to reactivate the profile. Because of the continued issues without result, I am VERY strongly considering looking for a new system when my contract expires.“ January 17, 2025 TB Travis B Director of Facility and Technology SolutionsConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Easy non complicated software, our clients like it.“ September 14, 2024 CR Char R Repair Shop ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “I can't get the odometer reading on the invoice or the "concerns" for the repairs, so i have to print out both the workorder AND the invoice together in order to utilize both sets of info together. “ May 11, 2023 HM Heidi M Maintenance ClerkFood Production, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Easy to navigate through and user friendly. “ March 28, 2025 CR Char R Repair Shop ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “The viewing of past workorders isn't conducive for accomplishing anything quickly either. Plus, i have to have 10 different tabs open at all times in order to go back and forth between all of the different areas. “ May 11, 2023 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Mike B. fleet manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Product/Very little support" March 1, 2023 4.0 I have been using Manager plus since 1998, they have made great improvements to their product over the years, but the customer service unfortunately has gotten worse. Having to listen to dogs barking and kids crying in the background when your needing help is very frustrating and unprofessional. Getting told over and over that what you need is very simple to do, and they will get back to you right away with a solution and then never hearing back from them again seems to be the norm there. I have been trying to get help with a report for over 6 months now and all I get is unfulfilled promises. Honesty I'm not even sure were to go with it anymore. Pros I like how we can track and maintain all of our assets very easily even at multiple locations. Purchase order feature also allows us to easily track parts cost and keep are inventory accurate. using the mobile app for all are fueling logs has made it easy to keep track of mileages and fuel logs accurately and up to date. Cons The worst part of manager plus is making reports. There is allot of information stored in manager plus that needs to be put into different reports. The report feature is nice and easy to use but lacks all the needed information you sometimes need, and the BI feature is extremely hard to use and navigate through, and getting help from manager plus with it is almost impossible. Review Source CP Ciara P. Maintenance Purchasing and Preventative Buyer Food Production Used the software for: Less than 6 months ### "Manager Plus Review from a Food Production Standpoint " May 16, 2022 5.0 Overall the system is easy to understand if you go through the training courses. Im also walking into this system with most things in place so of course its easier for me. But its easy enough to create work orders, super easy to create inspections to cover everything you need. The inventory management is simple. Overall very happy that we decided to go this direction in management system. Pros The software is easy to use, its easy to schedule, easy to create work orders, easy to track inventory, easy to keep track of all info about assets and parts all in one place. Cons I may have missed them but I feel like their should be options for customized drop down tabs. I would love if techs could start their own work order and select an asset and then select options from a customized tab about what applies to their work order. Its also difficult to track downtime. Techs are often on the floor and working on multiple things that are going down all in one day. They cant stop each time and create a work order for it. They should be able to open up a downtime form and select various assets through out the day adding in reasons and total time down that would then be tracked and separated by asset. Review Source RG Ricardo G. Supervisor Food Production Used the software for: 2+ years ### "It do a lot of stuff, not the basic that you needs." September 7, 2024 1.0 It couldn’t not works for the basic needs of a big warehouse. Pros Easy to launch the system, looks fancy in the screen. Cons Lack of lot #s Lack of multiple locations Lack of scanner Lack of traceability Support answers: we dont have that capability. Review Source Response from Eptura January 2, 2025 Thank you for sharing your feedback. We genuinely appreciate your insights and understand the importance of meeting your needs. We are committed to continuously enhancing our system’s functionality to better serve our customers, especially those with larger warehouse operations. Your feedback is invaluable and will help guide our improvements. If you have any further suggestions or need additional support, please don’t hesitate to reach out to our dedicated support team. We are here to assist you. DE Don E. Business Consultant Construction Used the software for: 1-2 years ### "Delivered Value for Price" July 21, 2021 5.0 Our goal was to automate our work order system and develop a scheduling system for preventative maintenance. We met those goals in implementing Manager Plus. However we are concerned that because the product we were on boarded with needed several fixes the implementation process has gone on longer than it should have. Pros Of the alternatives we evaluated we felt Manager Plus delivered the best value. Did not have the most features but did what we wanted for a price we could afford. We were able to adapt product to our way of doing things which was important to us. Cons Implementing a software solution to a business problem was a first for this company. When we signed up we were encouraged to move straight to the Lightning version. After beginning implementation we realized that Lightning was essentially in a beta version. Many of the problems encountered during implementation have been resolved by ManagerPlus over time. Based on past experience this is normal with beta versions of software but since this was not communicated to us and as many in our organization have not been exposed to beta versions of software before it has left a bad taste in many members of our organization. Reason for choosing Eptura Asset For the price the best value and the system fit with the organization's culture Review Source Response from Eptura July 26, 2021 Don, Thank you for taking the time to review us. Your feedback was great, and we look forward to our continued partnership! -Nicholas B Customer Marketing Manager CR Cole R. Equipment Coordinator Construction Used the software for: 2+ years ### "Manager Plus is the best!" January 25, 2022 4.0 The best thing about Manager Plus is being able to keep track of equipment and the fleet vehicles all in one place. Being that I'm handling both in my position it is a very convenient program and it's fast! Never seem to run in to slow running windows or lag. Pros The software is very user friendly and in my opinion is easy to setup. Cons What I like least about the software is the reporting side. It is glitchy from time to time although it is very useful. Review Source CR Char R. Repair Shop Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Wouldn't Reccoment" May 11, 2023 2.0 I honestly can't think of any benefits from this program. Pros It was fairly easy to learn once we were actually able to not have to use the Classic version and the newer version together Cons The workorders and invoices are difficult for customers to read. I can't get the odometer reading on the invoice or the "concerns" for the repairs, so i have to print out both the workorder AND the invoice together in order to utilize both sets of info together. I think this is ridiculous. I don't like the way the view within a workorder. To me, each "concern" should be in its own spot with all of its info, notes, parts, attachments all together. In this program Everything is collapsed and you have to click into each different task or concern in order to see what was done it it. And you have to assign parts to just one task. You cannot use 10 bolts for an exhaust and then 4 for the engine area area because you cannot have a part listed more than once on a workorder or invoice, otherwise it will duplicate over and over again. It would be fine if it highlighted or flagged it so you take notice to the fact that you have the same part more than once but it shouldn't halt it from happening. The viewing of past workorders isn't conducive for accomplishing anything quickly either. Plus, i have to have 10 different tabs open at all times in order to go back and forth between all of the different areas. Also, anywhere that you are allowed to add a note "into a part, an asset, really anything aside from a workorder, there should be a notification that alerts you that there is something to look at there, otherwise how would anyone know to look there for pertinent info? Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) 2-1/2 years ago Review Source MH Melissa H. Purchasing Agent Oil & Energy Used the software for: 2+ years ### "Honest review for a user" October 20, 2023 3.0 It is good for keeping up with work and when all the change-over bugs are worked out - it will be good. Pros Overall I like Manager Plus. There are features that need adding and some that need to be more user friendly. Cons I don't like Ligntning. The work order module is not pleasing to look at. It is not clean and to me it is chaotic. I don't mind the purchase order module except for not being able to add an asset directly from the PO - have to do your work twice. I don't like the cycle count and sure don't like I can't print off a pdf list of items. The invoice module needs to be more user friendly or you need a Eptura for Dummies book. Reports are not very user friendly to create either. Mobile needs many things to be efficient. Overall - it's still not user friendly and needs more work. Review Source Response from Eptura November 16, 2023 Hi Melissa, Thanks for your honest feedback on the product. We’re pleased to hear you like the product overall but understand there are areas that could be improved. We’re taking note of your insights on features needing improvements and areas where user-friendliness can be enhanced. Your detailed feedback is great, as we’re always seeking ways to refine our platform for our customers. Thank you! The Eptura team nW nick W. facility maintenance mechanic Facilities Services Used the software for: 2+ years ### "worst software in history" October 6, 2022 1.0 Worst software i have ever used. I used to be a programmer and have a computer science degree, and i have never used anything like your software, if I were you, i would be embarrassed by what you put out. Pros I cannot think of a single thing that your software does that I can't do with a simple spreadsheet. Cons Too many to list, and i know you won't do anything about them, so why waste time? I called your tech support 3 times and I knew more about the software and its issues than they did. For some reason our management is buying the next version of it when the last version has been a disaster. Review Source JD Jim D. Maintenance Supervisor Construction Used the software for: 2+ years ### "Manager Plus Lighting Review" December 22, 2022 1.0 better cost tracking overall, but it should not be so hard to use the software. Attention to detail needs to be implemented, quality control on new releases should be better. Pros the customization helped to make it our own Cons The programing is very poor, and it never seems to get any better, one step forward two steps back. Reason for choosing Eptura Asset The desktop version had the features and customization that fit with our needs Review Source RR Roger R. Superintendent Hospitality Used the software for: 1-2 years ### "Why is it so hard to do business with this company ?" December 5, 2022 2.0 I see by the e-mail address above that this is going to the sales department as an upsell request. Please forward this to the appropriate person if there is one. I received my renewal invoice a couple of weeks ago, The Ausable Club has received and paid invoices totaling in the neighborhood of 11 to $12,000.00 over the last three years. The only part of our agreement that the team at Manager+/Spaceiq/Condeco/Eptura, has been able to deliver on over those three years is sending out invoices. My statement is not an exaggeration, I encourage the person receiving this message to review the correspondence between myself and any of the fine folks that I have been in contact with since the acceptance of the original proposal, \[SENSITIVE CONTENT\]. Anyone who takes the time to follow up with these individuals, or for that matter the individuals themselves would have to admit that the “ManagerPlus Team” has repeatedly failed to follow through on delivering solutions for their client. The reality is after a 3 year period, the team at Manager+ has not been able to provide us with a fully functional system. I cannot justify investing any more of my time or financial resources with a company that is not willing to fulfill its responsibilities. It is my intention not to extend our agreement past the \[SENSITIVE CONTENT\]. If anyone on the Manager+ team feels they can deliver on the companies responsibilities I would be open to listening to what they Pros It appears to be a good system, would be nice if i could utilize it to its full potential Cons That in 3 years I don't have the ability to use the budgeting portion of the program. Reason for choosing Eptura Asset The ease of use/real time management Review Source RT Russel T. maintenance supervisor Medical Devices Used the software for: Less than 6 months ### "Manager Plus is a great asset management system " March 1, 2022 4.0 Our organization switched from an older version of Maintenance Plus and the ew version is phenomenal!! The ease of use and learning the new system has been an easy transition Pros I like the ease of planning my day to assigning work orders and fulfilling work requests. The system is simple and effective Cons I would like to see users tiered differently so that techs can't alter another techs work. A way to assign assets to an owner would also be great. These may be features I haven't discovered yet Review Source JC Jeannie C. Fleet Assistant Utilities Used the software for: 2+ years ### "Review 8/3/2016" August 3, 2016 1.5 Pros Customer service is usually efficient with their responses to my questions. It's good to see more training webinars becoming available. When we first started using this program there were hardly any. Cons That the reports module is not user friendly. We had the desktop Manager Plus Enterprise previously and the reports were much better and easier to configure than on the Cloud version. I don't use the report module for this reason. I download to Excel and generate from there. It's disappointing that we pay for it and really are not able to utilize it. Wish the Cloud version was more user friendly to iPads and iPhones. The different modules are not always easy to move around in or to scroll menus in as a desktop version is. All of our Mechanics use the Cloud in the field b/c of the info that we want them to have access to. That is their biggest complaint is not being able to navigate very easily. The 15 minutes before the program logs you out automatically is very inconvenient. Would be nice to have the option of how long you want it to stay logged in. Being able to attach larger than 4MB to an attachment would be nice. We have user manuals that we would like to put under attachments for our field mechanics and the cloud won't allow us b/c of the size. Some pictures have also ran into this issue. Updates seem to take a long time to be released. Once a year seems like a long time, especially with an internet based program. Review Source RW Robert W. Fleet manager Construction Used the software for: 2+ years ### "Ok" February 27, 2023 3.0 Average Pros Portal is what we use the most. Then history of vehicle repairs Cons Customer service is impossible to reach. You need to have a dedicated person 24/7 to answer questions as we run three shifts Review Source RM Randall M. Facilities/project manager Industrial Automation Used the software for: 2+ years ### "asset management" October 6, 2022 4.0 Pros its a great tool for asset management and inventory control Cons our internet did not support the cloud base upgrade so we lost our support for the software Review Source CH Chris H. Airport Systems Technician Airlines/Aviation Used the software for: 2+ years ### "Program Review." August 25, 2022 4.0 Pros It's relatively easy to figure out the software program. Cons It isn't easy to drop a scheduled event when the item is no longer in use. So you can't eliminate the workorder only make it inactive. Reason for choosing Eptura Asset Yes Review Source mH matt H. OPERATIONS MANAGER Construction Used the software for: 2+ years ### "review " February 27, 2023 5.0 Pros keeps track of schedules and costdifferent users can access Cons hard to work in reports hard to save reports Review Source MJ Mark J. Purchaser for Maintenance Machinery Used the software for: 2+ years ### "Manager Plus Review." January 3, 2023 4.0 My overall experience has been good and I like it. I can't say the same about surveys. Pros It is easy to use and helps me to do my Job more effeciently. Cons I like everything that I use on it. I'm not going to write an essay about it. Review Source BM Brad M. Applications Manager Airlines/Aviation Used the software for: 2+ years ### "Support for Manager Plus Lighting is Horrendous - Don't upgrade" May 25, 2021 1.0 Terrible Pros Software look aesthetically pleasing and it is nice to be cloud based Cons Software support is horrendous and the software is very buggy. Review Source Response from Eptura July 12, 2021 Brad, As tough as this is to hear, we appreciate you bringing this to our attention. Our goal at ManagerPlus is to make all customers feel supported and there has clearly been a disconnect between where we strive to be and where you currently are. I've brought your concerns to the appropriate parties and we'll be in contact very soon to get these problems sorted out. Please don't hesitate to reach out to me personally with any questions. -Nicholas B. Customer Marketing Manager nbradshaw@iofficecorp.com CK Christopher K. Mountain Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Awesome program and customer support." March 24, 2021 5.0 Overall my experience has been great. got me up to speed on everything i needed and keeps my preventive maintenace up to date. Pros Program is very easy to navigate through. The support I got to transfer from one cmms to the other was great. Cons The only thing that bugs me is when I print out my WO's is I have to do it one at a time and adjust the size everytime. Reason for choosing Eptura Asset Good price Review Source Response from Eptura March 29, 2021 Christopher, Thank you for the kind review! We're glad to have you on board and look forward to our continued partnership. -ManagerPlus Team NH Nick H. Fleet Admin Automotive Used the software for: 2+ years ### "Decent software but has issues" February 27, 2023 3.0 Pros Everything works together in the different modules. Cons We are unable to manually edit inventory and can get no support now, making the software useless. Review Source SV Steve V. Maintenance Manager Defense & Space Used the software for: 2+ years ### "OSK" February 18, 2021 5.0 Exceptional! Pros The software has help us better manager our work while being able to keep our customers well informed. The software is very intuitive and the new Lighting well laid out and easy to look at. Cons Reports are difficult to create and or customize. Review Source Response from Eptura February 24, 2021 Steve, Thanks so much for your show of support by leaving us a review! We're glad to have you as a customer of ManagerPlus and look forward to our continued partnership. ES Erika S. Logistics Operations Lead Transportation/Trucking/Railroad Used the software for: 2+ years ### "Not user friendly " September 29, 2020 3.0 Our company uses ManagerPlus to submit tickets for IT or Maintenance issues. I often submit tickets which go unresolved for a long time. There is no communication from the team I request from to advise if they are working on the ticket, no updates, etc. I have had tickets disappear and have to re-submit them. Overall I don't think this program is very useful. A checklist on a chalkboard would be more functional. Pros The update makes it much easier to input the information I need to submit a ticket to my IT or maintenance teams Cons The functionality of this program seems lacking from my perspective. I am not on a team that uses this often, however I have to use it to communicate to those teams. I feel that it is a lot of work with very little communication regarding the follow up from those teams. Review Source GC Glen C. Maintenance Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Managerplus Pro - Seems left behind by the company" October 28, 2016 2.0 The product works adequately for us for asset tracking, work orders and logs. We never implemented use of their purchasing or inventory modules. We purchased this software in about 2012. Ever since, there have been few updates for it, and none in the last couple of years. The company is moving away from this and towards a cloud-based CMMS, and the lack of significant upgrades to this product reflect that. We contacted them about switching to their cloud-based product, and they never even bothered to respond to us, so we are now looking at other products. Pros Cheap(ish) Cons Inability to sort numbered assets properly. (eg: 1, 11, 12, 2 instead of 1, 2, 11, 12) Once a top level asset is created, it cannot be placed as a sub-asset under another top level asset. We expanded to more than one facility and had no option to change the asset tree to reflect our company growth. Rather than completely re-write our database from scratch, we left it as is, and it is a bit of a mess now. It does not support nested assets. Search function works poorly. Searching for an asset with 'forklift' in the name returns 0 results, yet we have over 40 forklifts in the system. Unless you pay the big bucks for the enterprise edition, almost nothing in the UI is customizable. Review Source NS Nathan S. Maintenance Manager Food Production Used the software for: 2+ years ### "Great product and support" May 12, 2020 5.0 The mobile platform allows my team to take the power of Manager Plus with them out into the plant. Pros The software is easy to use and there is always support if you run into problems. Cons We are on the 4,4,5 budgeting system and that is not an option at this time when using the budget module. Review Source EM Elias M. Mainten Food Production Used the software for: Less than 6 months ### "Functionality" May 16, 2022 4.0 Pros The modules are easy to learn and adapt to. the additional tutorials one on one are the best Cons I do not like the fact that we have to move from Classic to Lighting and back to Classic. Review Source Similar Products Featured