# The Housing Director Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Housing Director the right Real Estate Property Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126018/The-Housing-Director/reviews --- The Housing Director 4.1 (7) [View alternatives](https://www.capterra.com/p/126018/The-Housing-Director/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of The Housing Director Ease of use 3.6 Customer Service 3.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Residence Director Higher Education Used the software for: 6-12 months ### "User friendly!" April 30, 2020 4.0 Pros Overall, I enjoyed my experience using The Housing Director! It was a very user friendly and easy to play with software that allowed me to get what I wanted, when I wanted. Pulling reports, check-ins and check-outs, etc. we’re quite easy to do and accessible via my desktop or even on mobile. Cons At times it felt that the software lacked features that make other housing softwares great - it was very easy to use but at the cost of being a bit simplistic. Review Source KT Kathryn T. Assistant Director of Community Accountability Higher Education Used the software for: 2+ years ### "Used it for 7 years" June 30, 2023 5.0 I personally loved THD. Having the ability to check students in and out via my phone is great. Having all the information that I need at the moment at my fingertips whether it is via cell phone or laptop was crucial for my former role in Residence Life. I think once you get to understand the system and what functions you will use, THD is a wonderful software. Pros Personally, as a former Residence Life professional I have loved using The Housing Director. THD offers so much to professionals that run college dorms or other properties. A few of my favorite features are the ability to know in real-time who lives in what room at that moment, the ability to pull reports to gather information for your office, as well as billing. Billing within THD is very easy and user-friendly especially if you have to remove any billing. There is also the ability to have it on your phone, so this is great for student staff that may be given access to this. Cons In my experience, THD has crashed a few times when we needed it the most, but their IT team tries to fix the issues as soon as they can. To new users, it may take a while to get used to the system and all the features, as it can be a complex system. Review Source VR Verified Reviewer Apartments Coordinator Higher Education Used the software for: 2+ years ### "Not a Fan" June 12, 2019 1.0 For lease agreements I would not recommend utilizing this software, and would not recommend using this to manage two different types of agreements/billing cycles like we were. Pros I truthfully think that this is a great software if you are billing on residence hall terms, or have ALL housing options on the same billing terms or same license agreements. For our residence halls, this was a great option as far as what we needed for billing, due dates, etc. For our on campus apartments that were on lease agreements instead of license agreements, this did not meet our needs. Cons This was impossible to use for our apartments. We could not make billing work, due dates, room configurations, split billing, or anything work it felt like. We had to do all utility charges by hand because we could not make THD "talk to" the billing we used for the utility fees. Setting up room configurations was an absolute nightmare; we had students or room or bed spaces disappear for no reason. The patch updates we would get were an absolute mess, too. The data was so skewed and inaccurate from reporting that my staff and I literally had to keep an excel spread sheet which we manually updated (yes, utter nightmare) so we could have accurate data to refer to. Again, though, this was for the apartments at our university; res halls had a wonderful experience with this as far as billing, room set up, etc. Review Source RW Rachel W. AI Conversation Design Telecommunications Used the software for: 2+ years ### "Housing Director" June 30, 2023 5.0 Pros The Housing Director is pretty intuitive and not super hard to understand. Cons It took forever for it to load. It would sometimes take up to 5 mins. Review Source mP mike P. academic advisor Higher Education Used the software for: 1-2 years ### "Excellent product for all your housing and room assignment needs in residence halls" April 9, 2020 5.0 It was and is a superb product for all your housing, assignments, and billing needs. Pros I used to use this software when I was a housing/residence life coordinator. It was extremely helpful for assigning roommates (based on survey questions), as well as performing room changes and assignments throughout the year. It was great for billing purposes, as well. Cons Nothing! Really :) It was great and super easy to learn and to use. Highly functional and practical, and made operations management a breeze. Review Source Rachael A. Administrative Assistant Higher Education Used the software for: 6-12 months ### "Okay housing software " December 26, 2018 4.0 Pros It has many functions and a lot of capabilities in terms of rooms, buildings, and sizes. Pairs well with other Adirondack softwares Cons Very overwhelming. Training is extensive, and it feels like you have to jump through hoops to make changes. Review Source JK Jaycee K. Residence hall manager Higher Education Used the software for: 1-2 years ### "The Housing Director" April 22, 2020 5.0 Pros I don’t often use the administrator side but when I use the mobile side, it’s amazingly easy. We teach our staff how to use it and I love how easily updated it stays. Cons I feel like the administrator side is very clunky. I hate having to generate reports with it as I’m always afraid I’m going to mess with something I shouldn’t be. I wish this side was more user friendly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.