# The Housing Director Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is The Housing Director the right Real Estate Property Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/126018/The-Housing-Director/reviews

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The Housing Director

4.1 (7)

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Last updated March 13th, 2026

# Reviews of The Housing Director

Ease of use

3.6

Customer Service

3.0

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Residence Director  
Higher Education  
Used the software for: 6-12 months

### "User friendly!"

April 30, 2020

4.0

Pros

Overall, I enjoyed my experience using The Housing Director! It was a very user friendly and easy to play with software that allowed me to get what I wanted, when I wanted. Pulling reports, check-ins and check-outs, etc. we’re quite easy to do and accessible via my desktop or even on mobile.

Cons

At times it felt that the software lacked features that make other housing softwares great - it was very easy to use but at the cost of being a bit simplistic.

Review Source

KT

Kathryn T.  
Assistant Director of Community Accountability  
Higher Education  
Used the software for: 2+ years

### "Used it for 7 years"

June 30, 2023

5.0

I personally loved THD. Having the ability to check students in and out via my phone is great. Having all the information that I need at the moment at my fingertips whether it is via cell phone or laptop was crucial for my former role in Residence Life. I think once you get to understand the system and what functions you will use, THD is a wonderful software.

Pros

Personally, as a former Residence Life professional I have loved using The Housing Director. THD offers so much to professionals that run college dorms or other properties. A few of my favorite features are the ability to know in real-time who lives in what room at that moment, the ability to pull reports to gather information for your office, as well as billing. Billing within THD is very easy and user-friendly especially if you have to remove any billing. There is also the ability to have it on your phone, so this is great for student staff that may be given access to this.

Cons

In my experience, THD has crashed a few times when we needed it the most, but their IT team tries to fix the issues as soon as they can. To new users, it may take a while to get used to the system and all the features, as it can be a complex system.

Review Source

VR

Verified Reviewer  
Apartments Coordinator  
Higher Education  
Used the software for: 2+ years

### "Not a Fan"

June 12, 2019

1.0

For lease agreements I would not recommend utilizing this software, and would not recommend using this to manage two different types of agreements/billing cycles like we were.

Pros

I truthfully think that this is a great software if you are billing on residence hall terms, or have ALL housing options on the same billing terms or same license agreements. For our residence halls, this was a great option as far as what we needed for billing, due dates, etc. For our on campus apartments that were on lease agreements instead of license agreements, this did not meet our needs.

Cons

This was impossible to use for our apartments. We could not make billing work, due dates, room configurations, split billing, or anything work it felt like. We had to do all utility charges by hand because we could not make THD "talk to" the billing we used for the utility fees. Setting up room configurations was an absolute nightmare; we had students or room or bed spaces disappear for no reason. The patch updates we would get were an absolute mess, too. The data was so skewed and inaccurate from reporting that my staff and I literally had to keep an excel spread sheet which we manually updated (yes, utter nightmare) so we could have accurate data to refer to. Again, though, this was for the apartments at our university; res halls had a wonderful experience with this as far as billing, room set up, etc.

Review Source

RW

Rachel W.  
AI Conversation Design  
Telecommunications  
Used the software for: 2+ years

### "Housing Director"

June 30, 2023

5.0

Pros

The Housing Director is pretty intuitive and not super hard to understand.

Cons

It took forever for it to load. It would sometimes take up to 5 mins.

Review Source

mP

mike P.  
academic advisor  
Higher Education  
Used the software for: 1-2 years

### "Excellent product for all your housing and room assignment needs in residence halls"

April 9, 2020

5.0

It was and is a superb product for all your housing, assignments, and billing needs.

Pros

I used to use this software when I was a housing/residence life coordinator. It was extremely helpful for assigning roommates (based on survey questions), as well as performing room changes and assignments throughout the year. It was great for billing purposes, as well.

Cons

Nothing! Really :) It was great and super easy to learn and to use. Highly functional and practical, and made operations management a breeze.

Review Source

Rachael A.  
Administrative Assistant  
Higher Education  
Used the software for: 6-12 months

### "Okay housing software "

December 26, 2018

4.0

Pros

It has many functions and a lot of capabilities in terms of rooms, buildings, and sizes. Pairs well with other Adirondack softwares

Cons

Very overwhelming. Training is extensive, and it feels like you have to jump through hoops to make changes.

Review Source

JK

Jaycee K.  
Residence hall manager  
Higher Education  
Used the software for: 1-2 years

### "The Housing Director"

April 22, 2020

5.0

Pros

I don’t often use the administrator side but when I use the mobile side, it’s amazingly easy. We teach our staff how to use it and I love how easily updated it stays.

Cons

I feel like the administrator side is very clunky. I hate having to generate reports with it as I’m always afraid I’m going to mess with something I shouldn’t be. I wish this side was more user friendly.

Review Source

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