HD Trade Services

Zentail

4.5 / 5 6 reviews

Who Uses This Software?

Zentail is trusted by top 1000 Amazon sellers, Fortune 500 retailers and fast-growing brands. Requires $1MM+ annual sales.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Zentail is only offered to select retailers and brands.
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • HD Trade Services
  • www.zentail.com
  • Founded 2011
  • United States

About Zentail

Zentail is the fastest and easiest way to centralize, automate and grow your online retail business. Centrally manage listings, inventory and orders on Amazon, eBay, Walmart Marketplace, Jet.com, Shopify, Bigcommerce, Magento, Google Shopping and a constantly growing selection of channels. Built by former top 5 sellers on Jet.com, Zentail is the most user friendly and powerful all-in-one multichannel solution for product data, listing, inventory, order, and vendor management.


Zentail Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

Zentail Reviews Recently Reviewed!


Very promising tool, with a few critical setbacks.

Apr 17, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: The tool appears to work quite well. You create one product, fill it with as much information as you can, and zentail goes to work publishing your product in as many marketplaces as you want (or can afford as some are paid).

The support team is phenomenal. Have an issue? Generally they'll get back to you within an hour (during business hours).

Ability to over-ride certain fields and forms depending on the marketplace you're looking into.

Cons: - Override ability is quite limited. We had a problem with Jet that didn't let us publish our own 1 year warranty as a bullet point. Zentail cannot override bullet point features. So either ALL our marketplaces had to remove the warranty benefit, or we had to let go of Jet as a marketplace. This is one of the reasons we decided to move away.

- Tool has very vague warnings and errors that require CONSTANT back and forth with support team. I didn't really understand many of the issues because the errors were in developer gibberish most the time.

- Very expensive for what it does. As of the time we left, we were paying and didn't feel like our business was getting the benefit. For sellers with massive SKU lists this tool is probably really useful to you. We only have about 8 unique SKU's.

Overall: It was a great tool to help us understand how multi-channel fulfillment tools in general work as it tries to simplify everything to the lowest level it can. However, it caused a lot of issues with Jet and plummeted that marketplace. Constant uphill battle with that marketplace using this tool.

Vendor Response

by HD Trade Services on April 26, 2018

Dear reviewer, Thank you for your thoughtful review of our product at Zentail. We appreciate your detailed feedback on both the pros and cons of our software. To address your concerns in the cons section of the review, our team is actively working on improving overrides and error communication. If the opportunity arises, we would love to have you back as a customer on an updated and even-better Zentail.

Capterra-loader

I own and run a media company

Dec 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zentail allows my clients, with the click of a few buttons, to post their products across many different eCommerce channels. What previously would take hours now has been shortened down to minutes. The best part is when a client recently installed the Zentail software, they saw their online sales double in 30 days. I am very impressed not only with the ease of use but the ease of getting up and running. The staff is awesome to work with. With a couple of conference webinars, we were fully installed across multiple sales channels. I did my research and found several options in the multi-channel market but kept coming back to Zentail. I am glad I did because it could not have worked out better.

Cons: No cons about Zentail itself but just from the perspective of going from posting in each individual channel one at a time and monitoring your inventory one product and one channel at a time, going to a multi-channel solution will take some forethought and effort to get all your products that are posted across various channels posted into one location, Zentail. Each channel has its own way of doing things, so you have to be prepared to walk through making things uniform. Fortunately, the Zentail software is friendly to this and the on-boarding team is amazing at walking you through the steps.

Overall: My client double their eCommerce sales in 30 days after installing the Zentail software.

The more I use the more I like it. And their team is very helpful.

Dec 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can go straight from Zentail to the order page that I am working on.
Can cancel directly on Zentail and they cancel the order for me.
Allows me to search orders using username, part numbers, customer name, email address, etc
Can update listings for all sites directly on Zentail

Cons: At first it seems like a lot. I know for my team, the new guys struggle to feel comfortable with the software. Maybe an instructional video for new users?

Overall: You get to work with a fantastic team that is there to help you every step of the way.
I can see how sales are going, what parts we are selling the most of, and most importantly - I have access to all orders that are placed. Lastly, I can view parts on every site using the software.

Easy To Use

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clean and clear UI. The software has all of the functionality that I need to manage my multi-channel marketplaces.
The Zentail support team is super responsive and a pleasure to work with.

Most importantly, the management team has many years of seller experience, which directly affects how the software is managed from the clients perspective.

Cons: As of December 2017 they do not integrate with Walmart 1P (direct supplier). However, I believe this feature will be released in Q1 2018

Capterra-loader

great experience overall very easy to use and dela with

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customer service is great, flexibility and understanding each customers unique situations. just a great software and great team

Overall: ease of use in the workplace

Capterra-loader

Zentail's software has helped my business easily grow in the marketplaces.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Creating listings and posting to all the web sites could not be easier. Managing selling prices by using the dynamic re-pricer is great. Zentail worked closely with me to customize an order export file that works perfect within my business model. Customer service is always friendly, eager to help and thorough. Zentail's knowledge of google ppc is exceptional, I give them a daily budget, they work it, I get sales with an excellent conversion rate. Bulk updating prices is a breeze with the import/export feature. Managing real time inventory is as easy as pie using the import feature. Smart Re Order is a great feature to help forecasting proper inventory levels. The success dashboard is a great tool to help manage products on all the websites. The Analytics tool is great to see what products are hot and what are not, what is making money and what is not. Managing web site settings is a nice tool. Managing users is easy.

Cons: Would like to have a better picture manager. Would like the ability to move pictures around in different order. Would like to have a cropping, image contrast/brightness tool. If a user puts an image as the main image then decides to change or move it or take image 2 and move to image 3 you must delete the images and start over. Description writing/formatting could use some work . Would like to see Zentail integrate with shiprush. Would like to see a itemized end of month invoice.