--- title: "Zentail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zentail Software - reviews, pricing plans, popular comparisons to other Inventory Management products and more." source_url: "https://www.capterra.com/p/126064/Zentail-Commerce/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Zentail Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zentail ## What is Zentail? Avoid overselling on any channel. Instead, sell freely on multiple channels like Amazon, Walmart, Target, eBay and more without worrying about your inventory getting out of hand. Zentail keeps a close watch over available stock, reserved stock, inbound shipments, and more so that you never run the risk of overselling. - Real-time inventory tracking - Set inventory thresholds - Track kits and bundles - Forecast demand by channel - Manage opportunity cost - Allow pre-orders of products ## What is Zentail used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 74% Neutral 4% Negative 22% Starting price $300 Usage Based, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zentail?[Manage this product listing](https://www.g2.com/products/zentail-zentail/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zentail 4.0 (23) VS. [4.6 (55)](https://www.capterra.com/p/209775/ChannelEngine/reviews/) Starting Price $300 Usage Based, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (23) Ease Of Use 4.4 (55) Value For Money 3.7 (20) Value For Money 4.4 (50) Customer Service 4.2 (21) Customer Service 4.4 (54) ## Zentail alternatives [4.4 (205)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [Trunk](https://www.capterra.com/p/184979/Trunk/) [4.9 (152)](https://www.capterra.com/p/184979/Trunk/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184979/Trunk/) [SKU IQ](https://www.capterra.com/p/186941/Sku-IQ/) [4.7 (174)](https://www.capterra.com/p/186941/Sku-IQ/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186941/Sku-IQ/) [Squarespace](https://www.capterra.com/p/143461/Squarespace/) [4.6 (3,435)](https://www.capterra.com/p/143461/Squarespace/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143461/Squarespace/) [View all alternatives](https://www.capterra.com/p/126064/Zentail-Commerce/alternatives/) ## FAQs about Zentail Overview ### Which roles and teams benefit most from Zentail? Zentail is most used by ecommerce owners, CEOs, and operations leaders managing multichannel product listings, inventory, and order workflows. Ecommerce directors and product development managers coordinate catalog data and marketplace launches, while account, customer service, and operations teams monitor orders, resolve listing issues, and maintain accurate sales-channel information. Answer based on 23 reviews Overview ### What company size and specific industries is Zentail built for? Zentail is designed for brands, retailers, and authorized resellers that sell across online marketplaces and ecommerce channels. It suits companies managing multichannel operations on Target, Amazon, Walmart, Shopify, and eBay, especially businesses focused on marketplace selling and retail distribution. Features and Usability ### What are the key features of Zentail? Zentail offers order routing, retail inventory management, and shopping cart support for multichannel commerce. It also includes catalog management, product data management, marketplace integration, inventory tracking, order fulfillment, shipping management, and real-time analytics, plus APIs, accounting integration, reporting, and workflow management across stores and warehouses. Integrations ### Which third-party tools and platforms does Zentail integrate with? Zentail integrates with over 20 third-party tools and platforms for ecommerce, shipping, and finance, including Shopify, Shopify Plus, BigCommerce, Adobe Commerce, ShipStation, ShipWorks, ShipWise, FedEx Ship Manager, Brex, and Payoneer. It also connects to Cahoot, Deliverr, Descartes ShipRush, Descartes Finale, Fishbowl, and Shipwire. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Zentail offer? Zentail provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced demonstrations. Answer based on 4 reviews Getting Started and Support ### What customer support options does Zentail offer? Zentail provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as responsive and helpful, though some report frequent back-and-forth during setup and troubleshooting, with vague errors that can make issue resolution take longer than expected. Answer based on 4 reviews ## Features AI summary Based on 7,702 Inventory Management reviews Capterra data shows that buyers of inventory management software rank the following features as their top priorities: - **Inventory Control** (**52%** of reviewers rated this feature as critical) - **Inventory Tracking** (**56%**) - **Billing & Invoicing** (**47%**) Zentail supports all three of the features reviewers rate most important: **Inventory Control**, **Inventory Tracking**, and **Billing & Invoicing**. Together, these capabilities help businesses keep stock levels accurate, monitor inventory movement across channels, and manage billing tasks more efficiently, allowing teams to maintain tighter operational control and reduce order and payment errors. Inventory Control 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Monitor product stock levels Inventory Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Order Management 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Purchase Order Management 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Product Identification 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to link barcodes or serial numbers with specific items for identification Marketplace Integration 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Integration with third-party marketplace software Zentail 67 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Forecasting: Form predictions based on past and present data/trends - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kitting: Group and package individual but related items as one package set - Marketplace Integration: Integration with third-party marketplace software - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Tracking: Track orders throughout the fulfillment process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reordering: Accept and track repeat orders - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (23) 4.1 Based on 23 reviews ## Pricing Value for money 3.7 (20) Base $300.00 Usage Based,Per Year Pro $2,000 Usage Based,Per Year Enterprise $2,000 Usage Based,Per Year Value for money 3.7 (20) 3.7 Based on 20 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ Payoneer](https://www.capterra.com/p/187086/Payoneer/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Yotpo](https://www.capterra.com/p/144389/Yotpo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Descartes Finale](https://www.capterra.com/p/149851/Finale-Inventory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (21) 4.2 Based on 21 reviews ## User reviews Overall rating 4.0 Based on 23 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(2) 3(1) 2(2) 1(3) Mentioned topic Recent reviews first, then most helpful Bob C. Pwner Used the software for: 1-3 years ### "Great Solution to list Products on multiple channels in one interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2020 We now list product information all in one platform and Zentail pushes this information to desired selling channels. They also do a fantastic job of controlling inventory and updating channels of availability. Pros There is a lot to like. If I had to say what I like best is Zentail makes me feel like a partner and not a customer. I feel as though they are vested in our success. There support is awesome and they are always looking to improve. The interface requires a learning curve but once learned it is quite simple and effective. I Love we can create a product listing in one place and push information and inventory to multiple channels. Inventory management is more successful than our previous provider. Cons I would like to see better sales forecasting and sortable data by vendor/channel with the ability to generate purchase orders. VP Vice President Vice President Used the software for: 3-5 years ### "Zentail's software has helped my business easily grow in the marketplaces." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 1, 2017 Pros Ease of use. Creating listings and posting to all the web sites could not be easier. Managing selling prices by using the dynamic re-pricer is great. Zentail worked closely with me to customize an order export file that works perfect within my business model. Customer service is always friendly, eager to help and thorough. Zentail's knowledge of google ppc is exceptional, I give them a daily budget, they work it, I get sales with an excellent conversion rate. Bulk updating prices is a breeze with the import/export feature. Managing real time inventory is as easy as pie using the import feature. Smart Re Order is a great feature to help forecasting proper inventory levels. The success dashboard is a great tool to help manage products on all the websites. The Analytics tool is great to see what products are hot and what are not, what is making money and what is not. Managing web site settings is a nice tool. Managing users is easy. Cons Would like to have a better picture manager. Would like the ability to move pictures around in different order. Would like to have a cropping, image contrast/brightness tool. If a user puts an image as the main image then decides to change or move it or take image 2 and move to image 3 you must delete the images and start over. Description writing/formatting could use some work . Would like to see Zentail integrate with shiprush. Would like to see a itemized end of month invoice. Todd W. CEO Used the software for: Less than 1 year ### "Not Worth The High Price" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 December 10, 2024 Never could get the software working correctly in total and they gave up on the onboarding and left me hanging to figure it out on our own. Switched back to ListingMirror but now having a major issue because in onboarding they had us create a bunch of SKUs with + in them and now Amazon has blocked the use of + in the API so having to create all new skus again and we are talking thousands of skus. Waste of time and money and does nothing better then the $150/m software we used before. Pros The software interface is nice and has good pro features with search and bulk edits. Cons Onboard and cost of the product. Onboard is lacking and they seem to not know much or do not want to help and the software is not worth $1000/m DO Director of E-Commerce Director of E-Commerce Used the software for: 1-3 years ### "An up and coming, all encompassing, E-commerce management solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 20, 2020 With Zentail, we are able to be "power sellers", in that our inventory is managed in one software, and we can manage multiple channels listings, data, sales, etc. from one platform. Pros I love how easy it is to load a product (with the right data), flip switches and it's listed on all the channels you have hooked up! Easy to use interface, easy to see back end records (who changed what, and when) and diagnosing issues of products/listings. The API is nice to pull and do some custom programmed automated analysis. Cons I wish we would have spent more time with a Zentail employee, exploring our current processes and practices and having them tailor our on-boarding experience to us. Especially technically. A tutorial (whether in person or video series) for basic diagnosis of feed syncing, channel/product status, etc. would have done our team wonders in our learning curve. Currently don't have FIFO or LIFO accounting system built in. WT World Traveler World Traveler Used the software for: Less than 1 year ### "I own and run a media company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2017 My client double their eCommerce sales in 30 days after installing the Zentail software. Pros Zentail allows my clients, with the click of a few buttons, to post their products across many different eCommerce channels. What previously would take hours now has been shortened down to minutes. The best part is when a client recently installed the Zentail software, they saw their online sales double in 30 days. I am very impressed not only with the ease of use but the ease of getting up and running. The staff is awesome to work with. With a couple of conference webinars, we were fully installed across multiple sales channels. I did my research and found several options in the multi-channel market but kept coming back to Zentail. I am glad I did because it could not have worked out better. Cons No cons about Zentail itself but just from the perspective of going from posting in each individual channel one at a time and monitoring your inventory one product and one channel at a time, going to a multi-channel solution will take some forethought and effort to get all your products that are posted across various channels posted into one location, Zentail. Each channel has its own way of doing things, so you have to be prepared to walk through making things uniform. Fortunately, the Zentail software is friendly to this and the on-boarding team is amazing at walking you through the steps. CO Chief operating officer Chief operating officer Used the software for: 1-3 years ### "Terrible Experience-Never ever again" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 4, 2022 We started this program hopeful that it would be our solution to having multiple e-commerce sites. I was excited about the inventory and pricing features as well as being able to optimize across marketplaces. Failures in all 3 features. 1. Inventory- only works if you have one warehouse. We expanded and opened a second location about half way through our contract with zentail. There is no multi-warehouse inventory tracking. You can add a warehouse and put numbers in, but it will always take out the default warehouse first and when that inventory is depleted it will revert to your second warehouse. We had no way of keeping an accurate inventory at either warehouse and it did not take inventory out based off where it shipped from. Total fail! We spent more in time and labor counting and updating inventory than we paid to Zentail to track inventory. But they do have a partner you can integrate with for another $1000 + dollars a month. 2. Pricing- a complete and utter waste of time. Caused more damage than it did value. We had a 8% increase from the manufacturer. Pretty cool we could set the increase and let it run.....NOT pricing was jacked up across the marketplaces. Way off 8% and we would have one item with 10 different colors. All started at the same price but each color variation would be increased to all different random prices. Amazon business pricing did not change, so you would still have to manually go in and change all the business pricing. Tried to set a rule for t Pros Sort and Filter Running reports automation features Cons The features they claim to work, did not work at all as advertised. OW Owner Owner Used the software for: Less than 1 year ### "Overrated" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 21, 2020 So far my overall experience with this software has not been great. The software is way over priced starting at $1000 a month. I would not recommend this software. Everything is early access. The purchase orders are buggy. The product creation is buggy. This software overall is full of bugs. I do not know how this software has gotten such high praises. The repricer that it claims to have is garbage as well, it is not a algorithmic repricer and will loose you money. Pros This software makes it easy to push your listings to all sales channels such as Wal-mart, eBay, Amazon, and Shopify. Cons This software is crap when it comes to purchase orders, shipping, and just about everything else you would use it for. OW Owner Owner Used the software for: Less than 1 year ### "Extremely Poor Outcome Using Zentail... Never Met Onboarding Goals" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 21, 2024 I worked with Zentail in hopes of optimizing my product listing process on Amazon of a specific brand and bringing those listings over to my Shopify store. Our brand listed new variations and new listings of a similar product (would just vary by theme) on a weekly or biweekly basis. Before Zentail, I would achieve this by uploading new inventory to Amazon via Amazon's product spreadsheets. This process worked well, I was able to update product information and add variations and new listings but as the catalog grew to well over 100 skus, I saw a benefit to having a platform that could streamline this process as well as provide a way to quickly provide bulk updates to the catalog. Plus a bonus, listing the catalog to Shopify. After a sales call, it seemed that Zentail would be able to achieve this and I proceeded with onboarding with what I listed previously as the main goal. It takes quite some work to onboard as the full catalog must be pulled into Zentail and then have errors cleared in the sync for Zentail properly update to the products. This was to be expected to some extent but I was surprised at the lack of intuitiveness of the software, it seemed like so much of the work was being manually done by the onboarding agent or myself. As onboarding came to an end though, the products in the brand I hoped to optimize were not working properly at all. I was not able to add variations to existing listings or create new listings in the category I was listing in previously via spreadsheets. The products were also not syncing to Shopify properly with duplicate listings and incorrect photos somehow being pulled from my original listing photos on Amazon. After many attempts to rectify these issues, including multiple deletions and relists to Shopify and many attempts to clear listing errors with Amazon, I reluctantly moved out of onboarding to the next stage in the customer process. I was assured that the staff that handles the day to day customer experience would be able to handle these issues. To sum it up, after multiple months of trial and error we made one last big push to get everything working. We got on a call with everyone I had worked with up to this point which included my onboarding specialist, and the head of customer success as well as one other technical support agent. We spent about an hour, brainstorming new strategies and techniques for even being able to list to Amazon. We tried multiple different product and item types, and brainstorm changes that would require me to permanently change my listing process moving forward. Basically meaning I would never be able to do anything with previously listed products, but hopefully I would be able to edit and add two new products moving forward. At this point, this was agreeable to me if we could just get some process for moving forward. All the new listing strategies we tried never ended up working. There is always some issue with grouping variations or a catalog issue where Amazon was requiring some thing that Zentail did not have to provide. I kept returning to the question with them over and over as to why I could take one of my product, listing spreadsheets and immediately add these products with no issue, and yet their product would not list under the same item type and product type. After eight months of working with Zentail I decided to pull the plug on this effort. The amount of money spent but mainly time spent to attempt to streamline this process would've been far better spent listing new products the old fashioned way, so I decided to cut my losses. I spoke with the head of customer success, Michael, hoping we could figuratively shake hands and go our separate ways with the understanding we gave it an honest effort and the product just did not work for my needs. At this point I had already disconnected Zentail from all of my channels and hoped to mitigate losses by cancelling the 1k per month Zentail subscription. Unfortunately, I was not let out of my contract with Zentail despite never seeing my onboarding goals coming to fruition. Eventually after pleading my case, I was given a concession on my final 4 months fees but they would not cancel the subscription. I hate leaving poor reviews but I feel compelled to with this experience. It is one thing to spend time and money on a software that could benefit your company but it ends up not working out in the end. That is a risk that I take as a business owner. It is a completely other thing when the product never delivers as promised and they continue charging you. The reason given... we put considerable time and effort into your account and we would loose money if we cancel you subscription. In my mind as a business owner that sells products, if I have a product that costs me more money to service the customer than it makes, that is a poor product. Final thought, Zentail may work for certain use cases but if you do, set up contingencies in writing. I would not recommend using. Pros Staff was knowledgable, unfortunately it seemed like there was just inherent issues in bridging the communication gap between Zentail and Amazon and the issues had to continually be kicked down the road or bandaid fixes were made that were not ideal. Cons Zentails product just did not work for my use case. It is not ideal for listing new products to channels or adding variations to existing products... at least with my product category. Multi channel listing was extremely problematic and I ended up just learning that listing with spreadsheets to Amazon is FAR more efficient. Expensive learn that lesson and countless hours deleting and relisting entire catalogs to Shopify and putting to a halt new variation adds. BE WARNED If they fail to deliver on your onboarding goals, you will not be released from the contract. AA Amazon and eCommerce Consultant Amazon and eCommerce Consultant Used the software for: Less than 1 year ### "Very promising tool, with a few critical setbacks." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 24, 2018 It was a great tool to help us understand how multi-channel fulfillment tools in general work as it tries to simplify everything to the lowest level it can. However, it caused a lot of issues with Jet and plummeted that marketplace. Constant uphill battle with that marketplace using this tool. Pros The tool appears to work quite well. You create one product, fill it with as much information as you can, and zentail goes to work publishing your product in as many marketplaces as you want (or can afford as some are paid). The support team is phenomenal. Have an issue? Generally they'll get back to you within an hour (during business hours). Ability to over-ride certain fields and forms depending on the marketplace you're looking into. Cons \- Override ability is quite limited. We had a problem with Jet that didn't let us publish our own 1 year warranty as a bullet point. Zentail cannot override bullet point features. So either ALL our marketplaces had to remove the warranty benefit, or we had to let go of Jet as a marketplace. This is one of the reasons we decided to move away. - Tool has very vague warnings and errors that require CONSTANT back and forth with support team. I didn't really understand many of the issues because the errors were in developer gibberish most the time. - Very expensive for what it does. As of the time we left, we were paying and didn't feel like our business was getting the benefit. For sellers with massive SKU lists this tool is probably really useful to you. We only have about 8 unique SKU's. DO Director of Business Development Director of Business Development Used the software for: 1-3 years ### "Easy To Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2017 Pros Clean and clear UI. The software has all of the functionality that I need to manage my multi-channel marketplaces. The Zentail support team is super responsive and a pleasure to work with. Most importantly, the management team has many years of seller experience, which directly affects how the software is managed from the clients perspective. Cons As of December 2017 they do not integrate with Walmart 1P (direct supplier). However, I believe this feature will be released in Q1 2018 [View all Reviews](https://www.capterra.com/p/126064/Zentail-Commerce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.