Bizmatics

PrognoCIS Practice Management

4 / 5 259 reviews

Who Uses This Software?

Solo medical practitioner to large multi-specialty clinics


Average Ratings

259 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $250.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Bizmatics
  • prognocis.com
  • Founded 2000
  • United States

About PrognoCIS Practice Management

Bizmatics' PrognoCIS is a fully-integrated, specialty-specific EHR, practice management and billing suite. Ranked as a Top 10 Cloud-Based EHR by KLAS. Seamless integration between EHR and PM allow easy flow of clinical and billing info to the admin/financial team. Easy, intuitive navigation and quick access to patient demographics, insurance info, chart, co-pay collections and more. MIS report gives a single view of billing history for patient with links to cross-reference actual transactions.


PrognoCIS Practice Management Features

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

PrognoCIS Practice Management Reviews Recently Reviewed!

Good EMR

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have a great relationship with this company

Pros: This EMR is a good value for the money; the support is good, and functionality is easy to use. We have been with them 7 years, and enjoy the support

Cons: Sometimes the system appears to revert for no reason, and data has been lost; we have to start over.

We had a miserable experience switching over to Prognocis.

Oct 03, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Once everything is set up, the view in the patient's chart makes everything easily accessible. The electronic fax receipt makes it faster for us to process the documents faster.

Cons: When we switched over to this system they promised that our patient information would be transferred over from our other system. We didn't find out until it was too late that they meant they would upload a PDF version of the patients medical history, and we would have to manually enter it into the system. The providers were constantly irritated that the information they needed was not in the patients chart, despite our efforts as staff to ensure that the information was there. The messaging system is impossible to use, making it hard to keep track of patient and staff communications. We frequently had issues with the billing system they forced us to use, which was outsourced to India. Patients constantly had problems with their billing, and we had to refer them to the contacts in India who were often hard to get a hold of. Our office billing staff was stuck fixing mistakes made by this departement that could have been avoided had they been handled in house. We constantly asked for things to be changed and made more user friendly, being told that they would fix it but never seeing any results. This program is expensive to use, and we feel like it has caused more issues than benefit.

Overall: The experience of data entry because it didn't carry over any of our old data.

We used this system for many years

Oct 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Very customizable, you can create your own templates and schedules and it is easy to use once you understand.

Cons: Can be hard to get support, the techs are out of the country and it can be hard to get up with them, slow response time

Awesome EHR product for Healthcare

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have learned to love it !

Pros: This system is great for a Dr's office - it is an overall ease of use for all staff from front to back office - for all staff from check out to triage to billing Even the Dr will like it !

Cons: There are some learning curves - with adding templates at the beginning - and codes and your little quirks But all worth it in the long term

Wonderful

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Just to note this is our 3rd EMR system and by far better then the others. After spending a large amount of money on "in office" servers, technical support contracts, maintenance. We were at wits end, and finally at the end of the contract. This system was recommended to us and within 3 months we were up and running and able to cancel the other, without missing a beat at a much lower cost. One more thing, we just moved our practice after 34 years, the convenience of only having to plug in our computers and log on was GREAT!! no IT techs or moving installers needed to bring EMR online. BEST MOVE WE EVER MADE.

Pros: PrognoCIS is the perfect EMR/Billing system for us. The remote access from Desktop to mobile is so convenient we don¿t have to worry about waiting til the next day to access a patient chart. We are a solo practice and with this system being so user friendly, we were able to tailor it to our practice. I like that it has several features, and we are able to utilize only what we need. Big shout out to the technical customer service personal are wonderful, we have only had a few format problems but were able to solve in a timely matter. Also, very easy to use with The Dragon dictation system.

Cons: The only thing I can think of is the few times the system went down, but since we are cloud based this can be expected. It never lasted more then few minutes.

Great value, great product

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: After doing a lot of research on the best options for my practice, PrognoCIS was the clear choice.

Pros: The people at PrognoCIS have been easy to work with and very responsive. Very affordable compared to the other options and integrated telemedicine platform is a big plus.

Cons: None of yet. The interface isn't as visually appealing as some of the competitors, but easy to use and lots of functionality.

Left High and Dry by Prognocis After a Data Breach

Jul 11, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Stay away from Prognocis! Their customer support is abysmal and getting any response from them is like pulling teeth. Bottom line is their management of our data cost our practice thousands of dollars. Based on my experience, if Prognocis was the only EHR out there, I would skip it and use paper charts.

Pros: Hard to isolate any pros from among the mountain of cons, but I'll try... I never had to change my Prognocis password once in the whole six years I used the program. That's all I've got.

Cons: Data breach - their system was not secure enough to withstand a hacker attack, resulting in a major data breach. They notified our practice of the breach of their system and then declined to assist with any of the resulting fallout, costing our company many thousands of dollars. They did help other practices that were victims of the breach, but refused to help us clean up the mess they made. Customer support is in India. Reps are difficult to understand and incredibly slow to help. At the time we dropped Prognocis in 2017, they still had multiple support cases (trouble tickets) open and unsolved from 2013. The program looks like it's from the 90s. It is not intuitive, is difficult to navigate, and the output reports come out looking unprofessional. Although we were advised that training was included, we did not receive training from Prognocis when we onboarded with them, leaving us to fend for ourselves in learning their bewildering program. Service is way overpriced for what you get. There are so many better programs out there for less money and trouble. After terminating service with Prognocis, they took well over a month to give our patient records to us, and would not give us access to them in the meantime. This resulted in our practice having NO access to our patients' charts for over a month. When I brought my concerns about this to Prognocis's HIPAA compliance officer, I was rudely and condescendingly dismissed.

Long time user

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to get comfortable using the software. There is a lot more to it if you allow yourself to continue to learn and explore it's features.

Cons: Tech support can be patchy but it is obvious that the company cares and has place good efforts in improvements

A Real Scam

Mar 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The demo was great!

Cons: This system cost me alot with monthly fees and my IT team trying to get it to work with our brand new system. It is antiquated, slow, kicks you off the server, loses notes, does not interface with the pharmacies and generates absolutely no income whatsoever.

Overall: With so many EMR/EHR systems to choose from, and conducting hours of research, I chose the worse of the worse. No ease in use. No logic in use. No VPN to maintain settings, instead they expect a medical office not to update their computers in order to keep the original settings on internet explorer. Cannot use chrome. Cannot keep up with HIPAA regulations due to the settings inability to be updated. I felt like I was 30 years behind in computer technology. After 2 month of complaining and deciding to switch to a competitor, I received an email from the higher ups. 100 emails to late. They charged out tens of thousands of bogus charges and collected 10%. They charged me alot per month for this disaster. I switched to Athena! Best thing I ever did! Prognocis aka Bizmatics, nearly closed my doors waiting an entire month to resubmit claims. I've been with Athena for 6 weeks and have not had one claim denied and payments are coming in. They only charge you 8% of what they collect. Prognocis, on the other hand, charges permonth for poor service with no significant money collected. If it weren't for my office manager, I would have received no payments at all. Learn from my mistake. Any positive reports about this system is submitted by their staff who were once medical office staff. I'm sure this system worked well 15-20 years ago. Computers have come a long way and Bizmatics/Prognocis simply did not keep up. Did I mention the amount in IT fees I accumulated trying to get this system to work? My IT specialist finally had a heart to heart talk with me. Then I switched to Athena.

Recommendations to other buyers: Don't waste your time, energy, or your money. Go with a well known system with a proven track record.

Prognocis EMR/PM software

Feb 21, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: We have had this software since 2012. There have been several hiccups that we have had to overcome. I believe we were their first high volume multidisciplinary practice they contracted with. Although we had training on the software and then implemented a year later, there are some workflow issues. We are not your "standard" office workflow and I am sure it is challenging for their IT/support team.

Pros: ease of access. PM/bill side, I love the fact that you can access every task from one screen, regardless of which screen you are in.

Cons: Training videos has improved tremendously over the last couple of years on the EMR side, although "new user training" is not geared for the new employee training. The PM/Bill module does not have enough training videos for adequate training and common workflow, although this has been improved over the years as well. They are definitely coming along as they grow. I do not like the fact that we can never get in touch with anyone in tech support or billing and always having to leave a message for their return call. Since we are cloud based, if Prognocis goes down, our office is down. If you can have an onsite server, I would probably recommend that.

Recommendations to other buyers: Make sure that you have all of your template is driven notes, letters, and forms ready for implementation to ensure a smooth transfer. We, unfortunately, were not ready but this was definitely not because of the implementation staff, but our issue since we had to keep postponing the implementation date.

Simple and effective

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Prognocis covers all of the basics that you need in an EMR. The lower cost was important in our practice as we had limited funds and wanted a system that could sustain itself. The software continues to evolve which is great news for an ever changing environment. The face page is well later out to give you a snap shot if the patient's medical problems, history and medications. As with any EMR, this is only as good as the information you initially load from a patient so work on the front end makes the record much better!

Long Term Customer. Still very satisfied

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using PrognoCIS for almost 10 years now. While many of our colleagues discuss changing from one product to another, we are not. The customer support and tech support team have been beefed up and now if I call, I expect to get right through. Happy to report. Years ago, maybe not. But now, absolutely. I would be pleased to recommend.

Pros: Ease of use. Workflow. Company stands by their product.

Cons: Years ago, I would have said customer hold times.

Recommendations to other buyers: Research and get the most of your training. This will help to maximize your value and experience.

HUMAN RESOURCES REVIEW

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an excellent product, and my organization uses this process frequently.

PrognoCis

Dec 08, 2016
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall on EHR side product is acceptable, with a little bit more work by the Company it could be easily improved

Pros: Ease of use, customizability

Cons: Poor for reporting PQRS and MU. My main complaint is the poor aesthetics of the records it generates, this could easily be improved if the company made the effort. Also, the Customer support mostly comes from India, there are time zone issues but more importantly language barriers that are significant. I do not feel their support people "think like doctors" therefore with the language it is hard to get them to understand the problems. I have reached out to their Manager of Customer support with little interest in addressing issues. When I bought the product I have assured all of the customer support was in the US, this is blatantly not true.

Recommendations to other buyers: Make sure you get support commitments in writing

PrognoCIS EMR

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The Bizmatic's development team has been instrumental in assisting us to customize a solution to automate our current operations. This customization includes automation of test results from medical equipment used in our Medical Clinic, the design of a Drug & Alcohol Randomization Tool for the Work Place Drug & Alcohol Program, a design of an Employee Assistance Program module and design of a specialized Workers' Compensation module to track and report payments. The software is extremely intuitive, easy to use and easily customizable by the end-user.

Pros: Quick navigation. Affordable. Integration with external data is available. Vendor ability for customized module development. Sales, development and implementation staff are easy to work with.

Cons: Feedback is sometimes delayed as many developers are in India.

Recommendations to other buyers: This product is a valuable product if you are interested in improving your current operations. Automation is quick and offers time and money savings for your practice. I audited other EMRs who were not flexible and whose initial and support costs were 2 and 3 times the price. I highly recommend PrognoCIS.

Ease of use

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Very good customer support and easy to use GUI .

Pros: usability and the tool has good functionality and very easy to learn

Cons: not any

Recommendations to other buyers: recommend people to use

Great.

Nov 21, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I used this program at a Clinic in Dallas. It was very useful. Could be better.

Pros: All in one platform

Cons: Outdated UI, no web functionality.

Los Review

Nov 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Product was very easy to use. Fix a couple of the glitches, and should be good to go. Very affordable for what you get.

PrognoCIS

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Once you get your feet wet and start using the program it is fairly easy to navigate without any help but there are certain aspects of the software that I needed explained to me. Features all of the features required by us so I don't have any complaints there and functionality is similar to ease of use in my opinion. Customer support is kind of annoying but that is true with any support for a larger company

Pros: Easy to use and I don't really need to explain too much to my employees on how to use it either.

Cons: Customer support is a beat down

Recommendations to other buyers: I would say even tho I did not buy it - the training is prob not worth the money because this software is pretty straight forward if you know computers well enough.

PrognoCis is progressive!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a great new product, I would go as far to say it's a game changer. Very easy to use and understand. Response time is great and it saves me a lot of time.

Pros: - intuitive - easy to use - responsive

Recommendations to other buyers: Try it!

Prognosis Software

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Very intuitive and user friendly. I've had no problem navigating the site or finding what I need to achieve my purpose. Menu's are easy to use and the flow is very helpful for a novice user.

Pros: - Menu's - Layouts - Easy to understand

Cons: - Load times seem to lag

Recommendations to other buyers: - Be ready to spend some time with the software but once you understand it, it's very easy to use.

Good Product to use. Recommend this product

Nov 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The product is very good . The GUI is user-friendly. I have tried this product few months back and I really like it. Recoomend the people to use

Pros: Like the GUI of the tool

Cons: Reading system logs little complex

Recommendations to other buyers: Highly recommend this tool

Good Product

Oct 31, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: it is a good product. I recommend this product for the use.

Pros: works with explorer

Cons: logs are not readable

Recommendations to other buyers: Recommend this product to use

Prognocis

Oct 27, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: When I had the demo, the software seemed pretty comprehensive.

Pros: It met all the standards of what I think I need to work efficiently. It can work on all the electronic devices, the training team is friendly and available.

Cons: The user interface could look a little more updated. The icons are very small and like an old Nintendo game character. The training and set up process is very long, expect 6-8 weeks to be safe and is the main reason I gave the ease of use rating 3 stars.

Recommendations to other buyers: Have an idea of how you want to flow IT wise and in patient contact prior to training, it can help with the set-up. Spend time developing your EHR to what you need. Shop around and get as many demos from different companies as possible to make the best decision. Realize they are in the business of sales so everything will sound great. Ask to gain control in the web demo to see if you can at least navigate the basics.

Good EHR, extremely poor support and customer services

Oct 10, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Been using it for most than two years. My major issue has been with appropriate training, support at the site, poor remote support (not located in US) and delayed responses. If you have to connect ancillary equipment, such as printers, ID scanners, etc the software has very limited options. It only work with windows explorer and even though it crashes several times a day. Once you know it is not difficult to use but in order to get to that level at least we had to go over many trials and errors since the support once installed was almost inexistent and the tutorials were not of help.

Pros: With the proper support and training it could be a very helpful tool. Is not difficult to use.

Cons: Poor and deficient Customer Service. Almost non existent support in site, mostly remote. The customer service appears to be located outside the US and there are many communication issues. The response can be delayed. Looks like they have no commitment once they sell you the product. In one occasion I asked them to configure something for our practice and their response was that was too complicated and not economically viable for them. The software is as good as the configuration. A poor configuration will result in a less easy to use program. Expect a delay for the patient to see the doctor. In our case we have hired an IT personnel to help deals with the issues since once you start EHR it does not make sense to go back. Where we are located the resources apparently are limited and there is a high turnover issue with the technicians that have been assigned. Currently there is no Tech that supports our area. In case of an issue you need to generate a ticket and wait that hopefully they will reply.

Recommendations to other buyers: If you want a good software this is one that is good. However, that is not what should you think at the long term. You need a good EHR with a company committed to support it. This is not the case. It might not have as good qualities as this one but you can manage if they brings you a timely supporting team and good training resources. I will go with an EHR that can be accessed remotely with other applications besides Explorer and that will Not have as much limitations in terms of the equipment that you can use. Remember that your practice will be directly impacted with the EHR implementation.

Gets the job done

Sep 13, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The technical support is great. Has a nice schedule in system and patient portal. Cost effective.

Cons: I haven't been experienced enough to compare EHR systems.

Recommendations to other buyers: Understand all the options that come with your package!

All in one and intuitive software.

Sep 08, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use with EMR and practice management. Integration was smooth and customer support responds in a timely fashion.

Cons: Not much to complain about, I am using the billing service from Bizmatics but my practice is brand new and I just recently started submitting claims so I cannot state how that side of the business runs.

Recommendations to other buyers: Make sure you evaluate whether the templates can be customized easily, this saves you money and time by not having to pay IT to do this.

We keep discovering new features and ways to improve our workflows

Aug 24, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very comprehensive EMR (and billing system) with just about every feature I can imagine, without slowing me down. You can activate, or hide whichever features you wish. It communicates beautifully with all my labs, physicians and other vendors. The fact that it is compatible with Windows and Apple, has a very nice IPhone app for both EMR and patient portal.

Cons: The reporting on the clinical side does not currently allow me to create my own reports, even though there is a large library to choose from. On the billing side, I am able to customize them nicely, so I think it should not be long until that is addressed

Overall: We have been using PrognoCIS since 2007 and found it very easy to get up and going on. We were assigned knowledgeable staff who understood our needs and helped us to configure the system for optimum effect in our daily tasks. Support has always been very responsive and since their transition to being more US based support, the communication is even better.

Recommendations to other buyers: We have also found the staff to be sincere and prompt in taking care of our requests and this in combination with being a fully capable EMR makes it an easy decision.

Valuable Experience

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to manage once you learn and play with the system.

Cons: Like every other solution, it is frustrating when you need to get a task completed but cannot because you are missing that one specifific and important step. However, in our experience our implementation managers EHR/EMR were always ready to help and support us.

Recommendations to other buyers: Please look for a software that fits the needs of your organization. Preview it and see how you can make it your own. We have been able to work with it for both of our specialties: Internal Medicine and Podiatry.

Great product

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use product. Great that it is accessible from anywhere!

Cons: Getting everything set up appropriately. Wish there was more options when using mobile.

Recommendations to other buyers: Better price point than other products I explored, also easier to use than others I completed a demo on.

Medical Director. NY Urgent Care

Jul 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user-friendly. Despite other EMR's that claim that they "...think like a doctor..." they actually do not. They all start with Chief Complain, which is a standard documentation pathway, exactly how the Computer Scientist would think. Most doctors, however document the chart while already having Differential Diagnosis partially materialized in their minds. This EMR allows you to do that. I have used more than 5-7 different EMR's and can attest that this one is the best I have ever used.

Cons: I do not like when the billing modules have to be purchased separately. I should be able to do my own billing with or without the company. It has to be my choice. I understand that it is a current trend for nearly all of the EHR Companies to try to also sell doctors their billing services, but still I disagree with it. Doctors who wish to do their own billing should be able to have at least the option of having their own user-friendly revenue cycle management via EHR itself and not being forced to purchase an additional module, regardless how cheap it is.

Recommendations to other buyers: Try it, Prognocis/Bizmatics give you one month free option just to try it. They have the best customer service. You would be able to document and use the product efficiently in less then one week.

Fantastic Web EMR, Great Mobile EMR, Amazing Customer Training/Support

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: WhiteCoat Medical Group has been using PrognoCIS EMR system for about a year now, since launching our healthcare services. We use both their web EMR, mobile EMR, and Revenue Cycle Management. WhiteCoat offers medical home visits via our patient web platform where patients can utilize to make appointment requests. WhiteCoat providers are always on the go, thus requiring a simple and easy-to-use mobile EMR that can be used to chart the home visit on the go. We¿ve been using PrognoCIS¿ mobile EMR, which served us very well. The reason why we continue to use PrognoCIS is because of the numerous customizable features that we can implement to tailor the system to our medical group¿s needs. For example, we can bundle CPT codes as a custom CPT code that our providers can select, but more importantly, these CPT codes can be customized to be arrange alphabetically and to show up first when our provider get to the CPT code assessment and plan section. In addition to that, we can add various assessment and plan templates that our providers can use to quickly document things on the go. PrognoCIS also helps with the creation and implementation of such templates. We use both web EMR and the mobile application EMR. We use the web EMR for electronic prescriptions and when there needs to be more detailed charting, but the mobile application EMR, which is an iPhone app is also connected with the web EMR, is mainly used by our providers to chart while on the go on their iPhone or iPad. The mobile EMR is incredibly user friendly and intuitive. They also have a patient portal system that our patients also utilize to message the provider and also for patients to access their medical records on their phone. The patient portal is both web and mobile. PrognoCIS¿ tech stack is robust and covers all the necessary platforms to efficiently and effectively chart. I highly recommend it.

Cons: The only thing I wish from PrognoCIS is an updated app with e-RX feature on the iOS application EMR, but after speaking with a PrognoCIS representative, there's a new version coming out. Looking forward to seeing it!

Recommendations to other buyers: PrognoCIS also has Revenue Cycle Management, which we use, in addition to their technology platform. The billing system is seamlessly built into both the web and mobile EMR, which serves us well. It makes billing easy. Also, their billing managers take care of all our reimbursement needs. PrognoCIS is always willing to work out a Revenue Cycle Management deal that works for us, while providing us with great rates for over 25 EMR licenses for both web and mobile. No other EMR company is like this. I highly recommend that all medical groups consider PrognoCIS, and request a demo from Julia Young, if possible. This EMR system will serve you well now and in the future. In addition to the customizable feature, PrognoCIS¿ customer service is excellent. We¿ve been working with Julia Young, who is a System Implementation Manager, and she is the key personnel who helped train all 25 providers on how to use the system, and she is the go to person to troubleshoot how to customize the EMR towards our operational needs. Julia is one of the main reasons why we continue business with PrognoCIS. She¿s available by email, phone, and online meetings. She always tries to squeeze a meeting in, despite her busy schedule. She knows the system inside out, and is patient to learn our medical operations, so that she can tailor and further customize the EMR to make our medical operations and logistics more efficient.

customizable system with lots of potential

Jul 09, 2016
4/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of use for providers and ability to customize the solution to your needs.

Cons: Tech/customer Support can be a challenge at times.

Recommendations to other buyers: Before implementing ask for a Point of contact for tech-support

Smooth and Tailor made workflow for your specialty

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Workflow, customization of my needs. The EHR is designed specifically towards me (seemingly anyway). The people work hard to keep me pleased.

Cons: Will respond to this question later. So far, so good. I have used EHRs in my career, and PrognoCIS works best for me.

Overall: After researching many EHR companies, I found that the team at PrognoCIS was the most attentive to my clinic needs. My training rep was patient and understanding. Thank you

Recommendations to other buyers: "Look under the hood", the EHR runs deep and have many usable features, not just flash....

So-so Software

Jun 13, 2016
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: Nothing really stands out much about Prognocis software. Everything I have seen in comparison is ages ahead of what Prognocis can do..

Cons: Tech service is overseas - hard to communicate. I literally out off having to make a call to get help with a particular task.

Recommendations to other buyers: Do your due diligence and compare to any other software and you will see Prognocis is stuck in the 1900 technology abilities.

Very unhappy with PrognoCis

Jun 08, 2016
2/5
Overall
2.5 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Making appointments with PrognoCis is easy and checking to see when patients were in last is simple and error free.

Cons: Not user friendly. Sequestered amounts do not come off automatically, if you are posting an eob with several names and one there is a problem with one person, the entire eob cannot be posted. You cannot get help write away. A ticket must be created and then forwarded to India to wait for a response. Very frustrating. After 11 months of using this we are looking for something else.

Recommendations to other buyers: If you like order in your system and uniformity, try something else.

A trying experience

May 23, 2016
3/5
Overall
5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: Very easy to use and understand. Tons of information at your finger tips.

Cons: It updates at inconvenient times. Tech staff takes too long to get back to us with the help we need.

Recommendations to other buyers: Check out all the software first before committing to one. We learned the hard way.

great system

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to learn/use. Vendor was very helpful setting it up for our practice

Cons: I have no complaints so far. However I would like to have a person assigned to my practice for customer service instead of being turned over to customer service. My rep was awesome at helping get the system up and going for us, I just hate that I can no longer contact her for questions :(

Recommendations to other buyers: It takes a little time getting the system tailored to your practice but they are very helpful in doing so

5 years and holding strong

May 08, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We have been with PrognoCIS for 5 years after experiencing an epic failure with another EHR solution. Our practice is a small private medical office and flexibility is paramount to optimizing our functionality. We were looking to stay clear of the old large dinosaur solutions most prevalent in the EHR market and we found PrognoCIS. Our relationship with PrognoCIS has been one of growing appreciation of each of our requirements in order to work toward a common goal, clinic efficientcy. What we like most about PrognoCIS is the adaptability or customization of the product. This takes some effort at implementation and continues to be maluable as we fine tune our processes to be more and more efficient. I particularly like that there are certain aspects that we can tweak to meet our current needs.

Cons: There are a tremendous number of reports but sorting through them is a challenge. I struggle with understanding the logic with their naming conventions. The good news is that there has been significant improvement with the "Tech Support" so the response time is more reasonable. I appreciate that Bizmatics continues to work on communication skills with the end user and the tech support team. To provide the correct solution one must first understand the issue. My understanding is that this is an industry challenge but Bizmatics has made concerted efforts to improve customer communications with tech support.

Recommendations to other buyers: Malleability; Many of the "Old" systems are stuck and struggling to be adaptable to the newer technologies. Consider whether the product adapts to your clinic flow or if YOU have to change the flow to adapt to the EHR solution.

This EMR is terrible, the support is worse!

Mar 14, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This company constantly comes out with updates that causes more problems than before. Their support is pathetic. I've had change requests go on for half a year and more and they closes cases when its not fixed. Support in India, 12 hours ahead and they don't talk to each other, asking the same questions numerous times.

Overall quite pleased with this product, compared to several others

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The implementation is excellent. You may not like the syntax of the system at first, but you can edit and alter all you'd like, as well as have custom templates set up. It takes time, but you'll get it right where you want it in time. Having used several other systems, so far, this is better by a huge margin. The support is good, implementation is excellent and it's affordable. When I requested changes to forms it was done immediately. They are very accommodating. Also, the new patient paperwork is electronic so once you save it, it incorporates into the chart note, no more transcribing. It's nice!!! You can customize anything and they are very accommodating. I am also using their RCM billing service (the fee includes the software fee when you're using it, so that's nice) and they've been pretty good so far. A little slow to process claims but overall, good.

Cons: The time it takes to get it all the way you want it, but it's worth it. I have hardly needed tech support and it has been adequate but not stellar. That could be improved.

Recommendations to other buyers: Do a trial if you're not sure. The nice thing is the customization, so if you know what you didn't like before, you can get this just where you want it. I'm impressed with the speed of the customization of forms, etc.

PrognoCIS has it all. We looked at many, but chose these guys.

Oct 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The company is very responsive to our needs. We have relationships and feel PrognoCIS is truly our partner.

Cons: Have not found anything yet. So far they seem to deliver on everything.

Recommendations to other buyers: Don't waste too much time looking to many vendors. Lots of empty promises. After investigation, this product and company is the real thing.

Streamlined, easy to use and comprehensive!

Oct 30, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The system is easy to use, I can customize myself on the fly and I like the ability to be able to access on my PC, Apple (Mac or IPad at home) or via IPhone App. The clinical flow over to the financial billing side, is a breeze. After using a few other systems, I saw the designers of PrognoCIS truly understand how a clinical office functions and each time this system has met our changing needs. The support turnaround has been responsive and their knowledge of the product and how it applies to our situations, has always been excellent. We have been with PrognoCIS since 2007 and have seen them always continue to improve, with excellent program features and more recently, the shifting of their support more towards the US. It is rare to find such sincereity in companies today.

Cons: Hard to say anything negative. I know creating good software is never easy and there are always going to be moments of frustration, but they have been far and few between and handled quickly and well.

Recommendations to other buyers: I first saw via on-line demo and would recommend worth the time to take a look, it will open your eyes to what a system should do.

I have used Prognocis for five years and am frustrated

Oct 10, 2015
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: some of the patient communication features are useful I like that I can reprogram the templates without needing a technical support person Labs from Quest and Lab corp directly to the medical record.

Cons: very unresponsive technical support. every time there is a software upgrade, previously functioning unrelated elements stop working and it takes weeks to months to get them function again. Their server is slow and I am often documenting late into the night because the slow speed makes it impossible for me to finish my notes in real time. My office internet is quite fast so the problem is not on my end. it's difficult to go from field to field- I spend my day in endless futile clicking waiting for fields to change. For example, If I and documenting the history and I want to see the weight change, I have to leave what I am doing to go to the face sheet or vitals page and it takes too long. The prescription module is not efficient.

Recommendations to other buyers: stay away from this company. They are unresponsive and expensive and the notes I generate do not reflect the quality of my work.

PrognoCIS EMR - The BEST

Jul 20, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This software is best suited for a small medical practice. It worked well for our busy primary care medical practice. It has many choices of interfaces which will satisfy any option a practitioner would need to implement electronic medical records for their practice. Most importantly their training and support is awesome!

Cons: Took longer to integrate labs and radiology interfaces than I expected. Still it is worth because the software is easy to use.

Recommendations to other buyers: It is important to have proper training and support during configuration period. Prognocis is excellent in this.

EMR with lots of possibilities

Jul 08, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It provides customize options which works great in making the EMR work for our office. It is user-friendly. We are still implementing it. So far so good.

Cons: Sometimes it would be blank out. There are a few glitches. I don't like how we have to go through a lot of buttons to add information and certain information doesn't carry over to the next visit, like current medications.

Recommendations to other buyers: Convenience, user friendly, meets the needs of the office are important aspects in the EMR.

Al from Foot and Ankle Specialists of Corpus CHristi

Jun 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've used Word for years to make my own notes, creating templates, etc. PrognoCIS allows me to do the same in almost the same amount of time. It's ease of use and ability to make customized templates for your records, eliminating redundant work. It is time saving. I highly recommend it in the field of Podiatry.

Cons: Sometimes the servers go down. This is still pretty rare though. There is not a lot NOT to like about this product, it's ease of use and support.

Recommendations to other buyers: Try it out for a trial for 1 month. Have a fast internet connection for ease of transition when saving, etc.

So far so good

Jun 05, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Very easy to work with implementer, they are open to customization which is relatively easy to accomplish

Cons: Some of the IT people are hard to get a hold of and work with for technical support

Recommendations to other buyers: Try and do a 30 day trial with "fake patients" before purchase

This program is great, helps us accomplish our tasks.

Apr 07, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This program helps us on a day to day basis to accomplish our tasks it has everything we need from scheduling to managing the revenue.

Cons: Don't like that its slow when not 100% compatible with a certain hardrive, other than that the program is great.

Recommendations to other buyers: No other cons about the program. Everything is adaptable.

Very Pleased with total package

Mar 06, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the follow up and follow through from support. Our rep took ownership and delivered resolve.

Cons: I cannot think of anything at this point. So far, anytime we ask, we receive.

Recommendations to other buyers: Consider the customizability to meet your specific specialty and workflow. I have tried other EHR's, but they were too stringent.

Needs better customer support.

Mar 04, 2015
3/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Can access EMR from any computer. Customizable to your needs.

Cons: They are all accommodating when trying to sell their product, but they drop the ball once you are a customer. It is difficult to get help from customer support, and we are often dealing with language barriers. Often the system goes down in the middle of our work day, and you can't get a rapid response. Due to current and changing insurance requirements, small changes and tweaks often need to be made. We find it a lengthy and laborious process trying to get prompt help and assistance. A better system would be to assign a contact person or support person to each account. It is most frustrating dealing with their tech support in India and different time zones. We have left messages and had them returned at odd times.

Recommendations to other buyers: Ask for a trial so you know what you are dealing with.

Second to none

Mar 04, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I have options for the work flow. I can scan via network directly into system. I can scan via desk top, or I scan one touch from an older model of scanner. I didn't have to buy new scanner. In addition, the sign in pad, ID, and label printer makes our work flow very efficient.

Cons: Honestly I can't think of anything at the moment. I've been using software for 1 year now. Everything I request is completed in a timely matter. I receive status right into my software, and I have many resources to learn more about the system.

Recommendations to other buyers: I recommend for providers and managers to give this product a chance. It's very easy to use, and customization can happen easily. The work flow is easy to follow, and it molds to your practice .

Prognocis EMR Review

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The EMR is very easy to use and customize. Bizmatics is very responsive and they are will to help along the way with any question you may have.

Cons: There is nothing I don't like about this. I have used several EMR's in the past

Recommendations to other buyers: Take a look at the whole package. There are features that simplify your day.

Easy as 1,2,3

Feb 19, 2015
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The best part about this product is the alert system. You're able to make sure every patient's needs are always alerted.

Cons: I cannot send prescriptions via PrognoCIS, and that ends up being very time consuming when the flow of patients is heavy.

Recommendations to other buyers: Sending and receiving emails to referring doctors would be a very great thing to have!

On the surface, the program looks good but the IT support is abysmal.

Dec 09, 2014
2/5
Overall
3.5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: I like the general flow of the face sheet. It has all the pertinent information right there if front of you.

Cons: The IT department is in India and the West Coast. So you are dealing with your problems in time zones that are not convenient. Secondly, the IT people are not medically oriented. They may know code, but the templates are ridiculous and the syntax of the finished encounter is horrid.

Recommendations to other buyers: Ask where the IT is headquartered and whether the principles are some techies that wants to capitalize on our need for EMR, but have no clue about the "Art and science" interface.

Paul C. Interventional Pain Specialist

Oct 31, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Implementation and support was phenomenal. The after sale service and support is always available to help in adjusting the system to it would work to the best for my practice

Cons: Nothing at the moment, maybe I would like to have more freedom to customize the system even more on my own. But the tech support is pretty good to handle most of the adjustments

Recommendations to other buyers: I have been using a web based free EHR program for years before making the switch to Prognocis. While the web based program was enough to document the encounter, it worked like a word processor for the most part. As my practice began to grow, I needed to have a system that can work very fast but still give the personal touch on each of the reports. I am very satisfied with the switch even if means I had to pay some monthly fee. The time I save to spend with my family is invaluable thanks to Prognocis.

PrognoCIS Survey

Oct 16, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like the way PrognoCIS calculates the EM code.

Cons: I don't like the timeframe it takes when you chat or send in a request to have something fixed. The wait time is too long.

Recommendations to other buyers: Check the hold time when you have an issue and how many clicks the Doc has to complete a note.

Excellent!!

Oct 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The EHR is user-friendly and allows you to chart with accuracy and efficiency. With the use of the Podiatry templates, it made the start up relatively easy. The technical support is available throughout the day. The longest that I have been down is less than one hour. The IT team gets back to you often within the hour. The portal is available 24 hours/day.

Cons: The difficulty is associated with meeting the requirements established by the federal government and the incentive program rather than the vendor. The vendor assisted with Medicare attestation.

Recommendations to other buyers: I advise that they compare the cost, efficiency and accuracy of the program. They will most likely select Prognocis from Bizmatics Inc.

Overall, PrognoCIS meets our needs and is user-friendly

Oct 13, 2014
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the implementation team, the ready-to-use templates, and the training videos.

Cons: I dislike the technical support response times. This could be an easy fix.

Recommendations to other buyers: I would recommend understanding exactly what you need during each of the implementation phases. Having a good implementation team (on both sides ¿practice and software) that understands your specialty can make a big difference for a smooth transition.

PrognoCIS Review

Oct 09, 2014
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's relatively easy to use and has good support.

Cons: Sometimes, the labeling is an issue, and repeating the same becomes redundant.

Recommendations to other buyers: Go for it. It is easy to use, and there is willingness on part of Bizmatics to help create templates for your needs. I believe it is less expensive compared to others, as well.

Easy, but then again tricky.

Sep 17, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I like that if I need help, support is an email/phone call away and tabs are self explanatory.

Cons: Printing prescriptions is complicated and frustrating when a line of PT need prescriptions that we can't print.

Recommendations to other buyers: Read everything before you think your lost. It's easy to get confused if your not reading everything twice.

Overpromised and under-delivered

Sep 16, 2014
2/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Attorneys were listed as a contact rather than the guarantor or insurance company. They stated they were iPad-ready and iPad-friendly.

Cons: The overall functionality did not make sense. The EHR did not seamlessly interact with the PM. Duplicate entry of pertinent data was necessary. The field labels were not named correctly or absolutely did not make sense. It was apparent the product was not built by user or provider input.

Recommendations to other buyers: It seems like the product was built by engineers with no medical background or working knowledge. There's incorrect terminology and incorrect labeling. The workflow was all over the place. Ask for a trial before you commit.

Progressive

Aug 24, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the customization and flexibility.

Cons: There are times when the product is slow. There is not much to dislike.

Recommendations to other buyers: Test drive it for a while and see any kinks that may affect your smooth operation.

Overall good system

Aug 21, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate the simplicity of the system, and when there are issues, I appreciate the customer support in dealing with such issues.

Cons: Sometimes, faxes do not go through, which can be inefficient and annoying.

Recommendations to other buyers: It has been problematic that we can only review insurance activity up to one week prior. This hinders office productivity, since it would be more efficient to review insurance activity 2-3 weeks ahead of time.

PrognoCIS 101

Aug 21, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy enough for someone who isn't quite computer efficient to use.

Cons: There is nothing I don't like about this product; it's very efficient.

Recommendations to other buyers: It takes time to understand. Don't give up to quickly.

Satisfied with this program

Aug 21, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that PrognoCIS is fairly easy to use.

Cons: You have to open an encounter to add to the face sheet. If a patient has an allergy that is not in the system, you cannot easily add it.

Recommendations to other buyers: Overall, it's a good product. I would look at the screens and functions.

Easy as 1, 2, 3

Aug 20, 2014
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the way I can customize it to make it easier for myself.

Cons: I don't like how I can't transfer over patient info easily.

Recommendations to other buyers: You need to mess with it to figure out the way it works, and then it becomes easy.

Burns review

Aug 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I totally love the entire PrognoCIS program. It is easy and very efficient to use. The program can be utilized by almost anyone. I love how easy it is to access pharmacies from almost anywhere.

Cons: I love everything about this product. I have used several programs, and no other program compares to PrognoCIS. This program can be used by urgent cares and primary doctor offices. This is an ideal program.

Recommendations to other buyers: I highly recommend other offices to purchase this program. It is user-friendly, and it has everything an office need. PrognoCIS is a state of the art EMR. The people at PrognoCIS are always available and ready to help.

Great program overall

Aug 17, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's a very thorough EMR system.

Cons: It's not 100% compatible with surface tablets. There are difficulties with the size of the view on some pages. Also, I can't use the touch screen for every action. A lot of times I have to use the pen that comes with the surface touch. It's kind of irritating when you're working fast.

Recommendations to other buyers: It's worth trying, especially if you have a desktop computer. Those seem to have no problems - or at least not as many. But it does the things we need it to do at our office.

User-friendly

Aug 15, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is user friendly, and the tech support is outstanding.

Cons: I don't like the fact that the physician has to reopen an encounter to do any modifications. Physicians are very busy and rely on their staff for the small stuff.

Recommendations to other buyers: Review your current software and change. Patient scheduling is so easy and efficient. Patient records are at your fingertips.

A novel, flexible, broad-based medical app.

Aug 15, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: PrognoCIS has the ability to meet the needs of your own specialty's interests, which is beneficial and necessary for any practice; therefore, this is the best feature of the product/vendor.

Cons: The accounting/billing department is lacking in overall customer service and general amicability from the staff members I have personally dealt with.

Recommendations to other buyers: If you wants a robust, time-proven and time tested platform, than you should use this software and evaluate it according to this.

My experience with the PrognoCIS product.

Aug 15, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software is super easy to use! The tabs are very visible and convenient.

Cons: Now that I'm used to this product and know where everything I need to use is at, there's nothing difficult about it. It's very easy to learn, too!

Recommendations to other buyers: Just take a look around, take it all in, get to know where everything is at, and it will go well.

PrognoCIS Program Review

Aug 14, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This program is very user-friendly and always up to date.

Cons: Sometimes, the response time is not always very fast.

Recommendations to other buyers: See how user friendly it is and if patients' information is quite easy to pull up and look at their information.

User-Friendly

Aug 14, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user-friendly and easy to navigate.

Cons: I don't like how you can't change allergies by typing in whatever you want.

Recommendations to other buyers: I would make sure you like the layout of the program and that the program has all the patient information you'll need at the touch of a button.

Frustrating

Aug 14, 2014
3/5
Overall
2.5 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: There's nothing I really like best. It's been difficult.

Cons: Sure script is difficult, and the inability to identify patients by their birthdays when we have to search for a patient under CPOE for refill slows us down.

Recommendations to other buyers: Don't use it if you write a lot of Rxs. You have to choose from a drop-down menu that was not made for gyno Rxs. It doesn't give all the choices we need, and we can't write the info ourself.

Great EMR. I'm glad we went with PrognoCIS.

Aug 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and friendly service. With little training, you can figure out how to navigate the program.

Cons: I hate when the service goes down and no one can say for how long. I understand why, but it doesn't make it easier. Thankfully, this doesn't happen very often.

Recommendations to other buyers: Take the implementation process slowly. Go step by step. There's no need to overwhelm your office staff.

PrognoCIS is the most efficient system I have ever used

Aug 14, 2014
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how everything you need to access is easily found without searching and wasting time.

Cons: What I like least is how I can't automatically remind patients of appointments.

Recommendations to other buyers: This software takes time to understand, so play with it!

PrognoCIS Review

Aug 14, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and very efficient.

Cons: Having to go from screen to screen for everything makes it time consuming when putting in new patient information.

Recommendations to other buyers: It takes time to perfect such a program, but once you learn the program, it becomes easy.

Healthcare provider

Aug 13, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to of use for everyone, regardless of their experience with technology.

Cons: It doesn't carry over controlled substances and sometimes loses the medications without saving.

Recommendations to other buyers: Think about all of the things that you need to keep up with.

Easy to use program

Aug 13, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is a program that is easy to use and follow.

Cons: I'm not sure, but if you you use more than one program, sometimes things don't flow over. There are just a few minor glitches

Recommendations to other buyers: I would recommend checking for ease of use.

My thoughts on PrognoCIS

Aug 13, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: PrognoCIS is very user-friendly and adaptable to newcomers.

Cons: We have to enter information multiple times in order to be in all the correct places in the chart.

Recommendations to other buyers: Do your homework, and use the webinars. They helped me a lot.

It was easy to pick up. Getting to forms is not too easy.

Aug 13, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to pick up.

Cons: It doesn't fill in all forms from entering the data once. The reports are not what I would like at times. I have to have someone else update the forms.

Recommendations to other buyers: Do a comparison of different software. Look at reports that would help track codes used. Have way to track codes billed to the patient.

PrognoCIS Reviewed

Aug 13, 2014
4/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly.

Cons: Some of the tech support personnel are difficult to understand due to their heavy accents. Also, the reports should offer more options to meet the individual end user's needs.

Recommendations to other buyers: It would be helpful if you already have an outline of the reports that you want to run.

Our experience has been wonderful

Aug 13, 2014
5/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: They are very pleasant to work with, and when we required additional training, they continued to support us.

Cons: Since I start work at 8 AM Easter, the only thing I don't like is that I can't reach support prior to 9 AM.

Recommendations to other buyers: Just give it time. They are very accommodating if changes to customization are needed.

User-friendly professional product

Aug 12, 2014
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the templates, facesheets, and access to training.

Cons: The past medical history and diagnoses don't automatically save. Medications don't autosave to the med history.

Recommendations to other buyers: Ask how many templates will be available for free and how hard they are to create.

Great EMR for the price

Aug 12, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the all-in-one EMR/Billing software. It allows us to streamline both the medical and business sides of the clinic. I also find the Meaningful Use gauges extremely helpful.

Cons: There needs to be documentation on how to use the more advanced features of the software. I would be able to take care of my own needs in this regard if I wasn't forced to contact support every time.

Recommendations to other buyers: Shop around, and you will see this software is definitely the best value for your money.

Improving daily!

Aug 12, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and simplicity. PrognoCIS is improving their software daily. They listen to the customer's needs.

Cons: I would like to be able to build my own reports within the EMR and Billing databases.

Recommendations to other buyers: It's very user-friendly. The support staff is always very nice and helpful.

Receptionist

Aug 12, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is a very user-friendly product. It does have a lot of different capabilities. There are some that our practice doesn't use, but it would be nice if we did.

Cons: I have tried to run a few reports on this system, and it doesn't seem like it has very thorough reports, although I may have not been running them properly.

Recommendations to other buyers: I think that this software is user-friendly. I am fairly new to this practice, and it did not take long to learn.

Great EMR software

Aug 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the one-on-one training and ease of use.

Cons: Everything has been a great experience! I have no complaints.

Recommendations to other buyers: Explore all the options available within the software and keep in contact with your trainer. They are so helpful.

PrognoCIS Review

Aug 05, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly. It's easy to access the information you need, and any time you have a problem or question, there is someone very friendly to assist you.

Cons: The information appears very small on the computer, and it's hard to read. We have mentioned it, though, and they are working on it.

Recommendations to other buyers: Make sure you can reach people easily. Some of these software programs don't have people ready and available to help you

My experience with PrognoCIS

Aug 05, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of getting through the medical records. I also like the fact that I can fax someone different attachments through the MR. That saves lots of paper and time. If I ever have an issue, technical support is always quick to answer my call, and they are always polite and courteous.

Cons: The update that just went out created lots of problems that we had to call and fix, some of which they are still working on. Also, there isn't a way to attach the patient's demographics when you are sending an electronic fax. This is very important to fax when you are sending a referral.

Recommendations to other buyers: This system is very efficient in getting you through the clicks that you have to click in order to meet Meaningful Use. If you ever have a problem, they are quick at getting back with you to fix it.

PrognoCIS is a very functional program and flows like a paper chart.

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This program is very readable and seems to flow like the old paper charts. It is a bit involved in the beginning because it is a very comprehensive system, but once you get the hang of it, it is very functional.

Cons: The training was inadequate initially but has improved a lot in the time we have been involved. Also, the technical help, while superb once the information is explained, is very difficult due to language difficulties.

Recommendations to other buyers: Make sure you sit down with your salesperson several times over a few weeks and get very detailed with your questions. Take each diagnosis and go page by page through an entire visit on each program you look at. I feel you will like the PrognoCIS system better the more detailed you get.

My review of PrognoCIS

Jul 31, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This product is very easy to operate. It is also easy to find and navigate your way through the program.

Cons: Since the product is internet-based, it goes down when the internet does.

Recommendations to other buyers: Make sure you have fast internet from a reliable company.

PrognoCIS Review

Jul 31, 2014
2/5
Overall
3.5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the simplicity of entering information.

Cons: The customer service is what I like least! No information from the office visit notes are transferred to the face sheet. No lab values are entered when interfaced with lab.

Recommendations to other buyers: Make sure you find a system that all patient information will transfer over to. If not, there will be overloads of information that employees have to enter.

Good Product

Jul 31, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: PrognoCIS is very user-friendly and not hard to operate; however, customer service could be better.

Cons: Customer service could respond faster when there are problems with PrognoCIS.

Recommendations to other buyers: I think that this is great software that is very user-friendly.

Great Company

Jul 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I was new to the practice. I got set up quickly with a username and password, and the system was easy to learn and use.

Cons: The only thing I do not like is how the system tends to freeze up a bit and may kick you out. Then you have to log in again, and it's a hassle with a busy office.

Recommendations to other buyers: Watch the webinars that PrognoCIS offers; they are very helpful.

New system, happy patients

Jul 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This vendor is great because they help you with training and to get all set up and ready to go live and begin to use the new sytem

Cons: There are glitches in the system and freezing screens. Sometimes when using the system, it will get stuck on a pop-up menu, and we have to close the whole system and begin again.

Recommendations to other buyers: Be sure to be fully implemented before going live; otherwise, it may be stressful on office staff.

PrognoCIS: a user-friendly, affordable system.

Jul 22, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user-friendly. One doesn't need to be a computer savvy person to successfully utilize this program. The transition from paper files to EMR was made very smooth by the technician assigned to our practice EMR system implementation. He was very efficient and very professional skillful individual. The affordability of this EMR system is one of the best features.

Cons: The tech support needs to be more proactive. Phone calls need to be returned in a more timely matter. Although they are usually pretty good, occasionally phone calls are returned several hours after the phone call is placed.

Recommendations to other buyers: If you are looking for an EMR system that works, that's easy to use, and that has great features and excellent affordability, this is it! You will not be disappointed.

PrognoCIS Review

Jul 21, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about the product is that it is customizable to meet our needs. The best thing about the vendor is that they are responsive to our needs and work closely with us like a partner. I like being able to merge multiple accounts with ease.

Cons: I would like more flexibility with mapping providers' schedules. In PrognoCIS, it is called Work Pattern.

Recommendations to other buyers: Our pain management practice switched from another EMR product, so I have had two different experiences. The previous vendor had a great marketing team and was very convincing that they could provide a comprehensive product with superior service. Dealing with them on a day-to-day basis was frustrating. They could not deliver on their promises. PrognoCIS has delivered. We have been using PrognoCIS for close to two years, and the service is the same as when we were preparing for our GoLive date.

Good Review for My Product

Jul 17, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that this software is not difficult to use; it is straightforward and very convenient.

Cons: Occasionally, the software is slow and asks for certain things more than once.

Recommendations to other buyers: Honestly, there is not much to complain about. The software is of good quality overall, and it also has good customer service.