SARS Software Products

SARS GRID

5 / 5 9 reviews

Who Uses This Software?

Colleges and Universities. Student Service centers and Labs and Libraries.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SARS Software Products
  • www.sarsgrid.com
  • Founded 2002
  • United States

About SARS GRID

SARS was designed to improve the appointment scheduling, messaging, tracking, resource planning, retention, and reporting processes involved in providing a variety of student services. We developed them in consultation with deans, advisors, counselors, tutors, and schedulers to address critical needs. All of our efforts are geared toward assisting colleges and universities with their transition to technology-based solutions, finding new ways to use them, and spreading the advantages system-wide.


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SARS GRID Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Admissions Management
  • Alumni Management
  • Assessment Management
  • Curriculum Management
  • Faculty / Staff Management
  • Financial Aid Management
  • Fundraising Management
  • Housing Management
  • Scheduling
  • Student Information / Records
  • Student Portal

SARS GRID Reviews Recently Reviewed!

CCSF has been using SARS Grid since 1998, and subsequently added several companion products.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Security. User-friendly. Wonderful customer service. Copy features from a master location to build new locations. Creates MIS Reports from SARS data. Allows management to identify and allocate resources. A flexible suite of products being supported by an outstanding technical support team. I highly recommend the SARS Suite of Products.

Cons: Needs additional report features for non-technical support staff; thereby freeing up some resources from the IT support team.

Unequalled customer support for equally great and versatile software!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility and ease of use. Customer Support is awesome, and the tech people are all excellent to work with.

Cons: We are still discovering ways we can use this software - which is a good thing to discover about an easy to use software product. It has so much functionality, we are always finding ways we can apply it to our college.

Overall: The ability to connect in a mobile fashion with our students about counseling appointments, career development appointments, financial aid appointments, etc. I am positive we have not uncovered all the capabilities of SARS Software.

SARS Feedback

Feb 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The SARS software programs have helped our college stay organized and focused on our students. We use SARS Grid in the majority of our student services departments to track student contacts, schedule appointments and maintain faculty and staff schedules. The customer support that we have received over the years has been amazing!

I don't know what I would do without SARS!

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I Like the way everything is integrated. We use SARSGrid to book appointments and pull data for Program Reviews and State Reporting; we use SARSTrak to check students in and notify counselors when the lines are out the door; we use SARSMsg to text and/or email confirmation and reminder verbiage in addition to eSARS to enable students to book themselves online!

Cons: Sometimes I can't find an answer to an issue quickly enough in the manuals but the support staff is so great, they usually get back to me right away.

Overall: When I first started using SARS, we were only using it for 4 locations; we now have 35! It is wonderful as you configure it to the needs of a particular department. All of the software works together so a student can book an appointment, receive a confirmation text/email in addition to a reminder a few days before the appointment. It also captures all of the student contact credit for state reporting purposes. Not to mention the IT support team are phenomenal whenever I have any questions! I highly recommend this wonderful team and their product!

Recommendations to other buyers: If you are starting out new, I would recommend that someone be assigned to stay on top of SARS because you'll want to use it everywhere and roll it out in an orderly fashion.

Sars Grid Review

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Simple to setup and train users. Customer support is fantastic.

Cons: Sars grid is a bit dated. Inflexible with reporting. You have to experiment with the exporting of data if you want more advance analytics than the delivered report. User interface is also a bit dated with SARS GRID but anywhere is great.

Overall: One of the best customer support experience I've ever had. Rep and his wife and their crew are wonderful. Always available for answers. Always willing to help and work things though. While sars grid is a bit dated with its interface and integration, the new version is leaps better.

Recommendations to other buyers: I find most people don't have it setup correctly or don't have the exchange module setup properly. That's where alot of the frustration comes from.

SARS GRID is Tops!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used SARS GRID products since 2003 including GRID, SARS Anywhere, SARS-TRAK, SARS-MSGS and eSARS. They integrate well with our student information system, are easy to use by our staff and students, and are a necessary tool for scheduling student appointments and communicating with them in a busy educational environment.

The customer support is excellent. They go above and beyond. We have had some very specific, customs requirements in the past and they always come through with a solution that works for us. I can't say enough good things about their customer support staff.

Most of the products are web based and they support LDAP authentication and single sign-on. Their products are very reasonably priced as well, and their unlimited user licenses make it uncomplicated to manage from an IT perspective.

I highly recommend SARS Software and their suite of products.

Best Customer Support & Experience

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our college has been a customer of SARS for more than ten years and I can say hands down these guys are the best software company ever. The software is great, well thought out in terms of integration and application to the education environment, and what makes it even better is the staff. When I have to call tech support, which is usually because I forgot how to configure something, I get through and solve my issue 99.9% of the time on the first call. In the rare instance when they have to call me back on something, they do it at the time and date they say they will. I have even gotten a call from the owner of the company on a Sunday asking me if he could help when I called on a Saturday and left a message on the support line. All I can say is these guys are the definition of customer service.

The wide array of products in the SARS line has helped me to achieve my goals of increasing services to students across all service units on campus. The products allow me to increase my communication to the students about these services and has helped me to more efficiently assign resources. We have been able to integrate data feeds to/from the SIS, and reporting of student usage of services is now available for decision making processes in real time.

I cannot say enough about how much I value my relationship with my rep, and the folks at SARS.

SARS for Tutor Scheduling

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used SARS-GRID since 2001 and have found it to be easy to use and to have great reporting functions that have enabled our program to be data driven. Customer Support has always been extremely responsive. We schedule over 25,000 appointments in a year. Additionally, we use SARS-GRID to help us track other tutoring activities, such as SI, group tutoring, and Student Success Workshops. Once you learn the program, you can adapt it to track just about any activity. SARS-GRID listens to customers and I've been able to suggest new features and have them added in the next version.

Fantastic Product!

Jul 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The easiest most intuitive piece of software that we have ever used. It fulfills all our Advisor scheduling, Student appointment and walk-in tracking needs.
The Company has a whole suite of products to meet all the current needs of the education system.