Best For

Businesses Payroll Services

Product Details

Payroll software package that supports weekly, fortnightly and monthly payroll.

Contact Details

Thesaurus Software

http://www.thesaurus.ie

Located in Ireland

Starting Price

  • $312.00/one-time

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Not Offered

Support

  • Business Hours

BrightPay Features

401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment

BrightPay Reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5

Showing Most Helpful

Showing 50 of 274 reviews

Showing Most Helpful

Showing 50 of 274 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Caroline m.
Payroll Manager
Retail, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4.5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 29, 2016

“Intuitive to use, great value, everything you need to run payroll ”

ProsThis software covers all aspects of payroll including the new pension auto enrolment, expenses and benefits, sickness, maternity all subjects in one easy to use product. I am not a computer buff but this works for me and I can understand it very easily. The price is amazing we have several companies under one umbrella and usually this would cost a great deal more. I like the help from BrightPay which can be found on their website and I have emailed for assistance and this has been a clear quick response both times.
ConsI haven't found anything that I am not happy about as yet - I did call once over an Irish bank holiday and spoke to a chap I found difficult to understand because of his beautiful soft Irish accent ...
Recommendations to other buyersI transferred from a different software so it was learning all over again but apart from one or two errors on my side its been so simple to run, I wanted a product which worked alongside NEST which this does seemlessly, I have been using it since last April so 6 months and still know it offers options which I have not yet put into play - like expenses and benefits cars etc. I love that I can print the payslips onto standard A4 paper or I can email them directly, so much yet to use. Would highly recommend for the price I do not think there is another product out there that has this level of use.
Source: SoftwareAdvice
September 29, 2016
James K.
Payroll Clerk
Transportation/Trucking/Railroad, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
May 27, 2017

“Brightpay Payroll”

OverallI had been a Sage 50 Payroll customer for around 20 years but found it getting ever more expensive and difficult to get in touch with customer care when you needed them with lengthy waits on hold. I needed to renew my Sagecover and they wanted to put me onto a monthly subscription, the amount they wanted just did not represent good value for money to me so I started to look at other options which was a big decision after using the same software for so long and having to learn another product from scratch . I trialed Moneysoft which also gets good reviews but I didn't really like the very old fashioned 1980's looking interface very much although it did the job. Then I tried Brightpay and was immediately impressed, it covers all the features I need including RTI and Auto Enrollment at a fraction of the price of Sage for the amount of employees I have. Moving data from Sage and setting things up took a little bit of time but this was mostly double checking everything was correct. The user interface is great and I find it easy to use, it's not quite so in depth as Sage so maybe misses a few features but this makes it less cluttered and easy to learn and operate. Also there's no need for dedicated stationery everything can be produced on plain paper which is another cost saving. I had a couple of initial queries and customer care answered these promptly. I would highly recommend this product, it's fantastic value for money.
ProsNice modern user interface. Easy to learn and operate. Covers RTI and Auto Enrollment. No need for dedicated stationery. Excellent value for money. Fixed yearly fee includes all legislation and feature updates and support.
ConsWould be nice to be able to attach documents to employee records i.e. contract of employment, disciplinary letters, etc.
Source: SoftwareAdvice
May 27, 2017
Eamonn M.
Director
1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
October 25, 2016

“Brightpay Auto Enrolment and RTI Ready Payroll software”

OverallI have never come accross such a user friendly software product. Every box and heading is self explanatory. Transfer from Basic PAYE Tools, set up and running has been so easy. The software is completely free for up to 3 employees. This suited us initially. Any small queries I have had have been dealt with in a timely and efficient manner demonstrating how utterly professional and committed to excellent customer service Brightpay are. Although Brightpay were already linked to about 10 Pension providers (including NEST, Peoples and NOW), we decided to use an Auto enrolment pension scheme which wasnt yet linked to the software but Brightpay developers worked like trojans to get it up and running in time for our staging date. There were a few teething problems with online pension contribution filing, but I just had to send a copy of my files by email so the developers could see what was going wrong. It was a simple password error. By the end of the day it was all sorted and has been running smoothly ever since. This was Excellent service above and beyond the call of duty, and considering we had not paid a penny for use of the software.
ProsIf an employee has a fixed salary each month this is shown automatically on each payroll day so no further entries need to be done. The HMRC and Pension Scheme id and passwords need to be entered only once in the set up. Then a simple click on the send button is done for all future submissions. Massive time savings. Each employee has a holiday and sick day calendar which recalculates holidays remaining or if SSP is entitled to automatically. Transferring mid year from another payroll product is simple.
Recommendations to other buyersYou wont regret switching.
Source: SoftwareAdvice
October 25, 2016
George K.
Owner
Accounting, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4.5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
July 8, 2016

“Thumbs up for BrightPay”

ProsI like that's it's so easy to use. You don't need to have payroll experience. Brightpay alerts you need to send through your RTI and pension contributions. It also is free for auto enrolment. My previous payroll software were charging extra for auto enrolment. I've been using Brightpay for over 3 years. I pleased to say they have never increased their prices. It's an excellent product. The developers clearly have the end user in mind. If you get stuck their help guides are fantastic. 10/10
ConsThere's nothing I don't like about it. Brightpay keeps up to date. New features are being added all the time. I can't think of a single thing that I don't like about it.
Recommendations to other buyersTry it and you won't be disappointed. When I saw a demo Brightpay was so impressive. It's good value for money, easy to use and the support team are great. Very polite and knowledgable.
Source: SoftwareAdvice
July 8, 2016
Verified Reviewer
Accounting, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 13, 2018

“Fantastic payroll software that has thought of everything”

OverallGreat software and functionality. Very feature rich as well as being easy to use. Good value for money and the support is efficient and thorough, both telephone customer service and support bank of self-help tools.
ProsThe auto-enrolment functionality is a dream, making light of the entire process from identifying staging dates, right through to generating enrolment letters for staff. The user interface is simple yet detailed and easy to navigate and customise.
ConsI have been caught out a few times by alterations to the pay of an employee in one month/pay period which do not automatically revert to the stated basic pay the following month. It would be better if it did automatically revert or the system prompted you to choose how many periods/months should reflect that change.
Reviewer Source 
Source: Capterra
March 13, 2018
Andrea N.
Office Manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
August 1, 2018

“Best payroll for small companies”

OverallVery good value for money, not complicated at all.
ProsVery easy to use, much easier than Sage payroll. Had the free version before and even the support then was second to none. You write an email and in less than a day they get back to you whether you're a paying customer or using the software for free. You see straight away when you have to submit to HMRC which is for me the most important part as I don't want to pay a fine. CIS is very easy to do. I'm in my third tear with BrightPay and never had a fault in the software whereas with sage it happens frequently.
ConsThere is nothing I don't like, the least I would say that you have to download a new version with every tax year and not just an update.
Reviewer Source 
Source: SoftwareAdvice
August 1, 2018
Jonathan T.
Payroll Analyst
Retail, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
September 26, 2018

“Bright day cause of brightpay”

ProsI've tried a lot of payroll software and bright pay has the easiest software to navigate its a user friendly and covers almost all of the payroll concerns
Conswhat I wish brightpay must have is the capacity to trace back or correct some input of records foe example some alteration may have done but it is hard to trace back the records.
Reviewer Source 
Source: SoftwareAdvice
September 26, 2018
sol s.
Company Secretary
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
4.5/5
Customer Service
3.5/5
Features
4.5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
September 27, 2016

“Easy to Use and Cheap to Buy”

ProsThe interface is very intuitive and we have found it easy to use. On the occasions that we have had a problem, we have not had to wait that long for someone to answer the phone on their helpline. Also, the helpline is based in the UK and is not an Indian call centre.
ConsWe have found backing up data and restoring the date a bit confusing at times. This is why we are considering using the cloud version of the software so we don't have to worry about backups.
Recommendations to other buyersMy recommendation is to evaluate at least two suppliers. But as part of your evaluation, you need to take into account year 2 costs. When we did this, we found that some packages were only free for the first year. Our company only employs 3 people, so we get our Software free of charge - we only pay for the cloud backup.
Source: SoftwareAdvice
September 27, 2016
Ajit R.
Director
Management Consulting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
July 9, 2017

“No euphemisms, no jargon and no problem - this software just works. That's it!”

OverallLove the software, love the kind people at technical support and love the vibe that Thesaurus Software are in business to help others do business well. Other vendors are only in it for themselves unfortunately.
ProsVery intuitive and it works. Simply no jargon and non of that endless stream of annoying ad ons that you have to pay for just to have some extra piece of functionality. Whatever ad ons that are needed will be really needed by you and hence you will see the value of purchases them.
ConsIt would be great if there was some kind of front end graphical dashboard. Other than that I cannot fault it - oh yes is there a way to produce invoices using this product?
Source: SoftwareAdvice
July 9, 2017
Mary A.
Accountant
Philanthropy, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4.5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“Small charity payroll processing”

ProsThis product is very user friendly therefore straightforward to use. It carries out all the main functions of payroll well and reduces processing time.
ConsAfter using this product for two years I cannot think of anything I do not like about the product or vendor.
Recommendations to other buyersIt was an easy process to convert from our existing payroll to BrightPay, especially as we chose to do this at the start of the financial year. It was easy and straightforward to use the software as soon as installed so no expensive training needed. This software provides all the functions we require to successfully process our monthly payroll. The end of year returns were carried out without any problems. I have only need support from BrightPay once but on this occasion my problem was resolved promptly and with expertise.
Source: SoftwareAdvice
September 27, 2016
Jesus Z.
Process Engineer
Retail, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
September 11, 2018

“Brightpay covers it all ”

Pros* its really amazing since brightpay covers all the aspect of a really great payroll system, easy to use and very effective
Cons* i have no any issue using the brightpay software, instead its highly recommended, please keep it up!
Reviewer Source 
Source: SoftwareAdvice
September 11, 2018
Louis C.
Lead Purchase / Sales
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
August 15, 2018

“BrightPay provides a streamlined elegant support for payroll system for our affiliate offices”

OverallWe believe that the deep , feature rich capabilities that Brightpay offers for comprehensive payroll control and organization absolutely should not be missed. We recommend scheduling a full product demo with Brightpay customer service so that you can experience the full breathe of services before paying any fees. We wished more software payroll services offered this option.
ProsEasy to use and to understand interface provides feature rich control for our worker payroll accounts. Additions and deductions for multiple departments are an extremely useful feature as well. Where the windows for software use in OS are concerned we love the automatic resizing feature which makes our job much easier.
ConsThe list of negatives for Brightpay is admittedly low , however we must mention that given the time zone difference and some accented language that customer service interactions can be a bit difficult but not unbearable. Also, a new software download is required each new tax season.
Reviewer Source 
Source: SoftwareAdvice
August 15, 2018
romayne C.
Consultant
Staffing and Recruiting, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 28, 2016

“Wholehearted recommendation. One of the best decisions I've made.”

ProsFantastically designed to make life simple and instinctive. The telephone help (rarely needed) has always been great. I am a huge fan, this product has saved me great stress, time and money. If only all life was this simple.
ConsI honestly have absolutely no complaints. Even the potentially tricky bits (e.g. moving computers, end of years, adjusting details) all work seamlessly.
Recommendations to other buyersJust try it and I suspect you will be convinced. The video support and the telephone support are the icing in the cake. I don't normally gush in reviews, but just sometimes you find a really good product, and when you do you should help it flourish. It has been very well thought through, it has been brilliantly implemented and it just seems to work without problems. It's one of HMRC's linked programmes, and through using it I have been spared lots of dull, potentially awkward and problematic work, freeing me up for other more profitable pursuits.
Source: SoftwareAdvice
September 28, 2016
Jonathan L.
Owner
Management Consulting, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“Thanks Bright Pay”

ProsFirstly, as a small company I use the free version of Bright Pay, nevertheless this is an excellent software package. As somebody who works with and designs software applications, this is an example of how modern, well written software packages can be simple and intuitive, to the extent that anybody can use them with minimal training.
ConsTo be honest, nothing. I'm really pleased with the product and the vendor - The product works well and even when I needed some help with support they were quick and prompt and sorted the issue...which was actually down to my own error. - Quick Books could learn a thing or two about software packages here...perhaps wish that Bright Pay could do the accounts also!
Recommendations to other buyersYou can try it risk free for a limited number of employees, it's simple to get setup and intuitive to use - so what have you to lose
Source: SoftwareAdvice
September 27, 2016
Sandra R.
Propriator
11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
February 2, 2017

“So glad I changed to BrightPay”

OverallAs a self-employed Farm Bookkeeper/Secretary working for a number of businesses, I've used a couple of different payrolls over the years and recently came across BrightPay when looking for a payroll that dealt with pension auto-enrolment seamlessly with out costing a fortune, unlike the payroll program I was using. I found it relatively easy to change over midyear and have now converted several of the farms where I work. I initially talked to some of the BrightPay staff at a seminar for bookkeepers and they were very helpful; I've only had to contact the helpline once during conversion and they were brilliant. The online documentation and video tutorials are a great help, clear and easy to follow. I love the way you have a visual flag that the RTI and Pension return need to be sent - something that was easy to miss on my old software if you got interrupted by phone or someone coming into the office during the payroll run. Option for cloud backup so can access data from a different location and still run payroll if snowed in and can't get to the office!
ProsVisual flag that RTI & Pension submissions need sending. Easy to use. Great value for money. Option for cloud backup so no worries about loosing data.
ConsOn fortnightly pay can only enter 1 x fortnightly figure - the staff are used to seeing 2 x weekly figure on payslip.
Recommendations to other buyersIf converting mid-year it takes a little longer to import data and check everything agrees than you think it will. If on weekly or fortnightly pay tie in conversion with tax month end.
Source: SoftwareAdvice
February 2, 2017
Liz C.
Owner
Farming, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
November 1, 2016

“Review of Brightpay ”

OverallSince discovering Brightpay 2 years ago, I have introduced it to 6 of my clients and have now agreed to take on a Payroll Bureau on the basis that I can use Brightpay for this purpose. It allows me to use sub contractors easily in order to process the payrolls and exchange information very easily. The set up process has been surprisingly easy and the support from Brightpay has been excellent
ProsProgramme easy to understand. Help pages very straight forward and easy to understand . Support line well staffed and e mails are responded to quickly. The cost of the programme is very good especially for SME's where only 2 or 3 staff but with full AE obligations to comply with.
ConsVery easy to end up with a duplicate copy of the same payroll on your PC. Quite easy to replicate a salary increase which can result in an overpayment in the next month if not carefully checked.
Recommendations to other buyersUse is and enjoy using it. My 21 year daughter is going to be able to work for me while at Uni, thus helping me and also earning herself some cash./
Source: SoftwareAdvice
November 1, 2016
Andrea N.
Office Manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
March 26, 2019

“Brightpay for the small business in the construction industrie”

OverallVery good and easy use for very little money and compatible with HMRC
ProsIts very easy and quick to use. You can verify any subcontractors straight away with HMRC and update instantly which you apparently not able to do with Xero payroll. It reminds you instantly to submit to HMRC so that you wont submit to late or not at all. For less than 3 or 5 employees and no CIS subcontractors is free and still comes with the support! Easy to re-open last week to amend any errors.
ConsHaven't found any faults yet, very pleased
Reviewer Source 
Source: SoftwareAdvice
March 26, 2019
Paulino V.
General manager
Luxury Goods & Jewelry, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 13, 2018

“In my point of view this is the best software when talking about payment methods”

ProsIt is a tool that loads all kinds of functions, with which it becomes very simple the payment processes, therefore you get higher sales
ConsDefinitely nobody likes to wait at the time of making a purchase, everything must be done quickly and efficiently and that is a small weak point as we have presented some reboots of the app at times when we need it most
Reviewer Source 
Source: Capterra
March 13, 2018
Carol Y.
Office manager
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
June 2, 2017

“Brightpay is childs play!”

OverallKeep up the great work everyone @ BrightPay
ProsIf you have just the slightest knowledge of payroll (used to use HMRC software), you will find BrightPay a breeze. Its simple to use, all calculations are done for you. You can print detailed payslips, which was a first for me. I can also send information straight to our Automatic Enrolment pension provider. Has a great employee calendar to keep track of holidays, sick days and absences. As the title says, its so easy to use it is child's play.
ConsThere isn't anything negative I can say about this software, except the new cloud service that has recently appeared should be available without extra charge! It would be a useful tool to have for my employees!
Source: SoftwareAdvice
June 2, 2017
Rosie C.
Owner
Management Consulting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
May 21, 2018

“Decent technology, customer-focused”

ProsI've used this software over two years and while parts of it are clunky, I love the annual updates and ways they continually change the platform to make it user friendly. It really feels like they listen to customer suggestions and make changes. Our employees love the self-serve model whereby they can access all their pay information on their own without going to HR.
ConsUser customization could use some upgrades. I'd like to be able to change the formatting and most-used columns and set up my dashboard more to my liking. This doesn't mean the software is not usable, it's just a bit clunky and means I do not work as quickly as I'd like.
Reviewer Source 
Source: SoftwareAdvice
May 21, 2018
Jeremy H.
Treasurer
Philanthropy, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4.5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“Used for payroll with one employee.”

ProsVery easy to get to grips with, and does all the work for you! And for a small employer like us with just one employee, it's free. The need to contact support is very rare, as things work so well, but on the one occasion I called for help, they were very supportive and sorted out my question quickly and easily.
ConsNot easy to identify anything that I don't like really.
Recommendations to other buyersGive it a go. I've not had experience of other payroll software, so I can't make comparisons. I can say that my experience with Bright Pay means I have no desire to look for alternatives.
Source: SoftwareAdvice
September 27, 2016
Denis T.
Owner
Management Consulting, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“Brilliant Brightpay”

ProsWe used Iris before they charged the earth for nothing. Brightpay does everything for a reasonable fee & the customer service people are so knowledgeable about there products brightpay must the easiest to use accountancy product on the market 10 out of ten for Brightpay
ConsWe have found no problems with Brightpay the software is easy to install the customer service people are fantastic. Sorry I cannot state anything bad about Brightpay
Recommendations to other buyersDon't bother evaluating get Brightpay it's easy to install great customer service great price easy to use.
Source: SoftwareAdvice
September 27, 2016
Asoka K.
Owner
Accounting, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 29, 2016

“Saving time with Brightpay since 2013”

ProsEasy to use product and the system is very transparent with easy to understand reports. Brightpay support is quick and efficient. Brightpay support the software by incorporating the latest legislation such as pensions auto enrolment so that the system can be used easily for the additional issues of payroll.
ConsNothing at the moment! Brightpay keep enhancing the software so that additional information for HR purposes can be used.
Recommendations to other buyersTry using Brightpay on a trial basis like I did and then buy the software.
Source: SoftwareAdvice
September 29, 2016
Omarie P.
Marketing Specialist
Medical Practice, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
September 22, 2018

“Super User friendly!”

ProsThis payroll software has made it so easy for myself and co-workers to report our time clocks. If someone forgets to clock in it is easy to fix on either end and we've never had a bad experience with their customer support.
ConsI have no cons at all! If we have ever had a problem, which is rare, their customer support team answers and helps us work through it.
Reviewer Source 
Source: SoftwareAdvice
September 22, 2018
Dean K.
CEO
Media Production, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“BrightPay is fantastic”

ProsBrightpay is brilliant. It is easy to use, exceptionally intuitive and good to look at! The vendor is very fair, and if you're a tiny business (we're a small non-profit), the fact that they allow you to use it for free should be commended.
ConsHonestly, we haven't had any problems with the software or the vendor. Any technical problems we've had have been of our own doing, and restoring from BrightPay backups was easy.
Recommendations to other buyersIf you're looking for software that is straightforward and easy to use, then this is for you. I would say however, that we are a small business (1 employee!) so how BrightPay fares for large organisations I can't say for sure. But for us, it has been perfect.
Source: SoftwareAdvice
September 27, 2016
PENELOPE R.
ADMIN MANAGER
Transportation/Trucking/Railroad, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4.5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“BRIGHTPAY IS THE RIGHTWAY”

ProsFree for small businesses with 3 or less employees. User friendly. Telephone helpline with very knowledgeable assistance when advice required. Also looks as though they have Automatic Pension Enrolment well covered for the future. Easy to print Payslips, email them to employees whether direct from BP or exporting them so you can file them in your own system.
ConsBecause of the flexible hours I work I would like the helpline to be available for some period of the evenings and week ends
Recommendations to other buyersAbsolutely wonderful to find a free payroll service for a small business struggling to survive in the current economic climate
Source: SoftwareAdvice
September 27, 2016
Kevin S.
Accounts and Administration
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
July 26, 2017

“For ease of use and practicality, it takes all the hard work out of the payroll”

ProsNice, simple and easy-to-follow functions. If you're basically a non-technically-minded book-keeper, it keeps everything clear, and if you get it a little wrong at first it's easy to backtrack and put it right.
ConsNo complaints at all with it, though the automatic enrolment pension requirements did cause a little hiccup, which was probably down to confusion on my part anyway.
Source: SoftwareAdvice
July 26, 2017
Nicola S.
Manager
Philanthropy, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 28, 2016

“We are a Charity, this is so easy to use.”

ProsWe love this product - it is so easy to use, so logical. I have never had to ask for support because its so straight forward.
ConsThere is nothing I dislike, we are a small employer with a very straight forward payroll and they lead you through everything you need to do to comply with legislation - they are great.
Recommendations to other buyersDownload the free trial to see how easy it is to use, you can set up your payroll on the trial then transfer it straight away.
Source: SoftwareAdvice
September 28, 2016
Terry S.
Owner
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“Great software, does everything I want it to.”

ProsJust the ease of use. Everything works as it should and is straightforward to follow. Any questions I've had - and that's only a few and normally because I was doing something wrong - have been answered quickly and efficiently
ConsThe guilt feeling I get from being a small user and not having to pay for the program!
Recommendations to other buyersI used to use the HMRC software, this does so much more and is easier. I found this one and haven't looked at others, there was no need.
Source: SoftwareAdvice
September 27, 2016
Andrew G.
Director
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
May 30, 2017

“Simply brilliant payroll software”

OverallHighly recommended and will save you a fortune
ProsI haven't found a feature that I have needed that isn't in this package, and compared to the package I was using before this represents outstanding value.
ConsUntil the latest version I had to calculate the journal entries to put into Sage by hand, but now in the latest version even this is taken care of!
Source: SoftwareAdvice
May 30, 2017
David F.
Accountant
Accounting, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
February 8, 2017

“Best value Payroll Software we have had in 20 years of practice”

OverallSimple and straightforward to install and use [unlike many of the larger competitors] it contains the majority of functions required by most payroll departments. It is so easy to add extra payments or deductions without lots of messing and links. There are so many facilities It would take a week to list them all. A brilliant top value pack.
ProsEverything is built in - it is so easy to use There is no charge for charities and super small businesses that wish to run their own payroll.
ConsI can't think of any problems - they have all been ironed out over the past few years.
Recommendations to other buyersIf you want an easy straightforward piece of kit, this is the one to go for. Whether you are a 1-man-band or a large corporate it should handle your requirements. Well worth consideration.
Source: SoftwareAdvice
February 8, 2017
Philip T.
Owner
Management Consulting, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3.5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
September 27, 2016

“Small business feedback using free version”

ProsIt is free for small business users with only a couple of employees It is easy to use and conforms to the HMRC requirements, providing exactly the submissions that they require
ConsYou need to download a new program each year rather than be able to continue using the same program and just close out the tax year.
Recommendations to other buyersJust try it against other free packages you'll probably find it does all that's required
Source: SoftwareAdvice
September 27, 2016
Kayla M.
admin assistant
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 20, 2018

“I love BrightPays ability to be integrated into other CRM platforms”

ProsCan customize and design different features, apps, taps, fields and forms. Providing a customizable platform, this can be mutated whenever the need arises. Responsive website can detect and respond to device need as required, which means flexibility of mobile platforms is available and will provide ease to mobile operators.
Cons Customers can be allowed to view tickets related to their sites, and view the status of resolution of their tickets. This will discourage the customers to directly contact their area managers and wasting their time. Customers can provide feedback and acknowledgment of their tickets.
Reviewer Source 
Source: Capterra
March 20, 2018
Daryl G.
CEO
Legal Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
April 10, 2017

“Brightpay Review”

OverallWe've been using BrightPay for over 2 years now for our 30+ employee payroll, having switched from Sage Payroll which we'd been using for 10-15 years. We have had no reason whatsoever to rethink that decision and have been really impressed with BrightPay.
Pros- pensions included as standard - cost - look and feel - multiple users included - online employee portal add-on
Source: SoftwareAdvice
April 10, 2017
Luc D.
Bookkeeper
Management Consulting, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4.5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“A 2-year old Employer's view”

ProsA most straightforward software application to set up, to use & whatever (from a non-native bookkeeper) Most appreciated, is Brightpay online support: Every time I came to an unusual event; I could find an answer! As simple as that!!
ConsAs a small [but VAT registered] employer, I have not yet - so far - come across a negative ' Brightpay experience'
Recommendations to other buyersFirst, get ready for being confused (unless you have been in that game beforehand). Once you got the alphabet & words understanding sorted {Oh, that's what they meant!}, it should be plain sailing.
Source: SoftwareAdvice
September 27, 2016
Andrea N.
Office Manager
Construction, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“very good payroll program for small companies”

Prosvery easy to use, no experience needed. I've got only one sometimes two employees at any one time but the customer service is out of this world. They reply to emails are very quickly, although I am using the free version. Very good company/software.
Consnot available, there is nothing I like the least.
Recommendations to other buyersits so easy to use and you get a warning to submit to HMRC.
Source: SoftwareAdvice
September 27, 2016
Colleen L.
Relationship Manager
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
April 3, 2019

“Simple, intuitive way to run payroll”

OverallBrightPay is the best payroll service that we've encountered. It is free for our company and covers all aspects of payroll from new pension auto enrollment to expenses and benefits to sick days. It is intuitive and covers everything that we need in one interface.
Pros-free for auto enrolment -ease of use -yearly price that doesn't increase -easy to use user interface -holiday and sick day calendar for all employees -help guides and excellent customer service -free for small companies
Cons-backing up and restoring data is occasionally confusing -you do need to download a new program each year -hard to come up with negatives!
Reviewer Source 
Source: SoftwareAdvice
April 3, 2019
Alexandra S.
Office Manager
Management Consulting, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 23, 2018

“Very Easy to Follow”

ProsWe have loved brightpay because of it's simplicity but very well organized and realiable product to have!
ConsIt constantly reminds you to never miss a deadline and helps you keep track of all the small stuff that usually gets you. A must have!
Reviewer Source 
Source: SoftwareAdvice
May 23, 2018
Michael E.
MD
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
February 10, 2017

“Excellent Payroll Software”

OverallAn excellent package with fast, friendly support.
ProsEasy to use and adaptable to our requirements
ConsPity there is not a Linux version but at least Apple is supported. I use this software within a VM in Linux.
Recommendations to other buyersI would recommend this rather than any other well known brands, due to the friendly none autocratic support.
Source: SoftwareAdvice
February 10, 2017
Calum B.
Owner
Management Consulting, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4.5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“Great payroll software - does the job simply and well.”

ProsEasy to use, helpful support. For a small company - its free.
ConsNothing about the software - although found the questionaire insistance on 50 characters somewhat tiresome.....
Recommendations to other buyersMake sure annual updates are included and well supported.
Source: SoftwareAdvice
September 27, 2016
Christina J.
Company Secretary
Mechanical or Industrial Engineering, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“I have used this software for about 9 years it is very good.”

ProsThe software updates are very good as i am just one person who does wages weekly for a small company and if i get confused at all any time the people at BrightPay are just so helpful.
ConsI dont think there is anything i dont like about BrightPay
Recommendations to other buyersI just think the software is good, clear and helpful.
Source: SoftwareAdvice
September 27, 2016
Ceri G.
Managing Director
Staffing and Recruiting, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
December 6, 2018

“General Overview of my experience with BrightPay”

ProsLovely interface, very easy to navigate, much better than any other system I've used. It's great value for money too.
ConsWith the exception of one of the rep who helped me with migration, the customer service is appalling. I have only had to contact BrightPay support a few times as the problems have been minimal, but I dread the time when I need to because the conversations are always difficult and the staff are often downright rude. Today I asked if there was a way of updating a certain field across all employees and was told that it needs to be done individually. As I have over 1,000 staff I questioned this and asked if there was a better way since it will be very time consuming. I was told "if there was a better way I would have suggested it". So rude. I find it's better to communicate by email where possible although this can also be challenging depending on who responds.
Reviewer Source 
Source: SoftwareAdvice
December 6, 2018
Eurig W.
Partner / Chartered Accountant
Transportation/Trucking/Railroad, 11-50 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
June 5, 2017

“Never used any payroll software previously but enjoyed using Brightpay”

ProsEase of use, layout and inclusion possibilities of payslips. We operate minibuses and private hire vehicles where the employee hours vary from week to week. Brightpay's ability to accrue holiday pay based on hours worked and to show this on the payslips is very useful saving independent spreadsheets.
ConsReally impressed with the fact that payslips can be translated into so many languages some of which I've never heard of. And yet translation into Welsh not available - Please show some respect and recognize the continued existence and use of one of the oldest languages in Europe. Consider also the existence of the Gaelic and Cornish languages. Offer these translations and market the availability. The Welsh language also has official status in Wales. This means that public organisations should give information and provide services in Welsh, as well as in English. The ability to provide Welsh payslips would be advantageous to companies seeking to show support or actively running their companies in and with Welsh as the main language.
Source: SoftwareAdvice
June 5, 2017
John M.
Chartered Accountant
Accounting, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
April 4, 2017

“Free version”

OverallI only have clients with one or two employees and once set up the operation of the system is extremely fast. It is possible to calculate wages and submit them to HMRC in less than 10 seconds.
ProsSpeed and ease of operation. Friendly and helpful staff when phoning.
ConsThe free version is only available for one client which at my end of the market means that it is not cost effective to have a bureau licence. I would suggest that the free version should cover, say, a maximum of 3 clients with 3 staff or less or even consider a "small bureau" licence in the region of, say £60 + Vat for this.
Source: SoftwareAdvice
April 4, 2017
Alex W.
Managing Director
Electrical/Electronic Manufacturing, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
October 25, 2016

“Excellent piece of software, and free for micro businessness”

OverallWhen I started my company 2 years ago, I had a long list of things to get to grips with, many of which I knew eff-all about. Running payroll was high up there. I chose BrightPay because of its good reviews and fact that it was free for micro businesses. Despite knowing literally nothing about what I was supposed to be doing with regards to payroll (back when I had a 'proper' job I basically didn't know why I was getting payslips) the software was ridiculously easy to use and I wasted no time at all in getting up and going. On the few occasions I've used customer support, I've got straight through to a real person who solved my problems instantly. I highly recommend this product for small businesses.
ProsEase of use Cost Customer service
ConsFor, I suspect, very sensible reasons, BrightPay doesn't offer advice regarding stuff that should be given by a trained accountant. Consequently I went through time time without checking the box that gives you "Employment Allowance" - money back off your employer's NI. Most companies that don't really directly or indirectly on public sector funding are eligible for this, but if you don't know about it you're unlikely to tick the box. This isn't BrightPay's fault - it's not their job to be giving accountancy advice, but it's worth to bare in mind that though the software is easy to use you may still need a few extra pointers from a professional when you start out.
Source: SoftwareAdvice
October 25, 2016
Tony B.
Owner
Management Consulting, Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
3.5/5
Customer Service
4.5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“Simple but fully-featured payroll”

ProsFull featured payroll software that is completely free for small companies. Easy to learn. Good support from the company, though I've only had to contact them for advice with one problem.
ConsNothing - I like it!
Recommendations to other buyersI used to use Quick books payroll, but this is far better and more cost-effective.
Source: SoftwareAdvice
September 27, 2016
Yusuf M.
Trustee
Philanthropy, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
August 2, 2017

“Review from and NGO [Non Governmental Organisation]”

OverallDefinitely recommend to other organisations and NGOs
ProsEasy to use. Value for money, customer service staff are supportive and helpful, as a charity we have benefitted alot and saved alot of money. Thank you.
Reviewer Source 
Source: SoftwareAdvice
August 2, 2017
Alfredo S.
IT Director
Computer Software, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 28, 2016

“Outstanding !”

ProsSimple, easy, friendly voice if help is needed and for someone with a small business with tight finances its FOC !
ConsNothing - everything about BrightPay for me is all I need
Recommendations to other buyersTry it ... its simple, easy and always someone on the telephone or email to help out
Source: SoftwareAdvice
September 28, 2016
Graham P.
Owner
Medical Practice, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 27, 2016

“Its so easy.. Dont pay for an bureau!”

ProsSuper easy to use and a very professional looking package. RTI and pension requirements not a problem as all completely automated, Bright Pay does all the hard stuff for you. I still seriously cant believe the annual cost - which is certain other packages monthly license charge!!!
ConsThe only thing i would like is in 'Additions' for mileage element i would like to put a set unit amount (21ppm) and then on the payslip state how many miles the individual has traveled.
Recommendations to other buyersIts all good - and its so easy to roll back, just have a play about, its very self explanatory.
Source: SoftwareAdvice
September 27, 2016
Chris S.
Company Secretary/Accountant
Accounting, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
June 24, 2017

“Excellent Product”

Cons1. Holiday pay entry. Calculation of pay is manual. Why isn't it number of hours or days or weeks. 2. Payment of one off amount has to be either No of hours or days
Source: SoftwareAdvice
June 24, 2017