# GLPI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GLPI Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/126254/GLPi --- # GLPI Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) GLPI ## What is GLPI? GLPI is an open source IT Service Management software. GLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant. ## What is GLPI used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price €19 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GLPI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.teclib.com/&name=GLPI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GLPI 4.5 (41) VS. [4.6 (1,549)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price €19 Flat Rate, Per Month Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (41) Ease Of Use 4.5 (1,548) Value For Money 4.6 (30) Value For Money 4.5 (1,403) Customer Service 4.1 (28) Customer Service 4.4 (1,393) ## GLPI alternatives [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/126254/GLPi/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.0 (10) 70.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Asset Tracking 4.2 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Inventory Management 4.2 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Configuration Management 4.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services Incident Management 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Inventory Tracking 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items GLPI 37 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Track and monitor efficient handling of all changes/transitions Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Monitor the movement of one or more IT assets throughout the organization Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage, maintain and track the performance of assets and equipment Observe and track the demand, usage, progress or quality of a system, product, or user Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.3 (41) 4.3 Based on 41 reviews ## Pricing Value for money 4.6 (30) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/126254/GLPi/pricing/) GLPI Network Cloud €19.00 Flat Rate,Per Month It includes: - Backups - Community Plugins - GLPI Network Plugins - Server Maintainance - Unlimited End Users - Unlimited IT Assets - Unlimited Support L.3 - Updates On-premises Basic €100.00 Flat Rate,Per Month It includes: - \+ 2 Hours Remote Technical Assistance From Teclib - Community Plugins - GLPI Network Plugins - Unlimited End Users - Unlimited Support L.3 - Up to 10 IT Agents - Up to 500 IT Assets On-premise Standard €300.00 Flat Rate,Per Month It includes: - \+ 8 Hours Remote Technical Assistance From Teclib - Community Plugins - GLPI Network Plugins - Standard Plugins - Unlimited End Users - Unlimited L.3 Support - Up to 5000 IT Assets - Up to 50 IT Agents On-premises Advanced €1,000 Flat Rate,Per Month It includes: - \+ 20 Hours Remote Technical Assistance From Teclib - Commuity Plugins - GLPI Network Plugins - More Than 5001 IT Assets - More Than 51 IT Agents - Provides GLPI Network as a Package (for Debian/ RHEL/ Fedora/ Centos - Unlimited End Users - Unlimited Support L.3 Value for money 4.6 (30) 4.6 Based on 30 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (28) 4.1 Based on 28 reviews ## User reviews Overall rating 4.5 Based on 41 reviews Filter by rating 5(22) 4(18) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RI Rodolphe I. Chef de projet digital Automotive ### "Simple et efficace " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 2, 2025 Mis en place par notre service informatique, cet outil est simple de prise en main Pros Simple d'utilisation, cet outil permet de centraliser facilement la gestion des demandes des utilisateurs auprès du service informatique Cons Le suivi des tickets n'est pas toujours homogène pour les utilisateurs, ne permettant pas de savoir si le ticket a ete traité ou non. Comme tous les outils de ce type, il supprime le contact humain. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Besoin de centralisation des différents types de demandes informatiques Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Lew N. Director of IT Farming ### "GLPi - Solves Asset Management at a Low Cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 25, 2025 We have been using this system since 2022 and it has made asset tracking, ticketing and even human resources (employee account information) management very simple. For the minimum cost for licensing an open source product, it is well worth the money. Pros Inexpensive to purchase and operate. Customizable including branding with break/fix support if paid for license rather than use as open source. Cons It isn't the most user friendly system. Some of the menus are "clunky" and it can be confusing what the different buttons/options do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tom R. IT Specialist Government Administration ### "GLPI is a gem for network inventory and order management once you get past a difficult installation." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 12, 2025 Overall this is a fantastic open source network inventory tool that is free to use and can also be used for order tracking, helpdesk ticketing and more. Pros Excellent options for network inventory management, easy to implement with agents on the network (script can be added to GPO) and good selection of very useful plugins. Cons Diffucult installation and scattered documentation for installation that did not always address issues that came up along the way. Does not always pickup significant peripherals. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aung Htun O. IT Manager Mechanical or Industrial Engineering ### "Why recommend to GLPI than other opensource ITSM software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 31, 2025 GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one. Pros GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that. Cons Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [nVision](https://www.capterra.com/p/144555/Axence-nVision/) [osTicket](https://www.capterra.com/p/125118/osTicket/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) More powerful and rich of functions and there is no too limitation on unpaid version Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC bruno c. cio Hospital & Health Care ### "glpi a must have tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 6, 2025 managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have Pros it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free. Cons If you want to customize the UI it is import to modify php files and understand the glpi DB structure Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) price and much more features available with glpi (for example the cmdb) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Coordinator of Service Desk First-Line Support Outsourcing/Offshoring ### "GLPI as a daily-use product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 25, 2024 It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool. Pros GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues. Cons The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing GLPI GLPI was a much cheaper solution in terms of maintenance and purchase, and the features in other solutions did not convince me to buy them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Karsten F. SAP Basis Admin Information Technology and Services ### "perfect combination of asset and service management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2024 I have been using GLPI since 2007, and i must say that this open source project has developed fantastically. GLPI is, in my opinion, the perfect tool to fully manage an IT department, whether it be IT assets, services, incidents, requirements, projects or licenses of any sized IT environment. But since marketing is rather poor, as is the case with so many open source solutions, GLPI is relatively unknown compared to other "professional" solutions. Unfortunately. Because every IT department could easily save thousands of euros/dollars in money. Pros GLPIs combination of asset management and service management makes it unique and extremely useful. GLPI can be used to fully record and manage a company's entire IT. It is also open source and therefore the price starts from exactly $0 / €0 ... The prices for support and the cloud solution are very moderate and the support quality is very good. Cons Unfortunately, there is little new in asset management since there was apparently a dispute with the developer of Fusioninventory. For example, I miss the "recording" of kubernetes with pods and services. Services, processes and used network ports are also missing on Windows and Linux systems. But it is becoming increasingly important to keep an overview of this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Marc H. Technicien informatique Individual & Family Services ### "complet et simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 22, 2024 très satisfait, il permets de suivre nos interventions et l'état du parc très simplement. Pros simple à utiliser, dispose de pleins d'option modulable en fonction des besoins. Sert aussi bien de logiciel de ticketing que d'inventaire et de gestion de parc Cons la configuration peut être difficile, comme il s'agit d'un logiciel open source, pas de support autre que les forums Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Carlos S. Quality Engineer Electrical/Electronic Manufacturing ### "Monitoring and tracking " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 October 21, 2024 Pros The great app to monitor and tracking our company devices infrastructure Cons Difficult to implement and configure tua monitoring options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager On-Premise and Cloud Infra. Retail ### "GLPI is good product to manage ticket" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 18, 2024 Pros GLPI is very easy to setup and use, provide a good reporting. Cons I think there is no disadvantage now that the glpi cloud solution exists Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/126254/GLPi/reviews/) Popular comparisons [ManageEngine Endpoint Central vs GLPI](https://www.capterra.com/compare/126254-170018/GLPi-vs-ManageEngine-Desktop-Central)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)