Who Uses This Software?

GLPi can be use from small to very large organizations

Average Ratings

2 Reviews
  • 4 / 5
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
  • Support
    Business Hours

Vendor Details

  • www.teclib.com/
  • Founded 2009
  • France

About GLPi

GLPi is an open source ITSM and Service Desk Software that allows your organization to enhance its IT infrastructure, optimize its staff productivity & cut costs! GLPi features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant.


GLPi Features

  • Asset Tracking
  • Audit Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Depreciation Management
  • IT Service Management
  • License Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management

GLPi Reviews Recently Reviewed!

Comprehensive administration of IT resources, but not very friendly and dated interface

Feb 02, 2018
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not

Pros: It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.

Cons: The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

Servicedesk and Inventory anyone? GLPi is your choice

Jun 28, 2017
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Disclaimer *GLPi partner*

This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this.

Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers.

It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it)

Cons: GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs.

Reporting is not that flexible out of the box, specially on terms of techs cost control.