# GLPI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GLPI the right IT Asset Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126254/GLPi/reviews --- GLPI 4.5 (41) [View alternatives](https://www.capterra.com/p/126254/GLPi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GLPI Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews MP Micha� P Coordinator of Service Desk First-Line SupportOutsourcing/Offshoring, 11 - 50 employeesUsed the software for: 1-2 years. “GLPI is an interesting tool that facilitates work and organization in the helpdesk department.“ November 25, 2024 PC Pawel C License managerFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The most difficult part of using the software was implementation and configuration-“ May 8, 2020 LN Lew N Director of ITFarming, 51 - 200 employeesUsed the software for: More than 2 years. “For the minimum cost for licensing an open source product, it is well worth the money.“ February 25, 2025 Aung Htun O IT ManagerMechanical or Industrial Engineering, 201 - 500 employeesUsed the software for: 1-2 years. “For on-premise, it is totally free of charge or zero cost.“ January 31, 2025 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aung Htun O. IT Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Why recommend to GLPI than other opensource ITSM software" January 31, 2025 5.0 GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one. Pros GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that. Cons Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[nVision](https://www.capterra.com/p/144555/Axence-nVision/)[osTicket](https://www.capterra.com/p/125118/osTicket/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) More powerful and rich of functions and there is no too limitation on unpaid version Review Source VR Verified Reviewer Coordinator of Service Desk First-Line Support Outsourcing/Offshoring Used the software for: 1-2 years ### "GLPI as a daily-use product" November 25, 2024 4.0 It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool. Pros GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues. Cons The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reason for choosing GLPI GLPI was a much cheaper solution in terms of maintenance and purchase, and the features in other solutions did not convince me to buy them. Review Source VR Verified Reviewer Assistant Professor Used the software for: 2+ years ### "Comprehensive administration of IT resources, but not very friendly and dated interface" February 2, 2018 3.0 Pros It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems. Cons The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change. Review Source bC bruno C. cio Hospital & Health Care Used the software for: 2+ years ### "glpi a must have tool" January 6, 2025 5.0 managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have Pros it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free. Cons If you want to customize the UI it is import to modify php files and understand the glpi DB structure Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) price and much more features available with glpi (for example the cmdb) Review Source VR Verified Reviewer CIO Information Technology and Services Used the software for: 1-2 years ### "GLPI is an open source ITSM" September 14, 2022 4.0 For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all. Pros After other ITSM tools, GLPI was not very hard to configure and deploy. Cons The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all. Reason for choosing GLPI We choose GLPI because another company in the group used it and we wanted to try it. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Spiceworks couldn't fit with our growing process, with more than 200 assets it becase useless. Review Source RM Ronald M. Security Information Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Good open source service management platform" November 4, 2021 4.0 Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business. Pros It is an ITSM that guarantee the management of large IT infrastructures with lots of assets. Cons It is an expensive tool and it is not easy to configure to have the broad view of all information in there. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Jira is a free platform that can be configurated to work simmilar to GLPI. Review Source Raju S. IT Engineer Computer & Network Security Used the software for: 2+ years ### "One application for all IT Solutions" August 14, 2019 4.0 We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided. Pros This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same. Cons Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Reason for choosing GLPI It was cost effective and less training required for working on to it. It does the job which it was procured to do. Review Source TR Tom R. IT Specialist Government Administration Used the software for: 1-2 years ### "GLPI is a gem for network inventory and order management once you get past a difficult installation." February 12, 2025 4.0 Overall this is a fantastic open source network inventory tool that is free to use and can also be used for order tracking, helpdesk ticketing and more. Pros Excellent options for network inventory management, easy to implement with agents on the network (script can be added to GPO) and good selection of very useful plugins. Cons Diffucult installation and scattered documentation for installation that did not always address issues that came up along the way. Does not always pickup significant peripherals. Review Source LN Lew N. Director of IT Farming Used the software for: 2+ years ### "GLPi - Solves Asset Management at a Low Cost" February 25, 2025 5.0 We have been using this system since 2022 and it has made asset tracking, ticketing and even human resources (employee account information) management very simple. For the minimum cost for licensing an open source product, it is well worth the money. Pros Inexpensive to purchase and operate. Customizable including branding with break/fix support if paid for license rather than use as open source. Cons It isn't the most user friendly system. Some of the menus are "clunky" and it can be confusing what the different buttons/options do. Review Source KF Karsten F. SAP Basis Admin Information Technology and Services Used the software for: 2+ years ### "perfect combination of asset and service management" November 7, 2024 5.0 I have been using GLPI since 2007, and i must say that this open source project has developed fantastically. GLPI is, in my opinion, the perfect tool to fully manage an IT department, whether it be IT assets, services, incidents, requirements, projects or licenses of any sized IT environment. But since marketing is rather poor, as is the case with so many open source solutions, GLPI is relatively unknown compared to other "professional" solutions. Unfortunately. Because every IT department could easily save thousands of euros/dollars in money. Pros GLPIs combination of asset management and service management makes it unique and extremely useful. GLPI can be used to fully record and manage a company's entire IT. It is also open source and therefore the price starts from exactly $0 / €0 ... The prices for support and the cloud solution are very moderate and the support quality is very good. Cons Unfortunately, there is little new in asset management since there was apparently a dispute with the developer of Fusioninventory. For example, I miss the "recording" of kubernetes with pods and services. Services, processes and used network ports are also missing on Windows and Linux systems. But it is becoming increasingly important to keep an overview of this. Review Source MH Marc H. Technicien informatique Individual & Family Services Used the software for: 2+ years ### "complet et simple" October 22, 2024 5.0 très satisfait, il permets de suivre nos interventions et l'état du parc très simplement. Pros simple à utiliser, dispose de pleins d'option modulable en fonction des besoins. Sert aussi bien de logiciel de ticketing que d'inventaire et de gestion de parc Cons la configuration peut être difficile, comme il s'agit d'un logiciel open source, pas de support autre que les forums Review Source NS Nestor S. Técnico IT Computer Hardware Used the software for: 2+ years ### "GLPi, gestión de bienes." November 23, 2022 4.0 Pros La facilidad de implementación y utilización. Cons Complejidad de carga masiva e importación. Review Source PC Pawel C. License manager Financial Services Used the software for: 2+ years ### "GLPI - review " May 8, 2020 5.0 Thanks this software I had no issue to plan the budget and manage all IT equipment in company. Pros I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable. Cons The most difficult part of using the software was implementation and configuration- I had internal technical support especially to GLPI. Review Source FM Fabiana M. supervisor Human Resources Used the software for: 6-12 months ### "Controle de serviços" April 14, 2023 5.0 não tenho queixas Pros Ferramenta foi implantada para vários setores da empresa que ofertam serviços e aceita facilmente Cons acho o design da estrutura dos serviços oferecidos arcaica, podia inovar Review Source RI Rodolphe I. Chef de projet digital Automotive Used the software for: 1-2 years ### "Simple et efficace " May 2, 2025 4.0 Mis en place par notre service informatique, cet outil est simple de prise en main Pros Simple d'utilisation, cet outil permet de centraliser facilement la gestion des demandes des utilisateurs auprès du service informatique Cons Le suivi des tickets n'est pas toujours homogène pour les utilisateurs, ne permettant pas de savoir si le ticket a ete traité ou non. Comme tous les outils de ce type, il supprime le contact humain. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Besoin de centralisation des différents types de demandes informatiques Review Source CS Carlos S. Quality Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Monitoring and tracking " October 21, 2024 4.0 Pros The great app to monitor and tracking our company devices infrastructure Cons Difficult to implement and configure tua monitoring options. Review Source Aníbal M. Programador Used the software for: 2+ years ### "Simple and very useful has helped me to keep my activities organized" July 8, 2018 5.0 I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise. Pros I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of maintenance. The graphic interface is currently very well developed and has improved a lot over time. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which you are, which is great to follow. Its integration with "OCS Inventory" is one of the best things you can have, after careful work you can get all the information of a company's hardware in an instant, this improves my analysis and planning with my team. I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite. Cons GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql. Review Source Mairina V. Gerente de Telecomunicaciones e Infraestructura Information Technology and Services Used the software for: 2+ years ### "Manage your requests, problems, incidents and projects from a Global platform!" March 19, 2019 5.0 With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects. Pros GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services. Cons The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives. Review Source VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: 2+ years ### "Total Control Of IT Infrastructure" August 24, 2022 4.0 We are top beneficiaries of GLPi's knowledge base - centralizing our corporate's internal knowledge has never been easier. Also, GLPi generates reports of IT equipment utility so you don't have logger heads with HR. GLPi's SQLdashboards and plugins work quite efficiently too. Pros Simple management of clusters as it indicates the elements alongside. Swift tracking of our domains and notifies you a week earlier before they expire. Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators. Integrates well with RSS feeds for real time updates. Cons For the twenty eight months I have used GLPi, I haven't had any issue with its performance. Review Source WC Wilherme C. Analista de Infraestrutura Information Technology and Services Used the software for: 1-2 years ### "Um Software ótimo para auxiliar o dia a dia da TI" September 13, 2023 5.0 A ferramenta nos entrega mais do que imaginamos, só ao começar a usar e mexer na ferramenta que vamos descobrindo o seu real tamanho e aplicando na empresa. Pros A praticidade em auxiliar tanto o usuario final como os usuários da TI, e quando bem configurado atende a empresa inteira. Cons Por ser uma ferramenta Free, não podemos exigir muito, mas ela entrega além do esperado, o que as vezes sinto falta é de mais suporte, tirando isso sem questionamentos. Reason for choosing GLPI Escolhi o GLPI pelo fato dele me entregar uma ferramenta completa e toda customizada de acordo com o que vou precisando no dia a dia. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Para ter mais controle nos chamados e ter melhor rastreabilidade. Review Source Response from TECLIB September 14, 2023 Hello, Thank you very much for your feedback, we appreciate it. As fo support, we offer professional support on-premise and GLPI Network Cloud (other services like support, backups, updates included as well). Do not hesitate to contact us or visit our website. RO Ricardo O. Planning and Development Analyst Organizational - IT Government Administration Used the software for: 2+ years ### "Using GLPI in the Municipal Government of the City of São Paulo" April 13, 2021 5.0 To meet the goals of the Information and Communication Technology Strategic Planning of the City of São Paulo, we implemented a customized instance of GLPI for the Management of Calls and IT assets. For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes. From there we expanded the possibility of using the solution to other municipal public administration agencies that needed a solution for the systematization of Call and IT Asset Management The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented. Translated with www.DeepL.com/Translator (free version) Pros Customizable Robust and easy-to-deploy solution There are several plugins that further assist the customization and solution possibilities for the most diverse challenges The GLPI community is very supportive and helpful in solving any problems Cons The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done. Review Source JS Javier S. Responsable de proyectos IT Renewables & Environment Used the software for: 2+ years ### "El mejor software de monitorización y además hecho en España." March 13, 2023 5.0 Muy buena Pros Facilidad de usa y la ponencia que tiene en funciones de monitorización. Cons Más plugins abiertos. Algunos plugins antiguos han dejado de tener soporte Alternatives considered [Tracki](https://www.capterra.com/p/188983/Tracki-GPS/) Reason for choosing GLPI Por su sencillez y facilidad de costumización. Review Source Daniel A. Analista de infraestructura Used the software for: 2+ years ### "In my opinion, the most complete tool for an IT department" July 11, 2018 5.0 All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator. Pros The best tool of all, for the management of Tickets. With its update to 9.3 it took a giant leap with the administration of Racks, excellent visual implementation of the rack and the equipment that is there, easy to manage and manage. Cons The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool Review Source VR Verified Reviewer Manager On-Premise and Cloud Infra. Retail Used the software for: Less than 6 months ### "GLPI is good product to manage ticket" June 18, 2024 4.0 Pros GLPI is very easy to setup and use, provide a good reporting. Cons I think there is no disadvantage now that the glpi cloud solution exists Review Source VR Verified Reviewer Prezes Zarzdu 99NET Sp z o.o. Outsourcing/Offshoring Used the software for: 2+ years ### "We use GLPI and we love it" November 8, 2018 5.0 We have been working with GLPI for 8 years. We have been offering product support in Poland for 3 years. We've spent thousands of hours working with the system and we consider it the best product on the market. We work with the system and offer it to our clients. Pros Very extensive functional modules, regular system updates, good product support. Intuitive system operation. Cons The system accelerated and became even more readable. Review Source Similar Products Featured ## Related categories [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[CMDB](https://www.capterra.com/cmdb-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.