# Page 2 | GLPI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GLPI the right IT Asset Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126254/GLPi/reviews --- GLPI 4.5 (41) [View alternatives](https://www.capterra.com/p/126254/GLPi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of GLPI ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlos A. Coordinador de infraestructuras de TI Used the software for: 2+ years ### "Is a excelente IT solution for helpdesk " July 19, 2018 5.0 It allowed us to control and track the hardware / software incidents of the organization and customers in a simple way Pros a lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff Cons It's not totally translated and not all the documentation is finished. Being able to define our own hardware would be nice Review Source AZ Alejandro Z. CTO Computer Hardware Used the software for: 1-2 years ### "GLPI easy to use and very capable for a single or multiple organizations" May 28, 2022 4.0 At least two years using the solution to support several customers, multiple support groups and inventory management including licenses, configurations and email following Pros The hability to support multiple organizations in an easy workflow with business rules Cons Not being able to use a mailbox per customer (Entity) Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Reason for choosing GLPI Pricing and customization options Review Source VR Verified Reviewer Coordinador de Soporte y Operaciones Health, Wellness and Fitness Used the software for: 2+ years ### "Open Source option for Service Desk" July 23, 2019 5.0 Pros If you need a services desk software GLPI is an excellent option. It´s Open Source and you can modify the code. You can set different entities, rules, SLA. You can manage the IT inventory. Cons Improve the reports module, the stats are not clear Review Source ÓB Óscar B. IT Information Technology and Services Used the software for: 2+ years ### "Servicedesk and Inventory anyone? GLPi is your choice" June 28, 2017 5.0 Pros Disclaimer \*GLPi partner\* This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it) Cons GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs. Reporting is not that flexible out of the box, specially on terms of techs cost control. Review Source SG Séphora G. juriste Judiciary Used the software for: 6-12 months ### "What the IT Team Thinks of Using GLPifor for IT Management" January 29, 2023 5.0 Pros I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say. They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface. They also mentioned that the software has helped them to better track and manage IT projects, which has improved their overall efficiency. Cons However, they did mention a few drawbacks. The software can be slow at times, especially when dealing with a large amount of data. Lastly, they mentioned that the lack of customization options can be a drawback for some teams. Despite these issues, the team still felt that GLPifor was a valuable tool for IT management. And, it is free. Review Source AS Ailton S. Diretor Computer Hardware Used the software for: 2+ years ### "Excelente software" September 1, 2022 4.0 É um sistema que permite várias configurações e no tocante sua utilização torna-se de fácil manuseio. Pros A flexibilidade de configurações que o sisteme permite facilita muito sua utilização no dia a dia. Toda vez que precisava-mos de algum ajuste de configurações, a mesma era executada com simples configurações. Cons Não há nenhum comentário que poderia lançar contra esta aplicação. Utilizai esse sistema por ao menos 6 anos e não houve nada de o desabonasse. Review Source Maria V. Analista Integral de Desarrollo de Aplicaciones y Servicio al Cliente Used the software for: Less than 6 months ### "The best tool for the follow-up of the activities" July 30, 2018 4.0 I can take the control of my requirements and incidents Pros It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network. Cons It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages Review Source ALCIDES M. Analista Integral de desarrollo de aplicaciones y soporte al cliente Used the software for: Less than 6 months ### "PRACTICAL TICKET MANAGER TO GIVE SOLUTION OF INCIDENTS IN SERVICES." July 28, 2018 4.0 In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available (incidents per month, time of resolution of incidents, delay of the service, etc) Pros It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians. On the other hand, it allows to keep an inventory control of the companies' computer resources Cons in the short time that I have been using it I have not found any irregularity that does not allow me to carry out any activity that I have done Review Source JR Jaime R. IT Sales Telecommunications Used the software for: 1-2 years ### "User friendly and complete" August 24, 2022 5.0 Pros This tool has 2 main modules the inventory manager and the helpdesk. Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area. Cons Don´t have any big problem so far. If you work in other lenguages there might be some translate mistakes. Review Source SL SEBASTIEN L. DSI Primary/Secondary Education Used the software for: I used a free trial ### "Bon rapport qualité/prix" November 21, 2023 4.0 Pros C’est un logiciel open source, gratuit et efficace Cons L’installation est faite pour des utilisateurs confirmés Review Source Max R. Consultant Used the software for: 1-2 years ### "Pretty good IT management tool" July 25, 2018 4.0 Pros I have used GLPI for asset management and case support management. Both modules were easy enough to use and did the job. Cons The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access. Review Source Lori Y. APAC Business Development Information Technology and Services Used the software for: Less than 6 months ### "An incredible service management software!" June 13, 2023 4.0 Pros Our team has found GLPi to be a valuable resource. Its open source technology provides impressive flexibility and power, enabling us to tailor it to our unique requirements. It's very easy to navigate and its troubleshooting capabilities are exceptional. Cons At times, it can be challenging to obtain accurate data, but we are capable of handling it and everything is working fine. Review Source Bella X. Business Development Representative Information Technology and Services Used the software for: Less than 6 months ### "A very useful tool for our team" June 22, 2023 5.0 Pros GLPi has proven to be a useful tool for our team. We can customize it to meet our specific needs because to the outstanding flexibility and strength of its open source technology. It has excellent troubleshooting ability and is quite simple to navigate. Cons It can be difficult to get correct data at times but we are capable of handling it and everything is running smoothly. Review Source FF Filipe F. Programmer Computer Software Used the software for: 6-12 months ### "GLPI review" September 10, 2019 4.0 This software is great to manage issues with customers, simple to use and versatil Pros Easy to use great to manage issues with customers can check status easy for client and for me Lot of plugins to personalize Cons at moment any one, i'm very satisfied with it Reason for choosing GLPI best performance easy to use modern style best web interface Review Source VR Verified Reviewer Manager On-Premise and Cloud Infra. Retail Used the software for: Less than 6 months ### "GLPI is good product to manage ticket" June 18, 2024 4.0 Pros GLPI is very easy to setup and use, provide a good reporting. Cons I think there is no disadvantage now that the glpi cloud solution exists Review Source KA Kunwer A. SEO Real Estate Used the software for: Less than 6 months ### "GLPi is kinda great" August 22, 2022 5.0 Pros It's been a while I'm using this software and I'm pleased to say that without any trouble i get my business solutions. Cons Nothing to be advised they are doing great untill now. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.