Inova Solutions

Inova Desktop Presenter



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    24/7 (Live Rep)

Vendor Details

  • Inova Solutions
  • www.inovasolutions.com
  • Founded 1984
  • United States

About Inova Desktop Presenter

Inova Desktop Presenter follows user-defined business rules to visually alert people to important changes and adherence issues. Instant notification through color changes, threshold driven messages and screen pops prompts immediate action, while the continuous feed of real-time call center stats guides decisions. This combination of greater responsiveness and better decisions translates to increased productivity.


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Inova Desktop Presenter Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

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