# Optivate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Optivate Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/126266/EyeMD-EMR --- # Optivate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Optivate ## What is Optivate? Optivate (formerly EyeMD EMR) is a Best in KLAS recognized platform and the only EHR and practice management solution engineered specifically for ophthalmology and eye care providers, rather than adapted from a broader multi-specialty platform. Optivate unifies EHR, practice management, revenue cycle management, DICOM imaging, patient engagement, optical point of sale, and ASC workflows into one ophthalmology-native platform. Every workflow, from subspecialty charting for glaucoma, retina, cataract, and cornea to native diagnostic device integration and built-in ophthalmic CPT and modifier logic, is designed around how eye care clinics actually run. The outcome: less administrative burden, fewer claim denials, faster documentation, and more time for confident patient care. Technology built for how ophthalmology practices work. ## What is Optivate used for? [Ophthalmology EMR](https://www.capterra.com/ophthalmology-emr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Optivate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.optivatehealth.com&name=Optivate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optivate 4.8 (5) VS. [4.4 (367)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.5 (367) Value For Money 4.5 (4) Value For Money 4.3 (257) Customer Service 4.6 (5) Customer Service 4.2 (361) ## Optivate alternatives [4.1 (239)](https://www.capterra.com/p/122691/Nextech-Practice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.2 (33)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/126266/EyeMD-EMR/alternatives/) ## FAQs about Optivate Overview ### What company size and specific industries is Optivate built for? Optivate is designed for ophthalmology practices, eye surgeons, and eye care providers of any size that need specialty-specific EHR and practice management software. It is built for the eye care sector rather than general medical practices, making it a fit for clinics and surgical providers focused on ophthalmic services. Features and Usability ### What are the key features of Optivate? Optivate offers appointment scheduling, patient scheduling, self check-in/check-out, and onsite registration for front desk workflows. It also includes clinical notes, EMR/EHR, e-prescribing, medication management, and practice management, plus HIPAA compliant data handling, API access, third-party integrations, reminders, patient engagement, and EDI support. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Optivate integrate with? Optivate integrates with 6 third-party platforms, including AltaPoint, CareCloud, CollaborateMD, eClinicalWorks, eTHOMAS, and Leonardo AI. These cataloged integrations span practice management, clinical systems, and AI tools, giving Optivate connectivity across healthcare and workflow applications. Getting Started and Support ### What training and onboarding options does Optivate offer? Optivate provides in person training, live online sessions, webinars, documentation, and videos to support team setup. In person and live online formats allow guided instruction, webinars offer scheduled group learning, documentation serves as written reference material, and videos support self-paced review. Getting Started and Support ### What customer support options does Optivate offer? Optivate provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available about support experience, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. For Ophthalmologists 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important For medical practices that specialize in the diagnosis and treatment of eye disorders EMR/EHR 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create and securely store digital patient records E-Prescribing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically Medication Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Administer and track medication inventory, schedules, dosage, and side-effects API 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Clinical Notes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record and organize clinical notes and progress notes for each patient after interaction with a physician Optivate 13 features Application programming interface that allows for integration with other systems/databases Record and organize clinical notes and progress notes for each patient after interaction with a physician Transmit prescriptions to pharmacies electronically Create and securely store digital patient records For medical practices that specialize in the diagnosis and treatment of eye disorders Compliant with HIPAA, which sets standards for sensitive patient data protection Administer and track medication inventory, schedules, dosage, and side-effects In-person, onsite registration Book and manage patient appointments and follow-ups Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Timed notification for any upcoming task, deadline, appointment, or activity Check-in and out via a mobile device or kiosk Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 4.5 (4) ### Starting price Free trial not available Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[ CareCloud](https://www.capterra.com/p/113010/CareCloud/)[ AltaPoint](https://www.capterra.com/p/224271/AltaPoint/)[ Leonardo AI](https://www.capterra.com/p/10014773/Leonardo-AI/)[ eTHOMAS](https://www.capterra.com/p/27308/eTHOMAS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BL Ben L. MD Medical Practice ### "Smooth Transitions and Great Support are Real" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 When we decided to move our practice from paper charts to an electronic system, my biggest concern was how it would impact our physicians, staff, and patients. We had multiple providers across two locations, each with their own documentation habits, and I was skeptical that any EHR could be implemented without disrupting productivity. Optivate exceeded our expectations. We were able to transition from paper charts to a fully electronic environment in a remarkably short period of time without reducing patient volume. The system was intuitive to learn, fit naturally into our clinical workflows, and allowed us to focus on patient care rather than spending time navigating software. The biggest benefit has been having immediate access to patient information, imaging, and documentation in a consistent format across the practice. What used to require searching through paper charts is now available instantly. Documentation is more standardized, billing processes are more efficient, and communication between providers and staff has improved significantly. What I appreciate most is that Optivate was clearly designed for ophthalmology. The workflows make sense, the system is efficient, and the support team has been responsive whenever we've needed assistance. It has allowed us to modernize our practice while maintaining the level of patient care and efficiency that has always been important to us. Pros Optivate is built specifically for ophthalmology, and that shows in the way the system functions day to day. The clinical workflows are intuitive, documentation is efficient, and patient information is easy to access across providers and locations. The transition from paper charts was far smoother than I expected, and we were able to maintain our patient volume throughout the implementation process. The integration between clinical documentation, imaging, and practice management has improved efficiency throughout the practice, and the support team has consistently been knowledgeable, responsive, and easy to work with. Cons Any major technology change requires commitment from physicians and staff, particularly when transitioning from paper records. While there is a learning curve during implementation, the training and support provided by the Optivate team helped make the process manageable and minimized disruption to our practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2026 Show more6:53 AMClaude responded: --- Thank you for taking the time to share such a detailed and thoughtful review — this one genuinely made our day. Managing a transition from paper charts across multiple providers and two locations is no small undertaking, and the fact that you maintained patient volume throughout implementation is a testament to your team as much as ours. We know how much is at stake during a go-live, and we never take lightly the trust a practice places in us during that process. Your observation that Optivate was clearly designed for ophthalmology is exactly what we set out to build — a platform that fits the way eye care practices actually work, not one that forces you to work around it. Feedback like this confirms we are on the right path. We are proud to be your partner and look forward to continuing to earn your confidence. — Brad Caldwell, CEO, Optivate AJ Amanda Jill H. Center Director Medical Practice ### "Great Choice For Your EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Optivate is easily customizable, is very intuitive for the user and their customer support is attentive. Pros Of the three EMR systems I have used in my career, Optivate is by far the most intuitive for the user. Cons I would like to see some added features for the MIPS section with exporting certain patient lists to address fixable errors for e-rx's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2026 Thank you for this thoughtful review — and for the kind words about our team's responsiveness. Being described as the most intuitive EMR across your entire career is feedback we take seriously and work hard to earn every day. Hearing that from someone with your experience means a great deal. Your note on the MIPS section is well taken. Streamlining the ability to export patient lists and address e-Rx errors is exactly the kind of practical improvement that makes a real difference in a busy practice. I have passed this directly to our product team and we will keep you updated as we make progress there. Thank you for trusting Optivate — and for helping us get better. RE Ross E. MD Nanotechnology ### "My appreciation for Optivate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 I have never been disappointed by this company. I don’t see why any ophthalmologist would use another EMR Pros Crystal Palaccios is the most pleasant, competent individual I deal with on a daily basis. I would be lost without her. I cannot express my appreciation for her help in the past. Cons The cost is high, but sometimes you have to pay for excellence Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reasons for choosing Optivate AAO endorsed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2026 Thank you so much for taking the time to share this — it truly means a great deal to our entire team. Crystal is exactly the kind of person who defines what Optivate is built around, and knowing she has made that kind of impact for you is the best feedback we can receive. We will absolutely make sure she sees this. Your confidence in Optivate — and the kind words about our platform — is what drives us to keep raising the bar. We are grateful for your trust and proud to serve your practice every day. — Brad Caldwell, CEO, Optivate Health GK Gloria K. Practice Administrator Medical Practice ### "A True Practice Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Our experience with Optivate has been outstanding from day one. We evaluated several other well known ophthalmology EHR systems before making our decision, and Optivate stood out because of its ease of use, seamless integration between the EHR and practice management system, and the people that stand behind it. The transition was smooth, and our physicians and staff were able to get comfortable with the system quickly. Even the less tech-y staff adapted well! One of the biggest improvements we've seen is in our billing workflow. Tasks that used to take me hours now take a fraction of the time, reducing our billing workload by approximately 75%. We've also seen improvements in accuracy, efficiency, and overall day-to-day operations. What I appreciate most is the level of support and follow-up we receive. When we have a question or need a hand, the Optivate team is just awesome. They are responsive, knowledgeable, and invested in helping us succeed. We never feel like just another customer. Their team consistently goes above and beyond, and that level of service has made a tremendous difference for our practice. Pros I love Optivate because of the software and their exceptional support team. The system is ophthalmology specific, so it is naturally intuitive and easy to use. My favorite thing about Optivate overall is the team. They are incredibly responsive, knowledgeable, and great to work with. They genuinely care about their clients' success and have really been there for us through the transition and beyond. Cons I'll admit I was nervous about switching because change is hard. Like any software conversion, there is a learning period when changing systems. However, the Optivate team went above and beyond to provide such great training, support, and guidance throughout the process, they made the transition much easier than I had anticipated. Switched from [Sightview](https://www.capterra.com/p/5411/ManagementPlus/) My old system was kept crashing all the time and when it was running, it was horribly slow. We needed something faster and reliable. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) [ModMed](https://www.capterra.com/p/124590/EMA/) Reasons for choosing Optivate We chose it because it was truly ophthalmology specific, the pricing was transparent, and they were responsive, so we felt better supported from the beginning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2026 Gloria, thank you so much for this incredibly thoughtful review — it truly made our day! It's wonderful to hear that the transition went smoothly and that our team was able to be there for you every step of the way. Feedback like yours is exactly why we do what we do. We're so proud to be a true practice partner for your team, and we look forward to continuing to support your practice for years to come! DJ David J. opometrist Medical Practice ### "Review of EyeMD" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 10, 2024 EyeMD is practical and functional for eye doctors. It is configurable to meet the special needs of some eye doctors. There are multiple improvements that can be made: For example, ability to continue putting patient data in without an internet connection (which can be more permanently stored once internet connection is achieved), sensorimotor and additional testing seems to be overly complicated to use, and an Apple and mobile phone versions would be helpful. Pros EyeMD is configurable. Able to put "fastplans" in to tailor to specific practice needs. Of course, EyeMD is made for eye doctors so it offers many advantages for eye doctors over many other EMR systems Cons There are too many "mouse clicks" and buttons to press which seem unnecessary or redundant. EyeMD does not have a version for Apple products or a mobile phone version (that I know of). If there is no internet connection, it seems you are out of luck. As the name implies (EyeMD), this product falls short for aspects commonly need by optometrists (contact lenses, eyeglasses sensorimotor/binocular testing) Switched from [ModMed](https://www.capterra.com/p/124590/EMA/) ModMed was an EMR I used at a previous practice I worked at Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.