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All-in-one billing and EMR system with mobile and touch screen versions.
Provider
Community Computer Service
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Webinars
Content Source: MEDENT
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MEDENT Reviews
Pros
Providers and Care managers appreciate the user friendly functionalities.
If I have any issues or questions, their customer service/technicians are super friendly and quick to assist.
I also like that you can customize the color of the theme based on what you like. I also like that it is well organized into different categories so it is easier to find what you are looking for.
The customer service is fantastic. The software is so easy to use & is user friendly.
Cons
I also dislike that some of the categories in a patient's chart are confusing if you don't know what they are.
Costing us much more in payroll hours and employee frustration. We have had two people from our billing office (who have been here for many years) threaten to quit, which would be disastrous.
Inferior training prior to implementation. Processes are much more time consuming and cumbersome than with our prior practice management software.
Our practice has had trouble recently with some of the hardware provided by the vendor.
"excellent EMR"
Overall: IT IS VERY GOOD OVERALL BUT THERE ARE SOME FEATURES THAT SHOULD BE UPDATED
Pros: EASY TO USE VERY UNDERSTANDING MAKES WORK EASIER
Cons: THE USE OF CAPITAL LETTTERS IMPORTING PICTURES SHOULD BE EASIER AND MEDENT MOBILE NEEDS TO BE UPDATED AND HAVE MORE FEATURES
"Integrated, highly customizable EMR/PM"
Overall: I'm an urologist. Like any EMR/PM it has it's limitations and 'wish for' features that need to be updated - unfortunately EMR vendors have to devote a lot of time to developing/managing Medicare compliance with incentive / quality of care rules instead of focusing on useful features. in the big scheme of things, this EMR/practice management system does all you need it to do effectively and without major problems. Technical issues are rare and are immediately addressed. While I was concerned that there is no 24/7 customer service prior to signing with them, there is really no need for it (but they do have emergency response in case of problems though they don't advertise it).
Pros: Great US based customer support No major bugs - well integrated with billing; full range of options Highly customizable - it helps to be technically aware to take advantage of all the things that are possible to do with it. Clean straightforward design Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc.
Cons: Some interfaces and features need to be updated to 2018 - minor issues mostly. It's a flat design with no pop-up windows or tabs for different accounts; need to open separate windows for each patient.
"Don't buy this if you want support when you work"
Overall: To top it all off they think you can learn everything by watching and don't offer you any handouts. Minimal training time, "everyone else does just fine with just a few hours of training"
Pros: The reports are ok, you can print out providers schedules so that you can remember to tell staff to cancel the appointments, you need to cut and paste in to a word document so that you don't waste paper and so that you can change the size of the font so that it is in a size that can be read because everything that prints out is microscopic.
Cons: Support! They only work bankers hours. Not before 8, Not after 5, not during lunch, not on the weekend or holidays. If you run a healthcare business this is not the EMR for you. And forget about scheduling - This EMR was not designed to make it easy to adjust an ever changing provider schedule. The prescriptions are a joke. No easy way to keep track of what's filled. Multiple mistakes are made. when a refill request comes in at first glance it looks like the prescription has been filled already. Very dangerous.
"MD"
Overall: Overall very satisfied with this products & when compared, always found that we were ahead in functionality & low in cost compared to other system. Product paid for itself withing 1 yr of immplementation. Improved productivity by 50% by 2nd year.
Pros: Very cheap to run. 5 providers with 15 work stations in the office with complete EMR & billing system costs. Excellent support. Very conscios about practice cost. Exellent help in meeting meaningful use & other quality matrix.
Cons: 1. Poor weekend support. 2. Updates are slow to come 3. Programming errors are slow to rectify. 4. Prescription writing has deteriorated recently, slow to improve functionality
"Mednet is a Great software package!!"
Overall: I work for a Podiatrist. I have been using the software for over 14 years. I highly recommend Medent for all your software needs.
Pros: The customer service is fantastic!! The software is so easy to use & is user friendly. The features are a God send. Quick & easy downloading of EFT's, submitting statement to patients, submitting electronic claims, etc...The EMR is Great also.
Cons: Only thing I do not like is that when you call for assistance, you have to leave your information & wait for a return call. The return call is usually very quick & prompt but if I need immediate assistance, you have to wait.