Community Computer Service

MEDENT

3.5 / 5 7 reviews


Average Ratings

7 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Business Hours

Vendor Details

  • Community Computer Service
  • www.medent.com

About MEDENT

All-in-one billing and EMR system with mobile and touch screen versions.


MEDENT Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

MEDENT Reviews Recently Reviewed!

Very unsatisfied and will be switching

Jun 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Avoid at all cost

Cons: Costly, poor customer services, staff has no clue what they're doing, and their incompetence has cost me thousands of dollars at this point due to lack of reimbursement which is a direct result of the company improperly programming the billing system.

Medent

May 18, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to interface with the hospital. Ability to set up a patient portal for appointments and connections with patients.

Cons: This system seems to be way overpriced than other EMR/EHR systems. Customer service could be more responsive.

GOOD EMR, POOR PRACTICE MANAGEMENT

Feb 29, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: Tech support via email is quite fast. The EMR side of Medent is good, better than our previous EMR so I'm a little torn in reviewing it, but the practice management part is very disappointing. The ratings below are based on that.

Cons: Inferior training prior to implementation. Processes are much more time consuming and cumbersome than with our prior practice management software. Costing us much more in payroll hours and employee frustration. We have had two people from our billing office (who have been here for many years) threaten to quit, which would be disastrous. Calling Tech support is sometimes frustrating as you have to leave a message and by the time they call you back, you could be unavailable (with a patient). We sometimes ask for support to email their replies, which helps and prevents hours or days of phone tag.

Recommendations to other buyers: Ask for real life scenarios. Insist on breakdown of step-by-step processes to achieve certain objectives. The demos we had did not represent this accurately and appropriately and the billing portion of the program is much, much more bulky than we ever imagined. We would not have chosen Medent had we known.

User since 2006

Mar 19, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The system is user-friendly and customizable. Telephone support is quick and helpful.

Cons: Our practice has had trouble recently with some of the hardware provided by the vendor. Obviously, this is not a problem directly caused by MEDENT.

Recommendations to other buyers: Take advantage of the extensive training that MEDENT offers. That time and money will be well spent.

MEDENT Review

Mar 04, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use and support as well as the templates and plan packages. Pages are easy to navigate. Updates are timely.

Cons: I dislike the inablity to change menu items independently. Otherwise, there's not much I don't like about the product. Compared to others I talk to, it is one of the easier systems to use and tailor.

Recommendations to other buyers: Try it, use it, and get trained with it. The time will allow you to tailor the software to best fit your daily needs.

Medent review

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Customization and flexibility. Billing and EMR link.

Cons: I do not have really any negatives about the product.

Recommendations to other buyers: I would recommend fully evaluating all the options for combined EMR and billing.

Refer to friend

Feb 25, 2015
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Comprehensive system that combines EHR with the financial piece allowing for continuity of care.

Cons: It is not that easy to navigate. A more Windows type feel would make it more user friendly.

Recommendations to other buyers: Plan on doing several site visits of differing sizes of practices and multi-practice organizations to understand how it will work for you.