# MEDENT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MEDENT the right Electronic Medical Records solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126301/MEDENT/reviews --- MEDENT 4 (35) [View alternatives](https://www.capterra.com/p/126301/MEDENT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MEDENT Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews CD Carly D Revenue Cycle ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Great, our internal IT company did a lot of customization.“ March 29, 2021 JW Jeff W InternMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The user interface is horribly unintuitive and needs a lot of customization.“ February 24, 2022 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Client Support Specialit Hospital & Health Care Used the software for: 6-12 months ### "Easy to use EMR software" May 1, 2019 5.0 Overall, I have had very few issues with Medent. I like the straight-forward format, but I do wish that there were some more advanced features. Pros Medent makes scheduling and managing medical records easy. I have not used billing features, so I cannot comment on that. Cons I wish there was a way to upload radiology studies from CDs into Medent. This would make accessing radiology studies so much easier for our doctors. Review Source AK Anand K. MD Medical Practice Used the software for: 2+ years ### "MD" July 14, 2018 4.0 Overall very satisfied with this products & when compared, always found that we were ahead in functionality & low in cost compared to other system. Product paid for itself withing 1 yr of immplementation. Improved productivity by 50% by 2nd year. Pros Very cheap to run. 5 providers with 15 work stations in the office with complete EMR & billing system costs. Excellent support. Very conscios about practice cost. Exellent help in meeting meaningful use & other quality matrix. Cons 1\. Poor weekend support. 2. Updates are slow to come 3. Programming errors are slow to rectify. 4. Prescription writing has deteriorated recently, slow to improve functionality Review Source MM Mark M. physician Medical Practice Used the software for: 6-12 months ### "Don't buy this if you want support when you work" September 3, 2018 1.0 To top it all off they think you can learn everything by watching and don't offer you any handouts. Minimal training time, "everyone else does just fine with just a few hours of training" Pros The reports are ok, you can print out providers schedules so that you can remember to tell staff to cancel the appointments, you need to cut and paste in to a word document so that you don't waste paper and so that you can change the size of the font so that it is in a size that can be read because everything that prints out is microscopic. Cons Support! They only work bankers hours. Not before 8, Not after 5, not during lunch, not on the weekend or holidays. If you run a healthcare business this is not the EMR for you. And forget about scheduling - This EMR was not designed to make it easy to adjust an ever changing provider schedule. The prescriptions are a joke. No easy way to keep track of what's filled. Multiple mistakes are made. when a refill request comes in at first glance it looks like the prescription has been filled already. Very dangerous. Review Source PN Paul N. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Can't go wrong with MEDENT" October 4, 2021 5.0 Fantastic! Excellent customer service, very user friendly Pros Ease of use...very easy to pick up on workflow Cons Price...A bit more costly than others..however the quality made up for it Review Source CB Christopher B. Physician Hospital & Health Care Used the software for: 1-2 years ### "MEDENT PODIATRY" March 1, 2019 5.0 excellent experience Pros I ve used other EMR s and found Medent after a merger with a larger multi specialty group. I took me years of meaning-less use with Traknet and I struggled every day. When we merger with larger group I was so afraid of learning a new EMR. Medent has been very easy to use and very reliable. Customer service has been great and very responsive. I recommend Medent Cons learning the short cuts and over all learning a new emr Review Source BI Benjamin I. Phlebotomists/Medical Lab Technician Hospital & Health Care Used the software for: 2+ years ### "Great Customer Service!" May 6, 2020 5.0 Pros If I have any issues or questions, their customer service/technicians are super friendly and quick to assist! Cons I’m not sure I utilize it to 100% of its capacity in order to know what else this great software is capable of, perhaps some training would be nice. Review Source KK Karla K. Patient Rep II Health, Wellness and Fitness Used the software for: 2+ years ### "East to use medical softeware" November 30, 2019 5.0 Ease of use of check in/out of patient, easy to scan in papers to keep a medical records. Pros User friendly, easy to customize to an extent and able to use across multiple locations Cons Not able to move scanned reports from one tab to another. Must error out & rescan Review Source AP Allison P. Medical Receptionist Hospital & Health Care Used the software for: Less than 6 months ### "Not my favorite " February 25, 2020 3.0 Medent is used st my practice across the entire staff, so we are all on the same page. My experience so far has been pretty fair since I now have the jist of how the software works. Sometimes it can still be confusing if I don't know where to click or look but I am learning as I go each day. Pros I like that it is very detailed and there is a lot of information you can find using the software, such as important patient info. I also like that you can customize the color of the theme based on what you like. I also like that it is well organized into different categories so it is easier to find what you are looking for. Cons What I like the least is that you have to click on a lot of different windows and icons just to get to where you want, so it can be a bit confusing at first use. I also dislike that some of the categories in a patient's chart are confusing if you don't know what they are. Review Source CD Carly D. Revenue Cycle Manager Hospital & Health Care Used the software for: 2+ years ### "Expensive but Comprehensive" March 29, 2021 4.0 Great, our internal IT company did a lot of customization. Pros Joins together ehr as well as scheduling/billing Cons Reporting while comprehensive its messy and hard to export to excel Review Source MS Marissa S. Cytology Supervisor Hospital & Health Care Used the software for: 2+ years ### "Solid Product" August 29, 2019 5.0 Steady, sound product. Used daily! Pros Customizable to your company and client needs. Great Product Cons It would be nice to have more control in the customization. Review Source MD Michael D. Medical Practice Used the software for: ### "MEDENT Review" March 4, 2015 4.5 Pros I like the ease of use and support as well as the templates and plan packages. Pages are easy to navigate. Updates are timely. Cons I dislike the inablity to change menu items independently. Otherwise, there's not much I don't like about the product. Compared to others I talk to, it is one of the easier systems to use and tailor. Review Source BT Ben T. Medical Practice Used the software for: ### "Medent review" February 27, 2015 5.0 Pros Customization and flexibility. Billing and EMR link. Cons I do not have really any negatives about the product. Review Source AW Ashley W. CLINICAL MANAGER, CMA Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Program" March 3, 2025 5.0 Great experience with Medent in general! :) Pros It is quick and easy to find anything we need for the patient in the chart. Cons You cannot upload videos to chart; if patient submits video, cannot upload. Review Source DA Dayanidhi A. Systems Architect Medical Practice Used the software for: Less than 6 months ### "unstable product and poor support" August 2, 2024 3.0 Application is very slow and unstable product. Medent support always blames it on the corporate's network/internet speed rather than addressing the core application issues Pros Providers and Care managers appreciate the user friendly functionalities Cons very unstable product, lack of consistency in daily usage is a major concern for Providers and care managers, lack of stability badly impacts our providers while attending their patients. Very poor support from Medent as well Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing MEDENT cheaper and probably it was a good fit for the small/medium size company Review Source AS Alex S. Urologist Medical Practice Used the software for: 2+ years ### "Integrated, highly customizable EMR/PM" March 19, 2018 4.0 I'm an urologist. Like any EMR/PM it has it's limitations and 'wish for' features that need to be updated - unfortunately EMR vendors have to devote a lot of time to developing/managing Medicare compliance with incentive / quality of care rules instead of focusing on useful features. in the big scheme of things, this EMR/practice management system does all you need it to do effectively and without major problems. Technical issues are rare and are immediately addressed. While I was concerned that there is no 24/7 customer service prior to signing with them, there is really no need for it (but they do have emergency response in case of problems though they don't advertise it). Pros Great US based customer support No major bugs - well integrated with billing; full range of options Highly customizable - it helps to be technically aware to take advantage of all the things that are possible to do with it. Clean straightforward design Fully integrated with faxing, billing/ERA, eRx, labs, patient reminders by phone/text, etc. Cons Some interfaces and features need to be updated to 2018 - minor issues mostly. It's a flat design with no pop-up windows or tabs for different accounts; need to open separate windows for each patient. Review Source VR Verified Reviewer Clinical Improvement assistant Hospital & Health Care Used the software for: 2+ years ### "Medent is the best !" November 19, 2019 5.0 Medent is one of the many EMR’s I’ve used and it is ultimately my favorite. It is user friendly and easy to navigate. Pros Medent is super user friendly and easy to use! It can be customized to each user to make it most beneficial! Cons I can’t really say much of anything negative- I truly love this EMR and the ease of use. It’s brightly colored and easy on the eyes. Review Source WT William T. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Horrible Support" December 21, 2021 1.0 Poor. They have failed to update the platform and modernize to todays standards. Customer service is horrible. We are shopping for a new system Pros Its simple to a point. Its easy for the physicians and hell on the back office Cons It has not been modernized. Does not work well with add-on software and cost a fortune to find that out. No one answers the phone and they take forever to get back to you. They do not do a good job at trouble shooting updates and of course don't answer the phone after pushing the update live. The list just goes on. Reason for choosing MEDENT I would not Review Source pooja K. Founder Medical Practice Used the software for: 2+ years ### "excellent EMR" September 11, 2018 5.0 IT IS VERY GOOD OVERALL BUT THERE ARE SOME FEATURES THAT SHOULD BE UPDATED Pros EASY TO USE VERY UNDERSTANDING MAKES WORK EASIER Cons THE USE OF CAPITAL LETTTERS IMPORTING PICTURES SHOULD BE EASIER AND MEDENT MOBILE NEEDS TO BE UPDATED AND HAVE MORE FEATURES Review Source AM Andrea M. Financial Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Mednet is a Great software package!!" July 17, 2019 5.0 I work for a Podiatrist. I have been using the software for over 14 years. I highly recommend Medent for all your software needs. Pros The customer service is fantastic!! The software is so easy to use & is user friendly. The features are a God send. Quick & easy downloading of EFT's, submitting statement to patients, submitting electronic claims, etc...The EMR is Great also. Cons Only thing I do not like is that when you call for assistance, you have to leave your information & wait for a return call. The return call is usually very quick & prompt but if I need immediate assistance, you have to wait. Review Source KH Kristen H. Medical Biller Hospital & Health Care Used the software for: 2+ years ### "Medent" July 25, 2019 5.0 Pros Medent was very easy to use for billing purposes. It had a nice layout so you could easily see what paid on what and what hadn't paid. It was also easy to go into a patient's chart and put in a message for the doctor whether it was a question a patient had or a refill request. I enjoyed the layout of a patient's chart once you got in it the most. Everything was so easy to see. Cons I didn't like that when I entered a very large EOB from an insurance company that it didn't keep a running tally of the payment, although that may have changed since I used it. Review Source Erica W. Assistant Project Manager Construction Used the software for: 1-2 years ### "Easy to Use and Nice Flow" February 27, 2018 3.0 Pros This software was much better than our previous Medical Mastermind. The ease of flowing from page to page and customization. Cons The thing I like least is that when you need customer support you need to wait for a call back which can be an inconvenience in an emergency situation or if you are in and out of the office. Review Source PD Paula D. Medical Coding Medical Practice Used the software for: 2+ years ### "Medent Review" September 25, 2022 4.0 Overall I found it a good product for all the uses we had in our practice. Pros Scheduling, electronic health records, coding, billing and prescribing all in one software package. Cons It can be difficult to find reports or update certain parts of the program, but customer support is very helpful. Review Source LC Leslie C. Medical Biller Hospital & Health Care Used the software for: 2+ years ### "I have used different Softwares & Medent has been the most efficient, thorough & easy to use." September 13, 2018 5.0 Pros It makes EMR/EHR work seamlessly. From registering a patient to appointments to Superbills & reports each process works perfectly with each other. Cons We found that some reports that we needed were not available to help follow up on accounts receivables. Review Source JG Joy G. Administrator Medical Practice Used the software for: 2+ years ### "Medent" May 18, 2017 3.0 Pros Ability to interface with the hospital. Ability to set up a patient portal for appointments and connections with patients. Cons This system seems to be way overpriced than other EMR/EHR systems. Customer service could be more responsive. Review Source BB Benjamin B. Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Medent Review" November 2, 2019 4.0 Utilizing medent for primary care coordination. Review charts to assist patient with further management of chronic medical conditions Pros Medent is very user friendly. Easy to quickly chart on patients and find needed information in the chart. Cons Messaging to other staff members can only be done to one person (cannot send to numerous people). Review Source Similar Products Featured ## Related categories [Orthopedic EMR](https://www.capterra.com/orthopedic-emr-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.