InsideSales.com

InsideSales.com

2.5 / 5 7 reviews

Who Uses This Software?

Inside sales teams who sell into B2B. Data-driven sales organizations looking for sales automation, AI, predictive analytics, cadence tools, and rep visibility to sell more.


Average Ratings

7 Reviews
  • 2.5 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • InsideSales.com
  • www.insidesales.com
  • Founded 2002
  • United States

About InsideSales.com

Predictive Playbooks is an AI-powered cadence-based sales application for strategic sales teams. Playbooks guides reps with pre-set or custom cadence strategies, called Plays, through their engagement with customers and enables greater efficiency and effectiveness by delivering AI insights on who to sell to and how and when to engage.


InsideSales.com Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • AI / Machine Learning
  • Benchmarking
  • Data Blending
  • Data Mining
  • Demand Forecasting
  • For Education
  • For Healthcare
  • Modeling & Simulation
  • Sentiment Analysis
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

InsideSales.com Reviews Recently Reviewed!


used as power dialer as salesforce add on

Jun 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: it made it very simple to make a lot of dials and add notes to salesforce. After we ironed out the kinks it worked well.

Cons: we had a lot of issues with the inboud phone queue with this software. it seemed like it took forever to iron out the kinks.

Capterra-loader

I was formerly an InsideSales LMP administrator and user

Jun 13, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Honestly, there was not much I liked about this software other than its dialer solution. The dialer allowed for us to insert our logic of which records we wanted to reach and when. For example, prioritizing by Time Zone, Lead Status, and so on. The users on the platform itself were able to easily onboard as it is not too hard to navigate.

Cons: The support line was horrible for this company, more often than not, my operations team and I seemed to come up with the answers before the support rep working with us did! We felt we knew their product better than they did. Reporting was not robust enough, and we had to do a lot of work arounds and "tricking the system" when creating automations. Often any automation we created for this system did not work as expected. We eventually moved over onto Salesforce, which was a better fit for our business. InsideSales did not fit our growing Sales organization's needs sufficiently.

Overall: Their dialer functionality was intelligent and allowed us to responsepop records to our agents. The responsepop functionality allowed any web-to-lead records to pop up to our sales agents and be called immediately. We liked having the ability to customize this to our unique needs.

The worst system on earth,. Phone system is horrendous

May 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing, the only thing that works are Outbound calls, ironic for an INSIDE sales system.

Cons: Everything. The phone system doesn't intake clear calls. Customer complaints daily. Lost sales. No one at that company cares, just a bunch of young kids. My company made a deal with the devil

Overall: Nothing. Headaches and stress

I've used insidesales at 2 companies for outbound dialing through Salesforce

Mar 21, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: When it works, insidesales makes it very easy to hammer through a ton of dials while also automating the process of logging call activities and updating tasks

Cons: The problem is that it only works 75% of the time. I often have calls not save, notes disappear on calls, and tasks that don't update or save when done through the insidesales plugin. Customer support has never once responded to me for issues I had with their Vision product which is also horrible (works 25% of the time if that)

Failed to provide basic level of functionality for my SDR team for 3 months straight

Feb 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I am pursuing this early termination because we have not had any of our issues resolved in the past 3 months. I have seen how effective inside sales can be because we had it working for a full month before signing the contract. I am willing to work through a price reduction but only if we can achieve that same level of efficacy in your product. However, this is a high bar for inside sales now because my entire team has lost faith in your product.

Inside sales has failed to provide a basic level of service to us as a customer.

Overall: none. They've made me and all call automation softwares look bad to my company

Vendor Response

by InsideSales.com on February 14, 2018

I apologize you've had a poor experience with InsideSales.com, I know this is not typical for us and I believe we can make this right for you and your organization. I would be happy to set up a time for you to talk with our SVP of Customer Success about your concerns. You can reach me directly: Ryan Breneman rbreneman@insidesales.com 208.760.0706

Be Wary

Oct 12, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We're a new customer and recently went live with our Inside Sales system. Initially we were really blown away by the demo and the pitch, but since beginning our implementation we've been greatly disenchanted with the level or service and the quality of the deliverables we're working towards. The system seems to have a lot of bugs and technical problems. Technical Support is working through a backfile of complex technical cases that aren't addressed in a timely manner. They are unresponsive and struggle with troubleshooting. The dialing technology fails often enough that our reps don't feel confident using it. I would be very wary of committing to the use of this system or of making the investment in the implementation.

Great Product

May 05, 2012
5/5
Overall

Comments: We have used the their Click-to-Call solution for over a year and is has been great. The Local Presence product and their tracking are especially useful and effective.