2.5 / 5 3 reviews

Who Uses This Software?

Inside sales teams who sell into B2B. Data-driven sales organizations looking for sales automation, AI, predictive analytics, cadence tools, and rep visibility to sell more.

Average Ratings

3 Reviews
  • 2.5 / 5
  • 2 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Founded 2002
  • United States


Predictive Playbooks is an AI-powered cadence-based sales application for strategic sales teams. Playbooks guides reps with pre-set or custom cadence strategies, called Plays, through their engagement with customers and enables greater efficiency and effectiveness by delivering AI insights on who to sell to and how and when to engage. Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • AI / Machine Learning
  • Benchmarking
  • Data Blending
  • Data Mining
  • Demand Forecasting
  • For Education
  • For Healthcare
  • Modeling & Simulation
  • Sentiment Analysis
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management Reviews Recently Reviewed!

Failed to provide basic level of functionality for my SDR team for 3 months straight

Feb 13, 2018
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I am pursuing this early termination because we have not had any of our issues resolved in the past 3 months. I have seen how effective inside sales can be because we had it working for a full month before signing the contract. I am willing to work through a price reduction but only if we can achieve that same level of efficacy in your product. However, this is a high bar for inside sales now because my entire team has lost faith in your product.

Inside sales has failed to provide a basic level of service to us as a customer.

Overall: none. They've made me and all call automation softwares look bad to my company

Vendor Response

by on February 14, 2018

I apologize you've had a poor experience with, I know this is not typical for us and I believe we can make this right for you and your organization. I would be happy to set up a time for you to talk with our SVP of Customer Success about your concerns. You can reach me directly: Ryan Breneman 208.760.0706

Be Wary

Oct 12, 2015
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We're a new customer and recently went live with our Inside Sales system. Initially we were really blown away by the demo and the pitch, but since beginning our implementation we've been greatly disenchanted with the level or service and the quality of the deliverables we're working towards. The system seems to have a lot of bugs and technical problems. Technical Support is working through a backfile of complex technical cases that aren't addressed in a timely manner. They are unresponsive and struggle with troubleshooting. The dialing technology fails often enough that our reps don't feel confident using it. I would be very wary of committing to the use of this system or of making the investment in the implementation.

Great Product

May 05, 2012

Comments: We have used the their Click-to-Call solution for over a year and is has been great. The Local Presence product and their tracking are especially useful and effective.