InsideSales.com

InsideSales.com

3.5 / 5 21 reviews

Who Uses This Software?

Inside sales teams who sell into B2B. Data-driven sales organizations looking for sales automation, AI, predictive analytics, cadence tools, and rep visibility to sell more.


Average Ratings

21 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • InsideSales.com
  • www.insidesales.com
  • Founded 2002
  • United States

About InsideSales.com

Predictive Playbooks is an AI-powered cadence-based sales application for strategic sales teams. Playbooks guides reps with pre-set or custom cadence strategies, called Plays, through their engagement with customers and enables greater efficiency and effectiveness by delivering AI insights on who to sell to and how and when to engage.


InsideSales.com Features

  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • AI / Machine Learning
  • Benchmarking
  • Data Blending
  • Data Mining
  • Demand Forecasting
  • For Education
  • For Healthcare
  • Modeling & Simulation
  • Sentiment Analysis
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management

InsideSales.com Reviews Recently Reviewed!


Capterra-loader

I was formerly an InsideSales LMP administrator and user

Jun 13, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Honestly, there was not much I liked about this software other than its dialer solution. The dialer allowed for us to insert our logic of which records we wanted to reach and when. For example, prioritizing by Time Zone, Lead Status, and so on. The users on the platform itself were able to easily onboard as it is not too hard to navigate.

Cons: The support line was horrible for this company, more often than not, my operations team and I seemed to come up with the answers before the support rep working with us did! We felt we knew their product better than they did. Reporting was not robust enough, and we had to do a lot of work arounds and "tricking the system" when creating automations. Often any automation we created for this system did not work as expected. We eventually moved over onto Salesforce, which was a better fit for our business. InsideSales did not fit our growing Sales organization's needs sufficiently.

Overall: Their dialer functionality was intelligent and allowed us to responsepop records to our agents. The responsepop functionality allowed any web-to-lead records to pop up to our sales agents and be called immediately. We liked having the ability to customize this to our unique needs.

Failed to provide basic level of functionality for my SDR team for 3 months straight

Feb 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I am pursuing this early termination because we have not had any of our issues resolved in the past 3 months. I have seen how effective inside sales can be because we had it working for a full month before signing the contract. I am willing to work through a price reduction but only if we can achieve that same level of efficacy in your product. However, this is a high bar for inside sales now because my entire team has lost faith in your product.

Inside sales has failed to provide a basic level of service to us as a customer.

Overall: none. They've made me and all call automation softwares look bad to my company

Vendor Response

by InsideSales.com on February 14, 2018

I apologize you've had a poor experience with InsideSales.com, I know this is not typical for us and I believe we can make this right for you and your organization.

I would be happy to set up a time for you to talk with our SVP of Customer Success about your concerns.

You can reach me directly:

Ryan Breneman
rbreneman@insidesales.com
208.760.0706

I've used insidesales at 2 companies for outbound dialing through Salesforce

Mar 21, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: When it works, insidesales makes it very easy to hammer through a ton of dials while also automating the process of logging call activities and updating tasks

Cons: The problem is that it only works 75% of the time. I often have calls not save, notes disappear on calls, and tasks that don't update or save when done through the insidesales plugin. Customer support has never once responded to me for issues I had with their Vision product which is also horrible (works 25% of the time if that)

Over Hyped Over Promised - Completely irrelevant

Aug 14, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The interface is fairly simplistic and easy to use

Cons: It doesn't work consistently, has to be removed and reinstalled. Does not allow for lead prioritization and the "Neuralytics" they tout so heavily is a load of crap. Power BI can give you the same data insights and do it far better than anything they offer. I still can't see the neuralytics data from a dashboard as they claimed we could do. It's as useful as a screen door on a submarine and they talk a lot about being helpful and caring but they don't. It's all fluff and they only develop and improve whatever their programmers are most interested in.

Overall: It has been able to organize lead data for the team so they don't have to manually track anything but that's about it. Not a customer centric organization.

Great for pointed/targeted campaigns!

Aug 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Likely

Pros: I enjoyed how quickly this organization added features to their Playbooks product. They make it easy to reach out with suggestions of how they can do better.

Mostly, it has its strength in a "set it and forget it" campaign with highly targeted contacts. A group over 50 per campaign will bog down the process but it's great for knowing what to tackle during your day.

Cons: It can be very difficult to manage your campaigns but they have been working to fix this by enabling pauses of plays or contacts within a campaign. A few times we have had difficulties with Playbooks bogging down Google Chrome and causing it to crash, but those issues have been fixed.

Wonderful updates since last year. Convenient features.

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to communicate in many ways, change the pace, set automatic commands, and integrate with a CRM tool. Another pro worth mentioning is how responsive the Insidesales.com team has been with creating features that customers requested. We asked and they delivered.

Cons: There are two cons: One is that it slows down the window (Chrome) in which it's running on (may happen with other add-ons too). Sometimes when there is a glitch, for example - one play is stuck on the previous screen, it doesn't go away with refreshing the page and force you to turn the plug off and on.

Our inside sales team has increased touch points with prospects over 50%

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to design plays that suite the needs of current campaigns. Setting up the auto emails and reminders to pick up the phone make it easier to turn basic conversations into real pipeline. IS.com keeps the conversation going.

Cons: Can be slightly buggy at times. This issue has almost resolved itself since our initial instal in early 2017.

Overall: Increased touchpoints by over 50%. Which translated into additional pipeline.

used as power dialer as salesforce add on

Jun 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: it made it very simple to make a lot of dials and add notes to salesforce. After we ironed out the kinks it worked well.

Cons: we had a lot of issues with the inboud phone queue with this software. it seemed like it took forever to iron out the kinks.

The worst system on earth,. Phone system is horrendous

May 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing, the only thing that works are Outbound calls, ironic for an INSIDE sales system.

Cons: Everything. The phone system doesn't intake clear calls. Customer complaints daily. Lost sales. No one at that company cares, just a bunch of young kids. My company made a deal with the devil

Overall: Nothing. Headaches and stress

Fast, easy to learn tool.

Jul 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It integrates with salesforce, which I use as well as InsideSales.Com on daily basis. It can be easily added to Chrome as an extension and is easily accessible.

Cons: It may tend slow down your browser which can be frustrating at times. Potentially a way to formulate lists and arrange for auto-calling as well as

Help our reps be more productive and hit their activity metrics

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Helps our reps focus on calling rather than on figuring out where they are in their cadence. This has enabled them to do more calls per day.

Cons: It's a little slow sometimes although has gotten materially better over the past 1.5 years. Wish they had more more built in management/sales ops reporting.

Great for Automation of Phone Calls

Jul 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like being able to make a number look like it's coming from a local area code. That alone increased my pickup rate. It increased my dialing rate significantly by being able to one click dial and integrate into my SFDC instance.

Cons: Leveraging the email templates was not intuitive to me. Ended up not using it because I had difficulty determining how to use it. Probably just needed someone to take 30 minutes to walk through it with me.

This has changed the way I do my job for the better.

Jul 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It gives me a clear picture of what I need to get done each day with repeatable results. They have continued to update it's functionality to make it better.

Cons: I have experienced some issues with call recordings and lagging times with it taking time to reload before each activity.

Great Tool! Reallu like it.

Jul 03, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It helps keep me on task. I have over 1600 accounts that I call into. I need to have a devise that will set reminders and give me a easy vehicle to make calls and send emails.

Cons: Not be able to send out mass emails for things like webinars, etc. We have a lot of webinars that we try to get customers to sign up for. Mass emailing and then following up would be helpful.

Capterra-loader

I don't seem to get any call backs on the plays

Jul 03, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Keeps me on task to reach my monthly goal of plays sent or calls made to my customers which is over 900 accounts.

Cons: No value add nor interests from the customers. I always get emails that state to remove them from our email list.

The plays are too long...14 steps is not beneficial. Each play should be no more than 3 steps at the most.

Great tool for our small team, highly efficient.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Playbooks, the InsideSales tool that we use, works seamlessly with our CRM and lets us manage both our inbound lead cadence and our outbound strategy.

Cons: It's difficult to manage and migrate leads from team members who leave, and the enrollment options could use some more visibility.

Streamline Prospecting

Jul 03, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to stay on top of prospects and easily identify who to target and when, with relevant information. The tool allows me to efficiently reach my prospective customers.

Cons: With the chrome plugin, there are often issues with the functionality that can be frustrating. Sometimes its a Chrome issue, sometimes its an SFDC issue, sometimes its an ISDC issue. In my role I have metrics to hit using ISDC, and when i'm unable to do that because of functionality problems it is frustrating.

Capterra-loader

Overall a good program, some features still under development

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about the software is that it takes most of the guesswork out of a rep's day-to-day. It allows a team to be consistent as well as persistent.

Cons: It's easy to build up a backlog of tasks, and sometimes lacks flexibility in being able to adjust your daily routine. The chrome extension also seems to have some issues that affect the performance of your browser, I've had to remove and reinstall many times.

Overall: Helped the team develop consistent messaging and process.

It's a platform focused on predictive analytics that doesn't work as intended

Jul 24, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The playbooks feature is really cool and a great idea, when it works. It makes it easy to stay on task and be efficient

Cons: The onboarding and implementation aren't great. There always seems to be issues, and it took much longer than I anticipated.

Be Wary

Oct 12, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We're a new customer and recently went live with our Inside Sales system. Initially we were really blown away by the demo and the pitch, but since beginning our implementation we've been greatly disenchanted with the level or service and the quality of the deliverables we're working towards. The system seems to have a lot of bugs and technical problems. Technical Support is working through a backfile of complex technical cases that aren't addressed in a timely manner. They are unresponsive and struggle with troubleshooting. The dialing technology fails often enough that our reps don't feel confident using it. I would be very wary of committing to the use of this system or of making the investment in the implementation.

Great Product

May 05, 2012
5/5
Overall

Comments: We have used the their Click-to-Call solution for over a year and is has been great. The Local Presence product and their tracking are especially useful and effective.