WorkWell Technologies

uAttend


4 / 5
21 reviews

Who Uses This Software?

Any size of business.


Average Ratings

21 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $18.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • WorkWell Technologies
  • upunch.com/
  • Founded 2005
  • United States

About uAttend

uAttend was built for businesses that need an easy-to-use, affordable, and reliable time and attendance system.


uAttend Features

  • Absence Management
  • Calendar Management
  • Employee Scheduling
  • Employee Time Clock
  • FMLA Tracking
  • Overtime Tracking
  • Self Service Portal
  • Timesheets
  • Vacation / Leave Tracking

uAttend Reviews Recently Reviewed!


Capterra loader

Time Tracking Made Easy

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Enables employees to clock in using a code, fingerprint, or smartphone which is great for remote and field employees. It shows who is in and out. The reports are very helpful and informative, too.

Cons: The setup can be confusing and time-consuming. That's the main issue I've had with it.

Overall: Using uAttend has helped us keep track of our employees' arrival and departure times. It serves as a great accountability tool. It makes entering payroll very easy because it calculates the hours for you.

Vendor Response

by WorkWell Technologies on August 31, 2018

Hi Keenan,
Thank you for taking the time to leave a review. We're so happy to hear that you are taking advantage of the robust reporting features available with your uAttend Time Clock.
We strive to create the best user experience possible and greatly appreciate your feedback! We hope you'll take advantage of the new intuitive self-guided setup wizard that helps you get up and running quickly and easily. Within seconds you will add your overtime, break, lunch rules and more.
If you ever need anything in the future, please do not hesitate to reach out.
Warmly,
The uAttend Team
Text: (760) 278-6623
Call: (800) 518-8925
Email: Support@trackmytime.com

Passable, but has significant drawbacks

Sep 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is passable for clocking in and out of work for employees, though sometimes it seems to have trouble connecting to the network. Usually unplugging the unit and plugging it back in fixes the problem. Having an app component allows employees to check their hours, which is a nice feature, but doesn't solve some of the larger issues with the software

Cons: There is an overall problem with visibility for the user. With a physical timecard with printed times you can easily see your information, and immediately identify problems or discrepancies (like if you forgot to clock in). With Uattend it is difficult to track those, or to know that you made a mistake in the first place. Usually problems aren't discovered until it comes time to do payroll and by then no one remembers their precise hours for a day two weeks ago.

Another problem is that there is lag between physically punching in and out and the app displaying your status so, as an employee, you cant tell whether you clocked in or out without using your card, which in turn, clocks you either in or out. You are then locked out for 1 minute.

As an administrator, there is not an obvious method for aligning timecard summaries and reports to your pay periods. Within the interface there is not much in the way of guidance as to the features and different ways to interact with and use the collected data.

Vendor Response

by WorkWell Technologies on September 12, 2018

Hi Philip,
Thank you for the review! It's great to hear you appreciate the value of the uAttend app. The cloud connection reflects all punches in real time, so simply log into your cloud portal to view all time card data from your dashboard. You may benefit from utilizing the Missed Punch widget, which displays all missed punches for the current pay period. Also, the smartphone app can display the timecard without punching in or out. If you have a 6xxx series clock, employees can view their current punch status right from the clock by pushing the checkmark key and authenticating. There is an option to show last punch info. Our customer service team is available 7 days a week and they would be more than happy to walk you through any of these features so don't hesitate to reach out.
Warmly,
The uAttend Team
Text: (760) 278-6623
Call: (800) 518-8925
Email: Support@trackmytime.com

Perfect!

Jan 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I, as an employee, can clock in and out no matter what location I am at or going to. It's also night as if I have to run and do something for work on the weekend the ease of clocking in and out for that time is wonderful.

Cons: Not being able to adjust when I clock out on my end- sometimes I get in my car and am on my way home and remember to clock out and have to email the office to let them know my clock out was inaccurate.

Overall: easy peasy

Capterra loader

Basic time keeping system on a budget!!

Mar 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love that you can set up multiple projects. The reporting aspect is really decent. The exporting helps with billable man hours, after conversion. Easy to set up time clocks which offers geographical tracking options & finger printing which is super awesome an cuts back on the clocking for other. Super easy to set up employees, locations and schedules.

Cons: My biggest problem with uAttend if the fact that even as a Administrator on the account, you cannot un-approve a timecard if it was approved by SUPERVISOR!!!! This make no sense at all. As an admin, you can to everything else but this. This create a hassle if you are working with multiple projects, as I was and most of them where all over the US.

Another problem - Which I deemed a huge one any one classed as a supervisor can create another profile for a supervisor.

There is no way to track number of time sheet edit so no auditing feature.

If you are looking for something super simple, basic to use and really affordable, give it a try. I think the pricing is great for the service. But if you are a project based organization and deal with billable man hours, I probably would look for something that offers a bit more secure and functionality.

Overall: Cost effective for basic use.

Great Employee Management System

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The program is great for keeping up with multiple employees. The finger print addition keeps everyone honest. The app that goes with it make everything really convenient.

Cons: Only con about the program is the biometrics portion is not perfect. When it is down there is a feature where the employees can just login on line.

Easy to use Employee tracking system

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to clock in and out. Finger print system keeps everyone honest. There are multiple ways to clock in and out so it is convenient.

Cons: Most of the times the software runs smoothly but sometimes the finger print console will get a connectivity error that causes a delay for about 30 seconds to a minute.

warehouse manager

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and fast to access time cards.easy to access link if there is a dispute

Cons: the time clock is very sensitive and has hard time to read finger print fingers have to be really clean

Overall: good value for what you pay for

Highly Recommended

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a great product! It automatically syncs with payroll thru QuickBooks. The data cannot be falsified because it is the finger print scanner. The setup is quick and easy to follow for each employee. Editing is easily corrected by the administrator.

Easy to use, easy to set up!

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to set up. Love that I can quickly see who is clocked in/out and who has missed a punch. I also like receiving alerts when an employee is clocking in out of their shift schedule.

Cons: Not enough detail shown in the edited punches. You can only see the last three changes made in the editing notes section.

Overall: Ease of use and great customer service. The biometric time clock is also very easy to use and has removed the issue of buddy-punching for our company. Much more affordable than our previous time keeping system.

Remarks

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of computing time. We were old school and I had to figure timecards twice weekly

Cons: Few glitches at first employees could not punch with their finger. But it has smoothed out.

Overall: People don't seem to miss as many punches. We have saved the company time, by me not having to calculate time

Vendor Response

by WorkWell Technologies on August 22, 2018

Hi Kathy,
Thank you for taking the time to leave a review. We are very happy to hear that your new uAttend Time and Attendance system has saved you time and money by eliminating paper timecards.
We strive to create the best experience possible and greatly appreciate your feedback.
Our customer support team is always willing to run through a product demo or troubleshoot any issues you may encounter. Please do not hesitate to reach out. We're here for you seven days a week.
Warmly,
The uAttend Team
Text: (760) 278-6623
Call: (800) 518-8925
Email: Support@trackmytime.com

A solid employee time card system

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Offers both smartphone app and physical punch options

- Allows you to set location by worker

- Shows employee as missing if they are more than 1/2 mile from GPS coordinates

- Easy to generate payroll reports for our accountant

- Simple to edit timecards for an admin

- Has lots of features we haven't even explored yet!

Cons: - When an employee goes missing it is not easy to tell how long they have been/or were missing for making it possible for them to leave and come back and the administrator might never even know that happened

Overall: Replaced a system we had been using before that was not nearly as effective, and it's cheaper!

Overall positive view/experience

Dec 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is very user friendly for employees. Reports generated are clean and easy to read. Navigating the system of the backside is easy and efficient for company administrators.

Cons: Customer support could be improved, long wait times to speak to a person and problems are not always resolved in a timely manner.

uAttend timeclock

Dec 05, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software is easy to use and requires minimal maintenance.

Cons: The batch reports can only be run by the month. We have a unique set of pay period dates and it does not work well for that purpose.

Overall: We have been using uAttend for the past several years. Their website is easy to use and manage. Reports are easily accessible as well.

Recommendations to other buyers: Have optional dates available for batch reports

I am highly disappointed in UAttend

Apr 10, 2018
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It is user friendly, and the amount of data is great for what UAttend is used for. I don't know how much more I like about it.

Cons: This system is so limited to what you can do and how you can pull data. There should be more search options for going through time cards, and easier way of viewing data.

Began using 2 months ago. Very easy to use. No more paper!!

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have total control as an administrator. Makes the payroll a lot easier. Don't have to keep reminding people for payroll documents every 2 weeks.

Cons: I have not yet experienced any downsides to the software. I do wish I could set up a range between 3 and 5 miles to clock in. We have some sites within those distances.

Overall: No more paperwork and calculations every 2 weeks. My data is ready on Friday afternoon before payroll is due.

Clock in and clock out. It's simple.

Jul 09, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: I enjoy the fact that the site is user-friendly and the clock in and out functions are on the first page with color-coded buttons.

Cons: There is no option to adjust the time in case you forget to sign in or out, which forces me to get in touch with my supervisor or manager which is not always ideal for everyone.

Vendor Response

by WorkWell Technologies on September 18, 2018

Hi Marcia,
Thank you for taking the time to leave a review.

uAttend gives business owners and administrators flexibility in managing who as access to make time card edits and additions. Most employers do not allow employees to edit their own time cards (as it might defeat the purpose of having a time clock to begin with), which it sound like how your system is set up. Your account administrator can choose to give you access to edit or add punches to your card. The scenario you describe is handled by uAttend - its up to your administrator to set the rules.

Warmly,
The uAttend Team
Text: (760) 278-6623
Call: (800) 518-8925
Email: Support@trackmytime.com

Everything a POS should do!

Oct 01, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I ordered the uaccept pos after doing a fair bit of research online and giving a few other services a test (annoyingly uaccept doesn't offer a free trial so I had to take a chance on it). Luckily, it paid off as I was super happy with the system! The first thing I looked at was the price, and uaccept was what originally stood out for me. With other pos you can get the software cheap, but have to buy an iPad or computer to run it off, whereas everything comes together with uaccept, and the touchscreen display works like an iPad. Also, you don't have to buy any additional hardware because the cash drawer, card swiper and printer all come as part of the one unit.

Very user friendly

Feb 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It has a really quick and simple log in/out. It is easy to view your time card. Easy to read and understand. I don't see anything wrong with it so far with what I need to use it for. Has been one of the easiest clock in/out systems I have used in a long time.

Good product

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Customer service is very helpful. easy to install. And record every punch. The subscription is reasonable.

Cons: There is nothing that I don't like this product so far. I haven't use it for long time. So far so good.

UAttend Critique

Dec 14, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Uattend was a great service for our organization. We have 40 plus coaches that were clocking in from 15 different sites. I found it was easy to manipulate the system to what our needs were and it was very efficient. It is definitely a good value, the only reason we left was to use one system for everything. We made the switch to Paylocity which has it's goods and bad.

uAttend Review

Dec 12, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: uAttend on the employee side was easy for my workers to use, on my side it was not easy to add and delete cost centers.