HR Systems Strategies

info:HR

4 / 5 26 reviews

Who Uses This Software?

Small/medium organizations, typically 50-1000 employees. Specialization in municipal government, not-for-profits, manufacturing.


Average Ratings

26 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,750.00/one-time
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • HR Systems Strategies
  • infohr.net/
  • Founded 1990
  • Canada

About info:HR

HR Systems Strategies is the developer of info:HR, a high quality HRIS. info:HR integrates with payroll, scheduling and other systems, and offers web-based modules for timesheet entry, employee/manager self serve and other functions. info:HR is an easy-to-use, cost-effective and adaptable solution for today's human capital resource management challenges. More than 300 companies in the health care services, manufacturing and other sectors rely on info:HR to simplify HR administration.


info:HR Features

  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management

info:HR Reviews Recently Reviewed!

Easy to learn and implement. Customer support was fantastic!!

Nov 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use interface for staff to notify the appropriate people regarding schedule changes and time off requests. Learning the system was easy with the support from our trainer.

Cons: Back end hosted infoHR system is a little tricky to navigate - has some 'quirks' that I needed to learn.

Overall: Timely notifications/requests from staff and efficient processing of scheduling requests.

Positive

Oct 31, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can call the customer rep if I have a question/issue and she is always there to support me. This program was so easy when we had a Ministry of Labour Health and Safety inspection. I was able to show our Health and Safety courses (taken by employees) using Info:HR.

Cons: Some of the functionality is not as user friendly as I would like. Although they have a website and Barbara, I would still prefer to have a hard copy manual that I could refer to BEFORE having to make that call!

Overall: Customer support is great! We use this software to track vacation, sick and float time. Our courses are now being entered along with licencing for physicians/nurses with documentation pdf's. At end of year, Barbara always assists me in closing out the year.

I have used InfoHR for over 10 years now and my experience has always been very positive.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software provides features that are simple to use and maintain, as it pertains to employee information, tracking attendance managing timesheets. Customer service is always knowledgeable and ready to provide resolution to issues.

Cons: I wish the integration with our payroll software would be smoother but we are in the implementation phase so it may take some time to adjust to this new process.

Overall: Very easy to use, ability to track information well for our corporate needs and able to grow with our needs as well.

I've seen many HRIS products but nothing compares to INFO:HR. Have been using it since 1995

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and the numerous reports that are available. Also, the support-line at HR Strategies is superb.

Cons: Wish it had an integrated scheduling and payroll product. We have a separate Scheduling and separate in-house Payroll product so too much double/triple entries.

This product saves me alot of paper and spreadsheets!

Oct 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product is very easy for employees to use. Tracking vacation, sick personal and lieu banks are very helpful.

Cons: HR Global could be presented in a more easy to use format. The menus are very old school and difficult to read.

Overall: Tracking of time entitlements reduced the time I spend updating spreadsheets and responding to emails.

We have been using Info:HR for over 12 years. It does everything we need it to do and is easy to use

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Everything I need in an HRIS system. Easy to use. Excellent attendance management features, allows you to create accurate accruals. Excellent support from service representative. Walked me through my year end to ensure all accruals were zeroed out and new ones created properly and accurately

Cons: Can't create your own reports. The continuing education section can be improved. Our reports are very messy and hard to pull up accurate information due to way too many options. Probably our fault, as each user enters information differently. CSV reports aren't always very clean.

Excellent support and good working product.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the logical flow of the software when using it. It just makes sense to me and this helps a lot for every day use.
I also like that updates are ongoing and they are constantly looking for and making improvements.

Cons: There are many features that we don't use... there are a couple things that I still haven't quite mastered yet but that will come with time.
Sometimes we run into problems when we are trying to make the software work for our unique workplace. However, we always get excellent help figuring out a solution (if available).

Overall: For what it is - a complex employee database - it does an excellent job for us without a lot of expensive froo-froo. It has a basic look to it but that doesn't hinder its usefulness or logical flow of modules.

I am always learning new features to use and trying to implement what I can to make our lives easier. I like that they are open to suggestions when we have them and are always progressing.

The software is user friendly and easy to understand

Oct 31, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It provides the information that is applicable to our HR needs. Any new employee is able to be trained on the software with minimum supervision.

Cons: It could be more tailored to the Bahamian workforce. However, due to our current financial constraints we are unable to remain update as the software enables.

Overall: The software allow the HR department to remain updated with current and historical information.

I use this system every day & it is easy to use. It is also easy to explain to other how to use it

Oct 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The things I like most about this software are that it is: easy to use, understand, show people how to use, and import documents. The import documents feature eliminated managers in other site from keeping duplicate paper copies.

Cons: The Employee Demographic screen is not split into tabs (Personal, Organizational, Misc.). I wish all of this information was on one screen but understand why you could have made this change.

Overall: Human Resources & Managers in other sites have access to the same information in one location.
Easy to use and find information.

Customer Service is exceptional!!!

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Just the right amount of product, not too showy or overwhelming.

Cons: Some compatibility issues at first but customer service to make this work overshadowed any challenges.

Overall: Reduced duplication and increased efficiency.

Was a little overwhelmed at first but as I have learned the system I realize just how much it can do

Oct 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Can pull lots of different reports with different criteria - very helpful!
Love the fact that you can export to excel.

Cons: Some of the reports can be a little confusion to read. Sometime have to run a report a couple different ways to pull the exact info I am looking for.

Info HR is very user friendly, and is great for our small municiplaity.

Oct 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Info HR is easy to navigate. I have found the support Team to be great, and get your questions answered in a timely manner.

Mediocre

Oct 30, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer service is great. Agent always responds within a half an hour to hour. The possibilities for online management of employees are endless.

Cons: The physical appearance and some of the functions are outdated. The customization to suit our organization would be costly.

Overall: Management team purchased this prior to my position. Just thankful I was able to transfer all the time away, and other tracking, to infoHR, as they were using excel sheets prior to my start date.

We have had a good experience with Info:HR in our workplace. The service has been great as well.

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the self-service module. The employees like it and it has saved administrative time and effort.

Cons: There are some reporting limitations in Info:HR, e.g. I can't generate a quick report on employee total FTE.

This HR information system is excellent. Very user friendly with excellent functionality.

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use with its logical/intuitive navigation.
Additionally, HR System Strategies provides great Customer service!!

Cons: It would be great if it could be even more customized but this is likely the limitation of any system. There have been occasional glitches when implementing software upgrades that require some work to resolve.

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Training and set up were easy and always had enough support. The staff are knowledgeable & reliable.

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software and data imports were easy to set up. It covers all the aspects of HR documentation and processes to make my life easier. The self-serve will be great for the environment and eliminate having paper floating around offices. Managers are empowered with information without needing to wait for a report!

Overall: Eliminate paper waste. Managers have access to information they need. We finally have a place to track and store training history. Our payroll system is old and basic, now I have access to all the data of our staff in a quick minute!

Info HR provides quick access to the employee information we use most often

Oct 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to use system - enjoy the added functionality available for creating Form 7's, recruitment module, etc.

Cons: Creating reports is cumbersome. It is not possible to simply go into the system and click on the information you want to pull out. There are canned reports that often do the job however if an existing report doesn't exist for my needs then one has to be created - either through our trained in house IT contact OR I have to pay and wait for INFOHR to create it -- there has to be a better way to obtain simple data that is in the system - I just can't quickly pull it out when I want it.

Overall: An on-line system that is easily accessible to obtain information required in a quick and easy to use tool

the software has alot to offer and we've only scratched the surface on some of the components

Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it interfaces with our payroll software not only employee data but attendance also (once we get through the testing of the mapped information)

Cons: not being able to customize and create our own reports; picking and choosing different components of the software to reflect in one report. Restricted to what is offered by the software

Overall: Level amount of employee detail that can be stored in the software. The ability to export employee data to microsoft excel & word. Interfaces with our payroll system

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Excellent software, tech support and client support. Great training.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: Cost-effective for not-for-profit organizations; easy to use; tech and training support are excellent

Cons: Always have to log out and log back in to change from module to module (i.e staff have to log in to ESS to enter time off requests then log out of ESS and log in to Timesheet module to process timesheets)
No option to set up employees on teams with the ability to view a team calendar that shows time off requests submitted, in progress and approved - this feature would make vacation and other time off planning much easier for departments.

We have been pleased with infoHR and its functionality. Very cost effective.

Oct 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. We have rolled out to our management group and they are using the system regularly as well.

Cons: Difficult to get point in time snapshots. Security module is complicated, even though we have implemented role based security. InfoHR could improve their on-site training support and promote this as an opportunity.

Overall: Ability to customize and run reports. Being able to view attachments.

The training is great and in depth and this program is very detailed.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there are many reporting options for the various data that we enter into the Info HR program and it fairly user friendly.

Cons: I find that entering in different training events takes more time than our former program but the ability to run more types of reports within this data makes it better in the long run.

Overall: This program has many more capabilities than our former program, which means less programs to track all of the various information that Info HR tracks.

Easily navigated with excellent support when needed.

Oct 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how easy it is to input different items. Changes are easily made and we can literally track almost any item by changing the labels.

Cons: Reporting functions. Seems like we always have to have a custom report built for things that you would think you could report on.

Overall it is a good software

Oct 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The reporting features are good. We can generate reports based on individual and programs. It has a few modules that are helpful as well.

Cons: Doesn't integrate with other programs well (i.e Accpac). Would like more modules to incorporate an onboarding feature

Overall: Staff are able to input timesheets and we can see updated information on the infohr software.

I haven't found the software overly comprehensive, although have been able to figure it out.

Oct 24, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ESS (Employee Self Service) module is very helpful. This allows all staff to have access to their own information, they can update their information and submit time off requests.

Cons: Finding information and running specific reports in InfoHR hasn't been overly comprehensive. I have struggled to run the specific reports that I need, when I need them. I normally figure it out, although it just doesn't seem very straight forward in comparison to systems I've used in the past.

Software great for our purposes, staff friendly and available when needed.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ESS - user friendly. Staff consider making changes to software based on input from users. Any glitches with the system are dealt with quickly.

Cons: Reports could be more flexible, allowing for longer periods of time for data capture. More reports available to staff in ESS.

Overall: Biggest benefit = employee self service. Saves a TON of time and aggravation to our human resources team.

After comprehensive training, we are independently using software with occasional help.

Oct 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it gives us an organizational snapshot of our HR, and that we can print reports when we need them. There are other capabilities that this software allows us to perform, such as electronic timesheets. This way, we can keep all of our attendance records in one place and cull reports if needed, on what would have been an impossible task.

Cons: Unfortunately, after getting this software and our comprehensive training sessions, for the most part, we are left to navigate the murky waters of updates and errors on our own. There are times wherein a call to support would lead to a roundabout of being pass around from support person to support person, but then there are times when we would get pretty direct help as well, so the customer support is a hit or miss. Usually the misses involve more IT-related issues. I wish there were more notifications about new features and how to use them instead of relying the customer to read the update documentation (which we have to find ourselves, I guess)? Furthermore, because the headquarters is in Toronto, we can't get support after 3PM or so, even though we may have problems later than that. That is quite frustrating. The software is also not very intuitive at times. The language used to describe things can be confusing, and on the web version, you have to sign out to use each module. I wish there was a way you could just navigate from one module to another.

Overall: Ability to pull reports
Ability to keep our HR information electronically
Ability to look at our organization's HR in a systematic way
Ability to complete and approve of electronic timesheets