Pacific Rim Software

ShopClock

4.5 / 5 19 reviews

Who Uses This Software?

Small business with multiple locations needing to track hours worked, calculate overtime, add in any vacation, sick time, PTO hours taken and then export the data to a payroll package like QuickBooks.


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.99/year
  • Pricing Details
    5 emp single computer. Updates & Support included
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Pacific Rim Software
  • www.shopclock.com/
  • Founded 1980
  • United States

About ShopClock

Our time clock system accrues Paid Sick Leave, PTO, Vacation, Uncompensated time off and more. Exports to QuickBooks and other payroll programs. Locate your database onsite or in the Microsoft Cloud. Overtime options FLSA, Calif, & Colorado can be set by department. It helps administrators easily find and fix issues like time off requests and missed punches. Print time cards or use our E-Signature feature to go paperless. ShopClock is feature rich, easy to setup, easy to learn, and easy to use.


ShopClock Features

  • Attendance Tracking
  • Automatic Start / Stop
  • Biometric
  • Employee Scheduling
  • Flextime Tracking
  • Hourly Employee Tracking
  • Project Time Tracking
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking

ShopClock Reviews Recently Reviewed!

Great product, great support.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fun and easy to use. Great customer support. We have used for many years. The company is constantly upgrading the program.

Overall: accurate reporting

Great product with excellent customer service!

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have been using this product for years and it is wonderful. It is easy to use and if you ever need help just call customer support (or watch their training videos online). Their support team is awesome. I have always been meet with a very friendly and cheerful attitude. They are always staying up with the times with their updates and customers needs. Great product, great company!

Overall: Time Sheets that employees can't fudge, time management tables that track paid time off and sick leave and easy to read reports.

Essential Software with Fantastic Support

Jul 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to setup, works with Quickbooks, makes time tracking less painful. Customer support is tops. Make certain to set the overtime option correctly for the state. Can setup cloud based server now.

Cons: Sometimes can be a bit tricky, but tech support is just a call away. CA employers need to manually input the additional 1 hour pay if a meal period is missed or taken after the sixth hour of employment.

Overall: We are an employment law firm in California. I recommend this software to all my clients because it accurately keeps track of time and can produce a paper and digital copy for approval by employees. It is very easy to setup and use. Jerry is absolutely the tops with online and telephone support. I wish all software vendors were as responsive. You simply can't go wrong with this product for wage & hour compliance.

Recommendations to other buyers: If you employ anyone on an hourly basis, you really need this software. Way less complicated than others. Works really well with great tech support.

Customer Service is awesome!

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program is the best. Whenever we encounter a problem I know help is a phone call away. Shop Clock has the best customer service. Jerry is helpful and always pleasant to work with.

Good product and excellent customer service.

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Shop clock software is easy to use and understand: employee┬┐s clock in and out on their computers instead of using punch card. This is how it works, for employees: click on your name and then click the big Clock In or Clock Out buttons. While it offers a lot of features Employees or administrators can truck employee┬┐s vacation, sick, time off. Especially I was amazed by their customer support help. The representative was helpful and the phone line was not busy if someone needs additional services. The price for the product is cheaper compared with others. I recommend the product.

Great product with amazing customer support

Feb 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use ShopClock on around 25 computers for 20+ employees. We've been using ShopClock for - I think - 4 years.

I'd been minimally involved with the program until I took over payroll last month. *So far*, we aren't taking advantage of every feature available (for the most part, employees clock in/out and that's it. At the end of the pay period, I enter the admin page, print out the summary (hours, vacation, holiday pay, sick time and overtime each print in their own column). I can set it up to click a button and it will export for QuickBooks automatically.

We also don't have any remote employees, so we don't use the "Cloud Server" function.

PROs: Customer service. When you have a question, Jerry will answer the phone. Seriously. And then he'll walk you through the answer. Right now - not a day or a week down the road.
It's a solid product that just runs.

CONs: None to speak of. I know the program has way more features than we are currently taking advantage of. We have had issues (that seem to have been our own DNS issues) where the workstations couldn't find or were slow in finding the ShopClock server by name. Giving the workstation the IP address of the server instead of the name of the server fixed the issue, and made a huge improvement in speed.

Alway get immediate customer service with a real person and very attentive to my questions!

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simple to use, easy to upgrade, great exceptional customer service!

We have been using this product for years and we just upgraded from version 3 to 4.

Feb 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is easy to use and we have not had any issues. The server that we had it on was starting to have problems due to age so it was decided to move it to the new server and upgrade. We needed assistance with the upgrade and the Customer Service was excellent in helping us. In the end we decided to move to their cloud version for ease of use.

This software is extremely user friendly

Jan 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ShopClock is a great program for time keeping, it is user friendly and their support is outstanding. I have always reached a real person when I have a question. I have worked with Jerry who is tech support for many years. He is always helpful, friendly and cheerful. He is a bright spot in my day.

Easy to use and extremely helpful

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and always available to help you with any questions you may have and to walk you through anything you may not be familiar with. Always very friendly and helpful. Thank you ShopClock!

Customer Service is always great!

Nov 18, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Shop clock is easy to use. Has all the options we need for our small business. It works well with our software. Jerry is knowledgeable when you have a problem. He is also very patient and works with a smile.

We have been using ShopClock for a year now and we find it easy and accurate to use.

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The employees are able to sign in and out with one button.
If they forget to clock in or out I am easily able to edit their time.
It keeps track of the employees use of sick time and vacation.

The only difficulty I have is approving the vacation requests. This input could be a little smoother.

Great customer service

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a quick response time. Helpful information had me back to my routine.
Thank you!

We have used Shop Clock for 3 years and have been extremely happy with this product.

Oct 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Shop Clock is easy for us as Administrators, as well as our 40 employees to use. Customer service goes above and beyond to help us with any questions we have and guides us in ways to use this product to fit our needs. We would highly recommend this product.

We have used ShopClock for ten years.

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The programs performs as it should and it is easy to use both for employees and myself. It provides the reports I need.

Support has been exceptional.

Easy to use time clock software

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Shopclock software in our optometry offices for 10 years. It is accurate, easy to use, great customer service and affordable.

Very easy to set install, configure and use.

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The graphical interface makes it easy for all employees to use.
Great product.

Thank you so much to Jerry for your quick and friendly attention to us today! Shopclock is the best!

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Shopclock is very easy to use, multi functional and Jerry is quick to respond to any problems we have. We certainly recommend Shopclock wholeheartedly!

Easy to Use

Apr 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Intuitive and works well with my company. Very helpful when I had a question