# ShopClock Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ShopClock the right Time Clock solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/126497/ShopClock/reviews

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ShopClock

4.8 (27)

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Last updated March 13th, 2026

# Reviews of ShopClock

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

KS

Kristyn S

COOLegal Services, 11 - 50 employeesUsed the software for: More than 2 years.

“It has a much lower cost than its competitors.“

April 14, 2022

TR

Thomas R

Managing ParnterLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“It is easy to use and when I have a question or issue, the customer service is always superb.“

April 11, 2022

LF

Lisa F

Business ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“The best part is the customer service. “

March 24, 2022

## Showing most helpful reviews

Showing 1-25 of 27 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Jantior  
Writing and Editing  
Used the software for: Less than 6 months

### " Shop clock review by Austin Bartlett"

July 6, 2021

5.0

Shop clock is a highly recommended app it is amazing I will use it everyday I enjoy every bit of it

Pros

The pros of shop clock are everything on the software is amazing the timesheet and all that and if you have any problems you can always report it and they will get back to you immediately when they can.

Cons

Cons of the software is there is none just make sure you have good Wi-Fi or gooddata and you will be okay

Review Source

JB

James B.  
President  
Pharmaceuticals  
Used the software for: 2+ years

### "Shop Clock is A++++"

April 28, 2023

5.0

Upgraded to Shopclock Plus to add time tracking across department. 100% solution to my problem.

Pros

Easy to use for employees, easy to process payroll and very reasonable priced. Any time I have had an issue, I speak to directly to tech support with one phone call which is unheard of in today's automative culture.

Cons

Shop clock is great. There are so many features. I have not found anything we do not like about it.

Review Source

SB

Sandra B.  
Office Manager  
  
Used the software for:

### "Customer Service is always great!"

November 18, 2015

1.0

Shop clock is easy to use. Has all the options we need for our small business. It works well with our software. Jerry is knowledgeable when you have a problem. He is also very patient and works with a smile.

Review Source

LF

Lisa F.  
Business Manager  
Medical Practice  
Used the software for: 2+ years

### "Business Manager"

March 24, 2022

5.0

Overall I would purchase this software again

Pros

It was easy to install and use. The best part is the customer service. Replies to questions, concerns or tech help are very quick and friendly.

Cons

I had no complaints about the functionality or stability of this product

Review Source

Response from Pacific Rim Software

March 28, 2022

Lisa, thank you for your wonder review.

JT

Jessica T.  
Accounting  
Farming  
Used the software for: 2+ years

### "Very Helpful"

April 27, 2023

5.0

\[sensitive content hidden\] is a great help. Very knowledgeable and friendly. Quick to respond.

Pros

This is an easy and convenient way to have your employees clock in/out and request time off

Cons

Shopclock has been really great. no issues

Review Source

Jon W.  
Owner  
Legal Services  
Used the software for: 2+ years

### "Essential Software with Fantastic Support"

July 20, 2016

4.0

We are an employment law firm in California. I recommend this software to all my clients because it accurately keeps track of time and can produce a paper and digital copy for approval by employees. It is very easy to setup and use. Jerry is absolutely the tops with online and telephone support. I wish all software vendors were as responsive. You simply can't go wrong with this product for wage & hour compliance.

Pros

Its easy to setup, works with Quickbooks, makes time tracking less painful. Customer support is tops. Make certain to set the overtime option correctly for the state. Can setup cloud based server now.

Cons

Sometimes can be a bit tricky, but tech support is just a call away. CA employers need to manually input the additional 1 hour pay if a meal period is missed or taken after the sixth hour of employment.

Review Source

DS

Dora S.  
Physician/Owner  
Medical Practice  
Used the software for: 2+ years

### "From Texas"

June 12, 2022

5.0

Great

Pros

Easy for employees to use and helpful at tax time.

Cons

No comment, it works well. The price has stayed competitive, too.

Review Source

TR

Thomas R.  
Managing Parnter  
Law Practice  
Used the software for: 2+ years

### "The customer service is outstanding."

April 11, 2022

5.0

Very positive. On the rare occasion I have an issue, customer service solves it almost immediately.

Pros

It is easy to use and when I have a question or issue, the customer service is always superb.

Cons

Issues relating to keeping track of PTO.

Review Source

KS

Kristyn S.  
COO  
Legal Services  
Used the software for: 2+ years

### "ShopClock"

April 14, 2022

5.0

Pros

ShopClock is easy to use and support is wonderful. It has a much lower cost than its competitors.

Cons

It's a bit primitive, but gets the job done

Reason for choosing ShopClock

Cost

Review Source

SS

Susan S.  
Assistant  
Retail  
Used the software for: 2+ years

### "Great product with excellent customer service!"

September 26, 2017

5.0

Time Sheets that employees can't fudge, time management tables that track paid time off and sick leave and easy to read reports.

Pros

We have been using this product for years and it is wonderful. It is easy to use and if you ever need help just call customer support (or watch their training videos online). Their support team is awesome. I have always been meet with a very friendly and cheerful attitude. They are always staying up with the times with their updates and customers needs. Great product, great company!

Review Source

SM

Sharon M.  
Administrative Assistant  
Medical Practice  
Used the software for: 2+ years

### "My Shop Clock review"

May 13, 2022

5.0

Very Satisfying

Pros

We've been using for 10 years now, and have not had any issues.

Cons

No, very easy to use and understand////There's really nothing to complain about or critique, really easy to use and very precise.

Reason for choosing ShopClock

Yes

Review Source

DC

Deborah C.  
accountant  
Law Practice  
Used the software for: 2+ years

### "Great product, great support."

November 2, 2017

5.0

accurate reporting

Pros

Fun and easy to use. Great customer support. We have used for many years. The company is constantly upgrading the program.

Review Source

DG

Daniel G.  
IT  
  
Used the software for:

### "Great product with amazing customer support"

February 19, 2016

4.0

We use ShopClock on around 25 computers for 20+ employees. We've been using ShopClock for - I think - 4 years. I'd been minimally involved with the program until I took over payroll last month. \*So far\*, we aren't taking advantage of every feature available (for the most part, employees clock in/out and that's it. At the end of the pay period, I enter the admin page, print out the summary (hours, vacation, holiday pay, sick time and overtime each print in their own column). I can set it up to click a button and it will export for QuickBooks automatically. We also don't have any remote employees, so we don't use the "Cloud Server" function. PROs: Customer service. When you have a question, Jerry will answer the phone. Seriously. And then he'll walk you through the answer. Right now - not a day or a week down the road. It's a solid product that just runs. CONs: None to speak of. I know the program has way more features than we are currently taking advantage of. We have had issues (that seem to have been our own DNS issues) where the workstations couldn't find or were slow in finding the ShopClock server by name. Giving the workstation the IP address of the server instead of the name of the server fixed the issue, and made a huge improvement in speed.

Review Source

sU

solo U.  
Manager  
  
Used the software for:

### "Good product and excellent customer service."

February 24, 2016

5.0

Shop clock software is easy to use and understand: employee's clock in and out on their computers instead of using punch card. This is how it works, for employees: click on your name and then click the big Clock In or Clock Out buttons. While it offers a lot of features Employees or administrators can truck employee's vacation, sick, time off. Especially I was amazed by their customer support help. The representative was helpful and the phone line was not busy if someone needs additional services. The price for the product is cheaper compared with others. I recommend the product.

Review Source

MF

Martha F.  
Director of Business/ IT  
  
Used the software for:

### "We have been using this product for years and we just upgraded from version 3 to 4."

February 4, 2016

5.0

The product is easy to use and we have not had any issues. The server that we had it on was starting to have problems due to age so it was decided to move it to the new server and upgrade. We needed assistance with the upgrade and the Customer Service was excellent in helping us. In the end we decided to move to their cloud version for ease of use.

Review Source

FV

Frank V.  
President  
  
Used the software for:

### "We have been using ShopClock for a year now and we find it easy and accurate to use."

October 12, 2015

5.0

The employees are able to sign in and out with one button. If they forget to clock in or out I am easily able to edit their time. It keeps track of the employees use of sick time and vacation. The only difficulty I have is approving the vacation requests. This input could be a little smoother.

Review Source

PC

Pam C.  
Office Manager  
  
Used the software for:

### "This software is extremely user friendly"

January 20, 2016

5.0

ShopClock is a great program for time keeping, it is user friendly and their support is outstanding. I have always reached a real person when I have a question. I have worked with Jerry who is tech support for many years. He is always helpful, friendly and cheerful. He is a bright spot in my day.

Review Source

KS

Kathy S.  
Owner  
  
Used the software for:

### "We have used Shop Clock for 3 years and have been extremely happy with this product. "

October 9, 2015

5.0

Shop Clock is easy for us as Administrators, as well as our 40 employees to use. Customer service goes above and beyond to help us with any questions we have and guides us in ways to use this product to fit our needs. We would highly recommend this product.

Review Source

JW

Jeanne W.  
Office Administrator  
  
Used the software for:

### "Easy to use and extremely helpful"

December 9, 2015

5.0

Easy to use and always available to help you with any questions you may have and to walk you through anything you may not be familiar with. Always very friendly and helpful. Thank you ShopClock!

Review Source

ND

Nina D.  
Business Office Manager  
  
Used the software for:

### "Customer Service is awesome!"

March 1, 2016

5.0

The program is the best. Whenever we encounter a problem I know help is a phone call away. Shop Clock has the best customer service. Jerry is helpful and always pleasant to work with.

Review Source

DC

Dan C.  
Controller  
  
Used the software for:

### "We have used ShopClock for ten years."

October 5, 2015

5.0

The programs performs as it should and it is easy to use both for employees and myself. It provides the reports I need. Support has been exceptional.

Review Source

AK

Angel K.  
Of Admin  
  
Used the software for:

### "Thank you so much to Jerry for your quick and friendly attention to us today! Shopclock is the best!"

October 1, 2015

5.0

Shopclock is very easy to use, multi functional and Jerry is quick to respond to any problems we have. We certainly recommend Shopclock wholeheartedly!

Review Source

SD

Scott D.  
Owner  
  
Used the software for:

### "Easy to use time clock software"

October 5, 2015

5.0

We have been using Shopclock software in our optometry offices for 10 years. It is accurate, easy to use, great customer service and affordable.

Review Source

BM

Bobbie M.  
  
  
Used the software for:

### "Great customer service"

October 12, 2015

5.0

I had a quick response time. Helpful information had me back to my routine. Thank you!

Review Source

WP

Wilton P.  
IT Consultant/ Advantage Computer Technology  
  
Used the software for:

### "Very easy to set install, configure and use."

October 2, 2015

5.0

The graphical interface makes it easy for all employees to use. Great product.

Review Source

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