# Lookatme Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Lookatme the right Digital Asset Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/126527/Lookatme/reviews

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Lookatme

4.7 (14)

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Last updated August 24th, 2025

# Reviews of Lookatme

Ease of use

4.5

Customer Service

4.8

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RW

Robert W.  
VP Global Channels  
International Trade and Development  
Used the software for: 2+ years

### "Lookatme - it's a GEM"

March 14, 2019

5.0

Excellent Main issue is being able to find that Photo, that Video & the latest company logo and slogan \[when it does change\] Brand Management is our #1 benefit

Pros

Soooooooooo easy to use, so intuitive - a pleasure to use. Easy to find my digital assets - mainly photos, videos & brochures Excellent for Brand Management too - we all work with the Official photos, logo & brochures

Cons

Have not noticed any for ages, there again, I am an occasional user.

Review Source

LR

Louise R.  
Information Services Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Customer for 8 years"

June 19, 2019

5.0

We use Lookatme to keep track of our images, recording conditions of use, linking to license documents on our records management system, and keeping metadata linked to the image. We are able to offer services to inhouse staff and to remote workers easily.

Pros

Customer service is excellent and I feel that they are response to my suggestions. They always seem to be working on new developments and improvements. Users find it intuitive.

Cons

Price seem to keep going up, which puts pressure on when we are facing budget cuts.

Reason for choosing Lookatme

Support offered - the initial attraction was that support was in the same time zone. We looked at around 6 products and I can't remember the name of the others that we looked at but the next best was supported in the UK.

Review Source

PE

Pov E.  
Digital Assets Officer  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Lookatme App DAM - simple on a surface and powerful inside"

June 17, 2022

4.0

Overall the experience with the Lookatme is great! The developers are fast to respond, helpful and flexible with minor tweaks and changes to adjust the product to the needs of the business. The service is stable with no down times. If there are any glitches, the team is instantly working to resolve them.

Pros

Lookatme App has a simple and easy to navigate User and Admin interface. The landing page is customizable with the slide show of three stills (could also be videos) and a list of showcase featured albums displaying selected hero images. Images open quickly with a choice of available sizes to download. From an Admin perspective the controls of user permissions and asset access management are simple. The metadata build and edit via the CSV file on MS Excel is efficient and easy. This DAM is capable of accepting more or less any standard file format, however some of of the formats may not have a preview available, which is expected. Our main current requirement is to have a library where a stakeholder could easily find assets they are looking for. This DAM does it and it does it great!

Cons

No product is perfectly built for an individual business. It is up to the procurement to research and negotiate what features are going to be most efficient and available in each case. The updates and upgrades of each DAM are important to keep the service attractive, functional and up to date in today's competing market. The cons listed below is not criticism, but rather suggestions or tweaks that would perhaps be a great add-on to the already great product: It would be great: if the asset search results could also be sorted by time stamp (oldest to newest); if assets displayed the times they have been downloaded; if IPTC fields could have a drop down button (or "expand" word as currently users don't seem to notice that the fields can be expanded for more details on the asset; if there was a notice email to the Admin when contributors uploaded new assets; if deleted assets did not appear in the upload history and or would have a marking (before clicking on it) that they have been set as deleted; if there was a better solution to link multiple talent release forms to multiple images; if archived images could default to Admin Item Group so that users could not see archived assets in search; if filtering by file type could also include "zip" archive; if it was possible to add a thumbnail image for no-preview files like "zip" archives; if the upload of assets was not possible before selected mandatory metadata fields are filled in. Monthly reports could do with more play.

Review Source

JA

Jane A.  
Senior Information Governance Officeer  
Government Administration  
Used the software for: 2+ years

### "Fabulous support team"

May 27, 2021

5.0

Fabulous, receptive and helpful team. Always available to help us with support and advice to troubleshoot or to improve our processes.

Pros

The software is easy to use and the team at Lookatme will customise the software as required to meet our governance and metadata specifications. Lookatme team are unfailingly helpful with everything from content migration to successful integration with corporate systems.

Cons

Where we have identified a missing feature, Lookatme will investigate and provide advice on feasibility and cost eg for automated captioning. If others have identified a desirable it will likely be included in the Lookatme development roadmap.

Review Source

VR

Verified Reviewer  
Head Of Customer Experience  
Computer Software  
Used the software for: 2+ years

### "Great solution for anyone who wants to maintain the fidelity of the digital assets"

December 14, 2018

5.0

Managing images for campaigns and websites. Lookatme has simplified the process and ensured that we're only using the right versions of images and brand assets.

Pros

Automatic generation of multiple derivatives Search functionality Metadata management

Cons

Can't think of anything. Maybe upload time for assets, but that's not a problem with the solutions, that's a problem with Australia's poor quality NBN network. We had the same problem with Dropbox.

Review Source

SR

Stephanie R.  
Website Content & Asset Library Admin  
  
Used the software for: 2+ years

### "Excellent customer service and response time. Better functionality in the new upgrade!"

February 13, 2018

5.0

Easier way of cataloguing, tracking and sharing our image/video assets with our partners.

Pros

Great looking. Love the numerous ways in which I can search items in our library now . Much more user friendly.

Cons

Would like to see the item history displayed in Admin mode as per the previous version. Would also be great if assets could automatically be archived on the Licence expiry date.

Review Source

AR

Annette R.  
Creative Services Co ordinator  
Construction  
Used the software for: 2+ years

### "Look at Me Review"

December 17, 2018

4.0

The staff at Look at Me are great, CSR is super helpful and gets back to me straight away with any queries. The new look is good and visually looks great. We're happy with the new version of Look at Me and have had a definite increase in the amount of people in the business logging on and using this.

Pros

I like being able to view categories visually, also like the fact we can bulk edit the content if it has been imported incorrectly or can add all the content and then edit images individually if they have varying content.

Cons

I still find its a litle difficult to use and very time consuming to add content resave and move. I would like the ability to delete images from our library and allow us more space to add fresher and newer content.

Review Source

SM

Sarah M.  
GM - Brand, Marketing & Communications  
Facilities Services  
Used the software for: 2+ years

### "Our chosen partner for asset management "

May 4, 2021

4.0

We've had a four+ year relationship with the Lookatme team. The solution has been able to accommodate our growing image library and requirements.

Pros

We receive excellent support from the Lookatme team, they have accommodated a number of requests and are quick to solution problems.

Cons

The order and download function can be confusing for new users.

Review Source

JN

John N.  
Director, IT  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Feedback"

December 14, 2018

4.0

In general, positive.

Pros

It was very difficult to find a vendor that could do everything we wanted an app to do. Lookatme did that.

Cons

Support is a little slow at times, due to them being Australia based (significant time zone difference).

Review Source

LW

Lisa W.  
Digital Asset Management  
Government Administration  
Used the software for: 2+ years

### "Digital Asset Management"

June 2, 2021

5.0

Pros

Support is quick and reliable and friendly

Cons

not that i can think of.................

Review Source

CRBK

Carlos Royce Bignon K.  
Administrateur  
Animation  
Used the software for: 1-2 years

### "Mon voyage avec Look at Me""

June 3, 2024

5.0

Malgré quelques limitations mineures, mon expérience globale avec "Look at Me" a été extrêmement positive, et je me suis senti soutenu dans ma démarche artistique tout au long de mon utilisation de l'application. Je suis reconnaissant pour la plateforme qu'elle m'a offerte pour explorer et partager ma créativité avec le monde

Pros

Ce que j'ai le plus aimé chez "Look at Me", c'est la facilité avec laquelle je peux gérer et partager mes créations artistiques. L'interface intuitive de l'application rend le processus de création et de publication extrêmement fluide, ce qui me permet de me concentrer pleinement sur mon art sans être entravé par des obstacles techniques. De plus, la fonction de contrôle de version m'a permis de suivre l'évolution de mes projets et de collaborer efficacement avec d'autres artistes, ce qui a considérablement enrichi mon expérience créative.

Cons

Pour être honnête, l'un des inconvénients que j'ai rencontré avec "Look at Me" est que parfois la fonction de partage sur les réseaux sociaux peut être un peu limitée. J'aurais aimé avoir plus d'options pour partager directement mes créations sur une plus grande variété de plateformes sociales, ce qui aurait rendu la diffusion de mon travail encore plus facile et plus étendue. Cependant, cela n'a pas entaché mon expérience globale avec l'application, qui reste très positive.

Review Source

RS

Rupert S.  
Snr Project Officer  
  
Used the software for: 2+ years

### "Easy to use, and intuitive"

July 4, 2018

5.0

Pros

Software is easy to understand and simple to use. Great customer support - always quick to respond and happy to help!

Cons

Some areas could perhaps have more customisation options - this may be available and I am simple unaware

Review Source

LE

Linda E.  
Archivist  
Museums and Institutions  
Used the software for: Less than 6 months

### "A great vehicle to showcase our collection of historic photographs "

April 9, 2020

5.0

As a not-for-profit, Lookatme gives us a potential income stream from sale of photos.

Pros

We are quite new users of this software, but can only sing its praises. I am familiarising myself with the program and training some of our cataloguers and we are loving using the program. It is infinitely superior to our previous software in ease of use and user friendliness for researchers. Your staff, particularly \[SENSITIVE CONTENT HIDDEN\] are very knowledgeable and have been so patient with me! It has been a great pleasure dealing with such professional people.

Cons

Nothing so far. A more advanced search option would be good, but that said, the keyword search is fast and thorough.

Review Source

BR

Beth R.  
Online Communications  
Government Relations  
Used the software for: Less than 6 months

### "Excellent response time and support!"

July 16, 2018

5.0

Pros

Extremely intuitive, easy to navigate, great user interface. Have only used the system for a short period but was easily able to navigate and understand the functionality. The responsiveness of support is exceptional and requests are processed very quickly.

Cons

There are some administrative functions that would be good to have control over without the need for support.

Review Source

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