# Page 9 | Zonar  Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Zonar  the right Fleet Management solution for you? Explore 358 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/126605/Ground-Traffic-Control/reviews

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Zonar

4.6 (358)

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Last updated March 13th, 2026

# Page 9 - Reviews of Zonar

## Showing most helpful reviews

Showing 201-225 of 358 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Amanda S.  
Project Coordinator  
Construction  
Used the software for: I used a free trial

### "Tracks as Described"

January 9, 2019

4.0

Pros

I enjoy that we can keep track of our entire fleet of vehicles in one place

Cons

I have issues with the website consistently. Whether it's user error, website error, or internet error, I'm unsure.

Review Source

Response from Zonar Systems

January 22, 2019

Thank you for the feedback, Amanda! We¿re so glad we¿re able to help you manage your fleet in a convenient way! Our customer¿s experience is a top priority and we sincerely apologize for any inconveniences you may have experienced. Please email us at kmartinsen@gpstrackit.com and one of our Fleet Advisors will get in touch with you to discuss how we can ensure a better experience moving forward.

GL

Gloria L.  
Manager of Hospital Services  
Hospital & Health Care  
Used the software for:

### "Upgraded GPS Units to 4G"

August 30, 2016

5.0

Only have it in half of my vehicles so far. So far no problems. It's working fine. I am not sure when I started with your company, it's been several year (question below) but I figured you have that information. Great company, great support. This goes a long way in keeping me with the company. I have always gotten the best service and help when I need it. You even worked with me to keep your service when I thought I may have to cancel it. I personally really appreciate that.

Review Source

Response from Zonar Systems

September 1, 2016

Thank you for the review, Gloria! We're grateful for your business and are glad your experience with our service has been so positive!

TM

Trini M.  
General Manager  
  
Used the software for:

### "Great people - but the product?"

July 24, 2014

2.0

We have had a rough start with our GPS tracking system. I am hopeful a new unit can be installed and we'll be happier however until that happens it hasn't been working very well for us. Tracking shows our truck 40+ miles away for several hours even after the truck has returned to the warehouse. It makes it difficult to schedule the truck when we can't tell where it is. On a better note the system is very easy to use and my experience with the people I've spoken with has been great. Michelle Grace provided excellent training and encouraged us to have the unit checked out when the initial reports looked suspicious. Our installer, although I don't think he works for GPS Track It, was also very easy to work with. People problems are usually difficult to repair - your company has NO people problems, hopefully the tracking unit can be easily repaired.

Review Source

Response from Zonar Systems

December 19, 2014

7/25/14 - Thanks for the valuable feedback Trini. We appreciate this as it will make us better as a company. Your new unit is on its way. We will follow up with you to make sure you are completely satisfied and all is working up to your expectations.

AD

Alisha D.  
  
  
Used the software for:

### "Good Experience with Fleet Manager System"

February 24, 2016

4.0

The overall idea of the Fleet Manager System is great. Pros: - Track where company vehicles are, where they have been, and for how long they were at specific locations. - Track mileage and speed Cons: - Systems do not always update in real time. - Pulling individual vehicle reports is tricky- sometimes when you select the report you wish to pull, it comes back with a message along the lines of: "No data available at this time" when the vehicle has been out all day. Overall, once the bugs are fixed, it will be a great system with 5 stars all across the board. For now, it does its job and customer service is knowledgable and very helpful.

Review Source

Response from Zonar Systems

March 3, 2016

Thanks for your review Alisha. Our Tech Support Team will be contacting you shortly to get further details on your comments. FYI Alisha, you are currently on 5 minute update intervals. We do have additional update intervals available including turn by turn. Your Sales Rep will reach out to you, to provide you with the different update interval options. 3/3/16 - Glad to hear Tech Support got to you so quickly and all is being resolved as you want.

RG

Ramon G.  
Sr. Project Manager  
  
Used the software for:

### "Time/Money Savings"

January 26, 2016

5.0

This software is so helpful!!. We have used it in so different circumstances. The one that have saved us the most is checking our crew's time sheets against the truck's GPS' through a "timesheet" report. One time we were accused that we did not go to a project and our client was not going to pay us because we were not able to access the property, although we provided them with prove (detailed report per GPS Track it) and it saved us not only a field mobilization, but the trust factor with one of our top 20 clients. Also, due to the beautiful Southern California traffic, we are constantly fighting to get to our projects at a particular time, so when we are running late, I provide to our clients with an ETA. Just by making a courtesy call, it has saved us a lot of projects and the communication has improved dramatically.

Review Source

Response from Zonar Systems

February 1, 2016

Nice Ramon! That's one of the main benefits of GPSTrackIt... complete driving history retention. You are truly providing "Exceptional Customer Service" by notifying your clients of the ETA. Well done! Thanks for your feedback.

JB

Joe B.  
GM  
Construction  
Used the software for: 6-12 months

### "ASA Review"

August 1, 2016

5.0

Great Customer service, with days of our initial inquiry we had product delivered and support has been great.

Pros

The ability to have as many user as needed.

Cons

It took a long time to get the IPad program set.

Review Source

Response from Zonar Systems

August 16, 2016

thanks Joe! Our Customer Service ladies will love to hear to that you enjoyed their help.

MG

Melvin G.  
Partner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Customer Service is Tops"

March 21, 2017

5.0

I recently had to order an adapter to convert a JBUS tracker to an OBDII application. I called customer support and spoke to her. She was very helpful and responsive and sent me the correct adapter as well as following up with me later to verify that I had everything else I needed for install. I have used GPSTrackit units for a number of months now and am very pleased. Thank You to all at GPSTrackit. I will be ordering more units shortly - and I hope she answers the phone as I know she will take care of me.

Pros

Easy to navigate and provides all the info that I am looking for.

Cons

Exact vehicle location can be a little slow in updating.

Review Source

Response from Zonar Systems

March 13, 2018

Thank you for the review, Melvin! We're so happy to hear that you had such a great experience.

PV

Philip V.  
  
  
Used the software for:

### "GPS Trackit"

September 27, 2016

3.0

Customer service is always good to excellent, Michelle Grace and Tabitha Taylor are excellent always. The software itself is difficult to use and it seems like it was written for the programmers rather than users. Drill down capability from a master menu of vehicles and units rather than all the parameters would be better, double click on a unit and get report options, ctrl select a list of units rather than those goofy boxes add-a-unit for trails. Too hard to change data, We are just waiting for the end of the contract.

Review Source

Response from Zonar Systems

October 3, 2016

Thanks for the feedback, Philip! We're always looking for ways to improve our customers' experience and we will be getting in touch soon to discuss what we can do to make sure you get the most out of your software. Thank you!

JA

Judy A.  
Equipment Manager  
Construction  
Used the software for: Less than 6 months

### "The best service out there"

October 18, 2016

5.0

From the moment I made contact I've had nothing but pleasant experiences. Our sales person (Adam T.) was very patient with my busy schedule and guided me to what I needed. Even with a few glitches on my end they were able to fix my problems quickly and efficiently. Our customer service rep (Tabitha T.) has been patient, professional and super courteous every step of the way. By far this is one of the best companies out there. If you're looking for excellent customer service this is it!

Pros

It's user friendly. I haven't even had time to set up our tutorial yet and I'm already extremely happy with the system.

Cons

Nothing yet

Review Source

Response from Zonar Systems

November 2, 2016

Thanks for the review, Judy! We're glad you've had a great experience so far!

Lindsay L.  
Office Staff  
Construction  
Used the software for: Less than 6 months

### "Vanilla, but still good!"

January 26, 2019

4.0

Pros

They don't make you enter into any contracts!

Cons

It didn't really have any cons in my opinion. Might have some loss of coverage, but only in areas with low reception.

Review Source

Response from Zonar Systems

January 29, 2019

Thank you for your review Lindsay! Agreed, we don¿t like contracts either. We would rather work hard to earn your business every month! Thank you for the feedback, we¿re grateful for the opportunity to help your business.

LV

Lisa V.  
owner  
Import and Export  
Used the software for: 2+ years

### "Lijia was the best, I learned so much about the amazing features!"

August 17, 2016

5.0

Exceeds my expectation every time. This GPS track it has everything you'll ever need. Just go buy it!

Pros

Everything and they are trying to add new features and reports all the time.

Cons

none

Review Source

Response from Zonar Systems

August 22, 2016

Thank you for the five star review and high praise! We hope to continue to improve our product to meet your businesses needs.

KJ

Kevin J.  
Service manager  
Construction  
Used the software for: 1-2 years

### "Good tracking system"

June 20, 2016

4.0

We have been using GPS Track-it for a few years and have found no real issues with this system. We have found it very useful when our technicians are unable to find the job address.

Pros

The accuracy of the location information

Cons

Wish making routes was easier. Making a spreadsheet is the fastest way. Bing maps is faster.

Review Source

Response from Zonar Systems

June 21, 2016

Thanks Kevin for the review! We love hearing honest opinions about our product so we can continue to improve to make your experience the best it can be. :)

EP

Edward P.  
Supervisor  
  
Used the software for:

### "Still learning"

February 2, 2016

4.0

Melissa Celeste Jeff and Andrew were very helpful. I think it would be of help to give the customer a booklet when receiving gps systems to explain how to operate programs.

Review Source

Response from Zonar Systems

February 8, 2016

Thanks Edward for your comment and suggestion. The reason we do not give a booklet with our GPS solution is because of how often we update, refine and upgrade it. This is based on our commitment to being ahead of the GPS tracking technology curve as well as feedback from customers. Any time a GPSTrackIt customer has a question, no matter how small or large, we encourage them to get live customer support (5 days a week) and live tech support (7 days a week). In addition to our customer and tech support we give Initial and ongoing as needed Live Webinar Training with Customer Support, GPSTrackIt's online Help Document as well as 24/7 email support. Do not hesitate to reach out to us when you need us. Thanks, The GPSTrackIt Customer and Tech Support Teams

GW

Guy W.  
GM  
  
Used the software for:

### "New Iphone app "

November 7, 2014

4.0

We have had great luck with GPS Trackit, good tool. However, since the recent update to the Iphone app there have been several problems that have come up, which need to be fixed. 1) For some reason, now u have to log in each and every time. 2) Vehicles no longer listed in numerical order 3) Vehicle history shows 0 MPH 4) used to have color coding for driving, stopped, etc, does not now 5)Kicks us off program sometime 6)If u check a vehicle history, unless u close completely out of program, that particular vehicle's history stays on, u cannot check another

Review Source

Response from Zonar Systems

December 18, 2014

Thank you Guy for your comments. All six (6) of your concerns have been brought to our development team. They are currently working on the fixes. As Michelle from customer service has been communicating with you already regarding these concerns, we will contact you when the fixes are complete. Again, we appreciate your comments as it is helping us to better serve our clients.

MJ

Mike J.  
Manager of Pro Services  
Information Technology and Services  
Used the software for: Less than 6 months

### "Stellar customer support"

December 3, 2021

5.0

I'm a new user and had my first interaction with your customer service team this evening. \[SENSITIVE CONTENT\] went above and beyond to resolve my issue and help me get a report to a customer on time.

Pros

GPS TrackIt Cloud was easy to use, intuitive and stable.

Cons

I'm a new user and haven't found anything negative

Review Source

CK

Chris K.  
President  
Import and Export  
Used the software for: 2+ years

### "Reviews101"

August 31, 2016

4.0

This product works well for what we need it to do.........................................................................................................

Review Source

Response from Zonar Systems

September 1, 2016

Thanks for the review, Chris! Feel free to reach out to us anytime so we can help you get the most out of our product!

MJ

Maggie J.  
General Manager  
  
Used the software for:

### "Ease of mind"

January 29, 2016

5.0

This service has saved me money and time. Since the crew knows that they are being tracked they don't make unnecessary pit stop while going to a job site. If a customer calls asking how long before the crew gets to their home, I can easily look it up and let them know. During emergency time, when we are helping more then one customer with a water loss from city wide flooding, we are able to see what time the crew got to the first site and give the next customer a better idea of when the crew is going to be able to start with their home. It gives me and the customer a peace of mind in a difficult situation without calling the crew and taking them away from their current task. This has definitely been the best equipment and service for our business and our needs!

Review Source

Response from Zonar Systems

February 1, 2016

Thanks Maggie! GPSTrackIt really helps with overall efficiency and customer service. Peace of mind is a comforting feeling.

FP

FRAN P.  
SERVICE COORDINATOR  
  
Used the software for:

### "We LOVE GPS Trackit Fleet Manager! "

January 26, 2016

5.0

Our company provides service for commercial laundry equipment and we had never had a GPS system for our vans until we started using this one. The reports, tracking, alerts, and maps are utilized everyday and they are a great resource. Now I can see exactly where my vehicles are at all times and the different routes my technicians take (I also LOVE that this system is linked to googlemaps). I also can track where they went over the weekend if they were on call and if the vehicle was necessarily supposed to be used. We also have had great customer service! I have received a few follow up phone calls and emails in the 6 months we have used this system. They are always there for you in case you have a failure or error or have any questions with the system. Overall, I would definitely recommend this system to any service company :)

Review Source

Response from Zonar Systems

January 26, 2016

Thanks Fran! We truly appreciate your review and comments.

JS

Joe S.  
Manager  
  
Used the software for:

### "Michelle Grace deserves a raise and promotion!"

November 7, 2014

5.0

Michelle Grace was assigned to me as my customer service rep and point of contact for any of my questions or needs while we implemented the GPS software and installed approximately 80 units in our vehicles for our ambulance service. She was a tremendous help and seemed to always be available whenever I had a question or needed help. It appeared to me she was my very own personal assistant based on how quickly she would reply to my emails and how often she was available when I needed her. She made a very challenging startup become a very smooth and easy transition as we implemented the GPS tracking to our daily routine. She is a tremendous asset to your company and one who should be groomed for future leadership positions.

Review Source

Response from Zonar Systems

December 19, 2014

Thank you for your thoughts and comments Joe! We are excited to hear that your implementation went smooth and easy with Michelle's assistance.

DJ

Darryl J.  
  
  
Used the software for: 2+ years

### "Tabitha -- Excellent Customer Service. Thanks for all your help. Thanks! Darryl"

August 4, 2016

4.0

Tabitha, Thanks for all your help. Excellent Customer Service. Thanks for all your help. Thanks! Darryl

Review Source

Response from Zonar Systems

August 4, 2016

We will let her know Darryl! We love customer service shout outs!

TR

Thalia R.  
Office Manager/Assistant Operations Mgr  
Consumer Goods  
Used the software for: 2+ years

### "Office Manager/Assistant Operations Manager"

August 9, 2016

5.0

It has been great working with Michelle! She makes sure to take care of us in a courteous and timely fashion.

Pros

Easy to log and use

Cons

n/a

Review Source

Response from Zonar Systems

August 9, 2016

Thank you for the five star review Thalia!

MB

Michael B.  
Ambassador Supervisor  
  
Used the software for:

### "LJBTC shuttle"

December 15, 2014

5.0

Hi Rebekah, as I said earlier I love the system. As a supervisor, it is a a great tool that provides me with peace of mind so I know our staff is driving safely and not using the company shuttle for non-work related trips. I don't think this technology is out there, but if the gps device could also connect to the mileage odometer, that would make our jobs a little easier. At the beginning and end of each trip the driver has to report his mileage to our dispatcher. It would be great if that was automatically logged. Thanks again we love your company and I heard about the product on the Tim Conway Jr. radio show.

Review Source

Response from Zonar Systems

December 18, 2014

Glad to hear the system gives you peace of mind Michael. As to your comment about connecting to the mileage odometer, it is something our development team is working on. We will keep you posted.

RC

Rusty C.  
Operations Manager  
  
Used the software for:

### "Emergency Medical Response"

November 25, 2014

5.0

EMR provides emergency and non-emergency medical transport. It's very important that we arrive on scene in a timely fashion to deliver the best quality service to our patients. GPSTRACKIT allows us to do such with real time GPS updates and easy of tracking our Medic Units so we can get our patients where they need to be safely without delay. GPSTRACKIT is very easy to install and use, all of my Senior Staff have GPSTRACKIT app on their smartphone as well in our dispatch center. This allows us to track our Medic Units anywhere we need to take our patients while doing so in a central location or remotely out in the field... Rusty Chase, EMR Operations Manager

Review Source

Response from Zonar Systems

December 18, 2014

Thanks Rusty. It is so rewarding to hear how GPSTrackIt's solution contributes to your patients well being and your company's success.

PN

Phil N.  
Farmer  
Farming  
Used the software for: 2+ years

### "GPS Trackit"

June 20, 2016

5.0

The GPS works great for knowing where our delivery trucks are, reports are easy to run. Customer support is excellent.

Pros

Easy to use

Cons

nothing

Review Source

Response from Zonar Systems

June 21, 2016

Thank Phil! We really appreciate the 5 star review!

CL

Claudel L.  
Développeur web  
Internet  
Used the software for: I used a free trial

### "GPS logiciel "

September 2, 2023

5.0

Pros

Un logiciel très fiable et sécurisé, facile à utiliser.

Cons

Je n'ai aucun reproche car il fonctionne parfaitement bien, juste qu'il emmerde parfois lors de la connexion

Review Source

Response from Zonar Systems

October 13, 2023

Hi Claudel, Thank you for the fantastic review! We're so happy you find GPS Trackit reliable and easy to use. Our customer service team is here 24/7 if you have any future connection issues. Best regards, GPS Trackit Support Team

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