Who Uses This Software?

SME companies who are looking to move to the cloud to gain a competitive advantage by streamlining processes and gaining visibility through the entire supply, manufacturing and sales process.


Average Ratings

229 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Unleashed Software
  • www.unleashedsoftware.com/
  • Founded 2009
  • New Zealand

About Unleashed

Unleashed Software provides a powerful cloud-based platform for all your inventory management needs. Unleashed allows you to easily and accurately track stock in real-time across various locations. Get visibility on all inventory management processes and transactions across warehouses globally. With such dynamic inventory information, you are able to make better data-driven business decisions. Unleashed also integrates with various eCommerce softwares to provide a holistic business solution.


Unleashed Features

  • Billing & Invoicing
  • Cask Management
  • Demand Planning
  • Distribution Management
  • Inventory Management
  • Order Management
  • Production Tracking
  • Quality Control
  • Recipe Management
  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management
  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • Bills of Material
  • Financial Management
  • Inventory Management
  • Logistics Management
  • Manufacturing Execution
  • MRP
  • Product Configurator
  • Production Scheduling
  • Quality Management
  • Quote Management
  • Safety Management
  • Traceability
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management
  • Catalog Management
  • Compliance Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • PunchOut
  • Purchase Order Management
  • Requisitions & Approvals
  • Sourcing Management
  • Spend Management
  • Supplier Management
  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management
  • 3PL Management
  • Barcoding / RFID
  • Category Customization
  • Channel Management
  • Demand Planning
  • Inventory Management
  • Location Control
  • Order Management
  • Purchasing
  • Quality Control
  • Receiving / Putaway Management
  • Returns Management
  • Shipping Management

Unleashed Reviews Recently Reviewed!


How good is it when things just work

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It Just Works

Cons: A couple of features need to be added for my business but these are in the pipeline.

Overall: Unleashed has been a breath of fresh air for my company.

We have pushed the boundaries with what we expected from unleashed we have a mobile workforce with reps aged from young to old / We have reps from our industry and some from beyond / we run multiple warehouses we have 1000's of sku numbers / we have multiple suppliers for the same product and I can not praise this system enough. The system handles all this with ease somehow.

After returning from our Christmas holidays turning on unleashed again after the break was almost as good as a late Christmas gift its just great to have something that works and works well at your fingertips. I tell other business people I meet it is similar to when I got an iPhone I never read the instructions you just somehow know how to use it. Whilst I find new things and different ways of doing it our business has changed upped a few gears since installing unleashed.

Training our reps took less than 5 minutes (yes less than 5 minutes) they did have experience on our older system but it was totally unrelated and as different as chalk and cheese as unleashed works and the other (no words can describe feelings towards the previous system). They had a few questions from time to time but they were all super impressed. The order entering time has halved in time and information regarding stock etc to them is also unbelievable and live.

I here of companies paying hundreds of thousands of dollars getting a system and then a couple of $10,000 more for reporting or a mobile feature that was not mentioned at the point of sale.
Unleashed is beyond reasonable almost too cheap maybe (shh!!!) and refreshingly fluid with changes and additions happening all the time. I have found they listen they remember and they honestly just seem to want to help and they actually give a hoot.

If you're on your mobile/laptop / home PC / Tablet / at the office / at somebody else's office unleashed is there at your fingertips in seconds and you have the power to operate seamlessly and without compromise I can log into multiple terminals and not get logged out of the other terminal it is so good to be able to do that.

Trust me Give it a go you won't be disappointed and you will feel even more superior to your opposition than you did before.

Good luck I am not a paid actor just a happy customer

Recommendations to other buyers: Just give it a go it works. We had help from cloud double setting it up and David is a genius trapped helping people like me run their business.

Unleashed Power Users

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions.

Cons: We would like to see more integration with US shipping integrators, such as, Ship Station or similar.

Overall: We have been using Unleashed Software for the past two years and it is great. We are manufacturers of decorative throw pillows. It is very hard to find a similar system that offers Bill of Materials and the type of manufacturing understanding as there is in Unleashed. It is very easy to use but complex enough to meet all your needs. We must ship 500 orders a week and produce 1500 items a week using Unleashed and it almost always works flawlessly. When it doesn't, the Unleashed Support are quick to respond and very good at following-up. For example we had an issue with the multi-currency working as it should. Within 48-hours they had a solution and implemented for us. Even our being located in the US and their being located in New Zealand, we find working with Unleashed to be easy, reliable and a key extension of our business.
While we produce our products in the US, our customer service and bookkeeping is all done overseas. So having a secure cloud-based system is very important to us. Unleashed allows us to securely manage all aspects of the data while not minimizing the success of our overseas workers. It is also designed in such a way that our overseas workers are able to quickly pick it up and get working with minimal training. It also has complete audit control so we can always see who did what should there ever be a question.
We would recommend Unleashed to anyone. We look forward to them adding more shipping functionality so we can integrate with more US carriers in the short-term.

Recommendations to other buyers: Take the time to set everything up correctly in the beginning. It will make things easier over time.

we are very happy with unleashed, thank you.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love that we can see all of orders for each client separately as well as whats to ship. We love the inventory tracking and the dashboard which is easy to navigate.

Cons: Sometimes when entering a persons email in the contact file.. a box say you must enter a correct email.. this happens a bit which is strange as never did initially for first year. Now in April & May its happened.. I wish that when placing an order, it would PULL into that order (for the ONLINE VIEWING ONLY) the stores email and phone number PARTICULARLY for each separate SHIPPING to address as that is often different people if a store has numerous shops... as would be great to have at a glance in case we need to contact them as looking at order. Their info DOES print on actual paper order but not on screen on computer. When printing an order we would like to see if you can do this.. Can there be a faster way than manually moving a ski for instance if we order EDP2001 and then other items.. then another EDP2003 we have to manually one line at a time up. so that its easy for pick and pack.. is there a faster way we can sort it.? Thank you so much.

Overall: The benefits allowed us to Completely all be on top of Inventory management, as we have a component based business (beauty products that we assemble we can see when we need to re order easily) The fact is can work with XERO easily our accounting system. We really like it and saves us valuable time we can spend on customer service and sales..

Basic Inventory Software & Cold Customer Service

Jun 13, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: When we found a superior inventory management solution (www.cin7.com) we gave our notice to Unleashed to close our account, prior to the next billing cycle. Unleashed informed us they would bill us another month's payment as it was buried in their terms and conditions. This was despite me bringing to their attention that their website stated in their FAQ "While we¿ll be very sad to see you go, you can cancel your subscription at any time by emailing support@unleashedsoftware.com" (they have subsequently updated their website, but steadfastly refused to waive this unfair extra fee.) When I asked for Unleashed management to intervene, no one from management responded. Hopefully I can help others avoid a similar fate. My gift to other business owners out there is this... do not sign up with Unleashed until you have review/assessed Cin7. Cheers

Pros: It is online software (SAAS) so it is accessed via internet and therefore much more convenient to access/maintain than PC based software.

Cons: Too basic for the needs of a serious retail business. (we have over 5000 products) Reports are limited and Purchase Order creation in particular has no 'smarts'. i.e. when you add an item to a PO, you would like to know how many you already have on order, how many you have a hand, how many have sold in the last month? Not possible on the PO screen in Unleashed. Also no direct integration with 3PL warehouses. For these and many other reasons we spent most our time using spreadsheets which defeats the purpose of specialist inventory management software in my opinion.

Great software for general day to day operations

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Cons: Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets.
Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

Overall: Bought our invoicing and stock system together so it saved double handling. We just need to implement Zero software to enable it to be fully streamlined.

Accurate and scalable but with many issues

Oct 29, 2014
1/5
Overall

Comments: The best thing about this software is that it rests solely on spreadsheets (integration with many systems) and that it's very accurate. Apart from that it is very slow and clunky- poor UI design, extremely counterintuitive. The support was good only at the beginning and only now we are beginning to see the limitations and weird quirks of Unleashed e.g. you cannot filter (xero sync) sales/purchase orders based on warehouse code/ location. For a company with two branches which are sharing stock but have separate accounting it can get really hard trying to work around that, and definitely isn't scalable at this point. Detailed sync configuration with xero and others(e.g. additional toggles), new UI with three times less buttons- options should embedded where they are needed and not all lumped in few categories in a strange fashion, separate account for sales and purchases, product code sync to xero etc. could make this app great. Also what was shocking to me personally was that a company which makes well over $700K a month cannot keep it's basic documentation in order (field definition pdf's for import templates), and that's the kind of documentation the user uses more than any other... it's badly written, ambiguous, confusing and out of date.

Pros: - ability to import spreadsheet with many parameters - scallable (provided the time consuming issues are resolved) - extremely accurate

Cons: - very, very poor user interface, extremely counterintuitive - one account for sales and purchases - outdated documentation - static exchange rates - very slow (when mentioned they are in denial)

Vendor Response

by Unleashed Software on November 17, 2014

Hi Marcin, Thanks for the feedback on your experience using Unleashed. We are continually working on improving our customers user experience with Unleashed, and feedback on how we can achieve this is always welcome and appreciated. We are currently in the process of redeveloping our User Interface, and have recently updated our help documentation. Refreshed field definitions are expected to be rolled out in the next release, and further work to the Xero integration is on our roadmap. We pride ourselves on our customer support, and consistently achieve high satisfaction rates, so we're sorry to hear your experience wasn't satisfactory. However we are always keen to know where we can improve - if you'd like to provide further feedback on your experience with our support team, please email unleashed@unleashedsoftware.com.

It does everything we need and more!

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After trialing a number of Inventory systems, I decided on Unleashed. It was perfectly suited to our business model as we needed multiple warehouses, the ability to create a bill of materials, assemble products and work in multi-currencies, oh and with the simple integration with Xero it was a definite winner! I'd initially signed up for a trail version of Unleashed just to see if it really did do what it said it could do. I was impressed. One of the Sales Execs at Unleashed was always on hand during our trial - nothing was ever too much trouble. After 2 weeks of thoroughly testing the trial version, we subscribed to a Medium User Plan. The API integration with Xero was so unbelievably easy. Online Support is great, to date we have only had to raise two Support tickets to query a CSV import and from logging the ticket to a resolution that was less than one hour! I cannot thank him and the Support team at Unleashed enough. The software is intuitive and extremely user-friendly - I even declined one of their Onboarding Sessions because I felt it wasn't needed. Feedback from all of the team here has been positive.Training was never an issue as all team members picked up the new system so easily. Subscribe to an Unleashed trial today - you won't be disappointed! It'll make your business life so much easier to manage!

Cons: Sometimes it can be a little slow logging in, however that is probably our internet connection as we are in North Wales rather than a bug in Unleashed itself. We are on the Medium Plan which suits our business perfectly. I think the costs could escalate quite quickly for larger businesses.

We think Unleashed is excellent, the ability to see our true margin is a fabulous feature.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to see our stock holding over multiple warehousing was one of the reasons why we moved to Unleashed. It offer a huge range of features without the expense of going to large program. It integrates with our accounting program almost instantaneously. The reports are excellent. It has enabled us to determine our true cost of product with the ability to add charges such as freight. The onboard team and customer support is excellent.

Cons: The sales app for iphone is a great tool with one exception, this is the fact that all users are able to see the sell price of all customers. This has meant that our sales reps, who are not privvy to our reseller pricing, are able to see the price that our resellers are paying for product. This is not desirable nor acceptable to us and therefore we are still using another sales order system for the sales reps. If Unleashed were to modify the app so that we are able to limit the visibility of users of the app to only see those orders they have entered for their customers this would be an advantage and would mean we would be able to use the Unleashed sales app for all our sales team and we could cease using another system which isn't integrated with UL, those it would be more convenient and cost saving.

Overall: Multiple warehousing, accurate reports and inventory control.

Unleashed Software

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: After coming from a large multinational company with in-house adapted accounting/warehouse/manufacturing software we were delighted to find Unleashed fulfilled most of our requirements for our new start up company. Although no where near the scale of our previous company we still required multi-currencies, multi warehouses, bills of materials and costs added to our overseas purchases all of which Unleashed is able to deliver. Reports are able to be manipulated with many configurations available to custom design many mix and match data. Another feature we love is the ability to put in a reference at the top of any screen and have the information to drill down to within a second which saves time maneuvering your way through menus. Of course the seamless intergration with Xero was also a requirement.

Pros: Back orders generated automatically on unfilled sales orders Batch tracking on sales orders Customer service communication is great

Cons: Cannot have multi purchases orders grouped together and enter other costs (i.e. import charges and overseas freight) and generate back orders on the unfilled purchase order

Recommendations to other buyers: Extremely intuitive and videos and support available

Don't think about it, just do it.

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unleashed is nothing short of amazing. We deal with importing goods from continents all over the world all batched in varying volumes, which was a total headache. We went from 15+ spreadsheets to something so slick it has greatly reduced my time needed. In fact, when I added up the time to manage the spreadsheets it totalled 248hrs per year. Learning the terminology was a bit tricky, to begin with, and with our many bulk products breaking down to smaller units it took a while to get everything into the system but with the help of the unleashed team and the training program, I have everything in the system running and I would not look back. I only wish I did it sooner. Don't think about it, just do it.

Cons: Terminology is a bit hard to figure out if you are new to this field. It would be great if there was an android based app as well! You can use the site online but its not as slick as the iphone app.

Easy to use and powerful integrations

Jul 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero.

Cons: The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved).

Users for over five years. Our growth has been supported by superb scalability and enriched features

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: API integration directly with leading accounting platforms and CMS.

Powerful search functionality.

Ability to customise and fine-tune everything as desired.

Simple things like bulk updates through CSV files.

Cons: Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements.

Reporting is good but not great, though I know this is currently being addressed.

Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue.

API connection can falter, though this can be managed easily from within Unleashed (for Xero).

Overall: Great inventory management and integration.

Great stock management system

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software keeps us completely on top of our stocks at all times. With over 100 warehouse locations it is critical for us to keep on top of our stocks, and Unleashed makes sure we can do this easily and quickly.

Cons: Nothing really, Unleashed make an effort to listen to their customers comments and if enough people say the same thing, they make changes accordingly, no real complaints.

Overall: Unleashed is a robust inventory management system. I researched all the major systems prior to choosing Unleashed. I liked the simplicity of integrating Unleashed with Xero (accounting system), and I liked the easy to use interface which Unleashed offered. Unleashed keeps us on top of our stocks at all times.

Recommendations to other buyers: Try the 14 day trial, email them with any questions you have any they will answer you.

Since buying our company 3 years ago this tool has been very beneficial

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: We love the inventory management and the ease of use. Being able to adjust for damage and warranties is something which assists us during the year and makes our auditing easier.

Cons: not being able to change a sale once its been dispatched/completed.

Also on the pricing options, i dont like the fact that as a legacy customer we have not been automatically given all of the new user rights at our original price level. If you release new features (Iphone app access) i would have thought we would have been given access to it, regardless of you changing your pricing levels. It doesn't show that you appreciate our ongoing business nor does it show you are supporting our growth.

Easy to use but a few nit pick things to improve on.

Jun 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers.

Cons: Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask.

Generally works well but a bit slow at times even now we have a very fast internet connection.

May 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use I assume it is value but do not know the cost.

Allows you to invoice without stock being in system

Cons: Drop down lists too short should have more in the lists and a scroll feature always not just sometimes. this makes it very slow to check stock as you need to use the arrows on the stck card to scroll instead of the drop down at the search bar.

Limited search of client database

Product Comments section is in a column- would be better if you could type a line of comment across the page as per the product description. not a 9 character line 10 lines long in the column looks unprofessional on quotes and wastes lots of paper.

Overall: See previous comments

Capterra-loader

A smooth on-boarding

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and the team find it easy to use.
The unleashed software puts some barriers in place that can be annoying (e.g. need a purchase order for every purchase/need to raise a credit relating to an order) but this all leads to a super accurate inventory!
Reports showing margins and split down by sales person or department have been brilliant for tracking and reporting to directors.
The Xero Integration is wonderful and one of the main reasons we looked into using Unleashed.

Cons: A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :)

Excellent

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Unleashed looks really simple and clean on the dashboard area, but it actually covers all relevant functions from the very beginning steps of a business (Quote & purchase) to the final steps (Sales & returns). Every single functions are handy and easy to learn. The "Support" page are clear and helpful with both written and video instructions. Also, I have to say that the support team are highly experienced and helpful, problems and questions are able to solved effectively.

Cons: When entering the delivery address in a sales order, we have "address line 1 & 2" and "suburb" column. The address can be seen clearly on the invoice, but always missing the "suburb" area in the "packing list". For example, I enter "20 Starr Avenue" in "Address Line 1" and "North Plympton" in "Suburb" and leave the "Address Line 2" blank, it will only show "20 Starr Avenue" on the "Formal Packing List" with no suburb underneath. But the suburb will finally be seen on the Invoice. However, if I enter "North Plympton" in both "Address Line 2" and "Suburb", it can be seen on the Packing list, but will appear twice on the Invoice. It seems the only solution is to leave the "Suburb" area blank and always put the suburb name into the "Address Line 2"....Then, the "Suburb" column will turn out to be really useless.

Useful and compatible

Jun 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy.

Cons: A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed

Overall: Ease of use, reliability, ease to introduce to new employees, functionality, value for money and numerous other attributes.

The product improved with every upgrade Unleashed have created.

Jan 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The improvements to 'Customer Pricing' made a significant difference to the user experience. Coming away from spreadsheets for customer price records was a big step forward. Especially, being able to view all the 'Customer Pricing' on one screen.

Cons: 'Customers' still needs further improvement in some areas. For example, to be able to view an expanded view of customer orders (past and current) when using the 'Orders' tab view in 'Customers'. Currently, obtaining details of a previous order is too lengthy a process while a customer is waiting on the telephone.

Overall: On-line operation, affordable cost, reliable solid performance

Unleashed support is exceptional with the team going to all lengths to resolve issues and queries.

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online.

Cons: The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero.

Discovering Unleashed for inventory management made me believe in true love.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Intuitive interface. Extremely useful assembly / bill of materials support -- better than any competing software that I am aware of. Good integration support.

For years, our company searched for an inventory management software that could integrate with our ecommerce, bick-and-mortar point of sale, and accounting softwares as well as support the inventory processes of light manufacturing. Unleashed surprised us by offering all of this. Since switching from another brand-name SAAS IM system, we haven't looked back.

Cons: Support is helpful, however we've had one issue with an integration that took a fairly long time to resolve. A native Woo Commerce integration would be nice, as would integrated barcode printing capabilities.

Unleashed is core to our drinks business

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seemlessly and interacts with our Xero system seemlessly - too easy. We use Unleashed in New Zealand and the UK. Recently we've been able to use the Unleashed mobile app to support our sales.

Pros: Ease of use, reliability, ease to introduce to new employees, functionality, value for money and numerous other attributes.

Cons: We're looking forward to new developments from unleashed

Migration to Unleashed and Xero from Sage 50

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a large electronic component distributor and have had many issues using sage for inventory. With so many work arounds we decided to look around and eventually after considering all the options decided on Unleashed. Unleashed for us prodvides everything we need regarding our distribution needs, we import from the USA and Europe and it makes it super easy to track our purchase orders straight through to our sales. It has saved us a lot of time on delivery notes, invoicing and purchasing in general. When there has been an issue not only the sales office in London and the bristol office have been exeptionally helpful, there customer service is fantastic and have always managed to find a work around. We have also used unleashed to propgate our products through our website so we only ever have to update unleashed instead of managing multiple product listings for the website, the APi is great and updates our products daily onto our website.

Cons: Not really found any yet, but as a distributor we would like to see a labelling facility for our products added at some point to the system. We have however spoken to the UK team and they are aware of this and hopefully it will be coming at some point.

Unleashed Software

Apr 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support.
Ease of use.
Learning & Training resources

Cons: Integration with Xero could be improved to be more reliable.

Overall: I installed Unleashed Software in 2015. It has been a big improvement on our last software program because:
- it is easy to learn
- it is easy to use
- the support team are all experts and can answer even the hardest questions in a comprehensive manner
- the reporting is good
- the documents are easily customisable (i.e. purchase orders, sales invoices, picking lists, etc.)
If you are looking for a comprehensive sales, order, and inventory management go with this system.
Anyone who has had to manage a software system will often tell you that the support team is often the key to good or bad results. And on this front I have not met a better support team than Unleashed Software

Recommendations to other buyers: Keep an eye on your integration panel and you should be able to ensure problems are quickly solved if they arise.

I have found that Unleashed is very user friendly

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that it's online and not server based, I can work from anywhere I want. It is very convenient for people who travel a lot, the phone app is also an added benefit to the programme.

Cons: Being unable to amend transactions once completed like you can in Xero, people make human erros and sometimes they need to be able to fix their mistakes. Also the fact that it allows for an invoice to be generated before the stock is depatche becomes a bit of an issue. Another thing Unleashed needs to allow more restrictions, for instance allow the admionistrator to block certain users from pulling stock from other warehouses that don't belong to them. Currently warehouses are available to anyone who is a user in the company.

As we have a lot of variables, Unleashed has made it easy to manage our manufacturing inventory.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the disassemblies, this is great for if you order differently to how you supply. The bill of materials, work well. Despite how much infomration you plug into the software initially, it has great capacity to hold all fo this. Love the search function. Auto assembling is great, we just have to be aware the affect this can have on the stock levels. How you can have other warehouses - works well for stock we have on consignment.

Cons: Wish it could pull through products you are low on for purchases from particular supplier. Can be too easy to complete things, sometimes i wish you could change orders back to placed.

Overall: We can process orders with ease, all our products have their own product code, manufacture, dispatch, invoice all in the one system. Integrates with our accounting system Xero. Set up customer specifc pricing/discounts. Pull great reports. Can see what stock you have on hand very easily.

For the most part this is one of the easiest warehouse management system.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: connected buttons
attaches well to Xero
Attaches well with Neto
multiple buy prices
customer price levels
no more duplicate order numbers allowed.

Cons: To easy to complete an order and can not revers the mistake
can not revers dispatched orders
can not do multiple discounts. ie. multiple buys, and overall discounts
could like to load multiple items of one range in one go. ie blue red and yellow 3 of each. without typing in each code separately.

Overall: Product & customer management control. clear warehousing reports. easy customer exports for marketing purposes.

Setup is critical for successful daily processing & reporting in Unleashed

May 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Has good costing of products. Works with our accounting software.
Provided time is spent in the initial setup, this program works very well on a daily basis for all of our team.

Cons: Layout of reporting could be better and understand you can manipulate most of this to suit what your requirements are.

Overall: Easy to use for our staff for processing daily sales invoices. We then also generate a daily sales report showing products shipped to each market. Good process to implement all costs for those parts used to create a finished product. This then gives us great costing for our products.

Easy to use, very responsive software. We are a growing company and this software meets our needs.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How logical it is to use and how quickly is speaks to Xero. Easy enough for all staff to use and enter sales giving them information to make decisions on the spot such as GP.

Cons: Some of the reporting, but due to individual organisational need I understand that not all reporting needs can be covered. Customer information and the Addresses having to enter each type and it not populating automatically. If it did populate after entering it in 1 field you could then change it if required, it wastes time having to enter it so many times.

Making our lives easier and more productive

Feb 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unleashed made it so much easier for us to do away with the 5 different spreadsheets and allowed us to accuratelt manage our complex supply chain and importantly free up a lot of my time. When mixed with Xero I feel very confident in the financial and management reports we produce. We're much more productive as a business because of it.

Cons: Although the software does well at adapting to the majority of our business needs there are a few requirements that we don't have a good work around for. Mainly, we sell our beer in our own kegs that we need to keep track of. There is no easy way of keeping track of which kegs go to which customer and also when they have been returned.

JK's review of Unleashed

Apr 02, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, exporting and reporting features.

Cons: Order allocations should only activate when orders are PLACED. In Parked status, orders should not allocate. Once orders are Placed, the system should allow users to Place further orders if insufficient available inventory. In reporting, for example, users should be allowed to select a combination of warehouses to filter data

Overall: I have worked for numerous multi national businesses including Foster's, Mattel and General Mills. Unleashed is by far the best inventory tool I have experienced. It is easy to use, offers dynamic reporting features and the online support is excellent! Like anything, it can be improved further and would love to share my ideas with the team.

Recommendations to other buyers: I have listed my 2 issues above.

fast, easy, reliable

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unleashed is easy to use and clear format. If there are issues I have always found a fast response to tickets which are kept open until I am 100% satisfied with the outcome. Unleashed is constantly evolving steadily in a useful and good direction

Cons: My biggest issue would be with the forms in document designer. They are not as easy to manipulate as they could be, often this process takes far longer than it should for a minor fix to something as easy as the layout of a pro forma.

Have been using Unleashed for nearly 7 years. It has improved a lot over this time

Jun 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and we can import sales orders via CSV files from our customers design software.
We can easily duplicate products.
Like the new feature that allows special pricing for certain customers

Cons: 1.More customer discount levels would be nice.

2.We do not use Unleashed for inventory control however it forces things on us like "Cannot make a product never diminishing" so you have extra steps involved when imputing orders.

Overall: We use it for generating picking slips and invoices

Capterra-loader

Unleashed works and is the only option for inventory if using xero.

Nov 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works and is easy to use. I have recommended it to several customers wanting more inventory control than xero provides.

Cons: Missing a few key features that seam so obvious. You can't see the customers name when looking at sales of a product in the product or quotes. I would use this daily. We don't have the ability to mass delete quotes so the system is clogging up with old quotes. Many customers require multiple quotes unfortunately you have to open each one to delete it.

Good Program and super easy to use

Mar 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very easy to use and really easy to train new staff (2hrs max) good reporting and integrations with other programs. we integrate it with 3 other programs and the team love it.

Cons: Some of the reports would benefit with more options or the option to slice & dice more, sometimes we have to download info and do it on excel to get what we need. having said that, some of the reports we use are typically found in companies with revenue of 50m+ so most users may not have this issue.

We've enjoyed our experience using Unleashed, we are excited to see what the software will bring

Aug 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are using the software in a different way to which it should be used for. At Milexa we print wallpaper digitally. For us Unleashed acts as a 'print list' which is used daily. It has brought us an organised solution to the way we print, allowing our previous issues to be eradicated. The ease of the software has been really helpful and is purely the reason we chose Unleashed. We are now hoping to start using it for stock, giving accurate stock count etc.

Cons: We have only one negative and it is more so because we are using Unleashed differently. We work from 'parked' 'placed' 'completed' sections etc, however we would either love to have more tabs / be able to name these ourselves

Overall: We have managed to eradicate all of our previous issues before using the software. Very happy!

Very easy to navigate, easy to train learners as language used is consistent with warehousing.

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to automatically open new windows for product information, real time stock on hand reports for different warehouses.

Cons: That you can purchase any product from any supplier.. even though that product has a default supplier against it. Very hard when we have 4000 products...when we are keying Purchases that there is nothing stopping someone from order it from the wrong supplier.

Overall: Better understanding of raw materials through production process and finally to customer.

Tried a few, BEST inventory software for SMEs, robust useful features, saves me time and money.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Always adding new stuff.
Its not so huge its overwhelming with unused features at a cost. Has all i need and is intuitive to learn.
Lots of integrations so it can turn into a powerful component of a solid performing ERP.

Cons: Looking at what Xero offers and the price for it, i would have liked Unleashed to be a bit cheaper.
They have an Iphone app... i wish they would make one for Android.

Overall: Everything i need for a SME inventory software package.

Capterra-loader

We've been using Unleashed now for almost 12 months and we are generally happy with our decision

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's militant about recording data. That's a good thing. You can't "fudge" the numbers.
The interface is beautiful and a good deal of the functionality works well.
For the money it's still our pick and we are glad we made the jump.
Connects with XERO pretty much perfectly.

Cons: Documentation and higher level support, particularly when it comes to API integration.
We did eventually get there... but there's a resistance to "unleash" their higher level support staff.
There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly.
The speed of the system could also do with some help... which hopefully some of the new money will go towards.

Overall: True stock control and seamless invoicing integration with XERO

A complex process made easy.

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use.

Cons: Completion of sales order/quote acceptance through to Packing Slip is a bit more difficult than it could be.

Overall: Our business imports and sells a large range of products with many variations within similar or same categories. Inventory management is a 'sink or swim' function for our business from correct sales processess, through stock deliveries and stock take processess. A customer that receives the wrong product is an unhappy customer in a competitive marketplace. Unleashed has allowed us to swim (ahead of our competitors).

Brilliant Transparency

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As a company, we needed to see what our pain points were with inventory, and prior to Unleashed, we didn't have concrete evidence to prove our thoughts. With Unleashed, we now have the quick and easy ability to see what's going on, and make informed decisions to allow for higher efficiencies and greater understanding of our inventory life cycle. Serial number tracking is essential for us, and Unleashed has provided that option, which ensures all serial numbers are entered in a mandatory fashion which closes the loop. Danielle was a great support for us in pushing forward, thank you for all your efforts!

Pros: Customer support, reporting, purchasing, serial number tracking.

Cons: Transparency between purchase orders and sales orders. In sales orders, I'd like to be able to see what products have been ordered, and how many. Also, having multiple expected delivery dates would be good on the same PO.

It is a software like MYOB, you can invoice customers, draw up quotes, and has an inventory system.

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Very streamlined and easy to use, easy to write up quotes and search products, simply to group customer invoices and send them altogether as monthly or quarterly statements what have you.

Easy is the word id use to describe this program.

Cons: It would be nice to be able to drag and drop products when drawing up a quote for customers which would make it even easier then having to keep selecting 'Move Up' or 'Move Down'

Easy to use,

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live inventory control, we can cover the invoicing and distribution under the same banner, then links with xero for financial. It is easy to grasp, and the videos and online support is excellent with very quick response from emails.

Cons: completion date is what transfers to xero, you cant back date. Want to batch print invoices per customer. There is something not correct with the integration with Xero and the figures.

Fast customer service!!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Been using Unleashed a few years now, Love the speed at which customer support helps, dealt with one of the customer representative today and he solved the problem instanty, and fast. He da man!!!!

Cons: Taking the time to learn it lol but customer support is great when you just cant nut it out. their online help is great though. think the only thing i would suggest is being able to alter invoices after they are completed.

Unleashed is great for business

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based, instant and easy to use.

Cons: I think all computers programs have issues but nothing with Unleashed is a major issue.

Overall: We switched to Unleashed almost three years ago and it makes our work flow so much better. The cloud based ability to be able to use it any where anytime is brilliant. The purchasing features including landed cost gives us a true indication of cost all live.

Recommendations to other buyers: When changing over allow a lot more time than you think it will take as with new program it takes a while to find the short cuts.

Excellent cloud based inventory software

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and love the costing part in purchase orders. recent update allows to add cost after the items has been received into the inventory.
Easily Integrate with Xero and Magento..
The mobile app is handy when you are on the road.
Very good production module for manufactures and distributors

Cons: Reporting not that good including the layout......
Mobile app is very basic and needs improvement...

Do not take too much notice of referrals - try every aspect of this product carefully with your data. Support is good

Sep 01, 2014
1/5
Overall

Comments: 3 months on Process are generally cumbersome clunky - this is a time consuming product. - very accurate but if you are only 1 or 2 people business this thing is more a shackle than unleashed . How many screens and saves does it need to create a customer name address and phone number . Not good if you have the customer on the phone. Price and availability enquiry cannot be done from 1 screen. painfully slow when trying to provide option to customer on the phone. invoice Form design is feral especially if using additional discount on top of tier structure. setup functions/customising and layouts are inconsistent across different screens- Lots of clever stuff you may not use-

Pros: Good marketing and support, plenty of powerful tools and cliches.

Cons: too many to list Stocktake process closes your business Not a sales front end, more as a back of house for an online shop . Quotes not linked to stock, can quote out of stock item with no alarm, accept quote, invoice no stock and cannot void it

Vendor Response

by Unleashed Software on September 01, 2014

Hi there, thanks for your review of Unleashed on GetApp. We¿re sorry to hear you've found Unleashed frustrating to use. We¿re currently in the process of developing our new user interface and were wondering if you would be interested in providing feedback on any improvements we could make? If so, please email us at unleashed@unleashedsoftware.com. We are continually working on improving our customers user experience with Unleashed as we aim to make managing your business easier, saving you time and money in the process. Feedback on how we can achieve this is always welcome and appreciated. 

Capterra-loader

Overall a pleasant experience, with some minor work arounds

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is intuitive for non-experienced members of the team - for example, they can easily raise sales orders and complete invoices.
From a management perspective, you can easily access reports and manipulate reports to display the data into relevant stats.
You can also export data to excel as well as import data in batches through .csv excel format files - handy for updating customer details, price lists, products etc...
There also lots of placeholders to store either, customer details, product details etc...
They have a well documented, knowledge library easily and readily available - if you are ever stuck or think you could do something quicker - their library /knoweledge/help is pretty useful.

Cons: The fact that it is a live system could be considered a con for some - as you would need to ensure that transactions such as, stock movements and sales are completed timeously, especially over month-ends.

Great customer support

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have recently worked through a stock adjustment issue with Ivan. It took several emails back and forth but we got there in the end. Ivan was great, following the issue through with us to a satisfactory result.

Cons: Unleashed is quite pricey. Also it lags at times which can be frustrating. It would be great to be able to log emails sent to customers and suppliers (in the same way Xero does in HIstory).

Really easy to use and perfect for a variety of stock

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is super easy to use. Can perform all your usual stock related transactions.
Great for stock take. If you don't know how to do something or need a little direction, there are heaps of tutorials and Q & A sections to help work through any issues.
There are lots of reports that can be utilised and exported.
It's great that you can export data, add in what you need and then import it rather than manually updating each customer or item.

Cons: 1. Cannot add two types of taxes i.e. WET and GST to one item.
2. When you click next page it remains at the bottom. It should go to top of page. Also the page numbers/next/previous options should be at the top of the page.

Overall: As stated in the pros section

We use this daily. Overall we enjoy the service but its missing a product order projection tool

Feb 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That we can easily search by product, purchase, sale, etc. It is super user friendly. It makes searching easy, it keeps things nicely organized and helps save time.

Cons: Unleashes has the info of what products are sold but it does not automatically transfer that into useful data for inventory projection. I wish it would look at the sales over the past month+ to predict what i might need in the coming weeks. The min/max feature currently on unleashed is confusing and not accurate. It seems like the data is there, we just need a tool to calculate and project.

Works very well for our business

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs.

Cons: The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing.

Very helpful when I have asked questions, easy software

Aug 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is online so don't have to be at one computer. Costing is fairly cheap so for small businesses like myself I can afford the costs.

Cons: You can't add one service unless you upgrade the whole package, this can be a costly exercise if like me you are a small business and don't need all of the other added extras but only want one option etc.

Overall: The keeping of accurate records for inventory has helped a huge amount.

Very Good

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So many of the features of the software are brilliant when compared to what we were using before MYOB ,but in saying that some of the sections/features are more difficult to work with

Cons: Trying to find my way through some areas to make adjustments is not easy and becomes very frustrating but I guess as time rolls on I keep finding new sections to work with

Overall: Too many to list

Perfect for Fashion

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Connection with Xero, Shopify and Unleashed is great

Cons: No connection with Zapier

Overall: I've been using Unleashed for over 3 years now in my company and it helps me track perfectly the costs of all products in inventory. Once our shipping is always different, I'm able to track how much that product really cost to us. This way, we always have a 100% accurate margin.

Recommendations to other buyers: I've tried 4 other apps and no other is compared to Unleashed. Definitely worth a try.

Generally a good product

Jun 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and good functionality. Unleashed has kept evolving. However, this evolution needs to continue as some of the features and logistics support and pricing are not as comprehensive as other programs.

Cons: Could have more flexibility like XERO has! Some of the features and logistics support and pricing are not as comprehensive as other programs.

Excellent after sales and customer support, made my life so much simpler

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility it provides to a manufacturing / warehousing business is amazing. Everything from bills of material to sales orders runs seemlessly.

Cons: no cons really as any items required have been updated in the system. just waiting to see if a bespoke report generator is going to be introduced in time where we pick our own fields to report on.

We enjoy using Unleashed. It is a bit pricey. There are somethings we would like improved still.

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It follows basic logic, and is thus easy to use. The system from inquiry / Quote to Sales Order / to Purchase orders is fantastic and is just what we were looking for when selecting Unleashed. Added to this one of our suppliers gave a good recommendation for us to use this.

Cons: One problem we have which we can't seem to get resolved is when we have receipt in a partial shipment and invoiced against that a partial Sales order. When the back order comes in from the supplier we do a new PO and Sales order., which is fine. But then we cannot clear or get rid of the original PO or SO. If you could tell us how to do this step it would enhance our experience.

The best upgrade!

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Unleashed was a much needed upgrade from the spreadsheets we were using. It helped us having clear and organised information, available to anyone in the organisation and in real time. The time we used to spend processing orders, organising production and sales has been drastically cut without quality lost.
The support has always been impeccable and useful answers and tips would come in an email within an hour. The team is always improving and that's what made us choose the

Cons: The interface is clear but it could be a bit more visual, especially in the dashboard. It would be nice to see the smartphone add to get more features.

I find using Unleashed easy and user friendly. It generally works well when integrating with xero

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the multi warehouse option and also being able to put in a special price for a certain customer. Very useful.

Cons: I least like not being able to change anything once an order has been completed. I wish you could batch complete several orders that are parked/placed but not completed.

Overall: Inventory control is the biggest plus for us .

Simplicity

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using Unleashed in our national furniture wholesale business for 6 years. The ability to manage multiple warehouses, international currencies and invoices is seamless. Our team find the simplicity of use and Intergration to our Xero accounting package a huge competitive advantage. This had enabled us to grow our business with minimal resources as the reporting functions allows us to stay on top of the business.

Simple solutions

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and use. Features like BOM really ensure accurate margin indicators.

Cons: Stop credit feature is manual - would be nice to see it talk to Xero more.

Overall: Having used Unleashed for a couple of years now, I've really come to like the system. I personally find it very easy to navigate and use. There are a couple of features we would like to see implemented - quantity price breaks within a product and maybe even if a quote is accepted, that special price is then assigned to the customer. Apart from that, it's very hard to fault the system and the support provided.

Average

Jan 18, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Not much

Pros: Batch number tracking, Dashboard, Inventory tracking, easy to export to CSV and work in excel then....

Cons: too many manual work such as picking Batch number, etc... FIFO N/A, difficult to use multiple sizes (units, case, mastercase, etc..) Support very limited, reporting quite out of date. Overall, very basic software.

Easy to use and great support team.

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Able to build finished products from raw materials. And it can calculate the unit price of the raw materials based on as little or as much info you feed it.

Cons: The software does not have an alphabetized function for entering line items on orders. However you can reorder the line items manually, it's just time consuming.

Lightweight, accessible, but still functional

Sep 15, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unleashed is definitely the most intuitive and accessible of the inventory / MRP systems we evaluated. It provides flexibility, and gets out of the way when needed, while also providing straightforward workflows for common tasks. A large reason for selecting it was because we could have some users (like our CEO, sales and Eng. staff) who may use the system very infrequently. We believed that if they had to re-train on the proper workflows, they would simply avoid using the system directly, and just ask our core users to pull the information they need. As a system built for small online shops, Unleashed knows that it needs to show value, and be useful to the decision-maker AND the users of the system, since these are often the same people in such small settings.

Cons: Very little (if anything) to complain about so far. Some sets of data (like adding new warehouses) are not as accessible as the others.

Recommendations to other buyers: 1. Find a balance between the easily measurable eval criteria (cost per month, number of integrations, etc.) and the hard-to-measure, gut-feel criteria ("Is this a system that everyone will *actually* use directly?"; "Will we need to make a lot of workarounds to adapt it to our workflows?"; "Will Customer Support provide useful advice, or are they going to try to fit the round peg through the square slot?" 2. Don't settle for the first software that you demo for yourself. Try out multiple systems, to understand the nuances, strengths and weaknesses of each.

Great software, not so great customer service

Feb 20, 2016
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support
4 / 5
Value for Money

Comments: When I first signed up for a trial, everything went well. I received a phone call to discuss my needs and things were generally going well. I work for a non-profit so a discount was required for us to afford Unleashed. They quoted us a price and we were pleased to continue down the path. However, after we received the quote, we have not heard back from them after several calls/emails. We're now looking for something similar that will meet our needs at our price point.

Pros: Software is intuitive and flexible. Technical support was knowledgeable and helped us through our specific needs. iOS app is a plus.

Cons: Unresponsive sales team. iOS app only has sales order functionality.

Vendor Response

by Unleashed Software on March 30, 2016

Hi there, We're sorry to hear you've not had the response you wanted, especially since it sounds like your experience with the software and with our company as an NGO has been overall quite positive. (As an aside, you are correct about our iPhone app; at this point it is strictly a sales app, but with the ability to check customer, product and inventory details on the go.) We'd really like to give you the contact and support you need - could you get in contact with sales@unleashedsoftware.com or call us on one of our global phone numbers listed on www.unleashedsoftware.com and outline your concerns? We're sorry to have you let you down, and we'd very much like to rectify this with you and find out what occurred so we can improve our services in future. Kind regards, The Unleashed Team

Unleashed - The Software For You!

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Batch tracking, assembling products, disassembling products, integration with xero.

Cons: just needs a few more price tiers

Overall: I use Unleashed daily, and it's so easy to process orders, assemble products, disassemble products and build bill of materials. It also integrates with xero our accounting software so that's a huge bonus. The batch tracking function is also the bees knees!

As a package -- great, easy to use.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The package is easy to use. From product creation, assigning cost and selling prices to keeping an eye on the profit margin while invoicing. i also like the recent release to change the product codes.

Cons: It cannot handle backorders. We do not have the liberty to format reports that we need.
And we cannot link our branch via Unleashed. We use third party to integrate our head office with our branches.

Overall: Assigning the various profit margins (price tier) for our different branches.

the service is good but I was so disappointed that they double the price of it.

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The easy features but yet powerful to see profit, landing cost and so on. Of course the cloud features, also printing template were very good

Cons: Too expensive. Too slow in reloading pages, and customer service too weird. I complained for the price increase, they told me they could not do anything.. so I unsubscribe and started migrating to a new system and only then, they offer me a 50% discount forever... what a waste of time.

Overall: you can manage your inventory and sales from everywhere

Basic inventory management is great

Feb 05, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Stock on hand reports, ability to export reports, being able to clone invoices, good online support. Thats all I have to say about that, thank you.

Cons: Not being able to undo or change completed orders. Not being bale to pull up a full ist of contacts and addresses

Overall: Ability to create and send and manage customer orders.

Easy of use great support video

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Keep updating the functionality /have great learning video/ quick response from the support team/ can solve problem properly

Cons: Not flexible for foreign currency exchange / can not combine multi purchase order into one bill or one sales invoice/ can not select different currency under the same customer/

We are a steel manufacturing business using Unleashed on a daily basis.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use, the reporting and the constant progression of the software. We also like that the interface through from quoting to invoicing is the same.

Cons: Exporting .csv files that don't seem to be compatible to Windows and Mac operating systems. We struggle on both the export and importing of files.

Easy to use stock control system with great customer service/support

Aug 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: we needed a stock control system where you could group components together into one item. Unleashed fitted the bill nicely with an easy to set up and easy to use online system. It is not too complex a system but is constantly updating features. We export data to a finance software, which proves to be 80% successful...and we're happy with it.

Pros: Easy to use and set up Awesome customer service Easily accessible support for any queries that you have Easy reporting with plenty of customization Good learning portals

Cons: The exporting to finance software could be smoother More compatibility with common finance softwares

Recommendations to other buyers: If its a simple, not too complex solution you are looking for, then Unleashed is the one for you.

Building products with ease.

Aug 18, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The most valuable tool in unleashed for us is the Bill of Materials and Assembly of products. We have 6-12 variable items that go into 1 product, from the variety of honey in a blend to the type of lid applied for a certain customer. The ability to change these is simple and the system is easy to use. Response time is also extremely important to us and the support team at unleashed is fast and effective.

Cons: As with most types of software - my number 1 pet peeve is the when you are in a page and you hit the back button you are taken all the way back to the beginning of the process as opposed to the last page you were on.

Recommendations to other buyers: Give it a go, software is hard to get your head around unless you have jumped on in and had a go.

We have been using Unleashed for 7 years now because of its simplicity.

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is simple to use and improvements are rolled out regularly. Unleashed allows us to focus on the business rather than inventory management.

Cons: No real cons. We would like to utilise the barcode feature but it doesn't work with our assembly process. I would quite like the app in Android too.

Excellent Software

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Having used Unleashed for almost one year, I have to say the product is excellent. The power of the software, versus the price makes this a simple purchasing solution. It is also intuitive to use and when issues come up the support is excellent Highly recommended

Pros: Price, capabilities, ease of use, intergration with other tools like Xero and Salesforce

Cons: There are always things to ad but the software does get regular updates and also as a company theu seem to be open to suggestions for improvements

Recommendations to other buyers: Highly recommended

Generally our experience with unleashed has been very positive. The program is very easy to use

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Stock and batch control is very good and easy to use. The functionality around receipting in shipments is also excellent

Cons: I find the way in which cost allocations is done to be completely illogical. I.e. shipment costs are allocated based on the value of the item, not the cubic measurement or weight of the item. While in some cases the ability to allocate shipment costs to an item, in the majority of cases costs should be allocated on cubic measurement or volume otherwise if you ship multiple items ( as we do ) of varying sizes, volumes / weights in the same shipment, the allocations are incorrect

Overall very easy to use and natural progressions through each step

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the ease of quoting and sending out via email to customers and since the addition of cloning this is even better

Cons: For me the product searches seem a fractured and require various configurations of the code to located the item

Overall: The ease of which we can search product history for costs, landed cost and margins.

Easy to use system ,does have some limitations, but overall a good system that keeps getting better

Jan 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The system is continually updated so better functions lead to better use. The online chat is quick and the answers are easy to understand. It is cost effective for a small company,

Cons: Some of the search areas are lacking. Also you can set dates when invoices from sales but not when receipting from purchases. Some push through to Xero in the wrong month if not manually changed, whereas I can set Sales to invoice on the date it happens.

Simple and To the Point!

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple and easy to use with neat UI.

Cons: Funny things going on with mathematical calculation. Eg. residual value, stock transfer issue.

Overall: Start with a very basic one. Simple use of a WMS to support inbound, storage, and outbound. Easy to use, and quite easy to train ourselves. If I may give one suggestion, I think it's good to have 1 video that train a new user on full function using all features. It's then up to the new user which feature he/she will/won't use.

Recommendations to other buyers: Full feature video training. I will then decide which one I'm going to use.

I like the software but we need more features - listed below.

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's cloud based and readily accessible. Reports are great as well. Gives you a good take on sales & purchasing history.

Cons: You guys need to make a full functional app for ipad & have a CRM other than Salesofrce to integrate to the program. My stock levels are also continually out &

Good. Unleashed has certainly helped us with inventory control

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use and the fact that it is cloud based, so all our team can use it and update and sync, when needed. I also like the app that means I can access orders from my phone or my iPad, which is useful.

Cons: We dislike the inability to show batches on invoices. Also, although free tutorials can be access on line, it is difficult in that there is no call centre for users to phone up and access instant help with queries.

Value for money

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great package for small businesses . Feature to set customer pricing is a great. Customer support is also good.

Cons: Docu design and reporting filters need to be able to be selected individually. Customer to have the option to select the dashboard.

Overall: Manage the sales in an efficient way.

Generally good product.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Stock valuation report is good. Stock history is good. Sales and margins reports are good. The view products window is clear.

Cons: No ability to enter flashing messages on items on the View Products window ie "Warning. Item to become redundant. Do not reorder"

Overall: Stock information

Fantastic customer support at all times; a lot of help at the integration stage; pretty easy to use

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that if you are an inputter, it is user friendly and intuitive; integrates with Xero; great customer support

Cons: Not being able to select the date of a stock adjustment or the date at which stock is received is really unhelpful. All of our warehouses are remote so it takes at least 2 days for the results of stock counts leading to adjustments being posted, by which time month end has passed. Same applies regarding the notification of incoming stock. It is a bit too "real time" for me!

Overall: Has revolutionised our inventory management as Xero was totally inadequate for a manufacturing company

We use Unleashed for processing of sales and inventory management.

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The intuitive interface provides a straight forward platform for expansion. Adding new users is quick and easy. The platform provides a good level of transparency and traceability.

Cons: The lack of native labelling capability is a major headache and it is unclear when this will be resolved. The reporting module, although very good at what it does, has some limitations on financial reporting.

Excellent software helped to streamline our process's

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The manufacture / assembley function and the api conenecting to other programs is great allowing us to track our stock easily so we are able to manage the replenishment more effectively

Cons: We have to buy different products all the time which is a one off and it's a lengthy process to add this detail each time rather than being able to manually input a line for picking and packing purpose

Very happy

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Simple. Links to Xero . Support is good and basically the product does what it should. Overall very happy

Cons: App should be available to all users not premium. Remove and redo for completed inv or purchases would e helpful

Overall: Lots

Great platform that works well with Xero

Apr 28, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: One of the best of the inventory management packages available with an integration to Xero. API access is top level.

Cons: The quoting capability and batch reporting for a manufacturing business is poor. While the software includes functionality for BOM's and Assembly's, there's no way to easily quote specialist parts without building a BOM which is a bit of a waste of time.

Off the shelf - Comprehensive but a bit expensive

Jun 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We have a basic version: a month for 3 users. We don't use all the functionality of the package so perhaps I'm being a tad harsh with 3 stars, but we still have to pay.

Pros: Easy(ish) to setup. It has Clear menus and integrates with other software(we use Magento - Unleashed - Xero). The Dashboard seems good.

Cons: The integration to Xero is a bit clunky. It doesn't take across notes on a product, so our Xero invoices often need to be manually adjusted, which is not the point of integrated packages. Well known problem throughout the forums, but no solution as yet.

Single user, One man band

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: 99.5% happy

Cons: poor mobile app

Overall: We use Unleashed as a "one man band" setup.
99% I am very happy with Unleashed, the only thing I wish most would be a mobile app you can do very thing for a sale to be sold.
sales order
shippment
invoice
and pushed to Xero

Effective and Easy

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We can use from all different locations.

Cons: It can be slow from time to time.

Overall: Unleashed is very easy to use,fast ,effective and simple.
I can use unleashed while I am out,share with staff,enter orders.this is working well for our company.

Recommendations to other buyers: No

correction of incorrect entry/set up

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unleashed and particularly They did an amazing job today helping us out with an incorrect data entry and set up. We were under the pump big time to get some of the work ready and Unleashed, with its simple systems and support enabled us to get it all corrected and in gear.

Cons: I would like to see clear links that link for example Purchase orders to the Sales order they were created from... this creates a traceablility in our system that is excellent and related docs can be traced.

Recently Change from Unleashed

Jul 19, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I used Unleashed for about 2 years before switching over to Tradegecko. I am writing this review because I was very happy with Unleashed, and the only reason I changed was because Tradegecko developed an integration with WooCommerce which was of huge value to me.

Pros: It was an easy system to set up and use. It allows you to customise your invoices which is a feature that Tradegecko could definitely benefit from.

Cons: I think the price has gone up recently on new subscribers of this system. I didn't see any change in price which was greatly appreciated, but when I was reviewing Unleashed vs Tradegecko it did appear the price had gone up. I also felt like the system itself was not evolving quickly enough. The system was fantastic when I first got it, but after 2 years a system like this needs to develop or it will die.

Great Customer Service

Apr 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The best thing about Unleashed is their great customer service. If you are having difficulties with the implementation of the system just give them a ring or send an email, and they will respond the same day. They will plan a shared screen session to clear things up. Make sure you have accurate supplier, customer, product, etc. details available at the moment when you start implementing, it saves you a bunch of time.

Pros: The customer service of Unleashed is outstanding.

Cons: Unleashed doesn't offer a shipping cost option which can make things complicated.

Vendor Response

by Unleashed Software on April 11, 2016

Hi there, We really work hard to be there for our customers, so it's fantastic to hear you've had a positive experience with our support team! Regarding shipping costs, we have a feature on the roadmap called 'charge lines', which will allow you add freeform costs to any sales order - that is, a pre-existing never diminishing product you've set up for shipping, or simply whatever you want to choose to type in. This will most likely be released in the second quarter of this year, barring any unforeseen difficulties - however if it's delayed at all, it's only because we're ensuring it's right before we release this feature. We know how important this improvement is to all of our customers, so it's definitely on the way. Hope that helps! The Unleashed Team

Site it reliable, well structured and easy to use.

Feb 05, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's really easy to use. The site is logical - where you don't really need much direction from others to find products, and view inventory, etc. It's very user friendly.

Cons: .

I like the way you can get reports on every product you sell.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way you can get reports on every product you sell whether it be a seatcover with or without pockets.

Cons: You can't always complete an order if the materials haven't been receipted in - this means you have to go and receipt in the offending materials so you can complete it.

Overall: We can load orders in to be made rather than loading them manually.

Capterra-loader

Excellent for stock control

Aug 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Does everything we need for our business. Very strong 3rd party integrations.

Cons: Some things still be ironed out, it is quite new software so this will get done over time.

Frustrating and limited in features - over complicated setup leads to huge let down.

Jul 12, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Support responds almost immediately.. that'ts about it, but they typically tell you "no we cannot do that" or here's a band aid fix that does not apply to your problem

Cons: -Cannot link customers/projects to purchases
-Cannot change a PO prefix (work around for the above problem)
-Cannot create a PO based on BOM or assembly item
-Over complicated setup and confusing process flow - whats the point in entering a supplier's price when you have to manually enter it in every time you re-up?!!
- Training videos have no sequence or flow to them, hard to find anything
- Once you complete a transaction it is in the system forever (unless you get someone to completely wipe your account. )
-No refunds, your pretty much stuck with it.
- Export CSV import CSV functions only work half the time
- Using 1 screen to use this software is nearly impossible, just to create a PO for an assembly item, you need to be able to see bill of materials and navigate to products then purchase price
- Does not integrate with Quickbook desktop
-Cannot track service items (maintenance)

Basically just a spreadsheet with a fancy UI, a lot of the features you'd think it would have do not exist...

Overall: Headache