--- title: "Unleashed Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Unleashed the right Inventory Management solution for you? Explore 285 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/126644/Unleashed/reviews/" page_type: "reviews" language: "en" --- Unleashed 4.4 (285) [View alternatives](https://www.capterra.com/p/126644/Unleashed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Unleashed Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SW Sara W CEOMining & Metals, 2 - 10 employeesUsed the software for: More than 2 years. “The software has served our business at a basic level and has enabled us to manage our inventory, purchasing and sales processes.“ July 9, 2026 SW Sara W CEOMining & Metals, 2 - 10 employeesUsed the software for: More than 2 years. “We also experienced ongoing issues with the Production module, particularly around BOMs and assemblies, where automation was unreliable and often required manual intervention or workarounds.“ July 9, 2026 DD Drew D Sales ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Excellent reporting tools for data-driven decisions.“ January 5, 2025 SW Sara W CEOMining & Metals, 2 - 10 employeesUsed the software for: More than 2 years. “Rather than resolving these service issues, the response was to suggest we pay an additional $100 per month for their "Customer Success" plan.“ July 9, 2026 OM Oliver M DirectorRetail, Self-employedUsed the software for: 6-12 months. “Unleashed does everything you need to run a product business and the integrations work great.“ June 3, 2024 SW Sara W CEOMining & Metals, 2 - 10 employeesUsed the software for: More than 2 years. “After putting up with suboptimal support for three years, I was extremely disappointed to discover that our monthly subscription had been increased by $100 without any prior notification or authorisation.“ July 9, 2026 Younes B Full Time TranslatorPublishing, 11 - 50 employeesUsed the software for: Less than 6 months. “All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus.“ October 20, 2021 SW Sara W CEOMining & Metals, 2 - 10 employeesUsed the software for: More than 2 years. “However, increasing a customer's direct debit without clear prior communication or authorisation is not acceptable.“ July 9, 2026 ## Showing most helpful reviews Showing 1-25 of 285 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gethsun M. Supply Chain & Logistics Associate Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Unleashed Review" February 24, 2021 5.0 Ability to integrate with bar-coding and inventory tracking hardware Pros Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient Cons Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly Switched from [Xero](https://www.capterra.com/p/120109/Xero/) Used side by side for accounting functions Review Source Linda M. Used the software for: 2+ years ### "Unleashed support is exceptional with the team going to all lengths to resolve issues and queries." October 12, 2017 4.0 Pros Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online. Cons The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero. Review Source MH Marcus H. Sales rep Railroad Manufacture Used the software for: 1-2 years ### "Unleash was good" January 31, 2025 3.0 It was good but didn’t work well with our accounting system Pros It was really easy to use and understand Cons The product area had pictures on the front page so they were easy to indentify Review Source Paul D. Co-founder Used the software for: 1-2 years ### "Making our lives easier and more productive" February 27, 2017 4.0 Pros Unleashed made it so much easier for us to do away with the 5 different spreadsheets and allowed us to accuratelt manage our complex supply chain and importantly free up a lot of my time. When mixed with Xero I feel very confident in the financial and management reports we produce. We're much more productive as a business because of it. Cons Although the software does well at adapting to the majority of our business needs there are a few requirements that we don't have a good work around for. Mainly, we sell our beer in our own kegs that we need to keep track of. There is no easy way of keeping track of which kegs go to which customer and also when they have been returned. Review Source Ben G. Director Used the software for: 2+ years ### "Unleashed works and is the only option for inventory if using xero. " November 3, 2017 4.0 Pros Works and is easy to use. I have recommended it to several customers wanting more inventory control than xero provides. Cons Missing a few key features that seam so obvious. You can't see the customers name when looking at sales of a product in the product or quotes. I would use this daily. We don't have the ability to mass delete quotes so the system is clogging up with old quotes. Many customers require multiple quotes unfortunately you have to open each one to delete it. Review Source Luke B. Used the software for: 2+ years ### "Good Program and super easy to use" March 1, 2017 4.0 Pros very easy to use and really easy to train new staff (2hrs max) good reporting and integrations with other programs. we integrate it with 3 other programs and the team love it. Cons Some of the reports would benefit with more options or the option to slice & dice more, sometimes we have to download info and do it on excel to get what we need. having said that, some of the reports we use are typically found in companies with revenue of 50m+ so most users may not have this issue. Review Source Aaron G. Operations Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Brilliant Transparency" October 4, 2016 4.0 As a company, we needed to see what our pain points were with inventory, and prior to Unleashed, we didn't have concrete evidence to prove our thoughts. With Unleashed, we now have the quick and easy ability to see what's going on, and make informed decisions to allow for higher efficiencies and greater understanding of our inventory life cycle. Serial number tracking is essential for us, and Unleashed has provided that option, which ensures all serial numbers are entered in a mandatory fashion which closes the loop. Danielle was a great support for us in pushing forward, thank you for all your efforts! Pros Customer support, reporting, purchasing, serial number tracking. Cons Transparency between purchase orders and sales orders. In sales orders, I'd like to be able to see what products have been ordered, and how many. Also, having multiple expected delivery dates would be good on the same PO. Review Source Norm D. General Manager Used the software for: 6-12 months ### "We've been using Unleashed now for almost 12 months and we are generally happy with our decision" February 8, 2018 4.0 True stock control and seamless invoicing integration with XERO Pros It's militant about recording data. That's a good thing. You can't "fudge" the numbers. The interface is beautiful and a good deal of the functionality works well. For the money it's still our pick and we are glad we made the jump. Connects with XERO pretty much perfectly. Cons Documentation and higher level support, particularly when it comes to API integration. We did eventually get there... but there's a resistance to "unleash" their higher level support staff. There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly. The speed of the system could also do with some help... which hopefully some of the new money will go towards. Review Source Kate S. Used the software for: 2+ years ### "Fast customer service!!" June 19, 2017 5.0 Pros Been using Unleashed a few years now, Love the speed at which customer support helps, dealt with one of the customer representative today and he solved the problem instanty, and fast. He da man!!!! Cons Taking the time to learn it lol but customer support is great when you just cant nut it out. their online help is great though. think the only thing i would suggest is being able to alter invoices after they are completed. Review Source Geoff L. Used the software for: 2+ years ### "Works very well for our business" September 13, 2017 5.0 Pros We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs. Cons The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing. Review Source SW Sam W. Systems Architect Industrial Automation Used the software for: 2+ years ### "Good software could be better" September 20, 2022 4.0 Unleashed was always going to be a win-some-lose-some for us. We knew going in it didn't have all the functionality that we would have liked, and to their credit they did question us as to whether it would be the right fit for us. I'm glad we pushed ahead with it. As an admin it is easy to configure, they have great documentation, and their help desk are normally very responsive. The API could use some work but again the documentation and the sandbox features are very useful. I would highly recommend it for small-ish businesses. Pros Unleashed is a pure SaaS solution which was critical for us. It also natively integrates with Salesforce and Xero which was also critical to us. The software is user-friendly and attractive to look at. They are improving it all the time but now it's been bought by Access Group I want to see how that pans out, as it could be a positive or a negative. The API is good and the API sandbox site, alongside the easy to create sandbox environment, is very useful and, in my experience, pretty unique. Cons The API is good but it lacks some things that you would think were no-brainers. There are some other areas where the software hasn't been thoroughly thought through, e.g. you can have multiple attribute sets but only use one per product. If you try to use two attribute sets on one product, it wipes the previous data in the other set. In general issues are minor and normally appear to be attributable to a company that is relatively new but rapidly growing. Review Source MS Marcus S. Director Automotive Used the software for: 6-12 months ### "How good is it when things just work" January 29, 2017 5.0 Unleashed has been a breath of fresh air for my company. We have pushed the boundaries with what we expected from unleashed we have a mobile workforce with reps aged from young to old / We have reps from our industry and some from beyond / we run multiple warehouses we have 1000's of sku numbers / we have multiple suppliers for the same product and I can not praise this system enough. The system handles all this with ease somehow. After returning from our Christmas holidays turning on unleashed again after the break was almost as good as a late Christmas gift its just great to have something that works and works well at your fingertips. I tell other business people I meet it is similar to when I got an iPhone I never read the instructions you just somehow know how to use it. Whilst I find new things and different ways of doing it our business has changed upped a few gears since installing unleashed. Training our reps took less than 5 minutes (yes less than 5 minutes) they did have experience on our older system but it was totally unrelated and as different as chalk and cheese as unleashed works and the other (no words can describe feelings towards the previous system). They had a few questions from time to time but they were all super impressed. The order entering time has halved in time and information regarding stock etc to them is also unbelievable and live. I here of companies paying hundreds of thousands of dollars getting a system and then a couple of $10,000 more for reporting or a mobile feature that was not mentioned at the point of sale. Unleashed is beyond reasonable almost too cheap maybe (shh!!!) and refreshingly fluid with changes and additions happening all the time. I have found they listen they remember and they honestly just seem to want to help and they actually give a hoot. If you're on your mobile/laptop / home PC / Tablet / at the office / at somebody else's office unleashed is there at your fingertips in seconds and you have the power to operate seamlessly and without compromise I can log into multiple terminals and not get logged out of the other terminal it is so good to be able to do that. Trust me Give it a go you won't be disappointed and you will feel even more superior to your opposition than you did before. Good luck I am not a paid actor just a happy customer Pros It Just Works Cons A couple of features need to be added for my business but these are in the pipeline. Review Source VR Verified Reviewer VP Operations Retail Used the software for: 1-2 years ### "A Necessity for Small Businesses!" August 27, 2019 5.0 Unleashed is a necessity for small businesses growing in the e-commerce industry. We’ve significantly reduced our inventory turn ratio and improved operational efficiencies when accounting for stock levels and improving procurement processes. Unleashed’s e-commerce integrations (specifically Shopify) allows you to automate inventory reporting so that you can be sure you do not oversell product that isn’t available in your warehouse(s). Similarly, Unleashed can calculate the amount of product you can assemble and reports those numbers to your e-commerce store, even if the product isn’t assembled yet. Unleashed is a great product for those getting their feet wet in the e-commerce/retail space. I recently encountered a configuration issue in Unleashed (due to my error) and their support member was exceptional at isolating the issue and educating me on the appropriate ways to configure Unleashed so that it works optimally with my Shopify store. Kudos all around to an excellent product and support team. Pros \- Support / Knowledgebase - Integration Capabilities (E-Commerce, Accounting, Forecasting, etc) - Ease of Use / Application Setup - Reporting Capabilities - Kitting / Bill of Materials - Auto-Assemble / Auto-Complete (Can automatically build an assembly when shipping or completing an order.) Cons \- Document Customization - Taxes - Auto-Assemble (I wish the system could auto-assembly hierarchy of Bill of Materials instead of just the top/main product level.) Review Source JK Jerry K. Chief Financial Officer Computer Software Used the software for: 1-2 years ### "Unleashed Software Review" November 8, 2019 5.0 Outstanding. We went live with Xero and Unleashed on October 1, 2018. We chose both on the basis of their respective features, and the tight integration. As a side note, we also went live with Gusto for the same reasons. I believe what has distinguished each application is the ease of use, and the tight alignment with theory and practice. Regarding Xero and Unleashed, we hold separate weekly Management Team and Operations Team meetings using each application's Dashboard to review the business results and activity. Both apps reporting are extremely facile for instant drill-down variance analysis. I would offer that organizationally, at a management level, Xero and Unleashed have dramatically improved our business acumen while increasing our business IQ twenty points, or more. Both apps (and Gusto too) are incredible values relative to what they offer, provide, and what we pay. If you're serious about change and improving your business, I recommend you start with Xero, Unleashed - and if you're unhappy with your payroll provider, Gusto. Pros Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support. Cons Unleashed does not account for RMA (return material authorization) transactions. Reason for choosing Unleashed Cloud-based (from the ground-up), theoretical correctness, functionality, ease of use, cost. Review Source NB Nathan B. Director Retail Used the software for: 1-2 years ### "Basic Inventory Software & Cold Customer Service" June 13, 2018 1.0 When we found a superior inventory management solution (www.cin7.com) we gave our notice to Unleashed to close our account, prior to the next billing cycle. Unleashed informed us they would bill us another month's payment as it was buried in their terms and conditions. This was despite me bringing to their attention that their website stated in their FAQ "While we’ll be very sad to see you go, you can cancel your subscription at any time by emailing support@unleashedsoftware.com" (they have subsequently updated their website, but steadfastly refused to waive this unfair extra fee.) When I asked for Unleashed management to intervene, no one from management responded. Hopefully I can help others avoid a similar fate. My gift to other business owners out there is this... do not sign up with Unleashed until you have review/assessed Cin7. Cheers Pros It is online software (SAAS) so it is accessed via internet and therefore much more convenient to access/maintain than PC based software. Cons Too basic for the needs of a serious retail business. (we have over 5000 products) Reports are limited and Purchase Order creation in particular has no 'smarts'. i.e. when you add an item to a PO, you would like to know how many you already have on order, how many you have a hand, how many have sold in the last month? Not possible on the PO screen in Unleashed. Also no direct integration with 3PL warehouses. For these and many other reasons we spent most our time using spreadsheets which defeats the purpose of specialist inventory management software in my opinion. Review Source kR kay R. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Finally great customer service from \[SENSITIVE CONTENT HIDDEN\]" March 8, 2021 5.0 Until recently we have had issues with the reporting and invoicing but now after working with \[SENSITIVE CONTENT HIDDEN\] from customer service we have everything sorted. Pros We have found Unleashed to be very reliable. Cons The fact that it doesn't have forecasting. Reason for choosing Unleashed We originally used Unleashed years ago when the company first started. There were a few bugs and customer service was poor. We switched to Trade Gecko and found them worse so switched back again and by this time Unleashed had sorted most of those issues. Review Source Will M. General Manager Food Production Used the software for: 2+ years ### "Amazing Inventory Software" June 15, 2021 5.0 Outstanding! Pros Unleashed does everything we need and is the centre of our business apps. Cons There is a lot of options when creating a sales order. It would be nice if the UI was given a refresh to hide some of the less-often used options. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Great customer support" September 1, 2017 4.0 Pros We have recently worked through a stock adjustment issue with Ivan. It took several emails back and forth but we got there in the end. Ivan was great, following the issue through with us to a satisfactory result. Cons Unleashed is quite pricey. Also it lags at times which can be frustrating. It would be great to be able to log emails sent to customers and suppliers (in the same way Xero does in HIstory). Review Source AH Alan H. Used the software for: 1-2 years ### "Don't think about it, just do it." May 2, 2018 5.0 Pros Unleashed is nothing short of amazing. We deal with importing goods from continents all over the world all batched in varying volumes, which was a total headache. We went from 15+ spreadsheets to something so slick it has greatly reduced my time needed. In fact, when I added up the time to manage the spreadsheets it totalled 248hrs per year. Learning the terminology was a bit tricky, to begin with, and with our many bulk products breaking down to smaller units it took a while to get everything into the system but with the help of the unleashed team and the training program, I have everything in the system running and I would not look back. I only wish I did it sooner. Don't think about it, just do it. Cons Terminology is a bit hard to figure out if you are new to this field. It would be great if there was an android based app as well! You can use the site online but its not as slick as the iphone app. Review Source HG Helen G. Production Manager Consumer Goods Used the software for: Less than 6 months ### "Intro to unleashed" July 2, 2021 4.0 very good so far and keen to learn more about what it can do for our business Pros Ive only started using the software and so far I am impressed with what it can do. Having entered into a company with 5 existing users its been hard to interrogate the system - but with help from \[SENSITIVE CONTENT\] I have been able to make it work for me and my role. The tutorials are also very helpful and these are easily locate don the website. Im still learning everyday about unleashed and what it can do ..... Cons The Vision setting doesn't seem to read inventory very well - it can show sales figures but doesn't show inventory by unit so that's disappointing but I'm still working through it all and hope in 6 months time that I will be using the software to its full potential - I need more assistance with forecasting so that might need a add on package which I guess for cost purposes could be a con but I haven't quite got that far yet. Review Source Melanie G. Director Used the software for: 1-2 years ### "Good. Unleashed has certainly helped us with inventory control" March 6, 2018 5.0 Pros I like the ease of use and the fact that it is cloud based, so all our team can use it and update and sync, when needed. I also like the app that means I can access orders from my phone or my iPad, which is useful. Cons We dislike the inability to show batches on invoices. Also, although free tutorials can be access on line, it is difficult in that there is no call centre for users to phone up and access instant help with queries. Review Source KW Kim W. Creative Director Used the software for: 2+ years ### "Easy to use and powerful integrations" July 3, 2018 5.0 Pros I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero. Cons The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved). Review Source HF Hamish F. Sales Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Users for over five years. Our growth has been supported by superb scalability and enriched features" June 2, 2017 5.0 Great inventory management and integration. Pros API integration directly with leading accounting platforms and CMS. Powerful search functionality. Ability to customise and fine-tune everything as desired. Simple things like bulk updates through CSV files. Cons Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements. Reporting is good but not great, though I know this is currently being addressed. Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue. API connection can falter, though this can be managed easily from within Unleashed (for Xero). Review Source PB Phil B. Technical Sales Building Materials Used the software for: 2+ years ### "Generally works well but a bit slow at times even now we have a very fast internet connection." May 28, 2017 4.0 See previous comments Pros Easy to use I assume it is value but do not know the cost. Allows you to invoice without stock being in system Cons Drop down lists too short should have more in the lists and a scroll feature always not just sometimes. this makes it very slow to check stock as you need to use the arrows on the stck card to scroll instead of the drop down at the search bar. Limited search of client database Product Comments section is in a column- would be better if you could type a line of comment across the page as per the product description. not a 9 character line 10 lines long in the column looks unprofessional on quotes and wastes lots of paper. Review Source L(Y Lingqian (Stacey) Y. Administration Officer Consumer Goods Used the software for: 2+ years ### "Useful and compatible" June 4, 2017 5.0 Ease of use, reliability, ease to introduce to new employees, functionality, value for money and numerous other attributes. Pros Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy. Cons A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.