# Unleashed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Unleashed the right Inventory Management solution for you? Explore 285 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126644/Unleashed/reviews/ --- Unleashed 4.4 (285) [View alternatives](https://www.capterra.com/p/126644/Unleashed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Unleashed Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews DD Drew D Sales ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Excellent reporting tools for data-driven decisions.“ January 5, 2025 TC Theekapat Charnvitayapong C ICT Support and Project CoordinatorHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “I find barcode scanning lacking.“ June 6, 2025 OM Oliver M DirectorRetail, Self-employedUsed the software for: 6-12 months. “Unleashed does everything you need to run a product business and the integrations work great.“ June 3, 2024 MH Marcus H Sales repRailroad Manufacture, 11 - 50 employeesUsed the software for: 1-2 years. “It was good but didn’t work well with our accounting system“ January 31, 2025 Younes B Full Time TranslatorPublishing, 11 - 50 employeesUsed the software for: Less than 6 months. “All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus.“ October 20, 2021 SW Sam W Systems ArchitectIndustrial Automation, 51 - 200 employeesUsed the software for: More than 2 years. “There are some other areas where the software hasn't been thoroughly thought through, e.g. you can have multiple attribute sets but only use one per product. If you try to use two attribute sets on one product, it wipes the previous data in the other set.“ September 20, 2022 SW Sam W Systems ArchitectIndustrial Automation, 51 - 200 employeesUsed the software for: More than 2 years. “The API could use some work but again the documentation and the sandbox features are very useful.“ September 20, 2022 JY Joe Y Sales ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “At the VERY least we expect to be refunded the £629+VAT paid for the Flightpath B product, which gave us access to our "Customer Success Consultant", who by very definition has provided nothing of the sort.“ March 15, 2023 ## Showing most helpful reviews Showing 1-25 of 285 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kirsty D. Finance Manager Construction Used the software for: Less than 6 months ### "A smooth on-boarding" May 4, 2018 4.0 Pros On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and the team find it easy to use. The unleashed software puts some barriers in place that can be annoying (e.g. need a purchase order for every purchase/need to raise a credit relating to an order) but this all leads to a super accurate inventory! Reports showing margins and split down by sales person or department have been brilliant for tracking and reporting to directors. The Xero Integration is wonderful and one of the main reasons we looked into using Unleashed. Cons A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :) Review Source Gethsun M. Supply Chain & Logistics Associate Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Unleashed Review" February 24, 2021 5.0 Ability to integrate with bar-coding and inventory tracking hardware Pros Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient Cons Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly Switched from [Xero](https://www.capterra.com/p/120109/Xero/) Used side by side for accounting functions Review Source BF Brenton F. Operations Wholesale Used the software for: 2+ years ### "Frustrating New Features + Customer Service " June 11, 2023 3.0 Generally, frustrating. They are getting better, but expect to pay a lot and dance to their tune. Pros We've had Unleashed since just after its inception. It's functional and reliable, but requires a lot of time to learn all the features to maximixe your experience... which can be hard for small business. If you don't set it up correctly from the outset you can be in big trouble (ie. the data you send to Xero won't be correct). Cons Unleashed isn't cheap. Their customer service is traditionally OK (traditionally via logging an online inquiry), but they recently added an new auto-sign-up, opt-out premium customer service option with a 3 months free trial. We apparently received one email informing us (?) - and no reminder to opt out. The problem was we never had the new features added to our profile (ie. we didn't know the features we didn't have), and so started playing $79 p/month for a premium customers service package (live online messenger service + phone number) that we didn't actually receive - and couldn't access. Trying to discuss this and rationalise with them was like talking to a robot. They offered a very small token credit as a gesture of goodwilll - after many emails. Their roll out strategy for a new opt-out services was tricky to say the least. It's money over service at Unleashed. I'm not one to write reviews, but felt it was necessary this time as a gesture of goodwill to other potential customers. Review Source Response from Fonn August 4, 2023 Hi Brenton, thank you for your review. Our apologies that the Customer Success Plan came as a surprise: The goal with enabling the Standard Customer Success Plan for all of our customers was to allow you to experience the premium phone and live chat features. Whilst we sent emails confirming this change to all Account and Billing Owners, we understand that we could've communicated this more directly. We're really sorry to hear you had a frustrating experience, and we appreciate you bringing the issue to our attention. Please contact our Customer Support Team if you have any further questions surrounding our Customer Success Plans. Linda M. Used the software for: 2+ years ### "Unleashed support is exceptional with the team going to all lengths to resolve issues and queries." October 12, 2017 4.0 Pros Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online. Cons The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero. Review Source Paul D. Co-founder Used the software for: 1-2 years ### "Making our lives easier and more productive" February 27, 2017 4.0 Pros Unleashed made it so much easier for us to do away with the 5 different spreadsheets and allowed us to accuratelt manage our complex supply chain and importantly free up a lot of my time. When mixed with Xero I feel very confident in the financial and management reports we produce. We're much more productive as a business because of it. Cons Although the software does well at adapting to the majority of our business needs there are a few requirements that we don't have a good work around for. Mainly, we sell our beer in our own kegs that we need to keep track of. There is no easy way of keeping track of which kegs go to which customer and also when they have been returned. Review Source Ben G. Director Used the software for: 2+ years ### "Unleashed works and is the only option for inventory if using xero. " November 3, 2017 4.0 Pros Works and is easy to use. I have recommended it to several customers wanting more inventory control than xero provides. Cons Missing a few key features that seam so obvious. You can't see the customers name when looking at sales of a product in the product or quotes. I would use this daily. We don't have the ability to mass delete quotes so the system is clogging up with old quotes. Many customers require multiple quotes unfortunately you have to open each one to delete it. Review Source Luke B. Used the software for: 2+ years ### "Good Program and super easy to use" March 1, 2017 4.0 Pros very easy to use and really easy to train new staff (2hrs max) good reporting and integrations with other programs. we integrate it with 3 other programs and the team love it. Cons Some of the reports would benefit with more options or the option to slice & dice more, sometimes we have to download info and do it on excel to get what we need. having said that, some of the reports we use are typically found in companies with revenue of 50m+ so most users may not have this issue. Review Source Aaron G. Operations Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Brilliant Transparency" October 4, 2016 4.0 As a company, we needed to see what our pain points were with inventory, and prior to Unleashed, we didn't have concrete evidence to prove our thoughts. With Unleashed, we now have the quick and easy ability to see what's going on, and make informed decisions to allow for higher efficiencies and greater understanding of our inventory life cycle. Serial number tracking is essential for us, and Unleashed has provided that option, which ensures all serial numbers are entered in a mandatory fashion which closes the loop. Danielle was a great support for us in pushing forward, thank you for all your efforts! Pros Customer support, reporting, purchasing, serial number tracking. Cons Transparency between purchase orders and sales orders. In sales orders, I'd like to be able to see what products have been ordered, and how many. Also, having multiple expected delivery dates would be good on the same PO. Review Source Norm D. General Manager Used the software for: 6-12 months ### "We've been using Unleashed now for almost 12 months and we are generally happy with our decision" February 8, 2018 4.0 True stock control and seamless invoicing integration with XERO Pros It's militant about recording data. That's a good thing. You can't "fudge" the numbers. The interface is beautiful and a good deal of the functionality works well. For the money it's still our pick and we are glad we made the jump. Connects with XERO pretty much perfectly. Cons Documentation and higher level support, particularly when it comes to API integration. We did eventually get there... but there's a resistance to "unleash" their higher level support staff. There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly. The speed of the system could also do with some help... which hopefully some of the new money will go towards. Review Source Kate S. Used the software for: 2+ years ### "Fast customer service!!" June 19, 2017 5.0 Pros Been using Unleashed a few years now, Love the speed at which customer support helps, dealt with one of the customer representative today and he solved the problem instanty, and fast. He da man!!!! Cons Taking the time to learn it lol but customer support is great when you just cant nut it out. their online help is great though. think the only thing i would suggest is being able to alter invoices after they are completed. Review Source JM Joanna M. Consultant Information Technology and Services Used the software for: 2+ years ### "The pick of the bunch" October 17, 2021 5.0 Unleashed has taken our clients to the next level. When implemented well there are no complaints about functionality or features. The support is fantastic, \[SENSITIVE CONTENT\] have been particularly helpful and always come back to us with accurate helpful responses within a short timeframe. The team are incredibly responsive to feature requests. Pros Unleashed is a fantastic software which is constantly evolving and adapting to the needs of the users. Cons It would be useful if there was a wider range of integrations with other products, however the ones that do exist, work extremely well. Reason for choosing Unleashed For an SME, Unleashed has the right mix of features and affordability. Review Source JB James B. GM Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Outstanding, robust piece of software " January 21, 2021 5.0 The team is very knowledgeable, helpful and friendly. Combined with a solid platform, our experience has been outstanding. Pros Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great. Cons It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note). Review Source KT Kyle T. IT Manger Textiles Used the software for: 1-2 years ### "Unleashed Power Users" March 2, 2017 5.0 We have been using Unleashed Software for the past two years and it is great. We are manufacturers of decorative throw pillows. It is very hard to find a similar system that offers Bill of Materials and the type of manufacturing understanding as there is in Unleashed. It is very easy to use but complex enough to meet all your needs. We must ship 500 orders a week and produce 1500 items a week using Unleashed and it almost always works flawlessly. When it doesn't, the Unleashed Support are quick to respond and very good at following-up. For example we had an issue with the multi-currency working as it should. Within 48-hours they had a solution and implemented for us. Even our being located in the US and their being located in New Zealand, we find working with Unleashed to be easy, reliable and a key extension of our business. While we produce our products in the US, our customer service and bookkeeping is all done overseas. So having a secure cloud-based system is very important to us. Unleashed allows us to securely manage all aspects of the data while not minimizing the success of our overseas workers. It is also designed in such a way that our overseas workers are able to quickly pick it up and get working with minimal training. It also has complete audit control so we can always see who did what should there ever be a question. We would recommend Unleashed to anyone. We look forward to them adding more shipping functionality so we can integrate with more US carriers in the short-term. Pros It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions. Cons We would like to see more integration with US shipping integrators, such as, Ship Station or similar. Review Source VS Venugopal S. Technical Support Insurance Used the software for: 1-2 years ### "A perfect platform for inventory management" August 21, 2018 5.0 Pros This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management). Cons This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc. Review Source SG Steve G. General Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great software for general day to day operations" August 4, 2017 5.0 Bought our invoicing and stock system together so it saved double handling. We just need to implement Zero software to enable it to be fully streamlined. Pros cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day. Cons Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets. Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system. Review Source NA Nola A. Used the software for: 2+ years ### "Unleashed Software" February 23, 2017 4.0 After coming from a large multinational company with in-house adapted accounting/warehouse/manufacturing software we were delighted to find Unleashed fulfilled most of our requirements for our new start up company. Although no where near the scale of our previous company we still required multi-currencies, multi warehouses, bills of materials and costs added to our overseas purchases all of which Unleashed is able to deliver. Reports are able to be manipulated with many configurations available to custom design many mix and match data. Another feature we love is the ability to put in a reference at the top of any screen and have the information to drill down to within a second which saves time maneuvering your way through menus. Of course the seamless intergration with Xero was also a requirement. Pros Back orders generated automatically on unfilled sales orders Batch tracking on sales orders Customer service communication is great Cons Cannot have multi purchases orders grouped together and enter other costs (i.e. import charges and overseas freight) and generate back orders on the unfilled purchase order Review Source LW Lisa W. Accounts and Administration Manager Automotive Used the software for: 6-12 months ### "We think Unleashed is excellent, the ability to see our true margin is a fabulous feature." June 27, 2018 5.0 Multiple warehousing, accurate reports and inventory control. Pros The ability to see our stock holding over multiple warehousing was one of the reasons why we moved to Unleashed. It offer a huge range of features without the expense of going to large program. It integrates with our accounting program almost instantaneously. The reports are excellent. It has enabled us to determine our true cost of product with the ability to add charges such as freight. The onboard team and customer support is excellent. Cons The sales app for iphone is a great tool with one exception, this is the fact that all users are able to see the sell price of all customers. This has meant that our sales reps, who are not privvy to our reseller pricing, are able to see the price that our resellers are paying for product. This is not desirable nor acceptable to us and therefore we are still using another sales order system for the sales reps. If Unleashed were to modify the app so that we are able to limit the visibility of users of the app to only see those orders they have entered for their customers this would be an advantage and would mean we would be able to use the Unleashed sales app for all our sales team and we could cease using another system which isn't integrated with UL, those it would be more convenient and cost saving. Review Source VR Verified Reviewer Managing Director (owner) Used the software for: 2+ years ### "Very Good" November 3, 2017 4.0 Too many to list Pros So many of the features of the software are brilliant when compared to what we were using before MYOB ,but in saying that some of the sections/features are more difficult to work with Cons Trying to find my way through some areas to make adjustments is not easy and becomes very frustrating but I guess as time rolls on I keep finding new sections to work with Review Source Ellie T. Operations Manager Food & Beverages Used the software for: 2+ years ### "Unleashed - The Software For You!" February 27, 2017 5.0 I use Unleashed daily, and it's so easy to process orders, assemble products, disassemble products and build bill of materials. It also integrates with xero our accounting software so that's a huge bonus. The batch tracking function is also the bees knees! Pros Batch tracking, assembling products, disassembling products, integration with xero. Cons just needs a few more price tiers Review Source OM Oliver M. Director Retail Used the software for: 6-12 months ### "Makes inventory management a breeze" June 3, 2024 5.0 Unleashed does everything you need to run a product business and the integrations work great. Saves me hours every week and gives me confidence to make the right decisions around purchasing. Plus the customer support is 10/10 (unlike Cin7 and other alternatives). Pros Unleashed syncs all of the information between my Shopify store and Xero, so now stock levels are always accurate (no more overstocking / stockouts) and accounts are up-to-date in both businesses. Cons It would be nice to have a point-of-sale module (hopefully this is made available in the near future) Review Source VR Verified Reviewer Full Time Translator Publishing Used the software for: Less than 6 months ### "Good ERP software" October 20, 2021 4.0 We used the software to manage, store, ship, and process all the goods we have in our warehouses across the country. The barcoding features helped us a lot in that. Pros All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus. Cons The lack of accounting; automatic billing and 3PL Management. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Switched from [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Clients request Review Source VR Verified Reviewer Technology Chair Philanthropy Used the software for: I used a free trial ### "Great software, not so great customer service" February 20, 2016 2.0 When I first signed up for a trial, everything went well. I received a phone call to discuss my needs and things were generally going well. I work for a non-profit so a discount was required for us to afford Unleashed. They quoted us a price and we were pleased to continue down the path. However, after we received the quote, we have not heard back from them after several calls/emails. We're now looking for something similar that will meet our needs at our price point. Pros Software is intuitive and flexible. Technical support was knowledgeable and helped us through our specific needs. iOS app is a plus. Cons Unresponsive sales team. iOS app only has sales order functionality. Review Source Response from Fonn March 30, 2016 Hi there, We're sorry to hear you've not had the response you wanted, especially since it sounds like your experience with the software and with our company as an NGO has been overall quite positive. (As an aside, you are correct about our iPhone app; at this point it is strictly a sales app, but with the ability to check customer, product and inventory details on the go.) We'd really like to give you the contact and support you need - could you get in contact with sales@unleashedsoftware.com or call us on one of our global phone numbers listed on www.unleashedsoftware.com and outline your concerns? We're sorry to have you let you down, and we'd very much like to rectify this with you and find out what occurred so we can improve our services in future. Kind regards, The Unleashed Team TD Taryn D. Admin/Accounts Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to use but a few nit pick things to improve on. " June 26, 2018 5.0 Pros Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers. Cons Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask. Review Source FS Frank S. Warehouse Manager Building Materials Used the software for: Less than 6 months ### "Excellent" September 27, 2017 5.0 Pros Unleashed looks really simple and clean on the dashboard area, but it actually covers all relevant functions from the very beginning steps of a business (Quote & purchase) to the final steps (Sales & returns). Every single functions are handy and easy to learn. The "Support" page are clear and helpful with both written and video instructions. Also, I have to say that the support team are highly experienced and helpful, problems and questions are able to solved effectively. Cons When entering the delivery address in a sales order, we have "address line 1 & 2" and "suburb" column. The address can be seen clearly on the invoice, but always missing the "suburb" area in the "packing list". For example, I enter "20 Starr Avenue" in "Address Line 1" and "North Plympton" in "Suburb" and leave the "Address Line 2" blank, it will only show "20 Starr Avenue" on the "Formal Packing List" with no suburb underneath. But the suburb will finally be seen on the Invoice. However, if I enter "North Plympton" in both "Address Line 2" and "Suburb", it can be seen on the Packing list, but will appear twice on the Invoice. It seems the only solution is to leave the "Suburb" area blank and always put the suburb name into the "Address Line 2"....Then, the "Suburb" column will turn out to be really useless. Review Source KL Kelvin L. Director Import and Export Used the software for: 2+ years ### "The product improved with every upgrade Unleashed have created." January 6, 2018 4.0 On-line operation, affordable cost, reliable solid performance Pros The improvements to 'Customer Pricing' made a significant difference to the user experience. Coming away from spreadsheets for customer price records was a big step forward. Especially, being able to view all the 'Customer Pricing' on one screen. Cons 'Customers' still needs further improvement in some areas. For example, to be able to view an expanded view of customer orders (past and current) when using the 'Orders' tab view in 'Customers'. Currently, obtaining details of a previous order is too lengthy a process while a customer is waiting on the telephone. Review Source Similar Products Featured ## Related categories [Inventory Control](https://www.capterra.com/inventory-control-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.