# Unleashed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Unleashed the right Inventory Management solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126644/Unleashed/reviews --- Unleashed 4.4 (284) [View alternatives](https://www.capterra.com/p/126644/Unleashed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Unleashed Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews OM Oliver M DirectorRetail, Self-employedUsed the software for: 6-12 months. “Unleashed does everything you need to run a product business and the integrations work great.“ June 3, 2024 TC Theekapat Charnvitayapong C ICT Support and Project CoordinatorHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “I find barcode scanning lacking.“ June 6, 2025 DD Drew D Sales ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Excellent reporting tools for data-driven decisions.“ January 5, 2025 MH Marcus H Sales repRailroad Manufacture, 11 - 50 employeesUsed the software for: 1-2 years. “It was good but didn’t work well with our accounting system“ January 31, 2025 Younes B Full Time TranslatorPublishing, 11 - 50 employeesUsed the software for: Less than 6 months. “All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus.“ October 20, 2021 SW Sam W Systems ArchitectIndustrial Automation, 51 - 200 employeesUsed the software for: More than 2 years. “There are some other areas where the software hasn't been thoroughly thought through, e.g. you can have multiple attribute sets but only use one per product. If you try to use two attribute sets on one product, it wipes the previous data in the other set.“ September 20, 2022 SW Sam W Systems ArchitectIndustrial Automation, 51 - 200 employeesUsed the software for: More than 2 years. “The API could use some work but again the documentation and the sandbox features are very useful.“ September 20, 2022 BF Brenton F OperationsWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “Their roll out strategy for a new opt-out services was tricky to say the least. “ June 11, 2023 ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kirsty D. Finance Manager Construction Used the software for: Less than 6 months ### "A smooth on-boarding" May 4, 2018 4.0 Pros On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and the team find it easy to use. The unleashed software puts some barriers in place that can be annoying (e.g. need a purchase order for every purchase/need to raise a credit relating to an order) but this all leads to a super accurate inventory! Reports showing margins and split down by sales person or department have been brilliant for tracking and reporting to directors. The Xero Integration is wonderful and one of the main reasons we looked into using Unleashed. Cons A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :) Review Source Gethsun M. Supply Chain & Logistics Associate Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Unleashed Review" February 24, 2021 5.0 Ability to integrate with bar-coding and inventory tracking hardware Pros Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient Cons Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly Switched from [Xero](https://www.capterra.com/p/120109/Xero/) Used side by side for accounting functions Review Source BF Brenton F. Operations Wholesale Used the software for: 2+ years ### "Frustrating New Features + Customer Service " June 11, 2023 3.0 Generally, frustrating. They are getting better, but expect to pay a lot and dance to their tune. Pros We've had Unleashed since just after its inception. It's functional and reliable, but requires a lot of time to learn all the features to maximixe your experience... which can be hard for small business. If you don't set it up correctly from the outset you can be in big trouble (ie. the data you send to Xero won't be correct). Cons Unleashed isn't cheap. Their customer service is traditionally OK (traditionally via logging an online inquiry), but they recently added an new auto-sign-up, opt-out premium customer service option with a 3 months free trial. We apparently received one email informing us (?) - and no reminder to opt out. The problem was we never had the new features added to our profile (ie. we didn't know the features we didn't have), and so started playing $79 p/month for a premium customers service package (live online messenger service + phone number) that we didn't actually receive - and couldn't access. Trying to discuss this and rationalise with them was like talking to a robot. They offered a very small token credit as a gesture of goodwilll - after many emails. Their roll out strategy for a new opt-out services was tricky to say the least. It's money over service at Unleashed. I'm not one to write reviews, but felt it was necessary this time as a gesture of goodwill to other potential customers. Review Source Response from The Access Group August 4, 2023 Hi Brenton, thank you for your review. Our apologies that the Customer Success Plan came as a surprise: The goal with enabling the Standard Customer Success Plan for all of our customers was to allow you to experience the premium phone and live chat features. Whilst we sent emails confirming this change to all Account and Billing Owners, we understand that we could've communicated this more directly. We're really sorry to hear you had a frustrating experience, and we appreciate you bringing the issue to our attention. Please contact our Customer Support Team if you have any further questions surrounding our Customer Success Plans. Linda M. Used the software for: 2+ years ### "Unleashed support is exceptional with the team going to all lengths to resolve issues and queries." October 12, 2017 4.0 Pros Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online. Cons The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero. Review Source Paul D. Co-founder Used the software for: 1-2 years ### "Making our lives easier and more productive" February 27, 2017 4.0 Pros Unleashed made it so much easier for us to do away with the 5 different spreadsheets and allowed us to accuratelt manage our complex supply chain and importantly free up a lot of my time. When mixed with Xero I feel very confident in the financial and management reports we produce. We're much more productive as a business because of it. Cons Although the software does well at adapting to the majority of our business needs there are a few requirements that we don't have a good work around for. Mainly, we sell our beer in our own kegs that we need to keep track of. There is no easy way of keeping track of which kegs go to which customer and also when they have been returned. Review Source Ben G. Director Used the software for: 2+ years ### "Unleashed works and is the only option for inventory if using xero. " November 3, 2017 4.0 Pros Works and is easy to use. I have recommended it to several customers wanting more inventory control than xero provides. Cons Missing a few key features that seam so obvious. You can't see the customers name when looking at sales of a product in the product or quotes. I would use this daily. We don't have the ability to mass delete quotes so the system is clogging up with old quotes. Many customers require multiple quotes unfortunately you have to open each one to delete it. Review Source Luke B. Used the software for: 2+ years ### "Good Program and super easy to use" March 1, 2017 4.0 Pros very easy to use and really easy to train new staff (2hrs max) good reporting and integrations with other programs. we integrate it with 3 other programs and the team love it. Cons Some of the reports would benefit with more options or the option to slice & dice more, sometimes we have to download info and do it on excel to get what we need. having said that, some of the reports we use are typically found in companies with revenue of 50m+ so most users may not have this issue. Review Source Aaron G. Operations Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Brilliant Transparency" October 4, 2016 4.0 As a company, we needed to see what our pain points were with inventory, and prior to Unleashed, we didn't have concrete evidence to prove our thoughts. With Unleashed, we now have the quick and easy ability to see what's going on, and make informed decisions to allow for higher efficiencies and greater understanding of our inventory life cycle. Serial number tracking is essential for us, and Unleashed has provided that option, which ensures all serial numbers are entered in a mandatory fashion which closes the loop. Danielle was a great support for us in pushing forward, thank you for all your efforts! Pros Customer support, reporting, purchasing, serial number tracking. Cons Transparency between purchase orders and sales orders. In sales orders, I'd like to be able to see what products have been ordered, and how many. Also, having multiple expected delivery dates would be good on the same PO. Review Source Norm D. General Manager Used the software for: 6-12 months ### "We've been using Unleashed now for almost 12 months and we are generally happy with our decision" February 8, 2018 4.0 True stock control and seamless invoicing integration with XERO Pros It's militant about recording data. That's a good thing. You can't "fudge" the numbers. The interface is beautiful and a good deal of the functionality works well. For the money it's still our pick and we are glad we made the jump. Connects with XERO pretty much perfectly. Cons Documentation and higher level support, particularly when it comes to API integration. We did eventually get there... but there's a resistance to "unleash" their higher level support staff. There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly. The speed of the system could also do with some help... which hopefully some of the new money will go towards. Review Source Kate S. Used the software for: 2+ years ### "Fast customer service!!" June 19, 2017 5.0 Pros Been using Unleashed a few years now, Love the speed at which customer support helps, dealt with one of the customer representative today and he solved the problem instanty, and fast. He da man!!!! Cons Taking the time to learn it lol but customer support is great when you just cant nut it out. their online help is great though. think the only thing i would suggest is being able to alter invoices after they are completed. Review Source SW Sam W. Systems Architect Industrial Automation Used the software for: 2+ years ### "Good software could be better" September 20, 2022 4.0 Unleashed was always going to be a win-some-lose-some for us. We knew going in it didn't have all the functionality that we would have liked, and to their credit they did question us as to whether it would be the right fit for us. I'm glad we pushed ahead with it. As an admin it is easy to configure, they have great documentation, and their help desk are normally very responsive. The API could use some work but again the documentation and the sandbox features are very useful. I would highly recommend it for small-ish businesses. Pros Unleashed is a pure SaaS solution which was critical for us. It also natively integrates with Salesforce and Xero which was also critical to us. The software is user-friendly and attractive to look at. They are improving it all the time but now it's been bought by Access Group I want to see how that pans out, as it could be a positive or a negative. The API is good and the API sandbox site, alongside the easy to create sandbox environment, is very useful and, in my experience, pretty unique. Cons The API is good but it lacks some things that you would think were no-brainers. There are some other areas where the software hasn't been thoroughly thought through, e.g. you can have multiple attribute sets but only use one per product. If you try to use two attribute sets on one product, it wipes the previous data in the other set. In general issues are minor and normally appear to be attributable to a company that is relatively new but rapidly growing. Review Source VR Verified Reviewer Sales Coordinator Consumer Goods Used the software for: 2+ years ### "Great Platform - so easy to use" July 30, 2021 5.0 Pros I use Unleashed daily as a key tool to be able to perform most aspects of my role. Without this, my job would be a lot more difficult! Their Customer Service team are outstanding and have often gone above and beyond when we have hit them with a particular challenging query. I would recommend Unleashed to anyone looking for a comprehensive, easy-to-use ordering, inventory and customer management system. Cons Nothing that comes to mind. It is all pretty straight forward. Review Source PL Paul L. Director Used the software for: 6-12 months ### "MAGENTO STORE OWNERS, BEWARE UNLEASHED!" February 21, 2019 2.0 Pros It works well with Xero Cons They lied about how well it would work with Magento 2. We bought Unleashed specifically because they told us they supported Magento 2 and that any orders placed on our Magento store would be fed through to unleashed and stock updated and fed back to magento. They told us this would be done through a 3rd party app and we paid them £300 extra for the privilege. After over 8 months of set up and going backwards and forwards with Unleashed and their 3rd party app by Land digital for Magento, we were finally told that the connector would not work with assembled products. This is a crucial and basic feature of inventory functionality. We simply sell branded soft toys with various printed garments. Not hard. Not only that, but they would take the stock figure from the total stock qty not the stock available figure after allocated stock was taken in to account. After 8 months, they finally admitted that the connector was not fit for purpose. Actually, I lie. They’ve never admitted that. They still think its fine, which is even more frustrating! When asked if Unleashed had any plans in the pipeline for a native integration with Magento 2 the answer was no, so we now have a useless piece of inventory software that does nothing particularly more interesting than Xero inventory does on its own. Dealing with 2 of the reps at Unleashed was incredibly frustrating. Their response to the failings of the connector was that it wasn’t their problem. True, its not their program but we were assured at the beginning and throughout by Unleashed that their software would fulfil our eCommerce requirements. It does not. We now have meetings scheduled with Bright Pearl and Cin7 which have native integrations with Magento 2. Review Source lB lucy B. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "we are very happy with unleashed, thank you." May 25, 2017 5.0 The benefits allowed us to Completely all be on top of Inventory management, as we have a component based business (beauty products that we assemble we can see when we need to re order easily) The fact is can work with XERO easily our accounting system. We really like it and saves us valuable time we can spend on customer service and sales.. Pros Love that we can see all of orders for each client separately as well as whats to ship. We love the inventory tracking and the dashboard which is easy to navigate. Cons Sometimes when entering a persons email in the contact file.. a box say you must enter a correct email.. this happens a bit which is strange as never did initially for first year. Now in April & May its happened.. I wish that when placing an order, it would PULL into that order (for the ONLINE VIEWING ONLY) the stores email and phone number PARTICULARLY for each separate SHIPPING to address as that is often different people if a store has numerous shops... as would be great to have at a glance in case we need to contact them as looking at order. Their info DOES print on actual paper order but not on screen on computer. When printing an order we would like to see if you can do this.. Can there be a faster way than manually moving a ski for instance if we order EDP2001 and then other items.. then another EDP2003 we have to manually one line at a time up. so that its easy for pick and pack.. is there a faster way we can sort it.? Thank you so much. Review Source James M. Director Sporting Goods Used the software for: 2+ years ### "Great stock management system" March 2, 2017 5.0 Unleashed is a robust inventory management system. I researched all the major systems prior to choosing Unleashed. I liked the simplicity of integrating Unleashed with Xero (accounting system), and I liked the easy to use interface which Unleashed offered. Unleashed keeps us on top of our stocks at all times. Pros This software keeps us completely on top of our stocks at all times. With over 100 warehouse locations it is critical for us to keep on top of our stocks, and Unleashed makes sure we can do this easily and quickly. Cons Nothing really, Unleashed make an effort to listen to their customers comments and if enough people say the same thing, they make changes accordingly, no real complaints. Review Source VR Verified Reviewer Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Migration to Unleashed and Xero from Sage 50" November 10, 2017 5.0 Pros We are a large electronic component distributor and have had many issues using sage for inventory. With so many work arounds we decided to look around and eventually after considering all the options decided on Unleashed. Unleashed for us prodvides everything we need regarding our distribution needs, we import from the USA and Europe and it makes it super easy to track our purchase orders straight through to our sales. It has saved us a lot of time on delivery notes, invoicing and purchasing in general. When there has been an issue not only the sales office in London and the bristol office have been exeptionally helpful, there customer service is fantastic and have always managed to find a work around. We have also used unleashed to propgate our products through our website so we only ever have to update unleashed instead of managing multiple product listings for the website, the APi is great and updates our products daily onto our website. Cons Not really found any yet, but as a distributor we would like to see a labelling facility for our products added at some point to the system. We have however spoken to the UK team and they are aware of this and hopefully it will be coming at some point. Review Source VR Verified Reviewer Owner , General Manager Used the software for: 2+ years ### "Tried a few, BEST inventory software for SMEs, robust useful features, saves me time and money. " February 2, 2018 5.0 Everything i need for a SME inventory software package. Pros Always adding new stuff. Its not so huge its overwhelming with unused features at a cost. Has all i need and is intuitive to learn. Lots of integrations so it can turn into a powerful component of a solid performing ERP. Cons Looking at what Xero offers and the price for it, i would have liked Unleashed to be a bit cheaper. They have an Iphone app... i wish they would make one for Android. Review Source LS Luke S. IT Information Technology and Services Used the software for: 2+ years ### "Essential Stock Management Suite" September 24, 2019 5.0 Unleashed is the beating heart of any product-based business providing full visibility across the supply chain. Unleashed provides us intelligent solutions in all areas key to our success such as purchasing/landed costs, product management across different systems, omni-channel sales management, production and reporting. Unleashed's support is second to none, the experts at Unleashed provide timely advice to help us make the most of the platform's functionality. Pros \- Extensive Xero integration with tracking categories and product-level alternate GL codes - Probably the best production capabilities in it's space - Fast and easy pick/pack/dispatch module - Purchasing and Landed Costs are a breeze - UI is refined and looks pretty slick Cons \- Lack of mobile stock management app - FIFO product costing (Unleashed uses average cost model) - A basic Point of Sale would be nice! Review Source LA Louis A. Manager Wholesale Used the software for: Less than 6 months ### "Very average " October 12, 2022 1.0 Very average experience Issues with mapping accounts to Xero which has taken Unleashed support over a month to resolve. Constantly chasing support for updates. Signed up in June to avoid price increases only to be advised a month later the reason the price was different was there was an 'inflationary price increase' in addition to the 'price increase'. Dishonest company, buggy software. Do not recommend! Pros Like most other inventory software, the basic functions work as they should Cons Once any process has been marked 'completed' it cannot be changed which causes additional work arounds, Support has been very poor. Review Source Response from The Access Group October 31, 2022 Hello Louis, Thank you for taking the time to leave a review. We were, of course, very sorry to read it. After a careful look through your history with us I can see that your mapping issues took too long for us to resolve, for which we can only apologise. I cannot however find any examples of dishonesty nor of incorrect advice, in fact we had placed you on a great path for success. We pride ourselves on our integrity. As you are still one of our customers, you are very welcome to contact us and discuss anything further through the normal channels. Ngā mihi nui The Unleashed Team EM Emily M. Operations Coordinator Food & Beverages Used the software for: 1-2 years ### "Good starter system " October 20, 2022 4.0 Overall very good. Customer service is helpful and for smaller inventory users it’s good. Pros Like the inventory management and the fact you can link it to Shopify and Xero Cons Isn’t very friendly with different currencies. If your purchase order is in a different currency it makes it very confusing and no back tracking. Document templates are very basic even if you edit yourselves and takes forever to get everything to line up Review Source VR Verified Reviewer Full Time Translator Publishing Used the software for: Less than 6 months ### "Good ERP software" October 20, 2021 4.0 We used the software to manage, store, ship, and process all the goods we have in our warehouses across the country. The barcoding features helped us a lot in that. Pros All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus. Cons The lack of accounting; automatic billing and 3PL Management. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Switched from [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Clients request Review Source VR Verified Reviewer Technology Chair Philanthropy Used the software for: I used a free trial ### "Great software, not so great customer service" February 20, 2016 2.0 When I first signed up for a trial, everything went well. I received a phone call to discuss my needs and things were generally going well. I work for a non-profit so a discount was required for us to afford Unleashed. They quoted us a price and we were pleased to continue down the path. However, after we received the quote, we have not heard back from them after several calls/emails. We're now looking for something similar that will meet our needs at our price point. Pros Software is intuitive and flexible. Technical support was knowledgeable and helped us through our specific needs. iOS app is a plus. Cons Unresponsive sales team. iOS app only has sales order functionality. Review Source Response from The Access Group March 30, 2016 Hi there, We're sorry to hear you've not had the response you wanted, especially since it sounds like your experience with the software and with our company as an NGO has been overall quite positive. (As an aside, you are correct about our iPhone app; at this point it is strictly a sales app, but with the ability to check customer, product and inventory details on the go.) We'd really like to give you the contact and support you need - could you get in contact with sales@unleashedsoftware.com or call us on one of our global phone numbers listed on www.unleashedsoftware.com and outline your concerns? We're sorry to have you let you down, and we'd very much like to rectify this with you and find out what occurred so we can improve our services in future. Kind regards, The Unleashed Team TD Taryn D. Admin/Accounts Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to use but a few nit pick things to improve on. " June 26, 2018 5.0 Pros Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers. Cons Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask. Review Source FS Frank S. Warehouse Manager Building Materials Used the software for: Less than 6 months ### "Excellent" September 27, 2017 5.0 Pros Unleashed looks really simple and clean on the dashboard area, but it actually covers all relevant functions from the very beginning steps of a business (Quote & purchase) to the final steps (Sales & returns). Every single functions are handy and easy to learn. The "Support" page are clear and helpful with both written and video instructions. Also, I have to say that the support team are highly experienced and helpful, problems and questions are able to solved effectively. Cons When entering the delivery address in a sales order, we have "address line 1 & 2" and "suburb" column. The address can be seen clearly on the invoice, but always missing the "suburb" area in the "packing list". For example, I enter "20 Starr Avenue" in "Address Line 1" and "North Plympton" in "Suburb" and leave the "Address Line 2" blank, it will only show "20 Starr Avenue" on the "Formal Packing List" with no suburb underneath. But the suburb will finally be seen on the Invoice. However, if I enter "North Plympton" in both "Address Line 2" and "Suburb", it can be seen on the Packing list, but will appear twice on the Invoice. It seems the only solution is to leave the "Suburb" area blank and always put the suburb name into the "Address Line 2"....Then, the "Suburb" column will turn out to be really useless. Review Source KL Kelvin L. Director Import and Export Used the software for: 2+ years ### "The product improved with every upgrade Unleashed have created." January 6, 2018 4.0 On-line operation, affordable cost, reliable solid performance Pros The improvements to 'Customer Pricing' made a significant difference to the user experience. Coming away from spreadsheets for customer price records was a big step forward. Especially, being able to view all the 'Customer Pricing' on one screen. Cons 'Customers' still needs further improvement in some areas. For example, to be able to view an expanded view of customer orders (past and current) when using the 'Orders' tab view in 'Customers'. Currently, obtaining details of a previous order is too lengthy a process while a customer is waiting on the telephone. Review Source Similar Products Featured