# TrekkSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrekkSoft the right Tour Operator solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126665/Tour-Activity-Booking-System/reviews --- TrekkSoft 4.5 (230) [View alternatives](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of TrekkSoft Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews MM Marisa M OwnerLeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “It’s easy but if something still with any doubt I have the chats and the videos for extra help!“ February 19, 2025 MD Mal D Owner ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions.“ November 17, 2023 BR Byron R CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “We did not hesitate to try the demo, we subscribed right a way and started working, got the training online and within days started getting bookings.“ February 6, 2024 jt juan carlos t COOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “A few issues with language and customization.“ August 3, 2021 LM Lea M Marketing Digital ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Each time we needed help was really easy to get answer.“ September 20, 2024 DM David M ownerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.“ May 7, 2021 EM Emir M MenagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to implement, good customer service.“ March 4, 2025 Diego J CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “OTA's have never worked for our business model and because of our flexibility business model, is hard to update our inventory in real-time“ April 6, 2021 ## Showing most helpful reviews Showing 1-25 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John Y. Manager Retail Used the software for: 2+ years ### "We use Trekksoft daily for all of tour operations." September 14, 2019 5.0 Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs. Pros It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience. Cons Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system. Alternatives considered [Terapeak Research](https://www.capterra.com/p/181856/Terapeak-Research/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing TrekkSoft The Trekksoft system was designed by actual tour and activity providers which is why it uniquely solves specific problems that tour and activity providers face on a daily basis. Using input from real clients that use the software they are able to use technology to help organize a traditionally disorganized market. Review Source Response from TrekkSoft January 22, 2020 Dear John, Thank you for your feedback, we are happy to work with you and to see that you are successful with our system so far. We are looking forward to many more years of partnership with you. Best Regards, The Trekksoft Team MD Mal D. Owner Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Surprisingly great solution even for very small businesses" November 17, 2023 4.0 Extremely positive and it has proved an excellent launch pad in our trial year as a start up business. It will come to full potential in years 2 and 3. Start up and ongoing costs are very acceptable, even for a small business. And if you need to talk to someone - service is quick, responsive and solution orientated. Pros Customizable at all levels - and the ability to add differing approaches to offering payment for your products (vouchers etc) and the ability to add shop items too. Cons Sometimes the terminology and vocabulary used in the menu and form systems could use more easy and accessible clarification. The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions. Switched from [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Business changed post pandemic and therefore a web payment solution most suited us. Review Source Response from TrekkSoft December 5, 2023 Dear Mal, Thank you for taking the time to share your thoughts and experiences with TrekkSoft. We're thrilled to hear that our solution has been a valuable asset for your business. Your feedback on the customization options is greatly appreciated. We're constantly striving to provide flexible and adaptable features that suit a wide range of business needs. Regarding your constructive feedback on the terminology and vocabulary used, as well as the help system's effectiveness, we hear you. We understand the importance of clear communication and accessibility. We genuinely appreciate your insight into your experience, especially in comparing TrekkSoft with other platforms. Your decision to choose us during a transitional phase for your business post-pandemic means a lot to us. Thank you once again for choosing TrekkSoft and for your valuable feedback. Warm regards, Your TrekkSoft Team PR Phil R. CEO Used the software for: Less than 6 months ### "Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you" September 15, 2017 1.0 Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business. Cons The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now. Review Source BR Byron R. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Best travel software for tour operators and travel agents" February 6, 2024 5.0 When I found Trekksoft, was like Finally! found something that can work. We did not hesitate to try the demo, we subscribed right a way and started working, got the training online and within days started getting bookings. Pros All the solutions given, starting with the booking widget, the POS and the way you can manage schedules for your tours/activities. Cons Some features that can be added like the agent allocation works when I embed in a website too, filter by user agent in POS, etc. Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing TrekkSoft Bokun actually came later, I did checked out, but Trekksoft have more features. Also Trekksoft really helped me in the pandemic, when I could not pay my sub. Review Source Response from TrekkSoft February 12, 2024 Dear Byron, Thank you for the review, we really appreciate your feedback and we are more than happy to hear that you like our system and that it is helping grow your business. About the Agents allocation and filter, this is a topic that our Product Team has on the focus, so I suggest you to contact your Account Manager in order to receive any update about the 2024 Product roadmap. We look forward to working closely with you going forward and having a very successful year. Regards. The TrekkSoft Team KH Kim H. Operations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Small-medium sized business 100% satisfied" June 21, 2023 5.0 Our experience has been great from the start. The marketing agent did a great job explaining the features, answering all our questions and consulting technical support when deemed necessary. She took her time explaining everything we needed to know via videocalls.We chose to set up everything ourselves and I do recommend this if you have the time for it (as we do in low season), because this is the best way to understand how the systems works and will make it easier in the future to make small or last minute changes. Their support line is also really great in helping you with all your questions. Live chat is quickly available, albeit during limited hours, but any email is rapidly answered as well and their answers were always useful and to the point.Once everything was set up, we never had to contact the support line again. Everything runs smoothly as it should be! Pros \- Clear pricing and commission based costs. One time setup fee, but no monthly charge, very important for a seasonal business as ours.- We set all our products and rates up ourselves, but could have given the information to the support team and they would have get us started, per their suggestion. Interesting if you do not have much time to get acquainted with the in and outs of the system.- Excellent booking app for sales agents, easy to make changes in capacities if needed.- Access to a clear guest manifest through the app at any time.- Very ease to reschedule or cancel a booking in the app.- Several integration options for your website.- Rendered clear and simple to the online customers Cons Adding a date for an activity cannot be done in the app, as far as I know, and I will just login via my browser.. I have not yet contacted support about this, because it is not a regular necessity for us and I can add it quickly via the browser. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing TrekkSoft Trekksoft offered the best information and support before we even had decided. It has all the features we need and also the most interesting pricing for our business. Switched from [Planyo](https://www.capterra.com/p/125924/Planyo/) We started with Planyo many years ago, because it had no setup fee, was also commission based and sufficient for our needs at the time. It is however not that easy to use, has an outdated look and we could only accept online payments via PayPal.Trekksoft is more expensive, but saves us a lot of time, as the calendar and guest manifest are so easy to use for our needs. Their app is also much easier in use for our agents. Customers can have an easy, modern looking experience on our website and pay with all of the most common cards. Review Source Response from TrekkSoft July 3, 2023 Dear Kim, Thank you so much for taking the time to leave us a review. Your opinion is always important for us! We are happy to see your are successful with our system and most of all that you are happy with it, our aim is always to provide a good service and make things easier in the management of your bookings and business. About the issue you are facing with adding a date via the app, I suggest you to contact our Support Team. They will be more than happy to help you with this and with any other topic you would like to clarify. Looking forward for more years of relationship with you and your business. Best, KZ Karl Z. CSO Hospitality Used the software for: 2+ years ### "Can become the best of all." December 3, 2022 4.0 We have spent a lot of time to reach an acceptable booking process for our eeds. It would we muc etter to ave a differet possibility to make the booking engine more flexible we you what to make a product that can mix different products to reach a very rela dynamic packaging , but we uderstand that to make and change an architectural structure of a service is not that easy. A parallel software like tose one to build chat bot would be nice to have, while we wait, we develope our one with this one. Pros The possiility to mix, during the buying process, different product/services to get a final result ( booked product ) close to a " dinamic packaging " . Cons unfortuately the company do not sell specific booking for ( do not uderstand the potentiality ? or lack of knowledge of the niche markets possiility ? specific market ( diving / bike rental / sailing / motorbike rental etc ) this forced us to work hard to modifiy the bookin process till we got a close booking process for the market we focusing on . Is quite clear that there is a tremedous market for specific booking engine. In te meantime we consider this one, the best one to be used for your specific market that is ot focusing on a single product but a mix of those you sell and have a final one made by several of them. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing TrekkSoft Great customer service, possibility to mix the resources to have almost a booking for dynamic packaging. App for the ticket reading via QR code.. Review Source Response from TrekkSoft December 12, 2022 Dear Karl, We really appreciate you taking the time to leave us a review, your feedback is always important to us. We are delighted to hear that, despite some limitations, our software is a good fit for your business and that the support of our team is filling your expectations. We will take into consideration all your inputs and we will get back to you to clarify the points mentioned. Best, Your TrekkSoft Team MD Mariano D. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great booking system for tours and activities providers" January 6, 2022 5.0 Pros \- Easy to make bookings (particularly with new mPOS) and to modify existing bookings - Integrated own payment processing solution (Payyo) and integration with third party payment processing solution (if needed) - Integrated channel manager (Experienced Bank) that connects with many OTAs - Many customizable functionalities - Excellent CSV/Excel exports and Zapier connection to process and data and build reports on another Business Intelligence tools - Partner network makes it easy to cross sell and invoice activities between partners Cons \- Requires a learning curve to set up the products properly - Resource manager can be trickier to set it up properly Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing TrekkSoft \- Ease to amend existing bookings or add / change payments options - Channel manager Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) \- Ease to amend existing bookings or add / change payments - Partner network functionality - Channel manager (API with major OTAs) Review Source Response from TrekkSoft January 11, 2022 Dear Mariano, Thank you for taking the time to leave us a review, the feedback from our customers is always important as it helps us to keep on improving. We are delighted to hear that so far you are satisfied with our service and that your experience with TrekkSoft has been good. We are also really happy to see that you are using most of the features of our system and that you have a pretty good knowledge of them. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team KK Karlo K. CEO and Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Great tool for tour companies!" March 10, 2023 5.0 My overall experience with TrekkSoft had without a doubt had been great. I am particularly happy with the customer service. Pros TrekkSoft is very easy to use and it's features are crucial for our business. We have used it for the last 2+ years and no problems whatsoever. Implementation of the products is easy and the staff is very helpful in the process. It had made our business run smoothly especially in the process of handling the reservations manually. 5 out of 5 stars! Cons Setting up pricing category is a bit complicated when it comes to the number of the guests. Switched from [Orioly](https://www.capterra.com/p/141308/Orioly/) Ease of use, different payment methods and approach. Review Source Response from TrekkSoft March 20, 2023 Dear Karlo, Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team EM Emir M. Menager Leisure, Travel & Tourism Used the software for: 2+ years ### "Trekksoft review" March 4, 2025 4.0 I would say overall a good experience so far Pros Easy to implement, good customer service. Cons Too many options, sometimes it takes a bit to find what you are looking for Review Source Response from TrekkSoft March 11, 2025 Dear Emir, Thanks for your positive evaluation, we are happy to help you and your business growing. Our goal is to continuously bring you value and ensure our product remains competitive and efficient. Thanks gain for your commitment, we are looking forward to a great collaboration. Warm regards, Your TrekkSoft Team SK Susanne K. Owner Events Services Used the software for: Less than 6 months ### "Great to work with TrekkSoft!" November 28, 2024 5.0 It is very easy to work with TrekkSoft. The support is excellent and the availability can be processed quickly with the app. Pros For us it is very easy to work with TrekkSoft. Cons There is nothing we can say. We love to work with TrekkSoft Review Source Response from TrekkSoft December 9, 2024 Hi Susanne, Thank you for your positive evaluation. We are very glad to hear you find Trekksoft easy to work with. One of our main targets is making our customers' operations easy to manage, together with offering the best support, and we are very proud to hear that you are satisfied. Thanks for your great feedback! We are looking forward to a strong collaboration in the years to come. Warm regards, Your TrekkSoft Team MM Marisa M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Couldn’t be more happy " February 19, 2025 5.0 It’s easy but if something still with any doubt I have the chats and the videos for extra help! Pros I didn't know anything about the product and it wasn't clear to me how everything worked. The person who contacted me was so humane and empathetic... he explained everything to me with all the patience in the world! I couldn’t be more grateful! Cons It’s simple! You do it once and it’s clear! Review Source Response from TrekkSoft February 24, 2025 Dear Marisa, Thank you for taking the time to leave us a review, the feedback from our customers is always important as it helps us to keep on improving. We are delighted to hear that so far you are satisfied with our service and that your experience with TrekkSoft has been good. We are also really happy to see that you find the system easy to use and that the material and information provided during the training is still useful. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team JL Janine L. Reservations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "From little to BIG" December 7, 2016 4.0 Well, as luck would have it, I actually used Capterra as a tool to research software solutions for reservations management. I found it extremely helpful, so I'm adding my two cents to support Capterra in helping users like you and I to make informed decisions. Enough about Capterra... let's talk TrekkSoft. The elevator pitch version goes something like this: TrekkSoft supports a wide range of company sizes from little to Big. The major attractions of TrekkSoft are a) It's ability to connect you to marketplaces; b) CSS/HTML control in select areas of the software; c) Interdepartmental connections between guest/inventory management, accounting, tour operations, and marketing; d) Online booking feature allows you to earn passive income while you focus on improving business. The longer version of my review includes a few more gory details pertaining to functionality, company culture, software potential, and business potential. Our first few months with TrekkSoft were rocky. No sugar coating here! The sales team over-promised on a few items, which was disappointing. Ask as many questions as you can and get things in writing - as you should with any company you are interviewing! The flip side of this coin is that they have worked with us on various functionality and features to resolve our issues.... some at a cost, and others not. Either way, their team has the rare trait of listening to feedback and implementing changes when possible. It has been an intense few months of getting set up and we are still working out some bugs. That being said, we are a larger, more established company than some of the smaller tour operators that might get set up in the average 14 days that they prescribe. Some changes were critical to our business process and others were user improvements that have shown me the potential for how TrekkSoft can truly connect multiple departments in our company to one hub. Not only to cut down on procedures that are disconnected, laborious, and manual, but to vastly improve collaboration. We are taking baby steps in this area, but the vision is tangible and attainable. Lastly, the online booking feature, as well as marketplace channel manager, is a reservoir of business growth that is waiting for us to tap into more. Again... baby steps. After all the plusses and minuses, I can say that we are in a better place than before we had TrekkSoft. We are growing and I believe things are only going to get better. Pros Inter-connectedness with guest management, inventory management, accounting, marketing. Cons The system can be slow at times. The reports are not as strong as I need them to be. These are concerns they are addressing with me. Review Source JG Jasmin G. Managing director Leisure, Travel & Tourism Used the software for: 2+ years ### "Recommended" December 9, 2021 5.0 Pros Trekksoft provides you a nicely designed and a modern web page, which is an great asset just by itself for someone in the travel industry. The web page builder is with nice options to sell your products to your guests by B2C method through different sale channels as one-stop-shop and/or digital market place, providing it both for you and your agents, if you have them. It is easy to use the software. The staff from Trekksoft are responsive to your messages and in your communication they care for you and they act as an excellent tourism business partner in general. Cons It would be more handy if they would have a written guidance to use the software, like a catalog or so, to have a better overview or better clearance, for 'old-fashionable' people, who are not from IT sector, but just using a software. But even the way it is - it is manageable to use it pretty easy. Review Source Response from TrekkSoft December 14, 2021 Dear Jasmin, Thank you so much for your kind words and for taking the time to leave us a review. We are happy to see that TrekkSoft is helping you to offer a successful service to your end customers. Having them and you happy is what we strive for. About the possibility of having some instructions, you can use our Help Center, there you can find a lot of articles about almost all TrekkSoft features. On the other hand you can also contact us to receive assistance, we are always happy to help our Merchants. We are looking forward to many more years of partnership and keep on helping your business to succeed. Best, The TrekkSoft Team DE Dave E. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Trekksoft is filling all of our needs" January 11, 2024 4.0 We started to grow with Trekksoft as they did as well. Pros We started using trekksoft as they started with the online booking solution. So we grown the same way as trekksoft did grow. Cons On Any Booking Tools we checkt in the past there would been some parts to compromise and find a way around it. Reason for choosing TrekkSoft We where with trekksoft since there beginning Review Source Response from TrekkSoft January 15, 2024 Dear Dave, Thank you so much for taking the time to leave us a review. Your feedback is always important and we are very happy to hear that so far we haven't disappointed you and that we fulfilled your expectations. Thanks for all the year of trust and commitment, we look forward to keep growing together and to many more successful years of collaboration. Best, Your TrekkSoft Team AU Alex U. President Sports Used the software for: 2+ years ### "It’s been moons & we are Happy ! " August 2, 2022 5.0 Smooth ride since the get go… I was one of the 1sr to sign up in Costa Rica Pros It’s easey to use & saves on time Less admin headaches for us to deal with - keep it simple & fast is key Cons Not sure about that ….I’m happy with it Review Source Response from TrekkSoft August 8, 2022 Dear Alex, Thank you so much for your kind words and review. We are happy to see that so far you are satisfied and successful with our system. Your feedback is always important as it helps us to keep on improving. Thanks for your trust and commitment. Looking forward to more years of partnership. Best, The TrekkSoft Team JR Jorge R. manager Individual & Family Services Used the software for: 6-12 months ### "Patagonia Adventure Natales" October 10, 2023 5.0 Pros all good but that most I like is the easy way to create products and sending the invoice to clientes. Cons all good, I would like to change by my self the minimum amount to transfer the money to our account. Switched from [PayPal Commerce Platform](https://www.capterra.com/p/179252/PayPal-Checkout/) price and support. Review Source Response from TrekkSoft October 26, 2023 Dear Jorge, Thank you for taking the time to leave us a review, we are happy to see that you are successful with Trekksoft so far and that it is helping you in your daily operations. We appreciate the feedback given and we will make sure to transmit it to our product team. Looking forward a long term partnership Best Regards, The Trekksoft Team EG Elena G. Booking & Content Assistant Leisure, Travel & Tourism Used the software for: 6-12 months ### "Happy, but I hope in future improvement " December 7, 2019 4.0 Generally speaking I am very happy with Trekksoft, and I hope to have more possibility and function in future. Pros What I like most is that the software is very easy to use and a lot of function are very useful to manage the experiences. Also it is very easy to create a web site. The connection with the marketplace is of course one of the most important part. Cons Sometimes I would prefer to have more choices. For example I would like for the voucher to have a period of availability, so that I can set to sell the voucher only for the next two months. Or sometimes the are words (in the creation of the website or in the booking part) that I cannot change or choose if I want them to be shown or not and I can not change them. I would also like to have the possibility to suggest another activities at the end of the booking, or during. Review Source Response from TrekkSoft January 22, 2020 Dear Elena, Thank you for your review, we are happy to see that you feel comfortable so far with our system and that it is helping you to manage your daily operations. I believe some of the things you are discribing in the cons are currently possible with our system. For example our Gift Certificates (Vouchers) they have a possibility to add expiration date and recently we implemented it as well to our discount codes. Also a good option to promote tours in the check out is our multidiscount feature, I kindly invite you to check our support pages or to contact our support team to get more assistance in the topic, we will be happy to help you with more information. Once again we are pleased to work with you and we are looking forward many more years of partnership. Best Regards, Your Trekksoft Team RR Roberto R. Marketing Coordinator Used the software for: 6-12 months ### "It has been great working with Trekksoft. " August 16, 2018 4.0 I think their is a lot of improvement in the area of Market Information. I like the Business Intelligence and the Customers Insights as an idea, but I believe this area could provide with much more usable information. Pros It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome. Cons I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others. Review Source Response from TrekkSoft August 29, 2018 Dear Roberto, Thank you for taking the time to leave us a review, your feedback is always important for us and we are glad to hear that you found or system easy and moreover that you are happy with our customer service. About the feedback you shared with us in the cons, I already asked your contact person at Trekksoft to reach out to you to discuss about the Business Intelligence feature as we do provide some demographics and also you have the sales report that you can use for your sales per activity per month, as all these reports can be filtered by activity. About the API connection with Marketplaces, you are right it is not an easy world in there, but we are currently working in a new version of our channel manager that hopefully will add ease to the connection. Once again thank you for your review and we are looking forward to create a long term relationship with your company. Best, The Trekksoft Team MC Marianne C. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great app and company" May 15, 2019 5.0 Theres nothing i do not like because if you want to change anything they are there right away to adjust for you to fit your needs. Pros I am a client of trekksoft for several years and i highly recommend it. First customer service is fast, staff are always helpful they answer and extend help to all questions i have and even guide you in setting up your website, they do tutorial and show you how patiently. Its very easy to use. Cons None that i dont like everthng is ok. i just taught at first its hard to use but after thier team teached me and showed me its just easy to set up. Review Source Response from TrekkSoft May 24, 2019 Dear Marianne, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service, we are hear to help our customer and positive reviews like yours is what give us satisfaction and motivates us to keep on working together with our customers. Looking forward for many more years of Partnership. Best, The Trekksoft Team PS Perrine S. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "professional booking system with high degree of customer care" June 3, 2019 5.0 We were searching for a booking software that would take away a lot of things we were doing individually. TrekkSoft enabled us to have great automatisms and therefore reduce the workload and the mistakes that it could result in. Easy to use, great design and logic steps for enhanced usability Pros \-) great customer support -) high level of development based on the needs of the customer -) high usability, just sometimes too many steps -) Backend handling through App, perfect for when you are on the go -) Great API connections and additional incorporations in order to allow automatisms, such as Google Calendar and Zapier Cons \-) Sometimes it is not adequate for human guides as resources -) Payouts could be more friendly for accounting and controlling issues Review Source Response from TrekkSoft June 28, 2019 Dear Perrine, Thank you so much for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that you have been successful with the system so far and that it is helping to reduce the workload. We will really appreciate if you could give us more insight about why the resources are not working as expected for you so we can follow up on that and try to improve if possible. And as well about the payouts. Thanks again for your great feedback. Best, The Trekksoft Team AP Allan P. Concierge Hospitality Used the software for: 1-2 years ### "Krain Experience" February 8, 2022 4.0 overall good experience with TrekkSoft Pros easy access to customers and excellent payment methods Cons more customer-friendly and be able to adapt to specific situations Review Source Response from TrekkSoft February 15, 2022 Dear Allan, Thank you for taking the time to leave us a review. We are happy to hear that you are satisfied with the system so far. Our Product Team is working daily to improve se usability of our platform, we really hope you can enjoy those improvements soon. We are looking forward for many more years of partnership! Best, The TrekkSoft Team SC Sean C. Business Development Manager Used the software for: 2+ years ### "Simple but slow" August 23, 2018 5.0 System is simple and direct so easy to use. but hope the process speed get better Pros Trekksoft is very easy and direct to use and also very easy to edit the reservations. One more thing that I like most is sending voucher Cons Hope the speed of the system get better. I always feel that it is bit slow to use. Also, I have sent an email to Customer Service at first about the introduction to use, but it takes a week to receive the answers(two emails) and very unkind answers, so I was frustrated Review Source Response from TrekkSoft August 30, 2018 Dear Sean, Thank you for taking the time to leave us a review, your feedback is always important for us, we are glad to hear that you have been successful with the system so far and that you like it. About the counter side of your review, rest sure that we are working on the system speed, soon (if you haven’t yet) you will notice a change on it. Furthermore, please receive my sincere apologies for the inconvenience with our customer service team, I already took actions on it and we will make sure this doesn’t happen again. Best, The Trekksoft Team DL Debby L. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Long Time Customer" April 19, 2019 5.0 We are a large and varied tour operator with multiple tours, resources, schedules and trip dynamics ... Trekksoft helps us keep it all straight so we can focus on growing, marketing and remaining a reliable tour company. Pros Great support staff The product is constantly developing and integrating with other agents Awesome website development Marketing help and deveopment Cons In the beginning it wasn't user friendly but it has kept pace with our growth and needs Review Source Response from TrekkSoft April 26, 2019 Dear Debby, Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team TB Terry B. President Hospitality Used the software for: 2+ years ### "Love this software. Easy to use and inexpensive with fast technical support." September 28, 2022 5.0 Pros Love the fast support from the staff when I have a question. Cons When I have an issue and I let them know, they oftentimes make changes based on my suggestions or issues. Love this. Review Source Response from TrekkSoft October 11, 2022 Dear Terry, We really appreciate you taking the time to leave us a review, your feedback is always important to us. We are delighted to hear that you are a big fan of our software and that the support of our team is filling your expectations. We are looking forward to many more years of partnership with you. Best, Your TrekkSoft Team PL Patrick L. Owner Used the software for: 6-12 months ### "Pretty good overall although not simple at all at the beginning. " December 4, 2017 4.0 After several contacts with several offers on the market, I chose this system which was not the cheapest and simplest, to give it a try for a couple of years and see if it woud pay off. After 8 months it looks like it is starting to move . Website is more visible and connections through API are slowly producing results. So far, I do not regret my choice although it is qute an additional overhead on my business. I will monitor the situation in the next few months. I wish that the payment system was different ( less charges from bank transfers) Pros System is very complete and complex but Customer support is very good. Website structure simple, attractive and can be modified with css to a large extent. Admin desk very extensive. Good link to Market place ( worldwide tour booking platforms) Cons It is not cheap at all compared to other systems. Very complex admin desk It takes a lot of time and stamina to master it.I still have small problems sometimes. Luckily Customer support is fast, precise and patient. Payments are made from Switzerland . Transfer fees and charges are important at both ends( transfer to France in my case). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.