# Page 2 | TrekkSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TrekkSoft the right Tour Operator solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126665/Tour-Activity-Booking-System/reviews --- TrekkSoft 4.5 (230) [View alternatives](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 2 - Reviews of TrekkSoft ## Showing most helpful reviews Showing 26-50 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Martin O. Key Account Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "API connection to OTA's via Trekksoft" November 9, 2023 5.0 We were looking for an easy way to handle our OTA bookings, be it for the control of OTA tickets onboard, for quick updates (close sales) due to operational reasons, centralized capacity control. With Trekksoft all these options could be handled. Can recommend Trekksoft to any Service provider who wants to simplify the API connection. Pros Customer service is very professional, helpful and friendly API connection is very simple and once the products are connected only few updates are needed during the year. Cons After 4 years of cooperation cannot find any negative feature in the cooperation with Trekksoft. Review Source Response from TrekkSoft November 17, 2023 Dear Martin, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our assistance and that you find our system easy to use . Thank you for your commitment and collaboration, we are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team YN Yolanda N. Tour Design Used the software for: 2+ years ### "Best Day Tour Operator Software " August 6, 2018 5.0 This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no? Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along. So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box! Pros I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly. Cons Sorry, can't think of anything to complain about. This platform is just amazing and dynamic! I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it. Review Source GT Grega T. director-owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Ballooning center Barje's Trekksoft review" October 28, 2021 5.0 All the rest is OK and happy with the product Pros On-line booking system with payment options for customers. Support from the team if we need it. Understanding of the COVID situation that affected the tourism market and adjusting the pricing for using TrekkSoft products. We as a small company prefer to pay a commission on sales of our services rather than paying a yearly fee. Cons Info regarding the refunds that we made to our customers. It was a bit complicated to be sure that we properly refunded them and make sure not to do any mistakes in this process. We need also the information in an easy way that they were really refunded and when they were refunded. The best would be if we could get this info on our registered email. Reason for choosing TrekkSoft All the info of your product we already got on the web. It was very useful to talk to your representative while others didn't bother to contact us in person. This gave us some kind of assurance that you care about your customers The most important was the first contact with your representative when I was deciding to start using your products. He gave us an acceptable option for our concerns and payments for the usage of your products although we were not very happy with the annual fee. We prefer the payment by the commission which is acceptable for us. When money comes in it is so no problem to pay the commission. This is especially important for small businesses that have low volume online sales at the beginning. Review Source Response from TrekkSoft November 2, 2021 Dear Grega, Thank you so much for taking the time to leave us this thoughtful feedback. Thank you as well for your input about the refunds, we will consider it for future improvement. But as well, feel free to contact our team so they can explain in more detail how to track refunds in your cash flow report and as well in Trekkpay Dashboard. We are really happy to hear that so far you are satisfied with our service, pricing and that in general your experience with TrekkSoft has been good. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team VR Verified Reviewer Used the software for: 1-2 years ### "Mostly horrible.... No idea how much money our business has lost because of the systems problems." October 26, 2017 2.0 Pros Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming. Cons What I like least...here is the list: -No quality customer service or person to speak to (especially on weekends which are our busiest days) -A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it. -The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click. -Tons of bugs that have prevented customers from booking. -Guests tell us all the time they cannot book -Paypal doesn't work sometimes -The app has to be shut down and reopened to be accurate -The app has TERRIBLE and limited functionality -We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up. -I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street) -Clients complain that confirmation emails go to spam Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere. Review Source Jose Alney U. Owner Hospitality Used the software for: Less than 6 months ### "Good Software with extremely bad support" September 15, 2018 4.0 At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good. Pros The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it. Cons Sales department promise you everything you ask. Then when delivering them they do not show up to support. Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface. The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale. Review Source Response from TrekkSoft September 24, 2018 Dear Jose, Thank you for taking the time to leave us a review, your feedback is always important for us. We are very sorry to hear you have experienced some troubles with our customer service, you have someone assigned specifically to help you and your team with the set up, I checked and she has been in contact with you, so would you mind checking your inbox as there are some emails that I see were sent to you but our support person haven't received reply back so far from you. Please if you have any further issues with your dedicated Integration Specialist, do not doubt to contact us back. We also know the design of our widget was not totally what you like but I can assure you that it works with all devices and we are currently working on this design as well to make it more user friendly. We hope to have a long term relationship with you, and once again do not doubt to contact us if there is anything we can do to help you out. Best, The Trekksoft Team. Aleksander T. Managing Director Business Development Used the software for: 1-2 years ### "Continously evolving to a better product" October 20, 2017 5.0 Booking software, easy management, great service, fresh websites, easy accounting Pros 2 years ago, when I was looking for a Tour management software, I was looking something like Trekksoft: Easy to use backoffice dashboard, friendly, dynamic and easy to use websites, Costumer support is on point: helpful, friendly and fast. It has improved a lot in the last 6 years with the new account manager, the service has become quicker and friendlier. Appart from that, interesting and up to date webinars, Ebooks and other news. Booking system works pretty well and accepts all kind of credit cards. Cons There were some cons at the beginning (we started using Trekksoft 2 years ago) but most of the issues have been addressed or corrected. We are now enjoying a very estable service. One of my only cons Is that I still dont see a what to offer better rates for early bird bookings (my old booking system use to have it). For the price, Trekksoft is pricey but worth it in the long term (if you join one of their annual suscriptions). I still find disappointing to pay for each offline booking (when I never use their Payment Gateway) having a professional account, that is probably my biggest con. Regardless, is a great software and I believe they will keep getting better over the years. Review Source Response from TrekkSoft December 7, 2017 Hi Aleksander, Thank you very much for taking the time to leave us a review on your experience so far. We have 2 options which may be suitable for you to charge early bird pricing . I will ask your account manager Renan to reach out to you and see if it will be a suitable solution for your business. We look forward to a very successful 2018 working with you. Best Regards, Rob Smith Head Customer Success Management JL Janine L. Reservations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "From little to BIG" December 7, 2016 4.0 Well, as luck would have it, I actually used Capterra as a tool to research software solutions for reservations management. I found it extremely helpful, so I'm adding my two cents to support Capterra in helping users like you and I to make informed decisions. Enough about Capterra... let's talk TrekkSoft. The elevator pitch version goes something like this: TrekkSoft supports a wide range of company sizes from little to Big. The major attractions of TrekkSoft are a) It's ability to connect you to marketplaces; b) CSS/HTML control in select areas of the software; c) Interdepartmental connections between guest/inventory management, accounting, tour operations, and marketing; d) Online booking feature allows you to earn passive income while you focus on improving business. The longer version of my review includes a few more gory details pertaining to functionality, company culture, software potential, and business potential. Our first few months with TrekkSoft were rocky. No sugar coating here! The sales team over-promised on a few items, which was disappointing. Ask as many questions as you can and get things in writing - as you should with any company you are interviewing! The flip side of this coin is that they have worked with us on various functionality and features to resolve our issues.... some at a cost, and others not. Either way, their team has the rare trait of listening to feedback and implementing changes when possible. It has been an intense few months of getting set up and we are still working out some bugs. That being said, we are a larger, more established company than some of the smaller tour operators that might get set up in the average 14 days that they prescribe. Some changes were critical to our business process and others were user improvements that have shown me the potential for how TrekkSoft can truly connect multiple departments in our company to one hub. Not only to cut down on procedures that are disconnected, laborious, and manual, but to vastly improve collaboration. We are taking baby steps in this area, but the vision is tangible and attainable. Lastly, the online booking feature, as well as marketplace channel manager, is a reservoir of business growth that is waiting for us to tap into more. Again... baby steps. After all the plusses and minuses, I can say that we are in a better place than before we had TrekkSoft. We are growing and I believe things are only going to get better. Pros Inter-connectedness with guest management, inventory management, accounting, marketing. Cons The system can be slow at times. The reports are not as strong as I need them to be. These are concerns they are addressing with me. Review Source EC Eddie C. Boat tour services Recreational Facilities and Services Used the software for: 1-2 years ### "An excellent work tool for keep your data in order" June 20, 2023 4.0 TrekkSoft has been a good option for keeping our client's information and payment records in order. There is something missing that I think would be 100% perfect for us if it is fixed soon. Pros I like the most that it is friendly to use. Cons The sure thing is we require to see all the information possible in every report. We hope to see all details of refunds, taxes, and discounts soon, all in a statement. Review Source Response from TrekkSoft July 3, 2023 Dear Eddie, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service. Your opinion is always important for us and help us to keep on growing. Unfortunately we couldn't associate your name to a company and it would be great if you can contact us to subscriptions@trekksoft.com so we can follow up on your requests about the reports. We are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team Diego J. CEO Marketing and Advertising Used the software for: 2+ years ### "Great booking management system" April 6, 2021 5.0 We are very happy with Trekksoft. Their customer support is great, they accompanied with a lot of patience during the integration process, which is something rare to find. Pros Easy to customize and integrate to a very complex itinerary system which opens or closes routes on real time by demand. The platform flexibility and great customer service by Trekksoft team were key for us to decide to integrate the platform for one of our clients. Furthermore, the integrated payment gateway was also a great feature. Cons Channel Manager feature. OTA's have never worked for our business model and because of our flexibility business model, is hard to update our inventory in real-time Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing TrekkSoft Support in our native language (Spanish) Review Source Response from TrekkSoft April 13, 2021 Hola Diego, Gracias por tu review! We are really happy to see that you are so far successful with our system and satisfied with our service. Your feedback is always welcome as it helps us to improve. Sorry to hear that you can't use at the moment our channel manager but rest sure that if at some point you decide to connect it by having more standard products, we will be more than happy to assist you. We are looking forward to many more years of partnership. If there is anything we can assist you with, please feel free to reach out to us. Best, Your TrekkSoft Team KK Karlo K. CEO and Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Great tool for tour companies!" March 10, 2023 5.0 My overall experience with TrekkSoft had without a doubt had been great. I am particularly happy with the customer service. Pros TrekkSoft is very easy to use and it's features are crucial for our business. We have used it for the last 2+ years and no problems whatsoever. Implementation of the products is easy and the staff is very helpful in the process. It had made our business run smoothly especially in the process of handling the reservations manually. 5 out of 5 stars! Cons Setting up pricing category is a bit complicated when it comes to the number of the guests. Switched from [Orioly](https://www.capterra.com/p/141308/Orioly/) Ease of use, different payment methods and approach. Review Source Response from TrekkSoft March 20, 2023 Dear Karlo, Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team DM David M. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "excellent program " May 7, 2021 5.0 excellent experience overall, I had a website with all the necessary information to make a reservation, but I didn't have a calendar for availability, neither the option of adding promo codes and how to gather all the information that I needed to make a reservation with no leaking information. It actually made my website eligible to make a fast and easy reservation on internet. Pros adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand. Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great. once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation. Cons The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. it took me a while and a few emails from your team support to finally made the way I wanted. I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing TrekkSoft the option of paying a commission per transaction and not a monthly fee. I was adding trekksoft on a time that I knew I was not going to have reservations, so that was the main reason why. the second reason was that when I was doing some research and ask you some questions about your options, you were very clear and helpful. Review Source Response from TrekkSoft May 10, 2021 Dear David Thank you so much for your detailed and thoughtful review. We are happy to see that so far you are satisfied and successful with our system. Your feedback is always important as it helps us to keep on improving, thanks for letting us know about the struggles with tickets and custom fields set up, I will for sure pass this feedback to our product team so they consider it for future improvement. Looking forward to more years of partnership. Best, The TrekkSoft Team JG Jasmin G. Managing director Leisure, Travel & Tourism Used the software for: 2+ years ### "Recommended" December 9, 2021 5.0 Pros Trekksoft provides you a nicely designed and a modern web page, which is an great asset just by itself for someone in the travel industry. The web page builder is with nice options to sell your products to your guests by B2C method through different sale channels as one-stop-shop and/or digital market place, providing it both for you and your agents, if you have them. It is easy to use the software. The staff from Trekksoft are responsive to your messages and in your communication they care for you and they act as an excellent tourism business partner in general. Cons It would be more handy if they would have a written guidance to use the software, like a catalog or so, to have a better overview or better clearance, for 'old-fashionable' people, who are not from IT sector, but just using a software. But even the way it is - it is manageable to use it pretty easy. Review Source Response from TrekkSoft December 14, 2021 Dear Jasmin, Thank you so much for your kind words and for taking the time to leave us a review. We are happy to see that TrekkSoft is helping you to offer a successful service to your end customers. Having them and you happy is what we strive for. About the possibility of having some instructions, you can use our Help Center, there you can find a lot of articles about almost all TrekkSoft features. On the other hand you can also contact us to receive assistance, we are always happy to help our Merchants. We are looking forward to many more years of partnership and keep on helping your business to succeed. Best, The TrekkSoft Team Marcin M. Local Manager Used the software for: Less than 6 months ### "Well, this platform would be more useful, but the group of partners, using this tool is too small" July 10, 2018 3.0 Pros I like that I can collect all the information about booking in one place. The good feature is link generator for payments - it's really nice because I don't have to be a super programmer to create a link, which will pass the booking process further. It gives a possibility to create funny/fancy/interesting buttons on web pages - that's a part of creative marketing. Cons It's not so intuitive and It should have more customization's options (f.e. we don't sell ''seats'' - it's only the name you'll think, but for our beginning workers it's a lil' bit confusing). IMHO the interface should be more windowed and making orders should be as easy as moving blocks on a schedule (example: our customer decides to order a limo tour and then he want to go to the restaurant - so we take ''limo tour'' block and move it on calendar, adding to it details about a price, customers information and stretching it for hours, it will last; below we set ''restaurant'' block. After this we can share this schedule with our partners and customers, so they'll know, what time services will start and where it'll happen). Another problem is that in our country this platform is used only by small group of companies. What if 70% of our partners would use TrekkSoft? All our planning processes and payments will be done on your platform, so doing reservations would be really easy for us and you will have an opportunity to do surveys about customer's preferences and have a lot of control (I can help you with developing your project, because I have an Idea, how you can improve Trekk - if you're interested give me a sing :) ) Review Source Response from TrekkSoft July 19, 2018 Dear Marcin, Thank you for taking the time to leave us a review, your feedback is always well received. I am glad that our system helps you to manage in better way the payments. I am sure this is saving you time and some money! We really appreciate your feedback given in the cons, I already passed your suggestions to our development team, our objective is always to have the best software for tour operators and this indeed help us to be better. We have presence worldwide but some countries are more difficult to get in, nevertheless if you are willing to give us a list from all your partners we will be more than happy to contact them and make a good offer to get them on board and ready to work with you. We appreciate all your feedback. Best, The Trekksoft Team SH SOFIA H. MANAGER Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy & Simple website and reservation platform!" May 18, 2021 4.0 We are in general satisfied with TrekkSoft. We have build up our website with this platform and it’s easy cause we can manage it all our self, which saves a lot of time and money. Although sometimes we feel the website can offer more up to date tools so we can create an even better and friendly site. The reservation platform is easy but can also need more tools. Customer service shall continue to strive to be even better and they will be all ok. Pros Website: It’s very easy to use with drag and drop function. Few but good different styles of templates, fonts and shape to choose from. Not to many functions which sometimes can limit your needs. Reservation Platform: Also very easy platform with simple steps of adding an activity. In general working very good from when guests make a reservation, cancellation etc. Cons Customer service had sometime some delays to solve our problems/issues. The follow up was missing. We reported it and can lately see a change towards the better. Information with news and changes to us have sometime been lacking, but also this is getting better. Reason for choosing TrekkSoft We trusted a European partner, for its professionalism and to avoid issues we should have had with a local company. Review Source Response from TrekkSoft May 19, 2021 Dear Sofia, Thank you for taking the time to leave us this review. We certainly appreciate your feedback as this helps us to consistently improve. Happy to hear that you see improvement in our service, I sent this info to our support team lead and he was pleased to hear that you consider that the team is performing better lately. I will as well share the info about the website with our product team for any future improvements. We are looking forward to many more years of partnership. Best, The TrekkSoft Team DE Dave E. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Trekksoft is filling all of our needs" January 11, 2024 4.0 We started to grow with Trekksoft as they did as well. Pros We started using trekksoft as they started with the online booking solution. So we grown the same way as trekksoft did grow. Cons On Any Booking Tools we checkt in the past there would been some parts to compromise and find a way around it. Reason for choosing TrekkSoft We where with trekksoft since there beginning Review Source Response from TrekkSoft January 15, 2024 Dear Dave, Thank you so much for taking the time to leave us a review. Your feedback is always important and we are very happy to hear that so far we haven't disappointed you and that we fulfilled your expectations. Thanks for all the year of trust and commitment, we look forward to keep growing together and to many more successful years of collaboration. Best, Your TrekkSoft Team CS Carlos S. Founder Performing Arts Used the software for: 1-2 years ### "HL Comedy Tours" May 28, 2024 5.0 The UX is very good, but the reporting and forms part should be improved, even the emails that contacts receive do not have a good UX. Pros It is a platform whose UX for the user is very simple and fast. Cons The reporting part should improve, it is not very simple. Reason for choosing TrekkSoft We chose the platform because of the price and the front-end UX they have. Review Source Response from TrekkSoft May 31, 2024 Dear Carlos, Thank you for taking the time to share your thoughts and experiences with TrekkSoft. We're thrilled to hear that our solution has been a valuable asset for your business. Your feedback on the reporting and emailing is greatly appreciated. Our goal is to continuously bring you value and ensure our product remains competitive and efficient. For this reason one of the focus of our Product Team during the upcoming months, is to improve the performance of the reporting. If you are interested in knowing what we plan in our roadmap for this year, please contact your Account Manager. We greatly appreciate your understanding and look forward to providing you with an ever-improving service. Thanks again for your commitment, we are looking forward to a great collaboration in the year to come. Warm regards, Your TrekkSoft Team Francesca H. CEO Computer Software Used the software for: 1-2 years ### "It Actually Works Consistently!" November 5, 2017 5.0 Pros The ability to have an integrated webpage, booking system, and reservation support system all in one, saves so much time and money. Change your schedule? Add a trip? Change it once, immediately updated on the webpage, etc. Support has been very friendly, and unlike other systems, the system works consistently. It calculates taxes correctly. It keeps a complete reservation history - no trying to guess what happened or why. We looked around a lot, made a couple of changes to what we used. This is the best by a long shot. And more comprehensive. Cons The system has a lot of flexibility - so you will probably go through a few tweaks until you find the mix of options you prefer. There may not be a simple 1-2-3 setup guide that fits your particular operations, but chances are it WILL do what you want. It will never lose information on you, and they are good at fixing/adding tools that the user base requests. The platform technology is modern, clean interface, interfaces with the big reservation portals (Viator, etc). Review Source Response from TrekkSoft November 15, 2017 Hi Francesca , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. Your account manager Renan is available for you if needed anytime. Thanks , The TrekkSoft Team AU Alex U. President Sports Used the software for: 2+ years ### "It’s been moons & we are Happy ! " August 2, 2022 5.0 Smooth ride since the get go… I was one of the 1sr to sign up in Costa Rica Pros It’s easey to use & saves on time Less admin headaches for us to deal with - keep it simple & fast is key Cons Not sure about that ….I’m happy with it Review Source Response from TrekkSoft August 8, 2022 Dear Alex, Thank you so much for your kind words and review. We are happy to see that so far you are satisfied and successful with our system. Your feedback is always important as it helps us to keep on improving. Thanks for your trust and commitment. Looking forward to more years of partnership. Best, The TrekkSoft Team ŽB Željana B. director of sales Hospitality Used the software for: 2+ years ### "TrekkSoft for travel agencies" February 9, 2022 5.0 After 3 years of using TrekkSoft, I can say it really helped us a lot. It made our reservations tracking process so much easier as well as the agent control, reporting, etc. In a few simple words, we could do other important things while TrekkSoft took care of the bookings for us. Pros What we appreciate the most is the human interaction we have with their account managers. They are always willing to help with all the questions we might have and suggest the best options for everything we need from the system. Cons It would be great if TrekkSoft had Stripe as a payment option in the future. Reason for choosing TrekkSoft It just seemed it has the most options and the best value for money. Review Source Response from TrekkSoft February 15, 2022 Dear Zeljana, Thank you so much for taking the time to leave us this kind review. We are of course happy to hear that you are satisfied with the attention received from our Account Managers and also that our platform is offering you the options that better fit with your needs. Your success is our success! Looking forward to years of partnership. Best, The TrekkSoft Team JY John Y. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Tour Business in your pocket." December 6, 2022 5.0 Overall a very positive experience and I would suggest anyone use it. Pros Once I set up my products the system takes over and does most of he hard work for me. Cons The software works well for me and any issues are resolved quite quickly. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing TrekkSoft The software allows you full control over your business and the ability to control all aspects of your company. Review Source Response from TrekkSoft January 30, 2023 Dear John, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service. Your opinion is always important for us and help us to keep on growing. We are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team JR Jorge R. manager Individual & Family Services Used the software for: 6-12 months ### "Patagonia Adventure Natales" October 10, 2023 5.0 Pros all good but that most I like is the easy way to create products and sending the invoice to clientes. Cons all good, I would like to change by my self the minimum amount to transfer the money to our account. Switched from [PayPal Commerce Platform](https://www.capterra.com/p/179252/PayPal-Checkout/) price and support. Review Source Response from TrekkSoft October 26, 2023 Dear Jorge, Thank you for taking the time to leave us a review, we are happy to see that you are successful with Trekksoft so far and that it is helping you in your daily operations. We appreciate the feedback given and we will make sure to transmit it to our product team. Looking forward a long term partnership Best Regards, The Trekksoft Team jcT juan carlos T. COO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Still learning" August 3, 2021 3.0 Pros Platform seems robust and most basic payment options are covered Cons Learning curve is a bit complicated. A few issues with language and customization. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing TrekkSoft Fast Implementation expectations Review Source Response from TrekkSoft August 24, 2021 Dear Juan Carlos, Thank you for taking the time to leave us a review, your feedback is always important as it helps us improve day to day. I am sorry to hear that you are not satisfied with our support and overall the system. Please feel free to reach out to our team with all the topics and issues you are experiencing and we will assign someone to reach out to you and assist you further. Best, Your TrekkSoft Team EG Elena G. Booking & Content Assistant Leisure, Travel & Tourism Used the software for: 6-12 months ### "Happy, but I hope in future improvement " December 7, 2019 4.0 Generally speaking I am very happy with Trekksoft, and I hope to have more possibility and function in future. Pros What I like most is that the software is very easy to use and a lot of function are very useful to manage the experiences. Also it is very easy to create a web site. The connection with the marketplace is of course one of the most important part. Cons Sometimes I would prefer to have more choices. For example I would like for the voucher to have a period of availability, so that I can set to sell the voucher only for the next two months. Or sometimes the are words (in the creation of the website or in the booking part) that I cannot change or choose if I want them to be shown or not and I can not change them. I would also like to have the possibility to suggest another activities at the end of the booking, or during. Review Source Response from TrekkSoft January 22, 2020 Dear Elena, Thank you for your review, we are happy to see that you feel comfortable so far with our system and that it is helping you to manage your daily operations. I believe some of the things you are discribing in the cons are currently possible with our system. For example our Gift Certificates (Vouchers) they have a possibility to add expiration date and recently we implemented it as well to our discount codes. Also a good option to promote tours in the check out is our multidiscount feature, I kindly invite you to check our support pages or to contact our support team to get more assistance in the topic, we will be happy to help you with more information. Once again we are pleased to work with you and we are looking forward many more years of partnership. Best Regards, Your Trekksoft Team ÁR Ángel R. Asesor de viajes digital Leisure, Travel & Tourism Used the software for: 6-12 months ### "Nos permite dar un servicio de 10" July 13, 2021 5.0 Confisr en trekksoft nos permite crear un sistema de reservas para organismos públicos que con nuestros medios propios no seriamos capaces de acometer. Nos permiten obtener otra vía de ingresos y sin apenas esfuerzo. Pros Una vez que tienes todos los servicios y actividades configurados, la opción de integrar el widget de reservas en cualquier web te permite vender en multiples sitios durante 24h los 7 dias de la semana. Se automatiza todo el proceso y solo hay que pararse a configurar bien de inicio las cosas, luego va solo!! Cons La configuración inicial es un poco compleja, pero que cosa nueva no lo es. Tienes un servicio de soporte, en inglés, pero te dicen y asesoran como hacer las cosas. Le falta estar todo bien traducido a español, ya que aún hay campos que salen en inglés, pero están trabajando en mejorar ese detalle. Alternatives considered [TuriTop](https://www.capterra.com/p/153897/TuriTop/) Review Source Response from TrekkSoft July 27, 2021 Dear Angel, Thank you so much for taking the time to leave us a review. We are happy to see that TrekkSoft is helping you to offer a successful service to your end customers. Having them and you happy is what we strive for. If you have any further comments about the complexity at the beginning of the setup, we are more than willing to receive them as that will help us improve the whole process from beginning to end for all of you. We are looking forward to many more years of partnership and keep on helping your business to succeed. Best, The TrekkSoft Team GT Gyula T. Owner and manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Using Trekksoft as a website and booking solution" January 31, 2017 5.0 We are an activity company in Hungary and Slovenia. We use Trekksoft since June 2015 and in overall I am very satesfied with it. First we have used it only for accepting creditcard payments at our reception desk. It is very simple either you use your computer or your smartphone with card reader. In 2016 I had to change our old website to a new one and I wanted to add more features to the site. As Trekksoft gives everything what I need (even more) it was logical to build a website with using their system. You don't need to be an expert in programing or super smart. It is very very easy. Even if you stuck or you would need some help the support team is allways there for you. (For example hungarian language was not available, but I needed it. We managed it pretty quick, so for now hungarian is an option too.) We had our own developed booking and administration system which is pretty good, but I must say Trekksoft knows much more, so we decided to use the booking system from the upcomming season in 2017. It it very simple and many things are automatized, like vouchers, pre and after trip infos and many more. The system can connect you to Online Travel Agents what can be a hugh help in sale. About Money. There are different subcription plans... It is not cheap, but when you think about how much would you pay for your own developed booking system and a website and marketing and so on... Believe me it's worth the money. Trekksoft is not only about their system. They support you with many advises, like webdesign or online marketing ideas, how to use social medias, checklists how to prepare yourself for the next season and so on. I think with Trekksoft and their super team everything you picture is possible. and These days I am sure with using Trekksoft you get an advantage in a hard competition of tourist market. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.