# Page 3 | TrekkSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TrekkSoft the right Tour Operator solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126665/Tour-Activity-Booking-System/reviews --- TrekkSoft 4.5 (230) [View alternatives](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Page 3 - Reviews of TrekkSoft ## Showing most helpful reviews Showing 51-75 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use An B. Vice Director Used the software for: 1-2 years ### "Trekksoft help me to find new way to connect with huge potential customers through internet" March 28, 2018 5.0 Pros Trekksoft is fine booking engine, good for SEO, secure and easy to use system. Moreover, this is a travel platform for local travel agency to share their best tour product with their best price to over the world Cons Trekksoft should have a contract with other big company such as Agoda, Skyscaners or Amadeus ... then share the sub contract to other Trekk users as the program of Google Adsense. My idea is to maximize the benefit of the Trekk users and help the trekk user 'web more interesting with much more value information. If the trekk user are the big companies, they can do themself easily to contact and link to other platform to maximize benefit, but for the small company, it will take more time. Review Source Response from TrekkSoft April 26, 2018 Hi An Bui , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team RR Roberto R. Marketing Coordinator Used the software for: 6-12 months ### "It has been great working with Trekksoft. " August 16, 2018 4.0 I think their is a lot of improvement in the area of Market Information. I like the Business Intelligence and the Customers Insights as an idea, but I believe this area could provide with much more usable information. Pros It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome. Cons I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others. Review Source Response from TrekkSoft August 29, 2018 Dear Roberto, Thank you for taking the time to leave us a review, your feedback is always important for us and we are glad to hear that you found or system easy and moreover that you are happy with our customer service. About the feedback you shared with us in the cons, I already asked your contact person at Trekksoft to reach out to you to discuss about the Business Intelligence feature as we do provide some demographics and also you have the sales report that you can use for your sales per activity per month, as all these reports can be filtered by activity. About the API connection with Marketplaces, you are right it is not an easy world in there, but we are currently working in a new version of our channel manager that hopefully will add ease to the connection. Once again thank you for your review and we are looking forward to create a long term relationship with your company. Best, The Trekksoft Team Michael T. Inhaber, Geschäftsführer Used the software for: 1-2 years ### "Great booking system for Citytour in Basel" November 6, 2017 5.0 Pros \- Connection to other booking platforms like viator, tripadvisor, getyourguide and more ... - Responsive for all clients (PC, MAC, ipad, iphone, android) Cons \- The employer which is working with the app in the tablets have no possability to take money in diffrent currencies. Only one currency for cash payment for bookings on the street. - At evening after a working day can't print out a cashbox report. How many should be in the cashbox is in the moment not reportable ... This is the onliest thing, rest of the software ist great!!!! Review Source Response from TrekkSoft November 15, 2017 Hi Michael , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. Our dev team are looking into your request currently , we will follow up with you soon. Thanks , The TrekkSoft Team Germán David O. Used the software for: Less than 6 months ### "Forced sign up - Lost money" April 20, 2016 2.0 The app is nice looking, a bit hard to use as it has so many functionalities and makes you look pretty professional. The main reason I cancel is the dishonest attitude of Nate Pirc who forced me to sign up and pay on 31/03/2016 arguing that Trekksoft rates were going to be raised on 01/04/2016 and that by paying on 31/03 was the only way I could have the regular (not raised) price. Of couse, he said it in a phone call in order to do not leave written evidence. He also lied about the acceptance of Colombian Pesos on Trekksoft payment gateway. Finally I have to thank Natalia Alzate for being the only one who actually cared about my situation after signed in. Pros Nice looking and professional. Beautifull tickets and effective integration. Webpage builder is also acurrate for tour operators. They know what they do. Integration proces is pretty well attended and they are doing an effort to make it easy for spanish speakers. Cons Customer service further than integration is very slow. Sales force? The fastest I had seen to make you pay for the service. Sadly they never showed up again after I paid. Afortunately I chose a monthy plan and not the year contract they were insisting to sell. Review Source Response from TrekkSoft August 23, 2016 Hi Germán, thank you for sharing your review. Regarding not accepting Colombian Pesos, I was informed that we tackled the issue by building you a brand new payment gateway integration. Our developers worked really hard to get the connection up and running within 2 weeks. Regarding your negative experience with one of my sales colleagues, there is really not much I can say other then that I am sorry. I understand your frustration and your review has raised flags within our organisation. Our management takes your complain very serious and will take action to ensure that similar cases will not happen in the future. We are sorry to see you leave as a customer but want to wish you and your company a flourishing future! All the best, Ilse MM Mario M. Tour Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Really good for the pandemic time" August 27, 2021 5.0 In time of pandemic the experience have been really nice. Pros I like that the software allow me to integrate all my tour into my website ana also gave me internal bookings tools Cons The invoice and voucher that my customers receive are still difficult to me customize it Review Source Response from TrekkSoft August 31, 2021 Dear Mario, Thank you for taking the time to leave us your feedback about the experience with our system so far. I am glad to hear that we could support you in a good way during the pandemic, as helping each other during all times and more during the hard ones is what we aim for. About the invoice and vouchers, I do realize that the invoices are a bit limited, but the vouchers, definitely can be customized. Feel free to reach out our support team at support@trekksoft.com and they will be able to guide you in that set up. Looking forward to many more years of partnership. Best, Your Trekksoft Team Anita Vik B. General Manager Hospitality Used the software for: 6-12 months ### "A great way to boost your business and get lots of booking right away. " February 13, 2018 4.0 Increased sales Pros \-easy to learn and set up right -easy for customers to book -great way to keep up to date with tourism trends and social media marketing - lots of interesting and useful resourses all up-to-date -love the way you all of a sudden is a part of a huge partner network - where you can cooperate with other tourism bussinesses and sell eachothers products - great that big OAT\`s like Viator is 100% integrated - you have controll of the bookings from one single place. -Love the app - our guides can sell products while outdoors! Cons Main issue: the reports that I hand over to my accountant - but luckely that is about to get sortet very soon. Review Source Response from TrekkSoft February 21, 2018 Hi Anita Vik, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team MC Marianne C. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great app and company" May 15, 2019 5.0 Theres nothing i do not like because if you want to change anything they are there right away to adjust for you to fit your needs. Pros I am a client of trekksoft for several years and i highly recommend it. First customer service is fast, staff are always helpful they answer and extend help to all questions i have and even guide you in setting up your website, they do tutorial and show you how patiently. Its very easy to use. Cons None that i dont like everthng is ok. i just taught at first its hard to use but after thier team teached me and showed me its just easy to set up. Review Source Response from TrekkSoft May 24, 2019 Dear Marianne, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service, we are hear to help our customer and positive reviews like yours is what give us satisfaction and motivates us to keep on working together with our customers. Looking forward for many more years of Partnership. Best, The Trekksoft Team DS Dean S. European tour guide, International sales and Marketing. Leisure, Travel & Tourism Used the software for: 1-2 years ### "Perfect for a Hostel" June 7, 2016 5.0 The main hostel holds 205 people at one location and another 150 at our 2nd property so we are pretty busy dealing with issues within the hostel along with making sure all of the guests are happy while staying with us. Using TrekkSoft as our booking software for tour and activities gives us the ability to book move, rebook, refund, update and check passenger lists which give us on reception more time to help the customers with other issues. If guests staying at the hostel want to know how many spots are left and what times the trips are running it takes me 3 clicks on the dashboard and I can give my guest the information. It saves me constantly being on the phone to tour providers checking passenger lists, checking time schedules which in turn promotes productivity and efficiency. Pros \- The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions. - Real time updates on passenger lists which prevents over booking. - We can monitor our growth, sales from our website and our front desk with the reports and analytics features. - The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists! Cons \- With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know. - We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us. Review Source PS Perrine S. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "professional booking system with high degree of customer care" June 3, 2019 5.0 We were searching for a booking software that would take away a lot of things we were doing individually. TrekkSoft enabled us to have great automatisms and therefore reduce the workload and the mistakes that it could result in. Easy to use, great design and logic steps for enhanced usability Pros \-) great customer support -) high level of development based on the needs of the customer -) high usability, just sometimes too many steps -) Backend handling through App, perfect for when you are on the go -) Great API connections and additional incorporations in order to allow automatisms, such as Google Calendar and Zapier Cons \-) Sometimes it is not adequate for human guides as resources -) Payouts could be more friendly for accounting and controlling issues Review Source Response from TrekkSoft June 28, 2019 Dear Perrine, Thank you so much for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that you have been successful with the system so far and that it is helping to reduce the workload. We will really appreciate if you could give us more insight about why the resources are not working as expected for you so we can follow up on that and try to improve if possible. And as well about the payouts. Thanks again for your great feedback. Best, The Trekksoft Team MM Michele M. direttore marketing Used the software for: ### "In Italia il software non funziona come potrebbe funzionare " November 26, 2018 4.0 Buona sera io ho acquistato il software ma lo sconsiglio vivamente sarà anche un buon software ma l'assistenza in Italia non funziona. Dopo aver avuto pressioni per acquistarlo sono scomparsi nel nulla . DOPO UN mese che ho acquistato il software ad oggi non riesco a farlo funzionare. Sarà anche un buon software ma l'assistenza in Italia è scarsa anzi inesistente . Avevo acquistato il software con tanta carica ora provo solo delusione , dopo un mese siamo ancora al punto 0 . Unica nota positiva mi hanno presentato Destination Italia dopo averlo ricordato piu volte . Loro sono veramente il top subito si sono messi a disposizione e subito hanno agganciato la piattaforma . Un plauso a Destination Italia , magari quelli di trekksoft italia prendevano esempio da loro come si trattano e si lavora con i clienti . Pros un software che se fa il lavoro suo dovrebbe avvantaggiare chi è iscritto a multi portali ota . Poca perdita di tempo controllo in tempo reale . Cons Un assistenza scarsa in italia . Il software permette perchè comunque è fatto molto bene . Il problema che se non si trova qualcuno che te lo spiega bene e quindi gli fa uscire tutte le sue potenzialità anche il software diventa scarso . Io sconsiglio questo software perchè in itlaia l'assistenza è veramente carente anzi nulla zero . Review Source Chelaka D. Information Technology Consultant Used the software for: 1-2 years ### "Overall experience is superb. Still we are planning to go live but up to now the service is superb. " April 17, 2018 4.0 Pros Options to create packages. Customer support. Integration to be happen since we haven't go live we cannot give a comment on that. Cons More themes or customization of pages. System takes more time to apply changes, for activity and image uploads. Review Source Response from TrekkSoft May 25, 2018 Dear Chelaka, Thank you for taking the time to leave a review of your experience so far. We are delighted to work with your company and offer you our full support. We are currently working to make changes to appear sooner than now, so rest sure your feeback is taken into consideration. Wish you lots of success with your integration. Best, The Trekksoft Team AP Allan P. Concierge Hospitality Used the software for: 1-2 years ### "Krain Experience" February 8, 2022 4.0 overall good experience with TrekkSoft Pros easy access to customers and excellent payment methods Cons more customer-friendly and be able to adapt to specific situations Review Source Response from TrekkSoft February 15, 2022 Dear Allan, Thank you for taking the time to leave us a review. We are happy to hear that you are satisfied with the system so far. Our Product Team is working daily to improve se usability of our platform, we really hope you can enjoy those improvements soon. We are looking forward for many more years of partnership! Best, The TrekkSoft Team RF Ralf F. Executive Leisure, Travel & Tourism Used the software for: 1-2 years ### "I am a happy user of the trekksoft software as this saves me time to coordinate tours and ressources" January 26, 2018 5.0 Pros The possibility of having different options of cooperation. For time beeing I work with the pay as you go option and when business grows I can buy additional options. Then I like the possibility of getting in touch and work with big activity providers like Viator, GetYourGuide and so on Cons Working together with some big activity providers the price structure (Group price / fixed price / Per Person price) have to be entered the way they want it. But this is rather the problem of the activity provider and not trekksoft and this is not a major issue. Further I dislike that tours have to be entered always in all choosen language. I have tours for the german market only and others for the english market only. The system does not allow me to offer tours in just one language. Review Source Response from TrekkSoft February 21, 2018 Hi Ralf, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team Magni Hjertenes F. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "easy for low budget" June 8, 2021 4.0 More than 75% of our guests book online. Pros Easy to start using a bookingsystem with a low budget.. Cons A bit difficult to set up availability. Review Source Response from TrekkSoft June 15, 2021 Dear Magni, Thank you for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that although the availability set up is a bit difficult, you find the system easy to use and more that you are successful in receiving most of the bookings online. We look forward to more years of partnership. Best, SC Sean C. Business Development Manager Used the software for: 2+ years ### "Simple but slow" August 23, 2018 5.0 System is simple and direct so easy to use. but hope the process speed get better Pros Trekksoft is very easy and direct to use and also very easy to edit the reservations. One more thing that I like most is sending voucher Cons Hope the speed of the system get better. I always feel that it is bit slow to use. Also, I have sent an email to Customer Service at first about the introduction to use, but it takes a week to receive the answers(two emails) and very unkind answers, so I was frustrated Review Source Response from TrekkSoft August 30, 2018 Dear Sean, Thank you for taking the time to leave us a review, your feedback is always important for us, we are glad to hear that you have been successful with the system so far and that you like it. About the counter side of your review, rest sure that we are working on the system speed, soon (if you haven’t yet) you will notice a change on it. Furthermore, please receive my sincere apologies for the inconvenience with our customer service team, I already took actions on it and we will make sure this doesn’t happen again. Best, The Trekksoft Team DL Deborah L. Owner / Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Automated and functional!" April 12, 2019 5.0 Great personal attention when I first started to walk through the whole system - a very patient lady stood by me and talked me through in baby steps - I had to do a lot of the work myself and familiarizing myself with the software but now finding it much easier and so worth it. Pros I no longer have to write emails after someone enquires or books - everything is automated, if I want it to be! Its Freeing up a LOT of time for me! HOORAY! Cons The software doesn't hold a clients credit card info so I have to ask for it again before or just after the trip which means i have to trust the client to pay the balance after the trip - or find a way to get online and pay just before the trip (difficult when people are already on vacation and may not find it easy to access wifi / internet to pay the balance. A bit nerve racking for me! Also, it would be great to have a number to call someone for assistance when needed - I have had to wait a few hours sometimes for a response - thought someone does ALWAYS respond before long. Review Source Response from TrekkSoft April 26, 2019 Dear Deborah, Thank you so much for taking the time to leave us review, your opinion is always important for us. We are happy to see that you are successful with the system and to learn that it is saving you time in your daily processes. I will pass your feedback to our product team so they can consider it for future improvent as well as the support related feedback to the right area. Looking forward to a very long relationship with your business The Trekksoft Team Neely A. Operations Assistant Used the software for: 6-12 months ### "Straightforward and reliable" May 30, 2018 5.0 The customer service team is spectacular. Pros Easy set-up on the backend and user friendly for all clients. The customer service team is one of kind. Always available and eager to help. Cons I wish they offered a SMS software component for easier communication with clients. I would also greatly appreciate if they created a newsletter component, so all of my work could be managed from one platform. Review Source Response from TrekkSoft June 7, 2018 Dear Neely, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. Rest sure that your feedback have been passed. Best, The Trekksoft Team DL Debby L. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Long Time Customer" April 19, 2019 5.0 We are a large and varied tour operator with multiple tours, resources, schedules and trip dynamics ... Trekksoft helps us keep it all straight so we can focus on growing, marketing and remaining a reliable tour company. Pros Great support staff The product is constantly developing and integrating with other agents Awesome website development Marketing help and deveopment Cons In the beginning it wasn't user friendly but it has kept pace with our growth and needs Review Source Response from TrekkSoft April 26, 2019 Dear Debby, Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team Leon L. Managing Director Alternative Medicine Used the software for: I used a free trial ### "Very functional and versatile tool" September 1, 2018 5.0 Overall I am happy with software, and it is expensive at first glance but if you calculate benefits it is money well spend. of course if you have attractive offer. If you don't nothing helps. Pros I really like versatility and functionality of software and how many partners it has. And of course customer support. Cons it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think Review Source Response from TrekkSoft September 24, 2018 Dear Leon, Thank you for taking the time to leave us a review, your feedback is always important for us. We are currently in a project to change the design of our system so it looks more attractive and mostly more user friendly, so your comments are very well received. I also passed your feedback about our website builder to the right team so they can keep that on mind for future improvement. Looking forward to have a long therm relationship with your company. Best, The Trekksoft Team VR Verified Reviewer Sales Marketing Manager Used the software for: 6-12 months ### "great tool to drive online tour sales" January 11, 2018 5.0 Pros as an online sales tool, trekksoft is great and easy to use. Their easy shop-templates are good looking and easily fit into any website Cons at the time we used it n our company, we expected more depth in the back end - assigning guides, drivers, cars, boats - basically arranging excursions and managing assets proved to be not flexible enough for our needs. Review Source Response from TrekkSoft February 21, 2018 Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. Please reach out to us for more assistance , we are happy to help you. The TrekkSoft Team TB Terry B. President Hospitality Used the software for: 2+ years ### "Love this software. Easy to use and inexpensive with fast technical support." September 28, 2022 5.0 Pros Love the fast support from the staff when I have a question. Cons When I have an issue and I let them know, they oftentimes make changes based on my suggestions or issues. Love this. Review Source Response from TrekkSoft October 11, 2022 Dear Terry, We really appreciate you taking the time to leave us a review, your feedback is always important to us. We are delighted to hear that you are a big fan of our software and that the support of our team is filling your expectations. We are looking forward to many more years of partnership with you. Best, Your TrekkSoft Team SM Solveig M. Office Manager Sports Used the software for: 2+ years ### "Sometimes misunderstanding of the questions, then the answers are not relevant for the questions." October 12, 2020 3.0 Quick feedback of the bookings. Pros I like to have the fast reply from the help-desk, much appreciated. But sometimes they misunderstand the questions and gives wrong answer... Cons We want to have the possibility for our customers to do booking at TrekkSoft 2-3 years ahead of the expeditions. Today it's not possible, why? Review Source Response from TrekkSoft October 13, 2020 Hi Solveig, thanks for highlighting the miscommunication you've faced with our help desk team. Please know that we will do everything we can to improve the quality of support delivered to you. As for tour bookings for the next 2 to 3 years, a team member will reach out to you with further information. Have a good day! Nicole LD Luciano D. gerente Facilities Services Used the software for: 1-2 years ### "ex cliente , não satisfeito" June 1, 2022 3.0 contratei a versão gratuita, como não vendia passei para versão PRO...não ajudou então voltei para versão gratuita...eles simplesmente tiraram meu site do ar ...sem comunicação antecipada para recuperar o conteúdo do site tive que pagar..... ENTÃO VERSÃO GARTUITA É PARA INGLÊS VÊR....... Pros versão gratuita e pela propaganda, achava que ajudariam nas vendas Cons taxas de serviço, a maneira que eles tiraram o meu site dor ar Reason for choosing TrekkSoft queria abrir as portas para o mercado europeu e também por ser gratuito ...... Review Source Response from TrekkSoft June 14, 2022 Dear Luciano, We are sorry to hear that your experience was not successful with TrekkSoft. We always try to give to our merchants satisfactory solutions, unfortunately sometimes is not possible. We apologize for that. Please do not hesitate to contact us if you need any assistance. Best. PL Patrick L. Owner Used the software for: 6-12 months ### "Pretty good overall although not simple at all at the beginning. " December 4, 2017 4.0 After several contacts with several offers on the market, I chose this system which was not the cheapest and simplest, to give it a try for a couple of years and see if it woud pay off. After 8 months it looks like it is starting to move . Website is more visible and connections through API are slowly producing results. So far, I do not regret my choice although it is qute an additional overhead on my business. I will monitor the situation in the next few months. I wish that the payment system was different ( less charges from bank transfers) Pros System is very complete and complex but Customer support is very good. Website structure simple, attractive and can be modified with css to a large extent. Admin desk very extensive. Good link to Market place ( worldwide tour booking platforms) Cons It is not cheap at all compared to other systems. Very complex admin desk It takes a lot of time and stamina to master it.I still have small problems sometimes. Luckily Customer support is fast, precise and patient. Payments are made from Switzerland . Transfer fees and charges are important at both ends( transfer to France in my case). Review Source IR Ignacio R. Head of Workshop Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy & Intuiitive " June 24, 2019 4.0 We have the Office in our smartphones at any tone!!! Pros Is a very useful system to conecting and displaying booking options. The info actualización is very easy and the notification way by Google calendar is efective. Cons Some time we have problems with the booking notifications by email. But maybe, is an conecting problems. Review Source Response from TrekkSoft June 28, 2019 Dear Ignacio, Thank you so much for taking the time to leave us a review, your feedback is always welcome as it help us to keep on improving. We are happy to see that your experience with Trekksoft have been successful so far. We will pass your feedback to the right department so they can keep an eye on the notifications system. Looking forward a long term partnership. 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