# Page 4 | TrekkSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TrekkSoft the right Tour Operator solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126665/Tour-Activity-Booking-System/reviews --- TrekkSoft 4.5 (230) [View alternatives](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of TrekkSoft ## Showing most helpful reviews Showing 76-100 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aM andre M. ceo Used the software for: 6-12 months ### "Expensive / bad crm / not good features" January 30, 2018 2.0 Pros It's supposed to be taylored-made for tourism, although it's far behind the real situation, often we find ourselves adapting to the system... Cons Horrible CRM - Takes weeks For simple things, such a banal thing like: 'know who is or not in today's tour' - it's an added feature --> Scammers.. Expensive and worse than similar products on the marke such as Xola cheaper and better Review Source Response from TrekkSoft February 1, 2018 Dear Andre, Thank you for taking the time to leave us a review. We are sorry that you had the expectations that we would provide you with a CRM, TrekkSoft is not a CRM. We provide a booking software which includes a payment solution and a website builder for Tour & Activity Providers such as your business. Regarding who is attending your tours , we do have a number of different ways in which you can get this information. The simpliest way is included on all plans, also you can easily check on our mobile app. Some of the more advanced ways of getting this information in a customised way is only available on our higher priced plans. Please feel free to reach out to support@trekksoft.com if you require more info. Best Regards, Robert Smith Head Customer Success Eduardo A. CEO & Founder Used the software for: Less than 6 months ### "DRIVING CHANGE AND INNOVATION IN A TOUR COMPANY" December 20, 2017 5.0 SALES!! Pros \- Customer Support: Customer Team is just incredible. They are fast, effective and generate notorious value when needed. - Booking Engine (Intranet): The backend of the booking engine has endless features and options and is very easy to understand and use. - Sharing Knowledge: Personally, their tips, blog and webinars are just great. Cons \- Lack of Features (Front-End): At the moment, front-end customization is a bit limited as we need to adapt to the standard (and awesome) booking engine they developed. However, I'm sure that TrekkSoft will improve their customization process and features very soon. Review Source Response from TrekkSoft February 21, 2018 Hi Eduardo , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team EF Eva F. Travel Agent Hospitality Used the software for: Less than 6 months ### "Great tool that makes our jobs easier!" June 3, 2022 5.0 A positive experience overall! Pros It works great It works well, fast and securely. It's proven to be very reliable. Cons I believe the overall interface could use some tweaking, and the platform itself could potentially be a bit more improved and user friendly - for a better overview of reservations, less steps to take to get to a file, etc. Review Source Response from TrekkSoft June 13, 2022 Dear Eva, Thank you for taking the time to leave us a review. Your feedback is always important as it helps us to keep on improving. I am happy to hear that so far in the time you have been using our platform, you had a good experience. About the user experience, I will pass your comments to the Product Team and we will work to improve it and make it more intuitive. If you need any assistance, please do not doubt to reach out to us in our support e-mail or chat. Looking forward to a long and successful partnership. Best, The TrekkSoft Team SM Stephanie M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great booking system" August 17, 2018 4.0 Connection to channels really safe us a lot of time managing bookings from different channels, and avoiding mistakes. Very responsive customer service that solves problem very quickly. Pros \- Can be connected to many channels - Easy to use - Super responsive customer service Cons \- Glitches happen - Minor shortcomings, such as payout report doesn't give detailed information such as adult / child Review Source Response from TrekkSoft August 23, 2018 Dear Stephanie, We really appreciate that you took the time to leave us a review. We are glad to hear that you find our system useful and moreover that our channel manager is helping you to save time while managing all your bookings. Everyday we are working on make our system better, so your report in the cons will certainly help us to improve. Best, The Trekksoft Team NP Nathan P. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Positive and quick easy to use " September 24, 2017 5.0 its a full service tourism suite. Pros this software if full service booking suite with all the bells and whistles that go with it. Trekksoft have not left a stone unturned if you need it to run your tourism based business then Trekksoft has it covered. Cons The only thing that I found frustrating is that on the start-up package you have an initial account agent for the set-up process but once you have set-up you needs to email support team for answers and to assistance. Although I do agree that with the low their packages and account manager should not be an ongoing thing. I think it would be best to have a point of contact for at least the first 6 months of signing up to allow for further training and questions. Review Source Response from TrekkSoft October 17, 2017 Thank you for your review and your feedback, Nathan! I have passed on your comment to the customer success team and we will keep this in mind. We strive to provide the best service possible to our users and constructive feedback like yours is always appreciated. Olivia from TrekkSoft SG Simon G. Assitant Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to use. Work well. Good customer service." July 8, 2018 4.0 Pros The software is really easy to use. It has an great app for smartphone which is really handy if you are on the go while using it. Cons Sometimes there is some bugs that happens when customers pay, where they show up as "ghosts" with no personal info. Review Source Response from TrekkSoft July 12, 2018 Dear Simon, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you still find our system useful after years of partnership and that you have been successful with it. I am sorry to hear about those "ghosts" bookings, but I have already reported this to your account manager so he can take actions on it if is still necessary. Or if you prefer you can send us an internal email with more info about the issue so we can investigate further. We are here to support you and help you grow your business. Looking forward for more years of partnership. Best, The Trekksoft Team JN Jaanika N. Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Tool that helped the success for my business" January 31, 2017 5.0 I started using Trekksoft shortly after we just opened our tour operation business and we where in a big need for a tool to make us visible and also manage our guests. Since this day- no regrets. As we are a small company and back in the days had no money for hiring someone to build our web, handle our systems etc. Trekksoft offered it all for a reasonable cost. Also it is really easy to use even for someone who has no idea in building websites and handling back office. Also communication with them has always been really fun and everybody is always really helpful. They also organise different interesting Webinas and have an interesting blog I would recommend to follow. Would always recommend for anybody working in tour business. Review Source LO Lahcen O. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Not very practical " January 19, 2020 1.0 Pros Easy registration Nothing nice about it if I’m honest Cons Slow And not very practical especially managing tours and activities which it’s supposed to the best. Review Source CD Cristophe D. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "The product is not even half developed, it is slow and you will never hear from them after you buy!" October 24, 2017 1.0 No benefits at all, too slow and to complicated to use not to mention the price. Pros Nothing, because they ripped us off, took our money and dissapeared. Nothing actually worked for us and I don't need to mention the worst customer service ever, they don't care about customer and I can just say it is a SCAM! Be careful. Cons No customer support, slow and too complicated system with too many featuers. They worst customer service ever, after we paid they dissapeared and never delivered anything! The system is not worth a penny! SCAM! Review Source Response from TrekkSoft December 7, 2017 Hi Christophe, Sorry to hear your feedback is not positive . We were never made aware of any issues from you on any communications in the past . I have reviewed your account and see that we always paid you out on a regular basis and there were never any bugs reported to us from your company. Best Regards, Please feel free to reach out to us at suport@trekksoft.com if you want to share any further info. The Trekksoft Team Espen L. Co-founder at Brim Explorer Used the software for: Less than 6 months ### "The most versatile booking system software for tours and add-ons. " June 15, 2018 5.0 Pros I like how easy it is to use and all the great functions. Being able to schedule pre and post trip reminders using both e-mail and SMS is great, and being able to fully customise pdf tickets and reminders is really nice. Cons The only thing I don't like so far is that it is a bit expensive. We only just started using Trekksoft, so hopefully it will prove it is worth the money. Review Source Response from TrekkSoft June 19, 2018 Hi Espen, Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are delighted to hear that you like our system and that it has been of help to handle your business communication. We look forward to work with you over the years. Best, The Trekksoft Team VR Verified Reviewer Founder Used the software for: Less than 6 months ### "The Biggest Headache in My Business" October 16, 2017 1.0 Pros Relatively easy to use and to set up compared to other products. It also had all the features that I was looking for. Cons In theory Trekksoft does everything it says it does but the reality is different. I collect a deposit, then send out a second invoice for final payment closer to the tour. It was so confusing that even my account manager from Trekksoft had difficult saying how much the customer owed. Then, the amount showing wasn't even correct. I waited for over two months for this to be fixed but it never was. It's the worst customer service I ever had and the product bugs are huge. Review Source SR Sanyukta R. Manager Hospitality Used the software for: 6-12 months ### "2023 review" May 20, 2023 5.0 availability of tours is great Pros easy to use and is very well priced and popular activies Cons nothing more yes sometimes availability factor Review Source Response from TrekkSoft May 29, 2023 Dear Sanyukta, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service. Your feedback is always important as it helps us to keep on improving. Looking forward to more years of partnership. Best, The TrekkSoft Team MD Matthew D. Programme Administration Used the software for: 1-2 years ### "Trekksoft helps me make my bookings and reservations efficiently and smoothly. " August 25, 2018 4.0 Nothing I haven't already mentioned. Pros Trekksoft is great. I can quickly search what I am looking for and do what I need to do. The colour scheme makes it easy to read. Cons The basket details page sometimes has too much info in one place and when some articles are updated I still have to update the others manually. Review Source Response from TrekkSoft August 30, 2018 Dear Mathew, Thank you for taking the time to leave us a review, your feedback is always important for us. We are glad to hear that you have been successful with Trekksoft and that it is helping you to make your bookings management faster and efficient. About your concerns showed on the cons section of the review, we are not sure on what you mean with it, but already requested someone in our team to reach out to you and help you out with it. Best, The Trekksoft Team SG Sergio G. reservation Wireless Used the software for: 2+ years ### "Great product, would certainly recommend" April 28, 2021 5.0 Pros TrekkSoft offers many features and a good website. The support team is always there to help Cons Nothing in particular, just minor details Review Source Response from TrekkSoft April 29, 2021 Dear Sergio, Thank you for taking the time to leave us a review. We are happy to hear that you are satisfied with the system so far. We are looking forward for many more years of partnership! Best, The TrekkSoft Team VG Vera G. Office Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Good - practical for tours - to be improved for bike rentals" August 24, 2018 4.0 Pros It is easy to send payment links to customers, customer support, mapping with plenty of agents possible and easy to process Cons software is rather slow, display of tours could be better Review Source Response from TrekkSoft September 19, 2018 Dear Vera, Thank you for taking the time to leave us a review, we are happy to hear that you like our system so far and that it is helping you with your bookings management through all our channels. Your feedback is important as it helps us to improve, we will be looking into improve it more, as a matter of fact we recently released a fix that is supposed to improve the speed of our system so you should see results soon (if you haven't yet). Looking forward to have a long term relationship with your company. Best, The Trekksoft Team RK Ross K. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Very user friendly and easy to follow. Excellent customer service." February 13, 2018 4.0 Easy for customers to book through. Gives credibility. Easier to manage resources. Pros Easy to use. Looks professional. Strong reputation. Excellent customer service and local contact for networking. Adaptable to my needs. Cons Slow to connect with other platforms such as viator. Email notification of bookings can have a small delay Review Source Response from TrekkSoft February 21, 2018 Hi Ross, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team CN Christian N. Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "High quality software with excellent service!" March 11, 2019 5.0 We have integrated it to handle all our bookings in our treetop parks and our bow tag and paintball activities. Pros We had some requirements that this was one of the only booking software to handle. The training and integration team is one of the best I have experienced Cons We lack a sales platform for merchandise and shop items without a booking attached. Review Source Response from TrekkSoft March 20, 2019 Dear Christian, Thank you so much for taking the time to leave us a review, your feedback is important for us, as it helps us to keep growing and improving our product. We are happy to hear that Trekksoft have been useful for your business and that it suits with your requirements so far. About the platform for merchandise and shop items. Have you seen our shop items feature? I believe that would be useful for you, please take a look to the following guide or you can always contact your support person so they can give you more insights about it and analyze if it fits your requirements or not. https://support.trekksoft.com/hc/en-us/articles/203246677-Shop-Items-Gift-certificates-and-souvenirs Looking forward a long term relationship with your company The Trekksoft Team RG Rachel G. Customer Service Manager Retail Used the software for: 6-12 months ### "Customer Service Help" August 24, 2018 4.0 Pros Often quite self explanatory and easy to use Cons Has some glitches in search functions, when searching for a name or an email address it is not bringing up all options. EG, when I search a name and then search the email address that is coming up for a booking, the booking I took the email address from does not come up Review Source Response from TrekkSoft September 19, 2018 Dear Rachel, Thank you for taking the time to leave us a review, your feedback is always important for us. Would you mind sending us more details about the issue with the searching option, we will need specific examples with basket id and to specify if the issue is with the search tab in the bookings overview or in the search tab in the left menu. With that info we will be able to investigate further. Once again thank you for your feedback and we will be looking forward to have a long term relationship with your company. Best, The Trekksoft Team Svanhild L. Daglig leder Used the software for: 6-12 months ### "The every day running of our activity business has completey changed to the better after TrekkSoft!" February 28, 2018 4.0 Pros The way it frees so much time for us by having customers do most of their booking themselves. This makes us able to focus on improving our products and being innovative. Cons Sometimes it takes too long time to get answers through the TrekkSoft-chat. The app is not optimal, especially taking payment from the phone hardly works. Review Source Response from TrekkSoft March 28, 2018 Hi Svanhild, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. For faster support , please also use our support@trekksoft.com email. The TrekkSoft Team EA Eid A. Travel agancy Leisure, Travel & Tourism Used the software for: 1-2 years ### "Amazing " December 9, 2019 5.0 Pros It’s flexible and easy to use and always online you can get it any time Cons Some times guest booking and didn’t come Review Source Response from TrekkSoft January 22, 2020 Dear Eid, Thank you so much for your review, your feedback is always important for us. We are happy to hear that you are successful so far with our system. I am as well sorry to hear that sometimes you have no shows, but I would suggest you review our down payment feature which normally helps to reduce the number of no shows. Best, The Trekksoft Team SH Samuel H. tour operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great app" May 21, 2019 5.0 Online booking is automated and keeping track of bookings and guest requirements is available at my fingertips. Organizing resources and automatic booking close-off eliminate over booking. The customer service and assistance is very professional and willing to help resolve any issue. You are never left alone but feels like i have my own office staff right at my finger tips. The best thing of all is the cost, surely value for your money. I highly recommend this app to anyone looking to improve their booking system and grow their business. Pros What I like most about the app, is the fact that as a small business operator this app give me the flexibility and freedom to concentrate on providing high quality service while the app take care of my schedule and bookings. Cons Not much there not to like about the app. How ever the default currency should be in USD since that most customers prefer to trade in USD. Review Source Response from TrekkSoft May 24, 2019 Dear Samuel, Thank you so much for taking the time to leave us a review. Your opinion is always important for us! We are happy to see your are successful with our system and most of all that you are happy with it, our aim is always to provide a good service and make things easier in the management of your bookings and business. About the point mentioned in the cons, I believe our support team already contacted you in order to explain how to make the change from EUR to USD. Looking forward more years of relationship with you and your business. Best, The Trekksoft Team TB Terence B. CEO Used the software for: 6-12 months ### "CEO" October 4, 2018 5.0 More front end templates with potentially display advertising as idea. Pros Simplicity and flexibility. Adaptable to most real world requirements and tour offerings. Well thought out work flows and seemly intuitive. Cons Currency and some fees. Not clear on enrollment. Still trying to figure it out. Some processes need to some refinement and occasionally we run into minor software issues. Review Source Response from TrekkSoft October 18, 2018 Dear Terence, Thank you for taking the time to leave us a review, your feedback is always important for us. We are happy to see that you like our system and you have been succesful with it. I will ask the person in charge of your account to contact you so you can help us with more details about the processes that you think need refinement, for us improvement is key and we are happy to hear your feedback on it so we can work on our weaknesses. Best, Trekksoft Team CB Collette B. Office Manager Used the software for: 1-2 years ### "Great Customer Service" August 20, 2018 5.0 good service Pros customer service was accurate and to the point, using photos and other illustrations to for better understanding Cons may take a few hours for first response. they require at least twenty four hours to get back to you. Review Source Response from TrekkSoft August 29, 2018 Dear Collette, First of all, thank you for taking the time to leave us a review, we really appreciate your feedback. We are delighted to hear that you have been successful with the system and that the answers provided by our customer service team were accurate. Your opinion is well received, and believe me that we are currently looking for ways to decrease the waiting time for support, hopefully soon you will see news. Best, The Trekksoft Team aA arzu A. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "My experience with Trekksoft has been very positive. " October 30, 2017 5.0 \-Payment gateway -Booking engine -Book keeping Pros I like the very efficient customer support. Features are getting better everyday; they listen to their customers. Cons Not being able to make bundle changes. I have to make a change to each item. Prices are not on the cheap side; it could be priced a bit more positively for the small business owners. Review Source Response from TrekkSoft December 7, 2017 Hi Arzu , Thank you very much for taking the time to leave a review on your experience so far. I have passed your feedback to our development team. We look forward to working more closely with you in the near future to ensure you keep getting the best from the software. Best Regards, Rob KR Kristina R. Business Manager Used the software for: ### "Great Service and Easy to Use Comprehensive Tour Booking System" May 27, 2015 5.0 Using TrekkSoft booking system has brought our business operations to a new level and saved us hours of everyday tasks to keep our business flowing and prevent overbooking. We provide speedboat tours from Split to the nearby islands and what we needed was an easy to use booking system which will help us monitor available capacities at all times no matter where we are at the moment. The biggest advantage of TrekkSoft booking system is the ability to integrate booking buttons right on our existing website . This was very important to us as we spent significant amount of time designing our website and making it easy to navigate and use. The second big advantage of TrekkSoft system is of course its mobile application which enables us to instantly check and if needed change the capacities of each tour we provide on any available tour date. Application also enables us to scan our customer ticket making it very useful when our guests arrive at our office as we can find their ticket details in a blink of an eye. Finally we really love the partner network which is another great feature of TrekkSoft which enables us to connect with different tour operators in the area and promote their tours on our website without the need to call them to check for the available capacities of a particular tour. Everything is automatized and connected making the booking of our partner tours as easy and fast as if we were booking our own tour. All in all TrekkSoft is a great tour booking system but the great customer service they provide and the help that they offer regarding any question we might have makes it even better. Review Source Similar Products Featured ## Related categories [Travel Agency](https://www.capterra.com/travel-agency-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Reservations](https://www.capterra.com/reservations-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.