# Page 5 | TrekkSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is TrekkSoft the right Tour Operator solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126665/Tour-Activity-Booking-System/reviews --- TrekkSoft 4.5 (230) [View alternatives](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of TrekkSoft ## Showing most helpful reviews Showing 101-125 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC John C. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Getting a Professional Edge for a New Walking Tour Service.." December 21, 2016 5.0 Having seen the site a fellow travel guide in the UK had built based on one of Trekksoft's templates I decided it was high time I 'pimped' my internet shop-front - so many tour guide sites are purely functional calling cards, which make no attempt to visually attract tourists their direction, and are merely there - in a perfunctory way - to make information available for prospective customers. Much of Trekksoft's approach on the other hand, seems to revolve around the simple philosophy of enabling the client to upload photo's which will make up a large part of the homepage and/or other pages, and of providing various templates in which the uploaded content can engage prospective users of the service. I found the initial training to be very straightforward - where questions arose further along the line, follow-up assistance was prompt and clear. Thanks again to Olan in Dublin and Jordan in Trekksoft customer service who helped get my one-man walking tour show off the ground! Pros Provides a wide range of well-designed templates to suit a large variety of client priorities and requirements. Cons Could do with a site map or a help function to enable the client to chase up on questions which might not fully necessitate a call to the customer service centre. Review Source VR Verified Reviewer Psicologo E-Learning Used the software for: 1-2 years ### "Ottima risorsa!" October 22, 2023 4.0 Pros Agevole da usare, semplice eassistenza super! Cons Difficoltà nel correggere eventuali errori, purtroppo. Review Source Response from TrekkSoft October 30, 2023 Dear Merchant, We are happy to see that your experience with Trekksoft have been successful so far. Thank you so much for taking the time to leave us a review, your feedback is always welcome as it help us to keep on improving. Looking forward a long term partnership. Best, The Trekksoft Team CH Christian H. Managing Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Successful roll-out at business-start-up" November 6, 2021 5.0 Pros Setting up our offerings and services was straight forward. Had great support from Trekksoft implementation team Cons Nothing yet, have not yet applied all features Reason for choosing TrekkSoft Handling of customer payments, support Review Source Response from TrekkSoft November 9, 2021 Dear Christian, Thank you for taking the time to give us your feedback. We are delighted to hear that you found our support during the implementation great and that was helpful for you and your business. Please do not doubt to contact us whenever you are ready to play around with all other features we have to offer. Looking forward to years of partnership. Best, Your TrekkSoft Team VV Vesna V. Booking manager Used the software for: 6-12 months ### "Helpfull, reliable, fast, logical, friendly staff." May 10, 2018 5.0 new knowledge, easier business Pros i like because you set it once and it works with all necessary procedure...yo send automatically confirmations and everything. Back up of sistem is always there. Cons it has some things about rental that could be better...you are not alowed to count from hours days automatically, only you could choose daily or by hours counting... Review Source Response from TrekkSoft May 28, 2018 Dear Vesna, Thank you for taking the time to leave us a review of your experience with our system so far. We are delighted to hear that Trekksoft have been helpful for your business' daily operations. The feedback from our customers is alwasy very appreciated, so rest sure that we have sent it to the right team to consider your opinion for future improvement of our rental feature. Best, The Trekksoft Team MW Mitchel W. Manager Sports Used the software for: Less than 6 months ### "Easy to customize. Easy to navigate admin portal. Works great with WordPress." April 12, 2018 5.0 Easy to expand your company's reach. Pros The Admin portal is easy to use and Navigate. Support is always available and helpful in creating ideas for your company. Support was able to offer suggested method used by other tour companies which gave me great insight as to what is possible with Trekksoft partnership. Cons The transactions fee are slightly more than my ATM card machine. Both speaking with support I was told that fee can be negotiate depending on the amount of transaction being made. So hop when I continue to grow the business a better transaction rate can be offered. Requires device with data access. In my country mobile data is expensive. In the Americas or Europe I don t see this as a problem. Review Source Response from TrekkSoft May 25, 2018 Dear Mitchel, Thank you for taking the time to give us your feedback. We are delighted to know that our system works good with your wordpress site. It is important for us to hear about the experience of our customers with the system as it help us to improve it day to day, so your thoughts have been more than welcome Looking forward to work many more years with you. Best, The Trekksoft Team GG Giulio G. Front Office Used the software for: Less than 6 months ### "Good features, low service" June 14, 2018 3.0 Pros very good level of customization of the booking management friendly gateway payment, specially for South America awesome app when you are "into the process" Cons prices too high, lack of options for everyone's needs terrible customer service, just one month to get an answer false expectations, they do not keep their promises Review Source Response from TrekkSoft June 26, 2018 Dear Giulio, Thank you for taking the time to leave us a review. I am glad to know that you found during your free trial period that our system, payment gateway and app are good. As yourself noticed during that period, our system has many functionalities that help companies to better manage their bookings and help to grow their business. I am sorry that you couldn't move forward in the negotiation, but as you must know the platform is at your service under a paid suscription and not just under commissions. To my understanding our sales representatives did all that they could to offer the best deal possible to you but I hope you can understand that we can't just waive that payment and offer our services for free, that wouldn't be fair with all the thousands of customers that are currently using our platform and paying the normal fee. Our pricing includes supporting calls with an expert to help you out in setting up the system, and unlimited email support, so if at some point you decide to accept the deal that was offered, rest sure you will have a great customer service team at your disposal. Best Regards, The Trekksoft Team AK Ahmed K. Tour Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy use booking system with great stuff" June 20, 2018 5.0 Can get my booking easy ,No now show any more Pros Customer services always give help and Answer. Easy use steps, I like also they add new features to the system Cons Easy step to use, Multi Language website, very Simple with great features The Customer service are very great with update and news Review Source Response from TrekkSoft June 21, 2018 Dear Ahmed, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. We are here to support you and help you grow your business. Best, The Trekksoft Team KH Kelly H. Owner Used the software for: 2+ years ### "Easy to set up, with quick and efficient customer service available when needed" February 19, 2018 5.0 Ease of use for our customers and keeping our books up to date for upcoming tours. Pros Ease of set up and customer service, additional features being added each year as they continue to improve. Cons Since we run multiple tours at various times of the day, it would be ideal for our customers to see what is available on the day instantly, without having to contact us first. Review Source AS Ante S. IT Specialist Used the software for: 1-2 years ### "Great booking software with many features" March 25, 2018 5.0 Pros The best about the software is that it offers many features and functions, you can use it in almost any case you have. The support is great and responds fast (email and telephonw). They also organize many seminars showcasing the industry and their product. Cons The software is a bit hard to use at first but when you start using it, it all becomes much simpler. Review Source Response from TrekkSoft April 18, 2018 Hi Ante, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team AK Andrew K. Tour Director Used the software for: 1-2 years ### "Well thought out software that has been an envaluable tool in enabling Therapy Charters " December 19, 2017 5.0 Pros Easy to use and allows for access on the run. Also allows for both great back end support to the end user who needs assistance. Cons The time it takes for pages to load between searches. Once on the site and a new search has to be performed it takes way to long to navigate or open new pages. A quicker time process would greatly speed up processing. Review Source Response from TrekkSoft February 21, 2018 Hi Andrew , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team MS Marc S. CEO at Green Island Tours - Easter Island Used the software for: 2+ years ### "Trekksoft make it easy to make changes and do my own thing on my website. " June 19, 2018 4.0 Pros That I am in charge and I can make changes when I like. The customer support is always around when I need and the styles of the webpages give a very professional look to my webpage. The quick book options on the website cut down on my emailing time also which is a bonus. I would recommend the product to anyone in the tourism business. Cons Some minor adjustments could be made in things like bloging and ease when dealing with multiple languages. Review Source Response from TrekkSoft June 21, 2018 Dear Marc, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. Everytime we are trying to improve so your feedback is well received. Best, The Trekksoft Team Tamara K. Manager Used the software for: Less than 6 months ### "Very flexible and powerful system" October 29, 2017 5.0 Finally, have a overview for all our products in one place. Pros It is all in one: booking system, payment gateway and channel distribution. Calendar Sync works just fine. No need for anything else. Customer service is above expectations. Review Source Response from TrekkSoft December 7, 2017 Hi Tamara, Thank you so much for taking the time to leave us a review on your experience so far. We look forward to working closely with you going forward and having a very successful 2018 , Regards, The TrekkSoft Team LS Luis S. General Manager Hospitality Used the software for: Less than 6 months ### "A huge headache since the beginning!" June 26, 2016 2.0 I´ve been using Trekksoft platform for the last 4 months and we had a huge amount of problems since then. The person we deal with is a good guy but the technical support from the company is useless to correct the bugs that occur over the platform. Pros I like their platform and it´s very convenient since I can add as many tours and services the way I want. Cons Their Payment Gateway, which should be the best service available had an enormous amount of problems since we hired them. We missed lots of sales because of that. Review Source Response from TrekkSoft July 19, 2016 Hi Luis, I'm really sorry that your experience with TrekkSoft has not been as positive as you expected. I've been talking to your account manager, Andre Mühlemann, and he promised me to reach out to you to look for a solution together. I'm happy that you like the platform, now let's make sure we fix the payment gateway issue as soon as possible so you will be able to make full use of it! - Ilse Schoemaker Luis Dario F. Socio fundador Used the software for: Less than 6 months ### "Really great stuff" March 28, 2018 5.0 Pros Versatility and helpful staff. I can set up any kind of tour or activity for my rentals and manage the whole process. Cons Wish it was free, but then it would probably not be great. The package with the APIs is really expensive, they need to work on that. Review Source Response from TrekkSoft April 26, 2018 Hi Luis Dario , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team mP max P. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "we think that the program will be very useful and simplify the processes as we understand it " December 19, 2017 4.0 with this system I have the control of my offer on the web in addition to being responsive on all mobile platforms, which offers me a payment system with a low commission and constant courses and webinars Pros how work the web page whit the sistem they really understand how this business works and what their needs are Cons that there is no Spanish version and I wish there would be a personal training and more pay form for the customers Review Source Response from TrekkSoft February 6, 2018 Hi Max, Thank you very much for taking the time to leave us a review on your experience so far. I have asked your account manager to reach out to you to ensure you have had sufficient training, he will be in touch shortly. Best Regards, Rob Head Customer Success Management HM Henry M. Guía Profesional de Turismo Used the software for: 2+ years ### "The Perfect Solution!" December 8, 2017 5.0 It is an excellent product! I highly recommend it! Pros The platform is excellent! It is a whole solution. I used to work with a webmaster who designed the website, but every time I needed a change, it required three or more days. Now I do it myself immediately! This gives me autonomy and versatility! In fact, it costs me less money! Cons The instructions to operate the software are not always clear. I have to admit that these procedures were new to me. Modern learning techniques are very intuitive. Sometimes, older people need a clearer degree of explanation. The great advantage has been the excellent technical support I received. Fast and effective. Review Source JL Jérôme L. Managing director Leisure, Travel & Tourism Used the software for: 1-2 years ### "A great partner for our business" October 4, 2017 5.0 Trekksoft offers a wide range of solutions for any needs we may have. Pros Trekksoft's team is really friendly and reactive. Most of our partners appreciate their work regarding API, which is a great comfort for us. Their will to offer the best booking system is very strong and they never stop improving. Review Source Response from TrekkSoft October 17, 2017 Thank you for your great review, Jerome! We are happy to hear that the product is working great for you and we hope that this is just the beginning to a long business partnership! Olivia from TrekkSoft AB Anita B. Ceo Hospitality Used the software for: 6-12 months ### "Quick and easy to set up and very easy for customers to book." February 27, 2018 5.0 More bookings, and more partners! Pros The way it is set up towards agents and OTA'S, you only need this system to keep control of all your bookings. Cons The financial reports lack a little, but Trekksoft is working hard to improve that. In the high season it would be great with 24/7 customer support, but that is not a big deal. Review Source Response from TrekkSoft March 5, 2018 Hi Anita, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. We do offer phone support during business hours , 9am - 5pm CET and outside of these hours if you email our support team , we will be in touch usually within 2 hours. I hope this is helpful. The TrekkSoft Team MP Marta P. Business Analyst Executive Office Used the software for: 6-12 months ### "A great expericence to work with your platform and you, guys" April 16, 2018 5.0 a great experience and fast comunication between final supplier, platform and client (us) Pros The platform offers a lot off suppliers and products and the information between the three parts is so fast Cons the backoffice doesnt' offer a list of whole suppliers and products, in order to have a complete overview of the platform Review Source Response from TrekkSoft May 25, 2018 Dear Marta, Thank you for taking the time to give us your feedback. We are very happy to work with your platform as well. Everyday we work to make our connection with marketplaces better, so rest sure that your input have been passed to the right person. Looking forward to build a lasting relationship with you. Best, Trekksoft Team LF Leanne F. Director Sports Used the software for: Less than 6 months ### "Great start and supportivr to set up" October 12, 2020 4.0 Fantastic and faultless support at the beginning. Sales team were excellent. Support I received to set up was excellent. Very helpful and took time to help. Clear, easy and reliable. However, I had problems with the software and customer support was woeful. Misunderstood, passed around to various different people and I had to hassle to get problem solved. Teething problems took a while to sort out. It's working fine now but it was very stressful at beginning. Pros Fairly easy to use. App good and responsive Cons Have to scroll through for availability changes. But of a faff. Review Source Response from TrekkSoft October 13, 2020 Hi Leanne, thanks for leaving us a review and for highlighting the difficulty you faced when you first started out with us. I apologise for that and thank you for sticking with us despite the rocky start. We'll look into your account history to ensure a smoother experience for new customers in the future. All the best, Nicole. PR Philip R. Owner Hospitality Used the software for: 2+ years ### "Excellent Solution" December 16, 2016 5.0 Trekksoft is now an invaluable part of our business. It enables us to effectively control the booking process through to the check in using the app. I would highly recommend this product. Pros Functionality Cons Help desk is average. They read from the playlist and rarely try and understand the issue. Review Source RR Roberto R. Owner Entertainment Used the software for: Less than 6 months ### "Great customer service " August 9, 2019 5.0 in 6 months ;-) Pros The customer service. My contact person is doing a great job. Helping with any issue I got and he always respond really quickly which I really appreciate. Also I am not the most skilled person on softwares but he is always really helpful and pacient. Cons Will tell you in 6 months still really learning about how to use it. Reason for choosing TrekkSoft It looks the most prefessional one and is based in Switzerland. Review Source Response from TrekkSoft August 16, 2019 HI Roberto, Thank you so much for taking the time to leave us a review , the feedback from our customers is always well received. We are happy to see that so far you have been successful with our system and that the service provided is fullfilling your expectations. Looking forward a long lasting relationship with you. Best, The Trekksoft Team LM Luciano M. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Software Review " April 29, 2021 5.0 We think that our business go up with TrekkSoft Pros Easy product and good integration with our web site. Cons For us is little difficult (but not impossible) to use when we are in chat online because isn't in Italian as support documents that are only in EN...but any way no problem we need only translate. Review Source Response from TrekkSoft May 4, 2021 Ciao Luciano, Thank you for taking the time to leave us a review. Your feedback is always welcomed as it helps us to keep on improving. We are as well happy to see that your business is growing together with TrekkSoft... that is actually our goal!. I will take your feedback about Italian support and documentation to discuss internally so we can consider it as an improvement for the future. We will be looking forward to more years of partnership. Best, The TrekkSoft Team Leonardo S. Used the software for: 2+ years ### "null" July 6, 2016 5.0 Review Source FW Franz W. Managing Director Events Services Used the software for: Less than 6 months ### "Working with Trekksoft" May 4, 2021 4.0 Very good support through staff, they help a lot to understand the way how to work. Thank you a lot! Pros The product is easy to use and you have many options to find a way to display your products the right way. Cons At the moment all fine Reason for choosing TrekkSoft Easy set up and work Review Source Response from TrekkSoft May 10, 2021 Dear Franz, Thank you for taking the time to leave us a review. Your feedback is always important as it helps us to keep on improving. I am happy to hear that so far in the time you have been using our platform, you have been successful and satisfied. If you need any assistance, please do not doubt to reach out to us in our support e-mail or chat. Looking forward to more years of partnership. Best, The TrekkSoft Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.