# Page 6 | TrekkSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is TrekkSoft the right Tour Operator solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126665/Tour-Activity-Booking-System/reviews --- TrekkSoft 4.5 (230) [View alternatives](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of TrekkSoft ## Showing most helpful reviews Showing 126-150 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TL Therese L. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "A great tool, I learn new and useful fuctions every day. " January 11, 2018 4.0 Total control of bookings and payment. Very good that you cant delete anything for good. On the go solution is great. Pros online booking easy to use app - can take bookings on the go polite and helpful service persons "endless" possibilites Cons cant add tours through the app no integration with accounting system slow updates in app troubles a busy high season Review Source Response from TrekkSoft February 21, 2018 Hi Therese , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team EZ Eduardo Z. IT Integrator Hospitality Used the software for: 6-12 months ### "Full, complete and have a merchant" February 7, 2017 5.0 Trekksoft is a complete solution to run a travel agency, from daily activities to complete tour packages. SEO ready. And most important has its own merchant processor. Pros Merchant included. Templates. Easy customization of activities, tickets, emails. Cons Little slow the first time you open the web page Review Source BG Bisesh G. Founder Used the software for: 6-12 months ### "Good but can be better" November 12, 2017 3.0 Pros Easy to use and phone notification when booking is made. Package can be added into further extensions Cons Calender markings could have been better, individual dates setup for the same products to show in website, Partnering could be explained better. Expensive for small businesses Review Source Response from TrekkSoft November 15, 2017 Hi Bisesh , Thank you very much for taking the time to leave a review. Your account manager will be in contact shortly to assist you with some of the points you have raised. Best Wishes The TrekkSoft Team JB Jacob B. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Nothing that jumps out and grabs you" July 29, 2021 2.0 Pros Offer fully featured booking platform for tour operators Cons Don't offer anything that makes it worth using this platform over another, no great competitive advantages Wish I could have seen all of its offerings before going through the sign up process Reason for choosing TrekkSoft Was testing it out to see if it met my needs Review Source Response from TrekkSoft August 3, 2021 Dear Jacob, Thank you for taking the time to leave us your feedback. We are sorry to hear that you don't find our platform worth using in comparison with our competitors. We do believe we have a solid system that can offer you many possibilities in terms of bookings and availability management, so we would love to jump in a call to go through all our features and assist you further. If you are interested in that, we would really appreciate if you can give us a chance by writing back to this review response or simply contact us at subscriptions@trekksoft.com. We would be happy to assist you further and make your experience with TrekkSoft as smooth as possible. Looking forward to hearing from you. Your TrekkSoft Team ML Magda L. Office Manager Used the software for: 1-2 years ### "Good, needs improvements for the flexibility of users." December 7, 2017 4.0 Pros Transparent, good customer service, pays on time. It does its job. Transparent, good customer service, pays on time. It does its job. Cons Could do with more flexibility for the user (changing tickets, more templates for the website), refunding system is not clear. Review Source PP Pambos P. CEO Hospitality Used the software for: Less than 6 months ### "Trekksoft Review" September 15, 2021 5.0 Pros Easy integration and prompt support via email. Cons Occasionally payments take a long time to be processed. Reason for choosing TrekkSoft Personalised support Review Source Response from TrekkSoft September 21, 2021 Dear Pambo, Thank you for taking the time to leave us a review, the feedback from our customers is always important as it helps us to keep on improving. We are happy to see that so far you are having success together with the help of our booking system. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team HA Hamdy A. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent services " May 5, 2021 5.0 Pros Easy to use. Website builder is easy. Trust it payment getaway. Cons Nothing are missing at trekksoft I believe everything are ok. Reason for choosing TrekkSoft Easy to use. Trust payment getaway. Customer services are helpful. Review Source Response from TrekkSoft May 10, 2021 Dear Hamdy, Thank you for taking the time to leave us a review! I am happy to see that so far you are satisfied and successful with our system and the payment gateway. Your feedback is always important, as it helps us to keep on improving. So if at any point you need assistance from us or you have further comments, please feel free to reach out to us. Looking forward to many years of partnership. Best, The TrekkSoft Team TH Tore H. Director adventures Events Services Used the software for: 6-12 months ### "Good system" February 22, 2019 4.0 Good Pros The schedules of booking status and loading Cons I find the customer tickets a bit difficult to adjust and use. Review Source Response from TrekkSoft March 1, 2019 Dear Tore, Thank you so much for taking the time to leave us a review, your feedback is always important for us and help us to keep on improving our system and service. We are happy to hear that you have been successful with the software so far. We look forward a long term relationship with you. Best, The Trekksoft Team SA Samuele A. co owner Leisure, Travel & Tourism Used the software for: 2+ years ### "working with Trekksoft" February 24, 2021 5.0 Absolutely satisfied, we exposed a custumer problem three years ago and they found the right deal to solve it. Pros The complete assistance even in Italian local agent Cons Graphical User Interface, the design can be improved Alternatives considered [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) Review Source Response from TrekkSoft March 8, 2021 Hi Samuele, Thank you for leaving us a positive review. We are grateful for your support over the years and will continue improving our user experience in the coming months. :) Best, TrekkSoft Team AE Andres E. Supervisor Consumer Services Used the software for: 1-2 years ### "Funtional and easy" December 16, 2016 5.0 This platform is simple to use for having a really nice view and the relation price and quality is great. My experience are really satisfactory and for sure probably recommend to other people Pros Easy, cheap great value Cons Visual modifications Review Source GF Gasper F. Owner Sports Used the software for: Less than 6 months ### "About trekksoft" June 3, 2019 5.0 It is great, made thing for me much easier, and its simpler for my guest to book activities. Pros It is easy to use, for me as small buisines owner that manage booking and do the guiding. Cons I could be made simpler, specialy about managing calendar Review Source Response from TrekkSoft June 28, 2019 Dear Gasper, Thank you for taking the time to leave us a review, we are happy to see that you are successful with Trekksoft so far and that it is helping you in your daily operations. We appreciate the feedback given and we will make sure to transmit it to our product team. Looking forward a long term partnership Best Regards, The Trekksoft Team NR Nicole R. Chief Navigator Used the software for: Less than 6 months ### "Responsive client service" August 7, 2018 5.0 We had a lot of options. We chose Trekksoft for a few main reasons- value, functions, but mainly quick responsiveness to inquiries and customer service Pros Functions. - no need for back end merch accounts. Value. Low cost per trans aptions. Responsive client service. Cons Wish it had a bit more dynamic web building functionality. Would like to be able to change the skin of the app to make it out brand. Review Source Response from TrekkSoft August 21, 2018 Dear Nicole, Thank you so much for taking the time to leave us a review. Your feedback is always important and we are very happy to hear that so far we haven't dissapointed you and that we fulfilled your expectations. We will go ahead and pass your suggestions for future improvement of our website builder. Looking forward to have a long term relationship with your business. Best, The Trekksoft Team MT Mathieu T. Ing - (volounteering) Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Evolution Process" January 31, 2017 4.0 This software is a good idea because it can simplify everything. Unfortunately we can see that during the design process there were contradictions in the making that are still unresolved... Some parts are counter-intuitive but fine once you've learned how it works; some are missing like tours that demand "grandeur" and much preparation - we need for administration purpose an overlook on reservation completed, otherwise with an overload of information it is easily lost in the gaps; some are wrong, such as taxes that are removed from the current price to make net price when it is in addition to the nominal value. On the bright side the connectivity with partners like Viator is really easy, although it is uncertain what information is exchanged with them. The reality, being that every partners have their requirements, makes it difficult to manage all different information especially when it comes down to the reports for accounting. The fact is that normally "changes" is really difficult in any enterprise. People resist and they do not see why they should because it had work before. Right now I have difficulties on both side of the equation and it makes me wonder whether if all this will end well... Pros The overall process that unify everything in the same place. Cons Too much too soon? Review Source TS Tijana S. Dep. Director Wholesale Used the software for: 2+ years ### "Great!" August 17, 2018 5.0 / Pros It is practical - Simple and easy use, great overview Cons There is no any special thing that we did not like! Review Source Response from TrekkSoft August 23, 2018 Dear Tijana, Thank you for taking the time to leave us a review, I am glad to hear that all along the time of partnership there is nothing so far that you dont like about us. We really aim to provide our service in the same way, for more and more years to you. Best, The Trekksoft Team JG Joao G. manager Used the software for: Less than 6 months ### "The main thing behind a company are the people the employees. Trekksoft made a very good choice." May 20, 2018 4.0 Pros The software is very easy to handle and the connectivity to other Marketplace software is very large. The Customer service is very good and very professional. I truly say i am very happy making this experience of buying this software and having such a support for such less price. The chances to improve with the Software are very good. Workshops, webinars and so on, just amazing. comparing to the price paid and the service they'll offer you is just insane (wow). Amazing Cons till now everything is how it should be. no bad experience! i think the API could be also possible for the lowest amount paid at least a trial. Review Source Response from TrekkSoft May 28, 2018 Dear Joao, Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are happy to hear you have been successful with the system and for sure we appreaciate such good comment about our support. For us the most important is to give the right support for all of our customers, therefore your feedback help us to see that we are on the right way. Wish you success on your business. Best, The Trekksoft Team eB eljana B. Marketing & Sales manager Hospitality Used the software for: Less than 6 months ### "User friendly, simple, innovative and detailed software!" January 2, 2018 5.0 Pros We just started using Trekksoft so we\`re still setting everything up but it seems very user friendly and simple to use. We look forward to seeing the results from booking through Trekksoft software because be have high expectations from it. The most important thing for us is that it enables us to minimize booking time, being connected to other big booking platforms such as Veltra, Viator, etc. Having all the bookings in one place is amazing, especially when the high season starts. Review Source Response from TrekkSoft February 21, 2018 Hi ¿eljana, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team EC Emilie C. Founder Used the software for: Less than 6 months ### "Really user friendly!" April 21, 2018 5.0 Pros I'm really not good usually with tech, but even for someone like me with low capacity in using software, I find it easy to navigate into Trekksoft system. It helps a lot our work also as a new tour operator. Cons The price is a bit high for a new company, but I think the value quality for money. I'm sure with time we will see it was a good investment for our company. Review Source Response from TrekkSoft May 25, 2018 Dear Emilie, Thank you for taking the time to give us your feeback. We are delighted to hear of your success with Trekksoft. We are positive that with the time and practice you will become an expert with the system. Looking to build a long term relationship with your business. Best, The Trekksoft Team SS SEDRICK S. DIGITAL MARKETING MANAGER Used the software for: 6-12 months ### "The best booking management and payment system for tour operators and activity providers" August 26, 2018 5.0 I find Trekksoft online in 2017 and I decide to join and their team teaches me via Skype how to familiarize with each feature on their software and how to integrate it to my website, that was the great experience with them. Also, I like their community and blog which teach me a lot as a tour operator what to do in order to grow my business online, thank you Trekksoft for this. Pros The software is the best and easy integration with full customer support which makes easy for us tour operators to make online payment reliable for our clients Cons I like the overall software, they should make the plain affordable so as the tour operator can manage Review Source Response from TrekkSoft August 30, 2018 Dear Sedrick, We really appreciate that you took the time to leave us a review and we are delighted to hear that you are successful with our system. Also we are totally happy to hear that you are one of the customers that take advantage of all the resources and tools that we have to offer, such us the community and blogs, we do provide webinars from time to time, so please feel free to join them. Your feedback is always important for us and we hope to build a long term relationship with you. Best, The Trekksoft Team PD Pia D. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Trekksoft is Very helpful and easy to use. Trekksoft team is very helpful and efficient" November 26, 2017 5.0 Less work, more customers Pros It's an easy software with many features that makes your work easier and more efficient. Once you get it, it's quiet straight forward. With the help of trekksoft team it's easy to understand and get through any problems. It's easy for my customers to book my tours. Cons It doesn't yet have all features that are beneficial to my business, but as I have been told by my account manager they are working on them. Review Source Response from TrekkSoft December 7, 2017 Hi Pia , Thank you very much for taking the time to leave us a review on your experience so far. We are looking forward to have a successful 2018 with you. Best Regards, Rob Smith Head Customer Success Management LV Luka V. Ski school manager Sports Used the software for: Less than 6 months ### "Fast support team" November 28, 2018 5.0 Had some misunderstandings about activities and managed to resolve everything within few minutes with Renan. Pros Fast response, and professional staff. Really satisfied with their answers and help. Cons Old video tutorials (with old interface) Review Source Response from TrekkSoft December 14, 2018 Dear Luka, Thank you so much for taking the time to leave us a review, your feedback is always important for us. We are very happy to hear that you are satisfied with the service provided so far and that you are successful with our system. As you know the new interface was launched at the end of November, so we are still working on the updated documentation and video tutorials. We really hope we can stablish a long term business relationship with your company. Best, The Trekksoft Team AG Alejandra G. Engineer Used the software for: Less than 6 months ### "Easy & Useful" October 26, 2018 5.0 Pros Trekksoft is easy to use, our trainer is very patient, kind and helpful. It is very useful for our business. Cons I don´t know if they have offices in Latin America, sometimes we have to wait for the answer a few hours because of the Schedule between Europe and our continent. Review Source Response from TrekkSoft November 12, 2018 Dear Alejandra, Thank you so much for taking the time to leave us a review, your feedback is always important for us. We currently don't have offices located in Latin America, but you always have our support email that is available 24/7 in case you need answers (support@trekksoft.com). Once again thank for your feedback, we are looking to have a long term relationship with you. Best, The Trekksoft Team AG Adam G. Real Estate Used the software for: 6-12 months ### "Amazing Customer Support" August 12, 2015 5.0 I took months to find the right company to help manage our growing adventure company. We use many different outlets and marketing strategies so the company needed to have its feet under it and provide enough bells and whistles to accomodate several specific nuances. After many calls, emails back and forth and contacts with various staff members, we finally decided to use Trekksoft and are very happy with our decision even almost 1 year later. Pros Great Customer Service Cons They don't promote for you but I guess that's my job anyway. Review Source OV Oniel V. Manager Used the software for: 6-12 months ### "Great software for startups " August 17, 2018 5.0 Pros Ease of use (for the tour operator), Ease of booking activities (for the customer), Stress-free financial logistics. Cons Could have some more templates in the website builder. Good thing is that the software keeps on improving. Review Source Response from TrekkSoft August 29, 2018 Dear Oniel, Thank you for taking the time to leave us a review, your opinion is always important for us. We are happy to hear that the system brought ease for both, you as the tour operator and for your customer. I will go ahead and share your feedback about the website builder with our development team; as you notice we are always looking for ways to improve the system, so for sure your opinion is well received. Looking forward to have a long term relationship with your company. Best, The Trekksoft Team CP Chris P. Senior manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Trekksoft " December 15, 2018 5.0 Excellent. 9/10. it would be 10 of 10 if it was not the delay at trekkpay Pros A very friendly to use product which combined with the great support team giving an excellent platform... Cons Too mush details which are not necessary. Also some delay in trekkpay Review Source Response from TrekkSoft January 10, 2019 Dear Chris, Thank you for taking the time to leave us a review, your feedback is always important for us. We are happy to see that in this time you have been with us, you found our system and support great. I apologize on behalf of Trekkpay for any inconvinience caused, but I believed now all is under control, if not please do not doubt to contact us. Looking forward a long term relationship with your company. Best, The Trekksoft Team AT Arrienne T. VP of Marketing Used the software for: ### "Highly recommended!" May 18, 2015 5.0 We initially struggled to not only find a product that assisted us to display our tours in an attractive and informative manner, but also a product that gave us a suitable and effective payment gateway that actually functioned in South America - which we finally found in TrekkSoft. The inscription process was easy, painfree and affordable, and the set up of our information and pages was super fast (allowing us to recoup the time we lost in our fruitless searches for a product that suited us and our location). The user assistance and support provided by Anthony and Eric is particularly noteworthy in their dedication to helping, impressive level of customer service, quick responses and patience. They have seriously outdone themselves on several occaisions with the assistance they provided efficiently and effectively. All round, TrekkSoft has been a godsend for our business, a dream to use, and an amazing solution that continues to tick all the boxes. 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