# RealTime-CTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealTime-CTMS the right Clinical Trial Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126679/RealTime-CTMS/reviews --- RealTime-CTMS 4.9 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Reviews of RealTime-CTMS Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews DT Diana T Clinical Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “My experience with RealTime-CTMS is that the information is real time and is available to you quickly on a real time basis, very helpful when is dealing with patient care on a day to day basis.“ May 8, 2026 TD Tim D ManagerResearch, 51 - 200 employeesUsed the software for: 1-2 years. “It’s so in-depth that it can seem daunting at times“ April 29, 2023 RA Ravi A Director of Clinical AdministrationResearch, 51 - 200 employeesUsed the software for: More than 2 years. “It excels in document management (eDocs), data capture (eSource), and patient management (CTMS).“ October 19, 2023 GA Giovanna A Director of Operations Pharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “ESource does not have logic/edits build in to help the the research staff when entering data.“ November 3, 2020 MZ Maria Paula Z Finance AssistanceResearch, 51 - 200 employeesUsed the software for: 1-2 years. “I also love the training program that covers every user's needs, and the customer service deserves a 5-star rating!“ April 12, 2024 MW Melonie W Research Data ManagerResearch, 11 - 50 employeesUsed the software for: 6-12 months. “It is HARD to navigate this software.“ January 4, 2022 LM Luis M Clinical Research SupervisorResearch, 51 - 200 employeesUsed the software for: 1-2 years. “The UI is clean and intuitive.“ November 30, 2022 MW Melonie W Research Data ManagerResearch, 11 - 50 employeesUsed the software for: 6-12 months. “It is NOT intuitive (and I'm a digital native).“ January 4, 2022 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gary L. N. Chief Business Officer Research Used the software for: 2+ years ### "RealTime: It's Far More Than A CTMS" September 21, 2018 5.0 Having so our processes and materials sensibly organized and readily accessible in one place has improved our overall efficiency. It supports our QA/ QC processes in ways that have allowed us to improve the quality of our data and accounts receivable. We are especially impressed with all the the staff at RealTime. The quality of training, support and maintenance has been excellent. Pros Great user interface, sensible workflow/ navigation and exceptional functionality aside, it was designed, developed and continues to be enhanced by people who have actually done clinical trials. This is evident in every aspect of the software. The whole product suite and related offerings, e.g., eDocs, eSource, SitePAY and Text are terrific, and for us it is evolving to be an overall Business Management System. Cons We would like to see more granularity in access privileges. Review Source LH Lindsey H. Study Start-Up and Regulatory Manager Medical Practice Used the software for: 1-2 years ### "RealTime has been a big help for our finances!" August 27, 2019 5.0 We needed a CTMS that helped us separate from our SMO and go into research on our own. This software helped us get set up and organized from Day 1, easing the transition to perform all administrative functions in house instead of outsourcing. Pros I love how the accounting side helps link patient visits to reimbursements. This has made my job so much better for AP/AR and tracking payments. Cons There is a learning curve, but once you get past that, it really is easy to use! Alternatives considered [Clinical Conductor CTMS](https://www.capterra.com/p/88069/Clinical-Conductor-CTMS/) Reason for choosing RealTime-CTMS Created by study coordinators with study coordinators in mind. The entire format and workflow just made sense to us! Review Source DT Diana T. Clinical Office Manager Medical Practice Used the software for: 6-12 months ### "RealTim-CTMS Review " May 8, 2026 5.0 My experience with RealTime-CTMS is that the information is real time and is available to you quickly on a real time basis, very helpful when is dealing with patient care on a day to day basis. Pros We like to use RealTime CTMS to view patient records and images for patients interventions and surgical options. Cons Sometimes the Images don't load, records are not not readable but over all this is just a small issue. That can be overcome. Review Source MW Melonie W. Research Data Manager Research Used the software for: 6-12 months ### "There's a learning curve, but they're supportive." January 4, 2022 4.0 Pros This software really is quite fully featured, and the things that it does lack are likely in the development pipeline for future releases (as long as you let the support staff know!). Cons It is HARD to navigate this software. It is NOT intuitive (and I'm a digital native). The labeling of different sections seems rather obtuse (and I think, for example, it's strange to track user accounts for external providers/visiting Monitors in a completely separate location from user accounts for site staff - shouldn't all user accounts be in one place?). Review Source DC Denise C. Manager Clinical Trials Office Hospital & Health Care Used the software for: 6-12 months ### "Financial Reports sold us!" June 11, 2021 4.0 Pros 1\. One of our biggest must haves when selecting a new CTMS was the financials. We love the fact we can do study revenue reports and many others! 2. The ease of building studies. Especially the copy feature for visits as well as copy and past of arms into other studies. 3. We like the many options to accommodate the complicated budgets we need to enter. Cons 1\. It is not very easy to post a check that is paid with many line items and payment amounts that need to be adjusted to match the sponsor payment. 2. When emailing invoice to sponsor, there is no mechanism to ensure email was received such as a reach receipt by Sponsor. Also, there is no option to assign your own invoice # to invoices or accept RT number given. The system automatically assigns # based on last invoice. When you have multiple sites, it can pose a challenge. We can narrow it down by site and study under the manage study invoices for viewing only. 3. When adding arms… the arms have to go in alphabetical order of the arm name, instead of the order we choose. When we do arms 1-20, arm 10 falls after arm 1 and before arm 2, instead of after arm 9, and that is because the system reads everything alphabetically and numbers only up to 9. It should give us the option. Reason for choosing RealTime-CTMS Financial reporting and overall ease of using the system Switched from [Merge RIS](https://www.capterra.com/p/127857/Merge-RIS/) Merge was sunsetting Review Source RA Ravi A. Director of Clinical Administration Research Used the software for: 2+ years ### "RealTime CTMS Review: Seamlessly Serving Clinical Trial Needs" October 19, 2023 5.0 1\. RealTime has likely helped streamline various aspects of your clinical trial management. 2. The accuracy and regulatory compliance offered by RealTime CTMS are paramount in clinical research.3. Company's commitment to continuous improvement. Pros RealTime CTMS is a standout Clinical Trial Management System known for its user-friendliness and exceptional customer support. It excels in document management (eDocs), data capture (eSource), and patient management (CTMS). With a user-friendly interface and a commitment to customer satisfaction, it's a top choice for clinical research professionals seeking efficiency and ease of use. Cons I don't have many criticisms to offer about RealTime CTMS. If I were to suggest an area for improvement, it would be to focus on enhancing the Enterprise system and the Finance module. Alternatives considered [CRIO](https://www.capterra.com/p/166083/Clinical-Research-IO/) Review Source AC Ashley C. Clinical Research and Regulatory Specialist Research Used the software for: 2+ years ### "RealTime at SRA" February 3, 2017 5.0 RealTime is something of a go to at our company. Any time anyone has a question regarding a study, a participant, scheduling, our answer to each other is always, "did you check RealTime?" The best part is that through RealTime we're always able to get the answers that we need. And if it's not something we're sure RealTime can give us, the support staff is always more than happy to walk us through a feature that we may not have realized existed. We have been using RealTime for close to two years now, and through updates and additional features, there really isn't anything RealTime can't provide for us. In regulatory, I especially love the document feature. It centralizes a place for our consents and protocols so that when coordinators or the marketing department has a question, they can reference the source material. The addition of subject documents has been invaluable as well. Rather than coming up with a filing system that's arguably archaic, it makes it easy to reference a participant's prescreen right in their profile. It saves us space and time to be able to have this information readily available. The best thing, though, I could say about RealTime is that is has features we didn't know we wanted. I could try to come up with things that could be added or improved on, but the truth is RealTime is always a step ahead of us. Every time a new feature is launched, I find myself saying, "oh yeah, that would be helpful!" Pros The ease of use and the availability for help. We have interns and some staff who only use RealTime for specific things, like referencing the calendar, or scheduling appointments. Because RealTime is so user friendly, we don't have to spend much time training our new staff on how it works. And even if a training session is required, it's great that the team at RealTime can provide this for us. Cons I honestly do not have any complaints at this time. Review Source Response from RealTime eClinical Solutions March 21, 2017 Ashley, thank you so much for the great review! This is great news that RealTime has become such an important system for your site and staff. We enjoy working with your team as much as you enjoy working with RealTime! AB Amy B. CRC Manager Research Used the software for: 2+ years ### "Provides all the tools to be able manage clinical trials efficiently and effectively. " July 27, 2021 5.0 As I mentioned, having all of the tools available in one spot makes it easy and efficient to use. Using our time efficiently is very important in research and RealTime helps us do so. From Recruiters, Coordinators, Regulatory, and Managers all use this system with ease. Pros Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized! Cons We don't really having anything at this time that stands out as a con. All of our team works really well with this system. None at this time. Reason for choosing RealTime-CTMS Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized! Review Source Sayanta B. Research Engineer Research Used the software for: 6-12 months ### "An Amazing Real-time Research Tool" June 17, 2021 5.0 The overall experience with RealTime-CTMS is very satisfying. Pros The most amazing thing about the software is the research it provides with its activities. The software has real time linking Research. Also it has a software as a service cloud based deployment structure which makes easy scaling and development. Cons The least thing I like about this software is that it lacks a huge amount of marketing. As a result of which not many people know about this software. Also the free tier should be promoted more so that young Devs can use it efficiently. Review Source Bronson O. Clinical Research Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Clinical Trial Management System" February 20, 2019 5.0 Pros Many features that steamline clinical research trials. Simplifies tracking visits and financials. Great recruitment tracking. Cons Whereas basic system is a great value, add on features such as e-regulatory, stipend payments and e-source are expensive to acquire. Review Source JW Jen W. Director of Operations Pharmaceuticals Used the software for: 2+ years ### "Great CTMS!" September 6, 2016 5.0 I have been using realtime for several years. It is easy to use and easy to understand. The helpdesk is great at answering questions. Realtime also listens to the feedback that they get and makes changes to the system based on the feedback. I highly recommend them. Pros Easy to use. Very helpful customer support. Has all of the functions that you need. Cons It takes several steps to switch back and forth between patients and administarative tasks. Review Source Response from RealTime eClinical Solutions February 10, 2017 Hello Jen, thank you for your great review and continued support! A tip or trick in our system is to right click on any of the links and open in a separate tab to toggle between the patient and admin screens. This will definitely save you some steps. LM Luis M. Clinical Research Supervisor Research Used the software for: 1-2 years ### "RealTime will elevate your clinical trials department" November 30, 2022 5.0 Pros Virtually everything. The UI is clean and intuitive. Branded options for the site and Pay cards are a nice touch. Accounting functions such as invoicing/payment tracking and the template building services have been game changers. All you need is in one place and it’s easy to understand thanks to the thorough trainings. Also, can’t say enough good things about the staff/customer service. RealTime has truly elevated our clinical trials department and helped us to grow as rapidly as we have! Cons Very minor and not truly a dislike: RT app doesn’t have accounting capabilities. Review Source Eric M. Monitor Research Used the software for: 1-2 years ### "Amazing helpful software" October 3, 2018 4.0 Pros All the products offering, stipend payment, appointment reminders, eletronic regulatory and cutsomer support is excellent Cons some payment, billing, and refunds are problematic. Review Source GA Giovanna A. Director of Operations Pharmaceuticals Used the software for: 2+ years ### "Satisfaction of RealTime" November 3, 2020 5.0 Customer Service is excellent. Pros eRegulatory, Recruitment modules are user friendly, icons are easy to follow, flow is easy understand when implanting the process with RealTime-CTMS. Cons ESource does not have logic/edits build in to help the the research staff when entering data. Reason for choosing RealTime-CTMS A previous Director of Operations wanted to change systems due to lack of functionality. Review Source BD Brad D. Accounting Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very Happy Customer" June 23, 2021 5.0 It is a very positive experience. We truly enjoy our partnership with RealTime-CTMS Pros The financial piece of RealTime-CTMS is the reason why we made the switch. We had an outdated EMR and we were looking for something that could help us better track the financial side of our research department. Cons RealTime-CTMS is a very well built software. We have yet to find something we don't like about the software. Reason for choosing RealTime-CTMS The fact that the software was built by former Research Coordinators. They know what is needed to have a good software. Review Source NM Nikki M. Marketing coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Great Potential " December 11, 2019 4.0 We’re now able to track the financials more accurately as well as provide more details recruitment information to sponsors. Pros The convenience of having all information in one area is invaluable. Cons The lack of ability to configure some features can be very frustrating. Review Source LT Lisa T. Director Pharmaceuticals Used the software for: 2+ years ### "Great Software and Support!" September 6, 2016 5.0 Great! Easy to use and love it! The support team is always accessible for immediate answers that you may have plus the on-line university is available whenever you need to review. Pros Accessibility for each user. Great support team! Cons Billing always seems to be a problem. :-( Review Source Response from RealTime eClinical Solutions February 10, 2017 Hi Lisa, thank you for positive review and feedback. We apologize for any billing issues you have encountered. If we haven't already, we will reach out to discuss any issues. JW Jon W. CEO Pharmaceuticals Used the software for: 6-12 months ### "Great CTMS " October 16, 2018 5.0 Pros Ease of use for our staff. Easy to enter info from our subject visits and love that all of our staff are able to have access via unlimited user access. This helps ensure that we are able to have the ability for all of our staff access and enter subject visit information. Cons Not as many reports and no customizable reports, however, they can build and provide customized reports. Review Source LL Linda L. CRC/Quality Assurance Research Used the software for: 6-12 months ### "User Friendly " December 16, 2016 5.0 Love the excellent customer service! Always timely in responding and correcting user errors. Elise has helped very much and is always available! Pros Love that you can upload study documents and search across a database for specific medical conditions Cons Wish you could track visit entry into CRF Review Source Response from RealTime eClinical Solutions February 10, 2017 Hi Linda. We appreciate your business and thank you for the positive review. We would love to address your CRF visit tracking request by utilizing one of your complimentary reports. We will be contacting you soon. CB Carrie B. Director of Clinical Operations Research Used the software for: 6-12 months ### "RealTime -CTMS is the PREMIER Clinical Research Site Software!!!" December 16, 2016 5.0 RealTime has provided our site with the tools we need to manage our studies, subjects, and subject payments. The Accounting Features are excellent. This product saves our time because we can manage our studies, documents and subjects in one beautiful, easy to use product! Pros Everything! Review Source Response from RealTime eClinical Solutions February 10, 2017 Hi Carrie. Thank you for the nice review! We truly appreciate your business. PW Pranali W. Clinica; Research Manager Research Used the software for: Less than 6 months ### "Useful System" October 28, 2019 5.0 Great Pros User Friendly and excellent customer service Cons Availability of more frequent training required for the new users Reason for choosing RealTime-CTMS Excellent Customer service and user friendly Review Source HF Heather F. Used the software for: ### "RealTime Rocks!" December 6, 2016 5.0 I have our rep on speed dial! He is always ready to answer questions and walk you through any issues. Great platform! Database management, easy to run reports, ad tracking, budgets, it's all there and easy to use. Review Source Response from RealTime eClinical Solutions February 10, 2017 Heather, thank you for the great review. We're happy to have you as a customer and we're excited that you find the system very easy to use. KD Keihanna D. CCRC, Clinical Site Specialist Research Used the software for: 2+ years ### "CTMS Every Day User - Easy to Navigator and All-Around System for Clinical Research" December 15, 2021 5.0 RealTime-CTMS is the only clinical trial management system our company utilizes. It is an all-around system that can navigator all aspects of clinical trials from patient visits, electronic data capture, subject stipends, to electronic regulatory document creation and storage. Pros I like that we can complete patient visits from start to finish within one system as well as maintain an electronic Investigator Site File. CTMS makes it easier to reduce our company's carbon footprint by functioning well as an electronic system. Cons eSource is a wonderful function, however, I believe that are a lot of ways it can improve. With some improvement, eSource can be much more user friendly and decrease the time it takes to create an eSource template to mimic eCRF guidelines. Review Source KC Kristina C. Research Manager Hospital & Health Care Used the software for: 1-2 years ### "CTMS, eDocs and eSource all in one package" December 14, 2021 4.0 Pros I like that everything is integrated in one place and it is easy to toggle between each side. Quality checks are easy to be completed because you can toggle from one place to another. When you load a new consent in eDocs it can automatically show and be tracked in the source and a log is made. I love the new electronic delegation log which prevents us from having to go to each person and get signatures. Once you put a patient into the CTMS you can easily attach that patient to a study and follow the patient throughout the process. You can build the budget and as visits are completed easily see the funds due and send invoices if needed. When we have concerns we have voiced them and the team listens and finds solutions or upgrades to make the system more user friendly. Cons If the internet goes out there is a problem. I wish there was a way to work offline when that happens. It doesn't happen often but when it does we have to get creative and use hot spots to continue to work. Reason for choosing RealTime-CTMS Because it had everything in one neat integrated system. Review Source FS Fabian S. CEO & Research Director Hospital & Health Care Used the software for: 2+ years ### "Each year they impress us more" February 14, 2021 5.0 Form day one it has been WONDERFUL. I enjoy the progress the company continues to make, which in turn benefits my research site, and the costs keep low. Thanks to the \[SENSITIVE CONTENT HIDDEN\] I have always felt that this leadership always takes into account the inform form sites in order to continue to improve the system. Having the direct line of communication to these two leaders, ensures that RealTime values our input and takes the time to work closely with its clients regardless of our company size. Pros The system is very user friendly and intuitive. I like the way the system has features in place where the study coordinators must complete sections before completing a visit, as this helps speed up the QC process for proper billing to our customers. The system does EVERYTHING we need from patient visits and Text reminders to invoice and payments to patients. The new customized reloadable cards that we give our patients are a wonderful addition and has saved us lots of time and money, plus take us to a new level of professionalism. providers, and support organizations also like the way we can provide a breakdown of payment to them. This one stop system keeps our research site moving smoothly. Cons There is a learning curve to integrate eSource, but they have a good help desk to teach you. Reason for choosing RealTime-CTMS Cost, ease of use, and easy access to customer service. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.