# RealTime-CTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealTime-CTMS the right Clinical Trial Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126679/RealTime-CTMS/reviews --- RealTime-CTMS 4.9 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Reviews of RealTime-CTMS Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews RA Ravi A Director of Clinical AdministrationResearch, 51 - 200 employeesUsed the software for: More than 2 years. “It excels in document management (eDocs), data capture (eSource), and patient management (CTMS).“ October 19, 2023 TD Tim D ManagerResearch, 51 - 200 employeesUsed the software for: 1-2 years. “It’s so in-depth that it can seem daunting at times“ April 29, 2023 MZ Maria Paula Z Finance AssistanceResearch, 51 - 200 employeesUsed the software for: 1-2 years. “I also love the training program that covers every user's needs, and the customer service deserves a 5-star rating!“ April 12, 2024 GA Giovanna A Director of Operations Pharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “ESource does not have logic/edits build in to help the the research staff when entering data.“ November 3, 2020 TD Tim D ManagerResearch, 51 - 200 employeesUsed the software for: 1-2 years. “I enjoy the university.“ April 29, 2023 MW Melonie W Research Data ManagerResearch, 11 - 50 employeesUsed the software for: 6-12 months. “It is HARD to navigate this software.“ January 4, 2022 LM Luis M Clinical Research SupervisorResearch, 51 - 200 employeesUsed the software for: 1-2 years. “The UI is clean and intuitive.“ November 30, 2022 MW Melonie W Research Data ManagerResearch, 11 - 50 employeesUsed the software for: 6-12 months. “It is NOT intuitive (and I'm a digital native).“ January 4, 2022 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gary L. N. Chief Business Officer Research Used the software for: 2+ years ### "RealTime: It's Far More Than A CTMS" September 21, 2018 5.0 Having so our processes and materials sensibly organized and readily accessible in one place has improved our overall efficiency. It supports our QA/ QC processes in ways that have allowed us to improve the quality of our data and accounts receivable. We are especially impressed with all the the staff at RealTime. The quality of training, support and maintenance has been excellent. Pros Great user interface, sensible workflow/ navigation and exceptional functionality aside, it was designed, developed and continues to be enhanced by people who have actually done clinical trials. This is evident in every aspect of the software. The whole product suite and related offerings, e.g., eDocs, eSource, SitePAY and Text are terrific, and for us it is evolving to be an overall Business Management System. Cons We would like to see more granularity in access privileges. Review Source LH Lindsey H. Study Start-Up and Regulatory Manager Medical Practice Used the software for: 1-2 years ### "RealTime has been a big help for our finances!" August 27, 2019 5.0 We needed a CTMS that helped us separate from our SMO and go into research on our own. This software helped us get set up and organized from Day 1, easing the transition to perform all administrative functions in house instead of outsourcing. Pros I love how the accounting side helps link patient visits to reimbursements. This has made my job so much better for AP/AR and tracking payments. Cons There is a learning curve, but once you get past that, it really is easy to use! Alternatives considered [Clinical Conductor CTMS](https://www.capterra.com/p/88069/Clinical-Conductor-CTMS/) Reason for choosing RealTime-CTMS Created by study coordinators with study coordinators in mind. The entire format and workflow just made sense to us! Review Source MW Melonie W. Research Data Manager Research Used the software for: 6-12 months ### "There's a learning curve, but they're supportive." January 4, 2022 4.0 Pros This software really is quite fully featured, and the things that it does lack are likely in the development pipeline for future releases (as long as you let the support staff know!). Cons It is HARD to navigate this software. It is NOT intuitive (and I'm a digital native). The labeling of different sections seems rather obtuse (and I think, for example, it's strange to track user accounts for external providers/visiting Monitors in a completely separate location from user accounts for site staff - shouldn't all user accounts be in one place?). Review Source DC Denise C. Manager Clinical Trials Office Hospital & Health Care Used the software for: 6-12 months ### "Financial Reports sold us!" June 11, 2021 4.0 Pros 1\. One of our biggest must haves when selecting a new CTMS was the financials. We love the fact we can do study revenue reports and many others! 2. The ease of building studies. Especially the copy feature for visits as well as copy and past of arms into other studies. 3. We like the many options to accommodate the complicated budgets we need to enter. Cons 1\. It is not very easy to post a check that is paid with many line items and payment amounts that need to be adjusted to match the sponsor payment. 2. When emailing invoice to sponsor, there is no mechanism to ensure email was received such as a reach receipt by Sponsor. Also, there is no option to assign your own invoice # to invoices or accept RT number given. The system automatically assigns # based on last invoice. When you have multiple sites, it can pose a challenge. We can narrow it down by site and study under the manage study invoices for viewing only. 3. When adding arms… the arms have to go in alphabetical order of the arm name, instead of the order we choose. When we do arms 1-20, arm 10 falls after arm 1 and before arm 2, instead of after arm 9, and that is because the system reads everything alphabetically and numbers only up to 9. It should give us the option. Reason for choosing RealTime-CTMS Financial reporting and overall ease of using the system Switched from [Merge RIS](https://www.capterra.com/p/127857/Merge-RIS/) Merge was sunsetting Review Source MPZ Maria Paula Z. Finance Assistance Research Used the software for: 1-2 years ### "RealTime-CTMS Review" April 12, 2024 5.0 Pros Real Time-CTMS offers a set of features that help clinical trial management. I also love the training program that covers every user's needs, and the customer service deserves a 5-star rating! Cons I wish there could be a way to import study visits. It would be such a time saver and minimize the risk of errors during data entry. Review Source RA Ravi A. Director of Clinical Administration Research Used the software for: 2+ years ### "RealTime CTMS Review: Seamlessly Serving Clinical Trial Needs" October 19, 2023 5.0 1\. RealTime has likely helped streamline various aspects of your clinical trial management. 2. The accuracy and regulatory compliance offered by RealTime CTMS are paramount in clinical research.3. Company's commitment to continuous improvement. Pros RealTime CTMS is a standout Clinical Trial Management System known for its user-friendliness and exceptional customer support. It excels in document management (eDocs), data capture (eSource), and patient management (CTMS). With a user-friendly interface and a commitment to customer satisfaction, it's a top choice for clinical research professionals seeking efficiency and ease of use. Cons I don't have many criticisms to offer about RealTime CTMS. If I were to suggest an area for improvement, it would be to focus on enhancing the Enterprise system and the Finance module. Alternatives considered [CRIO](https://www.capterra.com/p/166083/Clinical-Research-IO/) Review Source AC Ashley C. Clinical Research and Regulatory Specialist Research Used the software for: 2+ years ### "RealTime at SRA" February 3, 2017 5.0 RealTime is something of a go to at our company. Any time anyone has a question regarding a study, a participant, scheduling, our answer to each other is always, "did you check RealTime?" The best part is that through RealTime we're always able to get the answers that we need. And if it's not something we're sure RealTime can give us, the support staff is always more than happy to walk us through a feature that we may not have realized existed. We have been using RealTime for close to two years now, and through updates and additional features, there really isn't anything RealTime can't provide for us. In regulatory, I especially love the document feature. It centralizes a place for our consents and protocols so that when coordinators or the marketing department has a question, they can reference the source material. The addition of subject documents has been invaluable as well. Rather than coming up with a filing system that's arguably archaic, it makes it easy to reference a participant's prescreen right in their profile. It saves us space and time to be able to have this information readily available. The best thing, though, I could say about RealTime is that is has features we didn't know we wanted. I could try to come up with things that could be added or improved on, but the truth is RealTime is always a step ahead of us. Every time a new feature is launched, I find myself saying, "oh yeah, that would be helpful!" Pros The ease of use and the availability for help. We have interns and some staff who only use RealTime for specific things, like referencing the calendar, or scheduling appointments. Because RealTime is so user friendly, we don't have to spend much time training our new staff on how it works. And even if a training session is required, it's great that the team at RealTime can provide this for us. Cons I honestly do not have any complaints at this time. Review Source Response from RealTime eClinical Solutions March 21, 2017 Ashley, thank you so much for the great review! This is great news that RealTime has become such an important system for your site and staff. We enjoy working with your team as much as you enjoy working with RealTime! Sayanta B. Research Engineer Research Used the software for: 6-12 months ### "An Amazing Real-time Research Tool" June 17, 2021 5.0 The overall experience with RealTime-CTMS is very satisfying. Pros The most amazing thing about the software is the research it provides with its activities. The software has real time linking Research. Also it has a software as a service cloud based deployment structure which makes easy scaling and development. Cons The least thing I like about this software is that it lacks a huge amount of marketing. As a result of which not many people know about this software. Also the free tier should be promoted more so that young Devs can use it efficiently. Review Source Bronson O. Clinical Research Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Clinical Trial Management System" February 20, 2019 5.0 Pros Many features that steamline clinical research trials. Simplifies tracking visits and financials. Great recruitment tracking. Cons Whereas basic system is a great value, add on features such as e-regulatory, stipend payments and e-source are expensive to acquire. Review Source Eric M. Monitor Research Used the software for: 1-2 years ### "Amazing helpful software" October 3, 2018 4.0 Pros All the products offering, stipend payment, appointment reminders, eletronic regulatory and cutsomer support is excellent Cons some payment, billing, and refunds are problematic. Review Source JW Jen W. Director of Operations Pharmaceuticals Used the software for: 2+ years ### "Great CTMS!" September 6, 2016 5.0 I have been using realtime for several years. It is easy to use and easy to understand. The helpdesk is great at answering questions. Realtime also listens to the feedback that they get and makes changes to the system based on the feedback. I highly recommend them. Pros Easy to use. Very helpful customer support. Has all of the functions that you need. Cons It takes several steps to switch back and forth between patients and administarative tasks. Review Source Response from RealTime eClinical Solutions February 10, 2017 Hello Jen, thank you for your great review and continued support! A tip or trick in our system is to right click on any of the links and open in a separate tab to toggle between the patient and admin screens. This will definitely save you some steps. LM Luis M. Clinical Research Supervisor Research Used the software for: 1-2 years ### "RealTime will elevate your clinical trials department" November 30, 2022 5.0 Pros Virtually everything. The UI is clean and intuitive. Branded options for the site and Pay cards are a nice touch. Accounting functions such as invoicing/payment tracking and the template building services have been game changers. All you need is in one place and it’s easy to understand thanks to the thorough trainings. Also, can’t say enough good things about the staff/customer service. RealTime has truly elevated our clinical trials department and helped us to grow as rapidly as we have! Cons Very minor and not truly a dislike: RT app doesn’t have accounting capabilities. Review Source DH David H. CIO Hospital & Health Care Used the software for: 1-2 years ### "ERG Realtime Implementation and Usage" April 29, 2021 5.0 Overall experience is exceptionally good. Wonderful team to work with. They are open to our multiple product enhancement suggestions, and I value them as a partner. Great customer support. Their technology roadmap is exciting, and I look forward to our future together. Pros Recruitment features and reporting capabilities are excellent Cons Accounting module needs to be improved. eConsent function would be a great addition Review Source JB Justin B. President Research Used the software for: 2+ years ### "Wouldn't do clinical research without a CTMS" March 13, 2019 5.0 Excellent. Realize that taking full advantage of the CTMS requires diligent management know-how in order to effectively create the process for maximizing the CTMS's benefit. Pros This makes tracking our incoming payments SO much easier. Honestly, the more areas that I can get the CTMS implemented, the better the information I have to manage the business. Cons It does take a while for new features to be implemented. Review Source DH Danielle H. Financial Director Research Used the software for: 6-12 months ### "Excellent Customer Service" December 20, 2021 5.0 I enjoy working with this system. There are some features that go unused or under-utilized, but hopefully my employer will upgrade that in the future. Pros This software was easy to learn with informative instructional training videos. If I have a question or suggestion, customer service always responds timely and makes me feel important. Cons I'd like the reports to be more personalized. I look forward to that possibility in the future. Review Source DB Dominic B. CEO Research Used the software for: 2+ years ### "Realtime CTMS" April 7, 2019 5.0 This software has quickly become an essential part of our busy research site operations. A very contemporary and cost effective tool for systematic business management improvement Pros Multiple efficiencies vs older practices Cons US- based so communications difficult from time to time Review Source RL Robert L. Site Director Research Used the software for: 6-12 months ### "all " June 10, 2021 5.0 Pros I believe that this software has all the tools that we need to conduct our clinical trials without any stress, I love everything about this software/ Cons There is nothing that I don't like about the software Reason for choosing RealTime-CTMS Because it is an amazing software that help to make you work flow a lot easy. Review Source GR Gustavo R. Internal Auditor Research Used the software for: 6-12 months ### "Great customer support " November 22, 2021 5.0 Very Good Pros It's user friendly and customer service is always great Cons None at this time but working with the team at Real-Time for better experience Review Source DA Dalan A. Regulatory Coordinator Research Used the software for: 6-12 months ### "eSource functionality." October 2, 2019 5.0 Pros The ease of creating source (i.e. drag and drop). Cons Sometimes more complicated than instinctive. Navigating between features can be confusing without constant use or repetition. Review Source KA Ken A. Used the software for: ### "So happy to use RealTime as my CTMS" September 7, 2016 5.0 1\. System is user friendly to the point of being intuitive 2. Service is first rate ... accessible and knowledgeable ... and provides solutions the first try 3. RT is clearly run by folks with research site level experience rather than IT folks 4. RT is clearly interested in what their customers think ... and this survey is NOT the first example of this ... they listen and respond 5. RT helps us populate studies ... the system works! Review Source Response from RealTime eClinical Solutions February 10, 2017 Ken, we are very happy that the system is working great for you. Thank you for being a RealTime customer! KN Kim N. Research Manager Research Used the software for: Less than 6 months ### "RealTime staff have been most helpful" April 27, 2018 5.0 Pros software appears to have a lot of functionality that will help my site be more financially organized Cons software if overwhelming at first. hard to learn all it has to offer. wish the training sessions were more "hands on" Review Source JC Juan C. Used the software for: ### "Excellent CTMS" December 6, 2016 5.0 Great value for the price. Easy to use and helps us keep upcoming and ongoing under control. Budgeting and visit payment control have increased our revenue as our visits don't drop through the cracks. Review Source Response from RealTime eClinical Solutions March 21, 2017 Hi Juan. Thank you for the nice review. We're happy that RealTime has helped increase revenue at your site. AB Amy B. CRC Manager Research Used the software for: 2+ years ### "Provides all the tools to be able manage clinical trials efficiently and effectively. " July 27, 2021 5.0 As I mentioned, having all of the tools available in one spot makes it easy and efficient to use. Using our time efficiently is very important in research and RealTime helps us do so. From Recruiters, Coordinators, Regulatory, and Managers all use this system with ease. Pros Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized! Cons We don't really having anything at this time that stands out as a con. All of our team works really well with this system. None at this time. Reason for choosing RealTime-CTMS Provides all the tools to be able manage clinical trials efficiently and effectively. From Organizing our referrals, scheduling visits with RealTime Calendar, Contacting and communicating with patients by text, keeping track of visits, using RealTime Pay, edocs, etc. RealTime really does it all and does it well. It's a one stop shop for keeping our studies well organized! Review Source KD Keihanna D. CCRC, Clinical Site Specialist Research Used the software for: 2+ years ### "CTMS Every Day User - Easy to Navigator and All-Around System for Clinical Research" December 15, 2021 5.0 RealTime-CTMS is the only clinical trial management system our company utilizes. It is an all-around system that can navigator all aspects of clinical trials from patient visits, electronic data capture, subject stipends, to electronic regulatory document creation and storage. Pros I like that we can complete patient visits from start to finish within one system as well as maintain an electronic Investigator Site File. CTMS makes it easier to reduce our company's carbon footprint by functioning well as an electronic system. Cons eSource is a wonderful function, however, I believe that are a lot of ways it can improve. With some improvement, eSource can be much more user friendly and decrease the time it takes to create an eSource template to mimic eCRF guidelines. Review Source KC Kristina C. Research Manager Hospital & Health Care Used the software for: 1-2 years ### "CTMS, eDocs and eSource all in one package" December 14, 2021 4.0 Pros I like that everything is integrated in one place and it is easy to toggle between each side. Quality checks are easy to be completed because you can toggle from one place to another. When you load a new consent in eDocs it can automatically show and be tracked in the source and a log is made. I love the new electronic delegation log which prevents us from having to go to each person and get signatures. Once you put a patient into the CTMS you can easily attach that patient to a study and follow the patient throughout the process. You can build the budget and as visits are completed easily see the funds due and send invoices if needed. When we have concerns we have voiced them and the team listens and finds solutions or upgrades to make the system more user friendly. Cons If the internet goes out there is a problem. I wish there was a way to work offline when that happens. It doesn't happen often but when it does we have to get creative and use hot spots to continue to work. Reason for choosing RealTime-CTMS Because it had everything in one neat integrated system. Review Source