# Page 2 | RealTime-CTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RealTime-CTMS the right Clinical Trial Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126679/RealTime-CTMS/reviews --- RealTime-CTMS 4.9 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 16th, 2026 # Page 2 - Reviews of RealTime-CTMS ## Showing most helpful reviews Showing 26-50 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FS Fabian S. CEO & Research Director Hospital & Health Care Used the software for: 2+ years ### "Each year they impress us more" February 14, 2021 5.0 Form day one it has been WONDERFUL. I enjoy the progress the company continues to make, which in turn benefits my research site, and the costs keep low. Thanks to the \[SENSITIVE CONTENT HIDDEN\] I have always felt that this leadership always takes into account the inform form sites in order to continue to improve the system. Having the direct line of communication to these two leaders, ensures that RealTime values our input and takes the time to work closely with its clients regardless of our company size. Pros The system is very user friendly and intuitive. I like the way the system has features in place where the study coordinators must complete sections before completing a visit, as this helps speed up the QC process for proper billing to our customers. The system does EVERYTHING we need from patient visits and Text reminders to invoice and payments to patients. The new customized reloadable cards that we give our patients are a wonderful addition and has saved us lots of time and money, plus take us to a new level of professionalism. providers, and support organizations also like the way we can provide a breakdown of payment to them. This one stop system keeps our research site moving smoothly. Cons There is a learning curve to integrate eSource, but they have a good help desk to teach you. Reason for choosing RealTime-CTMS Cost, ease of use, and easy access to customer service. Review Source TD Tim D. Manager Research Used the software for: 1-2 years ### "Real Time" April 29, 2023 5.0 I thoroughly enjoy the software. It’s very helpful for our CRO Pros I enjoy the university. It’s great to always have that resources readily available Cons It’s so in-depth that it can seem daunting at times Review Source BN Brent N. President Medical Practice Used the software for: 6-12 months ### "Cool Software that is always improving" February 11, 2019 5.0 Great way to implement a paperless trial site without using disparate systems. Awesome support and always improving features. Pros Support is friendly and quick to respond. Improvements are implemented on a regular basis and suggestions are taken seriously. The product is always evolving. Training is excellent. Cost of the product is very competitive and allows you to scale without taking on too much risk. Product features are progressive for the industry such as offering eSOURCE. The system is pretty easy to learn overall. The ability to purchase different pieces of the system a la carte is very nice and integration between the different pieces is reasonably good, though some future improvements would really make it stand out. Overall, RealTime is a fantastic company to work with and they have a great product. Cons Navigating on a web-based platform can be a little slower than a desktop install at times, even on a quick connection, but I would say the convenience of connecting outweighs the downside. The phone app is still a work in progress but is a bit limited at this point compared to the web version. Some features are buried in the menus and not the most intuitive or efficient to navigate to, but overall the system is very easy to use. Review Source CB Carmen B. Director of Research Services Research Used the software for: 1-2 years ### "eSource/eReg and so much more!" December 20, 2021 5.0 Pros We were looking for an electronic software program for our source and regulatory and decided on RealTime after our initial demo and meeting. It is obvious on all levels that the product has been designed by people that have worked in the clinical trial arena! We are just over a year into using RT and it has exceeded our needs. While the eSource side is less mature than the eReg it continues to develop and customer service readily takes suggestions with most ideas already on their roadmap. We continue to learn what it has to offer and have just begun looking into the text options. We also are interested in switching our CTMS in the future. I can not say enough about their support team, 5 stars all the way around! Cons The only thing I could mention is the learning curve upfront, but this would be with any new product and its implementation. Review Source MM Megan M. Site Director Research Used the software for: 1-2 years ### "How did we even function before RealTime-CTMS??" February 22, 2019 5.0 Pros RealTime-CTMS makes it possible to complete tasks quickly. Having used other systems in the past, it was daunting to complete the most basic tasks such as adding a new patient and scheduling an appointment. Our biggest complaint with other systems was it took "too many clicks" to get these things done. This is not the case with RealTime-CTMS. This was clearly created by people who know about clinical trial ops. Everything we do on a daily basis is present in this system and is very intuitive and user friendly. The on-boarding training is excellent and site-specific. They even record it so that you can provide it to new staff. Cons There is nothing that I don't like but I do have a few things on my wish-list such as Outlook integration and allowing a user preference to show times in AM/PM format. We want to utilize the RealTime-Text feature but are concerned that many patients would get confused with the military time format. Review Source LC Linda C. Director, Business Operations Research Used the software for: 2+ years ### "RealTime Review by Oklahoma Heart Hospital Research Foundation" July 18, 2019 5.0 We have had a great experience with RealTime. I feel it's easy to navigate and sadly we probably are not using it to it's fullest extent! Pros Very user friendly and easy to navigate. I really like the University section where you can view videos of how to do things! Cons Putting in payments you can't put too much in for a visit or it gives you a message and then it won't let you go back. Also could use an undo button - I was entering a study and got everything entered and accidentally deleted it and had to start all over! :( Reason for choosing RealTime-CTMS At the time, I was not involved in choosing which product we were going to use. We had a technology employee at the time and he chose it! Review Source MV Meghan V. Patient Recruitment Specialist Pharmaceuticals Used the software for: 2+ years ### "The best and the easiest" September 25, 2019 5.0 Pros RealTime makes it so easy to keep track of every referral, patient information, paperwork, study details, etc. They are integrated with our website, so those who apply for a study there go directly into our patient database. They have also started to integrate with marketing companies, so each referral from that ad campaign is put directly into our database, instead of having to access a portal and put them in manually. It really couldn't be easier. Being able to text patients directly from RealTime and send appointment reminders is a feature that I love as well. I can't think of anything they don't do. On top of that, I have had a great costumer service experience. Every team member I work with goes above and beyond to make sure all my concerns are addressed as soon as possible. Cons I am hoping that they integrate with more marketing companies in the future. Review Source AW Ashleigh W. Study Coordinator Research Used the software for: 2+ years ### "Manage your patients with ease" February 20, 2019 5.0 Overall experience is really good. The customer service team are lovely and really knowledgeable. Response times are quick even considering the time difference (we are in NZ, they are in US). Pros The ability to monitor and track easily where every patient is within a trial. Having a database full of potential patients that is easy to manage, access and view. Having the access for all study team means we can all be on the same page with patient care. EDOCS portal where the CRA and sponsor can have access to site documents such as CVs, training and calibration information. They can access it from anywhere so it saves us having to email things and constantly print and send documents to sponsors they can access it remotely and print it themselves. Cons There are no real cons as such. The ESOURCE system we have been trialling still needs some further development but RealTime offer a lot of great solutions. Review Source NS Nicole S. Site Manager Research Used the software for: 1-2 years ### "Flexible Product to Fit Your Site's Needs" June 25, 2019 5.0 The overall experience has been great and there are still a lot more awesome features that we still have to add on over time. I'm really looking forward to the future with RealTime as they are always ahead of the latest and greatest options out there for site! Pros This software allows you to have an efficient workflow and is easy to use. The mobile app is really great when you have multiple sites and traveling on the road a lot. The training is very simple and easy to understand and the fact that you get a recording after each session really helps. Also the university section is very user friendly. The fact that the RealTime team listens and truly cares about each sites concerns or needs is great. They are partnering with you to make your site successful! Cons So far anything I have seen as a con RealTime team has been able to offer a solution or even add a feature. Review Source NW Nai-Ying W. Study/Regulatory Coordinator Research Used the software for: 1-2 years ### "Great software!" May 31, 2019 5.0 I love it because it makes my life easier. when I am asked a question, I can usually get the answers from RT every quickly. When we first got on board with RT, I liked the fact that RT spread out the trainings overtime rather than one training in the beginning and we would be left alone to struggle through the learning curve. We are a small operation and I am the only one is using it but I am able to give the entire team bird’s eye view of the studies. Pros The recruitment part of the product is where I am benefited the most with the way how I can track the communications and many other features. We don’t miss the potential subjects. The visit tracking is so easy to use. Cons I haven’t been able to figure out how to best track the other arms besides study visits. For instance, on protocol deviation It did give me the dates but not the reason why unless I go into each one of them. Review Source LP Lora P. Director of Clinical Research Used the software for: 2+ years ### "Comprehensive Platform for Research Sites" December 7, 2016 5.0 Our site has been utilizing RealTime for approximately 5 years and it has been instrumental to our overall growth, including expansion to multiple locations. RealTime provides a single platform that encompasses all of our site's needs. Not only does the software serve as a trial management system, it also includes patient appointment reminders via text messages, an electronic regulatory system and a stipend payment system. Additionally, the system is fully integrated with our company website. RealTime is a user friendly system that has increased organization, productivity and recruitment goals for our site. As a site director, I find the system a must have to monitor the work flow of my coordinators and recruiters. Additionally, it is invaluable for study payment accountability and invoicing. RealTime is our site's go to CTMS! Review Source Response from RealTime eClinical Solutions February 10, 2017 Hi Lora. We are very happy to hear that our software has helped your site tremendously. As our first CTMS customer, we really appreciate your loyalty and look forward to continuing our service to you and your team. DB Dalyn B. Director of Research Hospital & Health Care Used the software for: 6-12 months ### "BEST CTMS OUT THERE" September 6, 2016 5.0 Having used other systems I can emphatically state that this is the best system available no matter what your size is. It has paid for itself over and over. Most systems have you frustrated for the first several months getting used to little quirks. This system is so easy to use that frustration has not been an issue. The online video tutorials are great for bringing on new staff. This system was created by a site and it shows! Don't make my mistake and choose a less expensive system first because trust me doing it right from the beginning would have been much easier. Although when you look at the new features of this system you will save time and money over the other systems. If you have another system though they are great to work with and migration was easier than I thought it would be. Pros This system is so user-friendly. Training is done in a third of the time as compared to other systems and I feel that I can use all of the features because they are easy to understand. Cons We are having some calendar issues with outside MDs seeing the company calendar Review Source Response from RealTime eClinical Solutions February 10, 2017 Hello Dalyn, thank you for your glowing review! We are happy that RealTime is so instrumental in helping your site conduct clinical trials. Our system allows for assigning and unassigning calendars to providers. If we haven't already, we will reach out to make sure your site is configured for this. AB Amanda B. Regulatory Specialist Research Used the software for: 1-2 years ### "Great Software!" February 2, 2017 5.0 RealTime has made the running of our research office so much more efficient. The customer service is always courteous, knowledgeable and FAST! We had an issue with fraud at our site and RealTime came along beside us and expedited getting RealTime Pay started at our site. The staff and the subjects love RealTime Pay. It has made stipend payments much easier. Our site also utilizes eDocs, Text and of course, CTMS. We have been very happy with this software. The reports have been very helpful. We have also been impressed with how RealTime listens to the needs of their customers. Many of the new features and upgrades have been the direct result of conversations they have with their sites. Overall, we are extremely happy with RealTime and always recommend to all of our associates. Pros Easy to use Cons Hard to enter a refund if the sponsor overpays Review Source Response from RealTime eClinical Solutions March 21, 2017 Hello Amanda, thank you for your great review! We are happy to hear that our PAY product was able to solve your fraud issue and now your site can experience the admin/accounting efficiency this product provides. We will reach out to you to review how the system handles sponsor over-payments. We look forward to continued growth together. MD Miguel D. Director of Finance Research Used the software for: 2+ years ### "Valuable Software Package" November 5, 2020 5.0 The customer service is exceptional. There is a learning curve but there is sufficient training and site support to help the system administrator get acclimated to the system. Pros The eSource, eDocs and invoicing features are intuitive, functional and help streamline our processes. Cons Would like to see an updated accounting dashboard. Alternatives considered [Clinical Conductor CTMS](https://www.capterra.com/p/88069/Clinical-Conductor-CTMS/)[CRIO ONLINE](https://www.capterra.com/p/154844/Crio-Online/) Reason for choosing RealTime-CTMS RealTime-CTMS provided more features. Review Source MK Mammie K. Marketing Specialist Mental Health Care Used the software for: 2+ years ### "RealTime Review by Segal Trials: Powerful CTMS! " August 14, 2019 5.0 The overall experience with the reps has been a pleasure going above and beyond to find solutions to any issues that we may have. They are always finding ways to improve the user experience and being having great customer support team each step of the way. Pros I love how everything you could think of that is needed to run a clinical trial is all in one place. Allowing sites to be very efficient and effective. We love from a recruitment aspect that most of our efforts are integrated with RealTime. Cons With tracking the number of recruitment efforts to a potential subject ( CC attempt 1,2 0r 3, etc..,) Review Source Emmet F. Recruitment and Marketing Coordinator with Endeavor Clinical Trials Pharmaceuticals Used the software for: 1-2 years ### "RealTime-CTMS has directly contributed to our site's success!" May 6, 2019 5.0 Endeavor Clinical Trials is capitalizing on the detailed reporting features built-in with RealTime to help us keep accurate metrics on recruitment and marketing. Pros RealTime-CTMS is a user-friendly clinical trials management software that allows us to process potential candidates for studies from recruitment to completion! As the manager of recruitment, I am particularly excited about the API integration with our ad agency's digital advertising campaigns. If a potential patient clicks on a digital ad, our database is populated with the data from the patient in the specific study! It makes recruiting a breeze. Cons Sometimes the server can be a bit sluggish. Review Source ML Markus L. Controller Research Used the software for: 6-12 months ### "Great CTMS, even greater Service" May 30, 2019 5.0 Pros Their customer support team is one of the best I've encountered. They are consistently friendly and knowledgeable. The training is high quality and thorough. The program itself is easy to use and the reporting is excellent. There are many tools that cut down the work of a very complicated business. Overall this is a great product. Most importantly, they continually request feedback and look for opportunities to improve. Cons There are a few features that could be added to improve quality of life. Fortunately I've been informed that some of these are already in the works such as improved audit logs in the accounting area. I'd also like some more flexibility in the information that is included/excluded on invoices or simply the ability to edit them after creation. Review Source JS Jeffrey S. CEO/Executive Director Research Used the software for: 2+ years ### "MOORE Clinical Research, Inc." December 11, 2020 5.0 This system has improved our internal processes, enabled our site to be more efficient and elevated the quality of our research documentation Pros All features important for a clinical trial site to operate are all contained in this system -- CTMS, eRegulatory, eSource, scheduling, financial tracking and invoicing, texting patients, reloadable debit cards for subject payments; system is intuitive, easy to train new users Cons There's really not much not to like about the system Review Source RW Randy W. VP/Owner Hospital & Health Care Used the software for: 2+ years ### "Great system" September 6, 2016 5.0 I was skeptical at first.. But it was on getting my people to use the system.. Not we don't run Real Time..... Real Time runs our research department.. It does everything and more. IF we see something we want to improve the staff is very open to look at it.. usually tells us a better way on our part that makes much more sense... feel free to contact me if want further info on how they have helped us.. Randy Wright randy-at-arcarkansas.com Pros easy to learn, easy to use.. Its the way it is suppose to be Review Source Response from RealTime eClinical Solutions March 21, 2017 Thank you Randy. We're happy that you and your research team find the system easy to learn and use. We really appreciate your willingness to share your experience with research sites that are looking for the right system. GA Giovanna A. Director of Operations Pharmaceuticals Used the software for: 2+ years ### "Satisfaction of RealTime" November 3, 2020 5.0 Customer Service is excellent. Pros eRegulatory, Recruitment modules are user friendly, icons are easy to follow, flow is easy understand when implanting the process with RealTime-CTMS. Cons ESource does not have logic/edits build in to help the the research staff when entering data. Reason for choosing RealTime-CTMS A previous Director of Operations wanted to change systems due to lack of functionality. Review Source DG Doug G. Owner Research Used the software for: 2+ years ### "Best Comprehensive CTMS Out There" April 15, 2019 4.0 We looked at several other systems and have found Realtime to be the best one out there. Their commitment to continued development of the system based on the feedback from their users is impressive. They are cutting edge in their segment of the industry. Pros Comprehensive with good Integration of modules. User friendly Cons Nothing that would prevent me from choosing it again. Does not interface with QuickBooks. Review Source CP Carolyn P. Communications and Recruitment Manager Research Used the software for: 2+ years ### "CCST reviews RealTime - CTMS from Christchurch, New Zealand " May 21, 2019 4.0 We are learning to work more effectively with a large database and manage multiple studies using RealTime CTMS. I honestly do not know how we would do it without RT ! Pros We most like the Subject Management Options Cons We are a site that conducts studies which require large numbers of healthy volunteers. We are working with RT to ensure some features meet our needs more effectively. Review Source BD Brad D. Accounting Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very Happy Customer" June 23, 2021 5.0 It is a very positive experience. We truly enjoy our partnership with RealTime-CTMS Pros The financial piece of RealTime-CTMS is the reason why we made the switch. We had an outdated EMR and we were looking for something that could help us better track the financial side of our research department. Cons RealTime-CTMS is a very well built software. We have yet to find something we don't like about the software. Reason for choosing RealTime-CTMS The fact that the software was built by former Research Coordinators. They know what is needed to have a good software. Review Source Casey R. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Specific to your site" December 6, 2019 5.0 I've used other CTMS software companies and RealTime is leaps and bounds above. Everything I wished the others had, RT does. It saves me so much time on the reports, logs, stats that I was previously maintaining and calculating manually. It is set up custom to your site. The training is scheduled with your staffs availability and is very efficient, precise, effective and clear. I can't say enough. Pros The time it saves on reports and stats. The ease of use. The TEXT and PAY features. The ease of use. The time saving it provides. Cons So far, I have no negative experiences. I have no cons to report. Review Source DG Danielle G. Clinical Research Quality Control Specialist Mental Health Care Used the software for: 2+ years ### "Excellent Customer Service!" September 30, 2019 5.0 I am fairly new to using RealTime but my company has used it for quite a while. I'm impressed with the software and especially very impressed with the customer service! Pros It is fairly easy to use and the customer service team is phenomenal ! Cons I have no complaints about the software. Review Source