Who Uses This Software?

Ordoro caters to online retailers of all sizes and channels looking to streamline their back-end operations with order, inventory, and shipping management tools, as well as an open API.


Average Ratings

49 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ordoro
  • www.ordoro.com
  • Founded 2010
  • United States

About ordoro

Ordoro keeps your inventory in sync across your shopping carts and marketplaces, acting as a central hub for all sales channels. No more logging into multiple sites, copying and pasting while hoping that nothing's fallen through the cracks. Ordoro monitors inventory changes as orders arrive and products get restocked, pushing updates out to all storefronts. Kit your products with ease. Forget about the manual updates and avoid those frustrating stock-outs with our hands-off inventory management.


ordoro Features

  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management

ordoro Reviews Recently Reviewed!

The automation and customization has changed the way we ship!!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We really enjoy the automation and customization. We can pull orders from multiple sales channels. We can create manual orders and mass upload data as needed. We have all of our orders in one place and once shipped Ordoro then updates those orders not just locally but also across our other platforms. The shipping rates are also extremely competitive and we are paying way less than we were with basic postal rates.

Cons: We wish some of the branding options were included in the basic plan, having said that the start plan is perfect for smaller organizations that have outgrown their current manual method and are seeking a Goldilocks automated solution

Overall: our mail orders went from being manually written across 3 platforms to automated and updated seamlessly across our 3 sites.

First Rate Customer Support

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: User Friendly, Customize-able, Easy PO creation and inventory management, Great Postal Rates, Fast and consistent. Most of all - the best customer support we've ever come across after 18 years in eCommerce.

Cons: Better API communication with Bigcommerce would be a plus - but it's not a deal breaker by any means. Pitney Bowes API has been an issue - but this isn't ORDORO's fault. I'm pretty short on cons...

Maybe the best customer service anywhere!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ordoro's customer service should be the model that more business' use. They have terrifically accomplished technical support and the team members, to whom I've spoken, are polite, helpful, and knowlegeable beyond the normal standard that I usually see. Bravo, to Ordoro!

Cons: Their advanced features, like the inventory or PO features, which come with higher priced versions are not available to the smaller users as they are a bit cost prohibitive. It makes me anxious to build my company just to have these features at my disposal. I wish they had even an Inventory and PO Light Version for the smaller users.

So easy to use

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use to Had write all of my order from each site I sold on but that quickly became difficult ordoro works with all of the sites I use and offers shipping discounts!

excellent inventory software!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Ordoro for a couple of months now. It has an excellent interface and an easy way to track inventory. They also have a great Kit option that will still allow you to track inventory even when you are selling the same SKU in multiple product bundles. We would like to eventually process orders with Ordoro as well. We are really happy with the product.

Top Notch Service

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to manage orders from multiple sites in one place. And it can communicate with e-commerce sites, to let people know their order shipped and to mark the order as shipped on those sites. PLUS the postage is significantly discounted.

Cons: Sometimes I get error messages communicating with my sites.

Overall: Ordoro lets me manage orders from multiple sites, in one place! I can see orders and print shipping labels from Etsy, eBay, and my own business site. Being able to bulk print labels makes things go a lot faster. The pre-set options are extensive (even flat-rate padded envelopes, which cost more than regular flat-rate envelopes). It's easy too, to reprint labels (they save as PDFs). And it's easy to cancel labels too for a refund. I have only ever used USPS, but you can load money for other shipping services like UPS. Any time I've had an issue, Ordoro customer service has been amazingly quick to respond.

Recommendations to other buyers: If you're looking for a way to print bulk labels for multiple orders (saves me during the holidays); if you're looking for a way to print international first class, priority and express packages; check to see if your stores integrate with Ordoro! It doesn't work with every site, but if it does, I recommend getting the service.

Exceeded Expectations

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We use Ordoro every day, and besides their easy to use platform their customer service is top notch! After vetting a number of platforms similar to Ordoro I couldn't be happier with our decision.

Excellent App and Excellent Customer Service To Back It Up!

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I spent about a month thoroughly searching for the right backend fulfillment software for my eCommerce business. I read up on numerous blogs, articles, and reviews. There were definitely some big name guys out there that I considered, but at the end of the day, I went with Ordoro and I'm so glad I did! I would highly recommend Ordoro to anyone else looking for a fulfillment app for their business.

Pros: -Easy to navigate and user friendly interface. -Technically advanced and professional level quality. -Great features(especially the deep discounts off of regular USPS rates!) -Fantastic customer service for all your technical questions. -Many features that can be added on an as-needed basis. You only pay for what you need which is great! -Affordable -Reliable technology

Cons: I honestly cannot think of any at this time.

Recommendations to other buyers: I would definitely give Ordoro a shot. You have nothing to lose as they don't hold you committed to any type of long-term contract.

Service After You've Closed Your Ordoro Account?

Apr 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: There is a willingness to serve with Ordoro that is rare in business today. I had to close a company due to distributor misrepresentation. Several months later, after closing the Ordoro account, I had to ask for records when an internal backup source failed. Ordoro produced the records I needed when my account was no longer active. There were no questions and no delay. Great "former" customer service.

Cons: I didn't find anything lacking with Ordoro services.

Recommendations to other buyers: Exceptional customer service. Guidance when you need it. Results oriented with your needs foremost.

Great program, already saved the fee

Feb 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am using Ordoro, after trying them last year for a while and than dropping them, have found them now to be a great shipping channel. I sell on my web site, Amazon, eBay, Etsy and hopefully have some sales this year on Shopify. Ordoro collects all but my web site, which I enter manually. Than I can pick between USPS (which runs via Endicia), UPS or Fedex. Whoever is cheapest gets the shipment, great for me, as some shipments are 2-3 pound some 30 pound. (I ship live plants). Very happy with Ordoro. I save more than the $25 a month fee easy in the spring, summer and fall.

Ordoro - Rockstar Employee

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small eCommerce business in the RV parts and RV Accessories space www.MakariosRV.com. We were at a transition phase for growth and could not really justify the expense of an additional employee, this is when we began our search for an intangible approach versus a tangible. Ordoro represents our latest employee and removes the human error factor. IT takes a little time to setup, but after setting up - it is fantastic.

Pros: Processing purchase orders directly from our eCommerce platform. Creating shipping labels from different carriers and printing them and then the software goes one step further and updates our eCommerce platform with the tracking numbers. Sure, other software performs similar tasks and this software Ordoro excels with the above mentioned tasks with very little effort on our behalf. Rockstar employee just happens to fit in with the rest of the team!!!

Cons: One improvement would be the final step in the process and this would be obtaining the tracking information from the vendors the purchase orders are pushed with a call and push back into the eCommerce platform. This will be the Bugatti in the SaaS platform.

Helped Make my Business Run Better

Feb 09, 2016
5/5
Overall
4 / 5
Value for Money

Comments: Ordoro has been helping us sell on multiple ecommerce channels fora few years now, and we couldn't be more satisfied! All all orders from Etsy, Amazon & Shopify come to one place to ship & track inventory. It makes everything easier.

Pros: All Orders in 1 place Batch Shipping- create & print many labels at once.

Changed my life

Feb 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Without Ordoro my business would not have been able to grow the way that it has. Ordoro enables us to stay organized and provide better service to our customers.

Pros: Best customer service you could ever imagine.

Cons: None. They have exceeded my expectations on many fronts.

Great Product, Even Better Company

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started using Ordoro in November of 2015. Because of our growth, our products are growing in exponential volume. Ordoro is scalable and easy to use. It was easily adaptable to our platform. Like many businesses, shipping is tremendously important to our end customer. We require a product that is easy to use and can allow us to print and ship easily in mass.

Pros: The only thing that is better than the product is the customer service. The product is easy to use, scalable, and the API works great with our web application.

Cons: Shipping is often unpredictable and carriers can sometimes be not so reliable. We have asked for the ability to see when packages are taking too long to be delivered so that we can get in front of any customer service issues. This requires software development to ping all of the carriers on their end. Hopefully that is coming soon.

great app !

Jan 24, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Although I am just starting to use this system I am finding the possibilities exciting and looking so forward to knowing all the ins and outs. Wish I had known about this sooner!

Pros: Friendly technical support and service Fast customer service Desire to add features Works as advertised

Cons: No reseller program;rarely, some easily solved glitches when upgrading software

Ordoro: Great Order & Inventory Management Software!

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Ordoro for over two years and we couldn't be more pleased. What we love: tiered pricing; we're not locked into a contract; the order and inventory management modules were very, very easy to learn and use; shopping cart integration is a breeze. We especially love the huge savings on USPS shipping costs! And their support is outstanding. Between online videos that guide you step-by-step and great documentation, it covered 99% of what we needed to know. The few times we had to reach out to the Ordoro Support team, the response was very timely. We highly, highly recommend Ordoro.

Pros: Easy to use; tiered pricing; no contract required; fast shopping cart integration; huge savings on USPS costs; outstanding online support and team

Cons: The very few times we needed to reach out to the Ordoro Support team was usually related to error codes. On occasion, the documentation on the error code was lacking.

I Recommend Ordoro

Sep 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I highly recommend Ordoro. Dealing with USPS on your own can be a pain. Ordoro can handle USPS, UPS, FedEx, and others, and allows you to quickly decide which shipping method will be most cost-effective. Now with their API I'm able to automatically send all our orders to Ordoro, so all I need to do is print the shipping labels. Ordoro also has a great customer service team, very communicative and happy to solve your problems.

Perfect for Multi-Channel Fulfillment

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience with Ordoro has been nothing but fantastic. We sell through out Magento store, eBay, and Amazon. As the company owner, I tried many different shipping utilities before settling on Ordoro. Ordoro easily aggregates all of our orders into one place for simple management. Previously, we would spend at least an hour a day inputting orders, getting shipping quotes, and printing labels. The same exact process (for more orders) now takes roughly two minutes. Additionally, the Ordoro team is has been great at providing customer service, generally responding to support emails within less than an hour, and always being super friendly and helpful. Well worth the $25 a month, and we could not be happier!

Pros: Increase productivity Great integration of multi-channel sales Works across all platforms/computers/team members Compatible with Dymo 4XL Ability to re-print shipping labels Low shipping rates Clean interface Mobile site is handy

Cons: None that I can think of!

The best support and service

May 29, 2015
5/5
Overall

Comments: We recently moved our e-commerce solutions to WooCommerce and were looking for a system that would allow us to enter our order information into one system. We found Ordoro. I personally installed it and had some questions about the functionality so I sent a note to customer support. Elle from their team contacted me and ran through my questions and we figured everything out. All of this was done with no sales questions or pitch. They have my business now and in the future.

Pros: Support and service.

Cons: None. They conduct business in a very professional manner.

Awesome support and service

May 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently moved our e-commerce solutions to WooCommerce and were looking for a system that would allow us to enter our order information into one system. We found Ordoro. I personally installed it and had some questions about the functionality so I sent a note to customer support. Elle from their team contacted me and ran through my questions and we figured everything out. All of this was done with no sales questions or pitch. They have my business now and in the future.

One Step Beyond

May 28, 2015
5/5
Overall

Comments: I admit it, I'm hard on vendors and I can't afford not to be. When you're sending out over 100 orders a day, sometimes more, you have to be on your game. It's customer's first, vendors last! Having a high volume of orders and working into the wee hours of the night, you're going to discover flaws and weaknesses in software that others don't and you're going to want it fixed fast. Ordoro support calms me because they have the unique ability to listen, then act, efficiently creating a solution for my business. I like doing business with Ordoro because they walk the talk. Not many can!

Pros: Ability to listen and understand my issues! Support feedback is patient. Solutions will follow.

Cons: Unable to read my mind, but then who can?

Ordoro lives up to the hype

May 15, 2015
5/5
Overall

Comments: Ordoro Basic is exactly as promised. A comprehensive system for managing orders and shipping. Since I started using Ordoro, my orders have gone out faster, my shipping costs have gone down significantly, and fulfillment of orders takes up a much smaller portion of my day. The best part about it all is that my customers are happier and much more likely to leave favorable reviews, reorder, and try different products we order. Life was hard before Ordoro! I feel like now I can tell those old man stories like, "back in my day, we didn't have Ordoro. We had to copy and paste recipient addresses from Amazon to USPS.com through 15 miles in the snow uphill." Now orders are processed, labels are created and customers are notified in two clicks.

Pros: Great customer service Faster order processing Higher return customer rate Less time and headache

Cons: None yet. So far Ordoro has completely changed the way I do business

Makes Work Easier

May 08, 2015
5/5
Overall

Comments: We've been using Ordoro.com for about 6 months now with our Amazon sales. Ordoro has made our order processing significantly faster and easier. An added bonus is we save money on postage as well.

Great customer service

Apr 15, 2015
5/5
Overall

Comments: We use this app for our business and have been very impressed with the level of customer service. We are an ecommerce site for gourmet small batch food and have quite a few warehouses we ship out of. As our company has grown, we have worked hand in hand with Ordoro staff through updates both on our own site and have seen several useful changes in the app. Ordoro support always gets back to us immediately and often goes above and beyond to address any issues/concerns we may have. The great support team behind this app really makes this it an asset for our company.

Been using Ordoro for years and couldn't be more grateful.

Mar 20, 2015
5/5
Overall

Comments: Ordoro handles all of our shipping. Our brand, My Magic Mud, has gone from 1 location to 270 in a 9 month period and this solution has grown with us. For the price, there's nothing out there I'd rather use. They also save us a lot on shipping with their discounted USPS rates. I have no affiliation with them nor reason to write this review other than out of gratitude for the technology they've created that allows my little startup to compete with large companies.

Pros: It's unbelievably functional for the price. Saves on shipping as well. Ship fast and in bulk in seconds. I can process and ship out a hundred orders in just a few hours. Great pricing packages for small to medium size operations. Integrates well with BigCommerce and Amazon. Good inventory tracking. Constantly updating functionality.

Cons: I'd like to see more control over saving customer profiles. When I type a customer name, it saves the data and populates fields automatically, but I'd like to save changes and have control over what it future populates for easy reorder management. Doesn't have any good system for accounting that I could find. I also think Ordoro needs to provide some solid reporting mechanisms. But none of this stuff should be a deal breaker for any startup, smaller operation. Definitely not robust enough for larger companies or major fulfillment centers, but this software was created to empower the little guy!

Simple Software from caring people who truly understand what you need

Jan 06, 2015
5/5
Overall

Comments: I was looking for a solution to support my business and the Ordoro software and have been a pleasure to work with. For their software, it was easy to implement, they have robust user manuals and videos that makes their system very simple and intuitive to use. The learning curve is short unlike other complex systems. The workflow is logical and makes a lot of sense. They try to get as closely integrated as possible to other systems and I can appreciate the great software they have built. Their customer support is stellar and hands down some of the kindest people that are truly there to help you. I've asked some pretty basic questions and I'm surprised at how patient and responsive the team is there. It's easy to see how they stand out as most SAAS solutions are to on board you and then basically forget about you. This company is different, they are essentially an extension of mine. That's how SAAS should be.

Pros: 5+ Customer Support Simple System that is truly well thought out Awesome USPS rates Super Simple

Cons: Greater drop ship support such as attaching shipping labels and warehouse location inventory levels

Ordoro in just 15 days has made my shiping easier and cheaper!

Dec 31, 2014
5/5
Overall

Comments: I have only contacted support twice and they have been awesome. Now with the new year I am going to challenge them with my my existing Dymo printer setup. All in all very impressed!

Pros: Easy Reasonably Priced Good savings on postage

Cons: Not self-service nerdy enough for me, BUT support has been great and fast!

Wonderful system and support!

Dec 24, 2014
5/5
Overall

Comments: Although I am just starting to use this system I am finding the possibilities exciting and looking so forward to knowing all the ins and outs. Wish I had known about this MUCH sooner!

Pros: Ace customer service and support!

Cons: None!

The best all around inventory and shipping management program

Nov 25, 2014
5/5
Overall

Comments: We are a startup company that is rapidly growing. Ordoro helps us manage our inventory through several sales channels. The Chat box allows us to ask questions which the Ordoro team answers very quickly. The inventory management systems allows us to sell the same product over several different channels while keeping the inventory live and up to date on all the channels. The program automatically loads up the orders for the day, once we get in the office in the morning its just open and start, no waiting time on loading orders, just open and get to work. The packing list section provides all packing lists with ease, also providing a pick list with quantity and area of the Item. The Product Order section is very easy to work with, I use the low inventory of products section in order to see what products need a resupply, it is as simple as click order more enter a quantity and boom your PO is ready. We create several PO's over the course of the day, the program knows which items go to which PO without any mix ups. I have used programs in the past that mix up the products in PO's leaving my suppliers very confused. Overall, Ordoro is the best program out there for your growing business, it allows growth through dropshipping, inhouse shipping, it also uses a dashboard to keep track of daily sales, shipping costs, total orders, monthly sales, and the most sold item. Ordoro is also a work in progress and the staff is very open to hearing new ideas that can help with streamlining your business process. I would recommend Ordoro to every Ecommerce business out there, whether small or large Ordoro saves you and your employees time.

Simple and Clean Interface

Nov 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I just started, the Ordoro website interface looked way too simple for any complicated online transactions. But after I integrated Ordoro with my Amazon seller account, my inventory management became so much easier that I couldn't think of my life without it. I'm so happy that I found this unique and powerful yet extremely easy to use tool.

My experience with Ordoro:

Oct 26, 2014
5/5
Overall

Comments: I have had a great experience with the Ordoro team. I had a few minor issues while setting up my account. Each time I called technical support my call was returned promptly. I was pleased with the level of expertise of the technician, Elle, and the other team members. My issues were always resolved quickly. I am extremely pleased with the service provided by the Ordoro team. They even took time out over the weekend to resolve an issue I considered minor. Although I am happy with Ordoro, I realize I am just starting with them. I will be sure to give another review after I have been with them longer.

Fantastic Customer Service at Ordoro

Oct 08, 2014
5/5
Overall

Comments: We are just ramping up a multi-channel online sales effort and we are using Ordoro for routing all the orders. We are not live yet, but I have to say that their customer service and support are fantastic. Quick friendly email and phone call responses and openness for new features are an everyday experience. The product has worked completely as stated.

Pros: Friendly technical support and service Fast customer service Desire to add features Works as advertised

Cons: Would like to see more features (always the case, and they are responsive to these requests a PRO).

The drop shipping solution I was looking for

Oct 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For what I need to do Ordoro is just perfect. It is easy to use, it does what I need (drop shipping) and the monthly cost is reasonable.

support from ordoro is incredible

Sep 23, 2014
5/5
Overall

Comments: Our company has been using Ordoro for several years. We manufacture and distribute unique garden supplies. Orders come from all over the world, thru the company website into our Ordoro site, after which the orders are processed, pick lists created, invoices/packing lists generated, inventory managed, and shipping labels printed. We can process as many as 30-50 orders an hour, but couldn't function effectively/efficiently if we hadn't come across Ordoro. BUT, best of all, they have probably the best support team of ANY online app I have ever run across...if I notice a problem, my email is answered (or I may even get a phone call) within an hour, usually, and I have never waited more than a half day for a more complicated issue. A very service-oriented group, with an excellent work ethic. If anyone needs an all-inclusive, simple-to-use shipping program, THIS IS THE ONE!!!

Pros: There are so many features that create a smooth work flow pattern - they include importing orders from our e-carts, creating all the paperwork necessary for picking, packing, and shipping, including international orders.

Cons: rarely, some easily solved glitches when upgrading software

Great Product

Sep 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am impressed with ease of using the products and the friendly customer service. I strongly recommend the service for all e-commerce user. the best inventory and shipping manger app. A+++

Ordoro is moving in all the right ways...

Sep 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm an online retailer with multiple shopping carts. I reluctantly chose Ordoro to link all the carts together and provide us with the shipping solutions for our complexity of orders. Not only has their support staff helped us make the transition with ease, but they are constantly enhancing their system to make our lives easier and easier. As of late, they have really moved forward with some ingenious and time saving shortcuts to cut down on our order processing time. Whether we're creating multple lables, multiple pack slips or multiple drop ships, it's all done with less and less man hours and more and more efficiently. We are not currenlty using their inventory management component, but may be in the future. The latest we are embracing is the ability to list suppliers associated with each product. We plan on growing with Ordoro for many years to come.

ordoro is TOP SHELF!

Sep 09, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using ordoro in conjunction with my web store for over a year now and I couldn't be happier...well, unless they sent someone here to box up my orders for me. Seriously, the product is one of those HUGE timesavers that I could NOT ever see going without. Just batching orders and printing labels without having to cut and past each line into USPS.com or FedEx saves is well worth the low cost of this product.

Most of ordoro works as advertized, but you know, nothing is perfect and people are human so we are bound to create problems for ourselves. While learning how to use the system I was lucky enough to spend time with ordoro's fabulous tech support squad and I have to say, I am extremely impressed with the level of service received. Even if I call during a busy period and have to leave a voice mail, they return my call withing minutes (not hours or days.) Often, I am greeted by the calming voice of Kristen who always makes me feel like solving my problem is the most important thing she will do all day. Kristen was working on an international shipment problem (label not printing out right) this week and I received calls and emails far later into the evening than any normal person should be working. She was on it until it was resolved. Truly amazing support all the way around.

Give ordoro a try...I'll bet your competition is already using it. ;)

Ordoro Basic

Sep 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our favorite part of Ordoro is the customer service. Our inquiries are responded to very quickly, and we're taken care of as much as possible.
The software is easy to use, and is very self-explanatory. For everything that doesn't make sense, the guys at Ordoro will walk you through the process.
We use Ordoro for multiple shipping warehouses at various locations, and for multiple shipping carriers. It all works flawlessly and seamlessly.

Does what it says....BUT

Sep 08, 2014
4/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I have been using ORDORO for about 8 months. It generally does what is says it does, BUT.

Pros: Easy to set up and get running. If you have a lot of SKUs from other places, you can import it with spreadsheets. Shipping module is simple and easy for the most part.

Cons: Kit/bundle totals do not add up correctly and WILL cause you to oversell if your inventory gets low. I have pointed this out to them repeatedly and their response has ranged from "no one else is having problems with it" to "We know about it but it is low on the priority to get fixed". I have many kits with 10 of an item. If your inventory level is 6, it will tell your sales channels that you have a full kit to sell! If your inventory level is 16, it will tell your sales channels that you have 2 kits to sell! Since when does 6/10 = 1?
If you make a mistake with the description or SKU, you CANNOT edit it yourself! You have to put in a help ticket!
For $200 a month I expected better.

Vendor Response

by ordoro on September 15, 2014

Response from Jagath Narayan, CEO of Ordoro. (I have spoken to this customer personally over phone many times over the past few months.) Paul, Thank you for the detailed review. Here are my comments. Kits: We understand this corner-case you mention. Ordoro's kit calculations round up. So, if you are low on inventory, the rounding error may show one unit left when you have only a 'fractional' unit left. We are fixing this in the next version of kitting. Customer Support: I agree there are some things you need a help ticket for. But as you know, we respond to these requests within the same day, if not within minutes. We offer unlimited phone support because we know our users sometimes stretch the product beyond what it is built to do. Unlimited phone support is also our way of identifying new features. Pricing: You fit in the $199 plan based on high usage (multiple channels, advanced features like kits, large number of SKUs). Thank you for being an Ordoro customer for this past year.

Great product for shipping

Aug 29, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Ordoro for a year and a half along with Big Commerce. Took some learning but Ordoro's customer support has been fantastic. Kristen replies to emails in a very short time as do any phone calls to Ordoro for support. Now that I'm familiar with its use and backend, its a simple and cost effective shipping solution. I'm glad Ordoro now has tiered pricing since it was getting expense as I reached the order threshold. My only wish list item would to have a better PO and product listing interface. Overall I recommend Ordoro for small to medium size shipping solutions. Their customer support is what has kept me a customer.

My Magic Mud runs on Ordoro

Aug 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can bulk print shipments instantly thanks to Ordoro. I've been able to scale up my business knowing full well that I can handle even enterprise level order numbers. I've been selling online for years and before this technology existed, shipping took hours! From beginning to end, I can now ship 60 orders in an hour.

Ordoro gives me the ability to manage inventory levels across multiple channels. It a system with a very fast learning curve. Plus, customer service is fast and very nice.

Their new pricing makes this option a No Brainer. If you just need to use Ordoro for volume shipping, it's now only $49 a month!!! I was paying $200 and still thought this was a good deal. They are innovating constantly, and now you can enable more options for a higher rate. They are literally saving their clients money.

I'll stay loyal to them as long as I'm selling online. My company is called My Magic Mud, look us up.

Great product better support.

Aug 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program took care of all my inventory, invoicing, and shipping needs at a reasonable price. I tried many different online inventory programs before finding Ordoro. It was customizable to fit our needs.

The support staff is friendly and knowledgeable. It is quick and easy to talk to a REAL person when you have a question.

Excellent Service - Fairly Robust Functionality

Jul 28, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were pretty happy all around. Every once in awhile something an issue arose but we were always able to get ahold of someone (sometimes even their CEO) to help us resolve the issue quickly.

We have had our fair share of operational struggles and Ordoro was definitely a step in the right direction! Highly Recommend.

Ordoro is Best of Class for Order Management

May 08, 2014
5/5
Overall

Comments: Jagath called me when he launched the company and asked me to try out Ordoro. I did not think much about it because I was a reseller for Stone Edge Order Manager and had many of my Shopsite customers using it. With a few more calls from Jagath I was convinced to try it. I never looked back and have used it for all my own stores and my clients stores. I highly recommend this tool for anyone managing a Shopsite or other compatible ecom store. Yo will not be disappointed. No support contracts and the support is great.

Pros: Cloud based No support contracts They actually consider feature requests Affordable

Cons: No reseller program

Great Product and Awesome Support

Feb 06, 2014
5/5
Overall

Comments: It has only been a few days, but I am impressed with the service provided so far. They have built a great product that is not only helping me keep my inventory in sync across amazon, ebay and my own web site, but also allows me to process the online orders I receive from all the above channels in one place, including branded packing slips and shipping labels. Like any other software, there are kinks here and there, but the awesome support more than makes up for it. Last time when I contacted them with suggestions regarding their interface, not only did I get a detailed response from them the same day, but the founder of the company himself took the time to write to me. This is one of the benefits of working with a small company and the reason why I chose ordoro.

Why I Chose Ordoro Over the Other eCommerce Apps

Oct 15, 2013
5/5
Overall

Comments: After shopping around for quite some time for an all-in-one web application to help me manage my online store as well as my eBay and Amazon accounts, I decided Ordoro was the one for me. There are quite a few companies that offer trial periods and I wanted to make sure I was completely satisfied before subscribing so I did some research and shopped around. In the end, I found Ordoro was the easiest to set up and manage. I was able to import my inventory with just a few simple steps using their set-up program that walks you through your first time using it. There are also helpful videos for any questions you may have. Once I was set up, I found that it had everything that I was looking for in an all-in-one eCommerce app--simple and easy to use yet very robust with many features. I was also very impressed by their willingness to reach out to their customers to make sure they are happy with their services. In the end, I chose Ordoro because it was the easiest to use, full of features that I needed for my online business, and had great customer service.

Pros: -Quick and easy set up -Many features so it is powerful, yet still easy to navigate through and manage. -Outstanding customer service and friendly, down-to-earth staff. -Competitive price

Jul 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 17, 2016
1/5
Overall
1 / 5
Ease of Use