--- title: "MakePlans Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MakePlans Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/126695/MakePlans/" page_type: "product" language: "en" --- # MakePlans Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MakePlans ## What is MakePlans? With MakePlans you get a booking site where your customers can book appointments, classes and events. The booking site can be customised with your brand appearance as well as possibility to personalise text and outgoing communication. Employees have a full overview of all appointments in the administration calendar and the customer database. Want to send out SMS reminder? Require credit card payments when booking? Need to integrate in another application? With MakePlans you can. ## What is MakePlans used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MakePlans?[Manage this product listing](https://www.g2.com/products/makeplans/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MakePlans 3.8 (5) VS. [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price $9 Usage Based, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (5) Ease Of Use 4.8 (5,821) Value For Money 3.3 (4) Value For Money 4.7 (3,595) Customer Service 3.4 (5) Customer Service 4.8 (3,324) ## MakePlans alternatives [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (1,132)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/126695/MakePlans/alternatives/) ## FAQs about MakePlans Overview ### What company size and specific industries is MakePlans built for? MakePlans is designed for small to large businesses that need customer booking for appointments, classes, or events. It suits service providers, training organizations, and event-based businesses in any industry that relies on scheduled reservations and registration. Features and Usability ### What are the key features of MakePlans? MakePlans offers online booking, appointment management, class scheduling, and reservations management for scheduling services and group sessions. It also includes calendar management and calendar sync, availability management and availability indicators, plus reminders and notifications, CRM and client databases, billing and invoicing, online payments, and website integration. Integrations ### Which third-party tools and platforms does MakePlans integrate with? MakePlans integrates with communication, CRM, payments, and automation tools including Slack, Zoom Workplace, Salesforce Sales Cloud, Mailchimp, MailerLite, Campaign Monitor by Marigold, Stripe, PayPal Enterprise Payments, Zapier, and Make. It also connects with 24SevenOffice, BestRx, Confrere, Highrise, and Sendy. Getting Started and Support ### What training and onboarding options does MakePlans offer? MakePlans provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature review, while videos provide visual guidance for learning product functions and following along with common tasks. Getting Started and Support ### What customer support options does MakePlans offer? MakePlans provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support experience is available here, so support quality, response times, and common frustrations cannot be described from the catalog data. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) MakePlans supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations at any time, keep bookings organized, and maintain an up-to-date schedule, allowing teams to reduce manual work and manage availability more efficiently. Online Booking 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Customer Support 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Calendar Sync 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Confirmations/Reminders 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Access Controls/Permissions 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Client Database 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information MakePlans 45 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Templates: Pre-made examples and templates for emails - Event Scheduling: Plan an event's time and location - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Payment Processing: Accept, record, and reconcile financial transactions - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - SMS Messaging: Send messages via SMS - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.8 (5) 3.8 Based on 5 reviews ## Pricing Value for money 3.3 (4) Free Trial Basic $9.00 Usage Based,Per Month Value for money 3.3 (4) 3.3 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ MailerLite](https://www.capterra.com/p/136603/MailerLite/)[ Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[ Make](https://www.capterra.com/p/154278/Integromat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (5) 3.4 Based on 5 reviews ## User reviews Overall rating 3.8 Based on 5 reviews Filter by rating 5(2) 4(1) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent DM Daniela M. owner Education Management ### "Simple for admin, intuitive for users, brilliant customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2022 I'm a teacher and I needed a solution for managing the bookings of my online classes. I found MakePlans reliable and simple to use. Excellent customer support: they're always there to help and they are happy to meet my needs with further customisation. Pros Simple to set up. Intuitive for users to book appointments. Also, customer support is really excellent! Cons Layout is nice and clear, although maybe a bit too basic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2022 I'm so glad that you are happy with MakePlans, Daniela :) AJ Abid J. Director Hospital & Health Care ### "Integration Issues Blocking Appointments " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2021 MakePlans had caused many issues as they randomly block our appointments for hours for no obvious reason costing us significant business. Pros N/A. Really there is nothing outstanding that MakePlans provide. There Cusomer service is lacking. Cons Customer service is lacking. The software provides wrong info and is artificially blocking appointments. This issue is costing us significant business. MakePlans didn’t solve the issue in spite of being contacted about several times. Reasons for choosing MakePlans We wish out IT partner has selected a different partner. MakePlans, while seems like a cool idea, is certainly not equipped to handle real life issues and provide professional customer support. They don’t even have a customer service phone number available to us! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 5, 2022 Sometimes software has bugs. Unfortunately Abid encountered an issue with our booking site when using a certain time zone under specific circumstances. As this customer was using MakePlans through a partner who was using our API it was a bit difficult to pinpoint who was to blame and to replicate the issue. So it took longer than expected to fix this issue. But it only took 3 days. I understand the frustration of the customer but I hope they understand that sometimes bugs can be difficult to investigate when only one customer is facing the issue. I wish we had spotted the error immediately but I am glad that after the 3 days the problem was fixed and that the customer was able to use MakePlans and continued to use MakePlans to this day. I hope the customer has changed their opinion about the service since this review. SR Sunitha R. Software Engineer II Computer Software ### "Excellent tool for reservations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 22, 2021 Over all great application for keep track of your events and reservations. Pros Most like about this application is its way track of my reservations and appointments and give me notifications ahead of time. Cons Least like is its free trial time,it would be great if it provides more time with a free trial so that we can get used to this application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 26, 2021 Thanks for your feedback Sunitha :) We can extend the trial period if you need more time (Just send us your account name and I can arrange it). Btw this is also mentioned in the email we send before the trial expires. Ruth S. Founder Consumer Services ### "There are better" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 July 7, 2020 Pros It does the basics but there are more services out there that can do more. Cons It is hard to navigate. not user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 26, 2021 I'm a bit confused about this review. This person emailed us saying this: "I forgot to cancel the free trial. I didn't use the service. Could I please receive the refund as a goodwill gesture?" Yet she wrote a review (after she was given a refund) about using the service. So either she lied to us about not using the service to get a refund or this review is not based on actual usage. We welcome any constructive feedback, also public reviews, but please keep in mind that there is a real person on the other end and a small business that has to pay bills. Also I want to add that we do not require credit card details for using our trial. If anyone wants to try out MakePlans please do so fully free or charge. If you have any further questions please email me (founder of MakePlans) at espen@makeplans.net BA Ben A. CEO Events Services ### "Very easy to use online booking application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 26, 2018 Customers can easily book online with us and we have all our customer info synced over to our other tools thanks to the integrations in MakePlans. Pros Very easy to use and lots of integrations. We set up using Stripe to get payments before a booking is made and it was set up in just a few minutes. Everything is understandable yet there is lots of ways to tweak how the app works. Cons The support site is lacking a bit. Also phone support isn't always responsive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 26, 2021 Thanks for the feedback Ben :D Sorry if we didn't respond to your phone call. We usually respond quickly over chat and email - please contact us on makeplans@makeplans.net for any questions. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.